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ホリデイ イン エクスプレス ホテル & スイーツ ハリウッド ウォーク オブ フェイム IHG ホテルの口コミ

2.5 out of 5

口コミ

8.8

非常に良い

評価 10 - 1000 件の口コミ中 592 件が非常に良い" "
評価 8 - 1000 件の口コミ中 268 件が良い" "
評価 6 - 1000 件の口コミ中 77 件が普通" "
評価 4 - 1000 件の口コミ中 41 件が不満" "
評価 2 - 1000 件の口コミ中 22 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.4/10

設備とサービス

9.0/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Yoshikiyo

2023 年 12 月に 1 泊滞在
Luke Alexanderからの返信 (投稿日 : 2023 年 12 月 15 日)
Dear Yoshikiyo,Thank you for taking a moment to share your warm feedback on your stay with us. I am happy to hear your excitement towards the hotel. Thank you again for your review. We look forward to welcoming you back in the near future. Have a great rest of the year and Happy Holidays!Sincerely,Luke AlexanderGuest Relations Marketing

10/10 (非常に良い)

RISA

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
部屋が写真通り広かったので快適に過ごすことができた。朝食付きだったので、物価高である現状ではとてもありがたかった。ロビーは若干狭かったものの、施設全体がきれいでハリウッドからも近く利便性も良かった。
2023 年 11 月に 2 泊滞在
Corey からの返信 (投稿日 : 2023 年 11 月 27 日)
Dear RISA,Yes, only a few minutes from Hollywood Walk of Fame! Our team members are thrilled to hear that you enjoyed our room accommodations, hotel amenities, and friendly atmosphere. It's a pleasure to see that your entire experience, from our comfortable rooms to our central location were of great value to you during your stay with us. It will be our pleasure to be your gracious and friendly hosts the next time you're in Hollywood. See you next time and have a great rest of the year!Sincerely,Luke AlexanderGuest Relations Marketing

10/10 (非常に良い)

YUKIKO

2023 年 11 月に 1 泊滞在
Luke Alexanderからの返信 (投稿日 : 2023 年 12 月 11 日)
Dear YUKIKO,We strive to provide our guests with excellent level of customer service, and it seems we truly succeeded on that end. Thank you for your review and we look forward to the opportunity of serving you again in the near future. Have a great rest of 2023 and Happy Holidays!Sincerely,Luke AlexanderGuest Relations Marketing

6/10 (普通)

Yoshifumi

小さなお子様連れの家族旅行
気になった点 : 施設のコンディションと設備
ソファーベッドがギシギシうるさかった。
2023 年 8 月に 1 泊滞在
Luke Alexanderからの返信 (投稿日 : 2023 年 8 月 26 日)
Dear Yoshifumi,Thank you for your feedback. As we continually strive for excellence in service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future. Thank you for staying with us and we hope that you would consider staying with us again when in Hollywood.Kind Regards,Luke AlexanderGuest Relations Marketing

10/10 (非常に良い)

MASAKI

2023 年 8 月に 2 泊滞在
Luke Alexanderからの返信 (投稿日 : 2023 年 8 月 26 日)
Dear MASAKI,Thank you so much for choosing our hotel as your preferred accommodation. I am glad that we are continuing to meet guest's expectations when it comes to our room accommodations and staff service. Have a great rest of 2023 year!Kind Regards,Luke AlexanderGuest Relations Marketing

8/10 (良い)

Shuhei

良かった点 : 清潔度
総合的に良かったです
Coreyからの返信 (投稿日 : 2022 年 11 月 2 日)
Dear Shuhei,We appreciate you taking the time to make us aware of your Holiday Inn Express stay experience. Our team looks forward to seeing and serving you on your next trip to Hollywood. Until then, we wish you all safe travels in 2022!Sincerely,Corey BoucheGeneral Manager

8/10 (良い)

Genki

グループ旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2020 年 3 月に 4 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
まあまあ良い
部屋は改装されており明るく広くて良い。しかし道路側の部屋だったので夜間車の騒音が気になり私は時差ボケも有り安眠できなかった。家族は大丈夫だったようです。立地は地下鉄のハリウッドハイランド駅から徒歩5分程度。朝食はあまり美味しくはないが、付いていて便利です。 どのスタッフもとても親切でした。
2019 年 12 月に 3 泊滞在

