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エクスプレスイン&スイーツの口コミ

2.5 out of 5
エクスプレスイン&スイーツ
1150 N Grove Avenue, Ontario, CA

口コミ

5.2
評価 10 - 760 件の口コミ中 122 件が非常に良い" "
評価 8 - 760 件の口コミ中 124 件が良い" "
評価 6 - 760 件の口コミ中 116 件が普通" "
評価 4 - 760 件の口コミ中 120 件が不満" "
評価 2 - 760 件の口コミ中 278 件が非常に不満" "

5.6/10

清潔度

5.6/10

スタッフとサービス

5.0/10

設備とサービス

5.2/10

施設のコンディションと設備

6.2/10

環境への配慮

口コミ

2/10 (非常に不満)

Masato

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2020 年 2 月 18 日)
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 (非常に良い)

SG、JAPAN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
オススメです。
部屋はとてもキレイ。スタッフが親切。料金も安い。gooooooooooooooooooooooooooooooooooooood!
Travelodge Staff からの返信 (投稿日 : 2016 年 2 月 6 日)
私たちはあなたのフィードバックを感謝し、すぐにお会いしたいあなたのコメントをありがとう!私たちは、あなたが私たちとあなたの滞在を楽しんで喜んでいます!

10/10 (非常に良い)

Sylvia

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good everything
2024 年 5 月に 2 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Sylvia,Thank you for your feedback! We're delighted to hear that you had a good experience overall. Your satisfaction is our priority, and we're pleased that everything met your expectations. We appreciate your kind words and hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

2/10 (非常に不満)

Walter José

気になった点 : 清潔度、スタッフとサービス
Me hicieron salir en la madrugada , ah buscar efectivo cuando si aceptaban tarjetas , y que por un depósito de una habitación que ya tenía paga
2024 年 5 月に 2 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Guest,We sincerely apologize for any inconvenience you experienced during your check-in process, especially regarding the request for cash and a deposit after you had already paid for your room. Your feedback is important to us, and we will address this issue with our team to ensure smoother and more transparent procedures for our guests. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 (良い)

Erick

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Guest,Thank you for your review! We're thrilled to hear you had a great stay. If there's anything specific you feel we could improve upon to make it a 5-star experience next time, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 (非常に良い)

Patrick

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great stay
2024 年 4 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Patrick,Thank you for the review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely, Hotel Manager

10/10 (非常に良い)

Cristian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Cristian,Thanks for choosing our hotel for your stay and the 5 ratings you have given us based on your experience. Hope you had a wonderful experience with us. Please visit us again.Sincerely, Hotel Manager

10/10 (非常に良い)

Juan

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great quick stay! Clean property, clean rooms, hottub was a plus! Extra clean!!
2024 年 4 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you had a great quick stay with us and that you found our property and rooms clean. We're glad you enjoyed the hot tub as well! Your satisfaction is important to us, and we appreciate your positive comments. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Zaid

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was cool and great
2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Guest,We're delighted to hear that everything was cool and great during your stay with us. Your positive feedback is appreciated! If there's anything else we can do to make your next visit even better, please feel free to let us know. We look forward to welcoming you back for another enjoyable experience.Sincerely, Hotel Manager

10/10 (非常に良い)

Sam

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice staff extremely clean room.
2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Sam,Thank you for your kind words! We're thrilled to hear that you found our staff nice and the room extremely clean. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

8/10 (良い)

Tomas

Several homeless people and some agresive
2024 年 4 月に 4 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Guest,Thank you for bringing this matter to our attention. The safety and comfort of our guests are our top priorities, and we take reports of aggressive behavior seriously. We will address this issue promptly with our security team to ensure the safety of all our guests.If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.Sincerely, Hotel Manager

2/10 (非常に不満)

cesar

気になった点 : スタッフとサービス
2024 年 3 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Cesar,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

2/10 (非常に不満)

