スタンダード ルーム ダブルベッド 2 台 | アイロン / アイロン台、WiFi (無料)、ベッドシーツ、アラーム付き時計

レジェンド ホテル ハリウッドの口コミ

2 out of 5
レジェンド ホテル ハリウッド
1822 North Cahuenga Boulevard, Los Angeles, CA

口コミ

7.0

良い

評価 10 - 1002 件の口コミ中 248 件が非常に良い" "
評価 8 - 1002 件の口コミ中 296 件が良い" "
評価 6 - 1002 件の口コミ中 230 件が普通" "
評価 4 - 1002 件の口コミ中 97 件が不満" "
評価 2 - 1002 件の口コミ中 131 件が非常に不満" "

7.6/10

清潔度

6.6/10

スタッフとサービス

6.2/10

設備とサービス

7.4/10

施設のコンディションと設備

6.2/10

環境への配慮

口コミ

8/10 (良い)

???

2024 年 2 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Guest,Thank you for taking the time to leave us a review. We're pleased to see that you had a positive experience during your stay. Your feedback is important to us as we continually strive to improve our services and facilities. If there are any specific areas where you feel we could have done better to earn that extra star, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Junya、Yao-Shi

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
One of the few complaints was the lack of electrical outlets and the fact that card keys were not given for the number of people in the room.
2024 年 2 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 24 日)
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that overall, you had a positive experience during your stay. We apologize for any inconvenience caused by the lack of electrical outlets and the issue with card keys. Your comments are valuable to us, and we will address these concerns to improve our services for future guests.Sincerely, Hotel Manager

6/10 (普通)

Yuma

2023 年 11 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 12 月 13 日)
Dear Guest,Thank you for sharing your feedback. We appreciate your input, and we're sorry to see that your experience fell short of your expectations. If there are specific areas you feel we could improve upon, please let us know. We value your feedback and hope to have the opportunity to enhance your experience during a future stay.Sincerely, Hotel Manager

4/10 (不満)

CHIKO

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
メイン通りから近くホテルのまわりにコンビニ・コインランドリー・ スーパーなどがあり便利でしたが少し治安が悪い時もありました。 ホテルのバスタオルが交換されていない日もあり残念でした。 その他は良かったでした。
2019 年 2 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2019 年 2 月 22 日)
Dear Chiko, We appreciate you taking the time to review your stay with us. While we're glad you valued our convenient onsite amenities, it seems like we have room to improve. Your comments will aid our efforts, and we will strive to be a better property for all. Next time you're in town, we'd love to show you a better time. Consider us again!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2018 年 12 月に 1 泊滞在
Rafiqからの返信 (投稿日 : 2019 年 1 月 8 日)
Thanks for staying with us

6/10 (普通)

Miho、東京

気になった点 : スタッフとサービス
夜中にフロントから電話がきます
駐車場が狭い関係で夜中であろうが移動してくれと電話がきます。 私は一週間滞在しましたが3夜連続で電話がきて移動しました。 それが問題なければいたって普通の居心地の良いホテルです。

8/10 (良い)

yohei

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
気になった点 : 清潔度
朝起きると風呂にゴキブリがいた以外は素晴らしかったです。

6/10 (普通)

torazo1226

部屋について
部屋の広さはアメリカの一般的なホテルよりちょっと狭いように思います。部屋の出入口は屋外に面しており、ドアを開けると目の前に駐車場があります。出入口ドアの横に窓がありますが、通路から部屋の中が見えるためブラインドは開けられないです。

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : スタッフとサービス
レジェンドホテルハリウッド
(良い点) ・改装されたばかりのようで、部屋自体はキレイです(2015年12月泊)。 ・ハリウッド中心地まで1km強、徒歩15分〜20分程度の近さです。  朝起きて、チェックアウトの11時前に行って帰って来られる距離です。 (悪い点) ・駐車場代が一晩20ドル、別料金・現金で取られます。 ・夜、それほど静かではありません。 (その他) ・朝食は袋詰めされたパン、オートミール、バナナ、リンゴ、コーヒー、ジュース、。 ・リンゴが少ししなびてました。 ・コーヒーはマシンが新しく美味しいが、時間外だと断られることも。

6/10 (普通)

Michol

良かった点 : 清潔度
It’s nice
2024 年 5 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Guest,Thank you for your feedback on Expedia. We're glad to hear that you found your stay with us to be nice. If there's anything specific we can improve upon to make your next stay even better, please don't hesitate to let us know. We hope to welcome you back soon.Sincerely, Hotel Manager

4/10 (不満)

RENALDO

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location isn't bad if you have business downtown Hollywood. But the site has errors. They said the lobby is available. It is not. I tried to use it due to the internet, which keeps dropping. The staff also changes the internet PW and you have to call in to get it. Now, not all the time someone is by the desk - which sucks for someone like me who remote-works. Also, if you get a room close to the road, there is a lot of traffic noise, including buses and dump trucks. For some reason, the guests are always screaming, and there are vagrants who will pass through, rummage the compound, and the staff won't say a thing. This creates an unsafe feeling. There is also no late check-out. After staying for nearly 2 weeks, they insisted I pay for an extra night. If you're just there to crash and head out, it'll work, but if you want to work after-hours, think twice. Lastly, it's odd to see them charging for handicap parking. Pretty distasteful tbh.
2024 年 4 月に 13 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Guest,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is invaluable to us as it helps us identify areas for improvement.We apologize for any discrepancies regarding the availability of the lobby and the inconsistency with the internet service. Rest assured, we are actively working to address these issues to ensure a more seamless experience for our guests.We regret any disturbances caused by external noise and other guests during your stay. Please know that we take the safety and comfort of our guests seriously, and we will take steps to address these concerns.Regarding late check-out and parking fees, we appreciate your feedback and will review our policies to ensure they align with our guests' needs and expectations.We understand your frustrations and hope to have the opportunity to regain your trust during your future visits. Please don't hesitate to reach out to our team directly if there's anything we can do to assist you further.Sincerely, Hotel Manager

8/10 (良い)

QIANG

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and quiet. The staff is friendly。
2024 年 5 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Guest,Thank you for taking the time to share your feedback! We're delighted to hear that you found our hotel clean and quiet, and that our staff made your stay enjoyable. We strive to provide exceptional service to all our guests, and we hope to welcome you back again soon!Sincerely, Hotel Manager

8/10 (良い)

Andrea

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the movie star art in parking area. Room is designed very nice. Staff was nice. Wifi was strong as promised when I checked about being able to WFHotel. Only spoil was when I was in an important work meeting and I was interrupted mid-sentence by the very loud phone. They had mixed my room up with another and telling me I needed to check out. Some back and forth and they realized their error. They are extremely thin walls, so you will hear everyone outside your room. Other than that it's a fine place for a quick stay. Food in walking distance and some Hollywood stars around the corner.
2024 年 5 月に 2 泊滞在
Hotel managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Guest,Thank you for your feedback. We're glad you enjoyed the movie star art, room design, and friendly staff. We apologize for the mix-up with your room and any noise disruptions. Your comments are noted for improvement. We hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager

6/10 (普通)

William

気になった点 : スタッフとサービス、施設のコンディションと設備
Nothing
2024 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Guest,Thank you for your feedback. We're sorry to hear that your experience with us was not up to your expectations. If there are specific areas where we can improve, please let us know. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 (普通)

MARK

2024 年 5 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Guest,Thank you for your feedback. We're sorry to hear that your experience with us was average. If there are specific areas where we can improve, please let us know. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Kendall

出張
良かった点 : スタッフとサービス
2024 年 5 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Guest,Thank you for the positive rating! We're thrilled to hear that you had a great experience during your stay. If there's anything specific you enjoyed or any areas where we can improve, please let us know. We appreciate your feedback and hope to welcome you back again soon.Sincerely, Hotel Manager

8/10 (良い)

Michelle

グループ旅行
Floor of room and shower were a bit dirty on arrival
2024 年 5 月に 3 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Guest,Thank you for your feedback. We apologize for the cleanliness issues you encountered upon arrival. Cleanliness is a top priority for us, and we will address this promptly with our housekeeping team to ensure improvements are made. Your satisfaction is important to us, and we appreciate your honesty. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

4/10 (不満)

Naoki

グループ旅行
気になった点 : 施設のコンディションと設備
Too noisy after midnight. Not recommended.
2024 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Guest,Thank you for your feedback. We apologize for the noise disturbance you experienced during your stay. We strive to provide a peaceful environment for all our guests, and we regret that we fell short of your expectations in this regard. Your feedback is important to us, and we will address this issue promptly with our team to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Stacy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thank you
2024 年 4 月に 4 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Guest,You're welcome. We're glad to hear that you had a great experience during your stay. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your positive rating and hope to welcome you back again in the future!Sincerely, Hotel Manager

2/10 (非常に不満)

Glenn

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Check in is done through a Window even though a lobby is available. The 2 guys that work in reception are extremely rude and should not be in the hospitality industry. We asked for a late check out and was told the latest was 2 pm . We then asked if we could store our bags due to a late flight he told us we could but it would cost us $20 per hour yet the website states storage is available with no mention of a fee. After i asked if we could stay until 3pm in the room the guy accepted. We even confirmed with the other employee. When we went to check out the guy tried to charge us $30 cash and said i must have forgotten he told me that a $30 charge was applicable. Both my wife and myself did not hear anything about a charge. The employee became very aggressive towards my wife and me . We have been travelling around the USA for 6 weeks and this was the first experience of a hostile and rude interaction. The owner of the property should know who is managing their business because they are not giving it a good name. Definitely would not recommend this property to anyone travelling to Hollywood
2024 年 4 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Guest,We apologize for the unpleasant experience you had during your stay. Your feedback regarding the check-in process and interactions with our staff is deeply concerning. We take guest satisfaction seriously and will address these issues with our team to ensure such incidents are not repeated. We appreciate you bringing this to our attention and regret that we fell short of your expectations. Your comments will help us improve, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 (良い)

Joshua

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Walking distance to the Hollywood bowl. Clean and comfortable. Parking was tight.
2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Guest,Thank you for your feedback. We understand the importance of breakfast options for our guests and will consider your suggestion for future improvements. If there are any other areas where we can enhance your experience, please feel free to let us know. We appreciate your input and hope to welcome you back soon.Sincerely, Hotel Manager

6/10 (普通)

Cristian Esquivel

2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Guest,Thank you for your rating. We strive to provide the best experience possible for our guests. If there were any specific areas where we fell short during your stay, please feel free to share them with us so we can work on improving.Sincerely, Hotel Manager

6/10 (普通)

Patricia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Relatively clean. Loud - walls were paper thin. I could hear the person mext door snoring so clearly that i thought it was my mom whom I shared the room with. Other than that, it was about what you expect from a motel like this.
2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Guest,Thank you for sharing your feedback with us. We apologize for the noise disturbance you experienced during your stay. Ensuring a comfortable and restful environment for our guests is important to us, and we regret that we fell short in this aspect. Please know that we will address the issue with noise insulation to improve future experiences. We appreciate your honesty and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

10/10 (非常に良い)

David

良かった点 : 清潔度
2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Guest,Thank you for your 5-star review on Expedia! We're delighted to hear that you had a great experience during your stay with us. Your positive feedback is much appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

2/10 (非常に不満)

Richard

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staffs were so rude, the beddings arent clean, dont go to this hotel
2024 年 3 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Guest,We're truly sorry to hear about your disappointing experience. Providing excellent service and cleanliness are our top priorities, and we regret falling short of your expectations. Your feedback is invaluable, and we will address these issues internally to prevent recurrence. If you would like to discuss your concerns further, please contact us directly. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 (普通)

Abel

良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
estacionamiento limitado. con costo extra de $20.00 us dlls . se deja deposito de $200.00 dlls en efectivo. no aceptan las tarjetas de cerdito que no tengan el nombre. en la acutalidad las tarjetas de credito no llevan nombre.
2024 年 4 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Guest,We appreciate your comments. We apologize for the inconvenience caused by limited parking and deposit requirements. We will take your observations into account to improve our services. If you need further assistance or have any other concerns, please do not hesitate to contact us. We hope to have the opportunity to welcome you again in the future.Sincerely, Hotel Manager

4/10 (不満)

Pedro

出張, グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
They do extra charges that they don’t post in here
2024 年 3 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Guest,Thank you for sharing your concerns with us. We apologize for any confusion regarding extra charges. We strive to be transparent with our pricing, and we will investigate this matter further to ensure clarity for our guests. If you have any specific charges you'd like to discuss, please feel free to contact us directly. Your feedback helps us improve our services for all our guests.Sincerely, Hotel Manager

2/10 (非常に不満)

PIYUSH

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Guest,We're deeply sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate any additional details you can provide regarding your stay so that we can address any issues and improve our service. Please feel free to reach out to us directly to discuss your concerns further. We value your patronage and hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Fernando

