プレジデンシャル ロフト クイーンベッド 1 台 | イタリアのフレッテ製シーツ、高級寝具、羽毛の掛け布団、セーフティボックス (室内)

ザ センチュリー パーク ホテルの口コミ

2.5 out of 5
ザ センチュリー パーク ホテル
10330 W Olympic Blvd, Los Angeles, CA

口コミ

8.0

とても良い

評価 10 - 1002 件の口コミ中 423 件が非常に良い" "
評価 8 - 1002 件の口コミ中 295 件が良い" "
評価 6 - 1002 件の口コミ中 143 件が普通" "
評価 4 - 1002 件の口コミ中 71 件が不満" "
評価 2 - 1002 件の口コミ中 70 件が非常に不満" "

8.4/10

清潔度

8.4/10

スタッフとサービス

7.4/10

設備とサービス

7.8/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

4/10 (不満)

CHIE

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
道路の騒音がひどい
2024 年 5 月に 2 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 5 月 22 日)
Hi Chie,Providing a peaceful environment for our guests is important to us, and we regret that we fell short in this regard. Your feedback is valuable, and we will explore options to mitigate road noise in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more peaceful stay in the future.

10/10 (非常に良い)

Miyuki

出張, グループ旅行
良かった点 : 設備とサービス
large and mesonet-type room. Very cost-effective although it is very close to Century City!
2024 年 5 月に 5 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 5 月 21 日)
Hi Miyuki,We're pleased to hear that you found our room spacious and cost-effective, especially considering our proximity to Century City. Providing comfortable and affordable accommodations is important to us, and we're delighted that we met your expectations in this regard. We appreciate your patronage and look forward to welcoming you back for another great stay in the future!

8/10 (良い)

Kazuyoshi、Munakata

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
また泊まりたい
2024 年 3 月に 5 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 24 日)
Hi Kazuyoshi,Thank you for your positive feedback! We're thrilled to hear that you had a great experience during your stay with us and that you're considering staying with us again. We would be delighted to welcome you back for another enjoyable visit. We appreciate your patronage and look forward to hosting you again soon.

8/10 (良い)

Yuki

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 10 日)
Hello Yuki,We appreciate you choosing our hotel for your stay and rating us with 4 stars. If there is any specific feedback you would like to share with us, please reach out to our hotel directly so we can address any concerns. We hope to welcome you back in the future for an even better experience.

2/10 (非常に不満)

宿泊されたお客様

出張
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I booked a "presidential loft" room on March 3rd, paid in advance for it, but none was available and gave me a ordinary room. I asked for a refund but said that it was Expedia's fault and did not refund. I am very angry at the lack of professionalism and service at this time.
2020 年 3 月に 3 泊滞在
Managerからの返信 (投稿日 : 2020 年 3 月 18 日)
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

8/10 (良い)

M

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
スタッフの人が良かった! 部屋はとてもキレイ
2019 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2019 年 8 月 3 日)
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
宿泊することについての問題は有りませんが、フロント付近のラウンジスペースは非常に狭いので、そこで仕事の打ち合わせする事は難しいです。
2019 年 2 月に 3 泊滞在
Managerからの返信 (投稿日 : 2019 年 3 月 31 日)
Thank you for sharing your experience with us. We appreciate the input referring to our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

8/10 (良い)

N

良かった点 : 清潔度、スタッフとサービス
前の大きな通りは交通量が多いですが、思ったほど騒音は大きくないです。むしろ、上の階の軋む音が僅かにします。近くに高級モールもあり、食事や買い物には非常に便利です。リーズナブルなホテル。
2018 年 11 月に 2 泊滞在
Managerからの返信 (投稿日 : 2018 年 12 月 7 日)
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
車の出し入れが自由でとても助かりました。部屋も清潔感があり、朝食も思った以上に品数があり良かったです。あの周囲ではお手頃価格だと思います
2018 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2018 年 6 月 1 日)
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
フレンドリー レセプション
前の所有者はHOLIDAY INN EXPRSSでした。ロケーションはセンチュリー  シテイーのそばです。受け付けの方々は夜勤昼間の区別なくとてもフレンドリー です。ビジネスでの利用が主になる立地です。疲れてホテルにたどりついた時 フレンドリーな応対はホッとします。この近辺で仕事が又あればここを選びます。
Managerからの返信 (投稿日 : 2018 年 3 月 26 日)
It was our pleasure to provide you such a wonderful experience. Please do come see us again very soon!