8/10 (良い)

MAIKO

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2019 年 12 月に 4 泊滞在

8/10 (良い)

YASUJI

出張
良かった点 : 清潔度、施設のコンディションと設備
2019 年 11 月に 1 泊滞在

10/10 (非常に良い)

JUNKO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ひとり旅でしたが、安心して宿泊できました!
予定していたチェックインよりも早くチェックインさせてもらえ、少し部屋で休憩してから観光できるなど、とてもスムーズな対応で助かりました。
2019 年 9 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 8 月に 5 泊滞在
Front Desk Staffからの返信 (投稿日 : 2019 年 9 月 27 日)
Hello Anonymous, Thank you for choosing the Holiday Inn Express and Suites, Hollywood Walk of Fame for your stay in Los Angeles. We full heartily thank you for you rate on your stay with us! We strive to meet expectations and satisfy each and every guest of our hotel. Hope to see you next time on your travels to Los Angeles!

2/10 (非常に不満)

宿泊されたお客様

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス
フロント係対応最低。
2019 年 7 月に 3 泊滞在
Front Desk Staffからの返信 (投稿日 : 2019 年 8 月 9 日)
Hello Anonymous, Thank you for choosing the Holiday Inn Express and Suites, Hollywood Walk of Fame for you stay in Los Angeles. We do apologize for the inconvenience and we will correct this issue. We hope to see you next time on your travels to Los Angeles and earn a higher rating.

4/10 (不満)

Mohammed

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス、施設のコンディションと設備
The staff were unsympathetic that we had a clogged bathtub drain over the 3 night stay there and wouldn't offer any type of compensation. Very unsanitary.
2024 年 5 月に 3 泊滞在
Luke Alexanderからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Mohammed,Thank you for your feedback. We are so sorry to hear that you had a poor experience at our hotel. At check-in front desk explains to you the house keeping service policy, room accommodations and amenties to you. Our front desk team is always available to correct any issues you might have with your room accommodations, parking and other services quickly and efficiently. We would like to invite you to give us a try again on your next trip to LA. It will be our pleasure to make your next stay more pleasant by providing you with the high standards of service which we are known for. Have a great rest of the year!Sincerely,Luke AlexanderGuest Relations Marketing

10/10 (非常に良い)

Sandra Renae

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The parking guys were so nice and got your car right away and opened the doors!
2024 年 5 月に 6 泊滞在
Luke Alexanderからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Sandra Renae,When you stay here it's like a home away from home. It's great to read that we have met your expectations and that our Hollywood location, amenities and renovated room accommodations were suitable to all your needs. You have said it best: "The parking guys were so nice and got your car right away and opened the doors!"Once again, thank you for your thoughtful comments to our staff and hotel. We look forward to the opportunity of serving you in the future. Thank you for choosing Holiday Inn Express Hollywood Walk of Fame.Sincerely,Luke AlexanderGuest Relations Marketing

6/10 (普通)

Birgit

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Das Preis-Leistung-Verhältnis stimmt bei diesem Hotel nicht. Das Zimmer war sauber aber recht klein. Die Lage direkt an einer vielspurigen Straße laut, man hörte alles, auch nachts kreisende Hubschrauber. Das Frühstück für Europäer eine Katastrophe, außer dem Kaffee, der war ok. Der bewachte Parkservice war sicher, Personal freundlich, aber auch hier sehr überteuert. Trotz der sauberen Zimmer und der guten Betten würde ich beim nächsten Besuch ein anderes Hotel wählen.
2024 年 5 月に 3 泊滞在
Luke Alexanderからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Birgit,Thank you so much for taking the time to leave us your feedback regarding Holiday Inn Express Hollywood Walk of Fame. We know you have many choices when it comes to lodging and hope you will continue to choose Holiday Inn Express Hollywood Walk of Fame for your future travel needs.Please come see us again on your next trip to LA. We will have plenty of bright smiles and friendly faces to welcome you.Sincerely,Luke AlexanderGuest Relations Marketing

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 6 泊滞在
Luke Alexanderからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear David,Thank you so much for your great review of our hotel. We here at the Holiday Inn Express Hotel & Suites Hollywood Hotel Walk of Fame pride ourselves on delivering the best level of customer service to ensure an awesome stay and it seems like we succeeded on this end. See you next time and have a great rest of the year!Sincerely,Luke AlexanderGuest Relations Marketing

10/10 (非常に良い)

Elizabeth

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and hotel amenities. People are very friendly and helpful. Laundry in house is great
2024 年 5 月に 2 泊滞在
Luke Alexanderからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Elizabeth,We are very happy to have surprised you with our staff service. When you stay here its like a home away from home. Thank you for writing a review about our property. It makes us happy to read we have met your expectations and that our Hollywood location, amenities and renovated room accommodations were suitable to all your needs. You have said it best: "People are very friendly and helpful. Laundry in house is great"Once again, thank you for your thoughtful comments to our staff and hotel. We look forward to the opportunity of serving you in the future. Thank you for choosing Holiday Inn Express Hollywood Walk of Fame.Sincerely,Luke AlexanderGuest Relations Marketing

10/10 (非常に良い)

Deborah

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property was a short walk from Hollywood Blvd. and the Hollywood Bowl.
2024 年 5 月に 4 泊滞在
Luke Alexanderからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Deborah,It's a pleasure to see that your entire experience, from our comfortable rooms to our fast WIFI, were of great value to you during your stay with us. It will be our pleasure to be your gracious and friendly hosts the next time you're in Hollywood. See you next time and have a great rest of the year!Sincerely,Luke AlexanderGuest Relations Marketing

10/10 (非常に良い)

Mary Ann

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was in a good location. You can walk to the walk of fame and many stores in the Hollywood area. The room was clean and the staff was very attentive. The hotel offers breakfast in the morning. The breakfast staff is excellent. I will stay here again.
2024 年 5 月に 2 泊滞在
Coreyからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Mary Ann,Thank you for taking a moment to share your warm feedback on your stay with us. I am happy to hear your excitement towards the hotel. We here at the Holiday Inn Express Hotel & Suites Hollywood Hotel Walk of Fame pride ourselves on delivering the best level of customer service to ensure an awesome stay and it seems like we succeeded on this end. You have said it best: "The room was clean and the staff was very attentive. The hotel offers breakfast in the morning. The breakfast staff is excellent. I will stay here again."From the front desk to the breakfast staff, we make sure to make you feel at home during your stay with us. Thank you again for sharing with us your experience, and we hope to welcome you back again soon.Kind Regards,Luke AlexanderGuest Relations Marketing

10/10 (非常に良い)

anne brittney

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My over all experience, cleanliness, staff service was very welcoming! Especially the 2 ladies working the breakfast buffet.
2024 年 5 月に 1 泊滞在
Luke Alexanderからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear anne brittney,I can't wait to share this review with Marietta and rest of hotel staff! Our team members are thrilled to hear that you enjoyed our room accommodations, hotel amenities, and friendly atmosphere. It's a pleasure to see that your entire experience, from our comfortable rooms to our central location were of great value to you during your stay with us. It will be our pleasure to be your gracious and friendly hosts the next time you're in Hollywood. See you next time and have a great rest of the year!Sincerely,Luke AlexanderGuest Relations Marketing

10/10 (非常に良い)

Jesse

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff is incredible. Everyone we interacted with was friendly and went above and beyond to make us comfortable, especially the 2 women running the breakfast. Super convenient location, within walking distance to Hollywood Bowl and the Walk of Fame. Street noise was a little loud at night but that’s a small price to pay for being so close to everything.
2024 年 5 月に 2 泊滞在
Corey からの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Jesse,Thank you for staying with us. We appreciate you taking note of all our hard work and attention to detail. Marieta and all the rest of the hotel staff are truly awesome and knowledgeable at what they do. It is great to hear that our staff made this trip both perfect and wonderful for you. We will pass on your compliments to Marieta to let her know her always friendly and efficient service made a great impact on your stay. Be sure to come see us again during your next trip to LA. We look forward to welcoming you back.Best Regards, Luke AlexanderGuest Relations Marketing

