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ソンダー セント ジョンズ ガーデンの口コミ

3.5 out of 5
ソンダー セント ジョンズ ガーデン
120 Saint John Street, London, England

口コミ

5.8
評価 10 - 40 件の口コミ中 9 件が非常に良い" "
評価 8 - 40 件の口コミ中 5 件が良い" "
評価 6 - 40 件の口コミ中 11 件が普通" "
評価 4 - 40 件の口コミ中 3 件が不満" "
評価 2 - 40 件の口コミ中 12 件が非常に不満" "

6.8/10

清潔度

4.8/10

スタッフとサービス

5.6/10

設備とサービス

5.8/10

施設のコンディションと設備

6.0/10

環境への配慮

口コミ

4/10 (不満)

Paul

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
No lift, very tight stairway and hallway. 6 stories is a long way to climb with suitcase in a narrow stairway. Zero communication. No early check in or checkout unless you want to pay 25 gbp per hour. House keeping costs extra.
2024 年 4 月に 6 泊滞在
Sonderからの返信 (投稿日 : 2024 年 5 月 14 日)
Hi Paul, your feedback is appreciated. This property doesn't have an elevator, but we understand the trouble carrying suitcases upstairs. While we do not offer daily cleanings at this location, all guests can book on-demand housekeeping services. This ensures you can enjoy an uninterrupted and environmentally sustainable stay. We’re sorry if this was different than what you expected, and we’ll have our team review the listing details. Our team is available 24/7 via our app, call, text, or email for assistance.

8/10 (良い)

Val

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room was spotless, and had nearly everything I needed. The room. I had needed somewhere to eat, I had to eat on the bed. On the plus side, the linen was spotless and the kitchenette was well equipped
2024 年 3 月に 3 泊滞在

6/10 (普通)

José

良かった点 : 清潔度
2024 年 2 月に 3 泊滞在
Sonderからの返信 (投稿日 : 2024 年 2 月 12 日)
Hi José, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

2/10 (非常に不満)

Jonathan

出張
気になった点 : 清潔度、客室の快適度
2024 年 1 月に 18 泊滞在
Sonderからの返信 (投稿日 : 2024 年 2 月 12 日)
Hi Jonathan, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 (非常に良い)

Mia

2023 年 12 月に 5 泊滞在

2/10 (非常に不満)

barie

2023 年 11 月に 1 泊滞在
Sonderからの返信 (投稿日 : 2023 年 12 月 12 日)
Hi Barie, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

6/10 (普通)

Stephen

2023 年 11 月に 3 泊滞在

10/10 (非常に良い)

Pia

2023 年 11 月に 3 泊滞在
Sonderからの返信 (投稿日 : 2023 年 12 月 8 日)
Hi Pia, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

10/10 (非常に良い)

Charlotte

2023 年 11 月に 5 泊滞在
Sonderからの返信 (投稿日 : 2023 年 12 月 8 日)
Hi Charlotte, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

2/10 (非常に不満)

Karim

2023 年 11 月に 4 泊滞在
Sonderからの返信 (投稿日 : 2023 年 11 月 13 日)
Hi Karim, your feedback is appreciated. We're sorry to see your stay fall short of expectations and apologize for any issues you dealt with. We'd love to hear more about what we could've done better. Please feel free to reach out to us at any time.

8/10 (良い)

Bente

2023 年 10 月に 3 泊滞在

6/10 (普通)

Luciano

グループ旅行
良かった点 : 清潔度
Almost…
The location is excellent, & check in was super easy. Place was very clean, but… it was not the room I booked. The room I booked showed a washer in the pictures. Thus, I packed for my long trip expecting to do some laundry there. After using the app to communicate with someone from Sonders, it didn’t go anywhere. The room I booked was already occupied and they were trying to get me a room at another property. Not ideal because after 15 hours traveling I didn’t want to go somewhere else. I waited for an hour sitting on a chair for this possible relocation. I didn’t want to make myself comfortable because that room could be needed. After one hour without response I started the chat again and it seemed I had to explain everything again to a new person. I gave up and just did my laundry in the kitchen sink. Beyond that frustration, it was also hard to get good sleep. The room faces a very loud street. I’m used to city noise but that was a lot. Closing the window would help but the room would get too hot. The fan provided was basically useless and was almost as loud as the street. Lastly, there were sulfer smells that would come from the bathroom randomly regardless of whether the ventilation fan was on or not.
2023 年 10 月に 6 泊滞在

6/10 (普通)

Stef

2023 年 10 月に 4 泊滞在
Sonderからの返信 (投稿日 : 2023 年 10 月 13 日)
Hi Stef, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 (良い)

José Luis

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Buena opcion para ir a Londres viendo los precios que hay. Las habiataciones son pequeñas pero con todo lo necesario para pasar unos dias. La atención recibida tanto telematicamente por Arturo como presencial por Clara fueron excelentes. Recomiendo este alojamiento a toda persona que quiera ir a Londres y no dejarse el sueldo en ello. Hay una estación de metro cerca por lo que tienes Londres a tu alcance totalmente.
2023 年 10 月に 4 泊滞在

8/10 (良い)

Vivian

良かった点 : 客室の快適度
God tur til London
Godt overnatningssted
2023 年 10 月に 3 泊滞在

2/10 (非常に不満)

Isabelle

2023 年 10 月に 1 泊滞在
Sonderからの返信 (投稿日 : 2023 年 10 月 11 日)
Hi Isabelle, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

2/10 (非常に不満)

Elad

良かった点 : 清潔度
The worst hotel experience that we ever had.
No air conditioning in the room. There were 32 degrees Celsius over the day... No elevator. No reception. No one who speaks English in the hotel. We had problems. The only solution was to chat with a representative who gave a terrible service. We will never go back there again.
2023 年 9 月に 6 泊滞在
Sonderからの返信 (投稿日 : 2023 年 10 月 8 日)
Hi Elad, your feedback is important to us. We're sorry your stay was disappointing. We do our best to inform our guests that we don't have air conditioning, an elevator, or a front desk at this property, but we apologize if anything was unclear. We're sorry you had a difficult time with our online support team. You can also reach us over the phone if you prefer. If you decide to give us another try, we'd love to show you a better experience.

