屋外プール、サンラウンジャー

サンクチュアリ ホテルの口コミ

3 out of 5
サンクチュアリ ホテル
Kitsalat Road, Ban aham, Luang Prabang

口コミ

9.0

とても素晴らしい

評価 10 - 111 件の口コミ中 70 件が非常に良い" "
評価 8 - 111 件の口コミ中 28 件が良い" "
評価 6 - 111 件の口コミ中 10 件が普通" "
評価 4 - 111 件の口コミ中 2 件が不満" "
評価 2 - 111 件の口コミ中 1 件が非常に不満" "

9.0/10

清潔度

9.2/10

スタッフとサービス

7.6/10

設備とサービス

8.8/10

施設のコンディションと設備

10/10

環境への配慮

口コミ

10/10 (非常に良い)

Tatsuya

2024 年 4 月に 3 泊滞在
The Sanctuary Hotels & Resorts Team.からの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Tatsuya,Thank you so much for your 5-star rating of your recent visit at our hotel.Best regards,

10/10 (非常に良い)

SHINSUKE

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel was near from sightseeing spot. It was also good service and nice hospitality.
2023 年 6 月に 2 泊滞在
Digital Marketerからの返信 (投稿日 : 2023 年 8 月 7 日)
Dear SHINSUKE,We thank you very much for the interest you have in our hotel, and the nice review you left. All your sentiments go straight to our hearts.We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations.Thank you again for choosing us for your stop at our hotel and we are looking forward to welcoming you again.Best regards,The Sanctuary Hotels& Resorts Team.

6/10 (普通)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、設備とサービス
お部屋はとても綺麗に清掃しているが、交換したタオルに茶色いシミがついていたり、洗濯はしているのはわかるが使いたくなかった。 スイートに泊まって、あのタオルはないです。 今回は、工事の音も気になりました。オフシーズンだから仕方なかったのかな。 部屋の広さ以外、スイート感はなく、ガーデンビューといっても隣の家が丸見えなだけ、次回はスタンダードで十分だと思った。 ホテルの立地、お庭の雰囲気はとても良かったです。
2019 年 6 月に 8 泊滞在
Digital Marketerからの返信 (投稿日 : 2019 年 10 月 3 日)
Dear Guest, On behalf of the entire Sanctuary team, we would like to thank you for the nice comment you posted : it has made our day. We are happy to hear that you have been satisfied with your stay. Thank you for choosing us for your stopover and we hope to see you soon!

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度
Overall, there was too much difference between good and bad staff. If you train all staff, it will be a great hotel. As we are working on pool and hotel ridge roof now, there is noise from 7 am and is until September. Because of that return trip, there is a free airport transfer offer. Thank you very much!
2019 年 6 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2019 年 4 月に 1 泊滞在
Digital Marketerからの返信 (投稿日 : 2019 年 10 月 3 日)
Dear Guest, On behalf of the entire Sanctuary team, we would like to thank you for the nice comment you posted : it has made our day. We are happy to hear that you have been satisfied with your stay. Thank you for choosing us for your stopover and we hope to see you soon!

10/10 (非常に良い)

TAKAHIRO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 10 月に 3 泊滞在
Sales & Marketing Assistantからの返信 (投稿日 : 2018 年 10 月 29 日)
Dear Guests, Thank you for your kind review posted on our Expedia page. We hope to have the pleasure of welcoming you once again soon, Best Regard,

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 清潔度
total middle rank
エントランスと朝ごはんは満足です。 部屋は水回りが古いからか清潔とは言えませんでした。 ナイトマーケットのある中心地からは少し離れています。
2018 年 10 月に 4 泊滞在
Sales & Marketing Assistantからの返信 (投稿日 : 2018 年 10 月 29 日)
Dear Customers Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our location and cooking. As you have mentioned, our location is very advantageous as we are near all the major highlights Luang Prabang has to offer: its night market, its temples or the shores of the Mekong. Regarding the breakfast, we are pleased to hear that you appreciated our atmosphere with the exotic garden as well as our cooking. We are solicitous to bring you fresh and quality products. We propose a wide range to satisfy everybody’s taste, Westerners but also Asians. We hope to have the pleasure of welcoming you once again soon, Best Regards,

