庭園
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フォックス コノートの口コミ

3 out of 5
フォックス コノート
Lynx Way, London, England

口コミ

8.2

とても良い

評価 10 - 539 件の口コミ中 203 件が非常に良い" "
評価 8 - 539 件の口コミ中 224 件が良い" "
評価 6 - 539 件の口コミ中 68 件が普通" "
評価 4 - 539 件の口コミ中 29 件が不満" "
評価 2 - 539 件の口コミ中 15 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

6.6/10

設備とサービス

8.0/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

6/10 (普通)

Kiyotaka

家族旅行
気になった点 : 施設のコンディションと設備、客室の快適度
クルーは親切
Wi-Fiが弱過ぎ。トイレの取手は取れていた。寒い。
2023 年 12 月に 2 泊滞在
Management からの返信 (投稿日 : 2024 年 2 月 12 日)
Hi KiyotakaThank you for your score. RegardsPaulina

4/10 (不満)

宿泊されたお客様

2019 年 4 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
Far from down town, clean but awfully small room,
口コミで選んだんですが、サイトに掲載してある写真より部屋が非常に小さく、キャビン用のスーツケースを広げるのも困りました。場所も、中心街から遠く30－45分電車でかかります。それ以外は、清潔でスタッフも非常に親切で（男性に限る。女性はちょっと親切さに欠ける）よかったです。ただ、壁が薄く隣の部屋のTVの音やアラーム音で目が覚めました。多分二度と泊まりません。レセプションも9am-9pmまでしか空いておらず、もう少しで締め出されるところでした。
2017 年 12 月に 3 泊滞在

10/10 (非常に良い)

Christine

良かった点 : 設備とサービス
Good value and clean.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Katie

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在

6/10 (普通)

Morin

良かった点 : 施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Management からの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for your feedback, we hope that we can improve on this. RegardsManagement

6/10 (普通)

David

出張
良かった点 : スタッフとサービス
Lovely people, quiet, functional and cheap, just a bit dated
2024 年 5 月に 1 泊滞在
Management からの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for your feedback, we hope that we can improve on this. We will be doing some improvements.RegardsManagement

4/10 (不満)

Kerry

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
The rooom was nice and clean but lack of bedding and the service was absolutely awful, seriously rude and unhelpful staff
2024 年 5 月に 1 泊滞在
Management からの返信 (投稿日 : 2024 年 5 月 22 日)
Dear KerryWe are disappointed that you feel that there was issues while you stayed at our venue, we will look into your issues raised. We will deal with this asap.RegardsManagement

8/10 (良い)

Rebeca

出張
気になった点 : 清潔度、施設のコンディションと設備
When I arrived there was old trash in the bin. and during the days of my stay they only came by one day to do the cleaning, the room was occupied and they did not return
2024 年 4 月に 1 泊滞在
Management からの返信 (投稿日 : 2024 年 5 月 22 日)
Dear RebeccaWe are disappointed that there was issues with the hotel, we have spoken to our hotel staff to ensure this never happens again, thank you for bringing this to our attention.RegardsManagement

8/10 (良い)

Rebeca

出張
気になった点 : 清潔度、設備とサービス
The only thing was that I stayed 3 nights. And they didn’t clean the room, make the bed… I knew it was like an small hotel with no lift…
2024 年 4 月に 3 泊滞在
Management からの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for your feedback, we hope that we can improve on this. We have spoken to our hotel staff to ensure this never happens again.RegardsManagement

6/10 (普通)

Victoria

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
This was a great place to stay in terms of convenience for the ExCel. Was unable to contact the property (either via Expedia booking contact property function or using their phone number) ahead of time regarding a late check in which was frustrating. Bathroom wasn't completely clean and in poor condition.
2024 年 4 月に 2 泊滞在
Management からの返信 (投稿日 : 2024 年 5 月 22 日)
Dear VictoriaThank you for your feedback, we hope that we can improve on this. RegardsManagement

8/10 (良い)

Helen

良かった点 : 清潔度、スタッフとサービス
q
2024 年 4 月に 2 泊滞在
Management からの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for your rating, we hope to improve on this.RegardsManagement

8/10 (良い)

John

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Things I liked: Good atmosphere, friendly staff, comfortable room, great location, good price. Things I disliked: No breakfast included in stay. Sink was full of water in my room, with bits floating in it. Bedside telephone had gunk stuck between the keys. Check in time was not 24h.
2024 年 4 月に 1 泊滞在
Management からの返信 (投稿日 : 2024 年 5 月 22 日)
Hi JohnThank you for your feedback, we hope that we can improve on this. RegardsManagement

4/10 (不満)

Rob

出張, カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 7 泊滞在
Management からの返信 (投稿日 : 2024 年 5 月 22 日)
Hi RobThank you for your feedback, we will definitely improve on this. RegardsManagement

8/10 (良い)

Julie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Management からの返信 (投稿日 : 2024 年 5 月 22 日)
Hi JulieThank you for your rating, we hope that we can improve on this. RegardsManagement

8/10 (良い)

Eva-Maria

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Gute Zeit gehabt
2024 年 3 月に 5 泊滞在
Management からの返信 (投稿日 : 2024 年 5 月 22 日)
Hi Eva-MariaThank you for your rating, we will definitely improve on this. RegardsManagement

8/10 (良い)

Andy

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Lovely room. Very clean and comfortable.
2024 年 3 月に 1 泊滞在
Management からの返信 (投稿日 : 2024 年 3 月 17 日)
Hi AndyThank you for your feedback, we do appreciate it.RegardsPoli

10/10 (非常に良い)

Rachael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing night, clean and comfortable. Breakfast was lovely and nice pub with stunning food.
2024 年 3 月に 1 泊滞在
Management からの返信 (投稿日 : 2024 年 3 月 17 日)
Hi RachaelThank you for your feedback, we do appreciate it.Look forward to seeing you again.RegardsPoli

6/10 (普通)

Elisabeth

家族旅行
気になった点 : スタッフとサービス
El cuarto era grande y espacioso pero el techo tenía humedad, la persona de la recepción muy poco amable.
2024 年 2 月に 3 泊滞在
Deputy Manager からの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for your review! All feedback is extremely appreciated here.We are sorry to hear that you had an unfriendly encounter, we will do all that we can rectify this! Hopefully we can welcome you again!

4/10 (不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
The Staff were pleasant when we arrived and helpful when asked any questions. However, there was a very strong smell of alcohol and weed around the building. Our neighbours next door constantly fought and where very loud at a late time. The shower leaked and did not run any hot water. In Addition to this there where 3 radiators in the room but only one small portable one in the room worked meaning the room was cold in the night. Finally one of the things I was assured is, we would get the continental breakfast at 7.30am. But, after checking if the breakfast was open all the way up till 8.30am- it had still not been open. there where no staff in the building and everything was still locked up so we couldn’t have the breakfast we were promised upon paying for the room.
2024 年 2 月に 1 泊滞在
Management からの返信 (投稿日 : 2024 年 4 月 3 日)
HiFirst of all please accept our apologies for your uncomfortable experience. We take all feedback seriously. We dealt with the issue of your neighbours. The shower and heaters are now fully up to standard. We are sorry for the issue with the breakfast and we will look into this as soon as possible. Once again please accept our sincere apologies.RegardsPaulina

4/10 (不満)

James

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
The room was very clean, the shower was cold and leaked all the time. Staff were pleasant. However, the hallways smelt of weed. We were told breakfast would be ready at 7.30 am ....we waited until 8.45 a.m., and the shutters or the building had not opened, no staff, no breakfast.
2024 年 2 月に 1 泊滞在

4/10 (不満)

Louise、Walsall

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Deputy Manager からの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for your review. We are sorry to hear that we did not meet your standards. Please feel free to email us so we can do what we can to rectify this.

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Solo concert stay
Easy to find, good distance from tube, pleasant bar with good food reasonable priced,nice room, lovely an warm on arrival, very clean, good decor, comfortable double, good size shower,20 % off food and drinks with stay,free breakfast,an establishment that got everything correct would definitely stay again and have no problem in highly recommending.
2024 年 2 月に 1 泊滞在
Management からの返信 (投稿日 : 2024 年 2 月 25 日)
Andrew, We highly appreciate your review and are happy that you enjoyed your stay with us!Hopefully, we will see you again soon!

8/10 (良い)

Jitendrakumar

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Deputy Manager からの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for your review. We are so happy that you are pleased with your stay! We look forward to meeting you again.

6/10 (普通)

Carlo

気になった点 : 施設のコンディションと設備、客室の快適度
Ok for a one night stay, bathroom very tired, double room very small. Evening meal was good, friendly staff.
2024 年 2 月に 1 泊滞在
Management からの返信 (投稿日 : 2024 年 2 月 25 日)
Your review is very much appreciated. Thank You! We hope to welcome you again.

8/10 (良い)

Anthony

良かった点 : 清潔度、スタッフとサービス
Nice little economical hotel
Great little economical hotel with free safe parking... great for the Exhibition centre which is a 10 minute walk to Custom House. Continental breakfast had lots of choice.. nice croissants and pane au chocolate. Basic, but okay
2024 年 2 月に 1 泊滞在
Management からの返信 (投稿日 : 2024 年 2 月 25 日)
Anthony, Thanks for the review! We appreciate all feedback. We hope to see you again!

6/10 (普通)

Marta

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
Personale molto gentile e disponibile; bello il pub ma la stanza era decisamente datata e aveva un cattivo odore.
2024 年 2 月に 2 泊滞在
Management からの返信 (投稿日 : 2024 年 3 月 8 日)
Hi MartaThank you for your feedback we will look into this. We are pleased that you was happy with everything else.RegardsPaulinaRegards

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very very very disappointing
I recently stayed at Fox Connaught for two nights, and I felt compelled to share my experience. Firstly, I was disappointed to find that the included breakfast was not available on both days of my stay, without any prior notice or compensation offered. Additionally, the condition of the room was not as advertised. I encountered issues with dampness in the toilet, including widespread mold, which raised concerns about the overall cleanliness and maintenance of the facilities. This experience did not meet my expectations based on the hotel's descriptions and promises. I hope this feedback is taken constructively to improve future guest experiences. I'll NOT recommend any paying customer to stay at this hotel.
2024 年 2 月に 2 泊滞在
Deputy Manager からの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for your review. We appreciate all feedback, to help improve our service! I’m sorry to hear that things were not your standard, this should not have been the case. Please feel free to email us, we will do what we can to rectify this.

8/10 (良い)

Andtea

It was very relaxed and good value for money
2024 年 2 月に 1 泊滞在
Management からの返信 (投稿日 : 2024 年 2 月 25 日)
Thank You for your review!We highly appreciate your feedback.

8/10 (良い)

Olivia

グループ旅行
良かった点 : スタッフとサービス、客室の快適度
Nice hotel
Nice hotel for the price, room was adequate. A bit dated/worn but bed was comfortable and room was big enough. Would stay again, breakfast included was a nice touch. 5 min walk to DLR/buses and close by to airport
2024 年 2 月に 1 泊滞在
Management からの返信 (投稿日 : 2024 年 2 月 25 日)
Olivia, Many thanks for your review! We appreciate all feedback here at Fox Connaught. Please do come again!