Daniel

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Front office was sketchy and have hidden cash fees. They tried scamming my friend as well
2024 年 3 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Daniel,We apologize for the negative experience you encountered with our front office. We take such feedback seriously and assure you that it does not align with our standards of service. We will investigate this matter thoroughly to ensure it is addressed appropriately. Your comfort and trust are important to us, and we're committed to providing transparent and fair service to all our guests. Thank you for bringing this to our attention. We hope to welcome you again soon.Sincerely, Hotel Manager

2/10 (非常に不満)

Ati

出張, 家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was so poor and the price was so high for such a bad quality and terrible services
2024 年 3 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Guest,We're deeply sorry to hear about your disappointment with your recent stay. Providing a positive experience for our guests is our top priority, and it's concerning to hear that we fell short of meeting your expectations in terms of quality and service. Your feedback is invaluable, and we will address these issues promptly to ensure improvements are made. We apologize for any inconvenience caused and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 (非常に不満)

Yesenia

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The sheets were not changed and there were roaches.
2024 年 3 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Yesenia,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay, including the cleanliness of your room and the presence of pests. Please rest assured that we take these concerns seriously and will take immediate action to address them. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Delores

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property is well maintained and has very clean upgraded rooms, staff is awese
2024 年 3 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Delores,Thank you for your positive feedback! We're delighted to hear that you found our property well-maintained, with clean and upgraded rooms. Providing a comfortable and pleasant experience for our guests is our top priority, and we're thrilled that we met your expectations. We appreciate your kind words about our staff as well. It was a pleasure serving you, and we hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
In the middle of remodeling, but for a night it was perfect
2024 年 3 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Guest,Thank you for your feedback. We're glad to hear that you found your stay satisfactory despite the ongoing remodelling. We appreciate your understanding and patience during this process. We hope to welcome you back for an even better experience once the renovations are complete.Sincerely, Hotel Manager

8/10 (良い)

Alejandro

気になった点 : 清潔度
2024 年 3 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Alejandro,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

8/10 (良い)

Robert

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Robert,Thank you for your 8 out of 10 ratings! We're glad to hear that you enjoyed your experience with us and hope to continue exceeding your expectations in the future. If there is anything we can do to improve your next visit, do let us know. Hope to welcome you again soon.Sincerely, Hotel Manager

10/10 (非常に良い)

Victor

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy lindo limpio solo falta un clóset pero de ahí todo lindo
2024 年 2 月に 3 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Victor,Thank you for your positive feedback! We're glad to hear that you found our hotel nice and clean. We appreciate your suggestion regarding the closet and will consider it as we strive to improve our facilities. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

2/10 (非常に不満)

Joseph

2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Joseph,Thank you for your rating, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please do not hesitate to reach out to us. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager

2/10 (非常に不満)

Jesus

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very bet room
2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Guest,Thank you for your feedback. We're sorry to hear that you found the room uncomfortable. Your satisfaction is important to us, and we'll consider your comments to improve our accommodations. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Rodolfo

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy limpio
2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Rodolfo,Thank you for acknowledging the cleanliness of our facilities. We take great pride in maintaining a high standard of cleanliness for our guests' comfort and satisfaction. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

10/10 (非常に良い)

Dijen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Managementからの返信 (投稿日 : 2024 年 2 月 9 日)
Thank you for the ratings

6/10 (普通)

Malissa

The front desk was okay not to friendly just check in asked for 60 cash deposit I gave to him he said no pets no smoking I get my deposit back in the check out
2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Malissa,Thank you for sharing your experience with us. We apologize if the front desk staff's demeanour did not meet your expectations. Your feedback is valuable, and we will address it with our team to ensure a more welcoming experience for our guests. We hope to welcome you again soon.Sincerely, Hotel Manager

8/10 (良い)

chiana

2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Chiana,We're glad you had a positive experience during your stay. If there's anything we can do to make your next stay even better and earn that perfect 5, please let us know. We appreciate your feedback and look forward to welcoming you back soon.Sincerely, Hotel Manager

8/10 (良い)

