Alex L, General Managerからの返信 (投稿日 : 2018 年 6 月 9 日)
Dear Traveler,
Congratulations on your nuptials and thank you for taking the time out of your busy newlywed schedule to give us a review. I am thrilled to hear you enjoyed your time with us, my staff will always try to accommodate guests as best we can when there is a language barrier, we appreciate your patience with us as well. Come back and see us again soon!
Best,
Alex L, General Manager
Dear HHH,
Thank for taking the time to review your recent stay with us. I am so glad that you enjoyed our amenities, restaurant and we were able to provide you with a good experience. We look forward to welcoming you back and hope that you will visit us again soon!
Best,
Leah Edwards, General Manager
What an incredible hotel and location! Just wow. That's all I can say about this one. Amazing hotel, staff was second to none, everyone was so helpful and polite, room service was great, valet was quick. Everything, 10/5 stars!
Sarah-jean
2024 年 4 月に 2 泊滞在
Rigoからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for the wonderful rating and kind words. I will be sharing this with the team. Also, we are thrilled to know that you enjoyed Oceana Santa Monica and look forward to seeing you again in the near future. -Team Oceana
10/10 (非常に良い)
Shloime
2024 年 5 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Shloime
2024 年 5 月に 3 泊滞在
Rigoからの返信 (投稿日 : 2024 年 5 月 18 日)
Thank you for the wonderful rating. We are thrilled to know that you enjoyed Oceana Santa Monica and look forward to seeing you again in the near future. -Team Oceana
8/10 (良い)
Vegas、Humble
小さなお子様連れの家族旅行
2024 年 5 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The entire hotel looks beautiful. However, the room looks like the carpet and rugs need to be shampooed...but the rooms was AWESOME! The staff were great, we would definitely come back.
Vegas
2024 年 5 月に 3 泊滞在
Rigoからの返信 (投稿日 : 2024 年 5 月 18 日)
Thank you for the wonderful rating. We are thrilled to know that you enjoyed Oceana Santa Monica and look forward to seeing you again in the near future. -Team Oceana
8/10 (良い)
samuel
カップルで旅行
2024 年 4 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
good for stay
samuel
2024 年 4 月に 1 泊滞在
Rigo からの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for the wonderful rating. We are thrilled to know that you enjoyed Oceana Santa Monica and look forward to seeing you again in the near future. Last, if possible, I would like to know how we could have been better and gotten a 5?
10/10 (非常に良い)
Albert
2024 年 4 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Albert
2024 年 4 月に 1 泊滞在
Rigoからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for the wonderful rating. We are thrilled to know that you enjoyed Oceana Santa Monica and look forward to seeing you again in the near future. -Team Oceana
10/10 (非常に良い)
Xinchen
カップルで旅行
2024 年 3 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
can be more innovative in the dining menu.
Xinchen
2024 年 3 月に 1 泊滞在
Rigoからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for the wonderful rating. We are thrilled to know that you enjoyed Oceana Santa Monica and look forward to seeing you again in the near future. -Team Oceana
10/10 (非常に良い)
Carol
2024 年 2 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Carol
2024 年 2 月に 2 泊滞在
Rigoからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for the wonderful rating. We are thrilled to know that you enjoyed Oceana Santa Monica and look forward to seeing you again in the near future. -Team Oceana
10/10 (非常に良い)
Maksym
2024 年 2 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Maksym
2024 年 2 月に 3 泊滞在
Geneからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Maksym,Thank you very much for the 5 out of 5 rating. It was a pleasure having you here and we hope to see you here again in the near future. Warm regards,Eugene Portus
10/10 (非常に良い)
Staci
カップルで旅行
2024 年 2 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic property & fantastic staff! Will definitely stay again .
Staci
2024 年 2 月に 3 泊滞在
Eugeneからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Staci,We are happy that you enjoyed your stay here at Oceana. Thank you for the kind words and we look forward to seeing you again sometime soon.Sincerely,Eugene Portus
6/10 (普通)
Andreas
2024 年 2 月 5 日
気になった点 : 客室の快適度
Hotel bello ma i servizi reclamizzati non ci sono. Nn c'è la Spa ma solo una stanza x massaggi. Solo un piccolo ristorante e uno pseudo bar con orari certosini .
