屋外プール

ミカド ホテルの口コミ

3 out of 5
ミカド ホテル
12600 Riverside Dr, Valley Village, Valley Village, CA

口コミ

7.4

良い

評価 10 - 1006 件の口コミ中 340 件が非常に良い" "
評価 8 - 1006 件の口コミ中 264 件が良い" "
評価 6 - 1006 件の口コミ中 181 件が普通" "
評価 4 - 1006 件の口コミ中 108 件が不満" "
評価 2 - 1006 件の口コミ中 113 件が非常に不満" "

7.4/10

清潔度

8.2/10

スタッフとサービス

7.0/10

設備とサービス

6.8/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

4/10 (不満)

Madoka

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
ドアの鍵が何回も壊れてあかない
2024 年 3 月に 3 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Madoka, thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you experienced with the door lock during your stay. Your feedback is crucial in helping us handle and resolve issues promptly. Our maintenance team will investigate the matter immediately to ensure the lock is functioning correctly. We understand the importance of a secure and hassle-free experience for our guests and will take the necessary steps to prevent a recurrence. If you have any further concerns or if there is anything else we can do to enhance your stay, please do not hesitate to contact us. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Best Regards,Mikado Hotel Guest Experience Team

4/10 (不満)

Madoka

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 3 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 (非常に良い)

Momomi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
初めての海外で不安でしたが、街中で居心地がよかったです。スーパーも歩いて行ける距離にいくつかあります。
2022 年 9 月に 3 泊滞在

10/10 (非常に良い)

Daisuke

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
滞在するには最高のホテル
2021 年 6 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2021 年 7 月 6 日)
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : スタッフとサービス
シャワーを浴びるとトイレがびしょびしょになってしまいました。 スタッフの方はとても親切にしてくださいました!
2020 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2020 年 2 月 10 日)
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Best Regards, Customer Care Team

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフの対応が 温かくすばらしく気持ちのよいものだった
2019 年 10 月に 5 泊滞在
Customer Care Teamからの返信 (投稿日 : 2019 年 11 月 21 日)
Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!

2/10 (非常に不満)

Krystle

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It looked nothing like the pictures and has not been kept up. Everything is dingy and dirty. The rug in my room was gross and had stains all on the border as well as throughout. The sink cabinet was cracked and broken and there were stains on the curtains. It also smelled bad. The back area where my room was was not monitored like they said it would be and right behind where you park was a fence that was again old and not actual for safety. There were people on the other side of it in the woods which was creepy. When all of these issues were brought to the attention of the desk clerk, she did not care and could not give me a refund even though I was not staying.
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Krystle, we're deeply sorry to hear about the disappointing experience you had during your stay. Your feedback regarding the cleanliness, maintenance issues, and lack of security is concerning and does not meet the standards we strive to uphold. We apologize for any inconvenience or discomfort caused by the condition of your room and the surrounding area. Ensuring a safe and comfortable environment for our guests is our top priority, and we regret falling short of your expectations in this regard. We take your feedback seriously and will handle these issues promptly with our team to prevent similar occurrences in the future. Regarding your interaction with our desk clerk, we apologize for any lack of empathy or assistance provided. We'll ensure that appropriate measures are taken to improve our customer service standards. If there's anything else we can do to handle your concerns or if you'd like to discuss your experience further, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Best Regards,Mikado Hotel Guest Experience Team

10/10 (非常に良い)

Olesia、Mountain View

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, neat, and quiet.
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Olesia, we're delighted to hear that you found your stay with us clean, neat, and quiet! Providing a peaceful and comfortable environment for our guests is a top priority, and we're glad that we could meet your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback!Best Regards,Mikado Hotel Guest Experience Team

10/10 (非常に良い)