2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Guest,Thank you for your positive review! We're delighted to hear that you had a great experience with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay.Sincerely, Hotel Manager

10/10 (非常に良い)

david

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like legends a lot because it’s conveniently located has parking for $10 which is pretty cheap compared to other places have good room rates and the rooms are decent and clean. It’s definitely one of the better cost-effective hotels amongst all of them in Hollywood.
2024 年 3 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Guest,Thank you for your fantastic review and perfect rating! We're thrilled to hear that you enjoyed your stay with us and found our hotel to be conveniently located with affordable parking. It's wonderful to know that you appreciated our competitive room rates and clean, comfortable rooms. Your kind words mean a lot to us, and we look forward to welcoming you back for another great stay in Hollywood.Sincerely, Hotel Manager

2/10 (非常に不満)

Ximin

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス
This is a very bad hotel. Things will be lost…
2024 年 3 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Guest,We're deeply sorry to hear about your negative experience. The security and safety of our guests' belongings are a top priority for us. We take any reports of lost items seriously and would like to investigate this matter further. Please contact us directly so we can address your concerns promptly.Sincerely, Hotel Manager

4/10 (不満)

Jorge

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Check in took about 30 minutes even thought I pre paid ahead of time the guy was rude as hell all the previous dirt from the floor was swept under the bed bottle caps you name it wouldn’t stay again
2024 年 3 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Guest,We apologize for the inconvenience you experienced during check-in and for any rudeness encountered from our staff. Your feedback regarding cleanliness is concerning, and we will address it promptly to ensure such oversights do not recur. We regret that we fell short of your expectations and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Mario

良かった点 : 清潔度、スタッフとサービス、設備とサービス
always excellent reception service
2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you consistently receive excellent reception service during your stays with us. Providing exceptional service is a top priority, and we're delighted to know that our team consistently meets your expectations.Sincerely, Hotel Manager

8/10 (良い)

Vianca

2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Guest,Thank you for taking the time to leave us a review. We're glad to hear that you had a positive experience during your stay. Your feedback is important to us as we continually strive to improve our services and facilities. If there are any specific areas where you feel we could have done better to earn that extra star, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

6/10 (普通)

Osvaldo

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of your expectations. Your comments are important to us, and we would appreciate any specific details you can provide to help us improve. Please know that we take your feedback seriously and will work to address any issues you encountered.Sincerely, Hotel Manager

4/10 (不満)

Patty

気になった点 : 施設のコンディションと設備
Convenient location, but the area around the hotel other guests were extremely loud all through the night. Clean enough. Definitely a 2 star motel.
2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the noise disturbances from other guests during your stay. Your comfort is important to us, and we regret that we fell short in this aspect. We take your comments seriously and will address them with our team to ensure improvements are made. Sincerely, Hotel Manager

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備
Hot water was from a cold water tap. It was luke warm.
2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Guest,Thank you for sharing your feedback with us. We apologize for the issue you experienced with the hot water during your stay. Your comfort is important to us, and we regret any inconvenience caused. We will investigate the matter promptly and take necessary actions to ensure this does not happen again.Sincerely, Hotel Manager

4/10 (不満)

shannon

2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Guest,Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience fell short of your expectations. Your satisfaction is important to us, and we would appreciate any additional details you can provide about your stay so that we can address your concerns appropriately.Sincerely, Hotel Manager

4/10 (不満)

Betsy

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This place is surrounded by homeless people. While checking in we saw a guy walking in the hallway peeking thru the windows. It was super noisy al night long, cars and drunk people. The inside of the room had dirty walls, the bed was so flimsy, and the floor was sunken in right by the bathroom entrance. Really close to Universal Studios which was nice, but definitely will be looking to stay somewhere else next time.
2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Guest,We're sorry to hear about your experience. Your safety and comfort are our top priorities, and we take your feedback seriously. We'll address the cleanliness and maintenance issues you mentioned with our team. We appreciate your comments and hope to improve for your next visit.Sincerely, Hotel Manager

10/10 (非常に良い)

Jami

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Guest,Thank you for your perfect 10 out of 10 rating on Hotels.com. We are thrilled to hear that you had an excellent experience during your stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

