低刺激性寝具、セーフティボックス (室内)、デスク、ノートパソコン用作業スペース
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ハイアット プレイス ロンドン ヒースロー エアポートの口コミ

4 out of 5
ハイアット プレイス ロンドン ヒースロー エアポート
The Grove, Bath Road, West Drayton, England

口コミ

9.0

とても素晴らしい

評価 10 - 2160 件の口コミ中 1393 件が非常に良い" "
評価 8 - 2160 件の口コミ中 550 件が良い" "
評価 6 - 2160 件の口コミ中 126 件が普通" "
評価 4 - 2160 件の口コミ中 47 件が不満" "
評価 2 - 2160 件の口コミ中 44 件が非常に不満" "

9.4/10

清潔度

9.2/10

スタッフとサービス

8.6/10

設備とサービス

9.2/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

2/10 (非常に不満)

Miki

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
水が、23時以降、一切でなかった。それをしらなかった。 洗髪の途中で、水切れ、悲惨だった。
2024 年 5 月に 1 泊滞在
Rebecca Maher Front Office Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Miki,Thank you for your review of your recent stay with us. We are very sorry to see that your experience was not at the high standard we strive to deliver. We apologise for the disruption caused by the essential maintenance work that needed to be carried out during your stay. We do hope this does not deter you from staying with Hyatt Hotels again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

6/10 (普通)

Takanari

2024 年 5 月に 1 泊滞在

8/10 (良い)

Masayuki

2024 年 4 月に 1 泊滞在
Rebecca Maher Front Office Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Masayuki,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 (非常に良い)

Kaori

2024 年 4 月に 1 泊滞在
Rebecca Maher Front Office Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Kaori,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 (良い)

ZEMPEI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Rebecca Maher Front Office Managerからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Zempei,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 (非常に良い)

ITSUKO

2024 年 2 月に 1 泊滞在
Rebecca Maher Front Office Managerからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Itsuko,Thank you for your review of your recent stay with us and for scoring us 10 out of 10. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 (非常に良い)

Endo

2024 年 1 月に 1 泊滞在
Rebecca Maher Front Office Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Endo,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We are delighted that you had such a great experience. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 (良い)

Miyako

2023 年 12 月に 1 泊滞在
Rebecca Front Office Managerからの返信 (投稿日 : 2024 年 1 月 25 日)
Dear Miyako,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 (良い)

Yusuke

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
シャワーの水圧が弱かった。 それ以外はとても満足できた。
2023 年 11 月に 4 泊滞在
Rebecca Front Office Managerからの返信 (投稿日 : 2023 年 11 月 21 日)
Dear Yusuke,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 (良い)

AKIRA

良かった点 : 清潔度
値段相応の満足
2023 年 10 月に 1 泊滞在
Rebecca Front Office Managerからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Akira,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

6/10 (普通)

TAKEHANA

良かった点 : 清潔度
2023 年 9 月に 1 泊滞在
Rebecca Front Office Managerからの返信 (投稿日 : 2023 年 9 月 17 日)
Dear Takehana,Thank you for your review of your recent stay with us. We are very sorry to see that your experience was not at the high standard we strive to deliver.We do hope this does not deter you from staying with Hyatt Hotels again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 (非常に良い)

hiroyasu

2023 年 8 月に 1 泊滞在
Rebecca Front Office Managerからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear hiroyasu,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 (良い)

Takenori

2023 年 7 月に 1 泊滞在
Rebecca Front Office Managerからの返信 (投稿日 : 2023 年 8 月 7 日)
Dear Takenori,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 (良い)

Yoshie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
空港から路線バスで10分ほどで、バス停を降りたらすぐ目の前です。静かでぐっすり眠れました。
2023 年 7 月に 1 泊滞在
Rebecca Front Office Managerからの返信 (投稿日 : 2023 年 7 月 14 日)
Dear Yoshie,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. It is great to hear that we were easy to get to and you enjoyed a good night sleep. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 (非常に良い)

Makoto、Shibuyaku

2023 年 6 月に 1 泊滞在
Rebecca Front Office Managerからの返信 (投稿日 : 2023 年 7 月 7 日)
Dear Makoto,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 (良い)

Tomoko

2023 年 5 月に 1 泊滞在
Rebecca Front Office Managerからの返信 (投稿日 : 2023 年 6 月 9 日)
Dear Tomoko,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 (非常に良い)

Gen

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
エクスプレスが高かったですが、交通が便利でアクセスしやすい空港でした。
2023 年 3 月に 1 泊滞在
Rebecca Front Office Managerからの返信 (投稿日 : 2023 年 3 月 6 日)
Dear Gen,Thank you for your review of your recent stay with us.We are very glad to hear that you enjoyed your stay and we look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 (良い)

Naoki

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
総じてキレイ。食事の場所が周りにないだけにラストランやバーは充実して欲しいところ。
2022 年 10 月に 1 泊滞在

10/10 (非常に良い)

Toru

2022 年 9 月に 1 泊滞在

10/10 (非常に良い)

Toru

2022 年 9 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 7 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 4 月に 1 泊滞在

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent accommodations especially for the price. Very clean and very comfortable bed. Would stay again anytime!
2024 年 5 月に 1 泊滞在

8/10 (良い)

Terry

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient for a short overnight stay before a flight. Overpriced breakfast for a buffet.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Tammy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was great. We started our trip with a different hotel but it was so bad that we left that place and booked this hotel instead and we are so happy we did. We got an accessible room even though we didn’t ask for one and it was huge. The bathroom in this room was bigger than the whole room we had at the original hotel we booked. The location was great with bus stops right in front of the hotel making it easy to get in and out of the city everyday. And finally huge shoutout to the night time desk crew, Masani, Afzal, and Domingos. These guys were amazing with helping when my mom had an accident in the shower coming to help right away and then helping us to arrange additional transport. We would highly recommend staying at this hotel.
2024 年 5 月に 11 泊滞在

10/10 (非常に良い)

POH KIANG

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed two nights, in between trips. Very convenient in getting to and from Heathrow T2 & T3 using bus number U3 which stopped just outside the hotel.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Timothy

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
The staff at the front reception counter for check in and check out were not friendly. They made us feel like a burden at both check in and check out.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Susan

The reception people need to inform customers that you need to use your room key to operate the elevators. I hadn’t seen that before
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Gabriel、Tucker

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place
2024 年 5 月に 4 泊滞在

8/10 (良い)

Chris

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place, but difficult to get to the airport and to the rail lines.
2024 年 5 月に 2 泊滞在
Rebecca Maher Front Office Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Chris,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We greatly appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

6/10 (普通)

Thomas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I stayed here for two nights and paid less for a week in Portugal. That is a ridiculous price and I wouldn't stay here again. In addition, with that price, breakfast is not included? Just because you can get people to pay these prices, doesn't mean that you should. I will stay elsewhere on my next work trip.
2024 年 5 月に 2 泊滞在
Rebecca Maher Front Office Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Thomas,Thank you for your review of your recent stay with us. We are very sorry to see that your experience was not at the high standard we strive to deliver.We do hope this does not deter you from staying with Hyatt Hotels again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 (非常に良い)

Allan

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
After 21 days driving the UK and staying at 10 different accommodations the Hyatt at Heathrow was the perfect way to spend our last night in UK. The rooms were perfect to relax before a 24 hours of travel ahead of us. Great breakfast followed by a workout in well appointed Gym.
2024 年 5 月に 1 泊滞在
Rebecca Maher Front Office Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Allan,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We are delighted to hear that you had such a wonderful experience here at Hyatt Place and you were able to relax before your flight. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 (非常に良い)

Betty

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location to the airport.
2024 年 5 月に 1 泊滞在
Rebecca Maher Front Office Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Betty,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. It is great to hear that you found our location to be perfect for your travels. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 (非常に良い)

Susan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Restaurant was good. Location didn’t offer much
2024 年 5 月に 1 泊滞在
Rebecca Maher Front Office Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Susan,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 (非常に良い)

