Luotuo Mountain

Location is great, right in the city center within few mins walk to the landmark places of Yuhuangge. Walking distance to top shops and restaurants Hotel is very clean. No smell of smoke inside the lobby and elevator. Gym is new and have excellent equipment. Hotel front desk is very helpful. Ms. Yang Hui, 杨慧，in particular, helped a family of four. She helped us on calling delivery, info on touring around the city as well as calling taxi. This hotel has the facilities as 5 star hotel but with very localized services. I would rather stay in this hotel than an international brand,

I booked two executive rooms for my family at this highly-rated, top-five hotel in Yinchuan, expecting a premium experience. Unfortunately, from check-in to check-out, the stay was deeply unsatisfactory. ❌ Cold, Unprofessional Service The front desk staff were indifferent and unwelcoming. When asking about executive lounge benefits, I was bluntly told the lounge was closed and services were moved to the lobby. ❌ Executive Benefits Severely Lacking · Afternoon Tea (2–5 PM): Only coffee and soft drinks—no snacks or pastries. Service was neglectful; the staff ignored us until we approached them. · Evening Happy Hour (6–8 PM): Only two fixed set menus with no variation. My 6-year-old was not offered a meal and had to share with adults. · Slow Service: After ordering, the attendant disappeared. It took 45 minutes to serve only salad, soup, and ice cream. Pasta and sandwiches came later, and drinks took another 20 minutes. · Breakfast Was Poor: Noodles seemed pre-cooked and reheated. The buffet had limited options, was not replenished timely, and lacked variety day-to-day. ❌ Ineffective Management Response After complaining, the manager promised a room upgrade and improved dining options. However: · The upgraded suite caused breathing discomfort for my elderly mother, forcing us to move back at 1 AM. · The restaurant refused to change the fixed menus, and afternoon tea remained snack-free. I do not recommend it for travelers seeking true value or comfort.