Gabriela

2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Guest,Thank you for providing a rating. If there are specific aspects of your experience that contributed to the 8/10 rating or areas where we can improve, we would appreciate any additional feedback. Your input helps us enhance the quality of our services. Sincerely, Hotel Manager

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Gross beds and rude treatment by owners
Cheap but gross there’s a reason you don’t see the bathrooms in the pictures before booking and the bedding was filthy when I went to ask for clean bedding I was talk to and treated like I was a liar I didn’t get any bedding until I asked him if he wanted to go see for himself this place is ran by the owners who live on site I do not recommend anyone to stay here
2024 年 1 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Guest,We apologize for the experience you had during your stay. Your feedback about the cleanliness and the way you were treated is concerning, and we take this seriously. We will investigate the issues you raised and address them with our team to ensure improvements are made. We hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager

4/10 (不満)

Jesus

良かった点 : 清潔度
気になった点 : スタッフとサービス、客室の快適度
Bad experience for me
The guy at the counter wanted cash for the security deposit regardless i said NO just charge my CC then he said we will extra charge more on top just for using myCC , the hot water last an eternity to come out the shower, very noisy place at nights you could hear the fwy traffic all night long.
2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 3 日)
Dear Jesus,Thank you for choosing our property.We are very sorry that we did not meet your expectations.Your comments are very important to us, as they will help us to improve our services and our guest experience even more.We hope that you will visit us again.SincerelyHotel Manager

6/10 (普通)

Robert

出張
気になった点 : 施設のコンディションと設備
The room had cockroaches in the room I was given and no clothing pile to hang clothes on hangers and no bed side tables . Really not what I paid for. Also male at front desk was rude.
2024 年 1 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 1 月 28 日)
Dear Guest,We apologize for the inconveniences you experienced during your stay, including the pest issue, lack of essential amenities, and the reported rudeness from our front desk staff. This falls short of our standards, and we are addressing these matters urgently. Your feedback is valuable, and we hope to have the opportunity to make amends in the future. If you would like to provide more details, please contact us directly.Sincerely, Hotel Manager

10/10 (非常に良い)

Pascal

2024 年 1 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Guest,Thank you for the 5 out of 5 rating! We're delighted to hear about your positive experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to hosting you again.Sincerely, Hotel Manager

10/10 (非常に良い)

Jessica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent Stay
It was an excellent stay. Been staying here for a while. Friendly staff and rooms are very clean.
2024 年 1 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Jessica,Thank you for your loyalty and positive feedback! We're delighted to hear that you had an excellent stay, and we appreciate your continued trust in our services. It's wonderful to know that our friendly staff and clean rooms have consistently met your expectations. We look forward to welcoming you back for many more enjoyable stays in the future!Sincerely, Hotel Manager

2/10 (非常に不満)

ASHLEY

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
AS SOON AS WE ARIVED WE SAW ROACHES. WE CALLED AROUND BUT NO ONE HAD AVAILABLE ROOMS. IT WAS SO NOISY YOU CAN HEAR THE FREEWAY. THE STAFF WAS RUDE ALSO.
2023 年 12 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear ASHLEY,We're sorry to hear that you had a negative experience during your stay with us. We have a vigorous pest control program and can assure you that no insects are in our rooms. Please know that we take all guest concerns seriously and would appreciate the opportunity to investigate the situation and come to a resolution. We hope to have the chance to improve your experience in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Michael

家族旅行
2023 年 12 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Michael,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us, and we greatly appreciate your support. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Patrick

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very upscale place
2023 年 11 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 11 月 30 日)
Dear Patrick,Thank you for your feedback. We're thrilled to hear that you found the place very upscale during your stay! Providing a high-quality and enjoyable experience for our guests is our goal. We value your input and look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

2/10 (非常に不満)

