Dear Anonymous,
Thank you for your honest feedback regarding your recent stay at the Residence Inn.
Delivering exceptional customer service is our number one priority and we are happy that you were pleased with the amenities we provided and the service you received. It is great to have a location that is conveniently located in the downtown area which allows our guests such as yourself easy access to the VIA rail station.
Once again, it was truly a pleasure to serve you and we hope you choose us again if your travels bring you back to London.
10/10 (非常に良い)
宿泊されたお客様
2015 年 4 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
機会があればまた泊まりたい
朝食は種類があり、部屋も広く清潔。
キッチンも付いていてファミリーでの連泊にぴったり。
宿泊されたお客様
10/10 (非常に良い)
Shannon
出張
2024 年 5 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, spacious, comfortable living room and cozy bedroom. The view was spectacular and the desk area was comfortable to do computer work. Had a homey feel and had a great sleep.
Shannon
2024 年 5 月に 2 泊滞在
Guest Services Teamからの返信 (投稿日 : 2024 年 5 月 27 日)
Hi Shannon,We are thrilled to hear the you enjoyed your stay with us. We appreciate your feedback!
10/10 (非常に良い)
Jamie
2024 年 5 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Jamie
2024 年 5 月に 1 泊滞在
Guest Services Teamからの返信 (投稿日 : 2024 年 5 月 27 日)
Hi Jamie,Thank you for staying with us. We appreciate your feedback!
10/10 (非常に良い)
Christine
2024 年 5 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Would highly recommend
Christine
2024 年 5 月に 2 泊滞在
Guest Services Teamからの返信 (投稿日 : 2024 年 5 月 27 日)
Hi Christine, Thank you for staying with us. We appreciate your feedback!
10/10 (非常に良い)
Elizabeth
カップルで旅行
2024 年 5 月 20 日
Nice big rooms with all the amenities. Close to downtown and nice staff.
Elizabeth
2024 年 5 月に 3 泊滞在
Guest Services Teamからの返信 (投稿日 : 2024 年 5 月 20 日)
Hi Elizabeth,Thank you for staying with us. We appreciate your feedback!
10/10 (非常に良い)
PRITHVIRAJ
2024 年 5 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I had an amazing experience. Thank you!
PRITHVIRAJ
2024 年 2 月に 4 泊滞在
Guest Services Teamからの返信 (投稿日 : 2024 年 5 月 20 日)
Hi Prithviraj,Thank you for staying with us. We appreciate your feedback!
10/10 (非常に良い)
Priya
カップルで旅行
2024 年 5 月 19 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great property And very clean and spacious room. Surrounding area seems sketchy.
Priya
2024 年 5 月に 1 泊滞在
Guest Services Teamからの返信 (投稿日 : 2024 年 5 月 19 日)
Hi Priya,Thank you for staying with us. We appreciate your feedback!
10/10 (非常に良い)
adriana
出張
2024 年 5 月 11 日
良かった点 : 清潔度、設備とサービス
Nice suite
adriana
2024 年 5 月に 2 泊滞在
Joseからの返信 (投稿日 : 2024 年 5 月 13 日)
Goood morning Dear Adriana, Thank you for your feedback, and we are glad you enjoyed your stay at our property. We hope to welcome you back at Residence Inn By Marriott in your future visits to London.
10/10 (非常に良い)
Wanda
カップルで旅行
2024 年 5 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and convenient. Parking on site was nice and secure but expensive on top of the hotel costs. Breakfast was fantastic.
We would def stay here again.
Wanda
2024 年 5 月に 2 泊滞在
joseからの返信 (投稿日 : 2024 年 5 月 10 日)
Good evening dear valued guest. We are glad that you enjoyed your stay at our property. We appreciate your feedback. We hope to welcome you back at the Residence Inn by Marriott in your future visits to London.
8/10 (良い)
Holly
カップルで旅行
2024 年 5 月 5 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Overall good.
Holly
2024 年 5 月に 2 泊滞在
Joseからの返信 (投稿日 : 2024 年 5 月 7 日)
Good evening dear valued guest.Thank you for rating our hotel. We are glad you enjoyed our property and we will be looking forward to welcome you back in your future stays in London
10/10 (非常に良い)
Zheng
2024 年 5 月 5 日
良かった点 : 清潔度、スタッフとサービス
Zheng
2024 年 5 月に 1 泊滞在
Joseからの返信 (投稿日 : 2024 年 5 月 7 日)
Good evening dear valued guest.Thank you for rating our hotel. We are glad you enjoyed our property and we will be looking forward to welcome you back in your future stays in London.
10/10 (非常に良い)
Cleo
カップルで旅行
2024 年 5 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location. Friendly staff would stay here again.
