テラス / パティオ
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ラフ レア ホテル & スパの口コミ

4 out of 5
ラフ レア ホテル & スパ
Galway Road, Loughrea, Galway

口コミ

8.8

非常に良い

評価 10 - 485 件の口コミ中 251 件が非常に良い" "
評価 8 - 485 件の口コミ中 168 件が良い" "
評価 6 - 485 件の口コミ中 49 件が普通" "
評価 4 - 485 件の口コミ中 11 件が不満" "
評価 2 - 485 件の口コミ中 6 件が非常に不満" "

9.2/10

清潔度

8.8/10

スタッフとサービス

8.8/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Raminta

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service and breakfast.
2024 年 5 月に 1 泊滞在

6/10 (普通)

Kathleen

カップルで旅行
良かった点 : 清潔度、設備とサービス
An OK mid-range hotel. Beds were comfortable, and the windows can open for fresh air which is welcome and not always the case. Parking is very convenient, and it is only a short motorway drive to Galway city. On the other hand, organization at reception was a little haphazard (e.g. our dinner reservation was lost); breakfast was rather uninspiring, and our room and nearby corridors smelled stale.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Patricia

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Just overall very nice place.
2024 年 5 月に 1 泊滞在
Mary Connaughton Reservations Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear PatriciaThank you for your very kind review. We really appreciate your feedback and hope to see you again soon.

10/10 (非常に良い)

Nicole

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Only stayed one night and it was very nice and quiet
2024 年 4 月に 1 泊滞在
Maryからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear NicoleThank you so much for taking the time to review us, delighted you enjoyed your stay. We hope to see you again soon.

8/10 (良い)

Yvonne M

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Convenient location for family cisists
2024 年 3 月に 3 泊滞在
Mary Connaughton, Reservations Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear YvonneThank you for staying with us recently.We appreciate you leaving a review. We hope to see you again soon.

2/10 (非常に不満)

José Manuel

2024 年 4 月に 1 泊滞在
Mary Connaughton Reservations Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear JoseI am sorry to hear you did not enjoy your stay with us. We hope to see you again in the future

10/10 (非常に良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly hotel with great rooms, service and bar... Easy walk to town and helpful suggestions from staff
2024 年 3 月に 1 泊滞在
Mary Connaughton, Reservations Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear MichaelThank you for staying with us recently.We appreciate you leaving a review and are delighted you enjoyed your stay. We hope to see you again soon.

10/10 (非常に良い)

Angela

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff are very nice
2024 年 3 月に 1 泊滞在
Mary Connaughtonからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear AngelaThank you for your feedback, we appreciate it very much, without feedback we cannot strive to improve. Our staff will be delighted.We hope to see you again soon.

10/10 (非常に良い)

Lynette

2024 年 2 月に 1 泊滞在
Mary Connaughtonからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear LynetteThank you for your feedback, we appreciate it very much, without feedback we cannot strive to improve.We hope to see you again soon.

10/10 (非常に良い)

Helen

2024 年 1 月に 1 泊滞在
Mary Connaughton, Reservations Managerからの返信 (投稿日 : 2024 年 1 月 18 日)
Dear HelenThank you for taking the time to review the Loughrea Hotel and Spa. We are delighted you enjoyed your stay. We hope to see you again soon.Kind RegardsMary

10/10 (非常に良い)

Ioannis

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent combination of spa & hotel
2023 年 12 月に 1 泊滞在
Mary Connaughton, Reservations Managerからの返信 (投稿日 : 2024 年 1 月 18 日)
Dear LoannisThank you for taking the time to review the Loughrea Hotel and Spa. We are delighted you enjoyed your stay. We hope to see you again soon.Kind RegardsMary

10/10 (非常に良い)

Cathal

2023 年 11 月に 1 泊滞在
Mary Connaughton, Reservations Managerからの返信 (投稿日 : 2024 年 1 月 18 日)
Dear CathalThank you for taking the time to review the Loughrea Hotel and Spa. We are delighted you enjoyed your stay. We hope to see you again soon.Kind RegardsMary

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Great hotel - close to Galway and the Loughrea golf course. The restaurant/bar were fantastic, but rooms and hallways could use an update. (Red carpet/curtains were a bit dated and gave a creepy vibe and bathroom was poorly lit)
2023 年 11 月に 1 泊滞在

2/10 (非常に不満)

Michael

2023 年 10 月に 1 泊滞在
Mary Reservations.からの返信 (投稿日 : 2023 年 10 月 28 日)
Dear MichaelI am sorry and disappointed you did not enjoy your stay. We appreciate you taking the time to send your review.