Osvaldo

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My stay at Express Inn was thoroughly unsatisfactory, marred by an array of issues that underscored the establishment's lack of concern for guest comfort. The owner's evident power trip manifested through arbitrary rules and a dismissive attitude, creating an unwelcoming atmosphere. Adding to the discomfort was the owner's son, who patrolled the premises, contributing to a sense of unease rather than providing any semblance of security. The presence of stains on the bed and the unfortunate discovery of roaches made the room far from the clean and inviting space one expects from a motel. What further soured the experience was the excessively strict no-visitors policy, a measure enforced with an insistence on collecting visitors' IDs for copying. This requirement not only felt invasive but also led to friends opting out of visiting altogether, undermining the purpose of a social stay. Moreover, the owner's practice of personally knocking on doors at 11:00 am to hasten check-out reflected a lack of consideration for guests' privacy and sleep. It appeared as though customer satisfaction took a backseat to the owner's convenience, leaving a lasting impression of a business that prioritizes its rules over the well-being of its patrons. To add insult to injury, the evident inconsistency in rule enforcement and the seemingly arbitrary nature of these rules only compounded the negative experience. Express Inn failed to meet even the basic standards of a comfortable motel.
2023 年 11 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Osvaldo,Please accept our sincere apologies, this is indeed very unfortunate.I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Whatever may be the reasons, we will verify the reality and take action against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform you that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guests. I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.Sincerely, Hotel Manager

2/10 (非常に不満)

Cassandra

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Please don't stay here
TLDR: not as they've advertised. The front desk, well side window, person's eyes were so heavily bloodshot that I'm not sure they could be the whites of his eyes ever again. He was very adamant about no smoking in rooms or on the property, okay no problem. The family and I head up to the room, turned on the lights and bugs flew at us. No end tables, which is bad if you have to have a breathing machine to sleep. More bugs in the microwave. Did not feel safe in room or neighborhood. We were out of there in under 5 minutes.
2023 年 9 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 11 月 22 日)
Dear Guest,We are truly sorry to hear about your unsettling experience during your stay. This is far from the standard we strive to provide for our guests. Your safety, comfort, and overall experience are of utmost importance to us. I deeply apologize for the condition of the room, the presence of bugs, and the feeling of insecurity in the neighborhood. Your feedback is taken seriously, and I assure you that we will investigate and address these issues immediately to prevent such incidents from happening again. Request your understanding and continued patronage.Sincerely, Hotel Manager

10/10 (非常に良い)

Tina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Weekend getaway.
We had a great experience. Check in was easy. The motel was very clean. The staff was helpful had tv issues and was resolved immediately.
2023 年 11 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear Tina,Thank you for your visit. We're thrilled to hear about your great experience! It's wonderful that check-in was easy, and you found the motel very clean. We appreciate your kind words about our helpful staff, swiftly resolving your TV issues. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

2/10 (非常に不満)

America

出張, カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I’m not one to leave reviews but I needed to for this one because from someone who stays at plenty of hotels from time to time, this one is on the bottom of the list. If I could have left a 0 star review I would. To start off , their “ clean “ towels had stains on them, their “clean” sheets had stains on them ( we had to use our own , luckily we had blankets in the car ) ; the AC had water leaking all on the floor , we woke up to a puddle on the side of the bed. To top it off, They are probably the most rude hotel hosts I’ve encountered. No type of customer service nor communication. I do not recommend this hotel to anybody , definitely not worth your money. If I was able to get a refund , I most definitely would. We will never be staying here again.
2023 年 11 月に 1 泊滞在
Hotel Manager.からの返信 (投稿日 : 2023 年 11 月 18 日)
Dear America,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

6/10 (普通)

Ruben

良かった点 : スタッフとサービス
All
2023 年 11 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 11 月 16 日)
Dear Ruben,Thank you for your feedback. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, we apologize. We will make sure we do better than ever for future guests. Please visit us again.Sincerely, Hotel Manager

2/10 (非常に不満)

Soila

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
M
2023 年 11 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 11 月 13 日)
Dear Soila,Thank you for your rating, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please do not hesitate to reach out to us. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager

2/10 (非常に不満)