Cleo
2024 年 2 月に 1 泊滞在
Joseからの返信 (投稿日 : 2024 年 5 月 7 日)
Good evening dear valued guest.Thank you for rating our hotel. We are glad you enjoyed our property and we will be looking forward to welcome you back in your future stays in London
2/10 (非常に不満)
Scott
出張
2024 年 4 月 29 日
良かった点 : 清潔度
気になった点 : スタッフとサービス
Staff were rude
Scott
2024 年 4 月に 5 泊滞在
Joseからの返信 (投稿日 : 2024 年 5 月 7 日)
Good evening dear valued guest. Please provide us with more details for us to make the proper corrections in this matter.
10/10 (非常に良い)
Lisa
2024 年 4 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lisa
2024 年 4 月に 2 泊滞在
Joseからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear valued guest, We are glad that you enjoyed your stay at our property. We hope you welcome you back at Residence Inn by Marriott London Downtown
10/10 (非常に良い)
Dave
出張
2024 年 4 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great Hotel!!
Dave
2024 年 4 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 18 日)
Hi Dave,Thank you for staying with us! We appreciate your feedback and look forward to see you again
8/10 (良い)
Hilary
カップルで旅行
2024 年 4 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Pros:
Our suite was clean & well-appointed.
The included breakfast buffet is excellent with lots of hot & cold options. The buffet staff are friendly and helpful.
Cons:
This hotel is right in downtown London so it’s convenient but not in the best of neighborhoods.
The nightly parking charge seems obsessive.
The lighting in the suite kitchen is very poor. (We had to bring a lamp from the LR.)
Hilary
2024 年 4 月に 7 泊滞在
Joseからの返信 (投稿日 : 2024 年 4 月 14 日)
Good evening dear valued guest. We are glad that you were able to enjoy your stay. We will pass the lighting issue to the maintencance department. Regarding the parking, per our location, the city charges us for the parking usage, that is the reason of our parking price. Your feedback is greatly appreciated.
10/10 (非常に良い)
Lia
2024 年 4 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lia
2024 年 4 月に 1 泊滞在
Joseからの返信 (投稿日 : 2024 年 4 月 12 日)
Good afternoon dear valued guest. We are glad that you enjoyed your stay at our property. We look forward to welcome you back at the hotel for your future visits to London.
2/10 (非常に不満)
Sabrina
2024 年 4 月 8 日
Sabrina
2024 年 4 月に 1 泊滞在
Rafiuからの返信 (投稿日 : 2024 年 5 月 2 日)
Hi Sabrina, Thank you for your feedback, we are glad you enjoyed your stay
10/10 (非常に良い)
Steve
2024 年 4 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Steve
2024 年 4 月に 1 泊滞在
Joseからの返信 (投稿日 : 2024 年 4 月 6 日)
Good afternoon dear valued guest, We are glad that you enjoyed your stay at our property. We will be looking forward to welcome you back. Please let us know if there is anything we could do to make your elevate your experience.
10/10 (非常に良い)
Shawna、PORT ELGIN
出張, カップルで旅行
2024 年 3 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We only stayed 1 night but we were very happy with the room. Bright, clean and well maintained.
Shawna
2024 年 3 月に 1 泊滞在
Joseからの返信 (投稿日 : 2024 年 3 月 31 日)
Good evening dear valued guest, We are glad that you enjoyed your stay at our property, we look forward to welcome you back. We appreciate the feedback provided.
8/10 (良い)
Kimberly
2024 年 3 月 24 日
Kimberly
2024 年 3 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 18 日)
Hi Kimberly,Thank you for staying with us. We appreciate your feedback and looking forward to see you again!
10/10 (非常に良い)
Yanbin
家族旅行
2024 年 3 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is a very nice hotel to stay!
Yanbin
2024 年 3 月に 5 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 3 月 21 日)
Thank you for staying with us. We appreciate your feedback! We look forward to welcome you again!
10/10 (非常に良い)
Adriana
2024 年 3 月 15 日
Adriana
2024 年 3 月に 1 泊滞在
Rafiuからの返信 (投稿日 : 2024 年 4 月 6 日)
Thank you for staying with us, we hope to see you back.
10/10 (非常に良い)
Temitope
家族旅行
2024 年 3 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had a great time staying at the hotel.
Temitope
2024 年 3 月に 3 泊滞在
Weireen V. からの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Valued Guest, Thank you for choosing to stay at the Residence Inn by Marriott! We appreciate your time in providing us your feedback. We are happy to hear that you had a great time enjoying our hotel services and facility. We hope to welcome you back in Downtown London! Safe travels.
