スポーツ設備
利用可能日を確認

キングストン ロッジ ホテルの口コミ

4 out of 5
キングストン ロッジ ホテル
94 Kingston Hill, Kingston Upon Thames, England

口コミ

7.8

良い

評価 10 - 454 件の口コミ中 122 件が非常に良い" "
評価 8 - 454 件の口コミ中 201 件が良い" "
評価 6 - 454 件の口コミ中 75 件が普通" "
評価 4 - 454 件の口コミ中 40 件が不満" "
評価 2 - 454 件の口コミ中 16 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

7.2/10

設備とサービス

7.4/10

施設のコンディションと設備

2.0/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

総合的には悪くないと思います。
このホテルの近くに親戚が住んでいたため利用しました。可愛いロッジでしたが、3人で利用しているのに、カップなどのアメニティは2人分。テレビは、ラックの扉の中にあり、開けても一人からしか見えない。また、端の部屋だったので、売りである中庭は私たちの部屋からは見えませんでした。その代わりに喫煙所の真上だったため、喫煙者達の話し声が聞こえてきました。安かったので、妥当なのかもしれません。バス停も近く、総合的には悪くなかったです。
2019 年 9 月に 6 泊滞在

6/10 (普通)

宿泊されたお客様

気になった点 : 客室の快適度
壁が薄いこと以外は快適
到着時に学生がパーティーを開いていましたが、「０時に終了する」との説明通りにお開きになったようで、気にはなりませんでした。 それよりも、隣の部屋とつなげることができる構造になっているためか、隣室の話し声やテレビの音がうるさく気になりました。部屋そのものは快適でした。

2/10 (非常に不満)

Leslie

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
after booking and paying up front, we arrived to find the hotel closed and like a building site, it should never have been advertised.
2022 年 1 月に 1 泊滞在

2/10 (非常に不満)

elizabeth

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 1 月に 1 泊滞在

10/10 (非常に良い)

D

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Work trip
Plenty of free parking & quiet location.
2020 年 11 月に 4 泊滞在

4/10 (不満)

MIchael

良かった点 : 客室の快適度
Hash browns were frozen and nobody apologised.milk in the room was out of date nobody apologised.No replenishment of coffee/milk in room after 1st night definitely not 4star
2020 年 9 月に 2 泊滞在

6/10 (普通)

John、London

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Staff were very helpful and were happy to deal with any queations. Rooms are tired and need a bit of updating. The bar and restaraunt were not open, although staff did provide non alcholic alternatives. Breakfast was a grab bag which was disapointing.
2020 年 8 月に 4 泊滞在

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 施設のコンディションと設備
The property was not clean. It was difficult to communicate with staff for any requests. The facilities are poor and old. The hand wash was replaced with hand cream. The price for the room is outrageous for the poor facilities and room appearance
2020 年 3 月に 2 泊滞在

2/10 (非常に不満)

Pamela

グループ旅行
気になった点 : 施設のコンディションと設備、客室の快適度
Keep away from this hotel
Poor start from the begining, found out that the hotel was under new management. Although thd staff tried to help, they also did not know what was going on. The room decor was tired and old, damp in the corner and un exciting to say the least, so much that we left and never went back. I would not recomend this hotel to anyone. Sorry!
2020 年 3 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Good size room, nice breakfast area. Staff were reasonably helpful after asking multiple times.
2020 年 3 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2020 年 2 月に 1 泊滞在

4/10 (不満)

Bryan

出張
気になった点 : 施設のコンディションと設備
Park in their Carpark at your own risk!
Vehicle had rear tailgate window smashed and a bag was stolen out of the boot overnight. No CCTV in their Carpark and if they actually had a night porter nothing was seen even with the vehicle parked close to the reception area. Disappointing experience to say the least.
2020 年 2 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

出張, カップルで旅行
気になった点 : スタッフとサービス
The property was just okay and very dated and in need of a facelift
2020 年 2 月に 1 泊滞在

6/10 (普通)

Peter

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2020 年 2 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度
2020 年 2 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 2 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 2 月に 1 泊滞在

10/10 (非常に良い)

Constance

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Cost and homely
From moment I arrive was treated as a valuable customer. Would not bypass this hotel when in area. Nothing is to much trouble. Will be back soon.
2020 年 1 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really cozy hotel - we are regular visitors. The staff are very friendly and remember who you are.
2020 年 1 月に 1 泊滞在

10/10 (非常に良い)

Lynda

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great, nice staff
2020 年 1 月に 2 泊滞在

8/10 (良い)

Jeanie

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Check-in issues
Hotel is fine but check-in was appalling, there was already one person waiting. When the one member of staff on duty arrived there were problems so my wait was very long. He then couldn't find my booking, blaming Hotels.Com, he kept saying it over and over despite me saying I must have used Hotels.com well over 300 times with absolutely no problems.... very odd, he gave me the room but made a real point of saying he was doing me a favour and the hotel would have to chase Hotels.Com for the payment....
2020 年 1 月に 1 泊滞在

10/10 (非常に良い)

Constance

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Small and homely
Staff polite and accommodating. Was woken up by noisy lad next door at 1.30, rang reception and it was dealt with at once. Cooked breakfast could have been warmer but I was one of the last to come down, so to be expected. Staying her again in 2 weeks. A nice safe place for a woman on her own.
2020 年 1 月に 1 泊滞在

8/10 (良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 1 月に 1 泊滞在

2/10 (非常に不満)

David

グループ旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Kingston never stay there
This Hotel is like a poor old woman keeping up appearances staff friendly everywhere dusty drapes windows uncleaned at breakfast management has told staff to make themselves scarce I even had my breakfast table cleared before i had begun to eat. The owners are obviously focused on income only and they themselves instruct their staff and management to give zero help.to their guests as they themselves have total disrespect for those that stay. The building is great the owners are greedy money focused idiots.
2020 年 1 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
het hotel ligt op een goede locatie bij Richmond park en station Norbiton. de inrichting is ouderwets en gezellig. het onderhoud kan beter. het kan schoner en de luchtverwarming maakt lawaai. de prijs/kwaliteit is goed en het personeel is aardig.
2019 年 12 月に 3 泊滞在

8/10 (良い)

Thelma

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2019 年 12 月に 1 泊滞在

4/10 (不満)

Shlomo

家族旅行
気になった点 : スタッフとサービス、客室の快適度
Nothing about this place is 4 star!
Two words - fawlty towers! We book two rooms and confirmed in advance that they would be interconnecting but arrived to find they were not. No apology. We requested a cot and were given one folded and had to put it up ourselves. Were not given a sheet for it. Rooms were cold with no proper heating system. Eventually the gave us a free drink. Place is very old and the pictures on the website make it look like a different place!
2019 年 12 月に 1 泊滞在

2/10 (非常に不満)

Pranav

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 12 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 12 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

2019 年 12 月に 3 泊滞在

6/10 (普通)

billy

家族旅行
良かった点 : スタッフとサービス、客室の快適度
Mr Black
Keep up the good work and don’t drop your standards....congrats
2019 年 12 月に 1 泊滞在

8/10 (良い)

Adrian

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Pleasant stay
A very quick stop over when visiting family. Didn’t eat there is spend much time there, but pleasant enough.
2019 年 12 月に 1 泊滞在

2/10 (非常に不満)

A

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 12 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location for visiting town centre, hospital & Richmond Park is excellent. Star of the show though is the staff. They were so friendly & helpful. Rooms are comfortable with 2 easy chairs, tea making facilities. My room needed light bulb replacing and there was only a lamp on one side of bed.
2019 年 12 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備、客室の快適度
When we arrived we were told that there was a Xmas party later that evening but because we were at the back we wouldn’t hear any noise unfortunately we did & when we finally got to sleep we were woken at 1am by people fighting outside our room
2019 年 12 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2019 年 11 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location for my needs, staff very pleasant. Excellent choice of beverages in the bar, was lovely to see an open fire on arrival.
2019 年 12 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス
Excellent in all, clean, comfortable and helpful staff
2019 年 12 月に 1 泊滞在

4/10 (不満)

Emma

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
AVOID all bedrooms beginning with the number 1
It appears that rooms in the basement do not have heating (not broken, they just don"t have it)!!!! Really love being freezing cold in the middle of winter in a so called 4 star hotel (which it most definitely isn't - 2 star scraping 3 star perhaps). They did put a very small fan heater in the room but you can't leave it on when you go out (don"t want to risk a fire )or when you go to bec (too noisy to sleep). Nothing on their website saying no heating and not even informed on check in. Dreadful service - asked for blankets and / or an additional duvet too but never given any. Note - the duvet on the bex was a very thin foam one which didn't keep you warm at all. I asked to soeak to the duty manager an hour after check in before going out but was told they were busy in a function. I was told they would be available from 8am the following morning. I asked to see them at check out ((10.15am) and was told he wasn't up yet. I said thar i want to see him as i don't believe the room and lack of sleep warrants the price I paid. Reception called him, was told he would be down shortly. After waiting 20 mins, he still hadn"t appeared. I gave up in the end as had somewhere to be. Will never return there or recommend to anyone
2019 年 11 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very friendly enviroment and staff. Made me and my family feel very welcome.
2019 年 11 月に 7 泊滞在

10/10 (非常に良い)

Simon

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 11 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
A lot of the property had been refurbished however the dining/breakfast area had wallpaper peeling off the walls and a carpet stained in many areas. However the decor throughout the rest of the property was to a high standard. Don't go for breakfast at 7am, it is packed out and there are no free tables. Maybe if they offered breakfast from 6:30am it would be more staggered and less busy. Having said that the little lady with brown hair who helped serve breakfast was very polite and pleasant. The building is quite old so the walls between bedrooms aren't very sound proof. You can clearly hear voices from the next room, even with their telephone conversations. One night I hardly got any sleep at all because all I could hear was the snoring and clearing of throat sounds from the person in the room next door. The car park is free for hotel guests which is great. However the car park is not very big and for a quite a few nights I struggled to get a parking spot. The hotel is located up Kingston Hill so maybe a 25 minute pleasant walk into the town.
2019 年 11 月に 5 泊滞在

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Breakfast was understaffed and poor on our second morning, 15th Nov. They ran out of orange juice,bread, butter and plates. There were no croissants, yogurts or Danish pastries The hot food was dry and cold, Also, there doesn't seem to be any mention on the website that it is not accessible to people with poor mobility.
2019 年 11 月に 2 泊滞在

10/10 (非常に良い)

Deborah

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 11 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room we stayed in this time ws excellent ,nice and big,no broken taps. The staff were helpful and friendly .
2019 年 10 月に 2 泊滞在

8/10 (良い)

Keith

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Decent hotel, very good service.
2019 年 10 月に 4 泊滞在

4/10 (不満)

Simon

出張
気になった点 : 施設のコンディションと設備、客室の快適度
Disappointing Stay
Parking spaces are really quite small; thats more to do with the size of todays cars but none the less, it's almost impossible to park and get in and out... Room was rustically clean, corridors around the hotel serve as a haven to wildlife; just look in any corner. Room cool but not cold; heating controls looked somewhat of a time travel experience so didn't bother. Room had a connecting door to the adjacent room; when they returned from the bar at 10.30 I felt like I was invited in. Lack of noise insulation or loud people... maybe both. Security concerns as fire escape doors seemed to be always propped wide open. Water pressure too low; difficult to shower as water is slow to escape leaving you with soap where it shouldn't be. TV wouldn't work. Initially thought it might be the remote's batteries but the button on the TV didn't work either. WiFi I found to be very slow for my needs, only 1MB download which prevented me from working; I had to use my phone as a hotspot - being in Kingston I did expect better. Food I feel is pricey here, particularly based on the quality when it arrives. I thought service was rather slow, I was given wrong food initially which was meant for another table; quickly rectified. Breakfast is 6.30 onwards, which would have been OK if they were actually ready. At 6.30 there were glasses and cups but nothing else. I left having had no breakfast and grabbed some coffee and food at Starbucks instead
2019 年 10 月に 2 泊滞在

6/10 (普通)

Nicholas

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備、客室の快適度
2019 年 10 月に 2 泊滞在

6/10 (普通)

Nicholas

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Disappointing experience
Room not hoovered ,dog hairs over the carpet.Light shades all very tatty.Central light with one blown bulb.Standard lamp lampshade also in shreds. Bathroom...under soap dish black and mouldy.Edge of floors in bathroom and bedroom very dirty.Desperately in need of a refurb. Reception staff delightful ...all reported to them.Told Hotel Manager would call us but no call yet..
2019 年 10 月に 1 泊滞在

8/10 (良い)

Belle、Alexandria VA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Cute little inn but a confusing layout with lots of steps to get to rooms. I was assigned a first floor room with a sliding glass door opening onto a cozy nicely landscaped courtyard. Hotel hosted weddings while I was there including one with a DJ playing late into the night. Earplugs recommended. Breakfast buffet was OK. Staff was very pleasant.
2019 年 9 月に 3 泊滞在