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イビス ロンドン ウェンブリーの口コミ

3 out of 5
イビス ロンドン ウェンブリー
South Way, Wembley, Wembley, England

口コミ

8.2

とても良い

評価 10 - 1004 件の口コミ中 401 件が非常に良い" "
評価 8 - 1004 件の口コミ中 378 件が良い" "
評価 6 - 1004 件の口コミ中 124 件が普通" "
評価 4 - 1004 件の口コミ中 56 件が不満" "
評価 2 - 1004 件の口コミ中 45 件が非常に不満" "

8.4/10

清潔度

8.4/10

スタッフとサービス

7.6/10

設備とサービス

8.0/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Takahashi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
よく眠れました
中心地から離れてるのが不便ですが、周りに色々あるので便利です。防音もちゃんとしてて部屋もシンプルでよく眠れました!スタッフも親切にして下さったので、また機会があれば利用します^_^
2021 年 12 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度
2019 年 4 月に 1 泊滞在

8/10 (良い)

Kajol

家族旅行
良かった点 : 設備とサービス
It’s a very good area, Staff etc.
2024 年 4 月に 2 泊滞在

6/10 (普通)

Chris

Even with the window open all the time the room was far too hot with no way of cooling down.
2024 年 4 月に 3 泊滞在

6/10 (普通)

russell

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Had a double room with two single beds for one night.The room was on the small size the two single beds were very small .went for breakfast at 8.45 .all that was on offer was cereal or toast
2024 年 4 月に 1 泊滞在

8/10 (良い)

Khuram S

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Would have been nice to have been offered something on the house such as breakfast, or drinks etc. The room was nice, excellent shower, clean and nice and high up as one of the highest floors.
2024 年 4 月に 3 泊滞在
Team Ibisからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Khuram,Thank you for your feedback, and we're glad to hear that you enjoyed the nice room with an excellent shower and the high floor placement. We apologize for any inconvenience you experienced and understand your disappointment regarding the sofa bed. Your suggestion regarding offering something complimentary as a gesture of goodwill is duly noted and will be considered in our efforts to enhance guest satisfaction. We appreciate your valuable input and hope to have the opportunity to welcome you back for an even better experience in the future.Kind regards,Ibis Wembley

8/10 (良い)

Virginia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was really clean
2024 年 4 月に 2 泊滞在
Ibis Wembleyからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Guest,We're thrilled to hear that you found our property exceptionally clean! Maintaining a pristine environment for our guests is a top priority for us. Thank you for recognizing our efforts, and we hope to welcome you back for another wonderful stay in the future.Kind regards,Ibis Wembley

8/10 (良い)

Gladys

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff were nice and helpful. I didn’t like the breakfast. What should have been kept warm were left cold.
2024 年 4 月に 2 泊滞在
Steveからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Gladys,We apologize for the breakfast not meeting your expectations despite the courteous service provided by our staff. Your feedback regarding the temperature of the items will be addressed promptly. We value your input and strive to continuously improve our offerings.

10/10 (非常に良い)

Sharon、Horley

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The ibis hotel was extremely convenient for an event at the OVO arena, it meant that we didn’t have to battle the crowds going home afterwards late at night and we could arrive early allowing us to leisurely ready ourselves for our evening out. It was a 6min walk the bar was open when we got back giving us the opportunity for a much needed nightcap. The common areas were tastefully decorated and clean, the staff attentive and polite, the rooms perfectly adequate my only complaint was the toilet flush didn’t always work and the bathroom in general smelt of urine. However that being said I would highly recommend and wouldn’t hesitate to use again.
2024 年 3 月に 1 泊滞在
Ibis Wembleyからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Guest,Thank you for taking the time to share your experience with us. We're thrilled to hear that our hotel's convenient location for the OVO arena event made your stay enjoyable and stress-free. It's wonderful to know that you found the proximity to the arena and the availability of our bar beneficial for your evening plans.We're also pleased that you found our common areas tastefully decorated and clean, and that our staff provided attentive and polite service. However, we apologize for the inconvenience caused by the issues with the toilet flush and the unpleasant smell in the bathroom. Your feedback is invaluable to us, and we will address these concerns with our housekeeping and maintenance teams to ensure that they are promptly resolved.Thank you for recommending our hotel, and we're delighted to hear that you wouldn't hesitate to stay with us again. If you have any further comments or if there's anything else we can do to enhance your experience, please feel free to reach out to us. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Ibis London Wembley

