屋外プール、プール パラソル、サンラウンジャー
利用可能日を確認

ブランニュー ダウンタウン LA ラグジュアリー アパートメントの口コミ

4 out of 5
ブランニュー ダウンタウン LA ラグジュアリー アパートメント
1001 S Olive St, Los Angeles, CA

口コミ

8.2

とても良い

評価 10 - 17 件の口コミ中 9 件が非常に良い" "
評価 8 - 17 件の口コミ中 5 件が良い" "
評価 6 - 17 件の口コミ中 0 件が普通" "
評価 4 - 17 件の口コミ中 1 件が不満" "
評価 2 - 17 件の口コミ中 2 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

8.6/10

設備とサービス

9.2/10

施設のコンディションと設備

口コミ

2/10 (非常に不満)

Michelle

グループ旅行
気になった点 : 清潔度、客室の快適度
Awful Service and Horrible Communication
I would never know what property looked because the that are renting are horrible communucators. I was told to contact Yvette or Richard before coming to property, I called Yvette and she acted like she didnt know what i was talking about. I called her again and her voicemail full. Called Richard, his voicemail was full. I emailed the web address that was on conf form, never heard back from anyone. THIS IS A SCAM. I would NEVER in life pick this property again. As a matter of fact I am going to report them. Aweful customer service and everyone involved in this post need to be trained and ashamed.
2021 年 5 月に 3 泊滞在

2/10 (非常に不満)

宿泊されたお客様

2021 年 3 月に 4 泊滞在

8/10 (良い)

Morgan

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great space and location
The apartment was wonderfully set up. Perfect for a stay downtown with some friends or, in my case- colleagues attending a trade show. There were plenty of towels and there was kitchen supplies which was great. The apartment was clean and we'll kept. 2 frustrating parts of the stay we're that we only had one FAB key to get in and out of the building and up and down the elevators. There were 2 door keys but you can't get anywhere with just that. Since there is space for 3 or 4 people to stay here, that was quite annoying. I hope they replace the second FAB for future. The rooms both had shades only- sheer, light shades. The single room had a very bright light shining in from the hallway that was so bright I couldn't sleep. The double room had bright street lights shining in as well. I would say that these 100% need to be updated or at least add dark curtains to make the night's sleep more comfortable.
2020 年 2 月に 2 泊滞在
Angelaからの返信 (投稿日 : 2020 年 2 月 28 日)
Thank You so much for your review. We will look into revising any issues for future guests. We hope to host you again soon. Angela QCS Customer service

8/10 (良い)

宿泊されたお客様

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is in a great location and it’s nicely appointed. The kitchen is very modern and has everything you could want (hob, oven, microwave and dishwasher). The beds are comfortable and the lounge area is nice. The downsides are that the shower is very poor and there were insufficient towels. I had to go and buy hand towels for the kitchen and bathroom and there were only three small sized bath towels in total which was not ideal for an apartment that sleeps four!
2020 年 1 月に 2 泊滞在
Angela QCS customer service からの返信 (投稿日 : 2020 年 2 月 21 日)
Thank you for your feedback. We will do our best to revise these issues. Thank you for your stay. We hope to host you again in the future.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was great and convenient location
2020 年 1 月に 2 泊滞在
QCS Propertiesからの返信 (投稿日 : 2020 年 1 月 16 日)
Thank you for your feedback. We are glad to hear you enjoyed your stay. We look forward to hosting you again in the near future.

10/10 (非常に良い)

Nestor、San Diego

良かった点 : 清潔度、設備とサービス
not enough towels, only 4 for a 6 persons apartment it needs blackout blinds instead of light filtering, especially the room next to the exterior hallway, all exterior hallway light comes in as a daylight inside recommended to have another mirror in one of the rooms for ladies make up
2020 年 1 月に 1 泊滞在
QCS Propertiesからの返信 (投稿日 : 2020 年 1 月 16 日)
We're sorry that you did not have sufficient towels, this was definitely in error, since the unit is normally stocked with 8 towels. We will work hard to fix the issue you experienced. Thanks for letting us know.