10/10 (非常に良い)

Pontus

2024 年 2 月に 2 泊滞在
Management からの返信 (投稿日 : 2024 年 2 月 12 日)
Hi PontusThank you for your great score. We look forward to seeing you again.RegardsPaulina

2/10 (非常に不満)

John

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Booked to watch a show in London. Arrived at hotel and left cases in room. During the show my father in law suffered a severe medical emergency back home in Kent. We rushed back to the hotel and left straight away to return home. The hotel manager was sympathetic and said he would contact us and discuss a full or partial refund. I have heard nothing and the money has been taken out of my account. At the time the money was not important but the principal of the matter is in my opinion shocking. As I booked this through Expedia i assume it must have been a joint decision but it seems a very unprofessional and heartless way to conduct business

8/10 (良い)

Graeme

良かった点 : 清潔度、スタッフとサービス、設備とサービス
This was a great place to stay for an event at the Excel, and the food and staff were lovely. Although the rooms were a bit dated in decor and furnishings, it was fine for my needs. The en-suite was overlooked by the neighbouring hotel which was a little worrying! The bathroom was showing some signs of wear and tear, rusty bin and peeling paint. Staff were lovely, especially the lady who was doing the breakfast buffet in the morning!
2024 年 1 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 12 日)
Hi GraemeThank you for your feedback. We are looking into updating our hotel. Hopefully we will see you again in the future.RegardsPaulina

6/10 (普通)

Ferat

出張
良かった点 : 清潔度
2024 年 1 月に 4 泊滞在
Management からの返信 (投稿日 : 2024 年 2 月 12 日)
Hi FeratThank you for your score.RegardsPaulina

10/10 (非常に良い)

Alan

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Great for the money
Not the best hotel in London but definitely the best for the money. Great staff and perfect for a bed for the night whilst away with work. Food and drink in the attached bar was good. Room was quiet and comfortable. Hotel is undergoing renovation but not such a massive overhaul that areas are blocked off. Looking forward to stopping there again in June and getting the docklands train into the city. Thank you to the lady member of staff who met us at breakfast and dispelled the mith about all southerners being rude and off hand.
2024 年 1 月に 1 泊滞在
Management からの返信 (投稿日 : 2024 年 2 月 12 日)
Hi AlanThank you for your feedback.We look forward to seeing you soon.RegardsPaulina

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly welcome and nice spacious room
2024 年 1 月に 1 泊滞在
Management からの返信 (投稿日 : 2024 年 2 月 12 日)
Hi AndrewThank you for your feedback.RegardsPaulina

6/10 (普通)

Anthony

出張
良かった点 : スタッフとサービス
Ok if you get it cheap
Hotel was quite cheap and it was obvious why when staying. Very cold room, storage heater took all night to heat the room so had to wear clothes in bed as could see my breath it was that cold and there was a massive water stain on the wall. Breakfast was pastries, toast and cereal (no gluten free options so I skipped it but it looked ok)
2024 年 1 月に 1 泊滞在
Management からの返信 (投稿日 : 2024 年 2 月 12 日)
Hi AnthonyThank you for your feedback. We will take onboard your comments.RegardsPaulina

6/10 (普通)

Malene

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Not clean
Very kind and helpful staff. Offered to help with getting our luggage up the stairs. The room was very dirty. Huge water stains tyrned ornage/brown on the walls. Dusty and food/drink stains on the walls. Didnt even wanna take a shower, dont think I've been to a hotel this dirty in my life. We were only there one night, so we didnt care. Wouldn't stay there again because of lack of cleanliness.
2024 年 1 月に 1 泊滞在
Management からの返信 (投稿日 : 2024 年 2 月 12 日)
Hi MaleneSorry to hear that you had a bad experience with us. We will definitely take your comments onboard. RegardsPaulina

2/10 (非常に不満)

Olusegun

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
On arrival at the building, we were hit by unpleasant stale smell from the entrance and walking through to the reception where the room key was handed over. On getting to the room, it was freezing, switched on the small heater mounted on lower part of wall which wasn't doing much. There was permanent stain around edges in shower tray. I went downstairs and asked the receptionist about the heating and was told it takess about 10 minutes to heat up the room. The didn't properly warm up until later i the evening, having checked in around 3pm, so had to stay in a cold room. The mattress was terribly uncomfortable that both my partner and I had body ache. I was informed by one of the ladies at the bar that breakfast starts at 7.30am and finishes at about 10am. We went downstairs for breakfast just before 9am but the bar area was closed and there was no one to ask for information. Breakfast was included in booking but wasn't provided, so we checked out just past 9am. I will not be coming back to this place and definitely will not be recommending it to anyone.
2024 年 1 月に 1 泊滞在

6/10 (普通)

David K

良かった点 : 清潔度
2023 年 12 月に 1 泊滞在
Management からの返信 (投稿日 : 2024 年 2 月 12 日)
Hi DavidThank you for your score. We look forwarding to seeing you soon.RegardsPaulina

6/10 (普通)

Chris

2023 年 12 月に 1 泊滞在
Management.からの返信 (投稿日 : 2023 年 12 月 30 日)
Thank you!We appreciate all feedback!Hope to see you again soon.

10/10 (非常に良い)

Jazmine Ashanti

2023 年 12 月に 2 泊滞在
Management からの返信 (投稿日 : 2024 年 2 月 12 日)
Hi JazmineThank you for your score. We look forward to seeing you soon.RegardPaulina

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
Management.からの返信 (投稿日 : 2023 年 12 月 30 日)
Thank you for your review! We appreciate all feedback here at Fox @ Connaught. Hope to see you again soon!

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great
Another brilliant stay here. Really liked the room I was in, which was in good condition. There was an issue with my room when I checked in, but it was sorted out. The bar downstairs is also really good. I will keep coming back when I need to get a hotel in the area.
2023 年 12 月に 3 泊滞在
Management.からの返信 (投稿日 : 2023 年 12 月 30 日)
Thank You for your review! We appreciate all feedback here at Fox @ Connaught. We are extremely glad that you enjoyed your stay with us. Hope to see you again Soon!

8/10 (良い)

Paulo

良かった点 : スタッフとサービス
2023 年 12 月に 4 泊滞在
Management からの返信 (投稿日 : 2023 年 12 月 11 日)
Thank you for your Review!We are happy you enjoyed your stay, and look forward to meeting you again next time!

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The staff are friendly. The room is wider than expected. I can have quick breakfast in the restaurant area so its good for trips with tight schedules. P.s. I heard some sound from running DLR but it’s not loud. If you’re not sensitive to a low level sound during sleep it will be a good choice for stay.
2023 年 12 月に 1 泊滞在
Management からの返信 (投稿日 : 2023 年 12 月 9 日)
Thank You for your review! We are glad that you enjoyed your stay! All feedback is appreciated here at Fox, Connaught. We Look forward to meeting you again.

8/10 (良い)

Michael

良かった点 : 清潔度、スタッフとサービス
Had a decent stay in room 1.....bed was comfortable though the room and shower are looking a bit dated and tired...but for the price it was what i expected.
2023 年 12 月に 1 泊滞在
Management からの返信 (投稿日 : 2023 年 12 月 9 日)
Thank You for your review! We are glad that you enjoyed your stay! All feedback is appreciated here at Fox, Connaught. We hope to see you again!

8/10 (良い)

Michaela

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Ok för priset
Ligger lite avsides. Bekväm säng. Trevlig personal. Heltäckningsmatta i rummen, lite mögel i badrummet. Helt ok vistelse, gå av vid prince regent, tar ca fem minuter att ta sig därifrån till hotellet. Frukosten va sådär, men bättre än ingen frukost alls.
2023 年 12 月に 1 泊滞在
Management からの返信 (投稿日 : 2023 年 12 月 9 日)
Thank You for your review! We are glad that you enjoyed your stay! All feedback is appreciated here at Fox, Connaught. We Look forward to meeting you again.

10/10 (非常に良い)

Radostin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Management からの返信 (投稿日 : 2023 年 12 月 9 日)
Thank You for your review! We appreciate all feedback here at Fox, Connaught. We looking forward to meeting you again!

6/10 (普通)

Patience

2023 年 11 月に 1 泊滞在
Management.からの返信 (投稿日 : 2023 年 12 月 30 日)
Thank you!We appreciate all feedback!Hope to see you again soon.