6/10 (普通)

MOT+

良かった点 : 施設のコンディションと設備
Comfortable business hotel.
Good ・Free breakfast ・Enough and clean facilities. ・Easy check-in and check-out ・Pretty quiet. ・Close to century city and west wood area. Bad ・A bit expensive rate.(Depend on season)
2018 年 3 月に 4 泊滞在
Managerからの返信 (投稿日 : 2018 年 3 月 19 日)
Thank you for taking the time to share. We appreciate your feedback regarding our area and rate. I hope that we will impress you with exemplary service during future visits.

10/10 (非常に良い)

Deseret

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Excellent stay! Thank you to Daniel at the front desk for upgrading me to a suite. He was so kind and generous. This was my second time staying and I will stay here anytime I’m in the area!
2024 年 5 月に 2 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 5 月 28 日)
Hi Deseret,Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent stay with us. We're delighted that Daniel at the front desk was able to upgrade you to a suite and provide you with exceptional service. We'll be sure to pass along your kind words to him. Your satisfaction is our top priority, and we're glad we could make your stay a memorable one. We appreciate your kind words and hope to welcome you back for another fantastic experience in the future.

6/10 (普通)

April

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス
The room was nice, the bathroom seemed a bit dated and dirty, the coffee maker spit out little black specks when I tried to make tea and the room is LOUD and when I say loud, I mean miserably loud listening to the traffic outside the window.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Hello April,We appreciate your feedback on your recent stay with us. We regret to hear of the inconveniences you encountered and will share your comments with our team for improvement. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a better experience in the future.

10/10 (非常に良い)

Bianca

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay and such a great location! I loved my room!!
2024 年 5 月に 3 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 5 月 24 日)
Hi Bianca,We're thrilled to hear that you had a great stay and loved your room! Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we could meet your expectations. Our prime location is definitely a bonus, and we're glad that it added to the convenience and enjoyment of your stay. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

8/10 (良い)

Antonio

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Price and location are convenient
2024 年 5 月に 2 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 5 月 21 日)
Hi Antonio,We're thrilled to hear that you found our price and location convenient for your needs. Providing value and accessibility to our guests is a top priority for us, and we're glad that we met your expectations in this regard. We appreciate your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the future!

8/10 (良い)

Gabriela Michelle

家族旅行, グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The room was whimsical and convenient with the microwave and mini fridge. The room was definitely not the cleanest. We had better customer service from the valet gentlemen than the front desk people. It would have been perfect had the listing been more clear when booked because it said “sleeps 4” and it turned out to just be a queen bed and a sectional sofa for 2 people. An extra twin mattress was an extra cost per night. Essentially the options given to us were to either pay for two extra twin mattresses or pay an exorbitant amount of money for a room with a pull-out couch instead. When requesting supplies at night, we were received with attitude because we forgot to ask for toilet paper and they said “make sure you know everything you need so we don’t have to do any more trips.” The best part of the stay was the layout of the room and location close to everything, but they need to work on their customer service from the part of the front desk team.
2024 年 5 月に 5 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Gabriela Michelle, We appreciate your detailed feedback on both the positive aspects and opportunities for improvement during your stay. It's great to hear you enjoyed the convenient amenities in the room and the location. We will share your comments with our team to enhance our customer service. Thank you for choosing our hotel and we hope to welcome you back in the future.

6/10 (普通)

Greg

The street traffic noise was horrible. There are no nearby restaurants.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Greg, We regret to hear about your experience with the street noise. Our location may not be ideal for all guests, but we strive to offer a peaceful environment. We recommend reaching out to management directly for any further assistance or feedback.