6/10 (普通)

昭司、日本

良かった点 : 清潔度、客室の快適度
2018 年 9 月に 1 泊滞在
Sales & Marketing Assistantからの返信 (投稿日 : 2018 年 10 月 6 日)
Dear reviewer On behalf of the entire Sanctuary Hotels and Resorts team we wanted to thank you for the glowing review you posted on us. We are delighted to have been able to bring you satisfaction. Remembering it is fundamental for us to satisfy our guests, we ensure to meet your expectations at the best. We hope to welcome you again very soon, Best Regards,

10/10 (非常に良い)

おれおれ、日本

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ナイトマーケットに近い落ち着けるホテル
スタッフの方々の心地よい笑顔にほっとします。 またこまめに部屋を掃除してくれていて、大変過ごしやすいです。
2018 年 5 月に 3 泊滞在
Sales & Marketing Assistantからの返信 (投稿日 : 2018 年 6 月 26 日)
Dear Customer, Thank you very much for your interest in the Sanctuary Luang Prabang Hotel, and the kind review you posted on our Expedia page. We are pleased to hear that you appreciated the charm, as well as the services offered by our hotel. We are enthusiastically forwarding your comment to our helpful staff, they will be delighted to have been able to bring you satisfaction and that you have passed an agreeable stay among us! Hoping to welcome you again very soon, Best Regard,

6/10 (普通)

Chakko、Tokyo

気になった点 : スタッフとサービス、施設のコンディションと設備
リゾート感あるコテージ
部屋にティッシュペーパーやドライヤーがなかったり、ランドリーが翌日届いていなかったり、高級ホテルならあり得ない対応ですが、多くを期待してはいけないのかなと思いました。
2018 年 1 月に 3 泊滞在
Sales & Marketing Assistant ¦ Sanctuary Hotels andからの返信 (投稿日 : 2018 年 1 月 18 日)
Dear Customer, Thank you for posting a comment on the Sanctuary Luang Prabang Hotel on our Tripadvisor page. We were delighted to be able to bring you satisfaction. Remembering it is fundamental for us to satisfy our guests, we ensure to meet your expectations at the best. Also thank you for sharing with us the issue concerning some the inconvenience Be sure, that I will personally take care to relay it to the technical service concerned. We will do our best to resolve it as soon as possible. We would like, on behalf of the whole team, to present our sincere apologies for the inconvenience. We do hope to welcome you again very soon.

8/10 (良い)

Kazuo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
静かな立地条件の良いホテル
フロント接客対応も良く、中心からちょっと離れているので、静かな立地条件で良く、お勧めなホテル

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
立地がよく、スタッフも親切で値段以上に満足できた。WiFiがやや遅い。

8/10 (良い)

あきぃ、横浜市

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
メインストリートから近くリラックスできる部屋
レセプションのある建物から自分の部屋へ行くまで中庭を歩いて行く造りになっていて、ベランダからも中庭が眺められてリラックスできました。メインストリートからも徒歩圏内で近くにスーパーもあります。チェックインのときにドライヤーを借りれました。空港からの送迎を事前に頼み、当日トゥクトゥクで迎えにきてもらいました。送迎代は往復で20ドル、カードでの支払いができました。

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
名に恥じないホテル
とても清潔で、スタッフも感じが良く、蓮池のある中庭が美しい。 超高級ホテル・アマンタカの向かいにあり、メインストリートまで徒歩圏内でありながら静かで落ち着いたエリアという立地も良かった。

