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ハリウッド イン エクスプレス LAXの口コミ

2 out of 5
ハリウッド イン エクスプレス LAX
4300 W Century Blvd, Inglewood, CA

口コミ

8.0

とても良い

評価 10 - 1505 件の口コミ中 690 件が非常に良い" "
評価 8 - 1505 件の口コミ中 419 件が良い" "
評価 6 - 1505 件の口コミ中 157 件が普通" "
評価 4 - 1505 件の口コミ中 96 件が不満" "
評価 2 - 1505 件の口コミ中 143 件が非常に不満" "

8.4/10

清潔度

8.4/10

スタッフとサービス

7.4/10

設備とサービス

8.0/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

2/10 (非常に不満)

masaki

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
あまり綺麗ではない!スタッフの対応が悪い👎
2024 年 5 月に 1 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Masaki,We're sorry to hear that you found our hotel unaesthetically pleasing and that you had a poor experience with our staff. Providing a welcoming and pleasant environment and excellent service is important to us, and we apologize for failing to meet these standards during your stay.Your feedback is valuable to us, and we will address these issues with our team to ensure improvements are made. If there's anything specific you'd like to share about your experience or if there's anything we can do to assist you further, please don't hesitate to let us know.We appreciate your input, and we hope to have the opportunity to welcome you back for a better experience in the future.Sincerly,Hollywood Inn Express LAX Management

4/10 (不満)

SHINNOSUKE、Chitose-city

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Shinnosuke,We are sorry that your experience at our Hollywood Inn Express LAX hotel was not up to par.  We hope you will give us another chance to provide you with the superior hospitality we are typically known for.  If you read all of our previous reviews, you will find that we take immense pride in offering a great place to stay, and it's important to us to take the feedback guests provide and look for ways to improve.  Thank you for choosing to stay with us.Kind Regards,Hollywood Inn Express LAX Management

10/10 (非常に良い)

Kariya

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
He was very kind.
2023 年 10 月に 1 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear Kariya,Thank you for sharing your experience!  We're delighted to know you found our service and hospitality to your liking.  Your kind words motivate us to continue delivering exceptional stays.  We look forward to welcoming you again soon!Kind Regards,Hollywood Inn Express LAX Management

10/10 (非常に良い)

Hayata

良かった点 : 清潔度
Exacting
2023 年 9 月に 1 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2023 年 10 月 3 日)
Dear Hayata,Thank you for your concise feedback.  We appreciate your business and hope to continue meeting your expectations in the future.  If you have any specific comments or suggestions to help us improve, please feel free to share them.Kind Regards,Hollywood Inn Express LAX Management

10/10 (非常に良い)

hidetaka

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good and cozy bedroom Totally relaxed all the time
2023 年 9 月に 1 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Hidetaka,We're delighted to hear you had a good and cozy experience in our hotel.  Your relaxation is our goal, and we look forward to welcoming you back.  Thank you!Kind Regards,Hollywood Inn Express LAX Management

8/10 (良い)

?

良かった点 : 清潔度、スタッフとサービス
値段相応。バス停も近いのでちょっとした滞在なら十分。
2023 年 9 月に 1 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2023 年 9 月 25 日)
Dear Guest,Thank you for choosing our hotel for your stay!  We're pleased to hear that you found our location convenient for your needs.  We appreciate your feedback and hope to host you again in the future for another comfortable stay.Kind Regards,Hollywood Inn Express LAX Management

10/10 (非常に良い)

Genta

Hollywood Inn Express LAX Management からの返信 (投稿日 : 2023 年 6 月 8 日)
Dear Genta,WOW! Thank you for the PERFECT SCORE REVIEW of your stay at Hollywood Inn Express LAX. I am glad that you were impressed by our hotel and had a great time staying with us here in Inglewood. We offer the best accommodations at the lowest rates in town. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to Inglewood. Until then, Take Care!Kind Regards,Hollywood Inn Express LAX Management

8/10 (良い)

YUKI

2023 年 2 月に 1 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2023 年 4 月 7 日)
Dear YUKI,Thank you so much!  Knowing that you enjoyed your time with us surely makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon the next time you visit Inglewood. Kind Regards,Hollywood Inn Express LAX Management

8/10 (良い)

KATSUYA

2022 年 10 月に 1 泊滞在

4/10 (不満)

Kohei

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
周りは安全なところとは言いにくい。 周りはお店は多い。
2022 年 6 月に 4 泊滞在
Hotel Staffからの返信 (投稿日 : 2022 年 6 月 26 日)
Thank you for your feedback.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 11 月に 1 泊滞在
Hollywood Inn Express からの返信 (投稿日 : 2021 年 11 月 19 日)
Thank you for the awesome rating! Glad to see you found your stay comfortable.

10/10 (非常に良い)

Kana

2021 年 9 月に 2 泊滞在
Hollywood Inn Express Staff からの返信 (投稿日 : 2021 年 9 月 19 日)
Thank you for taking the time to provide us with your feedback.

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 7 月に 1 泊滞在
Hollywood Inn Express Staff からの返信 (投稿日 : 2021 年 8 月 5 日)
Thank you for review

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
お部屋は広くて過ごしやすかった。
2021 年 7 月に 1 泊滞在
Hollywood Inn Express Staff からの返信 (投稿日 : 2021 年 7 月 22 日)
Thank you for taking the time to provide us with your feedback.

10/10 (非常に良い)

Kayla

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I have stayed here twice now for concerts at Sofi and The Forum. I go in knowing the area is a bit rough and loud. The property itself is clean, updated, and secure. There is key access to get up to the rooms. But it is safe enough of an area that I didn't feel scared walking home after the concerts I attended. Will always stay here for concerts and the nearby venues because it is impossible to get a Lyft/Uber after an event like that.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Devin

.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Travis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice little place in a rough part of town
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

shay

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Quiet and clean. Check in was easy no problems
2024 年 5 月に 1 泊滞在

8/10 (良い)

Melissa Catalina

I have 0 complaints, I was expecting nothing and I was actually very good experience
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Patricia

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The bed and the shower. So nice
2024 年 5 月に 2 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Patricia,We're thrilled to hear that you enjoyed your stay with us! At our hotel, we strive to provide the utmost comfort and relaxation for our guests. Our luxurious beds are designed for a restful night's sleep, while our refreshing showers offer a rejuvenating experience to start or end your day on the right note. Thank you for choosing us for your accommodation needs, and we hope to welcome you back soon for another memorable stay filled with comfort and tranquility.Kind Regards,Hollywood Inn Express LAX Management

10/10 (非常に良い)

Fred

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean and nice room
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

jorge

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean room
2024 年 5 月に 1 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Jorge,We're glad to hear that you found your room to be very clean! Providing our guests a clean and comfortable environment is one of our top priorities. If there's anything else we can assist you with or if you have any feedback to share, please don't hesitate to let us know. We're here to ensure you have a pleasant stay.Kind Regards,Hollywood Inn Express LAX Management

4/10 (不満)

fey、Winnipeg

良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
Out side too loud too early in the morning. The stuff are not friendly. The price is high for the conditions
2024 年 5 月に 1 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Fey,We are sorry to hear about your experience. We apologize for any inconvenience caused by outside noise in the early morning and for our staff's perceived lack of friendliness. Additionally, we regret if you felt that the price was not reflective of the conditions.Your feedback is valuable to us, and we will address these concerns with our team to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to welcome you back in the future for a more positive experience. If there's anything else we can do to assist you, please don't hesitate to reach out.Sincerely,Hollywood Inn Express LAX Management

6/10 (普通)

Roy

2024 年 4 月に 1 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Roy,Thank you for rating your stay at Hollywood Inn Express LAX.  We hope to host you again for your next trip to Hollywood Inn Express LAX to serve you with a more comfortable stay and enhanced experience.Kind Regards,Hollywood Inn Express LAX Management

10/10 (非常に良い)

Diana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Súper bien
2024 年 5 月に 4 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Diana,Thank you for the positive feedback! We're glad you had a super good experience with us. If there's anything else we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back in the future!Kind Regards,Hollywood Inn Express LAX Management

8/10 (良い)

Michael

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a single room and not only did they move my room to the first floor when i asked theybwere also very nice to an American with limited ability to speak german
2024 年 5 月に 1 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Michael,We're glad our staff was accommodating and helpful, especially with your request to move to the first floor and with language barriers.  Our priority is to provide excellent service to all our guests, regardless of the language spoken.  We hope you had a pleasant stay and look forward to welcoming you back in the future!Kind Regards,Hollywood Inn Express LAX Management

10/10 (非常に良い)

Crystal

家族旅行
良かった点 : 清潔度
Clean.Easy checking in and it was close to all my destinations!!
2024 年 5 月に 2 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Crystal,We're delighted to hear that you had a positive experience with us! It's great to know that you found our hotel clean and that the check-in process was easy for you. We're also pleased that our location was convenient for your needs and close to your destinations. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back for another pleasant stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Kind Regards,Hollywood Inn Express LAX Management

8/10 (良い)

LUIS

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Basic, clean and convenient. Having to pay for parking was unexpected.
2024 年 5 月に 1 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Luis,We're glad you found our hotel basic, clean, and convenient.  We will strive to enhance our guest experience.  We appreciate your understanding and hope to welcome you back for another stay in the future.Kind Regards,Hollywood Inn Express LAX Management

2/10 (非常に不満)

Mozhdeh

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not good at all
2024 年 5 月に 1 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Mozhdeh,We're genuinely sorry to hear that your experience fell short of your expectations. We strive to provide all our guests with a comfortable and enjoyable stay, and it's disappointing to hear that we missed the mark during your visit. We take your feedback seriously and will work diligently to address the issues you mentioned. If you would like to discuss your experience further or if there's anything we can do to make it right, please don't hesitate to contact us directly. We value your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Hollywood Inn Express LAX Management

4/10 (不満)

shay

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Overall a good bang for your buck the room was clean and spacious. However we had an issue with the water not getting hot. It took over an hour to get the problem situated. Even talking to the staff we wanted to speak to a manager and we were told she’s aware of the situation but we can only contact her via email. Eventually the situation was resolved and no type of compensation for the inconvenience
2024 年 5 月に 1 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Shay,We're glad you found our hotel to be a good value and that your room was clean and spacious. However, we apologize for the inconvenience you experienced with the hot water issue. Your comfort is important to us, and we're sorry it took longer than expected to resolve the problem. We understand your frustration and we'll address this with our team to ensure a smoother resolution process in the future. We apologize for the lack of compensation and will review our policies to ensure that our guests are properly taken care of in situations like this. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more seamless experience next time.Kind Regards,Hollywood Inn Express LAX Management

10/10 (非常に良い)

Jaime

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente service great customer service friendly staff
2024 年 5 月に 1 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Jaime,We're delighted to hear that you had an excellent experience with our service and that our staff provided outstanding customer service. Providing friendly and attentive service is important to us, and we're thrilled that we met your expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!Kind Regards,Hollywood Inn Express LAX Management

8/10 (良い)

Frédéric

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Tres bon rapport qualité prix. Seul défaut : l’isolation phonique.
2024 年 5 月に 2 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Frédéric,We're glad to hear that you found our hotel to be a good value for money. It's important to us to provide affordable accommodations without compromising on quality.We apologize for any inconvenience caused by the sound insulation in your room. Your feedback is valuable, and we'll take it into consideration as we work to improve our facilities for our guests' comfort.Thank you for staying with us, and we hope to welcome you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!Kind Regards,Hollywood Inn Express LAX Management

2/10 (非常に不満)

giannina

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2024 年 5 月に 1 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Giannina,We are disappointed that you were unhappy with your stay at Hollywood Inn Express LAX. We apologize for your poor experience, and we hope you will reach out and let us know what happened in detail.Sincerely,Hollywood Inn Express LAX Management

6/10 (普通)

Ian

良かった点 : 清潔度
Property was OK for the price. The problem we had was getting our security deposit refunded. The staff said that it was fully refunded on the morning of our departure but our bank says this did not happen. Seems the hotel did not know how to cancel the pending transaction properly. Wasted may communications with the hotel trying to get the problem fixed. I saw another review where someone said the same thing - hard to get their security deposit refunded so not good. Other hotels and car hire places had no problems. We eventually got our money by our bank cancelling the pending transaction.
2024 年 4 月に 2 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear lan,We're sorry to hear about the inconvenience you experienced with the refund of your security deposit and for any miscommunication or difficulty you encountered during this process. Providing prompt and efficient service, including handling refunds, is important to us, and we regret that we fell short of your expectations in this instance.We appreciate your feedback and will review our procedures to ensure that such issues are addressed and resolved promptly in the future.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a better experience in the future. If there's anything else we can do to assist you further, please don't hesitate to let us know.Kind Regards,Hollywood Inn Express LAX Management

10/10 (非常に良い)

PO SHAO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It’s a nice place to stay!
2024 年 5 月に 3 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Guest,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Hollywood Inn Express LAX many more times.Kind Regards,Hollywood Inn Express LAX Management

2/10 (非常に不満)

Edward G

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Terrible place. Booked through Expedia. Was charged by facility for extra fees. Parking etc.
2024 年 5 月に 2 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Edward,We're deeply sorry to hear about your experience.  We strive to ensure transparency in all transactions and apologize for any confusion regarding additional fees.  Your feedback is invaluable, and we'll work diligently to address any discrepancies in billing processes.  Please reach out to our team directly so we can resolve this matter promptly and restore your confidence in our service.  Thank you for bringing this to our attention.Sincerely,Hollywood Inn Express LAX Management

2/10 (非常に不満)

giannina

ペット同伴の旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2024 年 5 月に 2 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Giannina,Thank you for taking the time to leave a rating about your stay. We would appreciate any additional feedback you may have about your visit. Our team strives to provide excellent service, and we would love to give a better stay for you on your next trip.Sincerely,Hollywood Inn Express LAX Management

6/10 (普通)

Vinson

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Vinson,Thank you for rating your stay at Hollywood Inn Express LAX.  We hope to host you again for your next trip to Hollywood Inn Express LAX to serve you with a more comfortable stay and enhanced experience.Kind Regards,Hollywood Inn Express LAX Management

6/10 (普通)

Thorsten

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Das Zimmer war sauber, das Bett gut & die Parkgebühr mit 10 Dollar angemessen. Leider sehr laut durch die Straße und den Fluglärm.
2024 年 5 月に 1 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Thorsten,We're thrilled to learn that you found our accommodations to your liking.  Maintaining cleanliness and ensuring comfort are our top priorities.  Should you have any further preferences or requirements during your stay, please don't hesitate to let us know.  We look forward to welcoming you back for another restful experience.Best Regards,Hollywood Inn Express LAX Management

8/10 (良い)

Terry

2024 年 5 月に 1 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Terry,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Kind Regards,Hollywood Inn Express LAX Management

4/10 (不満)

Florence

気になった点 : スタッフとサービス
2024 年 5 月に 3 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Florence,We apologize for your difficulties while staying at our Hollywood Inn Express LAX hotel. This is not at all the type of experience we aim to provide. Once again, we are sorry we did not meet your expectations. We certainly would love to hear directly from you with more context and feedback on where we failed to meet your expectations.Sincerely,Hollywood Inn Express LAX Management

10/10 (非常に良い)

Marissa

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was an easy check in process and the building felt very secure! Staff is really nice and the room is spacious.
2024 年 5 月に 2 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Marissa,We're thrilled to hear that your check-in process was easy and that you felt secure during your stay! Ensuring the safety and comfort of our guests is our top priority. We're also glad to hear that you found our staff friendly and helpful and that the room met your expectations in terms of space. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. Thank you for choosing to stay with us, and we look forward to hosting you again in the future!Kind Regards,Hollywood Inn Express LAX Management

4/10 (不満)

Ishmael

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Ishmael,We apologize for your difficulties while staying at our Hollywood Inn Express LAX hotel. This is not at all the type of experience we aim to provide. Once again, we are sorry we did not meet your expectations. We certainly would love to hear directly from you with more context and feedback on where we failed to meet your expectations.Sincerely,Hollywood Inn Express LAX Management

10/10 (非常に良い)

Josue

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great!
2024 年 5 月に 2 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Josue,We're delighted to hear that you had a great experience with us! If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!Kind Regards,Hollywood Inn Express LAX Management

10/10 (非常に良い)

Arthur

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Arthur,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Hollywood Inn Express LAX. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Hollywood Inn Express LAX hotel soon!Kind Regards,Hollywood Inn Express LAX Management

10/10 (非常に良い)

ThePerfumeBoss

2024 年 4 月に 2 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Guest,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Hollywood Inn Express LAX many more times.Kind Regards,Hollywood Inn Express LAX Management

2/10 (非常に不満)

Enrique

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Roaches!!
2024 年 4 月に 1 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Enrique,We're deeply sorry to hear about your experience with roaches. This is not acceptable, and we take reports of pests very seriously. We have immediately alerted our pest control team to address this issue promptly and thoroughly.Please accept our sincere apologies for any inconvenience this may have caused you. We strive to provide a comfortable and clean environment for all our guests, and we regret that we fell short of our standards in this instance.If you would like to discuss your experience further or if there's anything else we can do to address your concerns, please don't hesitate to reach out to our management team. Your satisfaction is important to us, and we hope to have the opportunity to make it right.Sincerely,Hollywood Inn Express LAX Management

10/10 (非常に良い)

Ira

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Great staff and very clean
2024 年 4 月に 2 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Ira,Thank you for your kind words! We're delighted to hear that you had a positive experience with our staff and found our hotel very clean. Providing excellent service and maintaining a clean environment are top priorities for us, and we're glad to hear that we met your expectations. We appreciate your feedback and hope to have the opportunity to welcome you back again soon. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Kind Regards,Hollywood Inn Express LAX Management

8/10 (良い)

Victor

2024 年 4 月に 3 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Victor,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Kind Regards,Hollywood Inn Express LAX Management

10/10 (非常に良い)

Beverly

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Front desk rude
2024 年 4 月に 1 泊滞在
Hollywood Inn Express LAX Managementからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Beverly,We're sincerely sorry to hear about your experience with our front desk staff. Providing excellent service and a warm welcome to our guests is our priority, and we regret that this was not reflected during your visit. Your feedback is important to us, and we will address this issue with our team to ensure that all guests receive the courteous and professional service they deserve. If there's anything specific you'd like to share or if there's anything we can do to make it up to you, please don't hesitate to reach out. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Sincerely,Hollywood Inn Express LAX Management