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ホリデイ イン エクスプレス & スイーツ ハワイアン ガーデンズ IHG ホテルの口コミ

2.5 out of 5

口コミ

9.0

とても素晴らしい

評価 10 - 107 件の口コミ中 75 件が非常に良い" "
評価 8 - 107 件の口コミ中 21 件が良い" "
評価 6 - 107 件の口コミ中 4 件が普通" "
評価 4 - 107 件の口コミ中 3 件が不満" "
評価 2 - 107 件の口コミ中 4 件が非常に不満" "

9.4/10

清潔度

9.2/10

スタッフとサービス

8.8/10

設備とサービス

9.4/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Kendra

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved the free breakfast and all the different options. Property is clean and staff is friendly. So easy to navigate restaurants and shopping. Best part it was so close and easy to get to the airport. Oh and parking was a breeze. We can’t wait to come back.
- Holiday Inn Express Hawaiian Gardens Teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Kendra, we're thrilled to hear that you enjoyed our complimentary breakfast with its variety of options! Our team takes pride in maintaining a clean environment and providing friendly service. It's great to know that you found our location convenient for exploring restaurants, stores, and easy access to the airport. We look forward to welcoming you back for another fantastic stay!

10/10 (非常に良い)

Estir

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My husband and I stayed here for the weekend and it was great. Very quiet, kind and helpful staff. The room was clean and very modern and cozy.
2024 年 5 月に 2 泊滞在
Holiday Inn Express Hawaiian Gardens Team からの返信 (投稿日 : 2024 年 5 月 20 日)
Estir, we're delighted to hear that you and your husband had a great weekend stay with us! Providing a quiet and comfortable environment for our guests is our priority, and we're glad to know that you found our staff kind and helpful. It's wonderful to hear that you enjoyed the cleanliness and modern coziness of your room. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future!

10/10 (非常に良い)

Ana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was clean and the staff were amazing . I will stay again.
2024 年 5 月に 2 泊滞在
Holiday Inn Express Hawaiian Gardens Teamからの返信 (投稿日 : 2024 年 5 月 19 日)
Hi Ana, we're thrilled to hear that you had a positive experience during your stay! Ensuring cleanliness and providing excellent service are top priorities for us, and we're delighted that you found both to your satisfaction. Thank you for your kind words, and we look forward to welcoming you back for another wonderful stay!

10/10 (非常に良い)

Janelle

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Clean. Comfy bed. Nice staff. Would definitely stay again.
2024 年 5 月に 1 泊滞在
Holiday Inn Express Hawaiian Gardens Teamからの返信 (投稿日 : 2024 年 5 月 19 日)
Hi Janelle, we're glad to hear that you enjoyed your stay with us! Providing a clean and comfortable environment, along with friendly service, is our top priority. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable stay!

10/10 (非常に良い)

Danielle

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean and quiet
2024 年 5 月に 2 泊滞在
Holiday Inn Express Hawaiian Gardens Teamからの返信 (投稿日 : 2024 年 5 月 19 日)
Hi Danielle, we're pleased to hear that you found your stay clean and quiet. Providing a peaceful environment is important to us. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 (非常に良い)

Luis

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Other than the daily parking fee, everything was excellent and very clean.
2024 年 4 月に 6 泊滞在
- Holiday Inn Express Hawaiian Gardens Team からの返信 (投稿日 : 2024 年 5 月 6 日)
Hi Luis, we're pleased to hear that you had an excellent stay and found everything very clean. Your feedback regarding the parking fee is duly noted, and we appreciate your input. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We hope to welcome you back again soon!

10/10 (非常に良い)

Melissa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Angela、Los Angeles

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Carlos F.

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean
2024 年 3 月に 1 泊滞在
Holiday Inn Express Hawaiian Gardens Team からの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for your feedback! We strive to maintain high standards of cleanliness for all our guests, and we're glad that you noticed. We can't wait to welcome you back!

10/10 (非常に良い)

Daisy

2024 年 4 月に 1 泊滞在
- Holiday Inn Express Hawaiian Gardens Teamからの返信 (投稿日 : 2024 年 5 月 19 日)
Thank you for your positive feedback! We're delighted to learn about your great experience during your stay. If there's anything specific you enjoyed or any areas where we excelled, we'd love to hear about it. We hope to welcome you back for another fantastic stay in the future!

