Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hello! We appreciate the detailed feedback and are glad you found our cocoons clean and comfortable for your stay. We apologize for any inconvenience caused by the lack of windows and the difficulty in finding our hidden location. Rest assured, we value guest feedback and will work on improving our signage for easier navigation in the future. We're delighted to hear you encountered friendly staff during your visit. While our concept focuses on offering a minimalist experience, we understand the importance of basic amenities and will take your comments into consideration. Thank you for choosing Zedwell Greenwich, and we hope to welcome you again for an even better experience. Stay well!- Be well... Zedwell,Zedwell Greenwich team

Dear Dilek,Thank you for taking the time to leave a review of your stay at Zedwell Greenwich. We are delighted to hear you were pleased with your visit!We strive to create a haven of tranquility and rejuvenation for our guests, so it's wonderful to know we achieved that for you. If there's anything we could have done to elevate your experience to a perfect 5-star rating, please don't hesitate to let us know.We hope you had the opportunity to explore the Greenwich area during your stay. If you return to London, we would be thrilled to welcome you back to Zedwell Greenwich.- Be well... Zedwell,Zedwell Greenwich team

Hello! We're thrilled to hear that you found peace and tranquility during your stay at Zedwell Greenwich. We're delighted that you enjoyed our serene cocoons designed for ultimate relaxation. Our focus on simplicity and comfort ensures a restful night's sleep. We're glad you appreciated our cleanliness and welcoming staff. We appreciate your feedback on amenities and charges and will take this into consideration. Thank you for recommending us for a peaceful stay. We hope to welcome you back soon for another calming experience in the heart of historic Greenwich.- Be well... Zedwell,Zedwell Greenwich team

Hello, We appreciate you taking the time to share your feedback. We are glad you found our cocoons to be perfect for your needs and that you enjoyed a clean and friendly environment. Please know that we take cleanliness seriously, and we will address the issue of the towel promptly. Our team at Zedwell Greenwich values your comfort and satisfaction, and we are delighted to know you had a positive experience overall. Should you return, we look forward to providing you with an even more exceptional stay. - Be well... Zedwell,Zedwell Greenwich team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Elizabeth,Thank you for your feedback. It's wonderful to hear that you enjoyed the design and concept of our rooms. However, I'm truly sorry to learn about the shortcomings you experienced regarding our additional service fees and the condition of your room. We typically have thorough protocols in place for housekeeping to ensure every room is meticulously prepared for our guests, making it quite unusual for the issues you encountered to occur.We take your comments seriously and are reviewing both our pricing structure for additional services and our room preparation processes to ensure they meet our high standards. Your comfort and satisfaction are paramount, and we are committed to making the necessary improvements.We appreciate your patience and sincerely hope to have another chance to host you, ensuring a stay that reflects our true potential.- Be well... Zedwell,Zedwell Greenwich team

Hello Helen! We're delighted that you enjoyed the tranquil environment at Zedwell Greenwich for a peaceful night's rest. Our unique cocoons are designed to offer a serene escape, free from distractions like televisions and windows, ensuring a clutter-free experience. Fresh, purified air and advanced noise-reducing features provide the perfect ambiance for relaxation. Our Hypnos beds, Egyptian cotton sheets, and state-of-the-art showers add to the comfort. Thank you for sharing your experience. We hope to welcome you back soon for another rejuvenating stay.- Be well... Zedwell,Zedwell Greenwich team

Dear Elizabeth, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality. - Be well... Zedwell,Zedwell Greenwich team

Hello Michael! Thanks for sharing your feedback. We're glad you appreciated our hotel's overall condition. We're sorry to hear about the cleanliness issues you encountered in your room. Rest assured we'll address this with our housekeeping team. Our cocoons are designed to offer a unique tranquil experience, although we regret if the room size didn't meet your expectations. Thank you for bringing this to our attention. We hope you enjoyed the nearby attractions during your stay!- Be well... Zedwell,Zedwell Greenwich team

Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality. - Be well... Zedwell,Zedwell Greenwich team

