朝食、ランチ、ディナーに営業
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ダブルツリー バイ ヒルトン サン ペドロ - ポート オブ ロサンゼルスの口コミ

4 out of 5
ダブルツリー バイ ヒルトン サン ペドロ - ポート オブ ロサンゼルス
2800 Via Cabrillo Marina, San Pedro, CA

口コミ

7.6

良い

評価 10 - 1013 件の口コミ中 427 件が非常に良い" "
評価 8 - 1013 件の口コミ中 225 件が良い" "
評価 6 - 1013 件の口コミ中 155 件が普通" "
評価 4 - 1013 件の口コミ中 110 件が不満" "
評価 2 - 1013 件の口コミ中 96 件が非常に不満" "

8.2/10

清潔度

8.0/10

スタッフとサービス

7.2/10

設備とサービス

7.6/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

6/10 (普通)

Kenichi

グループ旅行
良かった点 : 清潔度
ホテル内で食事も可能で、アナハイム球場までクルマで1時間程度で移動でき便利でした。
2022 年 9 月に 2 泊滞在

2/10 (非常に不満)

Edward

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There was a load boycott early in the morning that did not let me sleep at all. Nice area but things of that nature should not happen
2024 年 5 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for booking your stay with us . We appreciate your business and do apologize for any inconvenience this may have caused you during your stay with us.

10/10 (非常に良い)

Paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice place
2024 年 5 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for booking your stay with us. We appreciate your business and hope you will visit us again soon

8/10 (良い)

Claudia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place near the water in San Pedro. There are some restaurants around but you definitely need a car if you want more options. Clean hotel and quiet surroundings. There were 2 weddings held there throughout the weekend and I barely noticed. Had some issues with my remote and the front desk said they’d send someone, no one ever came. Didn’t sleep much the first night because the occupants above me were stomping throughout the night. I’d stay here again.
2024 年 5 月に 2 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for booking your stay with us. We appreciate your business. We are sorry you didn't fully enjoy your stay with us we hope you will consider us again

8/10 (良い)

Silvino

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good 👍
2024 年 5 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for booking your stay with us. We appreciate your business and look forward to your visit again with us.

4/10 (不満)

Xiao

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for booking your stay with us. We are sorry you didn't enjoy your stay with us. Please give us a call and let us know if there is anything we can do to help.

10/10 (非常に良い)

Duo

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
very good
2024 年 5 月に 2 泊滞在
DoubleTree by Hilton San Pedroからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Duo,It's fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again.

2/10 (非常に不満)

Lidia

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
DoubleTree by Hilton San Pedroからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Lidia,Thank you for taking the time to leave us your rating. We are sorry that you did not have an excellent experience.

10/10 (非常に良い)

Eric

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The check in was easy and the staff was very friendly and helpful
2024 年 5 月に 1 泊滞在
DoubleTree by Hilton San Pedroからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Eric,Our associates make sincere hospitality their priority. We appreciate your kind review and we are glad to know you enjoyed your stay. We look forward to seeing you upon your return to the area.

8/10 (良い)

Cathy

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
DoubleTree by Hilton San Pedroからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Cathy,Thank you for your recent rating regarding your stay with us we hope you will consider staying with us again soon.

10/10 (非常に良い)

Carol

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location. Staff in restaurant, bar and front desk were very customer focused!
2024 年 5 月に 1 泊滞在
DoubleTree by Hilton San Pedroからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Carol,Our associates make sincere hospitality their priority. We appreciate your kind review and we are glad to know you enjoyed your stay. We look forward to seeing you upon your return to the area.

2/10 (非常に不満)

Walter

Property is under Pickett from a union from 7 AM till 5 PM every day and they’re using drums and loudspeakers outside of the property
2024 年 5 月に 3 泊滞在
DoubleTree by Hilton San Pedroからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Walter,I’m sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority and I regret that we left you with poor impression. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your experience.

8/10 (良い)

Irena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
DoubleTree by Hilton San Pedroからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Irena,Thank you for your recent rating regarding your stay with us we hope you will consider staying with us again soon.

