外観

ザ カンバーランド ロンドンの口コミ

4.5 out of 5
ザ カンバーランド ロンドン
1 Great Cumberland Place, London, England

口コミ

8.6

非常に良い

評価 10 - 346 件の口コミ中 183 件が非常に良い" "
評価 8 - 346 件の口コミ中 101 件が良い" "
評価 6 - 346 件の口コミ中 40 件が普通" "
評価 4 - 346 件の口コミ中 12 件が不満" "
評価 2 - 346 件の口コミ中 10 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.4/10

設備とサービス

8.8/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

TATSUYA、San Diego

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Meskiからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Tatsuya,Thank you for taking the time to rate your recent visit here at the Cumberland Hotel. We are delighted you enjoyed your stay from start to finish and we hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland

8/10 (良い)

SAKAZAKI

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The location is very well and comfortable to stay bit noisy at night time .
2024 年 1 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Sakazaki,Thank you for sharing your feedback with us at The Cumberland. We're stoked to hear that you found our location spot-on for your stay.Now, about the night-time buzz - we totally get it. London has its own rhythm, and sometimes we also would like to turn down the volume. If you ever need a quieter space, just let us know during the check-in on your next visit, and we'll do our best to make it rock at a slower tempo.Looking forward to having you back for another harmonious stay!Kind regards,Guest ServicesThe Cumberland

6/10 (普通)

Andrew

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Four star - but quite down market.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Mohamad

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome
2024 年 4 月に 3 泊滞在

8/10 (良い)

ALESSIA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ottima posizione.I letti sono comodissimi .Con il letto aggiunto però la camera doppia diventa troppo piccola ...apprezzati la macchinetta del caffe in camera e il the.Bello il bagno con le bottiglie dei saponi shampoo crema per il corpo ...
2024 年 5 月に 3 泊滞在
Meskiからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Alessia,Thank you for taking the time to share your positive feedback about your recent stay at The Cumberland! We are thrilled to hear that you enjoyed your stay from start to finish. We take great pride in our staff's excellent service, so it's especially rewarding to know they made a positive impression on you.The Cumberland's location in Marylebone offers easy access to all that London has to offer, and we strive to provide a comfortable and welcoming environment for all our guests. We're delighted you experienced this during your visit.We sincerely hope to welcome you back to The Cumberland on your next trip to London. There's always something new to discover in our vibrant city! Safe travels until we meet again.Kind regards,Guest ServicesThe Cumberland

6/10 (普通)

Geir、AUKRA

カップルで旅行
Helt gjennomsnitlig hotell på en bra lokasjon. Stor frokostsal med alt for høy musikk og to kaffeautomater som alle skulle dele på med veldig dårlig kaffe. Frokostbuffet var helt ok, men ikke mer enn ok. Inntrykket av hotellet var generelt mye bedre på bildene enn i virkeligheten. De var også plaget med kloakklukt i resepsjonen.
2024 年 5 月に 4 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Geir,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. We apologize for the issues you encountered with the breakfast room ambiance and the quality of the coffee. Your comments are important to us, and we will address them with our team to make necessary improvements.Regarding the smell of sewage in the reception, we are actively investigating and addressing this issue to ensure a pleasant environment for all our guests.We appreciate your honest feedback and hope to have the opportunity to exceed your expectations on a future visit.Best regards,Guest Services,The Cumberland

10/10 (非常に良い)

Carl

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone was very helpful and kind,there was a female security who was very pleasant to speak with on our departure , im sorry I never got her name but we gave her a Canadian lapel pin
2024 年 5 月に 3 泊滞在

8/10 (良い)

Adam

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great for central London - clean and friendly hotel
2024 年 3 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Adam,Thank you for your positive feedback! We're glad to hear that you enjoyed our central location, cleanliness, and friendly service. We appreciate your kind words and hope to welcome you back again soon!