Brandon

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was nice room wasnt dirty no bed bugs i'd come back in the future
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Brandon, we're glad to hear that you had a positive experience during your stay with us! Providing a clean and comfortable environment for our guests is a top priority, and we're delighted that you found our staff accommodating and the room satisfactory. Your feedback is important to us, and we're grateful for your kind words. We look forward to welcoming you back in the future and providing you with another pleasant stay. If there's anything specific you'd like us to improve or if you have any further feedback, please don't hesitate to let us know. We appreciate your support and hope to see you again soon!Best Regards,Mikado Hotel Guest Experience Team

8/10 (良い)

DiAnte

家族旅行
良かった点 : 清潔度、スタッフとサービス
Very quiet hotel and neighborhood
2024 年 5 月に 3 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear DiAnte, we're delighted to hear that you appreciated the peaceful atmosphere of our hotel and the surrounding neighborhood. Providing a serene environment for our guests is one of our top priorities, and we're glad that you were able to enjoy a restful stay with us. Should you find yourself in the area again, we'd be honored to welcome you back for another peaceful experience. Thank you for choosing to stay with us!Best Regards,Mikado Hotel Guest Experience Team

8/10 (良い)

Steven

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Walls in the room were dirty. If you are looking to save dollars, then you can consider this hotel. If you have a few more dollars, stay at a quieter & cleaner hotel.
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Steven, thank you for sharing your experience with us. We're disappointed to hear that the cleanliness of the walls did not meet your expectations during your stay. Maintaining a clean and comfortable environment for our guests is a priority, and we apologize for any inconvenience this may have caused. Your feedback is valuable to us, and we'll handle this issue promptly to ensure it's resolved for future guests. We understand the importance of a peaceful and clean stay, and we apologize for any shortcomings in this regard. We appreciate your feedback and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Best Regards,Mikado Hotel Guest Experience Team

8/10 (良い)

Sophia、Bethesda

良かった点 : 清潔度、スタッフとサービス、設備とサービス
I stayed at the hotel for one week. The staff could not have been more accommodating—even finding me a room for a last night at a discount. The rooms are very large, and the bed was comfortable. The carpet and furnishings are older and a bit sad. But there is a fridge and microwave in the room and free coffee and snacks in the lobby. I would stay here again as the price was right.
2024 年 4 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Sophia, we're delighted to hear that you had a positive experience during your week-long stay with us! Providing accommodating service and ensuring our guests' comfort is our top priority, and we're thrilled that our staff went above and beyond to make your stay enjoyable, even finding you a discounted room for an extra night. It's wonderful to know that you found our rooms spacious and the bed comfortable, and we appreciate your understanding regarding the condition of the carpet and furnishings. We're pleased that you found value in the amenities provided, including the fridge, microwave, and complimentary coffee and snacks in the lobby. Your satisfaction means the world to us, and we're grateful for your feedback. We look forward to welcoming you back on your next visit, and we'll strive to make your stay even more enjoyable!Best Regards,Mikado Hotel Guest Experience Team

4/10 (不満)

Victoria

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Victoria, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Mikado Hotel Guest Experience Team

8/10 (良い)

Elia、Valley Village

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Property has potential but the rooms are lacking. We saw a cockroach in our room. Upkeep in the rooms need work.
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Elia, thank you for choosing Mikado Hotel and for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, including the presence of a cockroach and the condition of your room. Please know that cleanliness and guest comfort are top priorities for us, and we take reports of pests very seriously. Rest assured, we are handling this matter with our pest control team to ensure it is resolved promptly. Additionally, we understand the importance of maintaining our rooms to a high standard, and we will be conducting a thorough inspection and any necessary maintenance to handle the upkeep concerns you've raised. We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Best Regards,Mikado Hotel Guest Experience Team

10/10 (非常に良い)

Domingo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Domingo, we appreciate the awesome rating that you provided. We are delighted to know that your stay with us was good and it's great to be on the receiving end of such a wonderful rating we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Mikado Hotel Guest Experience Team

4/10 (不満)