2/10 (非常に不満)

Caylee、Eureka

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Not happy with being woke up due to protesters. Staff took forever to answer our phone. Also charged our credit card 3x and had no answer as to why! Not impressed and don’t recommend!
2024 年 5 月に 2 泊滞在
DoubleTree by Hilton San Pedroからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Caylee,I’m sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority and I regret that we left you with poor impression. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your experience.

10/10 (非常に良い)

Ana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
DoubleTree by Hilton San Pedroからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Ana,It's fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again.

10/10 (非常に良い)

Ronnie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
All
2024 年 5 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for booking your stay with us. We appreciate your business and hope you will consider us again.

2/10 (非常に不満)

Myrna、Oceanside

I am in the medical field and my stay was to get some rest. I was surprised to hear drums and whistles a little after I checked in. I approached a staff member and she stated they would be gone in a bit. It took them almost 3 hours to stop. It was strikers!! I went to bed that night expecting everything to be better…I was waken the next morning at 7am the strikers where praising right below my room. It was impossible to sleep. I emailed Expedia and they directed me to the hotel. I sent them an email complaining about my specific needs to sleep. I decided to check out and rebooked a new hotel. I was not able to rest that day until 4pm when I checked in to my new hotel. Please let people know your hotel situation because there can be a lot that are okay to be woken up by drums at 7am but I sure am not. Hope this situation is resolved by the owners soon. I think it’s unfair to me to have had to loose on such important rest time.
2024 年 5 月に 3 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 5 月 13 日)
Hello and thank you for booking your stay with us. We apologize for any inconvenience you experience during your stay with us. We hope you will consider us again at a later time for a better stay experience.

10/10 (非常に良い)

Jerry

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quick check in at 8:30 pm. Lots of parking, $20/night. Room 135, marina view, not too close to ice machine. Clean!
2024 年 5 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for booking your stay with us. We are happy to hear you enjoyed your room as well as your stay with us. We hope you will visit us again soon.

10/10 (非常に良い)

Sayra

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy limpio
2024 年 4 月に 1 泊滞在
DoubleTree by Hilton San Pedroからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Sayra,It's fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again.

8/10 (良い)

Nahum

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall about what I was hoping to expect
2024 年 4 月に 1 泊滞在
DoubleTree by Hilton san Pedroからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Nahum,Thank you for taking the time to review our hotel. We delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon.

4/10 (不満)

Amy

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Check in lady is really nice. But the property is so old, dirty. Staff on strike. No service, no pool towels, when we get in the room, the toilet was not even cleaned. Big Poo stained!!! Fridge is not working, some of electrical outlets on the wall is not working. Call them, no body come, wait forever… overall, terrible customer service for 300per night!
2024 年 4 月に 2 泊滞在
DoubleTree by Hilton San Pedroからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Amy,We are sorry that you experiences issues during your stay. My apologies for disappointing you with both our accommodations and service. Fresh accommodations and warm hospitality are our business, so I regret that we let you down. Thank you for taking note of our nice front desk staff.

10/10 (非常に良い)

Karla

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
DoubleTree by Hilton San Pedroからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Karla,It's fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again.

8/10 (良い)

Dennis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
DoubleTree by Hilton San Pedroからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Dennis,Thank you for your recent rating regarding your stay with us we hope you will consider staying with us again soon.

4/10 (不満)

Denise

カップルで旅行
良かった点 : スタッフとサービス
Was not impressed at all. We were charge through visa 800 dollars even though our reservation through Expedia was $212. That got sorted out (We hope when we checked out today-ha e to check my visa). The other thing which we were really annoyed about was the fact that there were protests from workers outside the hotel, which Had people walking around blowing horns, banging drums, shouting and screaming, and this is really not something we want to hear during during breakfast time. They were also very loud the night before. This had been going on since July but no advance warning was given and quite frankly we wouldn’t have booked if we knew about this. Room was also not up to standards. It was dated, worn, wallpaper peeling off walls, toilet seat loose and missing hardware and rusty shower fixtures
2024 年 4 月に 1 泊滞在
DoubleTree by Hilton San Pedroからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Denise,We appreciate you taking the time to share a review. Your feedback is helpful and will be shared with our team. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect. Your feedback is welcomed as it encourages change for future stays.

