外観

モーテル 6 サウス エル モンテ カリフォルニア - ロサンゼルスの口コミ

2 out of 5

口コミ

6.8
評価 10 - 677 件の口コミ中 192 件が非常に良い" "
評価 8 - 677 件の口コミ中 158 件が良い" "
評価 6 - 677 件の口コミ中 124 件が普通" "
評価 4 - 677 件の口コミ中 84 件が不満" "
評価 2 - 677 件の口コミ中 119 件が非常に不満" "

7.0/10

清潔度

7.4/10

スタッフとサービス

6.8/10

設備とサービス

6.6/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

8/10 (良い)

NAOYA

2022 年 6 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2022 年 6 月 7 日)
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

2/10 (非常に不満)

日本人、東京

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
シャワーひどすぎ。全然出てこない。水がが駄々洩れ。 コインランドリーは壊れてるし。冷蔵庫がないのはとても困った。 スタッフの気遣いはありがたいと思ったが、メキシコ人のスタッフが多くスペイン語で言ってるか分からないので終始ジェスチャーが必要だった。ダウンタウンまでは約1時間半。バス停は徒歩2分。時間がかかる 近くには100円ショップがあり、買い物はしやすい。変圧器がなくても一応コンセントを利用できる。 旅行にはおすすめできない
2019 年 9 月に 7 泊滞在

8/10 (良い)

宿泊されたお客様

2018 年 7 月に 1 泊滞在

2/10 (非常に不満)

Jairo

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No seguridad
2024 年 5 月に 1 泊滞在

4/10 (不満)

jahaziel

気になった点 : 清潔度、スタッフとサービス
Lady at front desk is acting rude do t knkw the name, rest ok
2024 年 5 月に 1 泊滞在

6/10 (普通)

Stephen R

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property is at a busy intersection. Saturday night there were constant police sirens for several hours dealing with whatever was going on in the neighborhood and traffic.
2024 年 5 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Stephen, we apologize for the distress caused by the external noise disturbances during your stay. We have informed our management about the multiple noise troubles from the streets and how it hindered your guest experience at our motel. We will assess these issues critically and do what's necessary to resolve them without further delay. Other than this, we sincerely hope you experienced a comfortable stay and enjoyed the quality of our services. We hope you choose to stay here again on your next journey to El Monte.Best Regards,Customer Care Team

6/10 (普通)

ERIKA

カップルで旅行
気になった点 : 清潔度
Hair all over the shower and on the bed linens
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Erika, thank you for taking the time to rate your recent stay at our motel. We are sorry that the filthy and unkept state of the shower and bed linens marred your time with us. Please know that we will be looking into this and making improvements. We appreciate your feedback, hope to resolve this issue as soon as possible, and look forward to welcoming you back to Motel 6 El Monte.Best Regards,Customer Care Team

6/10 (普通)

Rafael Avelar

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

April

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 7 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 (非常に不満)

esther

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Terrible
2024 年 4 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Esther, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Best Regards,Customer Care Team

10/10 (非常に良い)

yujie

2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Yujie, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Motel 6 guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team

10/10 (非常に良い)

Moises

良かった点 : 清潔度
Good customer service the room was clean
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Moises, we are thankful for giving our hotel a splendid rating for our courteous services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Customer Care Team

10/10 (非常に良い)

honglan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 (普通)

Gabby

気になった点 : 清潔度、スタッフとサービス
2024 年 4 月に 3 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 12 日)
Hi Gabby, we are excited to know that you found our stay quite satisfactory. Thank you for rating our services, but we understand our cleanliness and staff performance were not entirely up to the mark. We'll try our best to make up for it on your next visit if you could inform us about what aspect let you down this time at Motel 6 El Monte. We hope to have you join us again so that we can give you a complete guest experience!Best Regards,Customer Care Team

10/10 (非常に良い)

Victor

2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Victor, we thank you for honestly rating our motel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Motel 6 guest experience on your next visit to El Monte.Best Regards,Customer Care Team

10/10 (非常に良い)

Helen

良かった点 : スタッフとサービス
2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Helen, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Motel 6 guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team

2/10 (非常に不満)

