ビーチ、サンラウンジャー、ビーチパラソル、ビーチタオル

オーシャン プレイス リゾート アンド スパの口コミ

4 out of 5

口コミ

7.8

良い

評価 10 - 1002 件の口コミ中 431 件が非常に良い" "
評価 8 - 1002 件の口コミ中 232 件が良い" "
評価 6 - 1002 件の口コミ中 151 件が普通" "
評価 4 - 1002 件の口コミ中 101 件が不満" "
評価 2 - 1002 件の口コミ中 87 件が非常に不満" "

7.8/10

清潔度

7.8/10

スタッフとサービス

7.6/10

設備とサービス

7.6/10

施設のコンディションと設備

7.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Leah

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were all super nice and accommodating. We had a great experience!
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Michelle

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had an amazing experience ! Such a beautiful hotel
2024 年 5 月に 1 泊滞在
Nielah からの返信 (投稿日 : 2024 年 5 月 27 日)
Good evening,Thank you so much for your wonderful feedback! We're thrilled to hear that you had an amazing experience and found our hotel beautiful.It's always a pleasure to receive such positive comments, and we're delighted that you enjoyed your stay with us.We look forward to welcoming you back for another fantastic experience in the future.

8/10 (良い)

Rabia

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在
Nielah からの返信 (投稿日 : 2024 年 5 月 27 日)
Good evening,Thank you for taking the time to provide your feedback and for rating us 4 out of 5. We're glad to hear that you had a positive experience during your stay.If there’s anything specific you think we could improve upon to make your next visit a 5-star experience, please let us know. Your feedback is valuable to us as we strive to provide the best possible service to our guests.We look forward to welcoming you back soon.

10/10 (非常に良い)

Amy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff is amazing!
2024 年 5 月に 1 泊滞在
Nielah からの返信 (投稿日 : 2024 年 5 月 27 日)
Good evening,Thank you so much for your kind words about our staff. We're thrilled to hear that you found them amazing! Providing excellent service is our top priority, and it's wonderful to know our efforts are appreciated.We look forward to welcoming you back soon.

10/10 (非常に良い)

Kerri

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly and the spa was great. Rooms were clean and very spacious with a great view!
2024 年 4 月に 1 泊滞在
Nielah からの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Kerri,Thank you for your wonderful 5-star review! We are delighted to hear that you enjoyed your stay with us.Your positive feedback is greatly appreciated and serves as a great motivation for our team. We look forward to welcoming you back in the future.

6/10 (普通)

Tracey

家族旅行
The vent in the shower was filthy with dust, no pad and pen in room for notes, no hotel information in room. Pool was locked and we needed to go to front desk and the pool area had a bandaid on the pole and the walls did not look clean.
2024 年 4 月に 1 泊滞在
Nielah からの返信 (投稿日 : 2024 年 5 月 28 日)
Thank you for your feedback. We apologize for the issues you encountered, including the dusty vent, missing amenities, lack of information, and pool area concerns. We take these matters seriously and will address them promptly to improve our services.We appreciate your input and hope to provide a better experience on your next visit.

2/10 (非常に不満)

Alina、Stamford

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Nielah からの返信 (投稿日 : 2024 年 5 月 28 日)
Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including the dusty vent, missing amenities, lack of information, and the condition of the pool area.Please be assured that we are taking immediate steps to address these concerns. Your experience is not reflective of our usual standards, and we regret that we fell short during your visit.We hope to have the opportunity to welcome you back and provide a much-improved experience.

6/10 (普通)

Stephanie

2024 年 3 月に 2 泊滞在

8/10 (良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel, but for $300 a night the bedding was terrible and shower was the worst!
2024 年 3 月に 2 泊滞在
Nielah からの返信 (投稿日 : 2024 年 5 月 28 日)
Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our hotel to be great, although we regret to learn of your disappointment with the bedding and shower.Please accept our sincerest apologies for any discomfort you experienced. We take your feedback seriously and will address these issues to ensure improvements are made.We appreciate your patronage and hope to have the opportunity to exceed your expectations on your next visit.