8/10 (良い)

Galit

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Reception looked small and motel like but rooms were nice. I got a 2 story loft that was spacious and clean. Bed was small but cozy. Pillows were not greats staff was very helpful and stored our bags all day. Parking and Ubers are easy in this location
2024 年 5 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 5 月 9 日)
Hi Galit,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you enjoyed the spacious and clean two-story loft room during your visit. We appreciate your comments regarding the reception area and the helpfulness of our staff in storing your bags. Ensuring convenience and assistance to our guests is important to us. Your concern is valuable, and we will take it into consideration as we strive to improve our accommodations for our guests. We value your patronage and hope to have the opportunity to welcome you back for another pleasant stay

8/10 (良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Serve food
2024 年 5 月に 2 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
Hi Michael,Thank you for your feedback regarding the food service during your stay with us. We're delighted to hear that you enjoyed the meals provided at our hotel! Our goal is to offer delicious and satisfying dining options to our guests, and we're pleased that you found our food service to your liking. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 (非常に良い)

Maria Susana Najera

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was an excellent experience, some areas un the lobby need some paint, the room was spotless, the staff was friendly and welcoming! Thanks for a good experience, we'll come back
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Hello Maria Susana Najera,We appreciate your feedback and are pleased to hear you enjoyed your stay with us. Our team works hard to ensure a clean and comfortable environment for all our guests. Your comments about the lobby will be shared with the appropriate department for review. We look forward to welcoming you back again in the future.

10/10 (非常に良い)

Norit Dvir

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was truly fantastic. Everyone was wonderful. Daniel was incredible minus his football team.
2024 年 4 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 5 月 3 日)
Hi Norit,We're thrilled to hear that you had such a positive experience with our staff during your stay! Providing excellent service and a welcoming atmosphere for our guests is a top priority for us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic visit in the future!

8/10 (良い)

Mary

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
the road noise from olympic avenue is loud even n the back rooms - there should be a source of white noise in the rooms
2024 年 4 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 5 月 2 日)
Hi Mary,Thank you for sharing your feedback about the road noise from Olympic Avenue. Your suggestion for providing a source of white noise in the rooms is appreciated. We will take this into consideration as we continually strive to enhance the comfort of our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more peaceful stay in the future.

10/10 (非常に良い)

Rohit

2024 年 4 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 5 月 21 日)
Hi Rohit,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 (非常に良い)

Ashley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 30 日)
Hi Ashley,We're very happy to hear that we were able to provide you with an outstanding experience, as that has always been our mission. We greatly appreciate your five-star rating and look forward to hosting you again in the near future.

10/10 (非常に良い)

BLAIR

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We so enjoyed our stay but have a warning to the manager. The lounge couches and chairs on the outside patio to the lobby are very dangerous. The legs angle and protrude out and create a tripping hazzard. I almost fell and the next morning I saw another woman trip on them also. Luckily she caught herself also. But this is an accident waiting to happen.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Hello BLAIR,We appreciate your feedback regarding the lounge patio furniture, and we will share your concerns with the appropriate team. The safety of our guests is a top priority, and we will ensure that your comments are taken seriously to prevent any potential incidents in the future.

10/10 (非常に良い)

Jason

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Cool
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 20 日)
Hello Jason,We appreciate your feedback and will share your thoughts with our team for future improvements. Thank you for staying with us.

10/10 (非常に良い)

Ufuk、San francisco

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Every accountant, so friendly, helpful, and reasonable person.
2024 年 4 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 18 日)
Hi Ufuk,Thank you for your kind words about our staff! We strive to provide exceptional service and a friendly atmosphere for all our guests. It's wonderful to hear that our team members were helpful and accommodating during your stay. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 (非常に良い)

Don、Kaneohe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 18 日)
Hi Don,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 (普通)

Thoby

家族旅行
良かった点 : 清潔度、スタッフとサービス
The room was nicely set up with very comfortable beds, but lots of street noise on the third floor. $30 parking fee. Lobby is tired and the computers were down when we arrived so we had to wait there 15 minutes until the computers got back up.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Hello Thoby, We appreciate your feedback on the comfortable beds and room setup. We regret any inconvenience caused by the street noise and lobby situation. Your comments are valuable and have been noted for our continuous improvement efforts.