8/10 (良い)

Colleen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for taking the time to share your experience with us at The Cumberland. We are delighted to hear that your stay was overall a hit! If there is anything in particular we can do to make sure the next visit ticks all the boxes, please let us know. We look forward to welcoming you back where we are sure we will make it a trip to remember! Kind regards, Guest Services The Cumberland

8/10 (良い)

Rahal

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 5 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Rahal, Thank you for taking the time to share your experience with us at The Cumberland. We are delighted to hear that your stay was overall a hit! If there is anything in particular we can do to make sure the next visit ticks all the boxes, please let us know. We look forward to welcoming you back where we are sure we will make it a trip to remember! Kind regards, Guest Services The Cumberland

6/10 (普通)

Carmelo Antonino

2024 年 4 月に 6 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Carmelo,Thank you for your rating of your recent stay with us at The Cumberland. We're glad it was a good time overall, but we would love it if you reached out and let us know which areas we could improve on. We are always striving to give all our guests a smash hit!Kind regards,Guest ServicesThe Cumberland

10/10 (非常に良い)

falah

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Non
2024 年 5 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Falah,Thanks for the positive feedback. We're glad you had a good time and we hope to welcome you back in the near future for another rockin' stay!Kind regards,Guest ServicesThe Cumberland

6/10 (普通)

KEVIN

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Kevin,Thanks for taking the time to leave a review. Whilst we're glad that you had a great time over all, we're sad to see it wasn't the smash hit that we love to give all our guests. If you wouldn't mind reaching out, we'd love to see what areas need a tune up.We hope to welcoming you back soon for a stay that goes up to 11!Kind regards,Guest ServicesThe Cumberland

8/10 (良い)

Dominic

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff don’t answer any questions if you text them. You must call
2024 年 4 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Dominic,Thank you for your feedback. We apologize for any inconvenience you experienced with our communication methods. We'll review our procedures to ensure a more efficient response to text messages in the future. If you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your input and hope to have the opportunity to improve your experience.Kind regards,Guest Services,The Cumberland

10/10 (非常に良い)

Sascha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Meskiからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Sacha,Thank you for taking the time to rate your recent stay. We pride ourselves on having great staff service, and are happy to hear that you enjoyed your stay from start to finish. We look forward to welcome you back to our property next time you are in our city!Kind regards,Guest ServicesThe Cumberland

8/10 (良い)

Tarek

2024 年 5 月に 1 泊滞在
Meskiからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Tareak,Thank you for taking the time to rate your recent visit here at the Cumberland Hotel. We are delighted you enjoyed your stay from start to finish and we hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland

10/10 (非常に良い)

Alexander、San Diego

2024 年 4 月に 5 泊滞在

10/10 (非常に良い)

Sneha

2024 年 5 月に 3 泊滞在

8/10 (良い)

Sebastian

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
very close to city center
2024 年 4 月に 4 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 5 日)
Thank you for your feedback! We're glad you found our location close to the city center convenient. We hope to welcome you back again soon!

10/10 (非常に良い)

Katherine

良かった点 : 清潔度
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for your review!!

6/10 (普通)

Donald Anthony Geoffrey

カップルで旅行
Very large tourist hotel in a great location
2024 年 4 月に 2 泊滞在
Meskiからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Donald,Thank you for taking the time to share about your stay and for being our guest. We love that our prime location, comfy rooms and overall look and feel of the hotel met your expectations. We hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland

8/10 (良い)

Tatjana

家族旅行
良かった点 : 清潔度
I booked a room with two beds, but when we entered the room, there was one bed and we had to wait for the beds to be prepared. Not a very pleasant start.
2024 年 4 月に 1 泊滞在
Meskiからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Tatjana,Thank you for taking the time to share your feedback following your recent stay here at The Cumberland Hotel. We are thrilled you enjoyed your overall stay. Your comment regarding the extra bed has been shared with the head of department in order to avoid similar occurrences in the future.Kind regards,Guest ServicesThe Cumberland

8/10 (良い)

john

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed for a business conference. Hotel was lovely, clean and spacious. Rooms were prefect. Food was great. Only thing to let it down was the service in bar area was very slow, we ask a number of staff but was ignored until someone eventually served us. During the meal the waiter asked if we would like more drinks and again it took so long that even he was shocked we hadn't had our drinks.
2024 年 4 月に 1 泊滞在
Meskiからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear John,Thank you for leaving feedback on your recent stay at The Cumberland Hotel. We appreciate both the positive and negative comments, as they help us identify areas where we excelled and areas where we can improve to ensure all our guests receive a superstar experience.We are thrilled you enjoyed our lovely clean specious room and delicious food.We are sorry you were let down by the service at SOUND bar. Please rest assured your comments have been shared directly the head of department for further investigation. Again we would like to thank you for bringing this to our attention; retraining will be issued where necessary. We hope to have the opportunity to welcome you back where we can showcase the high level of customer service you deserve.Kind regards,Guest ServicesThe Cumberland

8/10 (良い)

michaleen、Plymouth

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was incredibly friendly & helpful. My room was not cleaned one day & several times for different reasons I tried to call the front desk & no one picked up every time I called. I would just stop by the front desk in person which was fine. Great location, very safe & great staff.
2024 年 4 月に 3 泊滞在
Meskiからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Michaleen,Thank you for your feedback. We are thrilled you found our hard working team incredibly friendly & helpful. We are however sorry to hear that your room was not serviced by housekeeping, we wish to extend our most sincere apologies for this oversight and for any inconvenience caused. Please rest assured this has been flagged with our housekeeping's head of department to ensure issues such as these aren't to be repeated. We hope to have the opportunity to welcome you back to our hotel where we can showcase the 5-star service we take so much pride.Kind regards,Guest ServicesThe Cumberland

8/10 (良い)

faisal、Doha

カップルで旅行, 家族旅行
良かった点 : 設備とサービス
Lobby is great
2024 年 4 月に 4 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Faisal,We're thrilled to hear you enjoyed your stay with us at The Cumberland, especially our vibrant and lively lobby.A great lobby sets the stage for a fantastic stay, and we're glad ours struck the right chord with you! Whether it's a place to relax after exploring London or meet up with fellow adventurers, we strive to make it a comfortable and welcoming space.While we always aim for a perfect 10, we appreciate your honest feedback. Is there anything specific we can do to crank things up to an 11 for your next visit? Just let us know!We hope to see you again soon for another unforgettable encore! The Cumberland Hotel will be waiting with open arms.Kind regards,Guest ServicesThe Cumberland

10/10 (非常に良い)

Susan

2024 年 4 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Susan,Thank you for taking the time to rate your recent stay. We pride ourselves on having great staff service, and are happy to hear that you enjoyed your stay from start to finish. We look forward to welcome you back to our property next time you are in our city!Kind regards,Guest ServicesThe Cumberland

8/10 (良い)

Lara

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Walkable
2024 年 4 月に 3 泊滞在
Meskiからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Lara,Thank you for sharing your feedback regarding your stay at the Cumberland Hotel in London.Our centralized location is ideal for all of your traveling needs, we're glad this worked out well for you. With a spirit to serve, we look forward to having you return to stay with us again in the future.Kind regards.Guest ServicesThe Cumberland

10/10 (非常に良い)

Natalie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Veldig fint og veldig hyggelig personale
2024 年 4 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Natalie,We're over the moon to hear you had a fantastic stay here at The Cumberland, and that you especially enjoyed our rockstar team - that's music to our ears!A big shout-out to our amazing crew - they work hard to make every guest feel welcome.Thanks again for rocking with us! We can't wait to welcome you back for another stay that's sure to be off the charts!Kind regards,Guest ServicesThe Cumberland

8/10 (良い)

Elizabeth

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good breakfast Comfortable bed large room
2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Elizabeth,We're thrilled you enjoyed your stay with us at The Cumberland, especially the delicious breakfast, comfortable beds, and large rooms - those are definitely all the ingredients for a relaxing and re-energizing stay!While a 4-star review is fantastic, we're always striving to hit those five-star highs. Is there anything we could have done to make your stay even more incredible?Perhaps next time you can join us for some nightly live music in our SOUND Cafe? We'd love to have the opportunity to make sure your next London adventure is a smash hit!Kind regards,Guest ServicesThe Cumberland

10/10 (非常に良い)

Karen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Meskiからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Karen,Thank you for taking the time to rate your recent visit here at the Cumberland Hotel. We are delighted you enjoyed your stay from start to finish and we hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland

10/10 (非常に良い)

michele

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The only complaint was operation of the lighting switches in the room Otherwise all very good!
2024 年 4 月に 1 泊滞在
Meskiからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Michele,Thank you for taking the time to share your feedback following your recent stay at The Cumberland Hotel. We are truly thrilled you enjoyed your stay overall. Your constructive feedback regarding the operation of the light in your room has been shared with the head of department for future improvement. We hope to have the opportunity to welcome you back to our hotel where we can showcase the 5-star service we take so much pride in.Kind regards,Guest ServicesThe Cumberland