Luiz、Orem

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
I picked this hotel wishing to explore the city then use the hot tube to relax at night just to find out the hot tube closes at 8pm, something unheard of. I have never seen a hotel close the hot tube this early, literally when guests are back and want to relax. Mikado is not a bad hotel, but this alone is enough to make never come back.
2024 年 5 月に 4 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Luiz, we appreciate you choosing Mikado Hotel for your stay and taking the time to share your feedback with us. However, we apologize for any inconvenience caused by the early closure of the hot tub. We understand the importance of relaxation amenities, especially after a day of exploring the city, and we regret if our operating hours did not meet your expectations. Your feedback is important to us, and we'll review our policies to see if adjustments can be made to better accommodate our guests' needs. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards,Mikado Hotel Guest Experience Team

10/10 (非常に良い)

Sophanie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We enjoyed the quaint little hotel and it fit our budget.
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Sophanie, we're delighted to hear that you enjoyed your stay at our quaint little hotel and that it suited your budget! Providing a comfortable and affordable experience for our guests is important to us, and we're pleased that we met your expectations. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future!Best Regards,Mikado Hotel Guest Experience Team

8/10 (良い)

Martin

家族旅行
良かった点 : 清潔度、スタッフとサービス
Deje 100 dólares por día que piden y aún no me los reembolsan en total son 200 porque estuve hospedado 2 días
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Martin, we sincerely apologize for any inconvenience caused by the delay in reimbursing your deposit. Rest assured, we take these matters seriously, and we will investigate the issue promptly to ensure that you receive your refund as soon as possible. Please provide us with your booking details, and we will prioritize resolving this matter for you. Thank you for bringing this to our attention, and we appreciate your patience and understanding.Best Regards,Mikado Hotel Guest Experience Team

8/10 (良い)

Martin

Not speak Inglés !!
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Martin, thank you for your valuable feedback. While we are delighted to know that you had a great time during your stay with us, we feel sorry if you faced any issues due to the language barrier. In the future, please don't hesitate to let us know if you require assistance or if there's anything we can do to improve your experience, including providing translation services. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything else we can do to assist you, please feel free to reach out.Best Regards,Mikado Hotel Guest Experience Team

8/10 (良い)

Bohdan

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 10 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 (普通)

Flor Edith

気になった点 : 清潔度、施設のコンディションと設備
Las instalaciones se ven descuidadas, la alfombra de la habitación estaba levantada, las camas rechinan mucho y se sienten los resortes, el lavamanos se veía manchado de suciedad
2024 年 4 月に 3 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Flor, we're deeply sorry to hear about your disappointing experience during your recent stay. Maintaining a clean and comfortable environment is a top priority for us, and it's disheartening to learn that we fell short of your expectations. Please accept our sincere apologies for the issues you encountered with the neglected facilities, squeaky beds, and stained sink. Rest assured, we take your feedback seriously and will handle these concerns immediately to ensure they are resolved promptly. Your comfort and satisfaction are important to us, and we're committed to providing you with a superior experience during your next visit. If there's anything else we can do to make amends or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Best Regards,Mikado Hotel Guest Experience Team

10/10 (非常に良い)

Fabio

2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 (非常に良い)

Domingo

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good times
2024 年 4 月に 1 泊滞在
Mikado Hotelからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Guest,Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We are looking forward to seeing you again soon. Kind Regards,Mikado Hotel

10/10 (非常に良い)

Olesia、Mountain View

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quiet, clean and neat.
2024 年 4 月に 1 泊滞在
Mikado Hotelからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Guest,Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We are looking forward to seeing you again soon.Kind Regards,Mikado Hotel

10/10 (非常に良い)

George

2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear George, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Best Regards,Mikado Hotel Guest Experience Team

10/10 (非常に良い)

Vulcano

良かった点 : 設備とサービス
Nice hotel
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear guest, thank you for your kind words! We're delighted that you enjoyed your stay with us. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back in the future! Best Regards,Mikado Hotel Guest Experience Team

10/10 (非常に良い)

Vulcano

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice very well place
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear guest, we're glad to hear that you found our location convenient and enjoyable! Providing a pleasant and convenient experience for our guests is important to us, and we're pleased that we met your expectations. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope to welcome you back again soon!Best Regards,Mikado Hotel Guest Experience Team

