Dear Traveler,Thanks a bunch for the awesome 4-star rating! We're stoked to hear you had a great time at Yotel London City. Your feedback is gold to us, and we're always here to make your experience even better. Can't wait to host you again soon for an all-around 5-star stay!Cheers,

Dear Shigeo ,Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon.Kind regards,

Hi Keiko .We appreciate your positive feedback about our hotel. We are very pleased to hear that our staff made your stay pleasant.We really hope that we will have the opportunity to welcome you again.Kind regards,

Thank you very much for taking the time to rate your stay. We will hope to see you again in the future.Kind regards,Mission Control Crew

Thank you very much for taking the time to review your stay and we are sorry that we were not able to meet your expectation whilst staying with us.Kind regards,Mission Control Crew

Dear Keigo, Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon. Kind regards,

Dear Wayne, Thank you very much for taking the time to share your feedback. We are pleased to see that you have enjoyed your stay with us and found the staff and the location convenient. We look forward to welcoming you back soon.Kind regards,Mission Control Crew

Dear Nicholas, Thank you very much for taking the time to leave a review. We are glad that you enjoyed your stay with us. We sincerely apologise for not being able to meet your full expectations for the breakfast. Kind Regards, Mission Control Team

Dear Eva,Thank you for your feedback. We're glad to hear you found the bed very good and comfortable. However, we apologize for the inconvenience caused by the room size and the issue with the lighting. Yotel is a concept with a compact space for the room with all facilities. We have a range of different rooms, sizes and view which are advertised to our guests to select the best option for them stay. We hope to have the opportunity to welcome you again and provide a more pleasant stay.Warm regards,Mission Control Crew

Dear Helen,Thank you for sharing your feedback.While I understand your frustration with the inconvenience, I am a bit confused by your comments. I was present at the time of your checkout and witnessed the two crew members you reported the issue to apologizing multiple times. Additionally, an email was sent to you by the management team, apologizing again and offering you a free upgrade for your next stay two days later as a gesture of goodwill.Regarding the towels, it was explained to you that they were in the room and where to find them for your next stay to ensure you do not miss them again.

Dear Christopher,Thank you very much for taking the time to review our hotel.We hope to have the opportunity to welcome you again and provide a more pleasant stay.Warm regards,Mission Control Crew

Hello PaoloThank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon.Kind regards,Mission Control Crew

Thank you very much for taking the time to share your feedback. We are pleased to see that you have enjoyed your stay with us. We look forward to welcoming you back soon.Kind regards,

Dear Sanjana,Thank you very much for taking the time to share your feedback. We hope you have enjoyed your stay with us. We look forward to welcoming you back soon.Kind regards,

Hello Gertruda,Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon. Kind regards,Mission Control Crew

Hello Cinzia,Thank you very much for taking the time to review our hotel. We are sorry that we couldn't met your expectations on this occasion. Kind regards,Mission Control Crew

Hello Tomislav,Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon. Kind regards,Mission Control Crew

We're over the moon to hear that you had such a fantastic time at our hotel! Your five-star review brings smiles to our faces and reaffirms our commitment to providing top-notch service and unforgettable experiences. Thank you for sharing your happiness with us, and we can't wait to have the pleasure of hosting you again soon for more wonderful memories!Warm regards,

Dear marie-eve,Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon.Kind regards,

Thank you for sharing your thoughts! We're pleased that you found our Yotel conveniently located, clean, and quiet. As a compact hotel, we aim to provide a unique experience with efficient use of space. We appreciate your feedback regarding the glass doors and walls in the toilet area, and we're continually exploring ways to enhance privacy while maintaining our innovative design. It's great to hear that you benefited from our complimentary luggage storage service. We hope to have the opportunity to welcome you back for another stay in the future.Kind regards,Mission Control Crew

Dear Krista,Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon.Kind regards,

