Dear Hisamune,Thank you for staying with us and for taking the time to share your valuable feedback. I have shared your comments with our Maintenance team who will be looking into the AC system in your room to have it fixed if required.We thank you once again for your valuable feedback and we very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
Dear Yoshihiro,Thank you for sharing your feedback following your stay with us at the Holiday Inn London Heathrow Bath Road.We are pleased to read that you found the stay as per your expectation and that you appreciate the level of service received. We look forward to welcoming you back here again.Best Regards,Elina SaveljevaGuest Services Manager
Thank you for the five out of five rating. We really appreciate the support.
10/10 (非常に良い)
宿泊されたお客様
2019 年 12 月 28 日
宿泊されたお客様
2019 年 12 月に 1 泊滞在
Scott Jakinsからの返信 (投稿日 : 2020 年 1 月 6 日)
Thank you for the five out of five rating. We really appreciate your feedback.
10/10 (非常に良い)
宿泊されたお客様
2019 年 12 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 11 月に 2 泊滞在
Scott Jakinsからの返信 (投稿日 : 2020 年 1 月 27 日)
Thank you for your 5/5 on the hotel. We were so pleased to read you had a great stay.
We look forward to welcoming you back again soon.
2/10 (非常に不満)
宿泊されたお客様
家族旅行
2019 年 12 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ホテルにカードとキャッシュで二重に請求された上に、いくらメールを送っても返信がない。
宿泊されたお客様
2019 年 11 月に 2 泊滞在
8/10 (良い)
宿泊されたお客様
出張
2019 年 11 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
部屋は広く、照明もあかるく居心地がよかった。
宿泊されたお客様
2019 年 11 月に 1 泊滞在
10/10 (非常に良い)
Varsha
小さなお子様連れの家族旅行
2024 年 5 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Holiday Inn Express was very clean and comfortable. I liked having the choice of two restaurants on the property. There were also multiple options for transportation to the airport.
Varsha
2024 年 5 月に 1 泊滞在
Anurag Bishtからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Varsha,Thank you so much for your valuable feedback.We are happy to hear that you had a comfortable stay with us and liked the cleanliness of our hotel.Your feedback is important to us and will be shared with our team members.Once again thanking you and hoping to serve you back again.Regards,Anurag BishtLobby Manager
10/10 (非常に良い)
Petr
家族旅行
2024 年 5 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice Heathrow hotel with a gym & great breakfast
Petr
2024 年 5 月に 1 泊滞在
Anurag Bishtからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Petr,Thank you so much for your valuable feedback.We are please to know that you had a comfortable stay with us and liked the hotel breakfast and the facilities provided by our hotel.Your feedback is highly important to us and will surely be shared with our team members.Thanking you and hoping to serve you back again.Regards,Anurag BishtLobby Manager
10/10 (非常に良い)
Jeff
家族旅行
2024 年 5 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean and nice. The only place in 5 countries in Europe that had wash cloths! 😂
Jeff
2024 年 5 月に 1 泊滞在
Anurag Bishtからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Jeff,Thank you so much for your valuable feedback.We are pleased to know that you had an amazing stay with us and liked the services provided by our hotel.Your feedback is highly important to us and will definitely be shared with our team members.Once again thanking you and hoping to serve you back again.Regards,Anurag BishtLobby Manager
10/10 (非常に良い)
Nancy
2024 年 5 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had problem with fighting in the room across from us at 4 am. Should put long term stays apart from the travellers.
Nancy
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Steven
2024 年 5 月 12 日
All the staff I came into contact with reception bar restaurant housekeeping excellent
Steven
2024 年 5 月に 1 泊滞在
Shaluからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Steven, Thank you for staying with us and for taking the time to share your valuable feedback. I am thrilled to hear such positive complimentary feedback regarding our teams across the entire Hotel.I will surely be sharing your comments with all.Thank you again for sharing your experience and we look forward to welcoming you again.Kind Regards, Shalu Lobby Manager
8/10 (良い)
Maureen
家族旅行
2024 年 5 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy access to airport. Quiet and comfortable.
