デラックス アパートメント ダブルベッド 1 台ソファーベッド付き | 専用簡易キッチン | 大型冷蔵庫、電子レンジ、オーブン、コンロ
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エンぺラーズ ゲート レジデンシーズ バイ アロー ハウジングの口コミ

4.5 out of 5
エンぺラーズ ゲート レジデンシーズ バイ アロー ハウジング
6 Emperor's Gate, London, England

口コミ

7.0

良い

評価 10 - 16 件の口コミ中 3 件が非常に良い" "
評価 8 - 16 件の口コミ中 8 件が良い" "
評価 6 - 16 件の口コミ中 1 件が普通" "
評価 4 - 16 件の口コミ中 2 件が不満" "
評価 2 - 16 件の口コミ中 2 件が非常に不満" "

7.6/10

清潔度

6.6/10

スタッフとサービス

9.0/10

設備とサービス

7.4/10

施設のコンディションと設備

口コミ

8/10 (良い)

Sin Ee

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
The stay was just alright, it wasnt very clean as well. The shower was stucked so the water wouldnt drain properly. Called the customer service, no one came and repair even they said they are going to send someover to fix it. Do bear in mind that you will have to collect your key at a differnet place even youre checking in within the chek-in time, which was quite inconvenience in my opinion
2019 年 12 月に 4 泊滞在
Customer Care Teamからの返信 (投稿日 : 2019 年 12 月 16 日)
Dear Guest, we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics . Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind regards, Your Customer Care Team

4/10 (不満)

David Vaughan

出張
良かった点 : 客室の快適度
気になった点 : 清潔度、施設のコンディションと設備
Very Disappointed
The place is in a super location and could be great. But these were the things I found poor. I would not recommend this place and the response to my complaints was not great. 1. Firstly on arriving the place was very cold outside of the Kitchen. I assume that somebody had turned on the heating in the kitchen and then realized they couldn’t in the sitting room. I reported the fault and somebody was sent over to help. It was clear that the heater had not been working for some time as the socket was faulty. 2. In addition to this the lights in the sitting room did not work and the lights on entry to the property did not work either. 3. The most serious concern was relating to the lack of lighting in the stairway which should have been linked to a sensor. This was not working meaning that lights only came on part way down the stairs. The lights were clearly in need of attention and left not working and as this is a health and safety issue was unacceptable. 4. There was damage to a number of ceilings which looked like water damage from upstairs and also water damage from outside. This clearly was not a new issue with peeling paint and electrics added over the top of the plasterboard. 5. The front door key to the property from the street is not working well. It took me over a minute to enter one evening. 6. The sink tap fixing in the kitchen is loose 8. My credit card was charged a non sterling transaction - I was not informed of this 9.percolata dirty from previous visitor
One of a number of areas with water damage
Lighting had no sensor fitted so very dangerous walking down stairs in dark
Cleaning not great!
Dark stairs
2019 年 11 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2019 年 11 月 25 日)
Dear David, we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We have taken note of your comments and we have forward to our Maintenance and Housekeeping Department. On the other hand regarding the money as you can see on Expedia this property has a security deposit of GBP300.00 that is taken on the day of you arrival and refund 14 working days after the check-out day. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Your Customer Care Team

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location. 5 minutes from Gloucester underground station. Very accessible to several museums and in the heart of central London!!! Would recommend to anybody traveling with 4.
2019 年 8 月に 7 泊滞在
Customer Care Teamからの返信 (投稿日 : 2019 年 8 月 19 日)
Dear Guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one. Thank you again for making us your choice on this occasion, we look forward to serving you again in the near future. Kind regards, Your Customer Care Team

6/10 (普通)

Heather

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Nice, clean, slightly off the beaten path
Only complaints: didn’t know it was a 4th floor walk up-we had HEAVY suitcases Rug under bed was spotted-little grubby Loved the charm, price was great, aside from rug, VERY CERY clean!
2019 年 7 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2019 年 8 月 5 日)
Dear Heather, We are sincerely grateful for the time you spent to share your comments on your recent stay in our property, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We have taken note of your comments about the stairs and we have transmitted to our Sales Team. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Your Customer Care Team

4/10 (不満)

Abdulaziz

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The room does not look like the pictures
The room does not look like the pictures. You will get a room with cheap Ikea furniture. Also, the check in process is ridiculous. They seem like do not care if you want to stay or not. They treat you like bagging them for you room that you have paid for it!!!
2019 年 7 月に 6 泊滞在
Customer Care Teamからの返信 (投稿日 : 2019 年 8 月 2 日)
Dear Abdulazis, Thank you for the time you spend to share thiw review with us and with Expedia readers. We are sorry your experience with us was not as good as you wanted. We have forward your comments about the pictures to our Sales department, regarding the validation link, as you know the property does not have a reception in order gor the guestes to receive the details they need to validate the link, this link is sent to you from the moment you made the reservation. Once again thank you for your feedback.

8/10 (良い)

宿泊されたお客様

カップルで旅行, グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
Was in a great location but a hassle to get the key and also when we got there there were 6 houses with the same number so we had to try the key on each door to work out which appartment we were in
2019 年 7 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2019 年 7 月 12 日)
Dear Guest, Thank you for sharing this valuable feedback with us an with Expedia readers. We have taken good note of your comments in order to improve our service. We are happy that you enjoyed your stay with us and we look forward to your next visit. Kind regards, Your Customer Care Team

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great location! I didn't like the run around with the check-in process. Very sketchy, I could not get the location prior to my arrival. I called and was given a code to enter. I had to call back because she didn't tell me where to get the door KEY, with was down the street at a "smoke shop". Would be excellent place, but they need to fix the check-in situation!
2018 年 12 月に 5 泊滞在
Cristina, Customer Care Teamからの返信 (投稿日 : 2019 年 1 月 13 日)
Dear guest, Thank you so much for the review! We are glad you enjoyed your stay once the check in was sorted out (we have taken a look and now we are sending all this information as well) Hope to see you in the future! Best regards,

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
All fine after self check in
Comfy nice and convenient appartment well located, only thing to anticipate is self check in process that requires you to send some info to an welcome email address not as seamless as a hotel
2018 年 11 月に 2 泊滞在
Cristina- Customer Care Teamからの返信 (投稿日 : 2018 年 11 月 18 日)
Dear guest,Thank you for your comments! We are glad you enjoyed your stay and will look into the self check in system, for we thought it was a good idea! Best regards,

2/10 (非常に不満)

Kine

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Dårlig leilighet
Flere ting dårlig me denna plassen. Først så fikk vi absolutt ikke sjekke inn før tiden, de skulle være presist kl15:00. Innsjekinen var i en shjappe en 7 minutters gå tur vekke. Når vi kom til leilighetsbygget var det vanskligt å åpne døra på grunn av nøkkellåsen. Det måtte eit spesielt knep til for å få den opp, heldigvis var de noen andre som budde i bygget som kom å hjelpe oss. Når vi kom var de også vanskeli å finne ut hvilken leilighet som var hvilken siden dørene ikkje var merket. Vi var fire personer som skulle bu her. Det var kun reine dynetrekk til dei sol sov i senga. Som betydde at to av oss ikkje hadde dynetrekk og måtte sove med laken over oss. Vi ringte flere ganger og fortalte dette og hver gang sa dei at de skulle komme npem med reint dynetrekk i løpet av dagen og at dei hadde skrevet klage om de. I tillegg til dette funket ikkje varmeovnene. Sjøl om dei sto på kom de ikkje nåke varme. Ringte på grunn av dette og men fekk den samme beskjeden om at de skulle komme ein mann å hjelpe. Ingen mann kom. Dette resulterte i at vi som 5 døgn i ein iskald leilighet. Måtte gå med jakker og skjerf inne for å holde varmen.
2018 年 10 月に 4 泊滞在
Cristina- Customer Care Teamからの返信 (投稿日 : 2018 年 11 月 4 日)
Dear Kine, Thank you for bringing this incidents to our attention. I sincerely apologize for the heating on the property, for it works property when turned on, and we understand your frustration. We try to maintain the highest standards of service, but it’s clear we fell short in your case. I will report all this so future reservations do not have the same inconveniences. Best regards,

8/10 (良い)

Sindre

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Anbefales
Leiligheten ligger i et rolig strøk i nærheten av Gloucester Road metrostasjon. Leiligheten fungerte fint for fire voksne menn, en dobbeltseng og en sovesofa. Det var ikke påslått varmeanlegg, som gjorde at det var noe kaldt. Vi sa ikke i fra om dette, da det gikk fint for oss. Når dere bestiller leiligheten, kreves det et depositum for oppholdet på ca kr 2000,-. Dette var noe tungvint. Nøkkelen hentes hos en kiosk i nærheten av leiligheten, hvor du må oppgi en kode. Kiosken har åpent til midnatt, på nettet er det oppgitt kl 2300. Ellers var alt ryddig, fin leilighet i et fint byområde. Anbefales.
2018 年 10 月に 3 泊滞在
Cristina- Customer Care Teamからの返信 (投稿日 : 2018 年 11 月 4 日)
Dear Sindre, Thank you so much for your comments! Allo Maisons appreciattes when our guests take some time to write something about us. We are glad you experienced our world class apartment and hope to see you soon back! Best regards,

2/10 (非常に不満)