10/10 (非常に良い)

Daren

2023 年 10 月に 2 泊滞在
Mary Reservations.からの返信 (投稿日 : 2023 年 10 月 28 日)
Dear DarenThank you for your great review. We appreciate you taking the time to review the Loughrea Hotel & Spa. We hope to see you soon again.

8/10 (良い)

Mrs Judy

2023 年 10 月に 1 泊滞在
Mary Reservations.からの返信 (投稿日 : 2023 年 10 月 28 日)
Dear JudyThank you for your positive review. We appreciate you taking the time to review the Loughrea Hotel & Spa. We hope to see you soon again.

10/10 (非常に良い)

Christine

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
5 minutes from the motorway. Plenty of parking. Bar was nice. Breakfast was good. Countryside setting. Local service station next door. Lake nearby nice for walks. View was nice. We had a family room and the room was very large.
2023 年 10 月に 1 泊滞在
Mary Reservations.からの返信 (投稿日 : 2023 年 10 月 28 日)
Dear ChristineThank you for your review. We appreciate you taking the time to review the Loughrea Hotel & Spa. We hope to see you soon again.

10/10 (非常に良い)

Fabio

良かった点 : 清潔度、スタッフとサービス
2023 年 10 月に 1 泊滞在
Mary Reservations.からの返信 (投稿日 : 2023 年 10 月 28 日)
Dear FabioThank you for your review. We appreciate you taking the time to review the Loughrea Hotel & Spa. We hope to see you soon again.

8/10 (良い)

Declan

2023 年 10 月に 2 泊滞在
Mary Connaughtonからの返信 (投稿日 : 2023 年 10 月 18 日)
Thanks for letting us know. We look forward to welcoming you to the Loughrea Hotel.

10/10 (非常に良い)

Gareth

2023 年 10 月に 2 泊滞在
Mary Connaughton, Reservations Managerからの返信 (投稿日 : 2023 年 10 月 9 日)
Dear GarethThank you for your email and for your lovely review.We very much appreciate you letting us know you enjoyed your stay.

8/10 (良い)

Liam

2023 年 9 月に 1 泊滞在
Mary Connaughton, Reservations Managerからの返信 (投稿日 : 2023 年 10 月 3 日)
Dear LiamThank you for taking the time to review the hotel. We appreciate you staying with us and hope to see you again soon.

10/10 (非常に良い)

Kimberly

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel. We enjoyed walking around the lake and surrounding area. The restaurant at the hotel was very good. We enjoyed our stay very much.
2023 年 9 月に 1 泊滞在
Mary Connaughton, Reservations Managerからの返信 (投稿日 : 2023 年 10 月 3 日)
Dear KimberlyThank you for taking the time to review the hotel. We are delighted your enjoyed your stay and enjoyed the food. The lake is a lovely local amenity, we are so lucky to have it on her desktop.

8/10 (良い)

Frederic

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bon hébergement
2023 年 8 月に 2 泊滞在
Mary Connaughton Reservations Managerからの返信 (投稿日 : 2023 年 9 月 27 日)
Dear FredericThank you for your email. Delighted you found our accommodation comfortable. We hope to see you again soon.

10/10 (非常に良い)

Eric

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Chambre familiale superbe. Lits tres confortables, baignoire + douche c est top. Balcon et vue sur le lac. Très bon petit déjeuner. Parking. Station de service et supermarché sont juste à côté.
2023 年 8 月に 2 泊滞在
Mary Connaughton, Reservations Managerからの返信 (投稿日 : 2023 年 9 月 6 日)
Dear EricThank you for your review Delighted you all enjoyed your stay with us. We do get great compliments about the size of our family rooms. We hope to see you again soon.Kind Regardsmary

10/10 (非常に良い)

John

2023 年 8 月に 1 泊滞在
Mary Connaughton, Reservations Managerからの返信 (投稿日 : 2023 年 9 月 6 日)
Dear JohnThank you for your review, we are delighted you enjoyed your stay. We hope to see you again soon.Kind Regards

6/10 (普通)

Alice

家族旅行
Room alittle disappointing but still lovely hotel
Have stayed at this hotel a few times over the last 12+ months. But this time room 427 was a little disappointing and finishes in the bathroom let it down Still won't put us off staying at the Loughrea and Spa hotel again but in a different room
2023 年 8 月に 1 泊滞在
Mary Connaughtonからの返信 (投稿日 : 2023 年 8 月 24 日)
Dear AliceHope all is well, I am sorry to hear this, I will follow up with our HK team. If you are staying again please let me know and we will ensure a front facing room allocation. We appreciate the business.

6/10 (普通)

Catherine

2023 年 8 月に 3 泊滞在
Mary Connaughton, Reservations Managerからの返信 (投稿日 : 2023 年 9 月 14 日)
Dear CatherineThank you for your review and for staying with us.