2/10 (非常に不満)

Ms. Lynnita

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very dirty sheets abs carpet and pet hairs
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Ms. Lynnita, we're truly sorry to hear about the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is essential to us, and we apologize for falling short of your expectations in this regard. We take your feedback seriously, and we'll share these concerns with our housekeeping team to ensure that our standards are consistently met. Additionally, we apologize if our staff and amenities did not meet your expectations. Your satisfaction is important to us, and we'll work diligently to improve in these areas. If there's anything else we can do to handle your concerns or make amends, please don't hesitate to reach out to us directly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Best Regards,Mikado Hotel Guest Experience Team

10/10 (非常に良い)

Danny

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy bien
2024 年 1 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Danny, we're delighted to hear that you had a very good experience! Providing a positive and enjoyable stay for our guests is our top priority, and we're thrilled that we could meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic experience in the future!Best Regards,Mikado Hotel Guest Experience Team

8/10 (良い)

Ray

出張
良かった点 : 清潔度、スタッフとサービス
Loved the tiki bar next door.
2024 年 4 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Ray, we're thrilled to hear that you enjoyed the tiki bar next door! Providing nearby attractions and amenities for our guests to enjoy is important to us, and we're delighted that you had a great experience there. Thank you for sharing your feedback, and we hope to welcome you back for another enjoyable stay in the future!Best Regards,Mikado Hotel Guest Experience Team

10/10 (非常に良い)

Jeremy

It was ok
2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Jeremy, thank you so much for the positive rating. We hope you had an amazing experience and enjoyed every moment during your stay with us. We look forward to your next visit already. Best Regards,Mikado Hotel Guest Experience Team

8/10 (良い)

Lisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Love the 50’s decor and outdoor patios per room.
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Lisa, thank you for sharing your experience! We're delighted to hear that you enjoyed our 50s decor and outdoor patios. Creating a unique and comfortable atmosphere for our guests is important to us, and we're glad that you appreciated the retro vibe. We hope to welcome you back for another great stay in the future!Best Regards,Mikado Hotel Guest Experience Team

6/10 (普通)

Stephen

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Needs a refresh. Everything seems old and dated.
2024 年 4 月に 3 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Stephen, we appreciate you taking the time to provide feedback on your recent stay. We're sorry to hear that you found our property to be outdated and not up to your standards. We take cleanliness and the overall condition of our facilities very seriously, and we apologize if we fell short in these areas during your visit. Your comments will be shared with our team so that we can handle any areas of concern and make improvements where needed. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Best Regards,Mikado Hotel Guest Experience Team

4/10 (不満)

Dana

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This is an OLD property, and the interiors show it. It smelled mildewy and housekeeping is not detailed.
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Dana, we're sorry to hear that your experience at our property didn't meet your expectations. We apologize for any inconvenience caused by the condition of the interiors and any issues with cleanliness. Rest assured, we take feedback seriously and will share these concerns with our housekeeping team to ensure that our standards are consistently met. We appreciate your feedback as it helps us improve our services for future guests. If you'd like to discuss your experience further or if there's anything specific we can do to make it right, please don't hesitate to reach out to our management team. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Best Regards,Mikado Hotel Guest Experience Team

10/10 (非常に良い)

Lisa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was great. Very clean older establishment. Had an excellent stay
2024 年 4 月に 4 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Lisa, we're thrilled to hear that you had an excellent stay with us! Providing exceptional service and maintaining a clean and comfortable environment for our guests are top priorities for us. We're delighted that our staff met your expectations and that you found our establishment to be well-maintained despite its age. Your satisfaction is our utmost reward, and we're grateful for your positive feedback. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future!Best Regards,Mikado Hotel Guest Experience Team

8/10 (良い)