10/10 (非常に良い)

Chloe

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Danielle

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel, clean, comfortable and spacious room. Staff very helpful as well. My second stay here as a 5 minute walk from the entrance to Wembley Stadium and Wembley Arena. Great area with lots of shopping and dining options as well. Not too far from the underground station as well.
2024 年 3 月に 2 泊滞在
Team Ibisからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Guest,Thank you for your kind words and for choosing to stay with us again. We're thrilled to hear that you had a great experience during your second stay at our hotel.It's wonderful to know that you found our hotel clean, comfortable, and spacious, and that our staff were helpful throughout your stay. We're delighted that our convenient location near Wembley Stadium and Wembley Arena, as well as the nearby shopping and dining options, added to the enjoyment of your visit.We appreciate your positive feedback and hope to have the pleasure of welcoming you back for many more enjoyable stays in the future. Kind regards,Ibis Wembley

10/10 (非常に良い)

ROSINA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
dbからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear ROSINA,Thank you for taking the time to share your positive feedback with us following your recent stay at ibis London Wembley. We are delighted to hear that you had an excellent experience during your time with us.Your perfect rating means a lot to us, and we're thrilled to know that we met or exceeded your expectations. It was a pleasure to have you as our guest, and we hope to welcome you back for another wonderful stay in the future.Warm regards,ibis London Wembley Reception

10/10 (非常に良い)

Lauren

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good stay, very close to Wembley Arena! Would definitely stay again.
2024 年 3 月に 1 泊滞在
Steveからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Lauren,Thank you so much for your kind words! We're delighted to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!

8/10 (良い)

Deborah

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Prima voor een korte trip
2024 年 3 月に 1 泊滞在
Steveからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Deborah,Thank you so much for your kind words! We're delighted to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!

6/10 (普通)

Joanne

良かった点 : 清潔度
2024 年 3 月に 1 泊滞在
DBからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Joanne,Thank you for taking the time to share your feedback with us following your recent stay at ibis London Wembley. We appreciate your input, as it helps us understand how we can better serve our guests.We're sorry to hear that your experience fell short of expectations and that we didn't fully meet your needs during your stay. If there are specific areas where you feel we could improve, we would be grateful for any additional feedback you could provide.Please know that your comfort and satisfaction are our top priorities, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,ibis London Wembley Reception

8/10 (良い)

Omar、Portmore

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Had a comfortable stay for one night
2024 年 3 月に 1 泊滞在
Dianaからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Omar,Thank you for sharing your feedback with us following your recent stay. We're delighted to hear that you had a comfortable experience during your stay.Your satisfaction is important to us, and we appreciate your positive rating. If there are any areas where you believe we can improve and earn that extra star for a perfect rating, please don't hesitate to let us know. Your feedback helps us to continually enhance our services and provide the best possible experience for our guests.We hope to have the opportunity to welcome you back for another comfortable stay in the future.Warm regards,DianaReceptionistIbis London Wembley

2/10 (非常に不満)

Samira

2024 年 3 月に 1 泊滞在
Dianaからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Samira,Thank you for sharing your feedback with us, although we're disappointed to hear that your experience did not meet your expectations.We would greatly appreciate it if you could provide more details about your stay and what aspects you found unsatisfactory. Your feedback is invaluable to us as we strive to continually improve our services and facilities to ensure that all our guests have a positive experience.Please feel free to reach out to us with any additional comments or concerns you may have. We value your input and hope to have the opportunity to address any issues and regain your trust in the future.Warm regards,DianaReceptionistIbis London Wembley

10/10 (非常に良い)

Kevin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Prima hotel, nette kamers, prima ontbijt. Op enkele honderden meters van Wembley Stadium, wat handig is als je een voetbalwedstrijd of concert wenst bij te wonen. Ook vlak aan een shoppingcenter met tal van restaurants. De metrohalten Wembley Central en Wembley Park liggen op twaalf minuten wandelen van het hotel. Met deze metrolijnen sta je ook vrij snel in het centrum van Londen.
2024 年 3 月に 3 泊滞在
Dianaからの返信 (投稿日 : 2024 年 4 月 1 日)
Beste Kevin,Bedankt voor je geweldige recensie!We zijn blij om te horen dat je genoten hebt van je verblijf bij ons en dat je de kamers en het ontbijt hebt gewaardeerd. Onze locatie nabij het Wembley Stadium biedt inderdaad veel gemak voor gasten die een voetbalwedstrijd of concert willen bijwonen, en de nabijheid van het winkelcentrum met diverse restaurants draagt ook bij aan een aangenaam verblijf.Het is geweldig om te horen dat je de nabijheid van de metrohaltes Wembley Central en Wembley Park hebt opgemerkt. Deze bieden inderdaad snelle toegang tot het centrum van Londen, waardoor onze gasten gemakkelijk kunnen genieten van alles wat de stad te bieden heeft.Nogmaals bedankt voor je positieve beoordeling en we hopen je in de toekomst opnieuw te mogen verwelkomen voor een fantastisch verblijf.Met vriendelijke groet,DianaReceptionistIbis London Wembley

10/10 (非常に良い)

Monica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Steveからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Monica,Thank you for the your ratings! Looking forward to hosting you again soon! We Look forward to welcoming you back soon!Regards,Team Ibis London Wembley

6/10 (普通)

Kim

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and love the style. Rooms were small though and could be cleaner.
2024 年 2 月に 3 泊滞在
Chidozieからの返信 (投稿日 : 2024 年 3 月 19 日)
Thanks for your feedback, Kim! We appreciate you mentioning our location and style. We're always working to improve our rooms and will take your comments on board.

10/10 (非常に良い)

Tanvi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great experience
2024 年 2 月に 1 泊滞在
Chidozieからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you, Tanvi! We're so glad you had a great experience.

10/10 (非常に良い)

Sean

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
During my one night stay the staff were really friendly check in was quick and easy as was check out. Breakfast was good with a great selection of hot and cold options and the breakfast staff were friendly. Would definitely stay there again when in that part of the city.
2024 年 2 月に 1 泊滞在
Chidozieからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you for the great review, Sean! We're so glad you enjoyed your stay and our friendly staff. See you next time!

10/10 (非常に良い)

Christina

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel in nice location and walking distance from station, wembley stadium and arena
2024 年 2 月に 1 泊滞在
Chidozieからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you, Christina! We're glad you enjoyed our hotel's great location and proximity to Wembley attractions. See you next time!

4/10 (不満)

Eirini

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Steveからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Eirini,Thank you for your rating. We're sorry we didn't meet your expectations this time. We'll strive to improve.We hope you will give an other opportunity to serve you better in the Future stays with us.Regards,Team Ibis London Wembley

8/10 (良い)

Gary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 3 泊滞在
Dianaからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Gary,Thank you for taking the time to share your feedback with us. We appreciate your rating of 4 out of 5.We're glad to hear that you had a positive experience overall, but we also want to ensure that we address any areas where we can improve. If there are any specific aspects of your stay that you believe could be enhanced, or if there's anything else you'd like to share with us, please don't hesitate to reach out.Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,DianaReceptionist

4/10 (不満)

Justin

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Not What i expected
First time in Ibis and my last. Overpriced for what you get. Very hot room that doesn't cool down extremely uncomfortable bed and room in major need of upgrading. Staff very polite and courteous and downstairs is quite nice but i guess that's to make guests think the rooms will be nice. For £109 per night i expected more in my opinion Ibis is a Overpriced budget hotel
2024 年 1 月に 3 泊滞在
Dianaからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Justin,Thank you for sharing your feedback regarding your recent stay with us. We're sorry to hear that your experience did not meet your expectations, and we sincerely apologise for any discomfort you may have encountered.We appreciate your kind words about our polite and courteous staff, as well as the positive comments about the downstairs area. However, we regret that the room temperature, bed comfort, and overall condition did not align with your expectations. Your comments are valuable, and we will review these concerns to identify areas for improvement.We understand your sentiments about the perceived value for the price paid, and we take your feedback seriously. Please be assured that your comments will be shared with the relevant teams to address the issues you've raised.We apologise for not meeting your expectations on this occasion and hope you would consider giving us another opportunity to provide you with a more satisfying experience in the future.Best regards,DianaReceptionistIbis London Wembley

8/10 (良い)

Elin

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Norwegian girl
Good size room, very clean. Terrible breakfast.Lousy service in the bar. Very good service in the reception.
2024 年 1 月に 1 泊滞在
Steveからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your positive comments regarding the room size and cleanliness; however, we're sorry to hear about your disappointment with the breakfast and bar service.We apologize for any inconvenience caused and want to assure you that your feedback is valuable to us. We will address the issues raised with our team to ensure we provide a better experience in those areas.On a positive note, we're delighted to hear that you had a very good experience with our reception team. We strive to deliver excellent service across all aspects of our hotel, and your input helps us in our continuous efforts to improve.If you have any further details or suggestions you'd like to share, please feel free to contact us directly. We appreciate your patronage and hope to have the opportunity to welcome you back for an improved experience in the future.Thank you for choosing Ibis London Wembley.

10/10 (非常に良い)

Thais

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Muito satisfatório. Obrigada
2023 年 12 月に 4 泊滞在
Dianaからの返信 (投稿日 : 2024 年 1 月 20 日)
Querida Thais,Agradecemos imensamente pela sua avaliação perfeita de 10/10! Ficamos muito felizes em saber que sua estadia foi muito satisfatória. Se precisar de qualquer coisa ou tiver sugestões para tornar sua próxima estadia ainda melhor, não hesite em nos informar. Estamos ansiosos para recebê-la novamente no Ibis London Wembley.Com os melhores cumprimentos,DianaRecepcionistaIbis London Wembley

10/10 (非常に良い)

Joel

2024 年 1 月に 1 泊滞在
Dianaからの返信 (投稿日 : 2024 年 1 月 20 日)
Dear Joel,Thank you for your fantastic 10/10 rating! We're thrilled to hear that you had a positive experience during your stay with us. If you have any specific feedback or suggestions in the future, feel free to share them with us. We look forward to welcoming you back to Ibis London Wembley for another exceptional stay.Best regards,DianaReceptionistIbis London Wembley

8/10 (良い)

Bharat

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Dianaからの返信 (投稿日 : 2024 年 1 月 20 日)
Dear Bharat,Thank you for taking the time to share your feedback and awarding us a 4/5 rating. We appreciate your input, and we're interested in learning more about your experience. If there are specific areas where we can improve or if you have any suggestions, please feel free to let us know. Your satisfaction is our priority, and we look forward to the opportunity to host you again and exceed your expectations.Best regards,DianaReceptionistIbis London Wembley

10/10 (非常に良い)

mercy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Dianaからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Mercy,Thank you so much for taking the time to share your 5/5 rating! We are thrilled to hear that you had an excellent experience during your stay with us. Our team, especially Diana at the reception, is dedicated to providing the best service possible, and we're delighted to know that we could meet your expectations.If you have any specific feedback or suggestions on how we can further enhance our services, please feel free to share. We appreciate your support and hope to have the pleasure of welcoming you back for another outstanding stay.Warm regards,DianaReceptionistIbis London Wembley

6/10 (普通)

Chaturbhuj

2023 年 12 月に 1 泊滞在
Ibis Wembleyからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear Guest,Thank you for sharing your feedback with us. We appreciate your honesty and value your perspective. We're sorry to hear that your experience fell short of expectations. Understanding more about your specific concerns would be helpful for us to address and improve. Please feel free to reach out with any additional details. We hope to have the opportunity to welcome you back and provide an improved experience in the future.Best Regards,Ibis Wembley

8/10 (良い)

Leah

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
Dianaからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Leah,Thank you for sharing your feedback and rating your experience with us as 4 out of 5. We're pleased to hear that you had a positive overall experience during your stay. If there are any specific areas where you believe we could improve or if there's anything else you'd like to share with us, please feel free to let us know. Your feedback is important to us as we continuously strive to enhance our services and provide the best possible experience for all our guests.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for an even better stay.Warm regards,DianaReceptionist

10/10 (非常に良い)

Bomgboye

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ok
2023 年 12 月に 2 泊滞在
Diana - Receptionistからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Bomgboye,Thank you for taking the time to rate your stay with us. We are thrilled to see that you had a positive experience during your visit to Ibis London Wembley, reflected in your 5/5 rating.If you have any specific feedback or if there's anything you particularly enjoyed about your stay, feel free to share it with us. We appreciate your support, and we hope to welcome you back for another excellent stay in the future.Best regards,DianaReceptionistIbis London Wembley

6/10 (普通)

Elizabeth

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Room to small for a family room and second bed was poor
2023 年 12 月に 4 泊滞在
Diana - Receptionistからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Elizabeth,Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize that the room size and the second bed did not meet your expectations.Your comments are important to us, and we will take them into consideration as we strive to improve our services. If you have any additional details or specific suggestions on how we can enhance our family room accommodations, please feel free to share.We value your feedback and hope to have the opportunity to better serve you in the future. If you decide to stay with us again, please let us know of any preferences, and we will do our best to make your experience more comfortable.Best regards,DianaReceptionistIbis London Wembley

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Overnight stay
Went to a gig at Wembley so okay for a place to sleep overnight. Did the job for what I needed. Some sofas in bar area heavily stained and needed deep cleaning or replacing but other than that hotel is fine for a short stay.
2023 年 12 月に 1 泊滞在
Team Ibisからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear Guest,Thank you for taking the time to tell us about your experience at the ibis London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ibis Wembley

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good location
Good location for Wembley stadium or the arena. Probably a bit expensive for the standard of hotel. Overall ok
2023 年 12 月に 1 泊滞在
Team Ibisからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Wembley

8/10 (良い)

Molly

2023 年 12 月に 1 泊滞在
Team Ibisからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Wembley

10/10 (非常に良い)

Stella

2023 年 12 月に 1 泊滞在
Team Ibisからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Wembley

10/10 (非常に良い)

Krisztina Szilvia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel
Comfortable clean room. Good services.
2023 年 10 月に 3 泊滞在
Team Ibisからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Krisztina,We very much appreciate your comments regarding your stay at the ibis London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Ibis Wembley

10/10 (非常に良い)

Julie

家族旅行
Lovely hotel
This is a lovely hotel, and in a great location for Wembley stadium, outlet shopping centre. Breakfast was lovely, would definitely stay here again.
2023 年 12 月に 1 泊滞在
Team Ibisからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Julie,We very much appreciate your comments regarding your stay at the ibis London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ibis Wembley

4/10 (不満)

Abi

2023 年 12 月に 1 泊滞在
Dianaからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Abi,Thank you for taking the time to provide your rating. We noticed you rated your experience as 2/5, and we appreciate your feedback. While your rating doesn't include specific comments, we would love to understand more about your stay and any areas where we can improve.If there are particular aspects that didn't meet your expectations or if you have suggestions on how we can enhance our services, please feel free to share more details. We value your input, and your satisfaction is important to us.If you prefer to discuss your experience further or have specific concerns, please don't hesitate to reach out directly. We're here to ensure our guests have a positive and enjoyable stay, and your insights help us in achieving that goal.We look forward to hearing from you.Warm regards,DianaReceptionistIbis London Wembley

4/10 (不満)

Toni

小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I have picture of mould from our room! And other dirty and broken things. The carpets were filthy. Staff friendly but would not in a million years pay that extortionate amount to stay again.
2023 年 12 月に 1 泊滞在
Team Ibisからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Toni,Thank you for taking the time to tell us about your experience at the ibis London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ibis Wembley

10/10 (非常に良い)

Joanna

良かった点 : スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Team Ibisからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Wembley

6/10 (普通)

David

2023 年 11 月に 1 泊滞在
Team Ibisからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear Guest,Thank you for taking the time to tell us about your experience at the ibis London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ibis Wembley

8/10 (良い)

KUNWAR、San Diego

良かった点 : 設備とサービス
Comfortable stay
2023 年 11 月に 1 泊滞在
Steveからの返信 (投稿日 : 2023 年 11 月 25 日)
Dear Kunwar,We very much appreciate your comments regarding your stay at the ibis London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ibis London Wembley

10/10 (非常に良い)

Calveti

出張
GOOD AND CLEAN
The front office was very friendly
2023 年 11 月に 1 泊滞在
Steveからの返信 (投稿日 : 2023 年 11 月 25 日)
Dear Guest,We very much appreciate your comments regarding your stay at the ibis London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ibis London Wembley

10/10 (非常に良い)

Azeem

2023 年 11 月に 2 泊滞在
Team Ibisからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Wembley

8/10 (良い)

David and Dawn

2023 年 11 月に 2 泊滞在
Steveからの返信 (投稿日 : 2023 年 11 月 25 日)
Dear Guest,We very much appreciate your Positive ratings regarding your stay at the ibis London Wembley. It is always a pleasure to receive positive feedback.Thank you again and we hope your next visit will be as pleasant as the previous one.Sincerely,Ibis London Wembley

10/10 (非常に良い)

loraine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Steveからの返信 (投稿日 : 2023 年 11 月 25 日)
Dear Guest,We very much appreciate your Positive ratings regarding your stay at the ibis London Wembley. It is always a pleasure to receive positive feedback.Thank you again and we hope your next visit will be as pleasant as the previous one.Sincerely,Ibis London Wembley