10/10 (非常に良い)

Chris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great stay as always.
2023 年 8 月に 1 泊滞在
Mary Reservations.からの返信 (投稿日 : 2023 年 8 月 18 日)
Dear ChrisThank you for your recent review. We are delighted you enjoyed your stay, and hope to see you again soon.Kind Regards

10/10 (非常に良い)

Simona

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Needs a little bit of revamping !
2023 年 8 月に 1 泊滞在
Mary Connaughton Reservations Managerからの返信 (投稿日 : 2023 年 8 月 24 日)
Dear SimonaThank you for your feedback. We appreciate you staying with us and hope to see you again soon.

6/10 (普通)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
Mary Connaughton からの返信 (投稿日 : 2023 年 9 月 6 日)
Dear AnonymousI am sorry you were unsatisfied with your room, we hope to see you again soon, thank you for staying with us.

10/10 (非常に良い)

Daniel

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Un buen hotel, a 30 min de Galway.
Buena opción de alojamiento, buen desayuno y parking. Limpio y cómodo....todo perfecto.
2023 年 8 月に 2 泊滞在
Mary Reservations.からの返信 (投稿日 : 2023 年 8 月 18 日)
Dear Daniel, Thank you for your recent review. We are delighted you enjoyed your stay, and hope to see you again soon.Kind Regards

10/10 (非常に良い)

Antoinette

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was great even had a menu for gluten-free, impressed.
2023 年 8 月に 4 泊滞在
Mary Reservations.からの返信 (投稿日 : 2023 年 8 月 18 日)
Dear AntoinetteThank you for your recent review. We are delighted you enjoyed your stay, and hope to see you again soon. Delighted our menu appealed to you.Kind Regards

6/10 (普通)

Alice

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel - book spa treatment prior to arrival
We have stayed here many times and it's a great hotel. Decided to pay extra for late checkout but house keeping had other ideas even with the "do not disturb" sign on the door!!! If looking for a spa treatment book before you arrive
2023 年 8 月に 1 泊滞在
Mary Reservations.からの返信 (投稿日 : 2023 年 8 月 18 日)
Dear AliceThank you for your recent review and delighted to hear you have stayed with us many times. I am so sorry to hear HK team disturbed your stay. I have spoken to our Accommodation Manager to ensure this does not happen again to any of our guests. We hope to see you again soon.Kind Regards

10/10 (非常に良い)

Kat

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bring your own breakfast
Loved everything except the cost of breakfast 20 erró full breakfast but way to much. No option for just a muffin and coffee.
2023 年 8 月に 2 泊滞在
Mary Reservations.からの返信 (投稿日 : 2023 年 8 月 18 日)
Dear KatThank you for your recent review. We are delighted you enjoyed your stay, to add a full Irish breakfast in our Abbey Restaurant it is an additional cost of 12pp for a resident. I am surprised to hear you were charged 20pp, sorry about this, can you send me some details of date of stay and room number and I will look into it. Thanking you.

10/10 (非常に良い)

Caroline

2023 年 8 月に 2 泊滞在
Mary Connaughton, Reservations Managerからの返信 (投稿日 : 2023 年 8 月 4 日)
Dear CarolineThank yo for staying with the Loughrea Hotel and for your very kind review. We appreciate your business.

8/10 (良い)

Naz

2023 年 7 月に 1 泊滞在
Mary Connaughtonからの返信 (投稿日 : 2023 年 8 月 4 日)
Dear NazThank yo for staying with the Loughrea Hotel and for your very kind review. We appreciate your business.

8/10 (良い)

caroline

2023 年 7 月に 1 泊滞在
Mary Connaughton, Reservations Managerからの返信 (投稿日 : 2023 年 8 月 4 日)
Dear CarolineThank you for staying with the Loughrea Hotel and for your very kind review. We appreciate your business. Hope to see you again soon.

8/10 (良い)

Eimear

2023 年 7 月に 1 泊滞在
Mary Connaughton, Reservations Managerからの返信 (投稿日 : 2023 年 8 月 4 日)
Dear EimearThank you for staying with the Loughrea Hotel and for your very kind review. We appreciate your business. Hope to see you again soon.

10/10 (非常に良い)

Siobhan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Modern electricity, and plumbing, very comfortable, clean , nice linens and luxurious towels.
2023 年 7 月に 1 泊滞在
Mary Connaughtonからの返信 (投稿日 : 2023 年 8 月 4 日)
Dear SiobhanThank you for staying with the Loughrea Hotel and for your very kind review. We appreciate your business. Hope to see you again soon.

