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Reviews of Metro Plaza Hotel

2.5 out of 5
Metro Plaza Hotel
711 N Main St, Los Angeles, CA

Reviews

7.6

Good

Rating 10 - Excellent. 300 out of 1009 reviews" "
Rating 8 - Good. 381 out of 1009 reviews" "
Rating 6 - Okay. 169 out of 1009 reviews" "
Rating 4 - Poor. 79 out of 1009 reviews" "
Rating 2 - Terrible. 80 out of 1009 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This was good for my one night stay so I could catch a train at Union Station the next morning. No frills, scratches and wear and tear on most things, but clean and comfortable for a one night stay. I would stay here again if I was in the same situation, but wouldn't want to stay here for my entire trip.
Stayed 1 night in May 2024

2/10 Terrible

Marti

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property, while conveniently located, was run-down and dirty. Also, the hotel did not have advertised amenities- breakfast, pool, laundry.
Stayed 2 nights in May 2024

8/10 Good

yuji

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
guard man gives us for safety, but we feel this area will be not so safe.
Stayed 1 night in May 2024

10/10 Excellent

Tayde

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great and the security guy was very helpful
Stayed 2 nights in May 2024

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to be so near to the fabulous LA Union Station and hence Amtrak trains.
Stayed 1 night in Mar 2024

6/10 Okay

Tsukasa

Disliked: Property conditions & facilities
Outside was noisy until midnight. elevator didn't work
Stayed 1 night in May 2024

6/10 Okay

Leo

Traveled with partner
Disliked: Staff & service, amenities
Okay
Stayed 6 nights in May 2024

6/10 Okay

Richard

Traveled with partner
Liked: Staff & service
The front desk staff are excellent and very helpful. The hotel is tired and rundown but is conveniently located near Union Station. You get less than what you pay for!
Stayed 3 nights in May 2024

6/10 Okay

Cynthia

Stayed 1 night in May 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Yoko, Tokyo

Disliked: Staff & service, amenities, property conditions & facilities
Everything is old, dirty, imupdated. No inlets to charge except for bathroom. So if you are a cellphone lover or remote worker, this place is impossible to do so. Over charge for what it is. Only good thing is near Union Station. Thats it, nothing else.
Stayed 1 night in May 2024

10/10 Excellent

Cesar, San Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10
Stayed 1 night in Feb 2024

10/10 Excellent

Cesar, San Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location and even more the customer service from the whole team.
Stayed 1 night in May 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service
Great location with Union Station and Dodger Stadium as the nearest attractions
Stayed 1 night in Apr 2024

10/10 Excellent

James

The overall appearance of the hotel wasn’t the nicest. When I book a hotel I look at location, cost, good staff and a clean room. All of those were met and I thank you for that. If I ever get back to LA I’d certainly book with you. You are doing renovations so that’s a bonus.
Stayed 5 nights in Apr 2024

4/10 Poor

Angelika

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs remodeling and bathroom dirty
Stayed 1 night in May 2024

6/10 Okay

LEOPOLDO E.

Traveled with family
Disliked: Amenities, property conditions & facilities
Felt very unsafe around the surrounding areas.
Stayed 5 nights in Apr 2024

8/10 Good

Veronica

Traveled with partner
Liked: Cleanliness, staff & service
Fantastic location to train station, Olvera Street, Chinatown, Central Market, restaurants and bus transportation. Mattresses were hard and pillows flat but used our neck pillows and we slept fine. Could have used a few more hangers but room was clean and comfortable.
Stayed 4 nights in Apr 2024

10/10 Excellent

elizabeth

Traveled with family
The customer service was good
Stayed 1 night in Apr 2024

10/10 Excellent

yolanda

Stayed 1 night in Apr 2024

10/10 Excellent

Bulent, istanbul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super staff , and thanks for early free check in.
Stayed 1 night in Apr 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service
Great location, next to Union Station and Uber to any where around
Stayed 1 night in Apr 2024

10/10 Excellent

James

Staff was very helpful. When I stay at a hotel I’m only here for a short time. I’m basically here just to sleep. All I basically look for is a good rate and a clean room and I got that here. And good staff. Thank you.
Stayed 1 night in Apr 2024

2/10 Terrible

Angela

Stayed 1 night in Apr 2024

6/10 Okay

Vince

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Great location in proximity to food and transport. Clean property inside and out (for the most part) Some stuff is visibly showing age. Some hardware was strangely laid out (the shower hot/cold is swapped). The dude checking us in was on his phone the whole time. Odd, but wasn't a problem. The area isn't necessarily the safest part of town, so be street-smart.
Stayed 1 night in Apr 2024

8/10 Good

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is conveniently located, but the area is getting a little seedy with a lot of homeless people. The price was good, the staff was nice and the room was comfortable.
Stayed 2 nights in Apr 2024

8/10 Good

YUANYUAN

Stayed 2 nights in Apr 2024

4/10 Poor

Debbie

Stayed 1 night in Apr 2024

6/10 Okay

Brin

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
It was a place to sleep and that is what we were wanting. Do I wish there wasn't random stains on a majority of the furniture? Yes. I felt like I had to wear shoes up until the moment I got in the bed. There were lots of cracks everywhere and I was a little nervous someone was going to break down our very unstable door. BUT I am grateful I was able to find a place to stay and no one broke down our door. The guy in the parking garage was extremely nice.
Stayed 1 night in Mar 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service
Convenient to train station. Bathroom was updated but shower tiles berry slippery.
Stayed 1 night in Mar 2024

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Bettie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to LA Union Station, Oliveira St, Chinatown, great public transit hub.
Stayed 1 night in Mar 2024

8/10 Good

Kyra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Jiena

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

DINGWEN, VANCOUVER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Overall I had a pleasant stay. The room was clean and had all the essentials and having two queen beds was nice. The staff was very helpful too. I didn't particularly like the shower design as it had no place to set my soap. Also the car horns and exhausts outside were very noisy although I don't blame the hotel for that.
Stayed 1 night in Mar 2024

8/10 Good

Axel

Liked: Cleanliness, staff & service
Good location to explore Downtown, Chinatown and Japantown.
Stayed 2 nights in Mar 2024

8/10 Good

Thomas

Liked: Staff & service
Stayed 1 night and wishing to stay as close to downtown LA for a cheap rate which this was. Property is old (photos are accurate), and has a planned renovation apparently. Has a bed, tv and hot water and electricity and working lift. Don’t expect much more. Location is just outside the fringe in Chinatown. There are some homeless nearby and I wouldn’t walk streets alone at night I think.
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Traveled with partner
A mixed bag of updated features and older items but it was just fine for an overnight stay very close to Union Station. Bathroom was updated with large rainfall showerhead but no shelves or cubby hole for items like shampoo. Floors and furniture seemed updated but fridge was old. Lot of homeless people in the area but that is just part of downtown LA. If you need a brief stay to catch a train then it is perfectly fine. I wouldnt book it for an extended stay, however. Staff was very friendly during checkin.
Stayed 1 night in Mar 2024

10/10 Excellent

Kingsley

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful with my early arrival. The hotel is located very close to Chinatown so you can get some good Chinese takeout. There are some homeless in the area. So be mindful your surroundings.
Stayed 1 night in Mar 2024

2/10 Terrible

Robert

Stayed 1 night in Mar 2024

10/10 Excellent

Kaila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Richard

Liked: Staff & service
Disliked: Amenities
Near to Amtrak
Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Stayed 1 night in Feb 2024

6/10 Okay

AHMAD

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Cleaning room service was excellent.No breakfast was available. Noisy and dirty.
Stayed 3 nights in Feb 2024

10/10 Excellent

Eric

Liked: Staff & service
Food and view of full moon
Stayed 1 night in Feb 2024

10/10 Excellent

Javier

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and centrally located. Parking was an additional $5 per day.
Stayed 2 nights in Feb 2024

2/10 Terrible

Eric

Disliked: Staff & service, property conditions & facilities, room comfort
It was reasonably clean. Tv didnt work. Hot water in showr wasnt functioning. New employees on night shift took 30mins to get myself n 1 othr guest checked in. Ive stayed here dozens of times this was just an extra problematic stay. I would hope that things get back in track.
Stayed 1 night in Feb 2024

10/10 Excellent

Cesar, San Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great and the customer service is on point
Stayed 1 night in Feb 2024

4/10 Poor

Mehmet

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
upon arrival, i was told that my room was upgraded to a king size suite. okay. excitedly, i went up to my room — all the windows were open and the bathroom fan was on to cover the smell: imagine a wet dog bathed in cat urine and soaked in cleaning supplies that failed to cover the smell. the source of the stink was the carpet which was darkened and peeled off at many parts. i don’t even want to think about the colony of creatures that be living inside. i asked the staff to be relocated but the hotel manager (?) showed up at my door saying they did me a favor to put me in a big room (lol, i couldn’t care less about it, i care about cleanliness wayyy more). he then proceeded to walk into the room (uninvited) and went to the bed showing me that there were two layers of sheets so i would safely shield myself from other surfaces (red flag). that felt like a violation and it wasn’t welcome. i gotta say that, at least, the sheets and the bathroom were clean but that didn’t make up for the cringing feeling caused by the carpet and its stink. at night, fearing my health and safety, i kept the windows open but there was some kind of a huge engine that loudly whirred nearby which tortured me until 6 AM at which point i gave up to shut the windows willing to inhale the carpet’s exquisite fumes. i almost checked out in the morning willing to burn my second night. all in all, i’d highly recommend people to not stay at Metro Plaza Hotel.
Stayed 2 nights in Feb 2024