Peccato
Andreas
2024 年 1 月に 5 泊滞在
10/10 (非常に良い)
Jared
小さなお子様連れの家族旅行
2024 年 1 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is incredible in every possible way! I have stayed in so many hotels around the world and this has to be top 3! Do yourself a favour and book this hotel now!
Jared
2024 年 1 月に 1 泊滞在
Rigoからの返信 (投稿日 : 2024 年 5 月 18 日)
Thank you for the wonderful rating. We are thrilled to know that you enjoyed Oceana Santa Monica and look forward to seeing you again in the near future. -Team Oceana
10/10 (非常に良い)
Rebeca、larchmont
2024 年 1 月 30 日
Excellent Location !
Rebeca
2024 年 1 月に 1 泊滞在
Rigoからの返信 (投稿日 : 2024 年 5 月 18 日)
Thank you for the wonderful rating. We are thrilled to know that you enjoyed Oceana Santa Monica and look forward to seeing you again in the near future. -Team Oceana
10/10 (非常に良い)
Ann
カップルで旅行
2024 年 1 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel with clean, spacious rooms and good hotel facilities to enjoy. Extra friendly staff.
Ann
2024 年 1 月に 1 泊滞在
Rigoからの返信 (投稿日 : 2024 年 5 月 18 日)
Thank you for the wonderful rating. We are thrilled to know that you enjoyed Oceana Santa Monica and look forward to seeing you again in the near future. -Team Oceana
10/10 (非常に良い)
Avani
家族旅行
2024 年 1 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Avani
2024 年 1 月に 2 泊滞在
Rigoからの返信 (投稿日 : 2024 年 5 月 18 日)
Thank you for the wonderful rating. We are thrilled to know that you enjoyed Oceana Santa Monica and look forward to seeing you again in the near future. -Team Oceana
10/10 (非常に良い)
Joe
家族旅行
2024 年 1 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Joe
2023 年 12 月に 1 泊滞在
Rigoからの返信 (投稿日 : 2024 年 5 月 18 日)
Thank you for the wonderful rating. We are thrilled to know that you enjoyed Oceana Santa Monica and look forward to seeing you again in the near future. -Team Oceana
10/10 (非常に良い)
Boyd
出張, グループ旅行
2023 年 12 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Boyd
2023 年 12 月に 2 泊滞在
Rigoからの返信 (投稿日 : 2024 年 5 月 18 日)
Thank you for the wonderful rating. We are thrilled to know that you enjoyed Oceana Santa Monica and look forward to seeing you again in the near future. -Team Oceana
10/10 (非常に良い)
Madeline
2023 年 12 月 7 日
Madeline
2023 年 11 月に 1 泊滞在
Team Oceanaからの返信 (投稿日 : 2023 年 12 月 8 日)
Thank you for the wonderful rating. We are thrilled to know that you enjoyed Oceana Santa Monica and look forward to seeing you again in the near future.-Team Oceana
10/10 (非常に良い)
darren
2023 年 11 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Absolutely love this place.
darren
2023 年 11 月に 1 泊滞在
Team Oceanaからの返信 (投稿日 : 2023 年 11 月 24 日)
Hello Mr. Kim,Thank you so much for the wonderful words regarding your stay at Oceana. We have shared your feedback with our team and looking forward to welcoming you back in the future!Please reach out to any of our team members in case of any inquiries. Kind regards-Team Oceana
10/10 (非常に良い)
Ricky
家族旅行
2023 年 11 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ricky
2023 年 11 月に 2 泊滞在
Team Oceanaからの返信 (投稿日 : 2023 年 11 月 16 日)
Hello and thank you for providing such awesome reviews for our team.They have been shared with the team and we look forward to welcoming you again.Please feel free to reach out to us in the meantime for any future reservation or assistance.Team Oceana
10/10 (非常に良い)
Cathy
2023 年 11 月 3 日
Cathy
2023 年 10 月に 4 泊滞在
Team Oceanaからの返信 (投稿日 : 2023 年 11 月 16 日)
Hello and thank you for providing such awesome reviews for our team.They have been shared with the team and we look forward to welcoming you again.Please feel free to reach out to us in the meantime for any future reservation or assistance.Team Oceana
10/10 (非常に良い)
Kan
2023 年 10 月 3 日
Kan
2023 年 10 月に 1 泊滞在
Siamak Nassirpourからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Kan,Thank you for staying at Oceana and for your favorable review. We hope to see you when your travel plans bring you back to the Santa Monica area.
10/10 (非常に良い)
Donald
出張
2023 年 9 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great, but take care selecting room type.
Great hotel with large suites. Only drawback is poor descriptions of suite types. We would have liked a room with a view, but were at the back of the hotel and the small balcony was facing the apartment building behind. Its a converted apartment building with room access from an open courtyard with central pool. As all rooms are slightly different, they don't all have desks, so I ended up working on laptop balanced on a pile of books because no rooms with desks available. Annoying for a business trip. Operated by Hilton, which I didn't notice mentioned on hotels dot com site. The two queen bed rooms are apparently very small compared to all others.
Donald
2023 年 9 月に 3 泊滞在
Cherylin Bainesからの返信 (投稿日 : 2023 年 9 月 25 日)
Good evening, thank so you so much for providing feedback towards our property. We love to hear reviews like this so that we may better improve every guest's exercise. Thank you so much for staying here at the Oceana and we hope that we may welcome you again soon.
10/10 (非常に良い)
David
家族旅行
2023 年 9 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was excellent. Property condition was good.
David
2023 年 9 月に 4 泊滞在
Cherylin Bainesからの返信 (投稿日 : 2023 年 9 月 24 日)
Thank you so much for your kind words towards the Oceana. We strive to make every stay special and we are glad we have been able to do so. We hope to see you again soon.
10/10 (非常に良い)
Brian
2023 年 9 月 10 日
Brian
2023 年 9 月に 1 泊滞在
Cherylin Bainesからの返信 (投稿日 : 2023 年 9 月 12 日)
Good afternoon, we are so very appreciative of the wonderful feedback you have given us. It was our pleasure to assist you and we hope to welcome you back again soon.
10/10 (非常に良い)
David
カップルで旅行
2023 年 9 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
One of the best hotels in Los Angeles, this place feels like home
We would come back again, i LOVE this place. I enjoyed every second of it.
David
2023 年 9 月に 1 泊滞在
Cherylin Bainesからの返信 (投稿日 : 2023 年 9 月 5 日)
Good evening, thank you so much for your kind words towards to Oceana. We strive to make our guest feel comfortable and welcome and we are glad we were able to provide that for you. It was our pleasure to welcome you and we hope to see you again in the future.
10/10 (非常に良い)
marllyn、revere
家族旅行
2023 年 9 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful, clean, and excellent customer service.
marllyn
2023 年 8 月に 1 泊滞在
Cherylin Bainesからの返信 (投稿日 : 2023 年 9 月 2 日)
Good evening, thank you so much for your kind words towards the Oceana. We were very happy to accommodate you throughout your stay and we hope to welcome you again soon.
10/10 (非常に良い)
Brandon
2023 年 8 月 22 日
Brandon
2023 年 7 月に 1 泊滞在
Cherylin Bainesからの返信 (投稿日 : 2023 年 9 月 12 日)
Good afternoon, we are so very appreciative of the wonderful feedback you have given us. It was our pleasure to assist you and we hope to welcome you back again soon.
10/10 (非常に良い)
Miles
出張
2023 年 8 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love my stay hwre
Miles
2023 年 8 月に 5 泊滞在
Cherylin Bainesからの返信 (投稿日 : 2023 年 8 月 24 日)
Good evening, thank you so much for your review. We are very happy to hear that you enjoyed your stay, and we hope to welcome you again soon.
10/10 (非常に良い)
jo
グループ旅行
2023 年 7 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
jo
2023 年 7 月に 1 泊滞在
Cherylin Bainesからの返信 (投稿日 : 2023 年 7 月 19 日)
Good evening, thank you so much for your wonderful review. We always love to see that our staff has done such a wonderful job. Please also share your reviews through Trip advisor as it would mean so much to us.
2/10 (非常に不満)
Anne-Marie
2023 年 6 月 1 日
気になった点 : スタッフとサービス
Anne-Marie
2023 年 3 月に 1 泊滞在
Cherylin Bainesからの返信 (投稿日 : 2023 年 6 月 4 日)
Good evening, we are sorry to hear our property was not up to your standards. We would love to speak with you more on your experience here at the Oceana. Please let us know the best way to reach out to you.
10/10 (非常に良い)
Clifford
2023 年 1 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clifford
2023 年 1 月に 3 泊滞在
-Cherylin Bainesからの返信 (投稿日 : 2023 年 1 月 30 日)
Good afternoon, thank you so much for your wonderful review. We appreciate your stay with us. We hope to see you again in the future.
2/10 (非常に不満)
Robinson
2023 年 1 月 1 日
Robinson
2022 年 12 月に 1 泊滞在
2/10 (非常に不満)
FAITH
家族旅行
2022 年 12 月 12 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
FAITH
2022 年 12 月に 1 泊滞在
Susanaからの返信 (投稿日 : 2022 年 12 月 17 日)
Dear Ms. Ojo, thank you for your feedback and I apologize the room was not what you expected. Please note that all of our rooms are unique and beautiful in their layout and decor. If you have a specific type of room you were looking for we would be happy to speak with you to ensure the best accommodation for your family. Please feel free to contact us for any questions.
4/10 (不満)
Marie
家族旅行
2022 年 9 月 22 日
良かった点 : 清潔度
気になった点 : スタッフとサービス
This hotel is not worth the price! It was very disappointing. My room was spacious and clean but had a strange setup with a tv fixed to a wall facing the beds— which is fine but the bed frame obstructs the view of the TV. Pool service didn’t really exist . It took forever to get a drink or menu . The restaurant is empty but the service was awful— I kept getting comped for meals / drinks because of service but i would have rather paid for an enjoyable meal/service. Food- ok. $32 for a glass of white wine from a screw top bottle. The staff likes to mention a terrace bar that opens at 6pm. There is no bar or service but a small area with some seats-
no staff ever showed up at the “terrace bar” after waiting for 20 mins -
So we left. The front desk didn’t have much knowledge on tours and offered me a pamphlet on a wine tour that was awful. For my final bill, i was charged for meals I never ate. I went to the front desk and the worker seemed annoyed to have to deal with it. She wanted to handle it without me there. When I told her I’ll wait . She refunded my credit card for an incorrect amount. When I told her it was still wrong , she again was annoyed. Finally she corrected it after trying to convince me that she would do it later. I stayed until she fixed it and then she was annoyed to print me out a copy. I paid $1000 /night for a hotel that was at best comparable to a Westin/ Hilton which is fine if it was at those prices. I would not recommend this hotel.
Marie
2022 年 9 月に 6 泊滞在
Toryからの返信 (投稿日 : 2022 年 10 月 2 日)
Dear Mrs. Monteleone,We are sorry to hear that you did not enjoy your time at Oceana, LXR. We strive to provide a luxurious and relaxing stay, and we sincerely apologize that we fell short during your stay with us. We hope you might give us a second chance in the future. Wishing you the best.
10/10 (非常に良い)
Richard、San Francisco
小さなお子様連れの家族旅行
2022 年 7 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Well designed rooms, comfortable beds by the pool. Friendly staff. Great location on Ocean Ave. Ice cold ac.
Richard
2022 年 7 月に 4 泊滞在
Toryからの返信 (投稿日 : 2022 年 7 月 29 日)
Thank you so much for taking the time to review your stay. We sincerely appreciate the kind words and look forward to welcoming you back in the future!
Best Wishes,'
Tory
Director of Front Office
10/10 (非常に良い)
Donald
カップルで旅行
2022 年 6 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful boutique property. Who ever does the hiring does an in readable job bc they are all so friendly and helpful….5 star experience.
Donald
2022 年 6 月に 7 泊滞在
Toryからの返信 (投稿日 : 2022 年 6 月 27 日)
Thank you so much for your wonderful feedback! We truly appreciate the kind words. We are delighted to hear you enjoyed your stay and hope to welcome you back in the near future.
-Tory
Director of Front Office
10/10 (非常に良い)
Katie
2022 年 6 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Oceana Oasis
The Oceana is an oasis within the LA oasis that is Santa Monica. It is a retreat just far enough the hustle and bustle of downtown that you can escape or join in at will. Second time back and only more to come.
Katie
2022 年 6 月に 2 泊滞在
Toryからの返信 (投稿日 : 2022 年 6 月 20 日)
Thank you so much for your wonderful review. We appreciate the kind words and look forward to welcoming you back in the future!
All the best,
Tory