Horrible and fraudulent property/Manager. Property had a bad smell and appeared very dirty. The carpets, microwave, and toilet bowl wasn’t properly cleaned. Pictures advised are not the actual pictures of the property. There’s no refund as stated in their fraudulent cancellation policy. So your booking is final even after a second of booking. PLEASE STAY AWAY!!!!! The worst rental property and management I have ever come across.
Ikenna
2024 年 7 月に 3 泊滞在
2/10 (非常に不満)
Ikenna
家族旅行
2024 年 7 月 16 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Please beware of this property. It is deceptive and misleading. We checked in late at night and couldn’t stay the night, it smelled terribly and we could hardly breathe, the property manager is incompetent and fraudulent. The pictures posted are nothing like the actual property. When we asked for a refund we were told that refund was not possible. We reviewed their cancellation policy only to find out that there’s no refund allowed even after a minute of your reservation. This means that booking is final and no refund no matter how soon after you want to cancel. In addition to their terrible policies, the manager refused to accept that the property was dirty. If I could add pictures to this review I would have done so. Please if you do not want to waste your money, avoid this property, they have a few and they all have the same deceptive pictures.
Ikenna
2024 年 7 月に 2 泊滞在
10/10 (非常に良い)
asad
2024 年 6 月 18 日
asad
2024 年 6 月に 2 泊滞在
4/10 (不満)
Denise
家族旅行
2024 年 6 月 13 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The beds were hard, pillows were hard. Dirty, smelly and damp. no dryer. things broken. Felt unsafe neighborhood.
did not look like pictures at all.
Denise
2024 年 6 月に 3 泊滞在
2/10 (非常に不満)
Maz
出張, 家族旅行
2024 年 5 月 30 日
気になった点 : 清潔度、客室の快適度
Disgraceful
We tried contacting as soon as we got there as the house was filthy, staines all over the carpet iron marks burnt in the carpet the freezer drawers were all broken the radiator was leaking in one of the rooms so the carpet was soaking wet next to the bed the blinds were broken the white plastic beads for the blind was snapped off and left on the windowsill. Thick dirty muddy finger prints on the bathroom light switch the list goes on-
We stay away from home with work quite a lot and we have stayed in some not so great places but they do for a night or two just for work- but this is definitely a no go for us again it's called the royal apartments but definitely wouldn't stay again. The pillows were very hard and when we messaged the night we booked in we still haven't had a reply and this was last week!!! I've messaged a couple of times again with no response -
It's not a quiet area so if like us all you are working 14 hour shifts I wouldn't stay here the neighbours were having a party and you have the ignorants shouting down their phone at stupid o'clock at night
It's like a street for the Jeremy Kyle rejects honestly
The one good thing is the directions were great!!
I'm trying to add photos and videos and it will not let me 😡
Maz
2024 年 5 月に 3 泊滞在
4/10 (不満)
Adam
家族旅行
2024 年 5 月 29 日
気になった点 : 清潔度
Attention to detail required.
Unfortunately the apartment smelt of cigarette smoke when I arrived. It was also evident that the carpets in the bedrooms had not been vacuumed. Our bedding had a tear in it and the pillow cases didn’t fit the pillows properly. We did not have all the complementary toiletries straight away. The toilet brush was disgusting.
It was however a good position base for what we needed and the beds were fairly comfortable. The layout of the apartment worked well with our two children. The communication with the company was also fairly good although a little confusing due to emails and WhatsApp messages contradicting each other.
Adam
2024 年 5 月に 2 泊滞在
8/10 (良い)
宿泊されたお客様
家族旅行
2024 年 5 月 1 日
良かった点 : 客室の快適度
宿泊されたお客様
2024 年 4 月に 7 泊滞在
10/10 (非常に良い)
K Mohammed
家族旅行
2024 年 4 月 30 日
良かった点 : 清潔度、客室の快適度
Home like stay
The stay was very pleasant and it felt home.The property is proper 2bhk and clean with good internet connectivity. Good communication throughout the stay.