2/10 (非常に不満)

janice

良かった点 : 清潔度
気になった点 : スタッフとサービス
tub was dirty hair on the bed poor service
2024 年 2 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Guest,We apologize for the disappointment you experienced during your recent stay. Cleanliness and guest service are paramount to us, and we regret any lapses in these areas. Your feedback is taken seriously, and we will address these issues with our team to ensure they are rectified promptly. We hope you will consider giving us another chance to provide you with the exceptional experience you deserve.Sincerely, Hotel Manager

6/10 (普通)

Marilyn

家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス
There was a homeless encampment literally outside the property. The clerk who checked us in was a bit rude because i didn't get my credit card out fast enough to suit him. You have to stand outside to check in even though there was a perfectly acceptable lobby. People arguing right outside our window at 7:30 a.m. and lots of door slamming going on
2024 年 2 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Guest,Thank you for sharing your feedback regarding your recent stay. We apologize for the inconvenience and discomfort caused by the homeless encampment nearby and the behavior of our front desk clerk. Your comments are important to us, and we will address these issues to ensure a more pleasant experience for our guests in the future.Sincerely, Hotel Manager

6/10 (普通)

Van

2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that your recent stay did not fully meet your expectations. Your satisfaction is important to us, and we would like to learn more about any specific issues or concerns you may have encountered during your stay so that we can address them accordingly. Please feel free to reach out to us directly to discuss your feedback further. Sincerely, Hotel Manager

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、客室の快適度
2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Guest,Thank you for your feedback. We appreciate your rating and would love to know more about your experience to improve. If you have any specific comments or concerns, please feel free to share them with us. We hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Medina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在

8/10 (良い)

Eric、Pittsburgh

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
It felt totally like I was going to another country when I flew over 3000 miles to be checked in outside in broad daylight the staff for what it’s worth or the guy who checked me in dismissed clarify from the other side of a glass he was scared, nor does he let anyone come into the lobby of the motel the motel was very nice and clean. However, the check-in process was insane and you definitely do not feel safe with the way the check in personnel acts nor his process
2024 年 1 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Guest,Thank you for your feedback. We apologize for any discomfort during the check-in process. Your concerns will be addressed with our team to ensure improvements. We're glad you found the motel clean. Your satisfaction is important to us, and we hope to provide a better experience on your next visit.Sincerely, Hotel Manager

10/10 (非常に良い)

Adam

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The parking is bad. If you don't get there early then u don't get a parking spot.
2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Guest,Thank you for your 5-star rating on Expedia. We appreciate your feedback regarding the parking situation. We understand its importance, and we will consider ways to improve this aspect of our services. If there's anything specific you enjoyed about your stay or if you have any suggestions, feel free to share. We value your support and hope to welcome you back for another positive experience.Sincerely, Hotel Manager

8/10 (良い)

Damian

良かった点 : 清潔度、スタッフとサービス
Everything was fine! It was a block away from an event i was attending. The minifridge was so loud i had to unplug it to get some sleep.. but thats it!
2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Guest,Thank you for your feedback and the 4-star rating on Expedia. We're glad to hear that everything was fine during your stay and that our location was convenient for your event. We apologize for the inconvenience with the loud minifridge, and we appreciate your understanding. If there's anything specific you enjoyed or if you have any suggestions, feel free to share. We value your support and hope to welcome you back for another positive experience.Sincerely, Hotel Manager

2/10 (非常に不満)

MARIA DEL CARMEN

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
URGE MI DEPOSITO DE VUELTA
Requiero contactar con el propietario, mi deposito de 200 dolares me lo están cobrando y no me han regresado el dinero, necesito con urgencia qué me devuelvan mi dinero, tiene 15 días qué salí de este hotel y me cobraron mi deposito.
2024 年 1 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Guest,We are sorry for the inconvenience you have experienced with the refund of your deposit. For immediate assistance, we recommend contacting the hotel directly and speaking to the management department or front desk. Please provide specific details, such as the departure date and any reference numbers you may have on the transaction. If you are unable to contact the hotel, consider checking your account statement and contacting the financial institution that processed the transaction. We hope you can resolve this situation quickly.Sincerely, Hotel Manager

10/10 (非常に良い)

Mario

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
always polite and accessible at reception, Good Job
2024 年 1 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Guest,Thank you for your positive review and perfect rating. We are delighted to hear that you consistently had a positive experience with our reception team. Providing excellent service is our priority, and your feedback is truly appreciated. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager