デスク、遮光カーテン、WiFi (無料)、ベッドシーツ
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アイル オブ カプリ カジノ ホテルの口コミ

2.5 out of 5
アイル オブ カプリ カジノ ホテル
777 Isle of Capri Parkway, Lula, MS

口コミ

6.2
評価 10 - 934 件の口コミ中 161 件が非常に良い" "
評価 8 - 934 件の口コミ中 231 件が良い" "
評価 6 - 934 件の口コミ中 202 件が普通" "
評価 4 - 934 件の口コミ中 159 件が不満" "
評価 2 - 934 件の口コミ中 181 件が非常に不満" "

6.4/10

清潔度

7.0/10

スタッフとサービス

5.4/10

設備とサービス

6.0/10

施設のコンディションと設備

6.0/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
very good！
一泊でしたが 感じのよいスタッフと 設備、ロケーション、食事と 満足です。 気持ちよく過ごせました。 また利用したいと思います。

2/10 (非常に不満)

Courtney、SHERWOOD

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I found hair on the floor
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Jason

出張, カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
none of the vending machines worked. No bartenders were at any of the bars. Checked out early and wouldn't approve a refund for my stay.
2024 年 4 月に 4 泊滞在

8/10 (良い)

Michael、Aberdeen

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were the absolute best part of the visit, very friendly, welcoming and helpful. Even though the room was supposedly smoke-free, it still smelled a lot of smoke, and the person next door made a lot of noise. Smoking goes with the territory, i guess, but it would be wonderful if the room didn’t smell of smoke. Food options limited. Wonderful staff.
2024 年 4 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you so much for your feedback! Come back and see us!

10/10 (非常に良い)

LaShandria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Rooms have been recently remodeled. Clean and simple. Nothing fancy. Served my needs.
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you so much for your feedback! Come back and see us!

8/10 (良い)

Bridgette

2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you so much for your rating! Come back and see us!

8/10 (良い)

Michael

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
This place is being renovated at this time, but it doesn’t really interfere with the lodging. The staff were friendly and efficient. Dining options at the casino are very limited and it is a 25-30 minute drive to any other options.
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you so much for your feedback! Come back and see us!

8/10 (良い)

Cheryl

家族旅行
良かった点 : 清潔度、スタッフとサービス
Was heditant about booming as past visit hotel old and needing updayed. I enjoyed coming to an updated hotel facility.
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you so much for your feedback! Come back and see us!

8/10 (良い)

carl

2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you so much for your rating! Come back and see us!

8/10 (良い)

Roxie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Surprisingly better
The hotel was much better then what previous reviews where. The hotel itself was going through renovations but it was clean and orderly. The only issue I had was the AC wasn’t cooling the room like it should and the WIFI didn’t seem to work up to par for the side of the building I was in. Other than that it was very nice stay.
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you so much for your feedback!

10/10 (非常に良い)

Robbie

2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you so much for your rating!

10/10 (非常に良い)

Dianna

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在

6/10 (普通)

Michael

出張
気になった点 : スタッフとサービス
Vending machines rarely work correctly and the staff are not friendly.
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Douglas

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Horrible experience
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Jacqueline

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room was infested with bugs and very smelly. The entire hotel need to be renovated
2023 年 12 月に 3 泊滞在
Shauna Griffinからの返信 (投稿日 : 2024 年 1 月 4 日)
We are sorry to hear about your poor experience, Jacqueline. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. We are currently renovating the hotel rooms, so we hope you'll be back to give us another chance to show you our updated hotel rooms.

10/10 (非常に良い)

Larry

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
To far away to my room.
2023 年 12 月に 1 泊滞在

8/10 (良い)

Roderica

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
I’m from Lula so Isle of Capri have always been a go to hotel. The staff are friendly and they helped me with my dad that’s is a wheel chair. Room service was great and they stay was well worth it
2023 年 12 月に 1 泊滞在
Shauna Griffinからの返信 (投稿日 : 2024 年 1 月 6 日)
Thank you for your positive review, Roderica! We're delighted to hear that you had a great experience at Isle of Capri Lula. Our staff takes pride in providing friendly service and ensuring a comfortable stay for all our guests. We're glad we could assist you and your dad with the wheelchair accommodations. We appreciate your feedback and hope to welcome you back soon!

10/10 (非常に良い)

Roderica

2023 年 12 月に 1 泊滞在

4/10 (不満)

Cory

良かった点 : スタッフとサービス
気になった点 : 清潔度
2023 年 11 月に 3 泊滞在

10/10 (非常に良い)

Luella、little rock

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was wonderful and nice
2023 年 12 月に 2 泊滞在

2/10 (非常に不満)

Patsi

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place is TERRIBLE! Mattresses were original to building it seemed. Mold on bathroom ceiling, hadn’t been painted in decades so there were chips all over all the walls. The internet didn’t work at all. The entire place smells like an ashtray, even in the nonsmoking rooms…..why even bother? The only restaurant has about 5 items to choose from. It’s just horrible! Then, they charged $157 a night?! Ridiculous!!!!
2023 年 11 月に 1 泊滞在

2/10 (非常に不満)

Christine

2023 年 11 月に 1 泊滞在

2/10 (非常に不満)

Theresa

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 4 泊滞在

2/10 (非常に不満)

Jacquelyn

家族旅行, グループ旅行
I reserved 2 rooms and paid in advance for them. Upon arrival they only had 1 room reserved if after I presented my receipt showing that I paid for 2 rooms. The rooms are outdated, no closets, and the food from O’Henry’s restaurant was terrible!!!!!!!!
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Barbara

家族旅行
Vacaton
Great food, friendly service, room was clean and very comfortable
2023 年 10 月に 1 泊滞在

8/10 (良い)

Nicole

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Quick trip
Room smelled like mold and smoke but it looked clean and was clean. Beds were comfy and staff was very nice.
2023 年 10 月に 1 泊滞在

2/10 (非常に不満)

Marquita

2023 年 10 月に 1 泊滞在

6/10 (普通)

Michelle

カップルで旅行, 家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
I paid online through Expedia for a King room - I received a double 😡 I didn’t know there wasn’t a fridge or microwave- bathroom was so outdated- it was confusing on how to even get to “check in” they didn’t even have coffee in the lobby- the lil coffee pot in the room was a joke - the chair in the room was SUPER DUSTY- Staff is very friendly - I understand that things are under construction but guest come first
2023 年 10 月に 2 泊滞在

6/10 (普通)

Rob

良かった点 : スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
The staff was excellent. Everyone I encountered was friendly and responsive to all my needs and questions. The property itself was probably a showcase at one time, but has been neglected for some time. The room was clean and stocked with all the necessities. However it was outdated and needed more or better lighting. I asked the front desk about free wifi and he gave me the info and then he said " We have it, but it is spotty. Depending on your room you might not be able to connect." He was correct, I could not from my room. Not his fault, I felt bad for him having to tell all the guests that.
2023 年 10 月に 3 泊滞在

2/10 (非常に不満)

Fernando

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在

2/10 (非常に不満)

Mary

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Nothing that was supposed to be provided was there. No fridge, microwave, breakfast, or dining options were available. No place nearby to get food or groceries. Had to leave our trash and wet towels outside the door and wait for clean towels to be left in that spot. Our suite smelled like stale urine and carpeting was stained and dirty. We reserved 5 nights, considered leaving but had nowhere else to stay
2023 年 10 月に 5 泊滞在

4/10 (不満)

CHARLES、CONWAY

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス
We were not there for the casino. Our stay was proximity to the Blues Festival in Helena. There were these issues: Entrance to the hotel is hard to find. The entry lanes wander around the parking lot, directing you to the casino. I had to go inside to get directions to the hotel entrance. No remote for the TV. Maintenance brought several remotes to try, but none worked. We were able to get the TV on with a switch on the TV, but not able to change channels. The maintenance guy was sorry, but we never heard from him again. No working TV? Too bad. We could sign on to the hotel WIFI, but internet not available. When I asked the desk clerk about WIFI, he said it doesn't work well in some areas of the hotel. Fortunately, I have a "hotspot" on my phone. Water was "hard" not good to rinse soap off. Ice machine on the 2nd floor was out of order. I had to go down to 1st floor to get ice. Clearly, management is not interested in maintaining a reasonably cared for lodging facility.
2023 年 10 月に 2 泊滞在

8/10 (良い)

T

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Sharon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was excellent. The staff was great and very helpful
2023 年 9 月に 3 泊滞在

10/10 (非常に良い)

Ovell

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 9 月に 1 泊滞在
FRONT DEST SUP.からの返信 (投稿日 : 2023 年 9 月 24 日)
we are so glad you enjoyed your self. please come back to see us. THANKS.

