Dear KUMIKO,Thank you very much for choosing to stay with us and for taking the time to share your feedback. We are thrilled to hear that you found our location convenient and our facilities satisfactory for your needs.Regarding your comment about the refrigerator, we apologize for any inconvenience caused. We do offer refrigerators upon request, and we regret that this was not communicated clearly during your stay. Please know that our team is available 24/7 to assist with any additional amenities or services you may require to make your stay more comfortable.We greatly appreciate your feedback and look forward to welcoming you back on your next visit. Should you have any special requests for your future stays, please feel free to let us know in advance so that we can ensure everything is perfect for you.Thank you once again for choosing to stay with us. We hope to have the pleasure of hosting you again soon!Warm regards,PiotrReception Supervisor

Dear Tomoe,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our hotel's location convenient and safe, with its proximity to universities and museums.It's wonderful to know that you found our hotel clean and comfortable, and we truly appreciate your kind words about our friendly and helpful staff. We're glad we could assist with storing your luggage after check-out.Regarding your comments about the room size and amenities, we appreciate your feedback. We understand the importance of space and convenience during your stay. Please note that fridges are available upon request, and we apologize for any inconvenience this may have caused during your visit. We'll take your comments into consideration as we continue to improve our guest experience.We hope to welcome you back in the future and provide you with an even better stay. Thank you once again for your valuable feedback.Warm regards,PiotrReception Supervisor

Dear Hironori,We deeply apologize for the inconvenience you experienced during your stay due to the issues with the shower water flow and the difficulty in turning the bathroom faucet. Ensuring the comfort and satisfaction of our guests is our top priority, and it is disheartening to hear that we fell short of meeting your expectations in this regard.Please rest assured that we take your feedback seriously, and our maintenance team has been promptly notified to address these issues to prevent any recurrence. We understand the importance of a functional and comfortable accommodation experience, and we sincerely regret any inconvenience this may have caused you.Your satisfaction is of utmost importance to us, and we hope you will consider giving us another opportunity to provide you with the exceptional service and experience you deserve. Please do not hesitate to reach out to our guest relations team if there is anything else we can assist you with.Thank you for bringing these concerns to our attention, and we sincerely apologize for any inconvenience causedKind Regards,VladReception Supervisor

Dear Sayuri,Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel's location convenient, being close to the British Museum and bustling with foot traffic. However, we apologize for any inconvenience caused by the softness of the bed and the absence of a refrigerator in your room.Ensuring our guests' comfort is paramount to us, and we regret that we fell short of your expectations in these areas. Your comments regarding the bed and the refrigerator will be shared with our management team for review and consideration.Nonetheless, we're delighted to hear that aside from these concerns, you had a wonderful stay with us. Your satisfaction is important to us, and we appreciate your valuable feedback as it helps us to continually improve our services and amenities.We hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Kind Regards,VladReception Supervisor

Dear Kuwahara,Thank you very much for taking the time to share your thoughts with us. We are thrilled to hear that you found our place convenient and tidy during your stay. Your feedback is invaluable to us.Regarding the difficulty in controlling the temperature of the shower, we apologize for any inconvenience this may have caused you. We'll look into this matter promptly to ensure a smoother experience for our guests in the future.It's fantastic to know that you have enjoyed our convenient location, and nearby shopping options.We greatly appreciate your support and hope to welcome you back soon for another enjoyable stay.Warm regards,PiotrReception Supervisor

Dear NAKAJIMA,Thank you so much for taking the time to leave us a review about your stay at the Bedford Hotel.I am absolutely delighted to hear how much you enjoyed your stay here with us recently.We look forward to welcoming you back in the near future and please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing the Bedford Hotel. Warm regards,Vijay MukhoodAssistant Front Office ManagerBedford Hotel

