施設からの眺望
利用可能日を確認

ダブルツリー バイ ヒルトン ホテル ロンドン - タワー オブ ロンドンの口コミ

4 out of 5
ダブルツリー バイ ヒルトン ホテル ロンドン - タワー オブ ロンドン
7 Pepys Street, London, England

口コミ

8.2

とても良い

評価 10 - 1160 件の口コミ中 567 件が非常に良い" "
評価 8 - 1160 件の口コミ中 320 件が良い" "
評価 6 - 1160 件の口コミ中 137 件が普通" "
評価 4 - 1160 件の口コミ中 83 件が不満" "
評価 2 - 1160 件の口コミ中 53 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

8.2/10

設備とサービス

8.2/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Yosuke

2023 年 11 月に 4 泊滞在

8/10 (良い)

YUMI

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
駅から近くて便利でした
2023 年 4 月に 2 泊滞在

6/10 (普通)

Noriko

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
スタッフも親切で満足。 シャワー途中、お湯が充分に熱くならないことがあり、寒い思いをしたのが、残念。
2023 年 3 月に 5 泊滞在

8/10 (良い)

TSUYAKO

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 1 月に 2 泊滞在

4/10 (不満)

Koji

出張
気になった点 : スタッフとサービス
2021 年 11 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
衛生環境への配慮
コロナ禍における衛生環境づくりがしっかりしており、安心して滞在することが出来た
2021 年 10 月に 2 泊滞在

10/10 (非常に良い)

Ali

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
5 minutes walk from Tower Hill Train Station
2024 年 5 月に 2 泊滞在

6/10 (普通)

Gerin K

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

6/10 (普通)

Philip

カップルで旅行
A pretty decent stay except we were unable to use the roof top bar on Saturday evening. The place was rammed and resembled an unruly drunken nightclub rather than place to sit and enjoy the experience. The tables that were vacant had no seats and were taken by a large group.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Tara

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Close to station
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Brenda I

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Roof top bar is amazing
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

Hugo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Sana

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and nice staff and tube station just around the corner one of the best places to saty
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

Marcia、San Antonio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was the perfect location, near a train station, you can walk to Tower of London. Mohammad at the breakfast area made sure I had everything since I have gluten allergies. He went the extra mile. Thank you!
2024 年 5 月に 2 泊滞在

8/10 (良い)

Emine Duran

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wir waren vier Tage in diesem Hotel und waren sehr zufrieden vor allem das ist sehr gut gelegen ist und man zu Fuss viele Sehenswürdigkeiten besuchen kann
2024 年 5 月に 3 泊滞在

6/10 (普通)

Hubert Von

カップルで旅行
Worst part was a member of housekeeping asking us to leave at 10:20AM because it was “time” but the real check out time is 12:00PM. In the email it was 12:00PM. I even called reception to confirm and they did say it was 12. It was just so unpleasant. Also, the concierge on the night of 9th of May at around 11:30pm was also very rude. I politely asked a simple question and she was talking down on me lecturing about how things worked in the UK, Oh my God. I live in the UK too and I know how things work, and I am a professional. She wasn’t even British! Perhaps, it reflects poor staff training? Or it could have just been the color of my skin (brown), but hey-ho.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice quiet
2024 年 3 月に 2 泊滞在

8/10 (良い)

Dmitriy

2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Imen

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Claus Christensen - General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Imen,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

6/10 (普通)

Mike、Hamburg

カップルで旅行
良かった点 : スタッフとサービス
Zimmer, die nicht im 9&10 Stockwerk liegen sind ziemlich alt (wackelige Klodeckel, alte Matratzen, aufgeplatzte Polster an Stühlen). Zimmer sind klein, Lage ist gut, Frühstück geht so (Rüherei aber schrecklich). Gute Lage, Bar in 12 Etage nett, hochpreisig. Cocktails oft gut, aber sehr vom Bartender abhängig. Außenbereich der Bar könnte mega sein - ist leider aktuell (5/24) nur lieblos eingerichtet ( Kaltes LED-Licht, keine Deco). Gute Lage, U-Bahn in der Nähe (200 Meter).
2024 年 5 月に 4 泊滞在
Claus Christensen - General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Mike,Thank you for taking the time to leave a review of our hotel and I am sorry to hear we did not meet your expectations on this occasion. We appreciate your feedback and this will help us as we continually work to improve our guest experience.We hope to welcome you back again soon.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 (非常に良い)

Suzanne

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It's a great location for visiting the Tower of London and Tower Bridge. Awesome staff!
2024 年 5 月に 6 泊滞在
Claus Christensen - General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Suzanne,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. Our staff pride themselves on providing a friendly and welcoming environment to all our guests, so I am pleased to hear our staff ensured you were looked after. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

8/10 (良い)

pauline

2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice spot in London.
2024 年 5 月に 1 泊滞在
Claus Christensen - General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Mark,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

6/10 (普通)

Nigel

2024 年 5 月に 2 泊滞在

2/10 (非常に不満)

King Shun

気になった点 : スタッフとサービス、施設のコンディションと設備
Not worth GBP 300/night 1. Door at the original room did not function properly. 2. Nobody at the reception answered my call despite repeated attempts. 3. Hotel room service sent a handyman to check at 22:00 and the handyman confirmed that the door couldn't be fixed. 4. Room service transferred my case to the reception and a manager called "Apo" appeared to have no clue what's going on. I had to explain the whole situation to him again and he said the hotel had no extra room at the moment. 5. The manager came over to my room and, after a brief checking, confirmed that there would be security issues with the door, so he arranged another room on a lower level for us which was supposed to have "better view". 6. We packed our luggage and moved to another room at around 22:45. 7. The new room was quite dark as there was no lamp on the desk. 8. The manager said he could only arrange for a new lamp to be installed the next day as "there was nothing he could do". 9. After further negotiation, the manager said he found a replacement lamp. 10. The manager and his colleague came over to install the lamp, with little to say more than "we apologise". For the price of close to GBP 300/night, I think the hotel failed to live up to expectation. There are plenty of nicer hotels with better services for this price level. No next time. *** Updated on 29 April: 1. The safe in the new room doesn't work (there is no way we can enter a new passcode). 2. The toilet is clogged.
2024 年 4 月に 4 泊滞在
Claus Christensen - General Managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Guest,Thank you for leaving another review. We take all guest feedback seriously and regret that you were not satisfied with your stay.Our team actively attempted to contact you through your room phone on multiple occasions and email you to address the issues you raised. Unfortunately, the emails were returned as undeliverable, and our 24/7 reception team reported not having any interaction with you despite team members visiting your room regularly to try to establish communication. We also left a letter in your room when all our attempts to reach you failed. Our team worked diligently to respond to your concerns and fix the maintenance issues you reported. Also our reception is manned 24/7 and any member of our team would have been happy to help, had they been approached. We understand that the maintenance issues during your stay were an inconvenience, and we apologise for that. However, our team took action to resolve the problems promptly, even during late-night hours. We also believe that our lengthy efforts to establish contact and assist you as needed demonstrate our commitment to providing excellent service.

10/10 (非常に良い)

BO

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good service
2024 年 4 月に 2 泊滞在
Claus Christensen - General Managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Guest,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

6/10 (普通)

Courtney

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice hotel and safe area.
2024 年 4 月に 4 泊滞在
Claus Christensen - General Managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Courtney,Thank you for taking a moment to leave a review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

8/10 (良い)

William

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I was running in the marathon. The property was in a decent position for access to the start in south east London & returning from the finish in the west end. The hotel was obviously going to be busy but the staff coped well with the queues & were generally very friendly & helpful. Early food being available for runners was a nice touch. My only minor complaint would be the carpet & decor was a little faded & looks as though it is due for a makeover. Otherwise an excellent stay.
2024 年 4 月に 3 泊滞在
Claus Christensen - General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear William,Thank you for taking a moment to leave a review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We appreciate your feedback about the decor and this will help us as we continually work to improve our guest experience.We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

8/10 (良い)

Jonathan

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 3 泊滞在
Claus Christensen - General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Jonathan,Thank you for taking a moment to leave a review of our hotel. I am very pleased to hear you enjoyed your stay here with us.We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 (非常に良い)

Ebru

小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
"Das Hotel bietet eine erstklassige Lage, nur 2 Gehminuten vom Underground Station entfernt und direkt an der beeindruckenden Tower Bridge. Die Umgebung lädt zu angenehmen Spaziergängen ein, und die zentrale Lage ermöglicht einen einfachen Zugang zu den Sehenswürdigkeiten der Stadt."
2024 年 4 月に 2 泊滞在
Claus Christensen - General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Ebru,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 (非常に良い)

Anna

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Comfortable beds anf quiet! Would have liked a kettle to have a cup of tea.
2024 年 4 月に 2 泊滞在
Claus Christensen - General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Anna,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations.We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 (非常に良い)

Samuel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Claus Christensen - General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Jessica,Thank you for taking a moment to leave a 5/5 review of our hotel. I am very pleased to hear you enjoyed your stay here with us. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

8/10 (良い)

Daniele

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Soggiorno di due notti, posizione fantastica nel cuore di Londra, comodissimo alla metro, Hilton sempre una garanzia!
2024 年 4 月に 2 泊滞在
Claus Christensen - General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Daniele,Thank you for taking a moment to leave a review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 (非常に良い)

Tracey

2024 年 4 月に 1 泊滞在
Claus Christensen - General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Tracey,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 (非常に良い)

Rebecca

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在
Claus Christensen - General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Rebecca,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 (非常に良い)

Heiko、Steinen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在

10/10 (非常に良い)

Cynthia

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to the tube! Excellent help from the staff for all our needs. Have stayed at this location twice. Will stay again if I come back to London.
2024 年 1 月に 4 泊滞在

8/10 (良い)

Nadege

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The bathroom had a problem with evacuation toilets
2024 年 3 月に 2 泊滞在

6/10 (普通)

Gail

良かった点 : 清潔度、スタッフとサービス
Reasonable location, average breakfast, rooms need upgrade
2024 年 3 月に 1 泊滞在

4/10 (不満)

Misbah La

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在

8/10 (良い)

Ning

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 6 泊滞在

10/10 (非常に良い)

Pranshu

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Claus Christensen - General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Pranshu,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 (非常に良い)

Scott

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location
2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

Ali

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent service
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

America、Monterey Park

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the convenience to the subway station.
2024 年 3 月に 2 泊滞在

8/10 (良い)

Rachel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly, helpful staff. Fitness room has plenty of equipment. Comfortable bed. Spacious lounge area. Good location near the riverside, public transit, restaurants and shops.
2024 年 3 月に 5 泊滞在

10/10 (非常に良い)

AMANDA

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Upon arrival check in was quick and room was ready, required card swipe for elevator which I appreciate as added security feature. Room was spacious and clean, water provided in room. Washroom was ample size and had good products available. The only downfall in our room was the view , which was another wall a bit disappointing and wish it was noted during booking so we could of selected an alternate. However we had great views from elevator windows of London bridge. The onsite restaurant was great for dinner all organic and healthy selections. The included breakfast was simple and London standards, not too great for us vegetarians however we managed with yogurt and toast. Area was walkable , subway outside and safe for walking. We walked everywhere during out stay to Covent Garden , Buckingham Palace, Big Ben etc all under an hour walking. Great stay overall and suggested for a safe quiet option
2024 年 3 月に 3 泊滞在

8/10 (良い)

darren

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Ceri

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Incredible location, a stones throw from Tower Hill tube station and the Tower of London. A short tube journey away from Euston and only a couple of stops from Victoria where we went to the theatre. Would definitely stay again. The only issue was that the hotel's payment system was down, meaning they took all my details manually- fine except later on when they hadn't taken the payment they simply locked us out of our room- two trips down four floors later it was sorted.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Comfortable room, quiet location for a place that was so convenient. Lovely top floor bar.
2024 年 3 月に 1 泊滞在