8/10 (良い)

patrick

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Location is convenient and property is clean
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Hello patrick,We are delighted to hear that you found our location convenient and the property clean. Your feedback is greatly appreciated as we strive to provide a positive guest experience. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team. Thank you for choosing to stay with us.

10/10 (非常に良い)

Maxwell、Santa Barbara

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Surprisingly good for a budget hotel. Walking distance Century City mall with lots of really good dining options. My rental car battery died overnight and the attendant went the extra mile to give me a jump and get me on my way at 5AM in the morning.
2024 年 3 月に 2 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 11 日)
Hi Maxwell,Thank you for your wonderful feedback about your recent stay with us. We're thrilled to hear that you had a surprisingly good experience at our budget hotel and that our location near Century City mall was convenient for you. We're especially pleased to hear about the exceptional service provided by our attendant when your rental car battery died. Going the extra mile to assist our guests is a top priority for us, and we're glad that we could help you get on your way promptly, even at 5AM. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

4/10 (不満)

Timur

2024 年 4 月に 4 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 30 日)
Hi Timur,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 (非常に良い)

Serge

2024 年 4 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 26 日)
Hi Serge,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

8/10 (良い)

Petr、Wolverhampton

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Simple, friendly price hotel to stay for few nights.
2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Petr,We're glad you found our hotel to be a friendly and affordable option for your stay. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. Should you have any further comments or suggestions, please feel free to reach out to us directly.

2/10 (非常に不満)

Mike

This isn’t Europe, the size of the room is too small, the shower didn’t even have hot water, and shower, what is that. The window is nailed shut
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Mike, We appreciate your feedback. Each room size is designed to maximize space efficiency. We constantly monitor water temperatures to ensure a comfortable shower experience. Our windows are secure for guest safety. We encourage you to reach out to management for further assistance.

10/10 (非常に良い)

Naya

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Front desk was very efficient for whatever we needed!
2024 年 3 月に 3 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 1 日)
Hi Naya,Thank you for sharing your positive feedback with us! We're thrilled to hear that our front desk team provided you with efficient service and assistance during your stay. Ensuring prompt and helpful service for our guests is a top priority, and we're delighted that we met your expectations in this regard. We appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 (非常に良い)

Adriana

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent
2024 年 3 月に 2 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 3 月 29 日)
Hi Adriana,We're thrilled to hear that you had an excellent stay with us! Your satisfaction is our top priority, and we're delighted that we could meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another excellent stay in the future!

10/10 (非常に良い)

Adriana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excelente en todos los aspectos ‘
Guest Relation Managementからの返信 (投稿日 : 2024 年 3 月 29 日)
Hi Adriana,Thank you very much for your kind words! We're thrilled to hear that you had an excellent experience in all aspects of your stay with us. Providing top-notch service and ensuring our guests' satisfaction is always our goal, and we're delighted that we could meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another excellent stay in the future!

10/10 (非常に良い)

Mark、Columbia

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Front desk and valet parking were all great.
2024 年 3 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 3 月 28 日)
Hi Mark,Thank you for your feedback! We're delighted to hear that you had a positive experience with our front desk and valet parking services during your stay. Providing exceptional service is our priority, and we're glad that our team members made your stay enjoyable. Your kind words will be shared with them as recognition of their efforts to ensure our guests have a pleasant experience. Thank you for choosing to stay with us. We look forward to welcoming you back for another great stay in the future.