8/10 (良い)

Annette

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was close to our family in Lakewood. This is a new hotel so it’s clean. Breakfast was good.
2024 年 4 月に 3 泊滞在
Holiday Inn Express & Suites, Hawaiian Gardensからの返信 (投稿日 : 2024 年 4 月 28 日)
Hi Annette, thank you for sharing your experience with us. We're glad to hear that our hotel's proximity to your family in Lakewood was convenient for you. It's great to know that you found our hotel clean and that you enjoyed the breakfast. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future! - The Staff at Holiday Inn Express & Suites, Hawaiian Gardens Guest Service Team

10/10 (非常に良い)

Francisco Sanchez

2024 年 4 月に 2 泊滞在
- Holiday Inn Express Hawaiian Gardens Teamからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for the 5-star rating! We appreciate your feedback and are delighted to know that you had a positive experience during your stay with us. If you have any further comments or if there's anything we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 (非常に良い)

Margarita

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was super clean and quiet
2024 年 4 月に 1 泊滞在
Holiday Inn Express & Suites, Hawaiian Gardensからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Margarita,Thank you for your kind words regarding the cleanliness and tranquility of our hotel. We take great pride in maintaining a peaceful and spotless environment for our guests. We look forward to providing you with another enjoyable stay in the future.- The Staff at Holiday Inn Express & Suites, Hawaiian Gardens Guest Service Team

10/10 (非常に良い)

Noe

2024 年 4 月に 1 泊滞在
- Holiday Inn Express Hawaiian Gardens Teamからの返信 (投稿日 : 2024 年 5 月 14 日)
Hi Noe, thank you for the 5-star rating! We appreciate your support and are delighted to know that you had a great experience during your stay with us. We hope to have the pleasure of welcoming you back again soon!

8/10 (良い)

Nilo

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly courteous staff. Breakfast was good Our stay was good.
2024 年 4 月に 2 泊滞在
Holiday Inn Express & Suites, Hawaiian Gardensからの返信 (投稿日 : 2024 年 4 月 23 日)
Hi Nilo, thank you for sharing your experience with us. We're glad to hear that you had a good stay and that you found our staff friendly and courteous. Your feedback is appreciated, and we hope to welcome you back again soon!- The Staff at Holiday Inn Express & Suites, Hawaiian Gardens Guest Service Team

8/10 (良い)

Peter

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
hair on wall and im shower, could hear neighbors at 2am and also very loud street noise
2024 年 4 月に 1 泊滞在
Holiday Inn Express & Suites, Hawaiian Gardens からの返信 (投稿日 : 2024 年 4 月 16 日)
Hi Peter, thank you for your feedback. We apologize for the inconvenience you experienced due to noise and cleanliness issues. We take your comments seriously and will address them to improve our guest experience. We hope you give us another opportunity to provide you with a more comfortable stay in the future. Thank you for bringing this to our attention.- The Staff at Holiday Inn Express & Suites, Hawaiian Gardens Guest Service Team

8/10 (良い)

Steve

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good stay.
2024 年 4 月に 1 泊滞在
Holiday Inn Express And Suites Hawaiian Gardens からの返信 (投稿日 : 2024 年 4 月 14 日)
We're glad to hear you had a good stay, Steve! If there's anything specific you enjoyed or any areas where we could improve, please feel free to let us know. We appreciate your feedback and hope to welcome you back again soon.-The Staff at Holiday Inn Express And Suites Hawaiian Gardens Guest Service Team

10/10 (非常に良い)

Wilber

2024 年 4 月に 1 泊滞在
Holiday Inn Express & Suites, Hawaiian Gardens からの返信 (投稿日 : 2024 年 4 月 29 日)
Wilber, thank you for your 5-star rating! We're thrilled that you had a fantastic experience during your stay with us. We appreciate your support and hope to welcome you back for another wonderful stay in the future!- The Staff at Holiday Inn Express & Suites, Hawaiian Gardens Guest Service Team

10/10 (非常に良い)

Peter

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I really enjoy staying at a new hotel with a modern ambiance.
2024 年 4 月に 1 泊滞在
Holiday Inn Express & Suites, Hawaiian Gardensからの返信 (投稿日 : 2024 年 4 月 9 日)
Peter, thank you for your positive review! We're thrilled to hear that you enjoyed your stay at our hotel with its modern ambiance. Providing a contemporary and comfortable experience is important to us, and we're glad we could meet your expectations. We look forward to welcoming you back for another enjoyable stay soon!- The Staff Holiday Inn Express & Suites, Hawaiian Gardens Guest Service Team

8/10 (良い)