10/10 (非常に良い)

Cheryl

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Nielah からの返信 (投稿日 : 2024 年 5 月 28 日)
Thank you for the excellent 5-star rating! We're thrilled to know that you had a fantastic experience during your stay with us.We appreciate your feedback and hope to have the pleasure of welcoming you back soon.

10/10 (非常に良い)

Mayerlin

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent
2024 年 3 月に 1 泊滞在

8/10 (良い)

heon jung

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Walkside
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Moshe

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

MATTHEW

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lobby staff and the restaurant and bar staff were all incredibly attentive and helpful.
2024 年 3 月に 1 泊滞在

8/10 (良い)

Nancy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Considering hotel was empty, second night they put a family right next to us. We had a connecting room with the door, could not sleep it was after midnight, thin walls could hear their loud conversation. Poor management of placing people, if the hotel is empty at least scatter people a bit to give some quiet and privacy! It was pricey hotel even in off-season early March. The least that could be done not to jam all guests so close to each other when the whole place is empty!
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

jose

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean
2024 年 2 月に 1 泊滞在
OPRSからの返信 (投稿日 : 2024 年 3 月 4 日)
Thank you for the nice review, Jose! We hope to see you again soon!

10/10 (非常に良い)

Abdul Rahman

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
OPRSからの返信 (投稿日 : 2024 年 2 月 24 日)
We love to see a great score! Thank you and we look forward to seeing you again soon!

10/10 (非常に良い)

Megan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great view, very clean, greeted with friendly faces
2024 年 2 月に 1 泊滞在
OPRSからの返信 (投稿日 : 2024 年 2 月 24 日)
Thank you for the review Megan - we hope to see you again soon!

4/10 (不満)

Mordechai

家族旅行
気になった点 : 清潔度、スタッフとサービス、客室の快適度
2024 年 2 月に 2 泊滞在
OPRSからの返信 (投稿日 : 2024 年 2 月 24 日)
We are sorry that your stay did not warrant a higher review. We would love to hear your feedback directly and show you that the experience we strive for at Ocean Place Resort and Spa is outstanding.

10/10 (非常に良い)

Jael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
OPRSからの返信 (投稿日 : 2024 年 2 月 24 日)
Thank you for the high rating! We look forward to your next visit, Jael!

10/10 (非常に良い)

hershy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2024 年 1 月に 2 泊滞在
OPRSからの返信 (投稿日 : 2024 年 2 月 24 日)
We love to see the high rating! Thank you, Hershy and we look forward to seeing you again soon!

6/10 (普通)

jacob

良かった点 : スタッフとサービス、設備とサービス
It's a very nice place.
2024 年 1 月に 1 泊滞在
OPRSからの返信 (投稿日 : 2024 年 2 月 24 日)
We are a very nice place, thank you, Jacob! Come visit again soon to see our completed room renovations and hopefully we will show you we are 5/5!

10/10 (非常に良い)

Yisroel

気になった点 : スタッフとサービス
2024 年 1 月に 1 泊滞在
OPRSからの返信 (投稿日 : 2024 年 3 月 4 日)
Love to see the 5 out of 5 review - thank you Yisroel!

10/10 (非常に良い)

Darline

良かった点 : 清潔度
The bathroom in the room my sisters stayed had a bathtub that had no slip strips or bathmat When she went into shower she almost fell because the tub was so slippery. In addition, it was nearly impossible to get shampoo or soap from the dispensers in the shower My sister said she felt extremely unsafe being on a slippery surface and having to use so much force to try and get soap from dispenser. I was very disappointed that my sister paid for a room and almost had an accident because of the lack of safety precautions by the hotel and the reaction or non reaction or concern by the front desk staff. Thank you Spoke with front desk person upon checkout and unfortunately
2024 年 1 月に 1 泊滞在
OPRSからの返信 (投稿日 : 2024 年 3 月 4 日)
Thank you for sharing your experience, Darline and we are sorry to hear that it was not everything it should have been. We hope that you will come back and have the excellent Ocean Place experience that we strive for!

10/10 (非常に良い)

marie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice facilities
2023 年 12 月に 2 泊滞在
OPRSからの返信 (投稿日 : 2024 年 3 月 4 日)
Thank you for the 5 out of 5 Marie! We hope to see you again soon!