10/10 (非常に良い)

kihachi、Nagoya, Japan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
緑が気持ちいいホテル
ホテルの庭の雰囲気は入口からとてもよかった。フロントの人も感じよく、部屋まで案内してくれて、ちょっとしたサービスや旅行の相談に乗ってくれるなど、笑顔で接してくれてとても気持ちよかった。 チェックインした後に外出して部屋に戻ると、カーテンは閉められ、ベッドシーツも使いやすいようにしてあったり、バスマットを下に敷いてあったりと、サービスがされていた。 ホテルで働く人たちは、にこやかで自然なサービスがとてもよかった。

8/10 (良い)

MISO

良かった点 : 客室の快適度
気になった点 : 施設のコンディションと設備
静かなホテル
中心地からもほどほどの距離で観光にはもってこいです。嘲笑区メニューがあまりにも貧弱。 またホテルスタッフの対応にばらつきがあり。

6/10 (普通)

ヤシ、ベトナム

市内中心地で移動に便利
ルアンプラバン市内観光のために2泊したが、市内中心にホテルがあるので、レンタサイクル利用でほぼ万遍なくどこにも行ける。朝食はメニュー数は少ないものの飽きるほどではない。朝食時の席数をもう少し増やして頂けると利便性が良いと思う。

10/10 (非常に良い)

Masaru

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

10/10 (非常に良い)

HIDEKAZU、japan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ローシーズンが特にオススメ!
ローシーズンは価格が半値近くに下がり、ルアンパバーンのホテルの中では格安です。

8/10 (良い)

globetrotter、Hong Kong

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable
Comfortable, good hospitality and location. I will stay this hotel again whenever I visit Luang Prabang.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable
Comfortable,but room internet connction isn't good( reception and restaurant is good).

6/10 (普通)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
微妙
虫がいた。蚊取り線香持参した方が良い。 朝食は品数少ないが美味しい。スタッフは気さくで良かった。 見所も徒歩圏内。勧めるかは人による。

10/10 (非常に良い)

Mats

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Väldigt nöjda
Vi hade 5 fantastiska dagar på hotellet. Ligger centralt. Har bra mat. Bra service. Hotellet ger verkligen en känsla av att man är i Laos.
2023 年 12 月に 5 泊滞在
The Sanctuary Hotels & Resorts Team.からの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Mats,Thank you for taking your time to leave such an inspiring feedback about your recent stay at our hotel. It's a great pleasure for us to know that you enjoyed your stay, and we look forward to welcoming you again soon!Best regards,

6/10 (普通)

Mai

2023 年 10 月に 2 泊滞在
The Sanctuary Hotels & Resorts Teamからの返信 (投稿日 : 2023 年 11 月 7 日)
Dear ,We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

10/10 (非常に良い)

BYONG CHUL

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
자연친화적인 호텔
호텔 정원과 연못등 자연친화적인 분위기가 너무 조앗어요! 조식훌륭합니다 수영장이 너무작앗어요 무료 바이크빌려서 아침에 매콩강 주변을 달렷어요 탁발하는 거리도 도보 10분 너무 조앗어요
2023 年 10 月に 1 泊滞在
The Sanctuary Hotels & Resorts Teamからの返信 (投稿日 : 2023 年 10 月 12 日)
Dear BYONG CHUL,Thank you for your positive comments and we are pleased that you had a good stay overall. We apologize for the inconveniences that you experienced during your stay. Please don't hesitate to reach out to us to share more information and we will do our best to rectify the situation. Best regards,The Sanctuary Hotels & Resorts Team.

10/10 (非常に良い)

DIEGO ESCUAL

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel was extremely clean, the staff was so nice and helpful, they have bike for free that let you discover the city at your own pace. The rooms are spacious and the decoration is beautiful.
2023 年 7 月に 3 泊滞在
Digital Marketerからの返信 (投稿日 : 2023 年 8 月 7 日)
Dear DIEGO ESCUAL,On behalf of the entire Sanctuary team, we would like to thank you for the nice comment you posted : it has made our day.We are happy to hear that you have been satisfied with your stay.Thank you for choosing us for your stopover and we hope to see you soon!Best regards,The Sanctuary Hotels& Resorts Team.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 1 泊滞在
Digital Marketerからの返信 (投稿日 : 2023 年 8 月 7 日)
Dear Guest,We are happy to hear that you have been satisfied with your stay.Thank you for choosing us for your stopover and we hope to see you soon!Best regards,The Sanctuary Hotels& Resorts Team.

10/10 (非常に良い)

Ronald

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very beautiful architecture and friendly staff
2022 年 7 月に 1 泊滞在
Anh Nguyenからの返信 (投稿日 : 2022 年 12 月 13 日)
Sabaidee,Dear Ronald,The whole team of Sanctuary Hotel joins me in thanking you selecting our hotel as the destination of your holidays and for taking the time to review us.We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations.

10/10 (非常に良い)

john

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Sanctuary stay
Really enjoyed my stay at the Sanctuary hotel. Centrally located and easy walking distance to most of the quarter restaurants and downtown sites. The Viewpt is a little more of a walk. Room was smallish but liked the balcony which was nice for hanging out. Pool area was clean and enjoyable. Breakfast and staff response was outstanding. They fumigate your room in the evenings from what i can tell (ultimately your choice but you need to tell them if you dont want it)....never had a mosquito prob whatsoever but i could see how you could if you left your balcony doors open for an extra length of time. Price paid for having such beautiful grounds and pond area. Would most definitely stay here again!!
2020 年 2 月に 4 泊滞在
Digital Marketerからの返信 (投稿日 : 2020 年 3 月 19 日)
Dear John, On behalf of the entire Sanctuary Hotels and Resorts team, we would like to thank you for your kind comment. We are delighted to have been able to bring you complete satisfaction. Indeed, your satisfaction is ours too, we do our best to provide you with the best possible services. We are pleased to hear that you enjoyed the environment and the services offered by our hotel. Your positive message has been shared with our entire team! Thank you again for choosing us for your stopover at our hotel and we hope to see you again soon, the entire Sanctuary Hotels and Resorts team wishes you a pleasant day.

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The property is only a few minutes walk to everywhere you would like to go as in river old town cafes etc.
2019 年 11 月に 4 泊滞在
Digital Marketerからの返信 (投稿日 : 2019 年 12 月 13 日)
Dear Guest, We thank you very much for the interest you have in our hotel, and the nice review you left. All your sentiments go straight to our hearts. We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations. Thank you again for choosing us for your stop at our hotel and we are looking forward to welcoming you again.

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice Garden, the whole Hotel is created like a small Village, the Staff is very friendly and helpfully..close to the Night Bazar and the World Heritage Side, many Restaurants around, the Restaurant in the Hotel itself is vety good with reasonable Prices
2019 年 11 月に 1 泊滞在
Digital Marketerからの返信 (投稿日 : 2019 年 12 月 13 日)
Dear Guest, On behalf of the entire Sanctuary Hotels and Resorts team, we would like to thank you for your kind comment. We are delighted to have been able to bring you complete satisfaction. Indeed, your satisfaction is ours too, we do our best to provide you with the best possible services. We are pleased to hear that you enjoyed the environment and the services offered by our hotel. Your positive message has been shared with our entire team! Thank you again for choosing us for your stopoverat our hotel and we hope to see you again soon, the entire Sanctuary Hotels and Resorts team wishes you a pleasant day.