Dear Yudia,Thank you for choosing to stay at the Bedford Hotel and for taking the time to share your feedback with us.We're glad to have had the opportunity to host you during your time in London. Your rating and comments help us understand how we can better serve our guests.If there are any specific areas where we could have improved your experience, we would greatly appreciate hearing from you. Your satisfaction is our priority, and we are committed to making any necessary adjustments to enhance our guests' stays.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Warm regards,

Dear Hajime,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your positive comments about our central London location, proximity to the British Museum, and convenience for transportation, grocery shopping, and dining.We regret to hear about the noise disturbances you experienced from both the neighboring room and the main street. Please accept our sincere apologies for any inconvenience caused. We are continuously working on soundproofing measures to enhance our guests' overall comfort.Regarding the absence of a refrigerator in your room, we apologize for any inconvenience this may have caused. While our standard rooms do not automatically come with refrigerators, they are available upon request. In the future, please feel free to let our front desk team know your preferences, and we will do our best to accommodate your needs.We value your feedback, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even more comfortable stay.Thank you for choosing to stay with us.Kind regards,PiotrReception Supervisor

Dear MAYU,Thank you for taking the time to share your feedback with us! We're delighted to see that you had a positive experience overall during your stay. If there's anything specific you enjoyed or any suggestions you have for improvement, we'd love to hear more about it.We hope to have the pleasure of welcoming you back in the future for an even better experience.Warm regards,Piotr Reception Supervisor

Dear Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you had a positive experience with our excellent employees and service.Regarding the amenities, we appreciate your understanding. While we do not provide toothbrushes and toothpaste in every room as a part of our sustainability efforts, we want to assure you that they are available upon request. Our team is more than happy to assist with any additional items you may need to make your stay more comfortable.We look forward to the pleasure of hosting you again, and if there's anything specific, you'd like during your next stay, please don't hesitate to let us know.Best regards,PiotrReception Supervisor

Dear Yosuke,Thank you for taking the time to leave us a review about your recent experience at the Bedford Hotel.I am so delighted to hear how much you enjoyed your stay here with us.We all look forward to welcoming you back in the near future and please feel free to contact me directly anytime as it will be my pleasure to assist you.Thank you for choosing the Bedford Hotel. Warm regards,Vijay MukhoodAssistant Front Office ManagerBedford Hotel

Dear Momoko,Thank you for taking the time to share your feedback and for giving us an 8/10 rating. We're delighted to hear that you had a positive experience during your stay!We strive to provide excellent service and a comfortable environment for all our guests, and your feedback is invaluable to us. If you have any specific comments or suggestions on what we did well or areas where we can further improve, we would love to hear them.We look forward to welcoming you back in the future, and please feel free to reach out if there's anything else we can assist you with.Warm regards,Piotr SchiflerReception Supervisor

Dear morisi,Thank you for your great review of your recent stay at the Bedford Hotel.I am delighted that you had an enjoyable stay.The Bedford Team looks forward to welcoming you back.All the Best,

Dear Kazuyuki,Thank you for taking the time to provide feedback about your recent stay. We appreciate your positive comments about the cleanliness of the room and our friendly staff.We apologize for any inconvenience regarding the facilities not being adequately explained, including the usage of heating and the absence of a refrigerator. Your feedback is valuable, and we will address this with our team to ensure better communication in the future. We understand the importance of providing clear information to enhance the overall guest experience.If you choose to stay with us again, please don't hesitate to reach out to our front desk for any assistance or clarification about the facilities. We strive to continually improve our services and appreciate your insights.Thank you for choosing the Bedford Hotel, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.Best regards,Piotr SchiflerReception Supervisor

Dear Koichi,Thank you for your great review of your recent stay at the Bedford Hotel.I am delighted that you had an enjoyable stay.The Bedford Team looks forward to welcoming you back.All the Best,

Dear Tsuyoshi,Thank you for taking the time to leave us a review, this allows us to make any improvements required to our services here at the Hotel. The aim is to make all our Guest feel as welcome as possible, and to have each and every stay with us memorable.In the meantime, please feel free to contact me directly and it will be my pleasure to assist you.Thank you for your time and for choosing to stay at the Bedford Hotel. Kindest regards,Vijay MukhoodAssistant Front Office ManagerBedford Hotelvmukhood@imperialhotels.co.uk

Dear Tamaki,Thank you for taking the time to let us know about your great experience at the Bedford Hotel.We are so delighted to hear how much you enjoyed your stay with us.We very much appreciate your kind comments and look forward to sharing your feedback with the entire team we will be sure to thank them for their continued high standard of service. It is always rewarding for our hard-working members of staff to receive such positive feedback!We look forward to welcoming you back to our hotel soon. In the meantime, please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing the Bedford Hotel.All the Best,

Dear Kenichi,We appreciate you taking the time to provide feedback about your recent stay at the Bedford Hotel.Every guest experience is important to us and we noticed you had given low score. We would really appreciate it if you could tell us more about what went wrong and how we might have done things better so that we can work on improving those areas. We take our guests’ feedback very seriously and your feedback is essential in our effort to improve our service standards.We hope to hear from you soon.All the Best,

Dear Satomi,Thank you for your great review of your recent stay at the Bedford Hotel.I am delighted that you had an enjoyable stay.The Bedford Team looks forward to welcoming you back.All the best,Brian Gutierrez

Dear Manato,Thank you for your great review of your recent stay at the Bedford Hotel. We look forward to welcoming you back in our hotel!Best regards,Piotr Schifler,Reception Supervisor

Dear Keiko, Thank you for your great review of your recent stay at the Bedford Hotel.I am delighted that you had an enjoyable stay.The Bedford Team looks forward to welcoming you back.All the best, Brian Gutierrez

Dear Kazuhiro,Thank you so much for your review.We hope to get another chance to welcome you back to stay with us again at the Bedford Hotel.Please let me know if I can be of any assistance at all.Kind regards,Vijay MukhoodAssistant Front Office ManagerBedford Hotel

Dear Yuko,Thank you for your review of your recent stay at the Bedford HotelWe do offer fridge, however is upon request.We appreciate your feedbackWe hope you give us the opportunity to welcome you back.All the Best,

Dear Aki,Thank you so much for the time to write this review.We really appreciate your feedback, and we are all so happy to know that your stay was memorable. Hope that you will egt a chance to visit us again soon.It has been a pleasure to have had you both stay with us at the Bedford Hotel.Kind regards,VijayAssistant Front Office Manager

Dear NOBUHIKO,Thank you for taking the time to share your feedback on your recent stay at the Bedford hotel.Our location is one of the reasons our guests choose to stay with us and we are glad that you were able to benefit from this.The Bedford team looks forward to welcoming you back.All the best,Brian Gutierrez

Dear Tomoyasu,Thank you for your great review of your recent stay at the Bedford Hotel.I am delighted that you had an enjoyable stay.The Bedford Team looks forward to welcoming you back.All the Best,

Dear Naoko,Thank you for taking the time to provide us with feedback about your recent stay with us. We are glad to hear that you found many of our staff pleasant and caring, and that you enjoyed a comfortable stay with us.We apologize for the inconvenience caused by the lack of a refrigerator, as you have to request it with us. Our rooms do not have AC and it is advertised in our website as well, that is why we provide a fan.Regarding the behavior of our receptionist, we are very sorry to hear about the negative experience you had. We take all guest complaints seriously, and we will conduct a thorough investigation into the matter. We expect all our staff to treat our guests with respect and kindness, regardless of their ethnicity or background. We apologize for any discomfort or offense caused by this interaction.We appreciate your feedback and hope that you will give us the opportunity to better serve you in the future. If you do choose to stay with us again, please do not hesitate to contact our management team if you encounter any issues or concerns during your stay.Thank you again for your feedback.Best regards,

Dear Yurika, Thank you for your amazing feedback of the Bedford hotel.I am delighted that you had an enjoyable stay.The Bedford team looks forward to welcoming you back.

Dear Tomohiro, Thank you for taking the time to let us know about your great experience at the Bedford Hotel. We are so delighted to hear how much you enjoyed your stay with us. We very much appreciate your kind comments and look forward to sharing your feedback with the entire team. We look forward to welcoming you back to our hotel in the near future. Thank you for choosing the Bedford Hotel.Kind regards,

Dear Yuto,I am delighted that you had an enjoyable stay.The Bedford Team looks forward to welcoming you back.All the Best,

Dear Kentaro, Thank you for your amazing feedback of the Bedford hotel.I am delighted that you enjoyed your stay with us and that you could benefit from our excellent location. The fridge is available upon request if you should consider staying with again in the future. The Bedford team looks forward to welcoming you back.

Dear Yasunori,Thank you for taking the time to review your stay with us!We are happy to see that you found the price to be reasonable and that overall you had a comfortable stay.Your note regarding our staff has been noted and will be passed on to the relevant department. We would like to apologize for any inconveniences you might have had and assure you that we are here to assist you with anything you might need help throughout your stay and I am sorry that maybe we fell short on this ocasion. Thank you for staying with us and hope to welcome you back again, next time for a better stay,Kind regards,

Dear guest,Thank you for taking the time to review your stay with us! We are happy to see that overall you enjoyed your stay with us and hope to welcome you back again soon!Kind regards,

Dear Sari,Thank you for your review of your recent stay at the Bedford HotelWe appreciate your feedbackWe hope you give us the opportunity to welcome you back.All the Best,

Dear Gaku,Thank you for taking the time to review your stay! We are very happy to see that overall you enjoyed your time at the Bedford hotel and hope to welcome you back again soon!Kind regards,

Dear Kenichi,thanks for taking time leaving a feedback of your stay with us. We are sorry to find out that we did not meet your expectations. I passed your feedback to the HK department in order to get better where we did fail.However, we hope to welcome you again soon.Best regards

Dear Daiichiro,Thank you for your review of your recent stay at the Bedford HotelWe appreciate your feedbackNext time please request at the reception anything you might need and we will assist you.We hope you give us the opportunity to welcome you back.All the Best,Mar

Dear guest,Thank you for taking the time to review your stay with us!We are very happy you enjoyed your stay at the Bedford and hope to welcome you back again soon!Kind regards,

Dear Jun, Thank you for your great review of your recent stay at the Bedford hotel.I am delighted that you had an enjoyable stay.The Bedford team looks forward to welcoming you back.

Dear Yoko,thanks for taking time to provide you feedback on your recent stay at the Bedford.We are glad you enjoyed your stay and that you loved our staff and our amazing restaurant. Thank you as well for sharing this nice picture from the Botanica restaurant.We are looking forward to welcome you back again.Regards,

Dear Michio, Thank you for your great review of your recent stay at the Bedford hotel.I am delighted that you had an enjoyable stay.I am also pleased that you consider returning to us and I look forward to welcoming you back.

Dear Yuji, Thank you for taking the time to provide a feedback on your recent stay at the Bedford Hotel. I am truly sorry to hear that we failed to provide a great service on this occasion. Your feedback is very important to us and I will make sure to pass on your message to the relevant department. We hope you give us the opportunity to welcome you back.

Dear Momone, Thank you for taking the time to provide a feedback on your recent stay at the Bedford Hotel. I am delighted that you had an enjoyable stay and that you were won over by our fantastic staff. We look forward to welcoming you back to the Bedford hotel.

Dear Manabu, thanks for taking time leaving this fantastic review. We are happy to find out you loved our interiors and that you found the location comfortable for your needs. We are looking forward to welcome you again. Regards

Dear Guest, Thank you for taking the time to review your stay with us! We are very happy to see you were pleased with the location, the breakfast and also the staff. It was a pleasure having you here and hope to welcome you back again soon! Kind regards,

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