10/10 (非常に良い)

Russell

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Close location to the Cruise Centre and the hotel shuttle there was a nice surprise
2024 年 4 月に 1 泊滞在
DoubleTree by Hilton San Pedroからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Russell,Thank you for taking the time to leave us a review. We love to hear that our guests are happy with their experience. It was a pleasure to host you, we hope to welcome you again soon.

10/10 (非常に良い)

Louise

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
DoubleTree by Hilton San Pedroからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Louise,Thank you for taking the time to review our hotel. We delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon.

6/10 (普通)

Darryl

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度
Proper was great. just the noise around and at check-in desk. Strike was making thing uncomfortable.
2024 年 4 月に 1 泊滞在
DoubleTree by Hilton San Pedroからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Darryl,I’m sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority and I regret that we left you with poor impression. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your experience.

4/10 (不満)

Mary

カップルで旅行
気になった点 : 設備とサービス
We arrived to find a labour dispute at the front door with a large group of people with megaphones and drums making so much noise it was unbearable. Evidently it had been going on for months. They finished their dispute at 6:00 pm and started again at 7:00 am the next morning. The hotel is so remote that we could not easily go elsewhere or eat elsewhere. We feel we should have been told about this before we arrived.
2024 年 4 月に 1 泊滞在
DoubleTree by Hilton San Pedroからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Mary,Thank you for taking time to leave us your rating. We are very sorry that you had to experience the circumstances that is out of our control during your stay. We appreciate your understanding during this challenging time. Please accept our apologies and consider staying with us again soon in the not-so-distant future.

10/10 (非常に良い)

Deborah G.

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful!
2024 年 4 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for booking your stay with us. We appreciate your business. We hope you will consider us again for your future stay

4/10 (不満)

Veronica

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was great until we were awakened in the middle of the night to what sounded like a party in the next room. The people were extremely loud and kept us up for a while. When we finally got back to sleep we were awakened again by a very loud picket line just outside the door. The staff was kind and gave us a free breakfast and we were very grateful. Unfortunately upon arriving home we found out we are being charged by the hotel and we don't know for what. We didn't purchase anything and the hotel wouldn't help us figure out what the charges are for. As of now I'm still waiting to hear back from Expedia to clarify these charges.
2024 年 4 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 4 月 20 日)
Hello and thank you for booking your stay with us. We apologize for any inconvenience this may have caused you with the protesters at our property during your stay. However, we did get a chance to look at your reservation and seen the only charge on your card besides the room +tax which was Prepaid is Parking there are no other charges. I do see we also took care of you and your guests the morning of with breakfast on us. We hope you will consider us again for your future stays. .

10/10 (非常に良い)

Kevin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
DoubleTree by Hilton San Pedroからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Kevin,It's fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again.

4/10 (不満)

David、Vancouver

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Liked: The service from Elizabeth was exceptional (we arrived to find a very noisy protest,103 decibels, with vuvuzelas, drums, megaphones, and reading the reviews, has been going on for 9 months), she found us another room by 12:30pm, amazing! Disliked: The noise starts at 7am, so if you are looking for a relaxing stay, this hotel will not provide this. Disliked: Upon check-in, we asked about parking and reception gave us a parking pass, and did not mention any associated charges. On check-out, we found out there was a $20/day charge for parking, and that it was "on their website". I looked and sure enough, it reads "Secured self parking fee: USD 20 per night (in/out privileges)". This parking lot was not secured, and it was definitely not a privilege to go 'in/out', as anyone can go 'in/out'. Perhaps 'secured' refers to the fee.
2024 年 4 月に 3 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 4 月 17 日)
Our apologies regarding the issues you mentioned. In regard to parking in or lot is secured as to we do have 24hour Security in our Parking lot as well as Port Police do frequent our parking lot very often.