10/10 (非常に良い)

Shlomo

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
It was really clean
OPRSからの返信 (投稿日 : 2024 年 3 月 4 日)
Love to hear the positive feedback! We look forward to seeing you again soon!

10/10 (非常に良い)

Joel

2024 年 1 月に 2 泊滞在
OPRSからの返信 (投稿日 : 2024 年 3 月 4 日)
Thank you for the great rating! We hope to see you again soon, Joel!

10/10 (非常に良い)

Matthew

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the Jacuzzi in the pool area, easy to enjoy in the off season. Staff were all very helpful and cheerful. Hotel nice and quiet because it was the off-season
2024 年 1 月に 2 泊滞在
OPRSからの返信 (投稿日 : 2024 年 3 月 4 日)
We are so happy that you enjoyed your off-season stay with us! There is always a way to unwind and relax at Ocean Place no matter the time of year!

10/10 (非常に良い)

Sunnam

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staffs are so friendly and christmas decorations are so cozy. Everything is good except carpet's strong smells.
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Lisa

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

sandra

良かった点 : 清潔度、スタッフとサービス
OPRSからの返信 (投稿日 : 2024 年 2 月 24 日)
Thank you for the review, Sandra! We look forward to seeing you again soon!

4/10 (不満)

Lili

気になった点 : 清潔度、スタッフとサービス
We got a dirty room that has unclean linen. The switched our room after complaining late at night when we wanted to be sleeping. I tried contacting them multiple times and no one got back to me.
OPRSからの返信 (投稿日 : 2024 年 3 月 4 日)
We are so sorry to hear your experience was not what it should have been! We hope that you will come back and see what the true Ocean Place experience is and enjoy our newly renovated rooms.

2/10 (非常に不満)

Tais Fernanda

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
No hot water
2023 年 12 月に 1 泊滞在

6/10 (普通)

jennifer

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Janet

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The service was terrible. Room key cards didn’t work, food was mediocre, we waited 45 minutes to be served.
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

lynn

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel right in the ocean.
2023 年 11 月に 1 泊滞在
RMからの返信 (投稿日 : 2023 年 11 月 16 日)
We love to see the perfect scores!! We hope to see you again:)

2/10 (非常に不満)

Roland

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We were ignored when trying to check in - we had to always wear a hospital-type bracelet to let people know we were guests, we had called to confirm that the jacuzzi was working (the main reason we choose this hotel) but it had been out of service for months, the TV didn't work, lights were flickering in the bathroom, a blanket was delivered in a garbage bag and a spoiled gourd had leaked leaving a mess on the dining table we were seated at. Then the gate wouldn't open when leaving the property. We have never complained about any of the many hotels we've stayed at but this was so bad and comical at the same time. Some staff were great, others couldn't care less. The ocean views were wonderful but this experience will stay with us.
2023 年 11 月に 1 泊滞在
RMからの返信 (投稿日 : 2023 年 11 月 16 日)
I believe I spoke to you on these issues after your stay. I'd like to again apologize for the issues, this experience is not who we are.

10/10 (非常に良い)

EDWARD、NEW MILFORD

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
RMからの返信 (投稿日 : 2023 年 11 月 16 日)
We love seeing the perfect scores!! Thank you

2/10 (非常に不満)

Marlena

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had to change rooms 3 times...first there was a cockroach on the wall. I called for them to come kill it before it started flying and no one came. Then they moved me to another room and there was a huge Spotted lantern flying. I went to change the room again. Then ALL night the floor we were on had kids partying and being loud all night. NONE of the doors have a seal, so under the door anything can crawl in.
2023 年 10 月に 1 泊滞在
RMからの返信 (投稿日 : 2023 年 11 月 8 日)
We're very sorry to learn of this experience, it's definitely not typical for our guests to say the least, and you have our deepest apologies. If you ever decide to try us again, feel free to reach out for a special discount.