10/10 (非常に良い)
Sandra、Ancaster
2024 年 3 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Sandra
2024 年 3 月に 1 泊滞在
joseからの返信 (投稿日 : 2024 年 3 月 9 日)
Good morning Ms. Sandra, We are glad that you enjoyed your stay at our property. We hope to welcome you back in your future stays in London.
6/10 (普通)
Ryan
カップルで旅行
2024 年 2 月 19 日
良かった点 : 清潔度、スタッフとサービス
Old apartments converted into hotel rooms. Spacious and had a full kitchen. Unfortunately the area is not the greatest. Drug addicts outside, coming into the lobby. No security. Parking garage was open for anyone to go in to.
Ryan
2024 年 2 月に 1 泊滞在
Ravからの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you for taking the time to share your feedback regarding your recent stay in our room. We appreciate all forms of feedback as it helps us identify areas where we can improve and enhance the experience for our guests. We have gated underground parking as well as overground parking that is under CCTV surveillance. . It is disheartening to learn that your experience fell short of what you had hoped for. We take all feedback seriously and would like to address the concerns you raised.
10/10 (非常に良い)
Nhi
家族旅行
2024 年 2 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place was wonderful. The property and room were clean. I loved the room and the amenities and kitchen that came with it. I would definitely come back when i visit London!
Nhi
2024 年 2 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 2 月 15 日)
Hi Nhi,Thank you for taking the time to share your feedback with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.
10/10 (非常に良い)
Catherine
2024 年 1 月 22 日
Catherine
2024 年 1 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 1 月 23 日)
Hi Catherine,Thank you for sharing your feedback with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.
10/10 (非常に良い)
Ted
カップルで旅行
2024 年 1 月 22 日
良かった点 : 設備とサービス
Very nice room. Love the mini kitchen. Staff are very friendly and helpful. Good breakfast eith vegan options. Would recommend.
Ted
2024 年 1 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 1 月 23 日)
Hi Ted,Thank you for sharing your feedback with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.
10/10 (非常に良い)
Raman
2024 年 1 月 12 日
Raman
2024 年 1 月に 2 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you so much for taking the time to leave us a perfect 10 star rating – it’s much appreciated. We look forward to welcome you again soon at Residence Inn London by Marriott Downtown.
6/10 (普通)
宿泊されたお客様
家族旅行
2024 年 1 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Decent Stay
Room was fine - in good repair and clean, just a bit dated. The breakfast (a big part of why we booked here) was truly awful.
宿泊されたお客様
2023 年 12 月に 2 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 1 月 6 日)
Dear Valued Guest,Thank you for sharing your feedback with us regarding your recent stay. We apologize for any inconvenience caused. We will keep this in mind to improve the service. We hope to welcome you back for an improved stay.
8/10 (良い)
Claudette
2023 年 12 月 31 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a good experience
Claudette
2023 年 12 月に 7 泊滞在
Front Deskからの返信 (投稿日 : 2023 年 12 月 31 日)
Hi Claudette,Thank you for choosing the Residence Inn by Marriott London Downtown for your recent stay. We appreciate your business and are delighted to hear that you had a positive experience with us. Your feedback is valuable to us, and we hope to welcome you back soon for another enjoyable stay.
8/10 (良い)
Lela
家族旅行
2023 年 12 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property within the building is very quiet the suites are lovely and spacious for your needs. Conveniently located close to ammenities.
Lela
2023 年 12 月に 1 泊滞在
Weireen V.からの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Valued Guest, Thank you for taking the time to leave us a wonderful review! We are thrilled to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.
2/10 (非常に不満)
Tajinder
2023 年 12 月 27 日
Tajinder
2023 年 12 月に 3 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 1 月 16 日)
Hello Tajinder,We would appreciate it if you could provide us with more specific details about the issues you encountered during your stay. This will enable us to investigate the matter thoroughly and take appropriate actions to prevent any similar issues from occurring in the future
10/10 (非常に良い)
Jademond
カップルで旅行
2023 年 12 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Jademond
2023 年 12 月に 1 泊滞在
Weireenからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Valued Guest, Thank you for taking the time to leave us a wonderful rating score! We are thrilled to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.
10/10 (非常に良い)
Ken
2023 年 12 月 17 日
Ken
2023 年 12 月に 1 泊滞在
Weireenからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Valued Guest, Thank you for taking the time to leave us a wonderful rating score! We are thrilled to know that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.
10/10 (非常に良い)
Casey
2023 年 12 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Casey
2023 年 12 月に 1 泊滞在
Weireenからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Valued Guest, Thank you for taking the time to leave us a wonderful rating score! We are thrilled to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.