10/10 (非常に良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Well worth treating yourself. Great experience.
We originally only planned to stay for 3 nights but extended an additional 3 nights as were so relaxed and enjoyed our stay. The staff, although English not always up to scratch, can't do enough to help and followed up quickly when we had queries. We booked a tour and had a private car and driver from the hotel who looked after us at beautiful waterfalls, bear sanctuary and butterfly farm. We spent several sessions by the pool which is clean and luxurious sun loungers with service from the bar at the ring of a bell... literally! Breakfast, which was included, was a la carte and very tasty. We had a Laotian tasting platter and dinner one evening too, which were high quality but much more expensive than the great food you can get just round the corner in the main area of restaurants and bars. The hotel is a short walk from several temples including the national museum and royal palace. Make sure you walk to the top of Phousi Hill at sunset; breathtaking views. We would definitely stay again and have, in fact, booked at their sister hotel in Pak Beng as part of the 2 day boat tour to the Thai border the hotel helped us book.
2019 年 9 月に 3 泊滞在
Digital Marketerからの返信 (投稿日 : 2019 年 10 月 3 日)
Dear James, On behalf of the entire Sanctuary Hotels and Resorts team, we would like to thank you for your kind comment. We are delighted to have been able to bring you complete satisfaction. Indeed, your satisfaction is ours too, we do our best to provide you with the best possible services. We are pleased to hear that you enjoyed the environment and the services offered by our hotel. Your positive message has been shared with our entire team! Thank you again for choosing us for your stopoverat our hotel and we hope to see you again soon, the entire Sanctuary Hotels and Resorts team wishes you a pleasant day.

10/10 (非常に良い)

Ariana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Awesome Sanctuary
Hotel Sanctuary was amazing! Their friendly staff, perfect location, affordable price and overall gentle vibe was very much appreciated. I would recommend to all and would definitely stay again!
2019 年 9 月に 2 泊滞在
Digital Marketerからの返信 (投稿日 : 2019 年 10 月 3 日)
Dear Ariana, We thank you very much for the interest you have in our hotel, and the nice review you left. All your sentiments go straight to our hearts. We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations. Thank you again for choosing us for your stop at our hotel and we are looking forward to welcoming you again.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Für ein 3 Sterne Hotel absolut hervorragend. Von der Zahnbürste bis zum Regenschirm gibt es alles auf dem Zimmer. Tolle Lage alles zu Fuß erreichbar. Wunderschöne Anlage mit sehr freundlichem Personal. Frühstück für Asien auch absolut OK. Fazit jederzeit wieder.
2019 年 8 月に 3 泊滞在
Digital Marketerからの返信 (投稿日 : 2019 年 10 月 3 日)
Dear Guest, On behalf of the entire Sanctuary team, we would like to thank you for the nice comment you posted : it has made our day. We are happy to hear that you have been satisfied with your stay. Thank you for choosing us for your stopover and we hope to see you soon!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fabulous
The hotel was beautiful. The service was wonderful. Everyone was very helpful and accommodating when booking tours and buses and taxis. The breakfast was amazing. The restaurant staff were wonderful. The grounds of the hotel are classy and beautiful beautiful. The rooms themselves are very clean, large and comfortable. The hotel itself is about four blocks from the night market. Literally a five minute walk to everything. Right around the corner from Utopia. I would recommend this hotel. I would stay here again no questions asked.
2019 年 6 月に 3 泊滞在
Digital Marketerからの返信 (投稿日 : 2019 年 10 月 3 日)
Dear Guest, We thank you very much for the interest you have in our hotel, and the nice review you left. All your sentiments go straight to our hearts. We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations. Thank you again for choosing us for your stop at our hotel and we are looking forward to welcoming you again.

8/10 (良い)

Peter

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Excellent hotel, would recommend!
Excellent hotel. Location very good too. Only thing was the shower wasn’t very powerful in the room. Room was very clean, staff friendly, breakfast good
2019 年 4 月に 3 泊滞在
Digital Marketerからの返信 (投稿日 : 2019 年 10 月 3 日)
Dear Peter, We thank you very much for the interest you have in our hotel, and the nice review you left. All your sentiments go straight to our hearts. We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations. Thank you again for choosing us for your stop at our hotel and we are looking forward to welcoming you again.