Hello Jaide! We're thrilled to hear you enjoyed your cozy stay with us at Zedwell Greenwich. Your comfort is our top priority, and we're delighted to know we were able to provide a serene and peaceful environment for you. We look forward to welcoming you back for another relaxing experience in the future. See you again soon!- Be well... Zedwell,Zedwell Greenwich team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hello Igor,Thank you so much for the 5-star review! We are glad you had a positive experience at Zedwell Greenwich and are pleased to know that you appreciated the hotel's cosy design and the hall. We also hope your stay was relaxing and you enjoyed a good night's sleep at our property. It was a pleasure to host you, and we look forward to having you back at our unique oasis so we can provide another pleasant and comfortable stay in the heart of historic Greenwich.- Be well... Zedwell,Zedwell Greenwich team

Hello Sarah,Many thanks for the fabulous rating and your lovely comments! We are always pleased to receive feedback from our guests in relation to their stays at Zedwell Greenwich, and we are delighted to hear that you enjoyed your stay with us and extended your stay by two nights - thank you so much for supporting our product! We are also pleased that you appreciated the modernity and tranquillity of our quiet retreat in the heart of historic Greenwich, and we hope you were able to disconnect from the outside world and focus on your inner well-being. It was a pleasure to host you, and we can't wait to see you again soon for another serene and rejuvenating stay at our Zedwell hotel in Greenwich.- Be well... Zedwell,Zedwell Greenwich team

Hello Ella,Thank you for staying with us and taking the time to post your review. Our team at Zedwell is dedicated to providing you with a comfortable and calming experience. We are genuinely sorry that we fell short of your expectations this time. We understand your concern about the chargeable amenities/services. The Zedwell ethos prioritises your sleep and well-being above all else. We aim to provide you with a peaceful and distraction-free zone that aids deep rest and quality sleep; thus, we emphasise the essential elements of a comfortable room for a relaxing and rejuvenating stay. Our minimalistic cocoons were designed to have an open and uncluttered feel, intentionally avoiding stimuli like gadgets, appliances and shelving to create an atmosphere where you can relax, unwind, and release the day's stresses. We regret that our minimalist approach did not meet your expectations. Here, we would like to clarify that we provide a variety of amenities and services upon request to make your stay as comfortable and enjoyable as possible. The extra fees for the hair dryer and luggage options enable our team to coordinate these services for you, as availability is very limited during busy periods. We always aim to present an accurate representation of our rooms online and apologise for any misunderstandings that occurred in this instance. We value your candid feedback, as it helps us identify areas for improvement in our communication.Thank you for considering our accommodation for your stay in Greenwich and taking the time to post your review. We appreciate both and hope to have another opportunity to share a full Zedwell experience with you.- Be well... Zedwell,Zedwell Greenwich team

Hello George,Thank you for reviewing your recent stay at Zedwell Greenwich and rating us a perfect 5/5. It is always a pleasure to receive feedback from our guests in relation to their stays with us, and we are delighted to hear that our accommodation offered you good value for money. We are happy to know that you liked the bathroom, and we thank you for giving prospective guests who may be reading the comments relevant information about our hotel's peaceful and convenient location and proximity to the iconic Cutty Sark DLR station. Knowing that our accommodation was adequate for your overnight stay, despite any expectations of larger rooms or additional amenities, is gratifying - thank you for your kind remarks.We appreciate your feedback about the cocoon size and facilities. Our minimalist approach focuses on creating a serene sanctuary for our guests, which includes smaller but efficiently designed, compact rooms with a warm and cosy feel to promote deep rest and restoration. The lack of facilities in the rooms is intentional, as the clutter-free atmosphere of our cocoons helps remove all distractions from the outside world and fosters an environment where you can relax, unwind, and release the day's stresses. We hope this aspect of your stay did not inconvenience you too much. Here, we would like to mention that we do have our guests' comfort and convenience in mind and provide a variety of amenities and services on request. Kindly contact our reception team for charges and availability.Thank you for your honest feedback and for giving us the opportunity to serve you. We hope to have the pleasure of welcoming you back soon.- Be well... Zedwell,Zedwell Greenwich team