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The location is not so great. Pretty far from shops /restaurants. No place to hang towels. Towel rack needs to be fixed. Shampoo/soap provided not desirable. Otherwise it was a comfortable stay.
2019 年 10 月に 4 泊滞在
QCS Properties からの返信 (投稿日 : 2019 年 11 月 6 日)
Thank you very much for staying with us. We appreciate your feedback. We have noted your concerns and are working hard to address them. Thank you for helping us improve. We hope to host you again in the near future.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 10 月に 3 泊滞在
QCS Propertiesからの返信 (投稿日 : 2019 年 10 月 6 日)
Thank you for your amazing feedback. We are happy to see you enjoyed your stay and we hope to host you again in the near future.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 8 月に 2 泊滞在
QCS Propertiesからの返信 (投稿日 : 2019 年 9 月 2 日)
Thank you for you're wonderful feedback. We are happy to hear you enjoyed your stay and we look forward to hosting you again.

8/10 (良い)

Jorge

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Expensive!
2019 年 8 月に 1 泊滞在
QCS Propertiesからの返信 (投稿日 : 2019 年 8 月 26 日)
Thank you for your feedback. We are glad you enjoyed your stay. In the future, we advise booking with anticipation because as the summer months approach availability decreases and prices increase.

4/10 (不満)

宿泊されたお客様

良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
2019 年 8 月に 2 泊滞在
QCS Propertiesからの返信 (投稿日 : 2019 年 8 月 22 日)
Dear Guest, Thank you so much for your feedback. We are so sorry that you did not enjoy your stay. We take this very seriously and we would like the opportunity to address your concerns. Please feel free to contact us at your earliest convenience.

8/10 (良い)

宿泊されたお客様

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good position !!!!!!!!!! ..............., ... New Building
2019 年 7 月に 2 泊滞在
QCS Propertiesからの返信 (投稿日 : 2019 年 7 月 11 日)
Thank you for your feedback. We are happy to hear you enjoyed your stay. We hope to host you again in the future.

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The entire process was smooth and property was nice.
2019 年 5 月に 3 泊滞在
QCS Propertiesからの返信 (投稿日 : 2019 年 5 月 31 日)
Thank you so much for your wonderful review. We are happy to hear you enjoyed your stay and we hope to host you again in the near future.

10/10 (非常に良い)

宿泊されたお客様

2019 年 5 月に 2 泊滞在
QCS Propertiesからの返信 (投稿日 : 2019 年 5 月 24 日)
Thank you for your feedback. We are very happy to see you enjoyed your stay.

10/10 (非常に良い)

Janice

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great long weekend👨‍🎓
Beautiful, clean and very comfortable! All amenities appreciated! We spent long weekend celebrating my son’s graduation from USC. Did not need a car as the location was perfect for Uber as well as scooters everywhere.
2019 年 5 月に 4 泊滞在
QCS Propertiesからの返信 (投稿日 : 2019 年 5 月 15 日)
Hi Janice, Thank you so much for your wonderful review. We are very happy to hear you enjoyed your stay! Congratulations on your son's graduation! We hope to host you again in the future.

10/10 (非常に良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Apartment clean and check-in and check-out was smooth. Was charged a late check-in if $50 dollars when my train got delayed and arrived later though. Should have been clear with that up front.
2019 年 5 月に 1 泊滞在
QCS Propertiesからの返信 (投稿日 : 2019 年 5 月 15 日)
Hi Aijing, We apologize that you feel the check-in fee was not clear. However, it is stated on Expedia as a $75 charge for check-ins after 11pm. We understand that the delayed train was out of your control and that is why we charged $50 and not $75. The collected fee is given directly to the host for their time and to ensure they are there to welcome you. We thank you for expressing your concerns and we hope you enjoyed your stay. Thank you, QCS Properties

10/10 (非常に良い)

Terra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Brand new LA apartment
Brand new and completely updated. Nice space and our checkin hostess was wonderful. We would definitely stay there again!
2019 年 4 月に 4 泊滞在
QCSからの返信 (投稿日 : 2019 年 4 月 29 日)
Thank you so much for your wonderful review. We are happy to hear you enjoyed your stay and we look forward to hosting you again.