10/10 (非常に良い)

Karin

2023 年 10 月に 1 泊滞在
Ocean Place Resort & Spaからの返信 (投稿日 : 2023 年 11 月 6 日)
Thank you for choosing Ocean Place Resort & Spa, we look forward to welcoming you back in the future!

10/10 (非常に良い)

Carmine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was very helpful with accommodations as well as places to go around the hotel. The weather was not the greatest for an overnight stay but the room and the view was very relaxing.
2023 年 10 月に 1 泊滞在
Ocean Place Resort & Spaからの返信 (投稿日 : 2023 年 11 月 6 日)
Thank you for choosing Ocean Place Resort & Spa. We appreciate your kind review and are delighted you enjoyed your experience with us. We hope to welcome you back soon.

10/10 (非常に良い)

ALICIA

2023 年 7 月に 4 泊滞在
Ocean Place Resort & Spaからの返信 (投稿日 : 2023 年 11 月 6 日)
Thank you for choosing Ocean Place Resort & Spa, we look forward to welcoming you back in the future!

10/10 (非常に良い)

Jen

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 10 月に 1 泊滞在
Ocean Place Resort & Spaからの返信 (投稿日 : 2023 年 11 月 6 日)
Thank you for choosing Ocean Place Resort & Spa, we look forward to welcoming you back in the future!

8/10 (良い)

Bylu

2023 年 10 月に 1 泊滞在
Ocean Place Resort & Spaからの返信 (投稿日 : 2023 年 11 月 6 日)
Thank you for choosing Ocean Place Resort & Spa, we look forward to welcoming you back in the future!

8/10 (良い)

Bonnie

2023 年 9 月に 1 泊滞在
RMからの返信 (投稿日 : 2023 年 10 月 5 日)
It was a pleasure having you and we hope to see you again!

10/10 (非常に良い)

Steve

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My Wife and I loved our stay! First and foremost, the fact that you can park once and walk everywhere is awesome! We loved all of the services. The food, service, staff, cleanliness, amenities, etc. Out of our 4 day stay, we honestly had 0 problems.
2023 年 9 月に 3 泊滞在
RMからの返信 (投稿日 : 2023 年 9 月 14 日)
Great to see! We love the perfect scores! We hope to see you again soon:)

2/10 (非常に不満)

Julius

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在
RMからの返信 (投稿日 : 2023 年 9 月 14 日)
We strive for better scores, but we appreciate your business and still hope to see you again.

6/10 (普通)

Liza

カップルで旅行
良かった点 : スタッフとサービス
This is a good hotel. The inside is pretty clean. Rooms have some wear for example top of desk chair material is completely shredded.room garbage bins are so tiny two water bottles would fill it. I stayed on the 7th floor and elevator hallway smelled like dirty diapers to the point I had to go complain because the elevator wait time is never short and the smell while I waited was making me nauseous. Entrance lobby is very pretty and also clean inside the hotel all bathrooms are very clean but there outdoor beach bathrooms which you are told at check in are there for your use after the beach and for your convenience in case you’d like to stay after checkout to clean up are totally disgusting and are far worse than the beach public bathrooms. This is where I feel a huge improvement needs to be made for the the price that is being charged per night. Also tried to use gym treadmills and could not because they are so warn that they are to unstable to run on. Luckily the boardwalk is nice and long enough for a run which is what I opted for but if it was raining my run wouldn’t have happened. I feel they should remove those treadmills as they are hazardous. Outdoor pool had napkins floating in it and no one cleaning up things flying in. Outdoor hot tub was out of order and had a large black tarp over it which was a Bummer because I wanted to use at the end of the day and couldn’t. Besides these point’s everything else was good but as I mentioned for over $700 a night can do better!
2023 年 9 月に 1 泊滞在
RMからの返信 (投稿日 : 2023 年 9 月 5 日)
We're happy to see the positives and we appreciate the constructive criticism on how we can improve. Thank you for choosing Ocean Place and we hope to see you again:)

10/10 (非常に良い)

David

2023 年 8 月に 1 泊滞在
Ocean Place Resort & Spaからの返信 (投稿日 : 2023 年 11 月 6 日)
Thank you for choosing Ocean Place Resort & Spa, we look forward to welcoming you back in the future!