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ファウンド サンタ モニカ パウード バイ ソンダーの口コミ

3 out of 5
ファウンド サンタ モニカ パウード バイ ソンダー
12311 Santa Monica Blvd, Los Angeles, CA

口コミ

7.8

良い

評価 10 - 195 件の口コミ中 91 件が非常に良い" "
評価 8 - 195 件の口コミ中 44 件が良い" "
評価 6 - 195 件の口コミ中 20 件が普通" "
評価 4 - 195 件の口コミ中 15 件が不満" "
評価 2 - 195 件の口コミ中 25 件が非常に不満" "

8.4/10

清潔度

8.2/10

スタッフとサービス

7.2/10

設備とサービス

8.0/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Fumie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフの方も親切でアクセスがとても良かったです。またご利用させていただきます。
2023 年 11 月に 3 泊滞在

10/10 (非常に良い)

Noda

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 4 月に 4 泊滞在

8/10 (良い)

Melissa

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
We had a hard time getting in the building, but the staff was very helpful. The room was nice, clean, and quiet. We loved the pool table.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Gleb

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Comfy room, great showers. Was nice to have small balcony.
2024 年 4 月に 1 泊滞在

6/10 (普通)

Anabella

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
The room was ample and clean. But the walls and ceilings are not sound insulated and you can hear your neighbors left, right and above. There is no furniture to place folded clothing.
2024 年 3 月に 5 泊滞在
Sonderからの返信 (投稿日 : 2024 年 4 月 23 日)
Hi Anabella, your feedback is appreciated. While we're glad you enjoyed your space, we're sorry that noise was an issue. Our team would've been happy to deliver a white noise machine and earplugs to alleviate unwanted sounds. We'll pass along your thoughts about clothing storage to our designers to see how we can improve. We hope to host you again soon at another one of our 40+ locations.

10/10 (非常に良い)

Miaozhu

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
There is construction upstairs so loud
2024 年 3 月に 1 泊滞在

8/10 (良い)

Kaitlyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在

8/10 (良い)

Patrick

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything about the hotel is 4 or 5 stars. The problem is the location. Not many great eating spots nearby and lots of homeless people outside. Makes it hard to go or a walk or walk further out to eat.
2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

??

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very Good
2024 年 2 月に 3 泊滞在

2/10 (非常に不満)

Danielle

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Sonderからの返信 (投稿日 : 2024 年 2 月 12 日)
Hi Danielle, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 (非常に良い)

Iwona、Redmond

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

4/10 (不満)

Nicole

出張
2024 年 1 月に 4 泊滞在
Sonderからの返信 (投稿日 : 2024 年 1 月 28 日)
Hi Nicole, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

10/10 (非常に良い)

Sayuri

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Muy bonito,cómodo y centrico. El personal muy amable también
2024 年 1 月に 3 泊滞在

4/10 (不満)

宿泊されたお客様

出張
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Okay if you want to save money but not for me
Extremely noisy as it is on a high-traffic street and not as safe as I am used to. The rooms are tiny, maybe fitting for students who are trying to save money but not fit for families. Woke up to a homeless person outside of my window screaming at 7 am. It also would be nice to have water and slippers in the room to not walk on the carpet which is dark to hide stains.
2024 年 1 月に 1 泊滞在
Sonderからの返信 (投稿日 : 2024 年 2 月 8 日)
We're disheartened to hear about your experience during your stay. We understand the importance of a peaceful environment for a restful stay — our team is always happy to deliver a white noise machine and earplugs upon request. We understand there is a homelessness issue within the city, and we wish there were more we could do to help. Security is one of our top priorities, and we work to ensure our spaces are secure and comfortable for all of our guests. Should you decide to give us another chance, we'd love to help you choose a more spacious room for your next visit.

10/10 (非常に良い)

Barbara

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great and easy to check in
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Alan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I like the property and the staff was extremely friendly.
2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Brian

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 4 泊滞在

8/10 (良い)

Helene

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ok
2023 年 11 月に 1 泊滞在

2/10 (非常に不満)

Sergio

出張
気になった点 : スタッフとサービス、施設のコンディションと設備
Shower in the hotel room was inoperable, no working shower for 3 days. False promises to inspect and repair, no one showed up. Lack of care for guest experience, no attempt was made for accommodation. Parking lot entrance is awful, the uneven damage will likely scrape the bottom of your vehicle. Regardless of careful maneuvering you will scrape.
2023 年 11 月に 2 泊滞在
Sonderからの返信 (投稿日 : 2023 年 11 月 19 日)
Hi Sergio, your feedback is important to us. We're incredibly sorry for the frustration and inconvenience surrounding the shower. Please accept our apologies for the communication error. We hope to have the opportunity to show you a better experience in the future.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good location
Great location. Close proximity to UCLA. Comfortable & clean. Pack earplugs though because the walls are thin. I was able to park directly in front of the hotel overnight which was convenient. My only complaint is once my booking was confirmed through Hotels.com I was then required to verify my identity through the hotel, including sharing personal information, sending them a picture of my driver’s license, & a photo of myself. I thought that was strange.
2023 年 11 月に 1 泊滞在

8/10 (良い)

Amber

2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Olivia

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very cute and comfy
2023 年 11 月に 2 泊滞在

2/10 (非常に不満)

Mohammad

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス
worst experience ever.
2023 年 10 月に 1 泊滞在
Sonderからの返信 (投稿日 : 2023 年 10 月 31 日)
Hi Mohammad, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 (非常に良い)

Natachanan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good locations and clean
2023 年 10 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

出張
良かった点 : 清潔度
気になった点 : 客室の快適度
Clean, yes. Loud AF? You bet!
The room and the bathroom were clean - but they're supposed to be, right? I should have known what I was in for when I saw the ear plugs. They provided them because the room is right by the street and the traffic is constant and loud. It felt like an expensive Air B&B without any extras, like a 24 hr gym or a bar/lounge. On my last day, an ear-piercing alarm that would have awakened the dead went off at 6am - and kept going for 5 minutes. It certainly cut through those ear plugs. All the person at the front desk could say was, "Sorry about that." I will not return.
2023 年 10 月に 3 泊滞在
Sonderからの返信 (投稿日 : 2023 年 11 月 6 日)
Your feedback is important to us. We're sorry your stay fell short of expectations. We provide earplugs in all of our spaces for our guests if needed. There are many different styles of stays throughout our 40+ locations worldwide. We'd love to help you choose the perfect spot for your next stay with your desired amenities. Please reach out to our support team before your next visit so we can help.

8/10 (良い)

Kirat

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Would stay here again
2023 年 9 月に 1 泊滞在

2/10 (非常に不満)

Damon

2023 年 10 月に 1 泊滞在
Sonderからの返信 (投稿日 : 2023 年 10 月 11 日)
Hi Damon, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

4/10 (不満)

Liz

出張
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Dissappinting
Staff were amazing - but this was nowhere near the kind of place advertised. It’s basically a hostel, with a pretty low spec common area. The surrounding area is unsafe, inaccessible and VERY far from Santa Monica. The windows to the rooms are right on the street so I had zero privacy. Coffee machine leaked, shower was weak, super dissapointing stay. Front desk staff, security staff and cleaning staff all really really lovely people - the best part of the trip! Would not stay here again.
2023 年 9 月に 4 泊滞在
Sonderからの返信 (投稿日 : 2023 年 10 月 9 日)
Your feedback is important to us, Liz. While we're thrilled you enjoyed our staff, we're sorry your stay fell short of expectations. We do our best to show all aspects of our spaces and our location on our listing, but we apologize if anything was unclear. Had we known there were issues with the coffee machine and shower, our team would've loved to help with this during your visit. If you decide to give us another chance, we'd love to have the opportunity to make it up to you.

6/10 (普通)

Haoran

2023 年 9 月に 6 泊滞在
Sonder からの返信 (投稿日 : 2023 年 10 月 9 日)
Hi Haoran, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

6/10 (普通)

宿泊されたお客様

グループ旅行
気になった点 : 施設のコンディションと設備
Quite an old hotel, only the reception area seems to be upgraded. A very small parking with a horrible entrance, which will definitely scratch bottom of a low car
2023 年 9 月に 2 泊滞在

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay. Close to a lot of things.
2023 年 7 月に 2 泊滞在

6/10 (普通)

Asia

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The stay over all was decent, what I didn’t like is that when we lifted our blinds there was people sitting outside the window so I didn’t feel comfortable leaving them open, they have a parking garage BUT if you have a low sitting car it will completely scrape the bottom, in the quadbed room that we had there was no full body mirror, the biggest thing was that I had to complain about the people above us jumping and yelling over our heads during all types of night but nothing changed after we complained so we had to deal with that ALL 4 days of our stay which sucked
2023 年 6 月に 3 泊滞在

10/10 (非常に良い)

Chuxiao

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
IT's been a good stay. Thank you to Expedia.
2023 年 6 月に 3 泊滞在

8/10 (良い)

Samantha

2023 年 6 月に 3 泊滞在

8/10 (良い)

Erin

2023 年 5 月に 2 泊滞在

10/10 (非常に良い)

Lauren

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love Sonder hotels: they always find the right balance of being neat, modern, clean, and comfortable, without charging you high prices for unnecessary amenities. Like other Sonder hotels, this hotel has just the right amenities for a fair price. It's also located close to bus stops that can either take you directly to WeHo or (in the other direction) right to the beach.
2023 年 4 月に 2 泊滞在

6/10 (普通)

Melanie

2023 年 4 月に 5 泊滞在
Sonderからの返信 (投稿日 : 2023 年 4 月 25 日)
Hi Melanie, thank you for leaving a review. We’re sorry you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 (非常に良い)

Terrence

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 4 月に 3 泊滞在

2/10 (非常に不満)

Braden

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Rude security guard
The Security guard seams to think she’s running a prison. She alone made it so I will never go back along with the rest of my company. Unbelievably rude for no reason and when I complained the front desk person told me to leave. So I will be charging my card back
2023 年 4 月に 2 泊滞在
Sonderからの返信 (投稿日 : 2023 年 4 月 24 日)
Hi Braden, thank you for bringing this to our attention. We're incredibly sorry for the experience you had with the security team. We just reached out to their supervisor to inform them of this interaction. If you have further information you could provide, please don't hesitate to reach out to our support team.

10/10 (非常に良い)

Mitchell

2023 年 4 月に 3 泊滞在
Sonderからの返信 (投稿日 : 2023 年 5 月 2 日)
Hi Mitchell, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

8/10 (良い)

Gordon

2023 年 3 月に 2 泊滞在

2/10 (非常に不満)

Haonan

The hotel’s accommodation system is an ABSOLUTE DISASTER. I have NEVER rated 2 out of 10 for a hotel, but I cannot let this one go. Talking to a front desk agent is never going to help, as the next front desk agent taking the next shift will know nothing about your request. The night before I checked out, I wished to extend the checkout time to 2pm. I asked a security staff, because there was no front desk staff there. She told me that she could submit a request for me and note that I stayed here for 7 days 6 nights here. The next morning, a staff knocked on my door at 11am, claiming that there was NO request for checkout extension on the system and NO payment submitted, so we must get out of the room before 12 for the “early check-in guests waiting for our room”. We were confused and mad but still started packing, but we were not able to finish packing by 12. Here comes the most ridiculous part. A staff knocked on our door loudly WITH A SECURITY STAFF, telling us there was no record of our request on the system and they would charge us for late checkouts. The “early check-in guests waiting for our room” miraculously disappeared and we could somehow extend our checkout times now. WOW. There was another annoying thing about accommodation during my stay, but I won’t expand on that. I’m never going to stay here again.

2/10 (非常に不満)

Drew

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Staff was friendly and helpful. A cleaning staff member entered the room before checkout time without even knocking claiming that I had already checked out, but I had not. We requested late checkout and it was approved, then the next morning it was rescinded and the room was rented to someone else. They need to ge their processes fixed. Will not stay at another property with minimal staff and broken online processes.
2023 年 3 月に 1 泊滞在
Sonderからの返信 (投稿日 : 2023 年 3 月 20 日)
Hi Drew, thanks for bringing this to our attention. We're sorry for the confusion with your late check-out. It wasn't allowed because we did not receive the payment for the late check-out. We're sorry if this wasn't communicated clearly. If you choose to give us another chance, we'd be happy to recommend another location with a staffed front desk.

8/10 (良い)

david

家族旅行
良かった点 : 清潔度、スタッフとサービス
Clean , comfortable ,no fuss and friendly front desk if needed
2023 年 2 月に 2 泊滞在

10/10 (非常に良い)

Wayne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Would definitely stay here again..The security guards and the hotel staff that were there during the day were all very friendly and personable No complaints
2023 年 2 月に 2 泊滞在

10/10 (非常に良い)

Erin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great location and room size
Huge room, comfy bed with lots of plush pillows, luxury products in bathroom. Great location on several good public transit lines with direct service to the beach, downtown LA and the airport. Relatively quiet and safe neighborhood. Friendly and attentive staff. My one complaint is the hallways are a bit dingy - doesn’t make for the greatest first impression. It’s clean; nothing new carpet and a bit of a refresh wouldn’t solve.
2023 年 2 月に 3 泊滞在

4/10 (不満)

DAVID、HAVERTOWN

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
You have to do an 8 online minute checkin in advance. Can't just show up and do it person. You must enter a long numeric code to enter building but the numeric pad is low and not well lit and the numbers are mostly worn off. My reservation confirm literally said I would have a private parking space assigned to my room; a night audit guy and checkout guy were baffled; there is no such parking with spaces assigned to specific rooms. My bed had a mattress well past its prime. At least the staff were nice when they were at front desk.
2023 年 1 月に 1 泊滞在

10/10 (非常に良い)

Barclay

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Business trip to Santa Monica
Room was big and bed was very comfortable. It was very clean, staff was very friendly and helpful. I was very please with the accommodations. Only thing is I wish they would patrol the parking in the garage better. Some people were parked outside the lines actually into the next parking spot, making it impossible to park in some spots.
2022 年 11 月に 6 泊滞在

10/10 (非常に良い)

Deboragh B

2022 年 10 月に 7 泊滞在