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ヒルトン ガーデン イン バーバンク ダウンタウン カリフォルニアの口コミ

3 out of 5
ヒルトン ガーデン イン バーバンク ダウンタウン カリフォルニア
401 S San Fernando Boulevard, Burbank, CA

口コミ

8.6

非常に良い

評価 10 - 1000 件の口コミ中 563 件が非常に良い" "
評価 8 - 1000 件の口コミ中 261 件が良い" "
評価 6 - 1000 件の口コミ中 78 件が普通" "
評価 4 - 1000 件の口コミ中 48 件が不満" "
評価 2 - 1000 件の口コミ中 50 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

8.6/10

設備とサービス

9.0/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

4/10 (不満)

宿泊されたお客様

2018 年 12 月に 4 泊滞在
cbからの返信 (投稿日 : 2019 年 1 月 9 日)
Thank you for your feedback. We will follow up with staff.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
ロビーは使い易く快適で、部屋も広くて良かった。
2018 年 12 月に 4 泊滞在
cbからの返信 (投稿日 : 2019 年 1 月 9 日)
Thank you

6/10 (普通)

taizo

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2018 年 8 月に 1 泊滞在

8/10 (良い)

taizo

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2018 年 8 月に 1 泊滞在

10/10 (非常に良い)

STEPHEN

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
When I saw how close it was to the freeway from the satellite view I was concerned that I would hear the freeway in my room while trying to sleep, there must be good quality double pane glass on the window and the concrete of the building must be sufficient, I did not hear a single thing the room was very nice.
2024 年 5 月に 1 泊滞在

4/10 (不満)

Aarthi

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The stay has been a disappointment. I’m an Hilton honor member and they couldn’t accommodate a simple room change request to change the floor to one where another friend’s family was staying. Their very small pool was terrible smelling. My kids left the pool in 5 minutes because they were ready to puke. The breakfast wasn’t appealing for 25 dollars a person. On their website it say that you can add that ahead of the time for$15 pp but they didn’t honor that as well . And we didn’t wanna pay 100 dollars for lousy breakfast when there were great options nearby
2024 年 4 月に 3 泊滞在
Cynthia Rodriguez からの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for your feedback. We hope you'll consider us again.

10/10 (非常に良い)

Cem

ペット同伴の旅行, 家族旅行
良かった点 : 施設のコンディションと設備
Clean, pet friendly, comfortable room, nice bar with good bar food. They even have a vegan option on the bar food menu.
2024 年 5 月に 1 泊滞在
mからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 (非常に良い)

Johanna

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is in a very convenient location in Burbank. Trader Joe's and Ralph's are a ten-minute walk down the street in one direction, along with IKEA, and central Burbank is in the other. There are several restaurants nearby and the Metro bus-stops (for instance 155 for Universal/ Studio City) are just a short walk away. The location is also easy for car service pick-ups and drop-offs. The pool and hot tub are nice, and the availability of a hoist for disabled individuals who wish to use the pool is great.
2024 年 5 月に 7 泊滞在
nmからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 (非常に良い)

Erminia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great, clean, and kid friendly. Thank you.
2024 年 4 月に 2 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for your feedback! We hope to see you again soon.

10/10 (非常に良い)

Emil

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome clean friendly place
2024 年 4 月に 2 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for your feedback! We hope to see you again soon.

6/10 (普通)

Jasmin

良かった点 : 施設のコンディションと設備
2024 年 4 月に 1 泊滞在
mからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for taking a moment to share your experience.Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 (普通)

Vahe

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for your feedback. Hope to see you again soon!

6/10 (普通)

Rocelyn

家族旅行
良かった点 : スタッフとサービス
Pillows and bed not very comfortable.
2024 年 4 月に 2 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for your feedback. Hotel will be addressing this issue.

10/10 (非常に良い)

Rebecca、PORTLAND

良かった点 : 清潔度
2024 年 4 月に 1 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for your feedback. Hope to see you again soon!

10/10 (非常に良い)

Becky

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I definitely recommend!
2024 年 4 月に 4 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you for your feedback! We hope you'll consider us in the future!

6/10 (普通)

Sierra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Pay 22$ a night to park your car in the garage Can hear other people if they are above or besides your room With the price you pay you shouldn’t have to hear anything
2024 年 4 月に 2 泊滞在
,からの返信 (投稿日 : 2024 年 4 月 13 日)
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 (良い)

Chris

2024 年 4 月に 2 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for your feedback! We hope to see you again soon.