Natalia

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel overall was comfortable and clean. However, there was a place across the street that was very noisy. Rhere were guests who were also very noisy, and it took about two hours for them to quiet down despite calling the front.
2024 年 4 月に 1 泊滞在
Holiday Inn Express & Suites, Hawaiian Gardensからの返信 (投稿日 : 2024 年 4 月 8 日)
Natalia, thank you for sharing your feedback. We're glad to hear that you found our hotel comfortable and clean. We apologize for any inconvenience caused by noise from neighboring establishments and other guests. Our team strives to ensure a peaceful environment for all our guests, and we appreciate your patience. We hope to welcome you back for a more relaxing stay in the future.- The Staff at Holiday Inn Express & Suites, Hawaiian Gardens Guest Service Team

6/10 (普通)

Brandon

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
It was okay for the price u pay, but you need to remember they will take $100 for the deposit, and it will come back after check out for 1-2 days.
2024 年 3 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 1 日)
Hi Brandon,Thank you for your feedback. We're glad to hear that you found our hotel to be okay for the price you paid. Regarding the deposit, we apologize for any inconvenience caused by the hold on your card. This is a standard procedure to cover any incidental charges during your stay and is typically released shortly after check-out, although it may take 1-2 days depending on your bank's processing time. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,Customer Care Team

8/10 (良い)

kristin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved the attentive and friendly staff.
2024 年 3 月に 3 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear kristin,Thank you for your positive feedback! We're delighted to hear that you loved our attentive and friendly staff. Providing excellent service is our priority, and we're glad to know that our team made your stay enjoyable. We hope to welcome you back for another wonderful experience in the future!Best Regards,Customer Care Team

6/10 (普通)

Karina

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Property is located in a very weird location. We traveled from Arizona super tired and the Staff was unfriendly. The hotel is brand new, but the parking lot is very small making the parking spaces very close to each other. It’s quite inconvenient when you have stroller and car seat to take into consideration. This place left a bad taste in my mouth because I reached out about their hidden parking fee and they weren’t very helpful about it. I won’t be staying here again in the future.
2024 年 3 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 30 日)
Thank you for your review. As we discussed via email previously, we have responded to clarify that there are no hidden fees. The parking fee is clearly stated on Expedia's website and also mentioned in writing on your registration card.

10/10 (非常に良い)

Luis

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
👍😃
2024 年 3 月に 3 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 27 日)
Hi Luis,Thank you for sharing your wonderful experience regarding the recent stay. We hope that you will continue to choose us!Best Regards,Customer Care Team

10/10 (非常に良い)

Esther

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Esther,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Best Regards,Customer Care Team

10/10 (非常に良い)

Kendra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Property is clean. Everything is near by. Love the daily free breakfast. It was sooo good!!! Can’t wait to go back.
2024 年 2 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 20 日)
Hi Kendra,Thank you for your wonderful feedback. We're thrilled to hear that you enjoyed your stay with us and that you found our property clean and conveniently located. We're delighted that you loved our daily free breakfast and found it to be so enjoyable. Your kind words mean a lot to us, and we can't wait to welcome you back for another fantastic stay. Best Regards,Customer Care Team

10/10 (非常に良い)

Ricardo

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean room and great service.
2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 20 日)
Hi Ricardo,Thank you for your positive feedback. We're delighted to hear that you found our room very clean and that you received great service during your stay. Providing a clean and welcoming environment is our top priority, and we're pleased to know that we met your expectations. We look forward to welcoming you back for another enjoyable stay in the future. Best Regards,Customer Care Team

10/10 (非常に良い)

Ben

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This facility is brand new, stylishly clean, bright and shiny. The staff were very helpful, friendly and courteous. I would definitely stay again.
2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 13 日)
Hi Ben,We're thrilled to hear that you had such a positive experience during your stay at our brand new facility! Providing stylishly clean and welcoming accommodations is important to us, and we're delighted that you found our property bright and shiny. It's wonderful to hear that our staff provided helpful, friendly, and courteous service, as guest satisfaction is our top priority. Thank you for your kind words, and we look forward to welcoming you back for another fantastic stay in the future!Best Regards,Customer Care Team

10/10 (非常に良い)

Amandeep

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 8 日)
Hi Amandeep,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Best Regards,Customer Care Team

8/10 (良い)

Sheila

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Cleanliness and friendly staff
2024 年 2 月に 4 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 6 日)
Hi Sheila,We're thrilled to hear that you appreciated our cleanliness and the friendliness of our staff. Maintaining a clean and welcoming environment is a top priority for us, and we're glad it made a positive impression on your stay. Thank you for your kind words, and we look forward to welcoming you back again in the future!Best Regards,Customer Care Team

10/10 (非常に良い)

Ralph

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Front desk staff friendly and helpful
2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 6 日)
Hi Ralph,We're delighted to hear that our front desk staff made a positive impression on your stay with their friendliness and helpfulness. Providing excellent customer service is a top priority for us, and we're glad to know that our team could enhance your experience. Thank you for your kind words, and we hope to welcome you back again soon!Best Regards,Customer Care Team

10/10 (非常に良い)

Joy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice spacious rooms. Clean and comfortable. Area around hotel was not the best but staff was friendly and accommodating.
2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 5 日)
Hi Joy,Thank you for sharing your feedback with us! We're delighted to hear that you found our rooms spacious, clean, and comfortable. Providing a comfortable and welcoming environment for our guests is our top priority, and we're glad we could meet your expectations in this regard. We appreciate your understanding regarding the area around the hotel and are pleased to hear that our friendly and accommodating staff made a positive impression on you. Should you have any further feedback or if there's anything else we can do to enhance your experience with us, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay in the future!Best Regards,Customer Care Team

10/10 (非常に良い)

Lee

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice property. Not really conveniently located to anything.
2024 年 1 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 5 日)
Hi Lee,Thank you for your feedback! We're glad to hear that you found our property to be nice. While we strive to provide a comfortable and pleasant environment for our guests, we understand that our location may not be as convenient for everyone. We appreciate your input and will consider it as we continue to improve our services and offerings. If there's anything else we can do to enhance your experience or if you need any suggestions for nearby attractions or amenities you'd like to see, please feel free to let us know. We value your feedback and hope to welcome you back for another pleasant stay in the future!Best Regards,Customer Care Team

10/10 (非常に良い)

Gladys

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms felt comfortable and clean. Overall a great place to stay at
2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 5 日)
Hi Gladys,Thank you for your positive feedback! We're thrilled to hear that you found our rooms comfortable and clean, and that you had a great overall experience during your stay. Providing a comfortable and welcoming environment for our guests is our top priority, and we're delighted that we could meet your expectations in this regard. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!Best Regards,Customer Care Team

8/10 (良い)

Herbeth Lim

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The location is not the most convenient of you’re looking for places to hang out and dine, but the hotel is new and well-appointed. The breakfast had some nice choices and was satisfying. My only complaint is that housekeeping has twice forgotten to clean the bathroom floor of my room, and one time the reception forgot to remind housekeeping to refresh my room after I requested it. Otherwise, good value for money.
2024 年 2 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 1 日)
Hi Herbeth,We're pleased to hear that you found our hotel new, well-appointed, and offering satisfying breakfast choices during your stay. However, we apologize for the oversight with housekeeping regarding the bathroom floor and room refreshments. Your feedback is valuable, and we'll address these issues promptly to ensure a more seamless experience for our future guests. Thank you for choosing to stay with us and for your understanding. We're committed to providing good value for money and hope to have the opportunity to welcome you back for an improved stay in the future.Best Regards,Customer Care Team

8/10 (良い)

Csaba、Calgary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is brand new, opened 8 months ago (Summer of 2023) Everything looks nice, the lobby, the room. We were informed at check-in about the 15$ overnight parking fee, still a bit high in my opinion. Breakfast was also good, with hot food options as well as cereals, yogurts, and fruits. The only issue we had was the music coming from the hallway all night long. I addressed this to the front desk the next morning and later got a call from a manager saying, I was the first one who ever complained about this (this meant, I was the first person with common sense, LOL. Btw, the latest Google review is also about this problem and the hotel replied to that review, so go figure..) Why does a hotel needs to play music all night it is beyond me.. people go to a hotel for a sleep, not for listening to music all night long. I asked them to turn it off for the night if it is possible. For my biggest surprise, they DID!! At checkout, I sincerely thanked the front desk for this gesture, I was told, they did it for me :) So if you run into the same problem, just ask!!!!! They have a quiet hours rule from 10 pm - 7 am, they should better follow their own rule.
2024 年 2 月に 5 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Guest,We're delighted to hear that you enjoyed your stay at our brand new property and that you found the lobby, rooms, and breakfast to your satisfaction. However, we apologize for the inconvenience caused by the music playing in the hallway throughout the night. Your feedback is important to us, and we appreciate you bringing this to our attention. We're glad that our team was able to address the issue promptly and turn off the music for the night upon your request. Ensuring a restful night's sleep for our guests is our priority, and we'll take steps to ensure that our quiet hours rule is consistently followed. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable experience in the future!Best Regards,Customer Care Team

4/10 (不満)

Michael、Travis AFB

2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 (非常に良い)