Debra

気になった点 : 清潔度
I can’t really comment on my stay because when I turned on the lights to the room I saw bugs scurrying all over the floor and when I went into the bathroom they were running all over the tub. At that point I went back to the office to get my $60 cash deposit back and started looking for other accommodations. Although I didn’t actually stay longer than a couple of minutes I did notice that room is about as Spartan as you can get. I wouldn’t recommend this property.
2023 年 11 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear Debra,Thank you for the stay. On behalf of our entire team, I would like to apologize for failing to match your expectations. Your satisfaction is important to us and we will make improvements to ensure an exceptional experience next time. I hope that you will consider staying with us and offer us another chance to provide you with a superior experience.Sincerely, Hotel Manager

6/10 (普通)

Daniel

2023 年 11 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 11 月 13 日)
Dear Daniel,Thank you for the stay and your rating of 6 out of 10. Please let us know your opinion, which can help us improve our hotel service from 6 to 10. We appreciate your feedback. Hope you will visit us again soon. Sincerely, Hotel Manager

8/10 (良い)

Robert

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 11 月 13 日)
Dear Robert,Thank you for your 8 out of 10 ratings! We're glad to hear that you enjoyed your experience with us and hope to continue exceeding your expectations in the future. If there is anything we can do to improve your next visit, do let us know. Hope to welcome you again soon.Sincerely, Hotel Manager

10/10 (非常に良い)

Abram

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 11 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 11 月 9 日)
Dear Abram,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honor to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

6/10 (普通)

Roberto C

出張, カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Me gustaría si llegas antes de el tiempo de entrada poder tener un cuarto por mi mismo precio cosa que pasó que si tenían cuartos disponibles pero me pedían extra dinero por darme el cuarto más temprano solo pienso que uno llega cansado de manejar y al final este establecimiento solo le importa dinero no le importa la comodidad del cliente
2023 年 11 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 11 月 8 日)
Dear Roberto C,Thank you for your feedback. We appreciate your feedback and apologize for any inconvenience during your early check-in request. We strive to accommodate our guests, and your experience falls short of our standards. We'll review our policies to ensure a smoother check-in process that prioritizes guest comfort and convenience. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 (非常に良い)

Jose luis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lo mejor disfrute descanse la pase bien el servicio de maravilla el personal limpio el cuarto los servicios
2023 年 10 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 11 月 2 日)
Dear Jose Luis,Thank you for your feedback. We're delighted to hear that you had an enjoyable and relaxing stay and found the service, staff, room, and services to be wonderful and clean. Providing a great guest experience is our priority, and your positive feedback is truly appreciated. We look forward to welcoming you back for another fantastic stay.Sincerely,Hotel Manager

10/10 (非常に良い)

Jessica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent stay
Excellent stay. Wonderful stay. Will stay again. Would definitely recommended stay. Newly remodeled rooms and clean. Excellent customer service
2023 年 10 月に 2 泊滞在
Hotel Manager.からの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Jessica,Thank you for your wonderful feedback. We are thrilled to hear that you had an excellent stay with us! We're delighted that you found your stay wonderful, and we wait to welcome you back in the future. Thank you for considering us for your next stay, and for recommending us to others. Our newly remodeled rooms and commitment to cleanliness are indeed top priorities. Our team is dedicated to providing excellent customer service, and we're delighted that it made your stay even better. We look forward to your next visit!Sincerely,Hotel Manager.

6/10 (普通)

Angie

良かった点 : 客室の快適度
2023 年 10 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 10 月 28 日)
Dear Angie,Thank you for your feedback and for taking the time to rate your experience. We would love to know how we can improve to make your next stay more enjoyable. Please feel free to share any specific suggestions or concerns with us. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

10/10 (非常に良い)

Rodolfo

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy limpio
2023 年 10 月に 1 泊滞在
Hotel Manager.からの返信 (投稿日 : 2023 年 10 月 25 日)
Dear Rodolfo,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely,Hotel Manager