6/10 (普通)

宿泊されたお客様

気になった点 : 清潔度、客室の快適度
2023 年 9 月に 2 泊滞在
Sonderからの返信 (投稿日 : 2023 年 9 月 13 日)
Thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

10/10 (非常に良い)

Gustavo

良かった点 : 清潔度、施設のコンディションと設備
T
2023 年 8 月に 3 泊滞在

2/10 (非常に不満)

Warwick

2023 年 9 月に 1 泊滞在
Sonderからの返信 (投稿日 : 2023 年 9 月 11 日)
Hi Warwick, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 (良い)

Jaime

2023 年 9 月に 2 泊滞在

2/10 (非常に不満)

Daniel

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nie wieder Sonder! Abgewohnt, dreckig, kaputt und dafür unverschämt teuer. Angeblich sind die Zimmer so „billig“ weil du gegen Gebühr auf Abruf geputzt wird. Kostet dann 40 Pfund und ohne das bekommt man nicht mal neues Klopapier. Wasserdruck in der Dusche nicht vorhanden, Deckenlicht im Bad war defekt und wurde erst zwei TGe später repariert, Abfluss stinkt, Fenster ließen sich kaum öffnen (hatten ein Zimmer im Dachgeschoss)
2023 年 8 月に 7 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、客室の快適度
Ce lieu était parfait pour moi
très très pratique tout ce fait online. le chek-in, les codes d accès, de wifi, y a toutes les informations. Y a suffisamment tout ce qu il faut dans la cuisine. la salle de bain pareil. et le lit est confortable et spacieux. Tout est en bonne état et propre. Le tout petit couac, un peu de bruit, les escaliers tout le long du mur de la chambre, on entend tout le passage (perso ça ne me dérange pas) la localisation est hyper pratique, la station farringdon, tellement pratique pour visiter. et à pieds c'est pas loin de shoredich et barbican, mon quartier favori.
2023 年 8 月に 5 泊滞在

6/10 (普通)

Tony

出張
良かった点 : 清潔度
気になった点 : 客室の快適度
Tiny. Just about ok for one person overnight
Room was very small and I kept banging my head on the light above the bed! Lots of utensils and crockery. Strangely no milk sachets to have with tea and no coffee at all despite a Nespresso coffee machine. No air con, and I couldn’t open the windows as it was so noisy on the street. They did have good Wi-Fi and Netflix
2023 年 7 月に 1 泊滞在
Sonderからの返信 (投稿日 : 2023 年 7 月 21 日)
Hi Tony, thanks for staying with us and providing a review. We're sorry your room fell short of expectations. We do our best to show all aspects of our spaces on our listings, but we apologize if anything was unclear. Please accept our apologies for the lack of coffee in your kitchen area. There should've been some. Please feel free to reach out to our support team 24/7 to get things like this delivered to your door. You can always reach us through our app, call, text, or email for help. If you decide to give us another try, we'd love to host you again at any of our 40+ locations worldwide.

6/10 (普通)

Karina

2023 年 7 月に 4 泊滞在
Sonderからの返信 (投稿日 : 2023 年 7 月 11 日)
Hi Karina, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

2/10 (非常に不満)

Jerry

2023 年 6 月に 4 泊滞在
Sonderからの返信 (投稿日 : 2023 年 6 月 13 日)
Hi Jerry, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

2/10 (非常に不満)

Jeanette

2023 年 5 月に 1 泊滞在
Sonderからの返信 (投稿日 : 2023 年 5 月 25 日)
Hi Jeanette, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

6/10 (普通)

Hannah

良かった点 : 清潔度
2023 年 5 月に 3 泊滞在
Sonderからの返信 (投稿日 : 2023 年 5 月 23 日)
Hi Hannah, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 (非常に良い)

MISS JANET ANN

2023 年 5 月に 1 泊滞在
Sonderからの返信 (投稿日 : 2023 年 5 月 24 日)
Hi Miss Janet, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

6/10 (普通)

ANUPAMA

2023 年 2 月に 5 泊滞在
Sonderからの返信 (投稿日 : 2023 年 3 月 8 日)
Hi Anupama, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, and we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

2/10 (非常に不満)

Taylor

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
2022 年 4 月に 11 泊滞在

6/10 (普通)

carolina

2022 年 3 月に 6 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 2 月に 16 泊滞在

2/10 (非常に不満)

宿泊されたお客様

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Finding the property is nigh on impossible and then it’s a dimly lit alley with a glass door and you must have internet codes which in an insecure street environment isn’t easy if you are losing phone charge. No staff at the property. Room was reeking of smoke. Was told air freshener would be dropped off...it wasn’t.
2019 年 11 月に 3 泊滞在

2/10 (非常に不満)

Wararak

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 9 月に 3 泊滞在