コンフォートインロンドン - ウェストミンスターの口コミ

8/10 (良い)

宿泊されたお客様

2020 年 8 月 20 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

静かで良い立地です

清潔さ、立地は良いです。部屋の広さは値段相応かもしれません。

2020 年 8 月に 1 泊滞在

6/10 (普通)

HIRO、京都、日本

2018 年 7 月 16 日

良かった点 : 清潔度、スタッフとサービス

気になった点 : 施設のコンディションと設備、客室の快適度

ヴィクトリア駅に近く、スーツケースの移動がしやすかった、部屋は狭いので男性一人ツーリスト向き

2018 年 7 月に 4 泊滞在

Kamila Borkowska General Managerからの返信 (投稿日 : 2018 年 7 月 22 日)

Dear Valued Guest, Thank you very much for taking the time to share your recent experience. We are very pleased that you enjoyed your stay with us. I greatly appreciate your comments. Please reach out to me directly if you would be willing to stay with us again in the future. It would be such a pleasure to personally welcome you back to our hotel Warmest regards, Kamila Borkowska, General Manager ,

2/10 (非常に不満)

宿泊されたお客様

2018 年 6 月 15 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

掲載されている写真と異なり過ぎる部屋

予約前に、サイトに掲載されていた写真を見てダブルの部屋だとバスタブが着いている部屋でしたので、ダブルの部屋を予約して現地に行って見たら、部屋は大変狭く無理矢理ダブルを置いてあった部屋でした。バスタブは無くて、シャワーを浴びるとトイレの床までビショビショに濡れてしまうので、シャワー後なトイレは靴下を脱ぐはめになるくらいに最悪でした。ルームキーの紙ケースを見たら、部屋番号が変更されていたので、本来ならバスタブがある部屋でしたが、チェックインするのが少し遅いだけで部屋を変更になってしまうのは、問題ありなホテルですね。フロントに、掲載させている写真を見せてバスタブがある広い部屋だから予約したんですと言ったら、満室で変更出来ませんと言われ、対応すらされなかったのでこのホテルは、二度と予約しないですね。

2018 年 6 月に 3 泊滞在

Kamila Borkowska General Managerからの返信 (投稿日 : 2018 年 6 月 18 日)

Dear Valued Guest, Thank you very much for your candid review of your recent stay at our hotel. I immensely appreciate your comments as your feedback is valuable to us. Our main priority is to be able to offer a very well-maintained and comfortable accommodation. All our rooms are of standard European size. It’s regretful to hear the dissatisfaction towards your experience. There is a constant effort put in to the refurbishment of the hotel interior to make it spacious, clean and up to date. Not having a second chance would be a shame since we seemed not to have worked wonders on this occasion! We look forward to welcoming you again in the future. Warm regards, Kamila Borkowska, General Manager,

8/10 (良い)

はっか、日本

2018 年 5 月 24 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

この値段なりのことはあった

ロイヤルウェディングが近かったせいもあるのかないのか混んでてしかもめちゃ高い。コーチ移動の件もあるのでヴィクトリア近辺に止まりたかったので、予算の倍だが仕方なくここに。お値段のぶんはありました。部屋は狭いけれど清潔で設備もまあまあ。朝食もパンとハムとチーズという簡単な物だけどおいしかった。何よりフロントのスタッフとくに男性2名がチェックインの時から部屋のシャワーの不都合の調整まで親切に対応してくれ、さすがコンフォートインの看板つけてるだけあるかと思った。

2018 年 5 月に 3 泊滞在

Kamila Borkowska,からの返信 (投稿日 : 2018 年 6 月 8 日)

Dear Valued Guest, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Kamila Borkowska, General Manager

6/10 (普通)

Norman、Miami

2018 年 1 月 4 日

良かった点 : 清潔度、スタッフとサービス

Gino

Great location, good staff, have restaurant near and Pub.

2017 年 12 月に 4 泊滞在

Kamila からの返信 (投稿日 : 2018 年 2 月 28 日)

Dear Valued Guest, Thank you very much for taking the time to share your recent experience. We are very pleased that you enjoyed your stay with us. I greatly appreciate your comments. We hope to see you again. Warmest regards, Kamila Borkowska, General Manager

8/10 (良い)

宿泊されたお客様

2016 年 11 月 13 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

General Managerからの返信 (投稿日 : 2016 年 11 月 18 日)

Dear Valued Guest, Thank you very much for taking the time to share your recent experience. We are very pleased that you enjoyed your stay with us. I greatly appreciate your comments. Please reach out to me directly if you would be willing to stay with us again in the future. It would be such a pleasure to personally welcome you back to our hotel Warmest regards, Kamila Borkowska, General Manager ,

6/10 (普通)

RYO、CHIBA

2015 年 8 月 10 日

良かった点 : スタッフとサービス

気になった点 : 客室の快適度

この設備にして高すぎ

はっきり言ってロンドンの相場が高すぎ。いろいろ探した末にこのホテルにしました。設備的にはまあこんなもんでしょうか。兎に角バスルームのトイレとの仕切がカーテンだけというのには驚きました。これでこの値段かと思うとげんなりします。

10/10 (非常に良い)

Maria Paloma

2024 年 2 月 16 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Nice stay

10/10 (非常に良い)

Patricia E

2023 年 5 月 21 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Loved this place. Great location for both touring London and for getting the coach to the cruise terminal from Victoria coach station. The staff were friendly and helpful!

2023 年 5 月に 2 泊滞在

2/10 (非常に不満)

Faisal

2023 年 4 月 28 日

2023 年 4 月に 3 泊滞在

2/10 (非常に不満)

Theophilus

カップルで旅行

2023 年 4 月 24 日

Despite knowing they were closed, they took our reservation on Expedia. This was not an emergency closure - they have been closed. We were informed at 2pm the day of our trip by email. They should have called us as well - what if I didn’t check email? I still can’t believe they didn’t tell us they were closed until hours before our stay! I am very impressed with Expedia because they moved our reservation to a nearby hotel and they covered the cost difference since it was more than triple to book last minute!

2023 年 4 月に 5 泊滞在

Mohからの返信 (投稿日 : 2023 年 4 月 24 日)

Dear,Thank you for taking the time to review your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Inn Westminster

6/10 (普通)

Ryan、Pittsford

家族旅行

2023 年 4 月 22 日

We didn’t end up getting to stay here as they were performing maintenance on the building. I was appreciative that they had already arranged accommodations for us at a hotel down the street. The staff were nice.

2023 年 4 月に 6 泊滞在

2/10 (非常に不満)

Josiane Françoise

2023 年 4 月 21 日

2023 年 4 月に 4 泊滞在

4/10 (不満)

Annika

グループ旅行

2023 年 4 月 15 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Fanns ingen frukost, fast det står att det ska finnas. Skeva dörrar, trasigt kakel i badrummet, fuktfläckar i taket. Byggnaden skulle behöva renoveras.

2023 年 4 月に 3 泊滞在

10/10 (非常に良い)

Luan

家族旅行

2023 年 4 月 15 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Just great, lovely staff and right in the center of London from where you can very easy visit the very greatest places in London.

2023 年 4 月に 5 泊滞在

4/10 (不満)

Nadiia、ocean city

家族旅行

2023 年 4 月 12 日

良かった点 : スタッフとサービス

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備

The room was so small. Old furniture, Sink was clogged, water was coming out of the drain. Towels had stains. Bad experience. But location and stuff are nice.

2023 年 4 月に 2 泊滞在

Raishanからの返信 (投稿日 : 2023 年 4 月 13 日)

Dear Nadiia,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

10/10 (非常に良い)

Dennis

2023 年 4 月 9 日

2023 年 4 月に 3 泊滞在

4/10 (不満)

John

家族旅行

2023 年 4 月 4 日

良かった点 : スタッフとサービス

気になった点 : 設備とサービス、施設のコンディションと設備

Affordable and good location near to Victoria Station and Westminster area of city. But, when we got there no heat in the room (had to bring in portable heater), bathroom door knob was held on by screws pinning it against door and had shower/bathroom combination that was extremely small.

2023 年 4 月に 1 泊滞在

Raishanからの返信 (投稿日 : 2023 年 4 月 5 日)

Dear John, Thank you for taking the time to review your stay at Comfort Inn Westminster. We are so glad to hear that our staff were able to make your experience with us a memorable one. We sincerely apologise for failing to exceed your expectations. Please be rest assured your feedback will be taken in consideration and the issues will be addressed immediately. We hope your next stay at Comfort Inn Westminster will be a pleasant journey and looking forward to welcoming you back again. Kind regards, Comfort Inn Westminster

2/10 (非常に不満)

Serena Viviana

カップルで旅行

2023 年 3 月 29 日

良かった点 : 清潔度

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備

Durante il soggiorno abbiamo lasciato delle banconote nella cassaforte della nostra camera. Quando li ho ripresi, ne mancavano circa la metà. Si trattava di €, quindi non li abbiamo mai toccati durante il nostro soggiorno, dato che abbiamo pagato sempre in £. Sono molto amareggiata. Il receptionist mi ha proposto di chiamare la polizia (questa è stata la sua soluzione), ma io chiaramente non ne avevo il tempo perché dovevo andare in aeroporto! Sconsigliatissimo

2023 年 3 月に 4 泊滞在

mohからの返信 (投稿日 : 2023 年 3 月 30 日)

Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

6/10 (普通)

Graeme

カップルで旅行

2023 年 3 月 28 日

The property is in a poor state, and needs upgrading

2023 年 3 月に 6 泊滞在

Raishanからの返信 (投稿日 : 2023 年 4 月 5 日)

Dear Graeme,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

6/10 (普通)

Rauno

家族旅行

2023 年 3 月 26 日

良かった点 : スタッフとサービス

気になった点 : 清潔度、施設のコンディションと設備

The room had a window that was facing an inside corridor (very misleading on the photos and no privacy) - the carpet in the room was disgustingly dirty and stained. Toilet had no toilet brush, ventilation was not working (vent was into the same internal coridor, with holes in it)

2023 年 3 月に 2 泊滞在

Moからの返信 (投稿日 : 2023 年 3 月 27 日)

Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

4/10 (不満)

Lewis Frankie

2023 年 3 月 25 日

2023 年 3 月に 1 泊滞在

8/10 (良い)

Jarmo

家族旅行

2023 年 3 月 20 日

良かった点 : 清潔度、スタッフとサービス、客室の快適度

Helpful staff but one night ruined by disturbance

Helpful staff but one night ruined by disturbance. Guest in room next door had maximum volume on TV for the entire night. Staff tried to notice the guest without successful result. I recommend other gusets to call the police in these type of cases. Room slightly worn and bed lamp broken permanently. Else, good and clean.

2023 年 3 月に 2 泊滞在

4/10 (不満)

Ekaterina

家族旅行

2023 年 3 月 20 日

気になった点 : 設備とサービス、施設のコンディションと設備

Very small bathroom. No room for more then one luggage. They do not have breakfast as advertised.

2023 年 3 月に 3 泊滞在

4/10 (不満)

Alexis

2023 年 3 月 16 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

It was very loud at night around 12am-2am not sure what it was happening in the hotel but sounded like drilling in the middle of the night. But the location was perfect

2023 年 3 月に 4 泊滞在

mohからの返信 (投稿日 : 2023 年 3 月 16 日)

Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

10/10 (非常に良い)

Jordan

2023 年 3 月 15 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Amazing and very quiet got great sleep!

2023 年 3 月に 1 泊滞在

vpからの返信 (投稿日 : 2023 年 3 月 19 日)

Dear ,Thanks for taking the time to leave us such a nice review! We are glad to hear that you enjoyed your stay at Comfort Inn Westminster and that you appreciated our standards of customer service.We really hope to greet you again during your next stay in London.Please do not hesitate to contact us directly.Kind regards,Comfort Inn Westminster

6/10 (普通)

Lotte

2023 年 3 月 13 日

Pictures not accurate

Fine enough, good location. Pictures not at all accurate. I would say 2,5 star only.

2023 年 3 月に 1 泊滞在

mohからの返信 (投稿日 : 2023 年 3 月 15 日)

Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

8/10 (良い)

Karen

2023 年 3 月 11 日

良かった点 : 清潔度、スタッフとサービス、客室の快適度

Comfort Hotel Westminster 7/3/23

Disappointed to be informed at check in that despite still showing on several websites the hotel no longer provides continental breakfast! Room, bedding and towels provided were extremely clean. Very tiny bathroom included a shower. Tea and coffee making facilities/hair dryer were provided in room. Curtains were very shabby and stained. Hotel ok for a short break. There is a bus stop opposite the hotel taking you into central London.

2023 年 3 月に 3 泊滞在

Raishanからの返信 (投稿日 : 2023 年 3 月 18 日)

Dear Karen , Thank you for taking the time to review your stay at Comfort Inn Westminster. We are so glad to hear that our staff were able to make your experience with us a memorable one. We sincerely apologise for failing to exceed your expectations. Please be rest assured your feedback will be taken in consideration and the issues will be addressed immediately. We hope your next stay at Comfort Inn Westminster will be a pleasant journey and looking forward to welcoming you back again. Kind regards, Comfort Inn Westminster

6/10 (普通)

Wayne

2023 年 3 月 10 日

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

2023 年 3 月に 1 泊滞在

10/10 (非常に良い)

Mai

2023 年 3 月 6 日

2023 年 2 月に 1 泊滞在

Raishanからの返信 (投稿日 : 2023 年 3 月 9 日)

Dear Guest ,Thanks for taking the time to leave us such a nice review! We are glad to hear that you enjoyed your stay at Comfort Inn Westminster and that you appreciated our standards of customer service.We really hope to greet you again during your next stay in London.Please do not hesitate to contact us directly.Kind regards,Comfort Inn Westminster

10/10 (非常に良い)

Danielle

2023 年 3 月 3 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Very satisfied

Room was in great condition. Staff was very friendly and helpful! Hotel was clean throughout.

2023 年 2 月に 2 泊滞在

vpからの返信 (投稿日 : 2023 年 3 月 4 日)

Dear Danielle,Thanks for taking the time to leave us such a nice review! We are glad to hear that you enjoyed your stay at Comfort Inn Westminster and that you appreciated our standards of customer service.We really hope to greet you again during your next stay in London.Please do not hesitate to contact us directly.Kind regards,Comfort Inn Westminster

6/10 (普通)

Nasrin

2023 年 2 月 25 日

良かった点 : スタッフとサービス

気になった点 : 清潔度

Venlig personale. Men dårlig rengøring og faciliteter.

2023 年 2 月に 6 泊滞在

Mohからの返信 (投稿日 : 2023 年 2 月 25 日)

Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

4/10 (不満)

Tanya

2023 年 2 月 24 日

2023 年 2 月に 2 泊滞在

vpからの返信 (投稿日 : 2023 年 2 月 26 日)

Dear Tanya, Thank you for taking the time to review your recent stay at our hotel. We are sorry to hear your stay was not as pleasant as expect. Please be rest assured we will address all the issues mentioned. We do sincerely apologize for this unpleasant experience. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards,Comfort Inn Westminster

8/10 (良い)

Charlotte

カップルで旅行

2023 年 2 月 16 日

良かった点 : 清潔度

気になった点 : 設備とサービス

Beliggenheden var god. Ærgeligt at der ikke var morgenmad på stedet .

2023 年 2 月に 4 泊滞在

vpからの返信 (投稿日 : 2023 年 2 月 17 日)

Dear Charlotte, Thank you for taking the time to review your stay at Comfort Inn Westminster. We sincerely apologise for failing to exceed your expectations. Please be rest assured your feedback will be taken in consideration and the issues will be addressed immediately. We hope your next stay at Comfort Inn Westminster will be a pleasant journey and looking forward to welcoming you back again. Kind regards, Comfort Inn Westminster

4/10 (不満)

Deirdre

家族旅行

2023 年 2 月 16 日

良かった点 : 清潔度

気になった点 : 設備とサービス、施設のコンディションと設備

The location of the property was good as it was near the metro, and it was near Buckingham palace and shopping.

2023 年 2 月に 7 泊滞在

Raishanからの返信 (投稿日 : 2023 年 2 月 16 日)

Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

4/10 (不満)

Ivan

家族旅行

2023 年 2 月 11 日

良かった点 : スタッフとサービス

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備

Old, moldy, smelled horrible. The beds were old and uncomfortable, no a/c the room was way to small for 3 beds. The bathroom was dirty, the carpet was extremely dirty. I do not know how expedia gave this property 3 stars, this is the second time we get a hotel on here with a 3 star rating that is like this. The staff was great and helpful, the location really could not be beat, 20 min walk to everything.

2023 年 2 月に 4 泊滞在

Mohからの返信 (投稿日 : 2023 年 2 月 12 日)

Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

10/10 (非常に良い)

David

2023 年 2 月 11 日

2023 年 2 月に 1 泊滞在

Atifからの返信 (投稿日 : 2023 年 2 月 12 日)

Dear David,Thanks for taking the time to leave us such a nice review! We are glad to hear that you enjoyed your stay at Comfort Inn Westminster and that you appreciated our standards of customer service.We really hope to greet you again during your next stay in London.Please do not hesitate to contact us.Kind regards,Comfort Inn Westminster

4/10 (不満)

Jeremy

出張

2023 年 2 月 11 日

気になった点 : 施設のコンディションと設備、客室の快適度

Poor hotel, get what you pay for!

Probably the worst room (no.11) I’ve ever had, single room, not enough room to swing a cat, bathroom door didn’t open fully due to bed, bathroom a squeeze, sink was over toilet with a loose tap, pipes in bathroom ran around the ‘wet room’ in full view, shower head wouldn’t move, tiles had been broken and patched poorly, toilet seat old and haggard.

2023 年 2 月に 1 泊滞在

Mohからの返信 (投稿日 : 2023 年 2 月 12 日)

Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

4/10 (不満)

VISHAL、Mumbai

出張

2023 年 2 月 7 日

良かった点 : スタッフとサービス

気になった点 : 清潔度、設備とサービス

This property in Westminster is an overpriced one for the rooms available .. extremely small rooms with table fans and no air conditioning

mohからの返信 (投稿日 : 2023 年 2 月 8 日)

Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

4/10 (不満)

宿泊されたお客様

家族旅行

2023 年 2 月 6 日

良かった点 : スタッフとサービス

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度

Atendimento foi bom mas limpeza deixou a desejar. A torneira pingando atrapalhou dormir a noite. A Localização realmente é boa.

2023 年 2 月に 3 泊滞在

mohからの返信 (投稿日 : 2023 年 2 月 8 日)

Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

8/10 (良い)

Craig

2023 年 2 月 4 日

Good

2022 年 12 月に 7 泊滞在

vpからの返信 (投稿日 : 2023 年 2 月 6 日)

Dear , Thank you for taking the time to review your stay at Comfort Inn Westminster. We hope your next stay at Comfort Inn Westminster will be a pleasant journey and looking forward to welcoming you back again. Kind regards, Comfort Inn Westminster

4/10 (不満)

宿泊されたお客様

グループ旅行

2023 年 2 月 2 日

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度

Never again…

The front desk was very pleasant to speak to but other than that, there was no way to turn down the air conditioning. It was freezing all day and night. They had a space heater which did not help much. We had to carry our huge luggage up flights of stairs. The bathroom situation was a mess.

2023 年 2 月に 1 泊滞在

Raishanからの返信 (投稿日 : 2023 年 2 月 3 日)

Dear Guest,Thank you for taking the time to review your recent stay at our hotel. We are sorry to hear your stay was not as pleasant as expect. Please be rest assured we will address all the issues mentioned. We do sincerely apologize for this unpleasant experience. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards,Comfort Inn Westminster

4/10 (不満)

Aleiandro

2023 年 1 月 30 日

良かった点 : スタッフとサービス

気になった点 : 施設のコンディションと設備、客室の快適度

2023 年 1 月に 3 泊滞在

vpからの返信 (投稿日 : 2023 年 1 月 30 日)

Dear Aleiandro, Thank you for taking the time to review your recent stay at our hotel. We are sorry to hear your stay was not as pleasant as expect. Please be rest assured we will address all the issues mentioned. We do sincerely apologize for this unpleasant experience. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards,Comfort Inn Westminster

4/10 (不満)

宿泊されたお客様

2023 年 1 月 25 日

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度

Good location but horrible otherwise

The room is very spartan and small. It was absolutely freezing even when the heating was on- the window was single pane glass. The decor is terrible and very run down. Very dusty shelf. Location is fantastic and the street is beautiful but the hotel feels shabby. I know its a budget hotel but very expensive for such an unpleasant room to stay in.

2023 年 1 月に 3 泊滞在

Raishanからの返信 (投稿日 : 2023 年 1 月 26 日)

Dear Guest,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

6/10 (普通)

Davide

2023 年 1 月 22 日

2023 年 1 月に 2 泊滞在

vpからの返信 (投稿日 : 2023 年 1 月 23 日)

Dear Davide, Thank you for taking the time to review your stay at Comfort Inn Westminster. Kind regards, Comfort Inn Westminster

2/10 (非常に不満)

Franco

家族旅行

2023 年 1 月 21 日

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

La nostra fortuna è che non hanno trovato la nostra prenotazione. Ci hanno poi offerto una camera doppia e siamo in tre, sporca, con mura bucate e parecchia muffa intorno. L'esterno della struttura inganna. Dentro è fatiscente e sporco. Siamo venuti via subito ed essendo già tardi abbiamo ripiegato su un hotel decisamente più costoso ma imparagonabile. Fate molta attenzione a prenotare questa struttura. Le foto ingannano tantissimo.

2023 年 1 月に 2 泊滞在

Mohからの返信 (投稿日 : 2023 年 1 月 21 日)

Dear, Thank you for taking the time to review your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Inn Westminster

8/10 (良い)

宿泊されたお客様

2023 年 1 月 17 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Mixed feelings about this one

Everyone from the staff was extremely kind and helpful. The single room was ok but quite small. The door wasn’t always locking. The gentleman from the reception fixed it once, but it happened again. My last night it was raining, and I woke up because of water dripping on the bed from the closed window above me. The area was really nice though and it was very easy to find your way around.

2023 年 1 月に 3 泊滞在

vpからの返信 (投稿日 : 2023 年 1 月 20 日)

Dear Guest, Thank you for taking the time to review your stay at Comfort Inn Westminster. We are so glad to hear that our staff were able to make your experience with us a memorable one. We sincerely apologise for failing to exceed your expectations. Please be rest assured your feedback will be taken in consideration and the issues will be addressed immediately. We hope your next stay at Comfort Inn Westminster will be a pleasant journey and looking forward to welcoming you back again. Kind regards, Comfort Inn Westminster

2/10 (非常に不満)

Ahmed

2023 年 1 月 17 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

ho pagato 177€ per due notti ,due persone, dalle foto sembra carino ma arrivi li ed è orribile. Si trova vicino al centro la posizione è molto favorevole ma la stanza non corrisponde alla foto e quelli della reception ti dicono anche “non puoi affidarti alle foto” come se la colpa fosse del cliente e non loro. Hotel vecchio, sporco, la doccia non ha il piatto doccia e si allaga tutto il bagno, stanze piccole, porte del bagno arrugginite, moquette sul pavimento sporca, prese solo con l’ attacco loro, cioè essendo un hotel potrebbero fornire gli adattatori o avere prese moderne. in sola parola ORRIBILE. Tra l’altro al mio arrivo, dopo aver scritto un messaggio su hotels.com alla struttura comunicando il mio arrivo e non mi hanno risposto, mando un email spiegando che sarei arrivata tardi e specificando l’orario del mio volo, arrivo in struttura e mi dicono di aver cancellato la mia prenotazione.

2023 年 1 月に 2 泊滞在

vpからの返信 (投稿日 : 2023 年 1 月 20 日)

Dear Ahmed, Thank you for taking the time to review your recent stay at our hotel. We are sorry to hear your stay was not as pleasant as expect. Please be rest assured we will address all the issues mentioned. We do sincerely apologize for this unpleasant experience. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards,Comfort Inn Westminster

8/10 (良い)

Alexandra

2023 年 1 月 17 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Great place for short stays

I was wary about booking this place after reading some of the reviews but I went ahead anyways for the price. I stayed for 2 nights and the hotel was perfect. My room was very clean. Hotel staff very friendly when I checked in and had a room ready for me early. Location is great. Right across from a bus stop and a short walk to the train and can even walk to some main touristy places. For a quick 2 day trip to London it was exactly what I needed. Only complaint is that walls are very thin and you can hear people in the halls coming and going. I would stay here again for another quick trip to the city.

2023 年 1 月に 2 泊滞在

vpからの返信 (投稿日 : 2023 年 1 月 20 日)

Dear Alexandra,It has been a pleasure to have you with us. We appreciate you taking out time for the generous ratings and kind words. We are glad our location served the purpose rightly by providing the needed convenience in the busy city. It is satisfying to know our efficient staff provided you excellent service while maintaining the high standard of cleanliness and comfort. Please be assured your feedback will be considered.We hope to have you back soon with usKind regards,Comfort Inn Westminster

6/10 (普通)

Cristiane

家族旅行

2023 年 1 月 16 日

The picture is much better than the room itself. Room is much smaller than it looks in the picture, old building. It is ok if the expectation is set correctly.

vpからの返信 (投稿日 : 2023 年 1 月 16 日)

Dear Cristiane, Thank you for taking the time to review your recent stay at our hotel. We are sorry to hear your stay was not as pleasant as expect. Please be rest assured we will address all the issues mentioned. We do sincerely apologize for this unpleasant experience. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards,Comfort Inn Westminster

会員なら、ログインすると世界中の 10 万軒以上のホテルが 10% 以上 OFF