8/10 (良い)

mohammed

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel clean but the Room cleaning service was not good
2024 年 4 月に 5 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Mohammed,Thanks for giving The Cumberland Hotel a 4-star review. We appreciate your honest feedback, especially about your recent stay.We're thrilled to hear you found the hotel clean - that's the perfect opening chord to a harmonious stay! However, it sounds like the room cleaning service didn't quite keep at the same level. We sincerely apologise for any shortcomings with housekeeping. We take cleanliness and guest comfort very seriously. To understand what went wrong, we'd love to hear some specifics about your experience. Just reach out to us at Guest Services if you have anything in particular to add.Our housekeeping team works hard to keep our 900+ rooms sparkling clean, from 9am to 5pm. However, in the future, if you wish your room to be cleaned at a specific time, just let any of our team know and we will do our best to accommodate you.We hope this doesn't deter you from staying with us again. We hope we get the opportunity to give you the superstar stay your deserve.Kind regards,Guest ServicesThe Cumberland

10/10 (非常に良い)

Petra

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sehr gutes Hotel, top Lage, Personal sehr freundlich und aufmerksam.
2024 年 4 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Petra,We're thrilled to hear you had a fantastic stay with us at The Cumberland.A great location, friendly staff, and attentive service - that's the holy trinity of an amazing hotel experience, and it sounds like we hit all the high notes for you! We take pride in creating a comfortable and fun environment with a stellar team, so your kind words mean the world to us.We hope to see you again soon for another unforgettable encore! Whenever your travels bring you back to London, The Cumberland Hotel will be waiting with open arms.Kind regards,Guest ServicesThe Cumberland

8/10 (良い)

Juan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place and great facility
2024 年 4 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Juan,Thank you for taking the time to share your recent experience at The Cumberland Hotel. We appreciate your positive feedback regarding the overall quality of our facilities.At The Cumberland Hotel, we strive to provide exceptional service and amenities for all our guests. While we are delighted you found our facilities to be great, we are always seeking ways to improve. We would be grateful if you could elaborate on any specific aspects of the facilities you found particularly impressive. Your feedback is invaluable in helping us ensure we continue to meet and exceed guest expectations.Thank you again for choosing The Cumberland Hotel. We look forward to welcoming you back for another stay in the future.Kind regards,Guest ServicesThe Cumberland

10/10 (非常に良い)

Tina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was in a great central location , with the underground just steps away. Hotel staff was incredible! Would highly recommend!
2024 年 4 月に 6 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Tina,We're thrilled to hear you has a smash hit stay with us at The Cumberland. Who wouldn't love our central location - just steps away from Marble Arch Underground station? Sounds like you had the perfect front-row seat for exploring London! And a big shout-out to our incredible hotel crew - they're the true rockstars who make sure every guest feels welcome and has a fantastic stay.We take pride in offering a comfortable and fun experience in a prime location, and it sounds like you experienced it all! We appreciate you highly recommending us, it means the world to us!Whenever your travels bring you back to London, we hope The Cumberland Hotel will be your choice again.Kind regards,Guest ServicesThe Cumberland

10/10 (非常に良い)

Helene

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was good the only thing which was less good was that the hotels computer system had big problem to find our booking as we had done on Experia. But they solved it in a very good way
2024 年 4 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Helene,Thank you for taking the time to review your recent stay at The Cumberland Hotel. We are delighted to receive a perfect rating and appreciate your feedback.We are pleased to hear that you enjoyed all aspects of your stay, with the exception of a brief delay upon arrival related to your reservation. We sincerely apologise for any inconvenience this may have caused, but are glad to hear it was solved swiftly.We take pride in providing a seamless experience for all our guests, and we are constantly working to improve our systems and processes. We appreciate your understanding regarding the initial challenge and your kind words about the resolution provided by our team.Thank you again for choosing The Cumberland Hotel. We look forward to welcoming you back for another smash hit stay in the future.Kind regards,Guest ServicesThe Cumberland

4/10 (不満)

Regan

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Meskiからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Regan,Thank you so much for choosing The Cumberland Hotel as your accommodation London as well as for taking the time to rate your experience with us. However, please accept our sincere apology that we could not meet all your expectations during your visit. We will definitely share your rating with the concern department to improve in the future and provide our best service we take so much pride in.Kind regards,Guest Services The Cumberland

10/10 (非常に良い)

Beatrice

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Meskiからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Beatrice,Thank you for taking the time to rate your recent visit here at the Cumberland Hotel. We are delighted you enjoyed your stay from start to finish and we hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland

10/10 (非常に良い)