Maureen
2024 年 5 月に 1 泊滞在
Anurag Bishtからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Maureen,Thank you so much for your feedback.We are pleased to know that you had a comfortable stay with us and liked the location of our hotel.Your feedback is highly important to us and will surely be shared with our team members.Thanking you and hoping to serve you back again.Regards,Anurag BishtLobby Manager
10/10 (非常に良い)
Alan
2024 年 5 月 4 日
良かった点 : 清潔度、施設のコンディションと設備
Alan
2024 年 5 月に 2 泊滞在
10/10 (非常に良い)
Patricia
2024 年 5 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is probably the nicest IHG property I have stayed at for an airport hotel. It was so easy to get there from Terminal 2&3 by regular bus great food options and really nice staff. Sam who checked me in was a gem. I will most definitely be staying there again whenever I need a hotel at Heathrow.
Patricia
2024 年 4 月に 1 泊滞在
Anurag Bishtからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Patricia,Thank you so much for your valuable feedback.We are happy to hear that you had an amazing stay with us and liked the location of our hotel.Your feedback is highly important to us and will surely be shared with our employee and our team members in which i believe you have intended to.Once again thanking you and we hope to serve you back again.Regards,Anurag BishtLobby Manager
8/10 (良い)
Margaret、Millbrook
家族旅行
2024 年 5 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
perfect in and out location for airport stay
Margaret
2024 年 4 月に 1 泊滞在
Anurag Bishtからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Margaret,Thank you so much for your feedback.We are happy to hear that you liked the location of our hotel and had a perfect stay with us.Your feedback is highly important to us and will surely be shared with our team members.Thanking you and hoping to serve you back again.Regards,Anurag BishtLobby Manager
8/10 (良い)
William
2024 年 5 月 1 日
良かった点 : 清潔度、施設のコンディションと設備
William
2024 年 4 月に 2 泊滞在
10/10 (非常に良い)
Matthew
家族旅行
2024 年 4 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
Matthew
2024 年 4 月に 1 泊滞在
Shaluからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Matthew, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had enjoyed your stay.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
10/10 (非常に良い)
Lorne
2024 年 4 月 28 日
良かった点 : 清潔度、スタッフとサービス
Lorne
2024 年 4 月に 1 泊滞在
10/10 (非常に良い)
Michelle J.、SUNLAND
2024 年 4 月 22 日
良かった点 : 施設のコンディションと設備
Good stay, clean and staff are friendly
Michelle J.
2024 年 4 月に 3 泊滞在
Anurag Bishtからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Michelle,Thank you so much for your valuable feedback.We are happy to hear that you had a great stay with us and liked the cleanliness and the friendliness of our team members.Your feedback is highly important to us and will surely be shared with our team members in which i believe you have intended to.Once again thanking you and hoping to welcome you back again.Regards,Anurag BishtLobby Manager
10/10 (非常に良い)
Miguel
カップルで旅行, 小さなお子様連れの家族旅行
2024 年 4 月 18 日
良かった点 : 清潔度
No stores inside the property
Miguel
2024 年 4 月に 1 泊滞在
Shaluからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Miguel, Thank you for staying with us and for taking the time to share your valuable feedback. We use feedback such as yours to continuously improve our service to ensure every Guest is well looked after.We very much hope to welcome you back with us soon. Kind Regards, Shalu Lobby Manager
10/10 (非常に良い)
Marsha、Woodstock
家族旅行
2024 年 4 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice clean spacious room with fabulous buffet breakfast, best I’ve had from Holiday Inn and for our ten days in Europe!
