Dear Keiko,Thank you for sharing your experience. I'll address your concerns in English.I appreciate your feedback regarding your recent stay at our hotel. I'm sorry to hear that you encountered difficulties with transportation to and from the terminals, as well as with the layout and amenities of the room.Regarding transportation, I understand that navigating between terminals can be confusing, especially with the need to transfer via the Heathrow Express. We apologize for any inconvenience this caused.Regarding the room, I'm sorry to hear that it did not meet your expectations in terms of simplicity and cleanliness. Your comments regarding the lack of amenities and the condition of the pillowcase have been noted, and I assure you that we take such feedback seriously.We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short of this during your stay. Your feedback will be shared with our team to address these issues and ensure that future guests do not encounter similar problems.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,Giusy VitaleFront of House Manager

Thank you for your positive feedback! We're glad to know that you had a good experience at the hotel. If you have any specific questions, need recommendations, or if there's anything else you'd like to know or discuss, feel free to let me know. I'm here to help!

お客様のホテル体験についてのご意見をありがとうございます。早朝の飛行機のためにターミナル直結のホテルをお選びいただき、快適な滞在ができたようで嬉しく思います。部屋がキレイで広かったというお言葉、ありがとうございます。また、Holiday Innと隣接している（建物を共有している）ということですね。共有しているため、ホテル間の利便性もあるかもしれませんね。アメニティについてのご指摘、ありがとうございます。バスタブや歯ブラシがないとのことでしたね。また、ドライヤーや湯沸かし器、ミニバーに紅茶用のミルク、小さい冷蔵庫、アイロンやアイロン台があったとのこと、イギリスの雰囲気を感じさせるアメニティが揃っているようですね。お客様の貴重なご意見を参考にさせていただき、今後より良いサービスと設備を提供できるよう努めてまいります。またのご利用をお待ちしております。次回ご利用の際にも、何かご要望がありましたら遠慮なくお知らせください。どうもありがとうございました。敬具、

Thank you for taking the time to share your feedback with us. We are glad to hear that you have enjoyed your stay with us.

That's fantastic to hear! Staying within a 4-minute indoor walk to your terminal is incredibly convenient, as it saves you time and effort, especially if you have early flights or tight schedules. Having such close proximity to your terminal allows for a stress-free travel experience.I'm glad to hear that the room service was great as well. It's always a nice convenience to have the option of enjoying a meal or other services right in the comfort of your own room. Room service can be especially convenient when you have limited time or simply prefer to dine in privacy.It sounds like you had a fantastic stay, with the convenience of being near the terminal and enjoying excellent room service. Thank you for sharing your positive experience! If you have any more questions or need further assistance, feel free to ask.

Thank you so much for taking the time to share your hotel experience at the hotel We are pleased that you had a good time with us taking advantage of our facilities and praising our dedicated team. We hope to welcome you back in the near future. Regards. Shaun

I am delighted to read such A positive review of your recent stay at the hotel, I would like to thank you for taking your time to share this. Our team here aim to go above and beyond for every guest and it is most satisfying to see that this was reflected during your stay with us. Your feedback is greatly appreciated, and we hope that your next visit will be as great as the previous one. Regards. Shaun

Thank you for choosing our hotel for your accommodation and for taking the time and trouble to complete the survey. I was absolutely delighted and very grateful to see the scores given and to read your very positive comments, we hope we are able to welcome you back to the hotel again soon. Best regards Shaun

Dear Valued Guest, Many thanks for your kind rating following your recent stay with us. We look forward to welcoming you back soon. Kind Regards