Jazmine

家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
So absolutely thrilled with everything about the Cumberland hotel. It fit all our needs and I’m so glad we chose this hotel as our first ever as we visited the UK for the first time. Thank you!
2024 年 3 月に 7 泊滞在
Meskiからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Jazmine,Thank you for this amazing feedback we too are glad you chose us for your first ever visit in UK. We are delighted that you enjoyed our central location of the hotel near all the major highlights of London and received an outstanding service from all our team members.We would love to have you back for another memorable stay in the nearest future. See you soon! Kind regards, Guest Services The Cumberland

8/10 (良い)

khaled

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Every thing you need
2024 年 4 月に 1 泊滞在
Meskiからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Khaled,Thank you for your feedback. It was a pleasure to show you all that the Cumberland has to offer and it makes us happy we succeeded in leaving you with a great overall impression! Your review is spot on and really highlights our services, amenities, and the added touches our staff adds to your experience. Thank you for giving us a go and we look forward to welcoming you back soon. Safe travels until then!Kind regards,Guest ServicesThe Cumberland

8/10 (良い)

Nada

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The Cumberland is conveniently located right around the corner from Marble Arch subway station. The hotel is in good condition and has everything you would need. The rooms are well-sized and well-equipped with coffee machine, kettle etc. The downsides are that the hotel is very big and the elevator system is not programmed to handle the amount of people. That means, people crowd in front of the elevator and you might need to let them go (as they are full) a few times before you finally get in. Luckily, we were on the first floor so opted for the stairs very often. However, staircases are few and can only be used to go down; to go up, you’d need staff to open the door for you. Similarly, the breakfast area is huge and has a good selection of food, but it is laid out that you end up lining up multiple times to get seated and to get food.
2024 年 4 月に 5 泊滞在
Meskiからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Nadia,Thank you for taking the time to share your feedback. We are so lucky to be based at Marble Arch in this breath-taking building which is so rich in musical history! It really is a safe haven for all music lovers. A spotless room is a must, and a professional and helpful team is what keeps us rockin'.Breakfast is the main meal of the day our Chef will certainly be delighted to know that you enjoyed the different selections we have on offer.We're genuinely sorry to hear that our lifts didn't quite hit the mark. However, it's important to note that they are constantly balancing the speed of the lifts with other considerations, such as ensuring the security of our hotel and the safety of our guests. Thank you for your understanding.We're all about making our guests feel at home, even if it's just a pit-stop for some shut-eye. If you ever decide to grace us with another stay, we promise to make the experience a smoother ride. We hope to be welcoming you back soon!Kind regards,Guest ServicesThe Cumberland

8/10 (良い)

Henning

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Die zentrale Lage war für unseren Kurztrip nach London perfekt. Marble Arch U-Bahn direkt um die Ecke ebenso wie die Oxford street. Das Personal war extrem freundlich und das Frühstück war für uns völlig ausreichend. Hier muss einem aber klar sein, dass aufgrund der Größe des Hotel viel Trubel beim frühstücken herrscht. Lediglich die schlechten Gerüche, die aus den Fluren strömten, waren unangenehm (Kloakenartig). Dies hat uns im Zimmer aber nicht beeinflusst. Auch das Zimmer war jetzt nicht super sauber aber tolerierbar. In diesem Hotel ist immer was los- auf den Fluren, vor den Fahrstühlen und in der Eingangshalle. Hier tummelt sich alles und es herrscht reger Betrieb. Das Zimmer selbst war aber leise. Die Liege, die für unsere Tochter als drittes Bett ins Zimmer gestellt wurde, war grenzwertig. Da merkt man auch nach 4 Tagen den Rücken und freut sich auf das eigene Bettchen. Für einen Kurztrip nach London würde ich dieses Hotel wieder buchen.
2024 年 4 月に 4 泊滞在
Meskiからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Henning,Thank you for taking the time to share your detailed feedback. We love that our prime location, comfy rooms and overall look and feel of the hotel met your expectations.We regret to hear that the extra bed did not meet your expectation. We understand your observation about the hotel's busyness, and we continuously strive to strike the right balance to ensure a vibrant atmosphere without compromising guest comfort. We appreciate your insights, and we will carefully consider them as we work towards improvements.Our maintenance team will investigate the claim of the unpleasant smell. We are thoroughly overjoyed that you found the amenities to your liking and hope to welcome you back once again!Kind regards,Guest ServicesThe Cumberland

8/10 (良い)