2/10 (非常に不満)

Caryn

2023 年 9 月に 1 泊滞在

2/10 (非常に不満)

Tracy

出張
良かった点 : 客室の快適度
気になった点 : スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在

2/10 (非常に不満)

Jake

2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Edna

2023 年 9 月に 1 泊滞在

2/10 (非常に不満)

Calvine

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We booked 1 room with 2 queen beds. We got there and had two double beds. Showed our booking paper to the guys at the front desk and ask to be moved to A room with Queen beds and he SMILED and kept SMILING and said that they didn't have any queen beds in their Hotel. Said Expedia is giving out WRONG information.The floor was dirty. We had 2 set of towels for 3 People. He took A copy of my Booking papers that stated: I booked 1 Classic Room, 2 Queen Beds. Also paid A hotel Booking protection for 3 People. We came there only to sleep, NOT to Gamble. When we left the room we were headed to Helen, West Helen and Marvell. HOPEFULLY I will never have to go there again. MOTEL 6 would have been A better place to stay. Atleast there we would have had room to sit other than on the Beds.
2023 年 9 月に 2 泊滞在
Curtis Powersからの返信 (投稿日 : 2023 年 9 月 21 日)
Ms. Calvine, I'm glad you took the time to comment about your stay here at the Isle, but its unfortunate that your stay didn't meet your expectations. Our property is in the process of renovating, which will include having larger rooms and suites. We look forward to having you back and accommodating your needs. As always we appreciate your business.

2/10 (非常に不満)

Evana

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The base boards, lamps, and desk was dusty. The shower water was brown, turned wash cloth brown. Toilet kept bringing up stuff that was whatever in it. I complained, they said just let the water run until it clear.
2023 年 9 月に 2 泊滞在

2/10 (非常に不満)

Sharon

気になった点 : 清潔度、施設のコンディションと設備
2023 年 9 月に 2 泊滞在

2/10 (非常に不満)

David

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
NEVER AGAIN
Moved 3 times to get a room with good ac, no hair dryer, carmel color water coming out of faucet, no kind of coffee pot throughout the whole place. Mold in the bathroom
2023 年 8 月に 2 泊滞在
FRONT DEST SUP.からの返信 (投稿日 : 2023 年 8 月 8 日)
SO SORRY FOR ANY INCONVENIECE

8/10 (良い)

David

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The entire staff was very friendly and attentive to our needs. As well, they went out of their way to make special accomadations. There was two things missing....Should have had courtesy coffe makers in the lobby or in the lounge area for guests to get at their leisure, and no roulett table in the casino. Otherwise, very good experience
2023 年 7 月に 2 泊滞在
Yasmine Maloneからの返信 (投稿日 : 2023 年 8 月 1 日)
Hi David! We're glad to know you had an overall great time while visiting our property. Thanks for the suggestion, we will keep this in mind as we consider ways to make our casino a better experience for you. Your feedback is very helpful to us.Best regards,Isle of Capri Lula

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked the live dealers in the Casino
2023 年 7 月に 1 泊滞在
Yasmine Maloneからの返信 (投稿日 : 2023 年 8 月 1 日)
Hi David! Our dealers are a pleasure to have around. I'm glad to hear you had a good time with them as well. Your feedback is appreciated.

2/10 (非常に不満)

Donald

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Do Not Stay Here!
Facility was VERY dirty, Unkept, & Smokey!
2023 年 7 月に 1 泊滞在
FRONT DESK からの返信 (投稿日 : 2023 年 8 月 8 日)
SO SORRY FOR ANY INCONVENIENCE

6/10 (普通)

Michael

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Spiders in the bathroom. Yellow water coming from the sink and shower
2023 年 7 月に 2 泊滞在

10/10 (非常に良い)

Margie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I loved the view and ho safe while I was there
2023 年 7 月に 1 泊滞在
Paige Edginからの返信 (投稿日 : 2023 年 7 月 27 日)
We are absolutely delighted enjoyed the view. It gives us great encouragement to receive such amazing reviews, thank you once again and we look forward to welcoming you back soon.

6/10 (普通)

Natasha

家族旅行
良かった点 : 客室の快適度
2023 年 7 月に 1 泊滞在

2/10 (非常に不満)

Shiann

小さなお子様連れの家族旅行
気になった点 : 施設のコンディションと設備
The carpet was filthy the phone didn’t work and the bed had stains on them terrible for almost 200 never will I ever stay there again
2023 年 7 月に 1 泊滞在
Yasmine Maloneからの返信 (投稿日 : 2023 年 7 月 27 日)
Shiann, we are sorry to hear about this experience. We do strive for excellent maintenance of our hotel rooms.