10/10 (非常に良い)
Geoffrey
2023 年 12 月 16 日
Geoffrey
2023 年 12 月に 1 泊滞在
Weireenからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Valued Guest, Thank you for taking the time to leave us a wonderful rating score! We are thrilled to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.
10/10 (非常に良い)
Vanessa
グループ旅行
2023 年 12 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay for the weekend!
Vanessa
2023 年 12 月に 2 泊滞在
Weireenからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Valued Guest, Thank you for taking the time to leave us a wonderful rating score! We are thrilled to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.
6/10 (普通)
Heaven-Lee
グループ旅行
2023 年 12 月 9 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Parking is not included in price which is unfortunate. It’s $20 per car per day
Heaven-Lee
Front Deskからの返信 (投稿日 : 2024 年 2 月 15 日)
Hi Heaven,Thank you for taking the time to share your feedback. We apologize about the parking fee that you found too expensive, however, we are the only hotel in downtown that charge the lowest parking fee for maintenance upkeep and convenience of all our guest. We appreciate your understanding.
6/10 (普通)
Stephanie
2023 年 12 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The only negative part was the pillows are absolutely awful way too soft offering no support at all. I couldn't sleep
Stephanie
2023 年 12 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2023 年 12 月 8 日)
Hi Stephanie,Thank you for staying with us. We apologize for any inconvenience that you experienced. We hope to welcome you back for an improved stay.
10/10 (非常に良い)
Sue
家族旅行
2023 年 11 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I went with my 5 sisters and it was great to be all in one room.
Sue
2023 年 11 月に 1 泊滞在
Jesal Sharmaからの返信 (投稿日 : 2023 年 11 月 28 日)
Hello Sue,Thank you for taking the time to share your recent experience at the Residence Inn London Downtown with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience.
10/10 (非常に良い)
Kathryn
カップルで旅行
2023 年 11 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice accommodations. We were upgraded to a suite which we didn’t really need, but it was lovely. Parking underground provided a safe place for our car, but it would be a tight space for bigger vehicles.
Kathryn
2023 年 11 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2023 年 11 月 24 日)
Dear Kathryn,Thank you for choosing the Residence Inn by Marriott London Downtown for your recent stay. We appreciate your business and are delighted to hear that you had a positive experience with us. Your feedback is valuable to us, and we hope to welcome you back soon for another enjoyable stay.
10/10 (非常に良い)
Alfred John
家族旅行
2023 年 11 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff are great
Alfred John
2023 年 8 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2023 年 11 月 24 日)
Dear Alfred,Thank you for choosing the Residence Inn by Marriott London Downtown for your recent stay. We appreciate your business and are delighted to hear that you had a positive experience with us. Your feedback is valuable to us, and we hope to welcome you back soon for another enjoyable stay.
10/10 (非常に良い)
Patrick
家族旅行
2023 年 11 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean room
Friendlt staff
José at front desk went above and beyond to my satisfaction
Patrick
Front Deskからの返信 (投稿日 : 2023 年 11 月 22 日)
Dear Patrick,Thank you for staying with us. We appreciate your feedback!
8/10 (良い)
Terry
2023 年 11 月 20 日
Terry
2023 年 11 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2023 年 11 月 22 日)
Dear Terry,Thank you for staying with us. We appreciate your feedback!
2/10 (非常に不満)
janet
家族旅行
2023 年 11 月 19 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The people who worked at the hotel were very hospitable. However, the mattress we slept on was in such poor condition that we felt like we were sleeping on the floor. Shame on Expedia for giving the hotel a decent rating and The Marriott for associating their name with the hotel.
I don’t trust either company now
janet
2023 年 11 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear Janet,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the firmness of the mattress during your stay. Your comfort is our top priority, and we will certainly address this issue to ensure a more pleasant experience for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.
10/10 (非常に良い)
Perri
家族旅行
2023 年 11 月 10 日
良かった点 : 設備とサービス、施設のコンディションと設備
Staff were friendly, welcoming, and accommodating. Breakfast well serviced and dining area clean. Would stay here again.
Perri
2023 年 11 月に 1 泊滞在
Joseからの返信 (投稿日 : 2023 年 11 月 13 日)
Hello Perri, Thank you for your feedback, it is important for us to know what we did good. We are glad that you enjoyed your stay. We would be looking forward to welcome you back in your future stays in London.
10/10 (非常に良い)
Paul
2023 年 11 月 9 日
Paul
2023 年 11 月に 1 泊滞在
Joseからの返信 (投稿日 : 2023 年 11 月 13 日)
We are glad to know that you enjoyed your stay at our property. We would be looking forward to welcome you back in your future stays in London.