Wilbert

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Was greeted by someone in the front desk to make my check in easy. And explained everything
2024 年 4 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Wilbert, we're delighted to hear that your check-in experience was smooth and pleasant! Providing a warm and efficient welcome to our guests is a top priority for us, and we're thrilled that our front desk staff made sure to greet you warmly and explain everything you need to know. Your comfort and satisfaction are important to us, and we appreciate your positive feedback. If there's anything else we can assist you with during your stay, please don't hesitate to reach out. We're here to ensure that your experience with us is nothing short of excellent.Best Regards,Mikado Hotel Guest Experience Team

2/10 (非常に不満)

Mo

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Terrible and overrated place Not too clean for the price
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Mo, we sincerely apologize for the disappointment you experienced during your recent stay with us. Your feedback regarding cleanliness, staff service, amenities, and property conditions is deeply concerning, as providing a superior guest experience is our utmost priority. We have immediately shared these issues with our housekeeping and staff training teams to ensure a higher standard moving forward. Additionally, we are committed to enhancing our amenities and property conditions to better meet the expectations of our valued guests. We understand your frustration and invite you to contact our guest relations team directly so we can further discuss your concerns and work toward a solution that restores your trust in our establishment. Your satisfaction is of the utmost importance to us, and we hope to have the opportunity to regain your confidence and welcome you back for a more enjoyable experience in the future. Best Regards,Mikado Hotel Guest Experience Team

4/10 (不満)

Jordan

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very noisy and no late check out? C'mon now, the hotel was just ok
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Jordan, we're truly sorry to hear about your disappointing experience. Noise disturbance and the inability to accommodate late check-out are certainly not indicative of the high standards we strive to maintain. Your feedback regarding cleanliness, staff service, amenities, and property conditions is deeply concerning and will be reviewed with the relevant departments to ensure necessary improvements are made. Please accept our sincerest apologies for falling short of your expectations, and we hope to have the opportunity to provide you with a much more satisfying stay in the future.Best Regards,Mikado Hotel Guest Experience Team

6/10 (普通)

Carmen

気になった点 : 施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Carmen, we're sorry to hear that you were disappointed with the property conditions and facilities during your stay. We strive to maintain a high standard of quality and comfort for all our guests, and it's disheartening to learn that we fell short of your expectations. Your feedback is valuable to us, and we will use it to identify areas for improvement. If there are specific issues you'd like us to handle or if there's anything we can do to make it right, please don't hesitate to reach out to our management team. We appreciate your honest feedback and hope to have the opportunity to better serve you in the future.Best Regards,Mikado Hotel Guest Experience Team

10/10 (非常に良い)

Rick

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The young man attending the front desk was so polite and helpful!
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Rick, we're thrilled to hear that our front desk staff provided you with excellent service during your stay. Providing courteous and helpful assistance to our guests is a top priority, and we're delighted that our team member made a positive impression on you. Your kind words will be shared with them as recognition for their outstanding service. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future. Best Regards,Mikado Hotel Guest Experience Team

8/10 (良い)

Abriana

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
outdated and very dirty but you get what you pay for
2024 年 4 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Abriana, we're sorry to hear that your experience fell short of expectations. Cleanliness is of the utmost importance to us, and we apologize for any shortcomings you encountered. We strive to provide comfortable and well-maintained accommodations for all our guests. Your feedback is valuable, and we will handle the issues you've raised with our housekeeping and maintenance teams to ensure improvements are made. We hope for another opportunity to better serve you in the future.Best Regards,Mikado Hotel Guest Experience Team

6/10 (普通)

Jake

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Overall the stay we had was nice. The busy road next door could be heard at night but we were still able to sleep. The wall paper in the room was coming off in one corner. The bathroom looked worn down and nothing like the pictures. We were visiting Universal and for the price it was ok. Didn’t feel safe at night as the door didn’t quite close properly when locked; however the lock was working. Staff was nice and when the cards got demagnetized they resolved the issue quickly.(They did warn me the night we checked in I was just so exhausted for the day prior I forgot) Overall, middle of the road experience with the room needing some cosmetic fixes.
2024 年 4 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Jake, thank you for taking the time to share your feedback with us. We're glad to hear that overall your stay was nice, and we appreciate your compliments about our staff and their prompt resolution of issues with the key cards. We apologize for any inconvenience caused by the noise from the nearby road and the condition of the room. Your comments regarding the cosmetic issues will be shared with our maintenance team for immediate attention. We take safety and security seriously, and we will ensure that any door concerns are handled promptly. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable experience.Best Regards,Mikado Hotel Guest Experience Team