Marsha
2024 年 4 月に 1 泊滞在
Shaluからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Marsha, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had enjoyed your stay and thrilled to hear that you thoroughly enjoyed our breakfast buffet selection. Your feedback will be shared with our Food and Beverage team who will be just as happy as I am to hear such positive feedback.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
6/10 (普通)
Balraj
2024 年 4 月 16 日
良かった点 : 清潔度、施設のコンディションと設備
Shuttle doesn’t have option for terminal 2. Breakfast is good and rooms are clean but long hallways
Balraj
2024 年 4 月に 1 泊滞在
Shaluからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Balraj, Thank you for staying with us and for taking the time to share your valuable feedback. I am so happy to read that you enjoyed our breakfast buffet selection. I will be sure to pass your comments onto our Food and Beverage team.In regards to your comment about the Hotel Hoppa shuttle bus, it travels to T2 & T3 which is clearly highlighted on the poster in the main lobby. Information regarding this can also be accessed via our Front Desk team who will be more than happy to assist.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
10/10 (非常に良い)
Courtney
2024 年 4 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved the convenience and the dinner and breakfast was amazing with lots of choices
Courtney
2024 年 4 月に 1 泊滞在
Anurag Bishtからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Courtney,Thank you so much for your valuable feedback.We are happy to hear that you had an amazing stay with us and liked the food at our restaurant.Your feedback is important to us and will surely be shared with our team members.Thanking you once again and hoping to serve you back again.Regards,Anurag BishtLobby Manager
8/10 (良い)
Jonathan
2024 年 4 月 11 日
良かった点 : 清潔度
Ok
Jonathan
2024 年 3 月に 1 泊滞在
8/10 (良い)
Fatima
出張, 家族旅行
2024 年 4 月 10 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The stay was comfortable, and what I liked most was the cleanliness. This is important to me, but the worst thing is the room service, as no one answers me. Phone if we needed anything. In addition, when we arrived the room was not ready
Fatima
2024 年 4 月に 2 泊滞在
Shaluからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Fatima, Thank you for staying with us and for taking the time to share your valuable feedback. It is great to see that your stay was comfortable, I am disappointed however to hear that our Room Service team did not answer your phone. Your comments have been shared with our Food and Beverage team to ensure that the phone is constantly manned to answer incoming calls.We thank you once again for your valuable feedback and we very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
10/10 (非常に良い)
Kamalpreet
家族旅行
2024 年 4 月 7 日
良かった点 : 設備とサービス
Very comfortable stay. Everything was clean and I would definitely stay here again!
Kamalpreet
2024 年 3 月に 3 泊滞在
Anurag Bishtからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Kamalpreet,Thank you so much for your valuable feedback.We are happy to hear that you had a comfortable stay with us and liked the cleanliness of our hotel.Your feedback is important to us and will definitely be shared with our team members.Once again thanking you and hoping to welcome you back again.Regards,Anurag BishtLobby Manager
8/10 (良い)
John、Borger
2024 年 3 月 19 日
良かった点 : 清潔度
John
2024 年 3 月に 7 泊滞在
10/10 (非常に良い)
MARICAR
家族旅行
2024 年 3 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and updated. Family room has plenty of space.
MARICAR
2024 年 3 月に 1 泊滞在
Shaluからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Maricar, Thank you for staying with us and for taking the time to share your valuable feedback. It is wonderful to read that the room was comfortable and convenient for you and your family.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
10/10 (非常に良い)
Sebastian
2024 年 3 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
What a lovely experience.
Sebastian
2024 年 3 月に 1 泊滞在
Shaluからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Sebastian, Thank you for staying with us and for taking the time to share your valuable feedback. I am pleased to hear that your overall stay was a lovely experience.Your positive feedback will be shared amongst all of our colleagues. We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
10/10 (非常に良い)
Carole
カップルで旅行
2024 年 3 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place for a short stay. Good size clean rooms, comfortable bed and lovely choice of food for breakfast.
Carole
2024 年 3 月に 1 泊滞在
4/10 (不満)
Ian
カップルで旅行
2024 年 3 月 8 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Check in and car parking couldn’t have been more difficult. Location great , bar staff very helpful and great service. Check out ok.
Ian
2024 年 3 月に 1 泊滞在
Shaluからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear Ian, Thank you for staying with us and for taking the time to provide your valuable feedback.I am sorry to read that you found the check in experience difficult. Your comments have been shared with our Front Desk team to ensure that all of our Guest's are given a warm welcome upon arrival.Despite this, it is wonderful to see that our teams provided great customer service in the Bar, your compliments will be shared with all.We very much look forward to welcoming you back with us soon should your travels bring you to London Heathrow.Kind regards,ShaluLobby Manager
10/10 (非常に良い)
Alison、Vancouver
家族旅行
2024 年 3 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff are always friendly. Great food options, and bar.