10/10 (非常に良い)

Kimberley、West Vancouver

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Booked this Hotel for an event at Hollywood Bowl. It was only a 10 minute walk. It was safe and clean, bed was comfortable. I liked the valet parking staff and my car was retrieved within minutes. I would recommend this hotel if you are attending an event in the area.
2024 年 5 月に 2 泊滞在
Corey からの返信 (投稿日 : 2024 年 5 月 5 日)
Dear Kimberley,Thank you! It is greatly appreciated when we have guests letting other future guests know what a great value we really are. We are also pleased to find out we've met your expectations when it comes to our newly fully renovated room accommodations and best of all our Hollywood location.You have said it best: "It was safe and clean, bed was comfortable. I liked the valet parking staff, and my car was retrieved within minutes. I would recommend this hotel if you are attending an event in the area."We look forward to the opportunity of serving you in the future. Thank you for choosing Holiday Inn Express Hollywood Walk of Fame. Have a great rest of 2024 year!Sincerely,Luke AlexanderGuest Relations Marketing

6/10 (普通)

jonelle

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Walking distance to hollywood bowl. Comfortable bed. No streaming tv connections, Room was Very dark
2024 年 5 月に 1 泊滞在
Corey からの返信 (投稿日 : 2024 年 5 月 5 日)
Dear jonelle,Thank you for your kind comments about your stay at our hotel. We are always thrilled to hear when our guests enjoy our friendly service, our complimentary breakfast, and our great location to all Hollywood attractions! From the front desk to the breakfast staff, we make sure to make you feel at home during your stay with us. Thank you again for sharing with us your experience, and we hope to welcome you back again soon.Best Regards, Luke AlexanderGuest Relations Marketing

8/10 (良い)

Barry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Luke Alexanderからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Barry,Thank you for writing a review about our property. It makes us happy to read we have met your expectations and that our Hollywood location, amenities and renovated room accommodations were suitable to all your needs. We look forward to the opportunity of serving you in the future. Thank you for choosing Holiday Inn Express Hollywood Walk of Fame.Sincerely,Luke AlexanderGuest Relations Marketing

10/10 (非常に良い)

David、San Antonio

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Access to Hollywood Blvd is a 5 minute walk. Breakfast is outstanding
2024 年 4 月に 6 泊滞在
Luke Alexanderからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear David,Like we always say: welcome to your home away from home. It was a pleasure meeting you. Thank you for taking the time to offer your wonderful feedback from your recent stay. I'm happy to hear our newly remodeled hotel and staff team continue to make positive impressions. It was a pleasure having you stay at the Holiday Inn Express Hotel & Suites Hollywood Hotel Walk of Fame and we look forward to welcoming you back in the near future.Best Regards, Luke AlexanderGuest Relations Marketing

10/10 (非常に良い)

Kendal

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great stay post a big Hollywood Bowl concert.
2024 年 4 月に 1 泊滞在
Luke Alexanderからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Kendal,Glad you made us your home away from home for your planned stay! We also appreciate you taking the time to make us aware of your Holiday Inn Express stay experience. Thank you for the compliments regarding our Hollywood location, renovated rooms and hotel staff crew. You have said it best: "Great stay post a big Hollywood Bowl concert."Please come see us again on your next trip to LA. We will have plenty of bright smiles and friendly faces to welcome you.Sincerely,Luke AlexanderGuest Relations Marketing

10/10 (非常に良い)

Jefferson

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Breakfast
2024 年 3 月に 2 泊滞在
Luke Alexanderからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Jefferson,Thank you for your positive review of our fantastic hotel. Our breakfast staff do an awesome job, and we are glad they made you feel at home, during breakfast time. Thank you again for sharing with us your experience, and we hope to welcome you back again soon.Best Regards, Luke AlexanderGuest Relations Marketing

4/10 (不満)