Like Sea Ruby

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Before your arrival, you need to take a selfie with your ID and also give credit card for guarantee We have to exchange for other location beside you need some repairs for the apartment
2018 年 10 月に 2 泊滞在
Cristina- Customer Care Teamからの返信 (投稿日 : 2018 年 10 月 26 日)
Dear Ruby, thank you for your comments. We are sorry to hear your experience was not the best, for this property you stayed in is brand new and the Keynest system we use allows the guest more freedom at the time of checking in. We also offered you the presential check in if required. For the ID and deposit, both are specified when booking. Best regards,

10/10 (非常に良い)

åsa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Toppenläge i fräsch och modern lägenhet
Lägenheten har ett fantastiskt läge. Man sover riktigt bra även i bäddsoffan. Fräscht och med modern design. Wi-fi och tv skulle fungera men gjorde inte det men det gjorde oss ingenting. Vi hade ingen värme i lägenheten först men det fixade de till dag 2 efter ett samtal. Betalade säkerhetsdepositionen via en invoice istället för deras formulär de mailade. Vi hade det mycket bra i detta lugna och mysiga område. Mataffärer och restauranger inom gångavstånd.
2018 年 9 月に 3 泊滞在
Cristina- Customer Care Teamからの返信 (投稿日 : 2018 年 10 月 4 日)
Dear åsa, Thank you for your comments! We appreciate when our guests take some time to write a review about us! We are glad you enjoyed your stay in our appartment and hope to see you soon back! Best regards,

8/10 (良い)

Greg

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great overall
Amazing location, the place was really really nice, especially for the great price. What I was let down by, was the fact that the staff didn't know which door it was. I was told on the phone, it's the green door number 6, it turned out to be around the corner number 7 with a black door.
2018 年 9 月に 2 泊滞在
Cristina- Customer Care Teamからの返信 (投稿日 : 2018 年 9 月 28 日)
Dear Greg, Thank you so much for your comments! Allo Maisons appreciattes when a guest take its time to write something about us! We are glad you enjoyed our apartment and hope to see you soon in the future, knowing thanks to you where to send our guests. Best regards,

8/10 (良い)

Angie、Canada

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
This was a lovely spacious apartment in an excellent location. There is no person on this property. You must send ID and credit card authorization prior to staying here. Keys are picked up at a different location but is within a 5 min walk to the property. The communication between the property admin was excellent and very friendly. I would stay here again. I did t realize that the paperwork was needed beforehand but knowing that now I think it will be easier the next time. Be aware that there is limited check in times. A think a later check in is possible at a fee of 30£. The apartment was great though!
2018 年 9 月に 2 泊滞在
Cristina- Customer Care Teamからの返信 (投稿日 : 2018 年 9 月 28 日)
Dear Angie, Thank you so much for your comments! We are glad you enjoyed your stay with us and look forward to have you next time! Best regards,

8/10 (良い)

Marissa

Great flat with 2 setbacks
While this apartment easily accommodates a couple or a single person, travellers have to be aware that checking in is a bit of a runaround. The flat is spacious and has room to sleep 2 in the small double that’s in the master suite, and 2 on the pull out couch. The bathroom has a stand up shower but you just go through the bedroom to access it, which could be tricky if you’re two couples. The kitchen is fully equipped, including dishwasher, 2 burners and an oven with Waitrose on the next block. The property management staff is very responsive via email and there all very helpful. My two biggest issues were the noise - something that’s hard to control. It’s a ground floor flat and you get the street noise (even if it’s a quiet street) but you get the neighbours noise from upstairs loud and clear. During my stay, they were up all night walking around on both nights. If you’re a light sleeper, this will be an issue. Second problem is the checkin process. I had to send my credit card on a form for the deposit (which has yet to be returned), a copy of my ID and a copy of me holding my ID. None of this feels safe to me but I have a limited fund credit card and blurrednaome of the ID details out. It was still nerve wracking less than 24 hours before arrival. Finally, you have to pick up the keys at a local shop... it was nearby but not exactly convenient. The flat is great and I’d probably stay there again if the rates are competitive.
2018 年 9 月に 2 泊滞在
Cristinaからの返信 (投稿日 : 2018 年 9 月 8 日)
Dear Marissa, Thank you very much for your review! Allo Maisons appreciattes when our guests take time to leave a note about us! We are sorry the check in process seems a bit suspicious, but we are here to be as helpful as possible! We hope to see you again soon! Best regards,

10/10 (非常に良い)

Chandni

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
WOW 5***
Absolutely amazing location! The apartment was beautifully decorated and clean. I couldn’t believe the size of then apartment for a London location! I absolutely loved it! The key pick up location of the shop would be better if it was confirmed in the email rather than an address as Google map doesn’t really pick up the location. The staff were very accommodating to my requested and returned all my calls/emails for an early check in:-)
2018 年 7 月に 1 泊滞在
Cristinaからの返信 (投稿日 : 2018 年 8 月 5 日)
Dear Chadni, Thank you so much for your lovely review! We are really glad you enjoyed the apartment and hope to see you soon again, for you were a super guest! Best regards,