K Mohammed
2024 年 4 月に 12 泊滞在
6/10 (普通)
Babajide
2024 年 3 月 21 日
気になった点 : 清潔度
Babajide
2024 年 2 月に 7 泊滞在
8/10 (良い)
宿泊されたお客様
家族旅行
2024 年 2 月 16 日
良かった点 : 客室の快適度
気になった点 : 清潔度
Dirty, Stinking carpet
was amazing staying a lot space very good to family only few things they need to do the carpets in the house was very dirty and stinking and the showers water pressure was very slow the part of these 2 things they need to improve on cleaning
宿泊されたお客様
2024 年 2 月に 2 泊滞在
8/10 (良い)
PETER
小さなお子様連れの家族旅行
2023 年 12 月 30 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I loke the fact I have the compound to myself, the rooms are ok for me and my family, but the internet signal around the building needs to be fix, the smoke detector was removed which is against safety which I complained but was not fixed till I left, except all that, it's generally satisfactory. Thank you... will surely recommend the property for family
PETER
2023 年 12 月に 3 泊滞在
2/10 (非常に不満)
Paul
小さなお子様連れの家族旅行
2023 年 11 月 27 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Pictures are a scam! We left immediately. Had to walk down a dark alley - enter a courtyard? No lighting, dirty mattresses piled up in the corner. Room was filthy, rugs were stained....spiders crawling on the bed. Huge hole in one of the bedroom ceilings.
Paul
2023 年 11 月に 3 泊滞在
10/10 (非常に良い)
Michelle
家族旅行
2023 年 10 月 13 日
良かった点 : 清潔度、客室の快適度
Great Stay
Well located close to Heathrow and public transit. Excellent neighborhood-felt safe and walkable. Comfortable apartment. Great size for 3 adults. The 3 beds were comfortable! Only comment is there is not a dryer-washer unit only. Still well priced and great team to work with. Would stay there again.
Michelle
2023 年 10 月に 7 泊滞在
8/10 (良い)
Michael
家族旅行
2023 年 9 月 18 日
良かった点 : 清潔度、客室の快適度
Michael
2023 年 9 月に 3 泊滞在
8/10 (良い)
Davina
グループ旅行
2023 年 9 月 10 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great communication. Pleasant stay and plenty of toiletries and essentials included.
Davina
2023 年 9 月に 2 泊滞在
6/10 (普通)
Pascal
2023 年 7 月 31 日
Pascal
2023 年 7 月に 4 泊滞在
2/10 (非常に不満)
Stacey
家族旅行
2023 年 6 月 21 日
気になった点 : 清潔度、施設のコンディションと設備
I booked an apartment for a three night stay near London. We parked around the block because the driveway was blocked by a moving truck. We walked to the apartment with our children and our suitcases and passed neighbors screaming and cursing next door. We entered the apartment to find dingy carpets and a bathroom with no soap. The staircase was steep and frankly unsafe. The kitchen seemed fine and relatively clean. We were having misgivings about staying in the apartment but decided to try as it was a non-refundable stay. However, when we tried to lock the door from the inside, the knob fell off in our hand. At that point, we decided we didn't feel safe staying there with our children. We booked a different hotel for our stay. We communicated this to Royal Apartments and there only response was that they would "look into the problem with the lock." I booked two weeks of hotels for my family in Europe and this booking was our only issue.
Stacey
2023 年 6 月に 3 泊滞在
2/10 (非常に不満)
Veronica
2023 年 6 月 14 日
気になった点 : 清潔度、施設のコンディションと設備
Veronica
2023 年 6 月に 3 泊滞在
10/10 (非常に良い)
MRS W
出張
2023 年 3 月 29 日
良かった点 : 清潔度、客室の快適度
Work stay
Was a lovely place would stay again plus great communication.
MRS W
2023 年 3 月に 6 泊滞在
6/10 (普通)
Yonathan
家族旅行, 小さなお子様連れの家族旅行
2022 年 3 月 14 日
良かった点 : 施設のコンディションと設備
Good communication, good car parking, good location.
The property need update, carpet is not clean, not good if you have allergic reaction to dust. Definitely need new bedding.