Manuel

小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス
Front desk attendant was very dry and awkward. Found a roach in the shower after coming back from a day at Universal.
2024 年 3 月に 2 泊滞在
Luke Alexanderからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Manuel,Thank you for your feedback. We are so sorry to hear that you had a poor experience at our hotel. This feedback, regarding hotel noise you experienced, will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.We would like to invite you to give us a try again on your next trip to LA. It will be our pleasure to make your next stay more pleasant by providing you with the high standards of service which we are known for. Have a great rest of 2024 year!Sincerely,Luke AlexanderGuest Relations Marketing

10/10 (非常に良い)

Roberto

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Comfortable for my family. 5 min walk to walk of fame and more. Breakfast included with great service.
2024 年 3 月に 1 泊滞在
Luke Alexanderからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Roberto,Thank you so much for choosing our hotel as your preferred accommodation. I am glad that we are continuing to meet guests expectations when it comes to our room accommodations and staff service. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Holiday Inn Express Hollywood Walk of Fame a leader in excellence for many more years to come. Have a great rest of 2024 year!Kind Regards,Luke AlexanderGuest Relations Marketing

10/10 (非常に良い)

Susan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Coreyからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Susan,When you stay here it's like a home away from home. It makes us happy to read we have met your expectations and that our Hollywood location, amenities and renovated room accommodations were suitable to all your needs. Thank you for choosing Holiday Inn Express Hollywood Walk of Fame.Sincerely,Luke AlexanderGuest Relations Marketing

10/10 (非常に良い)

BRITTANY

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to Universal Studios. Room was clean and spacious. Nice breakfast. Staff was also very friendly.
2024 年 3 月に 1 泊滞在
Luke Alexanderからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear BRITTANY,Thank you! It is greatly appreciated when we have guests letting other future guests know what a great value we really are. Our location, newly renovated accommodations and complimentary breakfast is definitely a great value plus we have a great staff team that is always ready to help you. Thanks for the special kind words regarding our breakfast staff! We look forward to the opportunity of serving you again in the near future. Have a wonderful 2024!Best Regards,Luke AlexanderGuest Relations Marketing

8/10 (良い)

Arnaud

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, convenient, great breakfast, great staff (especially the ones taking care of the breakfast). Only downside: our room was a little humid.
2024 年 2 月に 2 泊滞在
Luke Alexanderからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Arnaud,Thank you for the amazing, detailed review. I am glad that we are always able to meet your expectations when it comes to our room accommodations, staff service and breakfast. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Holiday Inn Express Hollywood Walk of Fame a leader in excellence for many more years to come. We look forward to the opportunity of serving you next year.Sincerely,Luke AlexanderGuest Relations Marketing

10/10 (非常に良い)

sylvain

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 7 泊滞在
Luke Alexanderからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear sylvain,Thank you for taking the time to share your warm thoughts from your recent stay!We also believe that our location is ideal and satisfied that you also found the Holiday Inn Express Hotel & Suites Hollywood Hotel Walk of Fame to be situated centrally to most Hollywood attractions. We look forward to welcoming you back in the near future.Sincerely,Luke AlexanderGuest Relations Marketing

10/10 (非常に良い)

Courtney

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The place is modern and chic. I have stayed at every hotel around including Loewes and the Roosevelt and the w. This place is just as nice as far as the rooms. The breakfast area looks good and would have been heaven for me as a kid. Honestly the rooms are very nice and mosern. Linens were amazing. If you have kids, come here!! The pool is not the focus, not should it be in Hollywood. Pools here are more like photo shoots anyway.
2024 年 2 月に 1 泊滞在
Luke Alexanderからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Courtney,Thank you for taking the time to share your warm thoughts from your recent stay! It's a pleasure knowing that our room accommodations exceeded your expectations. We love the compliments on our linen."The place is modern and chic. I have stayed at every hotel around including Loews and the Roosevelt and the w. This place is just as nice as far as the rooms. The breakfast area looks good and would have been heaven for me as a kid."We also believe that our location is ideal and satisfied that you also found the Holiday Inn Express Hotel & Suites Hollywood Hotel Walk of Fame to be situated centrally to most Hollywood attractions. We look forward to welcoming you back in the near future.Sincerely,Luke AlexanderGuest Relations Marketing

10/10 (非常に良い)

Sandalee

2024 年 2 月に 1 泊滞在
Coreyからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Sandalee,Thank you so much for taking the time to leave us your feedback regarding Holiday Inn Express Hollywood Walk of Fame. We appreciate your 5 out of 5 rating!We know you have many choices when it comes to lodging and hope you will continue to choose Holiday Inn Express Hollywood Walk of Fame for your future travel needs. Kind Regards,Luke AlexanderGuest Relations Marketing

2/10 (非常に不満)

Jason

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Rude
2024 年 2 月に 1 泊滞在
Luke Alexanderからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Jason,Thank you for staying with us and sharing your hotel stay experience with us. I am glad you enjoyed our comfortable modern and clean renovated hotel. Thanks for pointing out our complimentery breakfast and how great staff support was. We appreciate all the feedback to ensure we provide the best level of service. We look forward to the opportunity of serving you in the future.Best Regards,Luke AlexanderGuest Relations Marketing

10/10 (非常に良い)

Tatiana

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Coreyからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Tatiana,Thank you! It is greatly appreciated when we have guests letting other future guests know what a great value we really are.We look forward to the opportunity of serving you in the future. Thank you for choosing Holiday Inn Express Hollywood Walk of Fame. Have a great rest of 2024 year!Sincerely,Luke AlexanderGuest Relations Marketing

10/10 (非常に良い)

Charles Sanders

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The workers at the hotel are all very friendly and helpful. The room was great and we would stay there again if we ever go back t LA.
2024 年 1 月に 5 泊滞在
Luke Alexanderからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Charles Sanders,Thank you for taking the opportunity to offer such glowing feedback from your recent stay. It is a great pleasure to hear you thoroughly enjoyed your time with us.You have said it best: "The workers at the hotel are all very friendly and helpful."We strive to provide our guests with excellent level of customer service, and it seems we truly succeeded on that end. Thank you again for your review and we look forward to the opportunity of serving you again in the near future. Have a wonderful rest of the year!Best Regards,Luke AlexanderGuest Relations Marketing

10/10 (非常に良い)

Carlos M Del Real

家族旅行
良かった点 : 清潔度、スタッフとサービス
Un poco insegura, y habitaciones muy pequeñas
2023 年 12 月に 2 泊滞在
Luke Alexanderからの返信 (投稿日 : 2024 年 1 月 28 日)
Dear Carlos M Del Real,Glad you made us your home away from home for your planned stay! We also appreciate you taking the time to make us aware of your Holiday Inn Express stay experience. Please come see us again on your next trip to LA. We will have plenty of bright smiles and friendly faces to welcome you.Sincerely,Luke AlexanderGuest Relations Marketing

10/10 (非常に良い)

Luke

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is well located and close to universal studios and Dolby theatre annf has a nice buffet breakfast included, staff were really friendly - the only thing to plan is that laundry is only open between 8am and 8pm so need to plan if need to do washing
2024 年 1 月に 4 泊滞在
Luke Alexanderからの返信 (投稿日 : 2024 年 1 月 25 日)
Dear Luke,Thank you so much for choosing our hotel as your preferred accommodation. I am glad that we are continuing to meet guests' expectations when it comes to our room accommodations and staff service. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Holiday Inn Express Hollywood Walk of Fame a leader in excellence for many more years to come. Have a great 2024 year!Best Regards, Luke AlexanderGuest Relations Marketing

10/10 (非常に良い)

GABRIELA

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was extremely friendly, hotel is clean. Family friendly!
2024 年 1 月に 1 泊滞在
Luke Alexanderからの返信 (投稿日 : 2024 年 1 月 24 日)
Dear GABRIELA,We are smiling to know that our hotel staff service is top notch and impressed you. Thank you for taking the opportunity to offer such glowing feedback from your recent stay. It is a great pleasure to hear you thoroughly enjoyed your time with us. It is also nice to read that you found our whole staff to be engaging and friendly. We strive to provide our guests with excellent level of customer service and it seems we truly succeeded on that end. Thank you again for your review and we look forward to the opportunity of serving you again in the near future. Have a wonderful rest of the year!Sincerely,Luke AlexanderGuest Relations Marketing