Audrey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I love this hotel. I’ve stayed there twice and both times I’ve had great experiences. The gentleman who checked me in was so friendly and helpful. And the lady who checked me out remembered me! The room was clean and the bathroom was lovely. The bed was very comfortable and I slept well when I was there. I would definitely come back if I need to be in the area again!
2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 20 日)
Hi Audrey,Thank you so much for your glowing review! We're thrilled to hear that you've had consistently great experiences during your stays with us. Our team takes pride in providing friendly and helpful service, and we're delighted that you felt welcomed and remembered. It's wonderful to know that you found your room clean, the bed comfortable, and that you slept well. We truly appreciate your loyalty and look forward to welcoming you back whenever you're in the area again!Best Regards,Customer Care Team

10/10 (非常に良い)

Estephania

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 (非常に良い)

Janis

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
CSULB trip
The room was exactly as the photos show & was very clean & comfortable. The front desk staff were very friendly & the breakfast included was quite sufficient & tasty (yummy cinnamon rolls!). That area of town is fairly safe & a couple streets over is a nicer area with lots of shopping areas. I would definitely choose to stay here again!
2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 13 日)
Hi Janis,We're thrilled to hear that you enjoyed your stay with us! Providing clean, comfortable rooms and delicious breakfast options are top priorities for us, and we're delighted that you found everything to your liking. Thank you for highlighting our friendly front desk staff and the convenient location. Your kind words mean a lot to us, and we can't wait to welcome you back for another enjoyable stay in the future!Best Regards,Customer Care Team

10/10 (非常に良い)

Naomi

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
New hotel feel... Room was excellent! Comfy bed, sitting area at desk and chaise lounge, sleek bathroom with Dove brand products, and plenty of storage for travelers. Check in was a little bumpy since the lady at the counter couldn't find our reservation... Even though I handed her my printed receipt from Orbitz. Overall, very nice hotel, and look forward to the Continental breakfast this morning.
2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 13 日)
Hi Naomi,We're delighted to hear that you had an excellent experience during your stay with us! It's fantastic to know that you found our rooms comfortable and well-equipped for travelers, and we're glad you enjoyed the sleek bathroom amenities. However, we apologize for any inconvenience you experienced during check-in. We'll address this issue with our team to ensure smoother experiences for our guests in the future. We hope you enjoy our Continental breakfast and look forward to welcoming you back for another great stay soon!Best Regards,Customer Care Team

8/10 (良い)

Adrian

良かった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 13 日)
Hi Adrian,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Customer Care Team

8/10 (良い)

Arlene

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean and spacious
Short stay but nice
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Gregory

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Stay
Great room, very comfortable and quiet. The staff were amazingly helpful. I would definitely recommend this hotel for future stays.
2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Gregory,We're thrilled to hear that you had a great experience during your stay with us! It's fantastic to know that you found your room to be comfortable and quiet, allowing you to fully relax and enjoy your time with us. We're also delighted that our staff provided you with amazing assistance, as guest satisfaction is our top priority. Thank you for your recommendation, and we look forward to welcoming you back for future stay!Best Regards,Customer Care Team

10/10 (非常に良い)

Craig

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 1 月 25 日)
Hi Craig,Ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards,Customer Care Team

8/10 (良い)

Mariachie

2024 年 1 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 1 月 25 日)
Hi Mariachie,Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!Best Regards,Customer Care Team

10/10 (非常に良い)

Linda

2024 年 1 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 1 月 25 日)
Hi Linda,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Customer Care Team

10/10 (非常に良い)

Eugena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
An enjoyable stay!
It’s a very new property, very nice, clean, modern. We enjoyed the area that it was in, a lot of restaurants fairly close. We would stay there again!
2024 年 1 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 1 月 16 日)
Hi Eugena,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our property very nice, clean, and modern. It's wonderful that you enjoyed the surrounding area with its proximity to many restaurants. We truly appreciate your feedback, and we look forward to the pleasure of welcoming you back for another enjoyable stay in the future.Best Regards,Customer Care Team

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Quick trip
Wonderful place and a pleasant experience staff was courteous and enjoyble . Quiet and clean . The property was clean and well keeped up .
2024 年 1 月に 4 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you had a pleasant experience with our courteous and enjoyable staff, and that you found the environment quiet and clean. Maintaining a well-kept property is a priority for us, and we're delighted that it contributed to your positive stay. Your comments are greatly appreciated, and we look forward to providing you with another wonderful experience during your next visit.Best Regards,Customer Care Team

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice Clean hotel, new. pleasant stay
2024 年 1 月に 3 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our hotel nice, clean, and new, resulting in a pleasant stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you again for another enjoyable experience. Safe travels!Best Regards,Customer Care Team