10/10 (非常に良い)

Jocelyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 1 泊滞在
Mary Connaughton, Reservations Managerからの返信 (投稿日 : 2023 年 8 月 4 日)
Dear JocelynThank you for staying with the Loughrea Hotel and for your very kind review. We appreciate your business. Hope to see you again soon.

8/10 (良い)

Lisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 1 泊滞在
Mary Connaughtonからの返信 (投稿日 : 2023 年 5 月 29 日)
Dear LisaThank you for your feedback which is very much appreciated. Without feedback we cannot strive to improve. We look forward to seeing you again soon.

8/10 (良い)

bernadette

2023 年 4 月に 1 泊滞在
Mary Connaughton, Reservations Managerからの返信 (投稿日 : 2023 年 5 月 4 日)
Dear BernadetteThank you for your recent review, we very much appreciate your feedback, we hope to see you again very soon.

6/10 (普通)

Gillian

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
April 2023
It was slightly disappointing as the spa was only open until 6pm and it was not complimentary to use the spa facilities like it as at other hotels. Also there was no swimming pool.the rooftop bar was closed and it was a lovely warm day . There was not enough light in the room it was very dark in the corner where the dressing table was. The shower controls were faulty it was difficult to get the correct water temperature we were nearly scalded. The chair in front of the desk was very heavy and difficult to move . The room was clean the bed was comfortable.
2023 年 4 月に 1 泊滞在
Mary Reservations.からの返信 (投稿日 : 2023 年 4 月 18 日)
Dear GillianThank you for your recent review. We appreciate your constructive feedback. I will address your feedback with the team here .

6/10 (普通)

Rosemary

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
It was fine. Couldn't reach staff to book a massage and they weren't flexible nor pleasant about it. It is a nice clean place but wont stay there again.
2023 年 4 月に 1 泊滞在
Mary Connaughton, Reservations Managerからの返信 (投稿日 : 2023 年 4 月 20 日)
Dear Rosemary, Thank you for your feedback and am very sorry you found it hard to reach staff in our Spa. I am also very sorry that you found our staff unpleasant and unhelpful. We will address this with our Spa Team to ensure it doesn't happen in the future.

10/10 (非常に良い)

gillian

2023 年 4 月に 2 泊滞在
Mary Reservations.からの返信 (投稿日 : 2023 年 4 月 18 日)
Dear GillianThank you for your recent review which we were delighted to receive 10 out of 10. We hope to see you again soon.

8/10 (良い)

Eileen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the hotel only downfall was being given breakfast while you were having cereal
2023 年 3 月に 2 泊滞在
Mary Connaughton Reservations Managerからの返信 (投稿日 : 2023 年 4 月 5 日)
Dear Eileen, Thank you for your review which we appreciate very much. I am sorry to hear they served your Full Irish Breakfast whilst you having your cereal, apologies for this. We hope to see you again soon.

10/10 (非常に良い)

Brian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Short break
Excellent stay very friendly and helpful staff
2023 年 3 月に 2 泊滞在
Mary Connaughton Reservations Managerからの返信 (投稿日 : 2023 年 3 月 21 日)
Dear BrianThank you taking the time to review us and for your lovely feedback. We are delighted you enjoyed your stay. We hope to see you again soon.

2/10 (非常に不満)

Simon

出張
気になった点 : スタッフとサービス、客室の快適度
Poor Service - manager very rude and unhelpful
Very frustrating as I called beforehand asking if they would be able to provide me with a VAT receipt and it was confirmed to that I would be provided this, this was also confirmed upon checking in. when checking out though I was met by the manager who was quite frankly very unhelpful and rude, she advised me that I was told incorrect information and that nothing further can be done...very annoyed about this as I would not of booked hotel if this was the case.
2023 年 3 月に 1 泊滞在
Mary Connaughton Reservations Managerからの返信 (投稿日 : 2023 年 3 月 21 日)
Dear SimonThank you for your feedback and I am sorry you left us feeling disappointed with our service, this was certainly not our intention. I am also sorry if you found our staff rude and unhelpful. In relation to a receipt, what usually is the case is when guests reserve their rooms through hotels.com or expedia the channel usually issue a booking confirmation and receipt as the payment was made directly to hotels.com and not the hotel itself. I do apologize if you were misinformed on this.Thank you for staying with us.Kind Regards

10/10 (非常に良い)

padraig

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 1 泊滞在
Mary Connaughtonからの返信 (投稿日 : 2023 年 3 月 13 日)
Thanks for your review. Your feedback is very much appreciated. Thank you for staying with us.We hope to see you again soon.

10/10 (非常に良い)

Mairead

2023 年 3 月に 1 泊滞在
Mary Connaughtonからの返信 (投稿日 : 2023 年 3 月 13 日)
Dear MaireadThank you for your feedback, we really appreciate your feedback. We hope to see you again soon.