10/10 (非常に良い)

Amy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Travelled with teens , great location. Staff very helpful n friendly Would stay again
2024 年 1 月に 3 泊滞在
Coreyからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Amy,Thank you for taking the time to offer your wonderful feedback from your recent stay. I'm happy to hear our staff continue to make positive impressions with each new and returning guests. We will pass on your compliments to our staff to let them know their service made a great impact on your stay. It was a pleasure having you stay at the Holiday Inn Express Hotel & Suites Hollywood Hotel Walk of Fame and we look forward to welcoming you back in the near future. Have a great rest of 2024 year!Best Regards,Luke AlexanderGuest Relations Marketing

4/10 (不満)

Flora

小さなお子様連れの家族旅行
良かった点 : 施設のコンディションと設備
Not regular parking, they force you to pay for a valet parking only $45 a night. That’s insane.
2024 年 1 月に 2 泊滞在
Luke Alexanderからの返信 (投稿日 : 2024 年 1 月 18 日)
Dear Flora,We encourage constructive criticism so we may be able to learn and grow but unfortunately it doesn't sound like the fundamental characteristics of the hotel failed to meet your expectations. Front desk staff is always available to tackle any room issues you might have during your stay. Thank you once again for your comments, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us direct.Sincerely,Luke AlexanderGuest Relations Marketing

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 4 泊滞在
Luke Alexanderからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Anonymous,You had an awesome stay with us! Thank you for taking the time to review the Holiday Inn Express Hotel & Suites Hollywood Hotel Walk of Fame. We look forward to seeing you again when you are in the area. Happy New Year!Sincerely,Luke AlexanderGuest Relations Marketing

8/10 (良い)

Linnet

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 4 泊滞在
Luke Alexanderからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Linnet,Thank you for taking the time to write such an awesome review about your recent stay with us. We appreciate you taking note of all our hard work and attention to detail. We look forward to welcoming you back in the near future. Sincerely,Luke AlexanderGuest Relations Marketing

2/10 (非常に不満)

Lawona

False advertisement on room.
2023 年 12 月に 1 泊滞在
Luke Alexanderからの返信 (投稿日 : 2024 年 1 月 8 日)
Thank you for writing a review about our property. It makes us happy to read we have met your expectations and that our Hollywood location, amenities and renovated room accommodations were suitable to all your needs. Sincerely,Luke AlexanderGuest Relations Marketing

8/10 (良い)

Antonio J

2023 年 12 月に 1 泊滞在
Luke Alexanderからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Antonio J,Thank you so much for taking the time to leave us your feedback regarding Holiday Inn Express Hollywood Walk of Fame.We know you have many choices when it comes to lodging and hope you will continue to choose Holiday Inn Express Hollywood Walk of Fame for your future travel needs. Happy New Year!Kind Regards,Luke AlexanderGuest Relations Marketing

10/10 (非常に良い)

Zubeda Abdullah

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
2023 年 12 月に 2 泊滞在
Luke Alexanderからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Zubeda Abdullah,Thank you! It is greatly appreciated when we have guests letting other future guests know what a great value we really are. We are so pleased to hear that our staff made this trip flawless. It was a pleasure having you stay with us, and we look forward to welcoming you back in the near future. Have a great new year!Sincerely,Luke AlexanderGuest Relations Marketing

8/10 (良い)

Sukhwinder

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very good
2023 年 12 月に 1 泊滞在
Luke Alexanderからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Sukhwinder,Thank you! It is greatly appreciated when we have guests letting other future guests know what a great value we really are.Our location, newly renovated accommodations and complimentary breakfast is definitely a great value plus we have a great staff team that is always ready to help you. We look forward to the opportunity of serving you again in the near future. Have a wonderful new year and best wishes to you and your family.Best Regards,Luke AlexanderGuest Relations Marketing