Took payment and did not provide room or access to property. Be careful, stay elsewhere.
宿泊されたお客様
2021 年 7 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
2021 年 7 月 12 日
宿泊されたお客様
2021 年 7 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2021 年 7 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
宿泊されたお客様
2021 年 7 月に 1 泊滞在
8/10 (良い)
lina
2021 年 5 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very clean and convenient location
lina
2021 年 5 月に 1 泊滞在
6/10 (普通)
Sam
出張
2021 年 2 月 23 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
ever answered the phone for late arrival details
I booked a room and seen on the website that check in is only up until 7pm but if I was to turn up after that time to contact the hotel and let them know I’m which my key would be left in a secure locked box for me. Well I must of rang the number for the hotel 20 times and got no answer.
When I finally arrived there was an emergency number to call on the door. Well they didn’t answer the 3 times I called it but instead sent me a txt stating reception opening times and that they are unable to answer my call... what kind of emergency number is that when nobody will even answer to help! I had to reply to that txt saying that I was outside and have no where else to stay in which the reply I got was ‘check in is between 2pm and 6pm’ I had to reply again saying I’m stuck with nowhere to go. Finally they replied saying they will send someone... 20 seconds later someone opens the door... so all this time the guy txting me was inside the property and didn’t really want to help until I pretty much begged. What’s the point in offering a late check in option if you don’t answer the bloody phone??? Other than that the room was fine but the first impression and customer service was terrible. I was almost left to just find somewhere else.
Sam
2021 年 2 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
家族旅行
2020 年 12 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect location
Very clean during COVID.Please wear masks inside as I did see some guests not wearing them