10/10 (非常に良い)

Alejandra

mからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 (良い)

Javier

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for your feedback. We hope to see you again soon!

2/10 (非常に不満)

Rachel

2024 年 4 月に 2 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

6/10 (普通)

Yanet

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you for your feedback! We hope to see you soon.

2/10 (非常に不満)

Jasmin

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス
This was my first and will be my last stay at a Hilton hotel!!! Started with the worst front desk clerk: disrespectful attitude, looked up only once from her computer, talked in a monotonous, very uninterested way as if she is too bored or too tired or someone who hates her job! There were two of us waiting to be checked in by the front lobby, just in front of the clerks( we arrived early), were told that we’ll be informed once ready to check in. But they started checking in people few minutes after us without bothering to let us know that we can check in despite the fact they took our phone numbers. Disgusting room: Dusty tables and office chair, and dirty hand lotion dispenser!!!! Asked front desk so housekeeping can clean the tables and chair. Even the phone is so dusty!! The lotion dispenser is so yellow and slippery from old lotion. Hair on the bathroom counter! Their parking is also expensive $24/night. There are nicer, cleaner and cheaper hotels than this Hilton hotel. Stay away from this one. Our stay was very disappointing.
2024 年 3 月に 2 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 (普通)

Anthony

良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
I needed to be close to this location and that's why I chose it. the property could be in better shape. I drive an electric car and several of the car chargers in the parking garage were not working. In the room I stayed in there was only one sher curtain on thewindow, there were two black out curtains, and i think one curtain was missing., also, there was abvery nice refrigerator in the roon, BUT it is not the kind that defrosts automatically, and the freezer portion of the refrigerator was unusable because it was too caked with frost.
2024 年 3 月に 1 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you for your feedback. Hotel will be addressing these issues.

8/10 (良い)

Jin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ovwrall was good except the distance meaning 5 miles but actual distance greater than 5 miles.
2024 年 3 月に 1 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 3 月 31 日)
Thank you for your feedback. We look forward to seeing you in the future.

6/10 (普通)

Teri

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for your feedback. We hope you'll consider us in the future.

8/10 (良い)

Scott

良かった点 : 清潔度、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 3 月 23 日)
Thank you for your feedback!! We hope to see you again soon!

10/10 (非常に良い)

Cheyenne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 3 月 13 日)
Thank you for staying with us. We appreciate your feedback!

10/10 (非常に良い)

Donna

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, and great location
2024 年 2 月に 3 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 2 月 29 日)
Thank you for your feedback! We hope to see you again in the future.

8/10 (良い)

Lourdes

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good experience
Over all my stay was good.
2024 年 2 月に 2 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 2 月 29 日)
Thank you for your feedback! We hope to see you again in the future.

10/10 (非常に良い)

Anthony

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 2 月 23 日)
Thank you for giving us such rating! We hope were considered again in the future!!

10/10 (非常に良い)

Joshua

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 2 月 23 日)
Thank you for giving us such rating! We hope were considered again in the future!

8/10 (良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 2 月 23 日)
Thank you for giving us such rating! We hope were considered for your future stays!

2/10 (非常に不満)

Boris

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The lady that was working in the evening was horrible, she called the room to claim that the next-door neighbor was complaining of noise when, in fact, we were making any noise at all, she came in, pounded on the door complaining, next thing I know there are Burbank police?? Unbelievable experience, she needs to be disciplined and fired for her actions.
2024 年 2 月に 1 泊滞在
mからの返信 (投稿日 : 2024 年 2 月 11 日)
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 (良い)

Sarah

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Cats Welcome
Staff was very friendly and polite. Though we kept hearing upstairs neighbor’s walking and tv, the bathroom faucet handle was extremely hard to turn and shower head needed declogging, I would definitely stay here again. Great security measures and underground parking (additional fee) were great amenities. Allowing cats in the rooms during our stay was a big plus in our books!
2024 年 2 月に 2 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you for your feedback! We hope to see you again soon.

10/10 (非常に良い)

Dustin、Bakersfield

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you for taking the time to give us such rating! We hope to see you again soon.

10/10 (非常に良い)

Shirley

良かった点 : 清潔度
2024 年 1 月に 1 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you for taking the time to give us such rating! We hope to see you again soon.

10/10 (非常に良い)

Hiam

家族旅行
良かった点 : 施設のコンディションと設備
The room was in excellent condition also the property
2024 年 1 月に 12 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 1 月 31 日)
Thank you for giving us such rating! We hope to see you again soon!

10/10 (非常に良い)

Michele

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Visit our daughter in. Burbank and we love this hotel but they definitely need more USB ports and outlets. In this day and age, everyone has to charge their toys!
2024 年 1 月に 1 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 1 月 29 日)
Thank you for taking a moment to rate your experience. I am happy to hear you found our property to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 (非常に良い)

Jenny

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Tranquilodad exelente sector
2024 年 1 月に 1 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 1 月 29 日)
Thank you for taking a moment to rate your experience. I am happy to hear you found our property to your liking. We look forward to welcoming you back to our hotel in the future.

8/10 (良い)

Charlene

2024 年 1 月に 3 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 3 月 23 日)
Thank you for your feedback!! We hope to see you again soon!

8/10 (良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
mからの返信 (投稿日 : 2024 年 1 月 27 日)
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 (普通)

Cynthia

家族旅行
I expected more from the Hiltons Hotels. Beds were squealing every time you will sit on the bed or lay on the bed. The shower head was rusted. When showering I had warm water and cold water come and go during my shower. So I had to take a quick shower.
2024 年 1 月に 2 泊滞在
mmからの返信 (投稿日 : 2024 年 1 月 21 日)
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 (非常に不満)

brandon

2024 年 1 月に 3 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 1 月 20 日)
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 (非常に良い)

Steven

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Two Bathrooms!!!
we stayed in a king suite which had 2 bathrooms. Two bathrooms!!! What more do you need. It tends to be a tad loud from various machines in and around the hotel but not too bad. Parking is easy. Breakfast options are quick and easy and the hotel is close to everything
2024 年 1 月に 8 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 1 月 20 日)
Thank you for taking a moment to share your experience. I am happy to hear you found our property to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

4/10 (不満)

Vamsi Mohan

良かった点 : 清潔度
気になった点 : スタッフとサービス
2024 年 1 月に 2 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 1 月 20 日)
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 (非常に良い)

Reda

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location at very nice area, easy parking
2024 年 1 月に 3 泊滞在
mmからの返信 (投稿日 : 2024 年 1 月 12 日)
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 (非常に良い)

Adam

2024 年 1 月に 1 泊滞在
Cynthia Rodriguezからの返信 (投稿日 : 2024 年 1 月 29 日)
Thank you for taking a moment to rate your experience. I am happy to hear you found our property to your liking. We look forward to welcoming you back to our hotel in the future.

6/10 (普通)

Awni

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、客室の快適度
Mixed Experience
Positives: The check-in staff were friendly and accommodated our request for a top-floor room away from the elevator. The indoor parking, conveniently located near the elevator, streamlined our check-in process, and the room was notably clean. Negatives: Unfortunately, the rooms lack sufficient sound insulation, creating challenges for those seeking a peaceful environment, as noise from nearby rooms is easily audible. The constant and noisy bathroom ventilation, along with the shaking of the floor and furniture from nearby footsteps, were additional drawbacks. Furthermore, a late-night staff call regarding noise disrupted our sleep, and the initial charge for untouched water bottles (though they've agreed to refund us) added to the inconvenience. For light sleepers, this hotel may not be the most suitable choice.
2024 年 1 月に 1 泊滞在
Breeからの返信 (投稿日 : 2024 年 1 月 10 日)
Thank you for choosing the Hilton Garden Inn as your home away from home. We appreciate you and your feedback. The points that you have mentioned have been shared with our team. Your feedback will not only allow us to improve for other guests, but it will give us the opportunity to earn a 10 out of 10 from you during your next visit.Cheers,

6/10 (普通)

Stacie Rose

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 4 泊滞在
Breeからの返信 (投稿日 : 2024 年 1 月 10 日)
Thank you for choosing the Hilton Garden Inn, we appreciate you and your feedback. We hope the next visit, we have the chance to earn a 5 out of 5 stay experience. Warmest Regards,

8/10 (良い)

Issa

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 4 泊滞在
Breeからの返信 (投稿日 : 2024 年 1 月 10 日)
Thank you for staying with us at The Hilton Garden Inn! We appreciate your feedback; we hope to welcome you back soon!All My Best,