4/10 (不満)

MARLAINA

小さなお子様連れの家族旅行
良かった点 : 設備とサービス
気になった点 : 施設のコンディションと設備
Hello The overall stay was good. I wasn't to happy about the facility not having free parking so I had no choice but to pay the $33.00 valet fee.
2024 年 3 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 3 月 27 日)
Hi Marlaina,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that your overall stay was good, although we understand your disappointment regarding the parking situation. We appreciate your feedback, and we'll take it into consideration as we continue to evaluate our services and amenities. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 (非常に良い)

Jeffrey

良かった点 : 清潔度
Excellent value!
2024 年 3 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 3 月 26 日)
Hi Jeffrey,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be an excellent value. Providing exceptional value for our guests is one of our top priorities, and we're delighted that we met your expectations in this regard. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.

8/10 (良い)

Greg

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was neat and quiet.
2024 年 3 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 3 月 26 日)
Hi Greg,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be neat and quiet during your stay. Ensuring a clean and peaceful environment for our guests is one of our top priorities, and we're glad that we met your expectations in this regard. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 (非常に良い)

JOSE

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quiet and safely hotel, staff is very friendly.
2024 年 3 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 3 月 26 日)
Hi Jose,Thank you for sharing your feedback with us! We are thrilled to hear that you found our hotel to be quiet, safe, and that our staff provided friendly service throughout your stay. Creating a welcoming and comfortable environment for our guests is our top priority, and we're delighted that we succeeded in providing you with a positive experience. We appreciate your business and hope to have the pleasure of serving you again soon.

6/10 (普通)

Shelby

2024 年 3 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Hello Shelby, We value your stay with us. Should you have any feedback to share, please reach out to our team so we can address any concerns.

4/10 (不満)

Jessica

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The hotel was very old and our first room smelled bad. The lady was very nice and moved us to one that we liked. Once there the couch that was supposed to be a sofa bed was not. They brought us a roll out bed and mentioned they might have to charge for the 4th. I stated how I booked a room that sleeps 4 and it’s not my fault the room didn’t have a proper sofa bed, the manager approved for me to get the second roll out bed for free. The staff was nice other than that i didn’t like the hotel at all. The pictures makes it look nice but once there it’s old and even bathroom tile was coming apart.
2024 年 3 月に 2 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 3 月 26 日)
Hi Jessica,We appreciate your kind words about our staff and are glad to hear that they were able to assist you promptly and courteously. However, we understand that the issues you experienced, such as the room smelling bad, the lack of a proper sofa bed, and the condition of the bathroom tiles, were disappointing. Please know that we take your comments seriously, and we will address these issues with our team to ensure that they are resolved promptly. Your feedback helps us to identify areas for improvement, and we are committed to making the necessary changes to enhance the guest experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 (良い)

tissa

2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Hello tissa,We're delighted you enjoyed your stay with us! Should you have any further feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another fantastic experience at our hotel.

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice place. Good service
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 24 日)
Hello David,We're pleased to hear you enjoyed your stay and appreciated our service. Your feedback is truly appreciated, and we hope to welcome you back in the future for another enjoyable experience.

8/10 (良い)

GINA、STUDIO CITY

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I thought my room with the loft bed was really cool! I wish the lightswitches had been labeled and all worked. It was really difficult to figure out which ones to use. Everything was clean and comfortable though and check in was easy. The parking price is outrageous but typical for the area.
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 24 日)
Hello GINA,Thank you for appreciating the uniqueness of your loft bed room. We appreciate your feedback about the light switches and will share this with the team for improvement. We are glad you found everything clean and comfortable during your stay. We understand your concerns about parking prices, which are in line with the surrounding area's rates.

10/10 (非常に良い)

Kenneth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 24 日)
Hello Kenneth,We are thrilled to hear that you enjoyed your stay with us! Please do not hesitate to contact us if there is anything we can assist you with in the future.

2/10 (非常に不満)

chris

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great room and location
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 17 日)
Hello chris,We are pleased to hear that you enjoyed our room and convenient location! We appreciate your feedback and hope to welcome you back in the future for another pleasant stay.