Dear Neil,Thank you for taking the time to write us a feedback. We are glad to hear that you enjoyed the location next to the train station. We hope to have the opportunity to welcome you again soon in the future.The perk you should expect from us as per your VIP status is a voucher offering you 20% OFF food & beverage for one of your bills at Revolve. This voucher has been placed by our Crew Member on your bed before your arrival along with a welcome card.Do not hesitate to share with us if you were expecting some other kind of perks so we can communicate the feedback to your travel agent in order to avoid any future miscommunication from their end.Warm regards,

Dear Kipp,Thank you for your glowing review! We're delighted to hear that you found our room exceptionally clean. Providing a pristine environment is always our top priority, and we're thrilled to have met your expectations.Looking forward to hopefully welcoming you back soon!

Dear Luciana ,Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon.Kind regards,

Hello Auke Sjoerd,Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon.Kind regards,Mission Control Crew

Dear Gabi,Thank you for sharing your thoughts with us! We're glad to hear that you found our staff nice and friendly. As a capsule-style hotel, our design focuses on maximizing efficiency and keeping everything within close proximity. We understand that our compact rooms may not suit everyone's preferences, as they prioritize space-saving features. However, we also offer a range of other room options tailored to different experiences, including larger rooms.We appreciate your feedback and hope to welcome you back!

Dear MilagrosThank you for taking the time to share your experience! We're delighted that you found our staff excellent and appreciated our clean and convenient location. We understand that our capsule-style concept might not suit everyone's preferences, as it prioritizes efficiency and compactness. However, we also offer a variety of other room options tailored to different experiences, which may provide more space and flexibility for guests who prefer it. We appreciate your feedback and hope to welcome you back for another memorable stay soon!

Dear Ciashadai,Thank you for sharing your feedback!We're thrilled to hear you appreciated our prime location. As a capsule-style hotel, we pride ourselves on maximizing every inch of space to provide a cozy and convenient experience, however if that is not your style, we also have bigger rooms for a different experience.Being close to numerous train stations and charming attractions is what we aim for, ensuring that everything you need is within easy reach. We hope you had a fantastic stay and look forward to welcoming you back soon!

Dear Mathilde,Thank you for your feedback. We're glad to hear that you found our hotel nice and clean, and that our location made your journey to Gatwick airport convenient. We sincerely apologize for any inconvenience caused by the demeanor of our staff. Rest assured, we take your comments seriously and will implement better training to ensure all our team members provide a welcoming and friendly atmosphere for our guests.Your feedback helps us improve, and we hope to welcome you back for a more enjoyable experience in the future.

Thank you for your valuable feedback. We're delighted to hear that you enjoyed your stay with us, especially our convenient location.At Yotel, we embrace a concept of compact space with the amenities expected of a 4-star hotel. We offer a variety of room types and sizes to cater to the diverse needs of our guests.We are looking forward to have the opportunity to welcome you back again in the future.Best regards,EstefaniaMission Control

Thank you very much for taking the time to review our hotel. We are sorry that we couldn't met your expectations on this occasion. Yotel is a concept with a compact space for the room with all facilities. We have a range of different rooms, sizes and view which are advertised to our guests to select the best option for them stay.Kind regards,Mission Control Crew

Hello Iris Eva,Thank you very much for taking the time to share your feedback. We are pleased to see that you have enjoyed your stay with us and found the staff and the location convenient. We look forward to welcoming you back soon.Kind regards,Mission Control Crew

Dear Camilo, Thank you very much for taking the time to share your feedback. We are pleased to see that you have enjoyed your stay with us. We look forward to welcoming you back soon.Kind regards,

Thank you very much for taking the time to share your feedback. We are pleased to see that you have enjoyed your stay with us. We look forward to welcoming you back soon.Kind regards,

Dear Donald,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with the television and phone during your stay. This falls short of the standards we strive to uphold for our guests. Rest assured, we will investigate the issue further to prevent such occurrences in the future. Your feedback helps us improve, and we appreciate your patience and understanding. Thank you for choosing our hotel and we hope to have the pleasure of welcoming you back in the future.Best regards,

Dear Linda,Thank you so much for your kind words! We're absolutely delighted to hear that you found our staff to be extremely friendly. Providing exceptional service with a warm smile is at the heart of what we do. We hope to welcome you back for another fantastic experience!