Tannaz、Bethesda

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Liked everything except level of noise in the lobby/eatery/bar area!!!
2024 年 3 月に 4 泊滞在
Meskiからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Tannaz,Thank you for taking the time to share your feedback. We are pleased in general you enjoyed your time with us. Our impressive contemporary lobby is a great feature, and yes when we are busy the lobby is a hub of activity.We hope this doesn't deter you from visiting us again in order to give us the chance to redeem ourselves in your eyes.Kind regards,Guest ServicesThe Cumberland

10/10 (非常に良い)

Harbinder

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Meskiからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Harbinder,Thank you for taking the time to rate your most recent visit here at the Cumberland Hotel. We are delighted you enjoyed your stay from start to finish and we hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland

10/10 (非常に良い)

Brady

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel was very clean, staff were friendly and attentive, and location was great for a short trip in London!
2024 年 3 月に 2 泊滞在
Meskiからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Brandy,Wow, thank you for the awesome feedback and awarding us 5 stars!The wonderful details and descriptions you provided really show the level of service and accommodations one will receive when staying at The Cumberland Hotel. Pair that with our amazing location,Thank you for being our guest and we hope to build upon the memories made on your next trip to the area. We hope that is soon. Safe travels!Kind regards,Guest ServicesThe Cumberland

8/10 (良い)

Sophie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fabulous hotel, already planning my next trip! Had a Gold King room for 3 adults, was spacious enough and had lovely unexpected features to it! Bar and restaurant area is great with live music. Food was delicious and 2 for 1 cocktails doesn’t get much better. Staff were all so friendly and would cater to any needs! Location is great also. Don’t change! Highly recommend!
Meskiからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Sophie,Thank you for sharing your experience and you found us to be fabulous and you are already planning your next trip! It was a pleasure to show you all that The Cumberland has to offer, and it makes us happy we succeeded in leaving you with a great overall impression! Your feedback is spot on and really highlights our services, amenities, and the added touches our staff adds to your experience. Our team are already working on a plan to ensure you have another perfect 5 stars experience! Thanks for the recommendation. Making sure you are fully satisfied with your Cumberland stay is number one. We cannot wait to welcome you back, so see you soon!Kind regards,Guest ServicesThe Cumberland

10/10 (非常に良い)

yousef

2024 年 4 月に 1 泊滞在
Meskiからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Yousef,Thank you for taking the time to rate your recent visit here at the Cumberland Hotel. We are delighted you enjoyed your stay from start to finish and we hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland

10/10 (非常に良い)

Patricia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had a wonderful stay at The Cumberland. The employees are helpful and very kind. I highly recommend!
2024 年 3 月に 2 泊滞在
Meskiからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Patricia,Thank you for your kind words and for recognizing our hard working team for their exceptional service. We're thrilled to hear that they were able to assist you during your stay and that you found our hotel to be clean and tidy. It's wonderful to know that you enjoyed the comfort of your room.Thanks for the recommendation. We look forward to welcoming you back for another enjoyable stay at The Cumberland Hotel.Kind regards,Guest ServicesThe Cumberland

8/10 (良い)

Robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and right above the Marble Arch station. Family room was effectively the same as a double queen room in the states. Cool vibes as it was a previous Hard Rock Hotel. Hotel breakfast was crowded and not worth the cost if it's not included in your room package. Staff was kind. Shower ran very hot at times...this was consistent for all 4 nights we were there.
2024 年 3 月に 4 泊滞在
Meskiからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Robert,Thank you for taking time time out to share your lovely review following your recent stay here at The Cumberland Hotel. Our location certainly does have the best of all worlds. A lovely little tranquil haven with the most fantastic views in the Capital, but only a few minutes walk away from the numerous attractions and events London has to offer. We trilled you enjoyed our cool vibe fun at every turn and our team enhanced your stay and left you with an overall great impression of the level of dedicated service we strive to provide to our guests. Thank you for being our guest. We hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland

10/10 (非常に良い)

Elizabeth

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Busy hotel
2024 年 3 月に 1 泊滞在
Meskiからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Elizabeth,Thank you for your feedback. It was a pleasure to show you all that the Cumberland has to offer and it makes us happy we succeeded in leaving you with a great overall impression and enjoyed the lively vibe with lots of fun at every turn. Thank you for giving us a go and we look forward to welcoming you back soon. Safe travels until then!Kind regards,Guest ServicesThe Cumberland