Alison
2024 年 3 月に 1 泊滞在
Shaluからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Alison, Thank you for staying with us and for taking the time to share your valuable feedback. I am so pleased to read that our teams are always friendly, this will be shared with all. Your positive comments regarding the food options will also be shared with our Food and Beverage team.We very much look forward to welcoming you back with us soon.Kind Regards, Shalu Lobby Manager
10/10 (非常に良い)
Mary
家族旅行
2024 年 3 月 6 日
Loved proximity to airport, very clean, friendly staff and nice common spaces (bars, restaurant)
Mary
2024 年 3 月に 1 泊滞在
Shaluからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Mary, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had an excellent stay and found the location and facilities of our Hotel convenient for your travels.Your compliments regarding our friendly teams will be shared with all.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
10/10 (非常に良い)
Suzanne
2024 年 3 月 4 日
良かった点 : スタッフとサービス、施設のコンディションと設備
Friendly staff clean
Suzanne
2024 年 3 月に 3 泊滞在
Shaluからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Suzanne, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had enjoyed your stay. Your compliments regarding our friendly team members will be shared with all.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
10/10 (非常に良い)
Timothy
カップルで旅行
2024 年 2 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Hotel was very clean and the staff were amazing.the room was very comfortable and the bathroom was like a spa we will be staying again in 2025
Timothy
2024 年 2 月に 1 泊滞在
Shaluからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Timothy,Thank you for taking the time to tell us about your experience at Holiday Inn Heathrow Bath Road. I am thrilled to read that everything was excellent during your stay and that the room and facilities of our Hotel were convenient for your travels.Your positive feedback will be shared with all.We very much look forward to welcoming you back with us in 2025.Kind Regards, Shalu Lobby Manager
10/10 (非常に良い)
Amro
2024 年 2 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The best reasonable price
Amro
2024 年 1 月に 1 泊滞在
Anurag Bishtからの返信 (投稿日 : 2024 年 2 月 17 日)
Dear Amro,Thank you so much for your valuable feedback.We are pleased to know that you enjoyed your trip and had a comfortable stay.Your feedback shall surely be shared with our team. Thank you and hope to welcome you back again.Regards,Anurag BishtLobby Manager
10/10 (非常に良い)
Abdul
家族旅行
2024 年 2 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good Customer service
Abdul
2024 年 2 月に 1 泊滞在
Shaluからの返信 (投稿日 : 2024 年 2 月 11 日)
Dear Abdul, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had enjoyed your stay.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
10/10 (非常に良い)
Carlos
家族旅行
2024 年 2 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and easy access to the airport. Left my cell phone there and the amazing staff helped me ship it home very quickly.
Carlos
2024 年 1 月に 1 泊滞在
Shaluからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Carlos, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had enjoyed your stay and that our teams could be of help in returning your mobile phone to you. I will be sharing your feedback with all.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
8/10 (良い)
Maria
2024 年 2 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Maria
2024 年 2 月に 2 泊滞在
10/10 (非常に良い)
LA-KEISHA
カップルで旅行
2024 年 1 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was very courteous. The room was clean and the bed was very comfortable. The premises was very clean and inviting. The restaurant's menu offered variety. The shuttle to the airport was very convenient.
LA-KEISHA
2023 年 12 月に 1 泊滞在
Shaluからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear La-Keisha, Thank you for staying with us and for taking the time to share your valuable feedback. I am so pleased to see that the room was to your liking and comfortable.Your kind feedback will surely be shared with the entire team.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
8/10 (良い)
Cindy、Miami
家族旅行
2024 年 1 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was very helpful. Close to the airport, good if you have an early flight.
Cindy
2024 年 1 月に 2 泊滞在
Shaluからの返信 (投稿日 : 2024 年 1 月 26 日)
Dear Cindy, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had enjoyed your stay.Your compliments regarding the teams being very helpful will be shared with all.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager