バー (施設内)

コプソーン タラ ホテル ロンドン ケンジントンの口コミ

4 out of 5
コプソーン タラ ホテル ロンドン ケンジントン
Scarsdale Place, Kensington, London, England

口コミ

7.4

良い

評価 10 - 2724 件の口コミ中 825 件が非常に良い" "
評価 8 - 2724 件の口コミ中 839 件が良い" "
評価 6 - 2724 件の口コミ中 494 件が普通" "
評価 4 - 2724 件の口コミ中 306 件が不満" "
評価 2 - 2724 件の口コミ中 260 件が非常に不満" "

7.6/10

清潔度

7.6/10

スタッフとサービス

7.2/10

設備とサービス

6.8/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

6/10 (普通)

Yoshiko

気になった点 : スタッフとサービス、設備とサービス
早朝から従業員が廊下で歌っていてうるさい。 ベッドメイキングで8:00に起こされた。 大きいホテルなのに隣の部屋の音が聞こえる。 部屋やバスルームは広くて使いやすい。 自分以外の髪の毛がカーペットについてる。 ホテルから買出し行くのに時間がかかる。 部屋のお湯が出なくて、次の日までシャワーできなかった。バスタブに入りたくて選んだから、親が出ないなら意味ない。
2024 年 5 月に 2 泊滞在

8/10 (良い)

Atsuo

2024 年 4 月に 2 泊滞在
AJからの返信 (投稿日 : 2024 年 5 月 5 日)
Thank you for staying with us and rating your stay. We look forward to welcoming you back.Kind regards,Copthorne Tara Team

8/10 (良い)

Masumi

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
AJからの返信 (投稿日 : 2024 年 3 月 23 日)
Thank you for staying with us and rating us positively. We are glad you had a comfortable stay. We look forward to your next visit.Best regards,Copthorne Tara Team

10/10 (非常に良い)

??

良かった点 : スタッフとサービス
2023 年 11 月に 6 泊滞在

10/10 (非常に良い)

Kota

2023 年 11 月に 6 泊滞在

10/10 (非常に良い)

Mitsuki

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good transportation and good staff
2023 年 10 月に 2 泊滞在

8/10 (良い)

Satoru、Shibuya

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
English Breakfast is NICE!
2023 年 10 月に 5 泊滞在

2/10 (非常に不満)

Tatsuya

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 5 泊滞在

10/10 (非常に良い)

Yasuyo

2023 年 8 月に 4 泊滞在

2/10 (非常に不満)

Daisuke

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 2 泊滞在
Ben Kim, General Manager からの返信 (投稿日 : 2023 年 8 月 16 日)
Dear Daisuke Thank you for your feedback on your recent stay at the Copthorne Tara Hotel I am sorry to hear your experience was not to the usual high standards we aim to provide. We are committed to continuously improving both our service and guest facilities and we have recently refurbished a large proportion of our room inventory. I welcome you to share any specific comments to allow us to improve in the future I do hope we have the opportunity to welcome you back in the near future Best regardsBen Kim, General Manager

8/10 (良い)

Yoshiaki

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 4 泊滞在
Ben Kim, General Managerからの返信 (投稿日 : 2023 年 8 月 12 日)
Dear YoshiakiThank you for your feedback on your recent stay at the Copthorne Tara Hotel I am glad you had a comfortable stay and I hope we can welcome you back in the near future Best regards Ben Kim, General Manager

4/10 (不満)

KANAKO

2023 年 7 月に 3 泊滞在
Ben Kim, General Managerからの返信 (投稿日 : 2023 年 7 月 30 日)
Dear KanakoThank you for your feedback on your recent stay at the Copthorne Tara Hotel. I am sorry to hear your experience was not to the usual high standards we strive to deliver. Our guest’s feedback is extremely important to us and I am keen to hear any comments you may have so we know where we can improve for the future I do hope we have the opportunity to welcome you back in the future to show you our normal high standards of service Best regardsBen Kim, General Manager

10/10 (非常に良い)

SAYOKO

良かった点 : 清潔度、スタッフとサービス
地下鉄の駅に近く便利。スーパーマーケットも駅の近くにあります。周りも治安が良くて安心です。お部屋の冷蔵庫が入っている棚(テレビ台も兼ねている)の扉が少々壊れていましたが開け閉めは出来きました。バスタブもありシャワーの水圧やお湯の温度調整も良かったです。お部屋に冷房があったので快適に過ごせました。
2023 年 7 月に 6 泊滞在
Ben Kim, General Manager からの返信 (投稿日 : 2023 年 7 月 15 日)
Dear SayokoThank you for your feedback on your recent stay at the Copthorne Tara Hotel. I am glad to hear you had a comfortable stay and I hope we can welcome you back in the near future Best regardsBen Kim, General Manager

10/10 (非常に良い)

Hideki

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was reasonable cost and good variation of rooms.
2023 年 6 月に 1 泊滞在
Ben Kim, General Manager からの返信 (投稿日 : 2023 年 6 月 19 日)
Dear HidekiThank you for your feedback on your recent stay at the Copthorne Tara Hotel. I am glad to hear you had a comfortable stay and I hope we can welcome you back in the near future Best regardsBen Kim, General Manager

8/10 (良い)

KIHO

良かった点 : 清潔度、施設のコンディションと設備
good
2023 年 6 月に 3 泊滞在
Ben Kim, General Manager からの返信 (投稿日 : 2023 年 6 月 19 日)
Dear KihoThank you for your feedback on your recent stay at the Copthorne Tara Hotel. I am glad to hear you had a comfortable stay and I hope we can welcome you back in the near future Best regardsBen Kim, General Manager

6/10 (普通)

Ito

出張
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Overall it’s ok but the bathroom area is not so comfortable as no slipper and no towel gown.
2023 年 5 月に 2 泊滞在
Ben Kim, General Manager からの返信 (投稿日 : 2023 年 6 月 26 日)
Dear ItoThank you for your feedback on your recent stay at the Copthorne Tara Hotel. I am glad to hear overall you had a comfortable stay. Kindly note towel robes and slippers are an added amenity for our club room I do hope we have the opportunity to welcome you back in the future to show you our normal high standards of service Best regardsBen Kim, General Manager

10/10 (非常に良い)

Takuya

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 5 月に 4 泊滞在
Ben Kim, General Managerからの返信 (投稿日 : 2023 年 6 月 19 日)
Dear TakuyaThank you for your feedback on your recent stay at the Copthorne Tara Hotel. I am glad to hear you had a comfortable stay and I hope we can welcome you back in the near future Best regardsBen Kim, General Manager

10/10 (非常に良い)

Takako

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was good stay. Thank you.
2023 年 2 月に 1 泊滞在
Ben Kim, General Managerからの返信 (投稿日 : 2023 年 2 月 27 日)
Dear TakakoThank you for your feedback on your recent stay at the Copthorne Tara Hotel I am glad to hear you had a comfortable stay with us and I do hope we have the opportunity to welcome you back in the near future Best regardsBen Kim, General Manager

8/10 (良い)

KANAKO

2022 年 12 月に 3 泊滞在
Ben Kim, General Managerからの返信 (投稿日 : 2023 年 1 月 2 日)
Dear KanakoThank you for your feedback on your recent stay at the Copthorne Tara Hotel I am glad to hear you had a comfortable stay with us and I do hope we have the opportunity to welcome you back in the near future Best regardsBen Kim, General Manager

8/10 (良い)

??

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 11 月に 1 泊滞在
Ben Kim, General Managerからの返信 (投稿日 : 2022 年 12 月 15 日)
Dear GuestThank you for your feedback on your recent stay at the Copthorne Tara Hotel I am glad to hear you had a comfortable stay with us and I do hope we have the opportunity to welcome you back in the near future Best regardsBen Kim, General Manager

10/10 (非常に良い)

Kensuke

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
レセプションのかたがたがとても親切にしてくださった
2022 年 10 月に 4 泊滞在
Ben Kim, General Managerからの返信 (投稿日 : 2022 年 11 月 21 日)
Dear KensukeThank you for your feedback on your recent stay at the Copthorne Tara Hotel I am glad to hear you had a comfortable stay with us and I do hope we have the opportunity to welcome you back in the near future Best regardsBen Kim, General Manager

10/10 (非常に良い)

SHUNSUKE

2022 年 9 月に 8 泊滞在

8/10 (良い)

Hideaki

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
一部のスタッフの対応が、やや心無い印象を受けました。
2022 年 9 月に 7 泊滞在
Ben Kim, General Managerからの返信 (投稿日 : 2022 年 9 月 22 日)
Dear Hideaki Thank you for your feedback on your recent stay at thee Copthorne Tara Hotel I am glad to hear you had a comfortable stay and I hope we can welcome you back in the near future I will review your comments on the service you received however to ensure we are always delivering our usual high levels Best regardsBen Kim, General Manager

10/10 (非常に良い)

Kyoko

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
猛暑でしたが、エアコンがあったので快適に過ごせました。 最寄りの駅は階段しかありませんが、駅まで近く便利で、治安も良いエリアのため安心して過ごせました。
2022 年 8 月に 2 泊滞在
Ben Kim, General Managerからの返信 (投稿日 : 2022 年 8 月 22 日)
Dear KyokoThank you for your feedback on your recent stay at the Copthorne Tara Hotel I am glad to hear you had a comfortable stay and I hope we can welcome you back in the near future Best regards Ben Kim, General Manager

10/10 (非常に良い)

HIROSHI

2022 年 7 月に 3 泊滞在

8/10 (良い)

Chikako

2021 年 9 月に 1 泊滞在

10/10 (非常に良い)

Ron

出張, カップルで旅行
良かった点 : 清潔度
Good stay. Wish we had breakfast included
2024 年 5 月に 8 泊滞在

10/10 (非常に良い)

Phil

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Excellent
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Philip

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent

8/10 (良い)

Jessi-Marie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Will stay again. Very comfortable
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

William

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Easy to get into london
2024 年 5 月に 2 泊滞在

8/10 (良い)

Busra

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
Vriendelijk personeel, goede ligging en netjes hotel maar wel toe aan een renovatie...
2024 年 5 月に 2 泊滞在

6/10 (普通)

Tom

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Lifts take forever.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Shaheenah

良かった点 : スタッフとサービス
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Kevin、Edmonton

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved how close the hotel is to so many amenities and public transportation. Very comfortable room and outstanding staff.
2024 年 4 月に 10 泊滞在
AJからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Kevin,Thank you for taking the time to share your positive experience with us on Expedia.We are delighted to hear that you enjoyed your stay with us and found our hotel conveniently located near amenities and public transportation. Providing comfortable accommodation and outstanding service to our guests is our top priority, and we are thrilled that we were able to meet your expectations in this regard.Your kind words are greatly appreciated and will be shared with our team.We look forward to welcoming you back to Copthorne Tara Hotel in the future.Kind regards,AJ, Copthorne Tara Team

10/10 (非常に良い)

Roger

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Can’t fault it.
2024 年 5 月に 1 泊滞在
AJからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Roger,Thank you for leaving us a 5-star review on Expedia.We are thrilled to hear that you had a faultless experience during your stay with us. Providing exceptional service and comfort to our guests is our priority, and we are delighted that we succeeded in meeting your expectations.We appreciate your positive feedback and hope to have the pleasure of welcoming you back to Copthorne Tara Hotel in the future.Kind regards,AJ, Copthorne Tara Team

4/10 (不満)

Ipek

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Otel is very big and the location is great. But i will not coming back because: 1. Staff I checked in with was not helpful at all. He just tried to get rid of me asap. 2. Room was so old. Aircon was not cooling the room at all. The room was boiling. 3. Bathroom was really old. Bathtub was so old that inside was full of yellow marks. Sealing was terrible when showering it flooded. Toilet flush was from first ages. Overall, i only liked the location.
2024 年 5 月に 2 泊滞在
AJからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Ipek,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel's location convenient.However, we're deeply sorry to learn that your experience with our staff and the condition of your room did not meet your expectations. Please rest assured that we take your comments seriously and will address them internally to ensure improvements are made.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future.Kind regards,AJCopthorne Tara Team

4/10 (不満)

Sam

出張, 家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff unwelcoming, miserable looking and none greeting. They appear robotic on reception gave us the door card and directions to our room, we didnt even receive a 'Hello!'. Need retraining in hospitality etiquette. Room very poor, tired and noisy. Smoke detector flashed constantly all night. I don't recommend staying here. The Holiday Inn, looks nicer and lits located right beside it.
2024 年 5 月に 1 泊滞在
AJからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Sam,Thank you for taking the time to share your experience with us. We're truly sorry to hear that your stay did not meet your expectations.Please accept our sincere apologies for the unwelcoming attitude of our staff and the issues you encountered in your room. We value your feedback and will certainly review our hospitality training procedures to ensure that all guests receive a warm and friendly welcome.We regret any inconvenience caused by the noise and the smoke detector in your room. Your comments have been noted, and we will take steps to address these issues promptly.We understand your disappointment and hope to have the opportunity to restore your faith in our hotel on a future visit.Kind regards,AJCopthorne Tara Team

10/10 (非常に良い)

Lio Alberto、Pietrasanta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
AJからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a superb experience with us.Kind regards,AJCopthorne Tara Team

8/10 (良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
AJからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you for staying with us and rating us positively. We are glad you had a comfortable stay. We look forward to your next visit.Best regards,Copthorne Tara Team

8/10 (良い)

jay

良かった点 : 清潔度、スタッフとサービス
When I arrived, thermostat wasn't working properly and room was hot. I called front desk. Ten minutes later a maintenance man arrived and fixed the problem. Other than that, everything was excellent.
2024 年 5 月に 2 泊滞在
AJからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Jay,Thank you for sharing your experience with us. We're glad to hear that our maintenance team promptly addressed the issue with the thermostat and resolved it to your satisfaction.We apologise for any inconvenience caused and appreciate your understanding. We're pleased to know that aside from this minor setback, you found everything else excellent during your stay.We look forward to welcoming you back for another great experience in the future.Kind regards,AJCopthorne Tara Team

8/10 (良い)

Kseniya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice holiday at nice place
2024 年 5 月に 2 泊滞在
AJからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you for staying with us and rating us positively. We are glad you had a comfortable stay. We look forward to your next visit.Best regards,Copthorne Tara Team

6/10 (普通)

Ezzeldin、Orinda

カップルで旅行
気になった点 : 施設のコンディションと設備
The location is ideal in all aspects, the room is priced competitively but the hotel needs to heavily invest in its infrastructure. A 20 years visitor, this place has been slowly going down from where this place once was.
2024 年 5 月に 5 泊滞在
AJからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Ezzeldin,Thank you for your feedback and for being a loyal visitor over the years. We're glad to hear that you find our location ideal and our room pricing competitive.We take your comments about our infrastructure seriously and appreciate your insight. Rest assured, we are continuously working on improving our facilities to provide the best possible experience for our guests.We hope to have the opportunity to welcome you back and exceed your expectations in the future.Kind regards,AJCopthorne Tara Team

10/10 (非常に良い)

Bronwen

2024 年 5 月に 1 泊滞在
AJからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a superb experience with us.Kind regards,AJCopthorne Tara Team

8/10 (良い)

VINCENT

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bien placé quartier chic
2024 年 5 月に 3 泊滞在

8/10 (良い)

Nina

家族旅行
良かった点 : 設備とサービス
Location of the hotel is great, tube is just around the block, safe and clean neighbourhood. I have just one complaint about our check-in. The first guy behind the desk gave us non working lift/room cards, that was sorted out with another lady who was very kind, but then we came with working cards into occupied room from another guests. So we had to go back to the lobby and sort this out. We got another room, cards were working this time and additional bed for our child was brought right away as promised. It was all sorted pretty quick. The rest of our stay was fine, lifts working fine, everything smooth, fridge was working in the room, so aal good apart from check in situation. Once more I really liked the location of the hotel. Really convenient for travelling around or coming from airport, all done by tube or walking. We had really nice time in London we would surely come back.
2024 年 4 月に 4 泊滞在
AJからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Nina,Thank you for choosing to stay with us and for sharing your feedback.We're glad to hear that you enjoyed our convenient location near the tube and that overall, you had a pleasant stay. However, we apologise for the inconvenience you experienced during check-in. Rest assured, we'll address this with our team to ensure it doesn't happen again.It's great to know that the issue was resolved quickly and that you appreciated the additional bed for your child.We're delighted that you had a nice time in London and would consider staying with us again. We look forward to welcoming you back in the future.Kind regards,AJCopthorne Tara Team

8/10 (良い)

Joyie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff, especially Devi at reception, was very helpful. We arrived earlier than planned and they allowed us to check in early. The hotel itself is not new but clean, the location great and the staff were wonderful.
2024 年 5 月に 2 泊滞在
AJからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Joyie,Thank you for taking the time to share your experience with us.We're delighted to hear that you found our staff, particularly Devi, to be helpful. Providing exceptional service is always our top priority, and we're glad we could accommodate your early check-in request.It's wonderful to know that you appreciated our hotel's cleanliness, great location, and the overall helpfulness of our staff.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Kind regards,AJCopthorne Tara Team

6/10 (普通)

Jane

気になった点 : 施設のコンディションと設備
2024 年 5 月に 1 泊滞在
AJからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you for staying with us. We look forward to welcoming you back.Kind regards,Copthorne Tara Team

10/10 (非常に良い)

Gary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very comfortable room, great location and friendly staff
2024 年 5 月に 2 泊滞在
AJからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a superb experience with us.Kind regards,AJCopthorne Tara Team