6/10 (普通)

SHANNON

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Great area to walk around in and the dining was within walking distance. It was raining and our hotel had 7 open draining ceiling areas in the dining room. That state of disrepair really brought down the value. But the staff were friendly and the shuttle service was generous.
2024 年 3 月に 3 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 4 月 7 日)
Hello and thank you for booking your stay with us. We apologize for the inconvenience this may have caused you and we hope to see you again soon.

10/10 (非常に良い)

Baylie and Bri

良かった点 : 清潔度、スタッフとサービス
Amazing!
2024 年 4 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 4 月 7 日)
Hello and thank you booking your stay with us. We are glad you enjoyed your stay with us. We hope to see you again soon

6/10 (普通)

Echo

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
the beds needs to be upgraded. The staff at the front desk was not helpful at all. Rooms were clean but it is not very close to tourist attractions unless you have a car, would not stay again
2024 年 3 月に 2 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for booking your stay with us. We appreciate your business and hope you will reconsider us again in the not too distant future.

8/10 (良い)

Jeffrey

カップルで旅行
Nice check-in experience. Unfortunately, after check-in it took 20 minutes and two more trips to the front desk to enter the room due to an inoperative door lock.
2024 年 4 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 4 月 4 日)
Hello and thank you for booking your stay with us. We appreciate your review and have addressed these issues with our Maintenance team. Also we hope you will consider us again for your future stay.

10/10 (非常に良い)

Lucila

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms were very clean. The mattress and pillows were super comfortable. I wish we would've been able to get a room with water view.
2024 年 3 月に 1 泊滞在
DoubleTree by Hilton San Pedroからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Lucila,We are glad you enjoyed your visit. Thank you for leaving a review and noting our high cleanliness standards. We appreciate you choosing us and look forward to welcoming you again.

2/10 (非常に不満)

David A

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Strike going on made a bad impression way too loud to make guests walk through. Then the room we booked was not available due to maintenance issue. The lamp shade in between beds had something all over it. Finally the toilet paper wasn’t on a holder just on the bathroom counter and looked like it had rust on it. We called for replacement that never came. The restraint had no service so we had to spend more to get food. Overall very disappointed.
2024 年 3 月に 1 泊滞在
DoubleTree by Hilton San Pedroからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear David,We appreciate you taking the time to share a review. Your feedback is helpful and will be shared with our team. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect. Your feedback is welcomed as it encourages change for future stays.

8/10 (良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A lovely property next to a huge marina. Clean rooms and facility. Sidewalks near the property that provided for lovely morning walks. My only compliant was that I was not made aware of the worker's strike upon arrival. So after a late check in, after arriving from the East Coast, I was abruptly awaken by drum beats, blowing horns and shouting at the most ungodly hour! Which continued throughout the day. Dining was limited to breakfast which i was never told in advance.
2024 年 3 月に 3 泊滞在
DoubleTree by Hilton San Pedroからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Joseph,We're happy to hear from you! Thank you for leaving a review and noting our high cleanliness standards and lovely property. Our apologies that you had to experience the circumstances that is out of our control. We appreciate your understanding and patience during this challenging time. We hope to see you again on your next visit.

6/10 (普通)

Grigorios

出張
良かった点 : 施設のコンディションと設備
The wait for the reception staff to receive the breakfast bill so I can check out.
2024 年 3 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 3 月 22 日)
Our apologies regarding the issue you mentioned we hope you visit us again soon.

8/10 (良い)

Vivian、La Marque

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Close to cruise port and has a shuttle. Hotel overall is dated and feels old but it was clean and the restaurant had yummy tacos.Bed was hard and very uncomfortable, just stayed 1 night so it was adequate.
2024 年 3 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for booking your stay with us we appreciate your business and look forward to you visiting us again soon in the not-so-distant future..