2/10 (非常に不満)

Jean

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Cockroaches in bathroom
2024 年 3 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Jean, we sincerely apologize for the inconvenience caused by the presence of cockroaches in your bathroom during your stay. Please be assured that this is not reflective of our usual standards of cleanliness, and we take such reports very seriously. Our housekeeping team has been notified to handle this issue immediately and implement measures to prevent recurrence. We appreciate your feedback as it helps us identify areas for improvement. If you would like to discuss your experience further or if there is anything else we can assist you with, please don't hesitate to contact us directly. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.Best Regards,Mikado Hotel Guest Experience Team

6/10 (普通)

Livier、Yuba city

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Guest, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Mikado Hotel Guest Experience Team

8/10 (良い)

CONRAD

グループ旅行
良かった点 : 設備とサービス
Everything was very good. Would have been nice if there was shower gel in the dispenser. The door locks are very tricky
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Conrad, thank you for sharing your positive feedback about your recent stay with us. We're delighted to hear that overall, everything met your expectations. We apologize for the inconvenience regarding the shower gel dispenser and the tricky door locks. Your feedback is important to us, and we will certainly consider it as we strive to improve our amenities and facilities for our guests' comfort and convenience. Please don't hesitate to reach out to our front desk team during your next stay if you encounter any issues with the door locks, and we'll be more than happy to assist you. We appreciate your support and hope to welcome you back for another great stay in the future!Best Regards,Mikado Hotel Guest Experience Team

10/10 (非常に良い)

Vaghinak

2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Vaghinak, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Mikado Hotel Guest Experience Team

8/10 (良い)

Luis

家族旅行
良かった点 : 清潔度、スタッフとサービス
Poca iluminación
2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Luis, we appreciate your feedback regarding the lighting in our establishment. Providing a comfortable and well-lit environment for our guests is important to us, and we apologize if the lighting did not meet your expectations. Your feedback is valuable, and we will certainly consider it as we strive to make improvements to enhance our guests' experience. If there's anything else we can do to handle your concerns or if you have any further feedback, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Best Regards,Mikado Hotel Guest Experience Team

4/10 (不満)

Michael

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
Needs an upgrade badly. Very difficult to find outlets for charging as all of the lamps in the rooms are still from 1974 and offer no outlets for charging, and every other outlet is in use. Hotel does not have card key access after 9:00pm, so if you enter after that time you get run down by rude staff members wondering why you are there. Some light upgrades would make this hotel much more tolerable.
2024 年 3 月に 3 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Michael, thank you for sharing your feedback with us. We appreciate your insights regarding the need for upgrades and the challenges with outlet availability. Your comments are valuable to us as we strive to enhance the guest experience. We apologize for any inconvenience caused by the lack of card key access after 9:00 pm and any interaction with our staff that fell short of our usual standard of hospitality. Rest assured, we will handle these concerns internally to ensure they are rectified promptly. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.Best Regards,Mikado Hotel Guest Experience Team

6/10 (普通)

lin

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Lin, we're sorry to hear that your experience did not meet your expectations regarding our staff, service, and property conditions. We strive to provide exceptional service and maintain our facilities to the highest standards, and it's disappointing to hear that we fell short during your stay. Your feedback is valuable to us, and we will handle these issues internally to ensure that they are promptly resolved. If there are specific concerns you would like to discuss further or if there's anything we can do to make amends, please feel free to reach out to us directly. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a much-improved experience.Best Regards,Mikado Hotel Guest Experience Team

2/10 (非常に不満)

Jennifer

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team