Hello Victor,Thank you for making Zedwell Greenwich your accommodation of choice on this journey. It is very rewarding to hear your perspective on our hotel, and we are delighted to know that you had a positive impression of our clean and modern facility. We are glad that you appreciated our hotel's central and easily accessible location, and we thank you for giving prospective guests who may be reading the comments relevant information about the bus route. As we pride ourselves on our dedicated and helpful staff and management, we are thrilled to read about your perception of our night shift manager, Jose. Thank you for your gracious feedback. We'll be sure to pass on your compliment to our night manager. It was a pleasure to host you, and we hope to see you again soon for another 5-star experience at our Zedwell hotel in Greenwich.- Be well... Zedwell,Zedwell Greenwich team

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Matthew, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!- Be well... Zedwell,Zedwell Greenwich team

Hello Joseph,Thank you for your review. It was our pleasure to host you, and we are happy to know you had a positive overall experience at Zedwell Greenwich. We hope your stay was relaxing and you had a good night's sleep at our serene retreat. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. Please do let us know if there is anything we can do to make your next experience even more enjoyable. Your feedback is invaluable to us as we are a new hotel and are continuously learning and improving with every suggestion. We look forward to seeing you again soon and hope to share a full Zedwell experience on your next visit.- Be well... Zedwell,Zedwell Greenwich team

Hello Leah,Thank you for choosing our unique oasis for your stay in the heart of historic Greenwich. We appreciate the gracious rating and hope you had a peaceful and comfortable stay with us. It was a pleasure to host you, and we can't wait to welcome you back and share another memorable experience with you at Zedwell Greenwich - your calm escape from the chaos of the city!- Be well... Zedwell,Zedwell Greenwich team

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hello Peter,Thank you for sharing your experience at Zedwell. We're glad our location served you well, but we hear your concerns about the space. Our cocoons are designed to promote a restful sleep in a minimalist setting, focusing on tranquility and simplicity. We appreciate your feedback and understand the importance of comfort and space for our guests. For your next visit, exploring a larger cocoon might indeed enhance your experience, allowing you to enjoy the calm and balance we strive to provide. We sincerely hope that you will give us another chance. We look forward to welcoming you back and making your stay even more comfortable.- Be well... Zedwell,Zedwell Greenwich team

Hello Shirley,Thank you for sharing your positive experience at Zedwell Greenwich! We're delighted to hear that you enjoyed a pleasant welcome and a perfect night's sleep in our serene cocoons. Our team strives to ensure every guest feels well taken care of from the moment they arrive. We hope to welcome you back again for another peaceful stay in the heart of historic Greenwich. - Be well... Zedwell,Zedwell Greenwich team

Hello Gavin,Thank you for choosing to stay at Zedwell Greenwich. We are grateful for the opportunity to serve you and are pleased to hear you thought our hotel and the room matched their descriptions. We are also happy to know that you appreciated the cleanliness standards of our brand-new hotel and the availability of many sockets, and it's a pleasure to read that our friendly and helpful staff made a wonderful impression on you. We'll be sure to pass your kind words along to our team, who work hard to ensure positive experiences for all our guests.Zedwell is a hotel you check in to tune out - your private sanctuary amidst the chaos of the city. Windows were intentionally not included in the design to create a secluded feel within the hotel. Our windowless concept ensures no daylight or noise will disturb your sleep, so you can rest for as long as you need to, waking fully recharged. As we put sleep before all else, our minimalistic cocoons were designed to feature an open and uncluttered feel, intentionally avoiding stimuli like TVs, chairs, desks and shelving. We understand that our minimal concept might not be for everyone, and we apologise for any distress we might have caused you. We appreciate you sharing your honest review, and we will take the time to reflect on your feedback and share all your comments with our management team to consider how to improve the guest experience in the future.Thank you for bringing these matters to our attention. We wish you nothing but pleasant travels ahead.- Be well... Zedwell,Zedwell Greenwich team

Dear Stephen, Thank you for taking the time to share your feedback regarding your recent stay at Zedwell. We're truly sorry to hear that your experience with our staff and service, as well as the comfort of your room, did not meet your expectations..We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything specifically we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality. - Be well... Zedwell,Zedwell Greenwich team

Hello Taraneh, Thank you for taking the time to rate your recent stay at Zedwell Greenwich. We appreciate your feedback and are delighted to know you had a positive overall experience at our hotel. We hope this means you were able to connect with our Zedwell experience and appreciate our private sanctuary that provides you with a serene retreat amidst the chaos of the city. If there's anything we can do to enhance the experience, please don't hesitate to share it with us. We are a new hotel and are continuously learning and improving with every suggestion, so your insights are invaluable to us. We look forward to seeing you again soon and hope to exceed your expectations on your next visit. Safe travels!- Be well... Zedwell,Zedwell Greenwich team

Dear Wanessa,Thank you so much for your delightful 5-star review! We're thrilled to hear that you had a wonderful experience at Zedwell.Your positive feedback is like a breath of fresh air, inspiring us to continue creating serene and comfortable spaces for our guests. We're delighted that you enjoyed the atmosphere and cleanliness of our hotel.At Zedwell, we strive to provide a tranquil sanctuary amidst the city's hustle and bustle. Your satisfaction is our greatest reward. We look forward to welcoming you back for another peaceful stay.Be well...Zedwell,Tee Zedwell Family

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Katherine,Thank you for sharing your valuable feedback and for choosing to stay with us.We are pleased to hear that you enjoyed the comfort of our bed and bathroom. On the other hand, we appreciate your comments and want to assure you that they have been escalated. We are always striving to enhance the quality of our guests' stays.We hope to see you back at Zedwell Greenwich soon.Be well,Zedwell

Dear Melissa,Thank you for sharing your valuable feedback and for choosing to stay with us.We are pleased to hear that you enjoyed the comfort of our bed and bathroom. On the other hand, we appreciate your comments and want to assure you that they have been escalated. We are always striving to enhance the quality of our guests' stays.We hope to see you back at Zedwell Greenwich soon.Be well,Zedwell

Dear Eva,Thank you so much for your delightful 5-star review! We're thrilled to hear that you had a wonderful experience at Zedwell.Your positive feedback is like a breath of fresh air, inspiring us to continue creating serene and comfortable spaces for our guests. We're delighted that you enjoyed the atmosphere and cleanliness of our hotel.At Zedwell, we strive to provide a tranquil sanctuary amidst the city's hustle and bustle. Your satisfaction is our greatest reward. We look forward to welcoming you back for another peaceful stay.Be well...Zedwell,Zedwell Family

Dear Michael,Thank you for sharing your valuable feedback and for choosing to stay with us.We are pleased to hear that you enjoyed the comfort of our bed and bathroom. On the other hand, we appreciate your comments and want to assure you that they have been escalated. We are always striving to enhance the quality of our guests' stays.We hope to see you back at Zedwell Greenwich soon.Be well,Zedwell

Dear Ermias,Thank you for sharing your valuable feedback and for choosing to stay with us.We are pleased to hear that you enjoyed the comfort of our bed and bathroom. On the other hand, we appreciate your comments and want to assure you that they have been escalated. We are always striving to enhance the quality of our guests' stays.We hope to see you back at Zedwell Greenwich soon.Be well,Zedwell

Dear Iqbal,Thank you for sharing your valuable feedback and for choosing to stay with us.We are pleased to hear that you enjoyed the comfort of our bed and bathroom. On the other hand, we appreciate your comments and want to assure you that they have been escalated. We are always striving to enhance the quality of our guests' stays.We hope to see you back at Zedwell Greenwich soon.Be well,Zedwell

Dear Ieonie,Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience fell short of expectations.We value your insights, and we would appreciate the opportunity to understand more about your specific concerns. If you could provide additional details regarding your stay, it would be extremely helpful for us to address and improve upon the areas that may have caused dissatisfaction.Our team is committed to ensuring a positive experience for all our guests, and we sincerely apologize for any inconvenience you may have encountered. Your satisfaction is our priority, and we hope to have the chance to make amends and welcome you back for a more enjoyable stay in the future.Be well...Zedwell,TeeZedwell Family

Dear Della,Thank you wholeheartedly for your fantastic 10 out of 10 rating! We're overjoyed to receive such high praise and appreciation.At Zedwell, our mission is to create an environment where guests can truly unwind and enjoy their stay. It's wonderful to know that you had a top-notch experience with us. Your kind words motivate us to maintain our commitment to excellence.We can't wait to have you back at Zedwell for another restful and rejuvenating stay. If there's anything specific you loved about your visit, feel free to share – we love hearing about what makes our guests smile!Be well...Zedwell,Ammar, Zedwell Family

Dear Eva,Thank you so much for your delightful 5-star review! We're thrilled to hear that you had a wonderful experience at Zedwell.Your positive feedback is like a breath of fresh air, inspiring us to continue creating serene and comfortable spaces for our guests. We're delighted that you enjoyed the atmosphere and cleanliness of our hotel.At Zedwell, we strive to provide a tranquil sanctuary amidst the city's hustle and bustle. Your satisfaction is our greatest reward. We look forward to welcoming you back for another peaceful stay.Be well...Zedwell,Ammar, Zedwell Family

Dear Firat Murat,We appreciate you taking the time to share your feedback regarding your recent stay at Zedwell Greenwich. We would like to extend our sincere apologies for the disappointment and inconvenience you experienced.We genuinely regret that your accommodation did not meet your expectations. Our aim is to provide a comfortable and enjoyable stay for all our guests, and we acknowledge that we fell short in your case.Your comments about the room size and layout have been noted, and we understand your concerns. We are committed to addressing these issues and ensuring that future guests have a more positive experience.If there are specific details you would like to share or if you have any additional feedback, please feel free to reach out. We value your input and use it as an opportunity for improvement.Once again, we apologize for any inconvenience caused, and we appreciate your understanding.Be well... Zedwel...

Hi Selina,Thank you for taking the time to share your feedback about your recent stay at Zedwell Greenwich. We sincerely apologize for the inconveniences you experienced, and we appreciate your openness about your observations.It's disheartening to learn that your stay did not meet your expectations, and we genuinely apologize for the issues with the bed, duvet, and bathroom floor. Your comments regarding the chat function, soundproofing, and the absence of a rain shower have been duly noted.We would like to express our regret that our response to your email did not meet your expectations. We assure you that we take all guest feedback seriously, and we are committed to addressing the areas where we fell short.Your input is invaluable to us as we continuously strive to improve our services and provide a better experience for our guests. We understand your frustration, and we are actively working to rectify the issues you've highlighted.Once again, we apologize for any inconvenience caused, and we hope that you might consider giving us another chance in the future to demonstrate the improvements we are making.If there is anything more you would like to share or discuss, please feel free to reach out.Be well.... Zedwell....

Hi Kaoutar,Thank you for your lovely feedback !We hope to seeing you soon back to Zedwell.Be well... Zedwell...

Dear Keith,Thank you for taking the time to leave such a positive review. We're thrilled to hear that you enjoyed the great location and found our service satisfactory. Ensuring our guests feel safe and well-cared for is a top priority, and we're glad to hear that our team met your expectations.We appreciate your feedback and look forward to welcoming you back to Zedwell in the future.Be well.... Zedwel....SimoneZedwell Family

Dear Cindy,Thank you for taking the time to share your feedback. We appreciate your comments, and we apologize for any inconvenience you experienced during your stay.We understand the importance of transparent communication, and we're sorry if there were misunderstandings regarding additional services. We will review our communication to ensure clarity for future guests.Your feedback regarding housekeeping is duly noted, and we'll address this internally to enhance our daily service.We appreciate your patronage and hope to have the opportunity to welcome you back to Zedwell in the future.Be well... Zedwell...SimoneZedwell Family

Dear Guest,Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for the inconvenience you experienced.We understand your concerns regarding the 10 charge for the hair dryer, as well as the absence of a kettle and water in the room. We appreciate your feedback, and we will review our policies to ensure they align with guest expectations.We strive to provide a comfortable and enjoyable experience for our guests, and your comments will be taken into consideration as we work to improve our amenities and services.If there's anything else you would like to share or discuss, please feel free to reach out to us directly. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.Thank you for bringing these matters to our attention.Be well... Zedwell...SimoneZedwell Family