Kai

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Rebecca Maher Front Office Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Kai,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 (良い)

Emmett

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Phone wasn’t working and I asked 4 times to have it fixed. Never fixed it
2024 年 5 月に 2 泊滞在

8/10 (良い)

Yehuda、Skokie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Rebecca Maher Front Office Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Yehuda,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 (非常に良い)

Rafael、Miami

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Amazing staff, At the front desk Lucia was very friendly and explained to us every detail of the hotel that we should know, in the restaurant area everyone was very helpful, especially I don't remember her name but I know he was from Moldova.
2024 年 5 月に 1 泊滞在
Rebecca Maher Front Office Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Rafael,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. It is always the best feedback we can possibly receive when one of our guests gives a personal shout out to our amazing team. We will be sure Lucia is recognized for her amazing service. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 (良い)

Anthony

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to the airport.
2024 年 5 月に 1 泊滞在
Rebecca Maher Front Office Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Anthony,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. It is great that you found our hotel to be so conveniently located for your travels. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 (非常に良い)

Andre-Michel

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice and clean hotel. Welcoming and helpful reception staff. Rooms small but clean and functional. Quiet. Easy walking access to restaurants. Only lowlight not fault of hotel is I took the hotelhoppa to get there. They don’t stick to a schedule, took forever. Take London bus instead U3 or A4.
2024 年 5 月に 1 泊滞在
Rebecca Maher Front Office Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Andre-Michel,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We are delighted to hear that your experience here at Hyatt Place was so wonderful. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 (良い)

Jean-Francois

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nothing more to say
2024 年 5 月に 1 泊滞在
Rebecca Maher Front Office Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Jean-Francois,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 (良い)

Marcia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Although close to the airport, a few minutes by bus, it was amazingly quiet. Had such a good night sleep. Stayed for 2 nights and would definitely stay there again.
2024 年 5 月に 2 泊滞在
Rebecca Maher Front Office Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Marcia,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We are delighted to hear that you had such a wonderful experience here at Hyatt Place. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 (良い)

Brenda

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient to the airport but seemed a bit worn compared to other Hyatts.
2024 年 5 月に 1 泊滞在
Rebecca Maher Front Office Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Brenda,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We greatly appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 (非常に良い)

Dorlis

Great
2024 年 5 月に 2 泊滞在
Rebecca Maher Front Office Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Dorlis,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 (非常に良い)

Monica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was easy and quick to access by public transit
2024 年 5 月に 1 泊滞在
Rebecca Maher Front Office Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Monica,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. It is great to find that our location suited your needs perfectly. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 (良い)

Donna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Quick check-in. Poor service in the lounge/bar in the afternoon (~4:00 pm). Breakfast was adequate quality (less than satisfactory) and expensive.
2024 年 5 月に 1 泊滞在
Rebecca Maher Front Office Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Donna,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 (良い)

Cyrus

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient location.
2024 年 5 月に 1 泊滞在
Rebecca Maher Front Office Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Cyrus,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. It is great that you found our location to be so convenient for your travels. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 (良い)

Shiva

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean. Lobby had a great bar.
2024 年 5 月に 1 泊滞在
Rebecca Maher Front Office Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Shiva,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

2/10 (非常に不満)

Graham

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Arrived for an overnight stay before an early morning flight only to be told there was no water available in the hotel. No alternative accomodation or refund was offered. Appalling service.
2024 年 5 月に 1 泊滞在
Rebecca Maher Front Office Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Graham,Thank you for your review of your recent stay with us. We are very sorry to see that your experience was not at the high standard we strive to deliver. We apologise for the disruption caused by the emergency engineering work that took place during your stay.We do hope this does not deter you from staying with Hyatt Hotels again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 (非常に良い)

Tyler

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone was friendly, the gym was decent for a hotel gym, and navigating wasn’t too hard.
2024 年 5 月に 1 泊滞在
Rebecca Maher Front Office Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Tyler,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We are delighted to hear that you had such a wonderful stay here at Hyatt Place. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport