外観

ユーストン スクエア ホテルの口コミ

3 out of 5
ユーストン スクエア ホテル
152-156 North Gower Street, London, England

口コミ

8.0

とても良い

評価 10 - 916 件の口コミ中 312 件が非常に良い" "
評価 8 - 916 件の口コミ中 354 件が良い" "
評価 6 - 916 件の口コミ中 156 件が普通" "
評価 4 - 916 件の口コミ中 61 件が不満" "
評価 2 - 916 件の口コミ中 33 件が非常に不満" "

8.6/10

清潔度

8.4/10

スタッフとサービス

7.6/10

設備とサービス

8.0/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Eiji、Telford Shropshire

カップルで旅行
Very convenient
2024 年 5 月に 2 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Eiji,Your succinct feedback is appreciated. We're delighted to hear that you found our hotel's location to be convenient. At Euston Square Hotel, we aim to provide a smooth and comfortable experience, and our prime location is a part of that commitment.Your satisfaction is important to us, and we hope to welcome you back in the future.Best regards,The Guest Experience Team

10/10 (非常に良い)

SHINJI

2024 年 4 月に 2 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear SHINJI,We are thrilled to hear that you had an excellent experience at the Euston Square Hotel. Your satisfaction is our top priority and we are pleased to have met your expectations. Your positive feedback encourages us to continue striving for the highest standards of service. We look forward to having the opportunity to welcome you back on your next visit.Best regards,The Guest Experience Team

6/10 (普通)

Hiroaki

カップルで旅行, 家族旅行
気になった点 : 設備とサービス
立地は、駅からも近く最高でした。ホテル内は、廊下が狭い、室内もエレベータもコンパクト。シャワーのお湯の出が悪く残念でした。
The Guest Experience Teamからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Hiroaki,We are glad to hear that you found our location convenient and close to the station. We always aim to provide our guests with a comfortable experience and we understand that our architectural style, featuring compact yet efficient spaces, may not be to everyone's liking.Your feedback about the hot water is extremely important to us, and we apologise for any inconvenience it may have caused during your stay. This is not usually an issue at the hotel.We hope to have the pleasure of welcoming you back to Euston Square Hotel, where we strive to ensure a memorable stay for our guests.Best regards,The Guest Experience Team

8/10 (良い)

SAEKI

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
駅から近く、イギリスのビジネスホテル的施設にしては入口も大変わかりやすい場所にあり(イギリスは大ホテルでないとしばしば入口がわかりにくく、迷うことがあるが、簡単にたどり着くことができた)、移動の拠点としては極めてよい。お部屋も清潔で、付設レストランの夕食メニューにサシミのせタコス?のようなものがあったのも、日本人としてはなつかしくてよかった。ただ、朝のチェックアウトのときに横入りしてきた白人男性に、フロントが注意してくれなかった(イギリス人は基本的に、バス待ちなど、極めて礼儀正しく順番を守るので、白人とはいえ、イギリス人ではなかったかもしれない。こういうときはフロントは注意してくれるものだが、それがなかった)ため、その男性が先にチェックアウトして荷物預けなどするのに待たされ、次の所用の時間に間に合うかどうか、いささかあせった。幸い所用には間に合ったが、こういう礼儀をしらない客に対してはフロントがきちんと順番を守るように注意してほしい。それだけは残念だった。
2023 年 11 月に 1 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2023 年 11 月 9 日)
Dear Saeki,It's great to hear that you found our location and entrance convenient and easy to find. We're also delighted to know that you enjoyed the clean surroundings and our unique dinner options that brought a touch of home to your experience. We apologise for any inconvenience you experienced during your checkout process. Ensuring a smooth and orderly service for our guests is always our aim, and we regret that this was not your experience. Your feedback is valuable and we will strive to improve our operations in this regard. We hope to have the opportunity to welcome you back for a more seamless experience in the future.Best regards,The Guest Experience Team

6/10 (普通)

SATOSHI

家族旅行
良かった点 : 清潔度
部屋はコンパクトです。シャワーを清潔ですが、バスタブはありません。
2023 年 10 月に 1 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2023 年 11 月 2 日)
Dear Satoshi,It's wonderful to know that you found the room cozy and the shower clean during your stay with us at Euston Square Hotel.It is our aim to provide our guests with a comfortable and clean environment. We deeply regret that your experience with the bathroom did not meet your expectations. Rest assured, we are committed to providing our guests with the highest standards of cleanliness.Once again, thank you for sharing your thoughts. We hope to welcome you back for a more flawless experience in the future.Best regards,The Guest Experience Team

8/10 (良い)

HOSHINO

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフの対応は非常に丁寧で、滞在中もかなり助けて頂きました。 4つの駅が近くにあるため、ロンドン市内のどこに行くにも不自由がありません。 ただ、シャワーのお湯の温度が不安定なため冬の滞在では気をつける必要があると思います。
2023 年 4 月に 10 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2023 年 5 月 10 日)
Dear Hoshino, Thank you for taking the time to share your experience at Euston Square Hotel. We are glad to hear that our staff was polite and helpful during your stay and that the hotel's central location was convenient for you. We pride ourselves on providing comfortable accommodations and reliable services. We are sorry if the temperature of the hot water in your shower was unpredictable, but we hope that this did not affect your overall stay with us. Thank you for staying with us and for your feedback.Best regards,The Guest Experience Team

10/10 (非常に良い)

Yuko

2022 年 12 月に 1 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2023 年 1 月 17 日)
Dear Yuko,Thank you for your review, we appreciate you sharing your experience. Thank you for awarding us top marks. We hope to welcome you back for another great stay in future. Best regards, The Guest Experience Team

10/10 (非常に良い)

takamasa

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 11 月に 3 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2023 年 1 月 17 日)
Dear Takamasa,Thank you for your review, we appreciate you sharing your experience. Thank you for awarding us top marks.We hope to welcome you back for another great stay in future. Best regards, The Guest Experience Team

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
風呂の排水がうまく機能しておらず、シャワーを使っていると水が溜まり、部屋に溢れ出ていた。排水溝のキャップを外せば流れたが、特に髪の毛などが詰まったりしているわけではないにもかかわらず、水の流れが悪いので、毎回あのような詰まりが発生しているのでは?と思われます。
2020 年 2 月に 2 泊滞在
Melisからの返信 (投稿日 : 2020 年 2 月 29 日)
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We greatly appreciate your comments as they allow us to improve daily. We hope to welcome you back again soon for a thoroughly positive experience. Kind regards, Melis

8/10 (良い)

JUNICHI

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 2 月に 1 泊滞在
Melisからの返信 (投稿日 : 2020 年 3 月 17 日)
Dear Junichi, Many thanks for the lovely rating! We hope to have the opportunity to welcome you back in the near future to make that a 5* experience :) Kind regards, Melis

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : 客室の快適度
道路側は耳栓必須です
二階の道路側の角部屋たったので、夜通し車の音がうるさかったです。 耳栓が必要ですね。
2019 年 9 月に 1 泊滞在
Melisからの返信 (投稿日 : 2020 年 1 月 24 日)
Dear Valued Guest, Thank you for sharing your feedback with us. We are truly sorry to hear of this incident; while, indeed, traffic noises are something to be concerned with within any large city, it can be hard to determine the level of noise that can be produced. If you decide to stay with us again, please leave us a note in your booking so that we can try to allocate you to one of our more quietly located rooms. We hope you will give us a second chance to turn your experience into a thoroughly memorable one. Kind regards, Melis

8/10 (良い)

AAA、東京

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度
ドライヤーが30秒くらい使うと動かなくなり、その後10分くらい間をおかないと再び使えるようになりませんでした。床の掃除をしている様子がありませんでした。
2019 年 11 月に 4 泊滞在
Melisからの返信 (投稿日 : 2019 年 11 月 21 日)
Dear AAA, Thank you for sharing your feedback with us. I'm glad to read that overall, you enjoyed your experience with us. We hope we will have the opportunity to welcome you back soon. Kind regards, Melis

6/10 (普通)

yoshikazu

良かった点 : 清潔度、スタッフとサービス
入り口ステップが難点
ホテルの入り口が会談であり、重いスーツケースを持ちあげるのが大変です。
2019 年 8 月に 3 泊滞在
Melisからの返信 (投稿日 : 2019 年 10 月 16 日)
Dear Yoshikuzu, Thank you for choosing to be our guest, and for sharing your feedback with us. On a future visit, please do not hesitate to ask a member of the team to help you with your suitcase - we'll always be more than happy to give you a hand. Kind regards, Melis

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
おすすめのホテルと思います。
立地が良い:地下鉄ユーストンスクエア駅すぐ(徒歩1分以内)、ウォーレンストリート駅徒歩5分。国鉄ユーストン駅徒歩5分。スーパーもウォーレンストリート駅やユーストン駅近くにあり、いろんなところに行くのに便利。また、道路渡ってすぐのところに、朝食が美味しい店もあります。そこはシャーロックの聖地(舞台となったお店)でした。 ただ、室内にクローゼットがなく、長期滞在には少し不便でした。通りに面しているので、少し車の通る音もあります。 スタッフは親切で、室内も毎日綺麗でした。
2019 年 7 月に 7 泊滞在
Melisからの返信 (投稿日 : 2019 年 10 月 13 日)
Dear Valued Guest, Thank you for the fantastic feedback! It's such a pleasure knowing that our efforts are being noticed and appreciated. We hope to welcome you back soon. Kind regards, Melis

2/10 (非常に不満)

Ian

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The check in process was incredibly poor. The lady asked for my name, spent a couple of minutes looking for my reservation then asked her colleague if she could go on her break and upped and left!! Never seen anything like it. Rooms very small and border line clean. Only stay here if you must
2024 年 5 月に 1 泊滞在

6/10 (普通)

Isabella

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Location is good. Convenient access to train and restaurants.
2024 年 5 月に 1 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Isabella,We're delighted to hear that you found our location convenient for your needs. It's great to know that you had easy access to both the train station and nearby restaurants. At Euston Square Hotel, we aim to provide our guests with an ideally situated base from which to enjoy all that the city has to offer. We hope to welcome you back soon for another enjoyable stay.Best regards,The Guest Experience Team

8/10 (良い)

Leonard Teck Seng

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location. Tourist friendly, especially the lift facility.
2024 年 5 月に 1 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Leonard,We're delighted to hear that you appreciated our prime location and found our facilities, including the lift, convenient. Your positive feedback is what motivates us to continuously strive for excellence. We're truly glad your stay at the Euston Square Hotel was satisfactory and we look forward to welcoming you back in the future.Best regards,The Guest Experience Team

10/10 (非常に良い)

Jennifer

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was the perfect hotel for us, close to Euston Square, Euston and Warren Street stations, and for Avis hire car pick up. Nice room, with a lift, plenty of space, and great staff.
2024 年 5 月に 3 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Jennifer,We are so pleased to hear that you found our location convenient and our rooms to your liking. It's always wonderful to know that our guests had a comfortable stay and were well-accommodated. Your kind words regarding our staff are greatly appreciated as well. Their dedication to providing exceptional service is what makes our hotel stand out. We look forward to the opportunity of welcoming you back to Euston Square Hotel in the future.Best regards,The Guest Experience Team

8/10 (良い)

Terry

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Nice hotel. The problem was Palestinian flags all over the lobby! Keep your personal beliefs out of a business setting. As a result, we did not even try their restaurant
2024 年 5 月に 4 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Guest,It's encouraging to hear that you found our hotel to your liking. We pride ourselves on creating a welcoming environment for all of our guests. Regarding your concern about the presence of flags in the lobby, we want to assure you that Euston Square Hotel is committed to providing a comfortable space for all guests. We strive to maintain an atmosphere that is focused solely on hospitality and service. It's a shame that you did not try our Italian restaurant.Please accept our apologies for any discomfort you may have experienced during your stay due to some flags. We hope to have another opportunity to serve you in the future and to provide you with an even better experience at our hotel.Best regards,The Guest Experience Team

10/10 (非常に良い)

Anja

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Sehr gut, das vor Ort viele Verkehrsverbindungen sind. Das jeden Tag die Handtücher gewechselt werden und Sauberkeit war gut. Nicht gefallen, Schimmel in der Dusche und die Toilettenspülung klemmte.
2024 年 4 月に 4 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Anja,We are pleased to hear that you found our location convenient and appreciated the daily freshness of our towels. Your comments about the overall cleanliness of our facility are also much appreciated. However, it's concerning to hear about the issues you encountered with the bathroom. Such feedback is invaluable and helps us better understand where improvements are needed. While we cannot make specific promises about changes, your feedback has been noted and will be communicated to the relevant teams. We strive to make sure every guest has an optimal experience and your comments help us in this endeavor.We look forward to welcoming you back to Hotel Euston Square Hotel and providing you with a superior experience.Best regards,The Guest Experience Team