Rick

気になった点 : 清潔度、施設のコンディションと設備
Recently stayed at this hotel and did not have the best experience. I know you get what you pay for but even when we’ve stayed at similar places we have not had these issues. 1) the restroom was clogged up and when we notified the front desk they gave us a plunger to use to clear the clog and to return plunger to office after using. Bathroom was still clogged afterwards. 2) pillows were solid and hurt the neck 3) bed was very uncomfortable and felt like you were sleeping on outdoor chase lounge
2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Rick, we apologize for the issues you encountered during your recent stay. It is disappointing to hear that we failed to meet your expectations in terms of room maintenance and comfort. Please accept our sincere apologies for the inconvenience caused by the clogged restroom, uncomfortable pillows, and bed. Your feedback has been shared with our housekeeping and maintenance teams to address these concerns promptly and prevent similar issues from reoccurring. Thank you for sharing feedback about your stay and helping us identify what can be done better. While it is disappointing that the overall hotel experience could not match your expectations, we hope to host you again with all our services working in your favor. Best Regards,Customer Care Team

8/10 (良い)

Epifaneo、North Las Vegas

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
In general everything is good, the only bad thing is the check-in time which is at 3 in the afternoon and we arrive and the room is still not available
2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Epifaneo, we apologize for any inconvenience caused by the delay in check-in during your recent stay. Your feedback is important to us, and we will review our check-in procedures to ensure that such delays are minimized in the future. We appreciate your understanding and hope that despite this issue, you were able to enjoy the rest of your stay with us. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more seamless stay in the future.Best Regards,Customer Care Team

10/10 (非常に良い)

Thanh

良かった点 : 清潔度
2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Thanh, we are happy to have hosted you and served you well at Motel 6 El Monte. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our motel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards,Customer Care Team

8/10 (良い)

Shanet

2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 (非常に良い)

Alec

2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 23 日)
Hey Alec, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our motel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Motel 6 El Monte!Best Regards,Customer Care Team

10/10 (非常に良い)

Alec

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
everything
2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Alec, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Customer Care Team

8/10 (良い)

Dario

2024 年 2 月に 3 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 (良い)

Deseret

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nicer, modern, clean. Very straight forward, helpful kind staff
2023 年 12 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Deseret, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our motel. We strive to achieve maximum guest satisfaction at Motel 6 El Monte, and your review reassures us of the cleanliness and comfort of our accommodation facilities as well as the quality of our courteous staff services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Customer Care Team

2/10 (非常に不満)

Martin

気になった点 : スタッフとサービス、施設のコンディションと設備
Shower head broken, water splash all direction but downward. Front desk said should tell them before taking the shower. I was already in shower, that’s how I find out the situation. Good that only stay one night on a trip.
2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Martin, we apologize for the inconvenience you experienced with the shower during your stay. Providing functional amenities is important to us, and we are sorry for the discomfort caused. Your feedback regarding the broken showerhead will be shared with our maintenance team for immediate resolution. We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Best Regards,Customer Care Team

8/10 (良い)

Natalie

2024 年 1 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 (非常に良い)

Dusk

2024 年 1 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 (良い)

Rebeca

2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Rebeca, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at Motel 6 El Monte. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards,Customer Care Team

10/10 (非常に良い)

Zaida

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Zaida, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at Motel 6 El Monte. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards,Customer Care Team

4/10 (不満)

Keenin

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Dirty blankets and towels and cigarette burns
Non smoking room had cigarette burns on the comforter. Also had stains on the comforter and the towels. Room is really small with no basic things like an iron. Not worth the price we paid.
2024 年 1 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 9 日)
Dear Keenin, we sincerely apologize for the disappointment you encountered during your stay with us. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we did not meet this standard during your visit. Your feedback regarding the condition of the room, including the cigarette burns and stains, is concerning and will be addressed immediately with our housekeeping team. Additionally, we apologize for any inconvenience caused by the absence of basic amenities. Thank you for sharing feedback about your stay and helping us identify what can be done better. While it is disappointing that the overall hotel experience could not match your expectations, we hope to host you again with all our services working in your favor. Best Regards,Customer Care Team

8/10 (良い)

Marlene

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Marlene, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble motel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Motel 6 El Monte on your next visit!Best Regards,Customer Care Team

10/10 (非常に良い)

Maria

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
2024 年 1 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Maria, thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay. Our team strives to provide the best possible service, and we're glad to know that it contributed to your overall satisfaction. If you have any additional comments or suggestions, please feel free to share them with us. We appreciate your choosing us for your accommodation needs and look forward to welcoming you back in the future.Best Regards,Customer Care Team

8/10 (良い)

YASMIN

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Me dieron la habitación 118 y huele horrible a orines es súper pequeña el olor es insoportable
2024 年 1 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Yasmin, we sincerely apologize for the unpleasant experience you had in room 118. Your feedback is deeply concerning, and we want to assure you that this does not meet our usual standards of cleanliness. We have immediately alerted our housekeeping team to investigate and rectify the issue promptly. We understand the importance of a comfortable and odor-free environment for our guests, and we're committed to taking corrective measures to prevent such occurrences in the future. If there's anything specific you would like to share or if you have further concerns, please don't hesitate to reach out to our front desk. We appreciate your understanding and hope to have the opportunity to regain your trust on a future visit.Best Regards,Customer Care Team

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Water was off staff was rude
2024 年 1 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Guest, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the water outage and rude customer service that badly affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. We feel let down that you did not find our performance and services adequate for the price you paid. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make amends. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards,Customer Care Team

10/10 (非常に良い)

Georgina

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I really like it . We always go to this hotel cuz is close to everything
2024 年 1 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Georgina, we are thankful for giving our hotel a splendid rating for our property's convenient location. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Customer Care Team

8/10 (良い)

Juan

良かった点 : 設備とサービス
Very good service
2024 年 1 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Juan, we are happy to have served you well at Motel 6 El Monte. Customer service is of utmost importance to us, and we thrive on providing our best to our guests. We are thrilled that you had a relaxing time at our hotel, and we are just as excited to improve our services to deliver you a satisfying guest experience. We continually try to upgrade the quality of our accommodation, and we would gladly appreciate more feedback on your stay. We shall be delighted to host you on all your visits to El Monte, with our facilities running at their best.Best Regards,Customer Care Team

10/10 (非常に良い)

Alec

2024 年 1 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 (不満)

yen

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 (非常に良い)

Robin

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Check in girl was very attentive and polite. She was helpful in finding places in the area.
2023 年 12 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 1 月 3 日)
Hi Robin, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our attentive, courteous, and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Motel 6 El Monte with the finest of our amenities and resources!Best Regards,Customer Care Team

10/10 (非常に良い)

Alec

2023 年 12 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 (不満)

Yen

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Yen, thank you for reaching out to us. We regret the extreme inconvenience caused to you and are quite saddened to learn you had such a negative experience. Please let us know about any improvements we can introduce to enhance the overall guest experience at our establishment. We’re already working on a few areas and would love your perspective on the same. On that note, we apologize for letting you down and request you give us another chance to rectify our errors and earn your trust!Best Regards,Customer Care Team

8/10 (良い)

Guillermo

気になった点 : 施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2023 年 12 月 30 日)
Dear Guillermo, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Motel 6 El Monte. Our responsibility is to ensure that you have the best time during your vacation. While we have noted your dislike for our property conditions & facilities, we hope there were no other lapses during your stay. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards,Customer Care Team

10/10 (非常に良い)

Robert

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2023 年 12 月 19 日)
Hey Robert, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our motel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Motel 6 El Monte!Best Regards,Customer Care Team

6/10 (普通)

Jesus

家族旅行
気になった点 : 清潔度、スタッフとサービス
2023 年 12 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2023 年 12 月 16 日)
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 (良い)

Willie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2023 年 12 月 14 日)
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 (非常に良い)

Valerie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff is very kind and helpful, they have a laundry room and snack or vending machines 😉 😜
2023 年 11 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2023 年 11 月 3 日)
Dear Valerie, we are happy to have hosted and served you exceptionally well at Motel 6 El Monte. Thank you for your kind words about our convenient facilities and helpful services. It is delightful to learn that our kind customer service, laundry room, and vending machines upgraded the comfort of our accommodations. We shall be thrilled to accommodate you on all your visits to El Monte, with our facilities running at their best.Best Regards,Customer Care Team

10/10 (非常に良い)

Alexander

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2023 年 11 月 7 日)
Hey Alexander, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our motel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Motel 6 El Monte!Best Regards,Customer Care Team

10/10 (非常に良い)

McKinley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear McKinley, we are happy to have hosted you and served you well at Motel 6 El Monte. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our motel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards,Customer Care Team

10/10 (非常に良い)

Alexander

Good
2023 年 10 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Alexander, many thanks for your glowing review of our hotel. At Motel 6 El Monte, we take great pleasure in making our guests comfortable from the get-go. We are super excited to hear your beautiful praises of our hospitality. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to El Monte!Best Regards,Customer Care Team

10/10 (非常に良い)

McKinley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 4 泊滞在
Customer Care Teamからの返信 (投稿日 : 2023 年 10 月 6 日)
Dear McKinley, we are thankful for giving our motel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Customer Care Team