Management, cleaning crew and handyman was very friendly and helpful. Room was very clean and stocked with towels and toilet paper.
Elizabeth
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Anthony
出張
2024 年 5 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property. No late public transportation running. Some of the staff wasn't very friendly.
Anthony
2024 年 5 月に 2 泊滞在
10/10 (非常に良い)
Irene
2024 年 5 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Irene
2024 年 5 月に 1 泊滞在
6/10 (普通)
Kat
ペット同伴の旅行, カップルで旅行
2024 年 5 月 27 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was decent.
Kat
2024 年 2 月に 2 泊滞在
2/10 (非常に不満)
Kat
ペット同伴の旅行, カップルで旅行
2024 年 5 月 27 日
気になった点 : スタッフとサービス、施設のコンディションと設備
Roaches, dirty floors, stained bed sheets. There is a employee that has a big head. Due to roaches I had asthma attacks and that night was not refunded as told.
Kat
2/10 (非常に不満)
Janine
ペット同伴の旅行, グループ旅行
2024 年 5 月 24 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Management let me stay many days paid and took payment and then suddenly I pay online and they will not allow me to check in with no reason no refund no cause I did nothing and they cannot answer as to why and they want to keep my payment and I never was able to stay in the room. This is fraudulent. This is unprofessional and they don’t care. The manager Christina at the Rosemead location, lied, gave me the runaround and then ignored and refused to return my money for something that was never explained and never just no cause no reason no rhyme and try blaming it on Expedia and Expedia kept passing it back to her I went back-and-forth and never got my refund then in the end why the Lupe in the office lied and said that I was a no-show For my booking which is an out and out lie and they are keeping my money so they think because I won’t leave this alone. They are going to return my money no matter what that is just Shiesty.