10/10 (非常に良い)

Daniel

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really great location and very comfortable stay
2024 年 5 月に 1 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Daniel,It's wonderful to hear that you found our location to be convenient and your stay comfortable. We strive to provide all our guests with an ideal experience in a welcoming environment. Your feedback reaffirms the hard work we put in every day.Should you visit us again, we look forward to welcoming you back for another great stay at Euston Square Hotel.Best regards,The Guest Experience Team

8/10 (良い)

Brian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good property EXCEPT for glass walls on bathroom. Really? People have to go to the bathroom. Won't stay again unless I'm alone.
2024 年 4 月に 6 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Brian,Your feedback regarding your recent stay at Hotel Euston Square Hotel is highly valued. The architectural choice of using opaque glass walls in our bathrooms aims to provide a modern and sleek aesthetic to our rooms. We understand, however, that this might not align with everyone's preferences. We are truly sorry to hear that this design aspect influenced your overall experience. Please note, your comfort and satisfaction are of utmost importance to us. Should you decide to give us another chance in the future, please do not hesitate to let us know if you have any specific preferences or requirements. We will do our utmost to accommodate them. Best regards,The Guest Experience Team

10/10 (非常に良い)

Kelly

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Reasonably priced. Great transportation options and restaurants
2024 年 4 月に 3 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Kelly,It is heartening to hear that you found our hotel to be reasonably priced and appreciated the array of transportation options and restaurants nearby. We are indeed located in a vibrant area, offering various culinary delights and efficient connectivity, which many guests, like yourself, find convenient.Your satisfaction is our main priority, and it's wonderful to know we were able to meet your expectations.We look forward to welcoming you back to Euston Square Hotel in the future. Best regards,The Guest Experience Team

8/10 (良い)

James

2024 年 4 月に 1 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear James,It brings us immense pleasure to know that your experience at Euston Square Hotel was marked as 'good'. Our team always strives to provide the best possible services to our esteemed guests.We sincerely hope that you remember us for your future lodging needs and we promise to deliver the same level of comfort and satisfaction.Best regards,The Guest Experience Team

8/10 (良い)

James、Bolton

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was a little smaller than expected & a few marks on the walls however perfect stay would easily stay here again
2024 年 4 月に 1 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear James,It's wonderful to hear that you found your stay at Euston Square Hotel to be perfect and that you'd choose us again for your future visits. We strive to provide our guests with comfortable and enjoyable experiences.We note your feedback regarding the room size and the few marks on the walls. While our room sizes vary and some are compact to provide value for the location, we will certainly keep your feedback in mind. It is our pleasure to host you and we look forward to welcoming you back in the future. Best regards,The Guest Experience Team

10/10 (非常に良い)

Craig

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like
2024 年 3 月に 1 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Craig,We are thrilled to hear that you had an excellent experience at the Euston Square Hotel. Your satisfaction is our top priority and we are pleased to have met your expectations. Your positive feedback encourages us to continue striving for the highest standards of service. We look forward to having the opportunity to welcome you back on your next visit.Best regards,The Guest Experience Team

2/10 (非常に不満)

Kristen

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Don’t book this. Rooms are tiny, even by London standards. The one tiny table to put things in was broken and fell over. Black mold in the shower. No place to put luggage, no closet or hangers. We had to call Expedia and cancel after one night and they still charged us for three nights. Moved to another hotel it was not anything where you would want to stay.
2024 年 4 月に 7 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Kristen, We are truly sorry to hear that your stay did not meet your expectations. Here at Euston Square Hotel, we strive for our guests to have a comfortable and enjoyable experience. Your comments regarding the condition of the room and the cleanliness of the bathroom have been noted. We're truly sorry if this caused any inconvenience during your stay. We would also like to apologise for any misunderstanding regarding the cancellation policy. We value your feedback as we are always looking for ways to improve our services and the guest experience. We hope we can welcome you back in the future and provide a more positive experience.Best regards,The Guest Experience Team

10/10 (非常に良い)

Thanawat、San Antonio

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Thanawat,Your kind words are truly encouraging. We're thrilled to hear that your stay at Euston Square Hotel was excellent. It's our ongoing commitment to ensure the comfort and satisfaction of all our guests. Your positive feedback is a testament to our efforts and we're grateful for it. We look forward to welcoming you again in the near future.Best regards,The Guest Experience Team

10/10 (非常に良い)

Jessica、Farmington

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is in a great location for getting around the city. There are multiple tube stations in the area to get everywhere. The staff was friendly and helpful. There are a few negatives. The hotel is located in a busy area and across the street from a hospital, which makes for a lot of noise at all hours. The bathroom is not very private from the room because there is only frosted glass around the bathroom. Also, the mattresses were not very comfortable. All in all the hotel was comfortable and well located for touring the city.
2024 年 4 月に 5 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Jessica,Your detailed review of Euston Square Hotel is highly appreciated. It's delightful to learn that our strategic location and friendly staff were beneficial to your experience.We acknowledge your comments about the noise and the privacy of the bathrooms. It's a delicate balance to maintain the hotel's design and the comfort of our guests, and we apologise if any aspect didn't meet your expectations. We also note your thoughts on the mattresses' comfort - we strive for our guests to have a restful stay and your feedback is important to us.Despite the mentioned issues, we're glad to know you found the hotel comfortable and well-situated for exploring the city. We hope to welcome you back for another stay at Euston Square Hotel in the future, promising to deliver an even better experience.Best regards,The Guest Experience Team

6/10 (普通)

Gisela

家族旅行
良かった点 : 清潔度、スタッフとサービス
Si vas a salir de la estación de Euston o King’s Cross está muy bien ubicado. Pero las habitaciones están muy incómodas , son diminutas y no hay ningún espacio para guardar
2024 年 4 月に 2 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Gisela,It's delightful to hear that you found our location to be advantageous, particularly for your travel needs. However, we are genuinely sorry to hear about your experience with our room size. Our aim at Euston Square Hotel is to ensure the comfort and satisfaction of every guest. We understand that comfort can mean different things to different people, and we strive to accommodate a variety of needs. We are sorry if we fell short in meeting your expectations in this regard.We recommend for future visits to enquire about our different room types, as some offer more space than others. We would be more than happy to assist you in finding a room that suits your needs.Thank you for sharing your experience. Your feedback helps us understand where we can make improvements. Best regards,The Guest Experience Team

6/10 (普通)

Mike

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Overpriced for very small rooms. The bathrooms are almost on top of the beds. No hot water in the shower in the morning. Felt more like a cell than a hotel room, looking out into a solid brick wall with very little natural light
2024 年 4 月に 2 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Mike,We regret to hear that your recent stay at Euston Square Hotel did not meet your expectations. It's unfortunate that some elements of your stay, such as the room size and water temperature, caused discomfort. Our hotel offers a variety of rooms sizes, tailored to meet differing guest needs and budgets. We understand the importance of a comfortable environment and we strive to ensure that each guest has an enjoyable stay. We are sorry to hear about your experience with the view from your room. We do have rooms that offer different views and we would be more than happy to assist you in selecting a room that better suits your preferences in the future.We value your feedback and will continue to strive for excellence in all areas of our hotel service.Best regards,The Guest Experience Team

8/10 (良い)

Hayan、Doha

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thank you. It was a nice and pleasent 2-day stay.
2024 年 4 月に 2 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Hayan,We are delighted to know that you found your stay at Euston Square Hotel to be pleasant and enjoyable. It is our constant endeavour to deliver high standards of service to ensure our guests have a memorable experience.We look forward to welcoming you back for more memorable stays.Best regards,The Guest Experience Team

6/10 (普通)

Hilary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Staff friendly and entrance area is nice. However, the rooms are very small and breakfast (which is extra) is limited. The water in the shower was not hot on either morning
2024 年 4 月に 2 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Hilary,Thank you for sharing your thoughts about your recent stay with us at Euston Square Hotel. We're delighted to read about your positive interactions with our staff and that you found our entrance area pleasing.Your remarks regarding our rooms' size and breakfast have been heard. It is important for us to understand our guests' experiences so we can strive to provide better services. We're sorry to hear that you found the room small and the breakfast options limited. Concerning the issue with the water temperature in the shower, we extend our sincerest apologies. We aim to provide a seamless experience for all our guests, and clearly, we missed the mark in this case.We appreciate your feedback as it helps us to understand where we can make improvements to our services. We hope to have the opportunity to welcome you back in the future when we can show you our commitment to providing a comfortable and satisfying experience.Best regards,The Guest Experience Team

6/10 (普通)

Awfa

出張
very small room
2024 年 2 月に 1 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Awfa,We acknowledge your comment regarding the size of our rooms. At Hotel Euston Square, we strive to provide a range of room options to accommodate various guest preferences and requirements. While some of our guests prefer the cosiness and intimate appeal of our smaller rooms, we understand that others may require more space. Your feedback is valuable and we appreciate your perspective. It helps us understand our guests' preferences better and assists us in our continuous efforts to enhance our service.Best regards,The Guest Experience Team

10/10 (非常に良い)

Abel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent service, room was too small
2024 年 3 月に 4 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Abel,We're delighted to learn of your satisfaction regarding the service provided during your stay at Hotel Euston Square. Our team strives for excellence and your words are an encouragement to us.Regarding your feedback about the room size, our hotel features different room types to cater to varying preferences. On your next visit, it would be our pleasure to assist you in choosing a room that perfectly fits your needs.We look forward to welcoming you back in the near future.Best regards,The Guest Experience Team

6/10 (普通)

Ruggero

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The hotel amenities were ok, the cleaners do an amazing job, however the young receptionist from the night shift, he is just not cut for the job. He just couldn’t be bothered, he just had no interest of being there even patronising at some point. Never mentioned the vip perks, stuck us on a basement room and I have never seen a smile on his face, just rudeness and grumpiness. Completely ruined the stay. Also, during busy times there was no hot water and they wouldn’t keep the luggage after 14:00. if i knew that in advance I would have stayed in an airbnb. The room in the basement, there was no keys to open the window so for someone staying there for 3 x nights the air doesn’t even circulates. Overall, there is potential to be a nice hotel but all this minor things together do not make it a nice experience.
2024 年 3 月に 3 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Ruggero,Your feedback is extremely important to us, and we are genuinely sorry to hear about the inconveniences you encountered during your stay. We are committed to providing our guests with the best possible service, and it's disheartening to learn that we fell short on this occasion.Our team is comprised of dedicated professionals who strive to create a warm and welcoming environment for our guests. It's unfortunate that you did not experience this, particularly from our night receptionist. We will certainly take your comments into account as we work to improve.We also regret the issues you encountered with the hot water and luggage storage, as well as the room allocated to you. These matters will definitely be looked into.Despite these issues, it's heartening to know that you appreciated our hotel amenities and the work of our cleaners. We believe in the potential of Hotel Euston Square and are committed to making each guest's stay as comfortable and enjoyable as possible.We hope that you will consider staying with us again, so we can demonstrate our commitment to providing excellent service and accommodations.Best regards,The Guest Experience Team

8/10 (良い)

Niall

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The location was excellent being close to both Euston and St Pancras station. Property was slightly tired and the shower took forever to heat up. Reception staff were lovely and even let me check in early, which is always appreciated after an early start.
2024 年 4 月に 1 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Niall,Your comments regarding your recent visit to Euston Square Hotel are greatly valued. We're delighted to hear that you found our location convenient, with easy access to both Euston and St Pancras stations.Apologies for any inconvenience you experienced with the shower. Your feedback is instrumental in helping us enhance our guest experience. We're also glad to hear that our reception staff were able to make your stay more comfortable by offering an early check-in.Once again, thanks for sharing your experiences, and we hope your next visit will be even more enjoyable.Best regards,The Guest Experience Team

4/10 (不満)

MARK

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Unfortunately our room backed onto the fire door. So when anyone walked through it, the door slammed shut and shook the wall our headboard was attached too. This happened frequently throughout the night. Which kept us awake. Each slam was loud and disturbing as well as the wall shaking
2024 年 3 月に 1 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Mark, We regret to hear about your recent experience at our hotel. It is our intention to provide a peaceful and comfortable stay for all our guests, and we apologise if this was not met during your visit.Your feedback regarding the issue with the fire door is invaluable. While we cannot directly address the situation, we want to assure you that creating an environment conducive to rest is a priority for us. We understand the importance of a good night's sleep and apologise for any inconvenience caused. We hope that despite this setback, you will give us another opportunity to serve you better in the future and provide the quality experience that we strive for.Best regards,The Guest Experience Team

4/10 (不満)

scott

カップルで旅行
気になった点 : スタッフとサービス
Not recommended. Took approx 30 mins to check in! Room noisy due to a rattling air con fan. Tv not working in room so ended up using a phone to watch something Bought a coffee in restaurant and got served a coffee that was expresso sized. Poor, would not visit again. Staff seemed quite cold and uninterested.
2024 年 3 月に 1 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Scott,It is disheartening to learn that your recent stay with us did not meet your expectations. Your remarks about the lengthy check-in process and the noise emanating from the air conditioning unit in your room have been duly noted. In a similar vein, we acknowledge your observations about the television and the quality of service you received in our restaurant.Our mission is to provide a comfortable, enjoyable experience for all our guests. We deeply regret if you felt our staff did not express this adequately. Your feedback is essential as it helps us to understand where we can make improvements.We hope that you will consider giving us another opportunity to serve you better in the future. We believe that every experience at our hotel should be memorable for the right reasons.Best regards,The Guest Experience Team

10/10 (非常に良い)

Alyssa、Pomona

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed our three day Stay. Staff was very friendly and helpful. Hotels was very conveniently located to many metro stops/attractions. Would stay again
2024 年 3 月に 3 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Alyssa,It is a delight to hear that you had a pleasant stay with us. Our team at Euston Square Hotel prides itself on providing excellent service, and we're glad to learn that you found them friendly and helpful. Our location indeed offers the convenience of easy access to various attractions and metro stops, and we're pleased that this added value to your visit.It brings us great joy to know that we could provide an experience that would make you choose us again for your stay. We're looking forward to welcoming you back during your next visit.Best regards,The Guest Experience Team

2/10 (非常に不満)

Hemant

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No hot water in morning
2024 年 3 月に 1 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Hemant,We deeply regret to hear about your experience with the lack of hot water during your stay. We understand the inconvenience that this may have caused and we sincerely apologise. We strive to provide a comfortable and convenient experience for all of our guests and we will take your feedback into account. We hope to welcome you back in the future and provide a more positive experience.Best regards,The Guest Experience Team

8/10 (良い)

Douglas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were incredible!
2024 年 3 月に 1 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Douglas,We're thrilled to hear such positive feedback regarding our staff. We strive to deliver excellent customer service at Euston Square Hotel, and we're glad to learn that our team made such a great impression. We look forward to welcoming you back soon.Best regards,The Guest Experience Team

4/10 (不満)

Andreas

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Das Hotel liegt zwar in guter Lage, direkt neben 3 grossen Tube Stationen. Leider ist das Hotel schon sehr heruntergekommen. Laminat im Wohbereich ist so dermassen kaputt, das dieser schon notdürftig mit Nägeln befestigt werden muss. Es geht hier nicht um einen kleinen Teil, sondern um den gesamten Boden. Habe mir sogar 2 Zehen daran blutig gestoßen. Das Fenster ist undicht. Es regnet im warsten Sinn in das Zimmer. Was neben dem Bett auch für extreme Schimmelbildung sorgt. Im Bad setzten sich die Probleme leider fort. Schimmel wo man hinsieht. Auch sind die Einrichtungen stark defekt. Waschbeckenabfluss verstopft, Toilettenspülung rinnt die ganze Nacht. Eingetrocknete kleine Tierchen im oberen Fliesenbereich. Das Bett ist zwar sehr gemütlich, doch muss man nachts mit Mitbewohnern rechnen, welche beissen und oder stechen (tippe auf Bettwanzen). Im grossen und ganzen kann ich dieses Hotel nicht weiter empfehlen. Positives: das Personal ist sehr freundlich und hilfsbereit.
2024 年 3 月に 4 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Andreas,We deeply regret to hear about the issues you faced during your stay. It's our utmost priority to provide a comfortable environment for our guests and we apologise if this was not reflected in your experience. We are investigating the issues you mention and rest assured that we will fix any problems. It's also heartening to hear that you found our location convenient and our staff friendly and helpful. We appreciate your feedback as it helps us strive for improvement. We hope that you will give us another opportunity to serve you better in the future.Best regards,The Guest Experience Team

6/10 (普通)

Tina、London

2024 年 3 月に 1 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Tina,We are sorry to hear that your experience at Euston Square Hotel was only fair. We aim to provide an exceptional experience for all of our guests. Your feedback is valuable as it helps us understand where we can make improvements. We would be grateful for the opportunity to serve you better in the future.Best regards,The Guest Experience Team

6/10 (普通)

Helena van

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Goed hotel als he niet veel nodig heb en er allen komt om te slapen
2024 年 3 月に 3 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Helena van,Thank you for sharing your feedback. We're glad to hear that you found our hotel suitable for your needs. We strive to provide a comfortable and convenient stay for all of our guests. We look forward to welcoming you back to Euston Square Hotel for another restful stay in the future.Best regards,The Guest Experience Team

8/10 (良い)

Ryan Gibson

良かった点 : 清潔度、スタッフとサービス
Pretty good place to stay, said they had laundry facilities on expedia however they dont. Instead they use a pickup laundry service that costs a min of 20 pounds so I used a nearby laundromat
2024 年 3 月に 2 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Ryan Gibson,Thank you for sharing your feedback. We are glad to hear that overall, you had a good experience staying with us. We regret any confusion regarding our laundry services and appreciate your understanding. Your feedback will help us to improve our communication regarding our amenities. We look forward to welcoming you back to Euston Square Hotel in the future.Best regards,The Guest Experience Team

8/10 (良い)

Simon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very convenient for Euston Station
2024 年 3 月に 1 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Simon,Thank you for your review. We're delighted to hear that you appreciated our hotel's convenient location near Euston Station. We strive to offer our guests the best possible experience and we're glad to hear that we met your expectations. We look forward to welcoming you back to Euston Square Hotel in the future.Best regards,The Guest Experience Team

8/10 (良い)

Jennifer

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We really enjoyed the location of this property as it is close to the Warren street line and the Euston station line making it easy to take the tube. They were able to accommodate for an early check in which was great as we arrived to London at 8am in the morning.
2024 年 3 月に 4 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Jennifer,We're delighted to hear that you enjoyed your stay at Euston Square Hotel and appreciated our prime location, with its easy access to the tube. We're also pleased that we could accommodate your early check-in request, as we strive to make our guests' stay as comfortable as possible. Thank you for sharing your experience with us. We look forward to welcoming you back on your next visit to London.Best regards,The Guest Experience Team

8/10 (良い)

Tanya

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was very conviently located near Euston Station. The staff were super helpful and friendly.
2024 年 3 月に 1 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Tanya,Thank you for your positive review. We're delighted to hear that you appreciated our convenient location and found our staff to be helpful and friendly. We strive to provide our guests with excellent service and your feedback makes all our efforts worthwhile. We look forward to welcoming you back to Euston Square Hotel in the future.Best regards,The Guest Experience Team

8/10 (良い)

Stacey

出張
I was not expecting to stay over another night in London however the trains were all cancelled, I was pleased to find a room available and the booking process was really smooth, the front of house staff were friendly, the reception area is really comfortable and inviting, there is a restaurant and bar area which is good, I didn’t choose to eat but did go to the bar later on into the evening to have a glass of wine, the bar staff were friendly however the choice of drinks were limited. The room was a twin room, very clean and tidy, I liked the tablet on the desk which also was the to remote, I felt a little unsafe when a customer obviously got the wrong room and tried to enter, however I could have dialled down to reception if needed. Overall a great experience, would recommend.
2024 年 3 月に 1 泊滞在
The Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Stacey,We appreciate your kind review and are pleased to hear that you had a positive experience at the Euston Square Hotel. It's heartening to know that you found our booking process smooth and our staff friendly. We're glad that you felt comfortable in our reception area and appreciated the cleanliness of our rooms.We note your feedback regarding our drink selection at the bar and will certainly look into this. We also understand your concerns about safety and assure you we take this very seriously. Thank you for your recommendation and we hope to have the pleasure of welcoming you back in the future.Best regards,The Guest Experience Team