Dear Eileen,Thank you for your review! We're delighted you enjoyed the view of St. Paul's, as well as our delicious breakfast buffet. We're pleased to hear that you found the shower refreshing and the bed comfortable. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay soon!

Hello Mandy,Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon.Kind regards,Mission Control Crew

Dear Sebastian,Thank you for sharing your review!We're delighted to hear that you enjoyed our hotel's good location and found our room clean, well-equipped, and our staff friendly. It's fantastic that you also enjoyed our delicious breakfast buffet.We appreciate your feedback and hope to welcome you back for another enjoyable stay soon!

Dear James,Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon.Kind regards,

Dear Maria,Thank you for sharing your feedback. We're sorry to hear that you found the bathroom area and toilet impractical and lacking privacy. It's worth noting that the design concept of our hotel is inspired by capsule hotels, aiming to provide a compact space for the room while offering all the amenities of a 4-star hotel. However, we understand that privacy is important, and we will take your comments into consideration for future improvements. If there's anything else we can assist you with or if you have any other suggestions, please feel free to let us know. We hope to see you again soon!Kind Regards,Mission Control

Dear Brendan,Thank you for your kind words! We're delighted to hear that our team was able to assist you promptly and efficiently. We strive to provide exceptional service to all our guests, and it's wonderful to know that we were able to make your stay even more enjoyable.We look forward to hopefully welcoming you back soon!

Dear Daniel,We apologize for any inconvenience experienced. However, since the booking was made through a third-party platform, Expedia, any inquiries or requests for changes should be directed to them. Please understand that we are unable to accommodate changes or cancellations for bookings not made directly through us.We can only adhere to the guidelines provided by third-party booking platforms, following their cancellation policies strictly. We regret that we do not have the authority to make exceptions or alterations in such cases.Kind regads,Estefania

We're delighted to hear that you found our hotel to be good value for your money! Providing excellent value and quality experiences for our guests is always our goal. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future for another great stay.Warm regards,

Thank you for taking the time to share your feedback. We're delighted to hear that you had an enjoyable stay with us and that our staff and location met your expectations. Your satisfaction is our priority, and we can't wait to have the pleasure of welcoming you back for another memorable experience. Looking forward to seeing you again soon!Best regards,EstefaniaMission Control

Dear Douglas,Thank you for sharing your feedback with us.Regarding to room size,Our brand is built on the concept of compact rooms, and we do provide detailed size descriptions online to help guests make informed decisions. Additionally, we offer larger room options for guests who prefer more space. Regarding the complimentary coffee or tea in the room, we appreciate your input. While we don't currently offer this amenity, we do have a cafe downstairs where guests can purchase coffee and other beverages. We'll certainly review our offerings to see how we can better meet the needs of our guests.Your feedback is valuable to us as it helps us to enhance our services and amenities. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience. Thank you for choosing to stay with us.Warm regards

Hi Cameron,Thank you so much for taking the time to share your feedback! We're thrilled to hear that you had such a fantastic experience at our contemporary hotel. Our team works hard to ensure that every guest feels welcomed and well taken care of. We're also delighted that you found our location convenient. We agree, the area around the hotel is indeed lovely, and we're glad you enjoyed exploring it.We hope to have the pleasure of welcoming you back soon for another memorable stay! Kind regards,Elena

Thank you very much for taking the time to share your feedback. Your stay in London sounds like it hit all the right notes! :)We are pleased to see that you had a wonderful stay stay with us and found the staff and the location convenient. We look forward to welcoming you back soon.Kind regards,Mission Control Crew

Thank you very much for taking the time to share your feedback. We are pleased to see that you have enjoyed your stay with us. We look forward to welcoming you back soon.Kind regards,Mission Control Crew