10/10 (非常に良い)

jinyoung

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
만족스러운 숙박
호텔조식이 매우 훌륭합니다. 호텔내 경관도 편하고 조용합니다
2019 年 3 月に 2 泊滞在
Marketerからの返信 (投稿日 : 2019 年 10 月 3 日)
Dear Jinyoung On behalf of the entire Sanctuary team, we would like to thank you for the nice comment you posted : it has made our day. We are happy to hear that you have been satisfied with your stay. Thank you for choosing us for your stopover and we hope to see you soon!

10/10 (非常に良い)

Sarin、Bangkok, Thailand

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
ที่พักสวย บรรยากาศดี เหมาะสมกับราคา และสะดวกต่อการเดินทางไปสถานที่เที่ยวต่างๆ พนักงานเอาใจใส่ลูกค้า และให้คำแนะนำเกี่ยวกับสถานที่ท่องเที่ยวต่างๆเป็นอย่างดี ถ้ามีโอกาสจะกลับไปพักอีกค่ะ ปล. อยากให้มีจักรยานบริการสำหรับลูกค้า
2019 年 3 月に 2 泊滞在
Digital Marketerからの返信 (投稿日 : 2019 年 10 月 3 日)
Dear Sarin, On behalf of the entire Sanctuary team, we would like to thank you for the nice comment you posted : it has made our day. We are happy to hear that you have been satisfied with your stay. Thank you for choosing us for your stopover and we hope to see you soon!

10/10 (非常に良い)

宿泊されたお客様

2019 年 3 月に 2 泊滞在
Digital Marketerからの返信 (投稿日 : 2019 年 10 月 3 日)
Dear Guest On behalf of the entire Sanctuary team, we would like to thank you for the nice comment you posted : it has made our day. We are happy to hear that you have been satisfied with your stay. Thank you for choosing us for your stopover and we hope to see you soon!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 3 月に 2 泊滞在
Digital Marketerからの返信 (投稿日 : 2019 年 10 月 3 日)
Dear Guest, On behalf of the entire Sanctuary team, we would like to thank you for the nice comment you posted : it has made our day. We are happy to hear that you have been satisfied with your stay. Thank you for choosing us for your stopover and we hope to see you soon!

6/10 (普通)

Bénédicte

良かった点 : 清潔度、スタッフとサービス
bonne situation de l'hôtel, très bon petit déjeuner wifi trop lent pour un hôtel de cette catégorie et surtout en comparant avec des villages du nord-est, reculés et ayant un wifi hyper rapide (même si ce n'est pas le plus important en vacances)
2019 年 2 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Proche du centre, tout se fait à pieds. Hôtel calme, très bon restaurant. En fait, une oasis. Bungalows disposés autour d’une pièce d’eau. J’y reviendrais.
2018 年 12 月に 4 泊滞在
Sales & Marketing Assistant からの返信 (投稿日 : 2019 年 2 月 23 日)
Dear reviewer, On behalf of the entire Sanctuary Hotels and Resorts team we wanted to thank you for the glowing review you posted on us. We are delighted to have been able to bring you satisfaction. Remembering it is fundamental for us to satisfy our guests, we ensure to meet your expectations at the best. As you pointed out, our location is very advantageous as we are near all the major highlights Luang Prabang has to offer: Its temples, its night market or the shores of the Mekong. We are pleased to hear that you appreciated our cooking. We are solicitous to bring you fresh and quality products. We propose a wide range to satisfy everybody’s taste, Westerners but also Asians We hope to have the pleasure of welcoming you once again soon, Best Regards,

10/10 (非常に良い)

Elizabeth

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Highly recommended base to explore Luang Prabang
Good location slightly out of the busy centre of Luang Prabang. Rooms at the back live up to the name "Sanctuary" surrounding the lotus pond. Recommend an upstairs room for less mosquitos. Rooms very spacious, comfortable, hot water with good water pressure, and firm mattresses with good quality linen. Highly recommended.
2018 年 12 月に 5 泊滞在
Digital Marketerからの返信 (投稿日 : 2019 年 10 月 3 日)
Dear Elizabeth, On behalf of the entire Sanctuary Hotels and Resorts team, we would like to thank you for your kind comment. We are delighted to have been able to bring you complete satisfaction. Indeed, your satisfaction is ours too, we do our best to provide you with the best possible services. We are pleased to hear that you enjoyed the environment and the services offered by our hotel. Your positive message has been shared with our entire team! Thank you again for choosing us for your stopoverat our hotel and we hope to see you again soon, the entire Sanctuary Hotels and Resorts team wishes you a pleasant day

10/10 (非常に良い)

sophia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
너무 예쁜 호텔
들어가자마자 이쁘다~란 소리가 나오는 호텔로 지내는 내내 관리를 잘한다는 느낌이 듬. 조식도 맛나고 직원들도 친철함. 한가지 아쉬운점은 화장대가 없어서 화장실에서 거울을 봐야한다는점 정도? 두블럭만 걸으면 메인도로가 나오고 바로 뒤에 마트가 있어 편했음! 그런데 우리나라에서 유명한 가게들은 걸어서 15~20분쯤 걸어서가야함~ 그래도 다시 루앙온다면 여기서 묵고싶음!!
2018 年 8 月に 3 泊滞在
Sales & Marketing Assistantからの返信 (投稿日 : 2018 年 8 月 27 日)
Dear customers, On behalf of the entire Sanctuary Hotels and Resorts team we wanted to thank you for the glowing review you posted on us: it has made our day. We are delighted to have been able to bring you entire satisfaction. Indeed, your satisfaction is also ours so we do our best to provide you the best services possible. As you pointed out, our location is very advantageous as we are near all the major highlights Luang Prabang has to offer: Its temples, its night market or the shores of the Mekong. We are delighted to hear that you enjoyed the breakfast as our aim is to provide our valued guests with the best services possible. We offer a wide range to satisfy Western tastes but also Asian dishes for that all our customers find satisfaction. We are enthusiastically forwarding your comment to our team, they will be enchanted to hear that you had a good time with us during your stay. We hope to have the pleasure of welcoming you once again soon, Best Regard,

8/10 (良い)

Lauren

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful Hotel & Grounds
Beautiful hotel/grounds. We loved the atmosphere. Very well maintained. Super peaceful/quiet. Great location. Great Breakfast - lots to eat! Made-to-order eggs. Only complaint is that the walls are thin - we heard the people next door having a "good time". The drapes are black-out, so we couldn't sleep in, but most people want to wake early, so not a problem. Wifi was good. Shower was great - quality pressure/temp. The room was clean, they had everything we needed.
Sales & Marketing Assistantからの返信 (投稿日 : 2018 年 6 月 26 日)
Dear customers, On behalf of the entire Sanctuary Hotels and Resorts team we wanted to thank you for the glowing review you posted on us: it has made our day. We are delighted to have been able to bring you entire satisfaction. Indeed, your satisfaction is also ours so we do our best to provide you the best services possible. We are pleased to hear that you appreciated the peaceful setting, as well as the services offered by Sanctuary Luang Prabang Hotel. Regarding the breakfast, we are pleased to hear that you appreciated our atmosphere with the exotic garden as well as our cooking. We are solicitous to bring you fresh and quality products. We propose a wide range to satisfy everybody’s taste, Westerners but also Asians. We hope to have the pleasure of welcoming you once again soon, Best Regard,

10/10 (非常に良い)

Chit Beng、Kuala Lumpur

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very friendly hotel with great service
Check in is prompt. We opted for the ground floor room due to both of us in the 80s but there were lots mosquitos as soon as we enter the room. The reception very efficiently changed our room to the next level which was very good. They even provided us with the spray. Room is spacious with view of the pond. Location is very convenient. Highly recommended.
2018 年 4 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The gardens and restaurant were in a lovely setting. The rooms all opened up onto the gardens. Rooms were slightly old style. Staff were all very friendly and helpful.
Sales & Marketing Assistantからの返信 (投稿日 : 2018 年 4 月 12 日)
Dear Customers, Thank you for taking the time to review our property, your comments are very much valued. We are delighted to have been able to bring you satisfaction. Remembering it is fundamental for us to satisfy our guests, we ensure to meet your expectations at the best. We are pleased to hear that you appreciated our rooms. The rooms are decorated with elegant and streamlined design to reflect the Laotian style. Wood brings a lot of charm and character to the whole and the internal layout is functional, allowing you to enjoy the view of the exotic garden and of the lotus pond. Thank you for your lovely comments on our helpful staffs. Your positive message have been shared with our entire team. Hoping to welcome you again very soon, Best Regard,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Sanctuary hotels and resorts.からの返信 (投稿日 : 2018 年 3 月 27 日)
Dear customers, On behalf of the entire Sanctuary Hotels and Resorts team we wanted to thank you for the glowing review you posted on us: it has made our day. We hope to welcome you again very soon. Best regards

10/10 (非常に良い)

William D

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
All of the Staff was incredibly friendly.
The We
2018 年 3 月に 6 泊滞在
Sanctuary Hotels and Resortsからの返信 (投稿日 : 2018 年 3 月 27 日)
Dear customers, Thank you very much for your interest in our hotel, and the kind review that you posted on us. We were delighted to be able to bring you satisfaction. Remembering it is fundamental for us to satisfy our guests, we ensure to meet your expectations at the best. We are enthusiastically forwarding your comment to our staff, they will be enchanted to hear that you had a good time with us! We hope to have the pleasure of welcoming you once again soon,

10/10 (非常に良い)

Philipp

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Eine Oase der Ruhe fussläufig zu allen Sights
Das Sanctuary Hotel liegt unweit der Hauptstraße mit den meisten Cafes, Restaurants und Sehenswürdigkeiten ohne an den Trubel dort anzuschließen. Durch das Haupthaus mit Rezeption kommt an in eine wörtliche Oase der Ruhe: den Teich, die Gartenanlage und Sitzgelegenheiten, umgeben von den Nebenhäusern mit jeweils 4(?) Zimmern im ersten Stock (mit Balkon) und ebenerdig (mit kleiner Terrasse). Gegenüber liegt das Restaurant mit Frühstücksbuffet sowie Sitzplätzen drinnen und draußen. Das Personal war sehr freundlich und aufmerksam, die Anlage sehr gepflegt und sauber. Im ehrwürdigen Kolonialstil, meines Wissens unter Denkmalschutzauflagen renoviert und in modernem Zustand.
2018 年 2 月に 1 泊滞在
Sales & Marketing Assistant からの返信 (投稿日 : 2018 年 3 月 12 日)
Dear customers, On behalf of the entire Sanctuary Hotels and Resorts team we wanted to thank you for the glowing review you posted on us: it has made our day. We are delighted to have been able to bring you entire satisfaction. Indeed, your satisfaction is also ours so we do our best to provide you the best services possible. The charm of the Sanctuary Luang Prabang Hotel, the traditional architecture and its exotic garden, makes it a haven of peace conducive to discover the treasures of the Royal City. As you pointed out, our location is very advantageous as we are near all the major highlights Luang Prabang has to offer: Its temples, its night market or the shores of the Mekong. We are pleased to hear that you appreciated our cooking. We are solicitous to bring you fresh and quality products. We propose a wide range to satisfy everybody’s taste, Westerners but also Asians. Thank you for your lovely comments on our helpful staffs. Your positive message have been shared with our team. We hope to have the pleasure of welcoming you once again soon. Best regard.