10/10 (非常に良い)

Frank

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fast check in
2024 年 3 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for booking your stay with us we appreciate your business and hope you will consider us again for your future stays

2/10 (非常に不満)

Bruce

出張
良かった点 : 設備とサービス
I was placed in a room next to the air conditioning unit that had a cycle of 3 minutes of silence and the 8 minutes of what I’d describe as a helicopter landing in my room, with walls shaking on a continuous loops. The view was of the car park with a canopy hiding the trash, I will not be back.
2024 年 3 月に 2 泊滞在
DoubleTree by Hilton San Pedroからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Bruce,We appreciate you taking the time to leave us your rating. My apologies for disappointing you with your accommodations. Fresh accommodations and warm hospitality are our business, so I regret that we let you down. Thank you for staying with us.

6/10 (普通)

Marilyn、Apache Junction

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Queen bed was the size of a double. Right outside our window, room 249 corner, there were vendors set up under tarps blasting music and honking an airhorn at traffic to get their attention. This went on 'til 8pm. Then they started right up again at 8am.... way too early to hear Macarena! And, lastly, I know the Doubletree has no control over the Union picketing outside.. But they were banging several drums, blowing horns, and yelling their heads off...... We will Not stay here again... the Hotel or Expedia should have notified us of this by email... we should have had the option to change to another hotel. Housekeeping was at a mimnum and the restaurant was closed due to staff on strike. Nearest retaurant was a mile walk. Good things... very nice staff at checkin and the great shuttles to the cruise ship.
2024 年 3 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 3 月 22 日)
On behalf of our hotel, we sincerely apologize for the inconvenience this has caused you. We hope you will consider us for your future stays at a better time.

10/10 (非常に良い)

Joanna

2024 年 1 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for booking your stay with us we are happy to hear you enjoyed your stay please visit us again soon.

2/10 (非常に不満)

Jasmine

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
the hallways either smelled stale or like it had some water damage. the hotel cleaning staff spent their days boycotting the actual hotel and would start their picket line as early as 7am. they would be right outside the hotel with bullhorns, drums and horns requesting a new contract and that would last all day long. it was a terrible stay
2024 年 2 月に 3 泊滞在
DoubleTree by Hilton San Pedroからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Jasmine,Thank you for taking time to leave us your rating. We are very sorry that you had to experience the circumstances that is out of our control during your stay. We appreciate your understanding during this challenging time. Please accept our apologies and consider staying with us again soon in the not-so-distant future.

8/10 (良い)

Margaret

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
DoubleTree by Hilton San Pedroからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Margaret,It was our pleasure hosting you and we appreciate your time in reviewing our hotel. We hope to see you again on your next visit.

8/10 (良い)

Alejandra

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
it some type of noise like the air exhaust or some type of air clean ventilation, at night this sound is constant, we personally don't experience in other hotels.
2024 年 2 月に 1 泊滞在
Hotel Staffからの返信 (投稿日 : 2024 年 3 月 13 日)
Our Apologies regarding the Noise you heard. We hope you will consider us again for future stays. I have addressed your issues with our Maintenance team and again our Apology for any inconvenience.

10/10 (非常に良い)

Jessica

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was everything I needed and more.
2024 年 2 月に 1 泊滞在
DoubleTree by Hilton San Pedroからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Jessica,It's fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again.

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The check in was not too bad but the bed was like sleeping on hardwood floors and we were woken up by protesters by the front door echoing up to our room at 7 AM. We were checked in at 11 PM. When we ordered bagel and cream cheese to go they gave us a bagel with jam and it took almost 10 minutes to get to us and cost $6. The man upfront told us that we could park our car while we we t on our cruise for $20 a day and the place at the cruise dock was way more but it is the same price. He also tried telling us that leaving at 1 from the hotel was fine to get us on the ship and checked in with baggage drop off before 230. I stayed at a different Double Tree a few months ago and will never stay at another one. That was equally a bad stay.
2024 年 2 月に 1 泊滞在
DoubleTree by Hilton San Pedroからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Anonymous,We appreciate you taking the time to share a review. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect. Your feedback is welcomed as it encourages change for future stays.