屋内プール

ARKカナリーワーフの口コミ

4 out of 5
ARKカナリーワーフ
20 Crossharbour Plaza, London, England

口コミ

7.4

良い

評価 10 - 1014 件の口コミ中 393 件が非常に良い" "
評価 8 - 1014 件の口コミ中 251 件が良い" "
評価 6 - 1014 件の口コミ中 137 件が普通" "
評価 4 - 1014 件の口コミ中 109 件が不満" "
評価 2 - 1014 件の口コミ中 124 件が非常に不満" "

7.8/10

清潔度

8.0/10

スタッフとサービス

8.0/10

設備とサービス

7.8/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

8/10 (良い)

Masato、Kawasaki

出張
良かった点 : 清潔度、スタッフとサービス
The O2 Arena やオリンピックパークにはアクセスが良い キッチンもあり広さを考えてもコストパフォーマンスは良いホテル チェックイン前の荷物預かりもOKでした。
2023 年 5 月に 2 泊滞在

10/10 (非常に良い)

Michiko

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was very clean and functional. Staffs at the reception were friendly and kind. I really enjoyed staying at this hotel.
2023 年 3 月に 2 泊滞在

8/10 (良い)

Ollie

良かった点 : 清潔度、スタッフとサービス
enjoyed will come again good for price.
2024 年 5 月に 1 泊滞在

4/10 (不満)

Jane

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was tricky to mark however I had to base it on the quality of sleep as that’s a big reason we booked, I can’t fault the friendly and flexible staff , everything was fab and the parking was a breeze where we could park earlier and later than the times of our booking however it was boiling hot in the room with no way of cooling it down and when the bed space is so small ( which I knew before booking so wasn’t an issue) it became very uncomfortable. With the window open we got a slight breeze but it was also very noisy as we were above the air conditioning units. We unfortunately didn’t take advantage of the pool as we felt it was too hot to get changed in the room afterwards. Such a shame.
2024 年 5 月に 1 泊滞在

6/10 (普通)

Kaila

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Kathryn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Yoga studio, spa and views excellent, bed was tiny though.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Dr Shamsa

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had a business meeting at the premisss very lovely location peaceful and completed all reports
2024 年 5 月に 1 泊滞在

4/10 (不満)

HICHEM

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
When i booked with you it's was written that the breakfast is included, then when i arrived they told there's no breakfast
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Grace

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Ayat

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Angelosからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much

2/10 (非常に不満)

Tosan

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Angelosからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much

10/10 (非常に良い)

Jia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Angelosからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much

10/10 (非常に良い)

Santino

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Could do with a bigger bed but besides that great place and very helpful staff
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Santino, Thank you for your feedback and kind words about our staff. We're delighted to hear you enjoyed your stay and found our team helpful. We appreciate your suggestion regarding the bed size. Your comfort is important to us, and we continuously strive to improve our facilities. We will certainly consider your feedback for future upgrades. We look forward to welcoming you back soon.

10/10 (非常に良い)

KAI LOK

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good bargain for a night in London
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Kai, Thank you for your feedback. We're glad to hear that you found value in our offering for a night in London. We aim to provide the best possible experience for our guests and appreciate any insights you can share. We look forward to welcoming you back soon!

10/10 (非常に良い)

bennie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Just beautiful yo be in I can’t wait to get another booking
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Bennie, Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience and found our place beautiful. We look forward to welcoming you back soon.

8/10 (良い)

Dror

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pros: Great location. Very nice and polite staff. Very nice facilities such as the pool, lounge, exercise studio. Cons: no daily housekeeping. Unreasonable elevator wait time. Other than that, it’s a modern, well equipped and trendy building full of young people and a great vibe.
2024 年 5 月に 3 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Dror, Thank you for your detailed feedback. We're delighted to hear that you enjoyed our great location, facilities, and the politeness of our staff. It's wonderful to know that the pool, lounge, and exercise studio met your expectations and contributed to a positive experience. We apologize for the inconvenience caused by the lack of daily housekeeping and the extended elevator wait times. Your feedback is invaluable and will help us address these issues to improve our service. We're pleased that you found the building modern, well-equipped, and full of a great vibe. We aim to create a welcoming environment for all our guests, and your comments affirm our efforts.Thank you once again for sharing your thoughts. We look forward to welcoming you back and providing an even better experience in the future.

10/10 (非常に良い)

Philip

カップルで旅行
Bathroom was small but other than that all was really nice
2024 年 5 月に 1 泊滞在
Angelosからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Philip, Thank you for the kind feedback.

2/10 (非常に不満)

Jake

気になった点 : 清潔度、施設のコンディションと設備
At 1am we were locked out of our room because of a issue with the keycards throughout the whole building.
2024 年 4 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Jake, we are truly sorry to hear about your experience of being locked out of your room at such an inconvenient hour due to a keycard issue affecting the entire building. That must have been quite frustrating and unsettling. Your comfort and peace of mind are important, the technical situation with the keys was resolved swiftly to minimize any further inconvenience. We would love to welcome you back for a much improved experience in the future.

2/10 (非常に不満)

Abinet Zelalem

良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス、施設のコンディションと設備
Rooms are very small, felt like student housing.
2024 年 5 月に 2 泊滞在
Angelosからの返信 (投稿日 : 2024 年 5 月 13 日)
Hi Abinet, Thank you for your feedback. I hope you got to use our facilities too as these cannot be found in student housings. Many thanks

10/10 (非常に良い)

Hollie

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved it! Will be back!! Great value, lovely staff. Beautiful views and facilities.
2024 年 5 月に 1 泊滞在
Angelosからの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Hollie, We appreciate your lovely feedback and we are looking forward to welcoming you back in the near future. Many thanks

4/10 (不満)

Chika

カップルで旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
The property space is too small. The images of the property online are deceiving.
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Chika, we are sorry to hear that the property space didn't meet your expectations and that the online images were misleading. We aim to provide accurate representations of our accommodations, and it's disappointing to learn that this wasn't the case for you. Your feedback is important to us, and we'll review our online imagery to ensure it reflects the actual property accurately. We want to make sure that your stay with us is as comfortable and enjoyable as possible.

10/10 (非常に良い)

Cristina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was amazing, staff was super friendly and helpful. The only downside was finding it because that was really tricky.
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Cristina, we are thrilled to hear that you had such a positive experience at the hotel! It's wonderful that the staff went above and beyond to make your stay enjoyable. As for the challenge of finding the hotel, navigating unfamiliar areas can indeed be tricky at times. Overall, it sounds like you had a fantastic stay despite the initial difficulty, and I hope you're able to return for another wonderful experience in the future!

10/10 (非常に良い)

Rob

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We needed a venue close to the o2 that didn’t break the bank and the ark was just the place 1 stop on the tube got us to the 02 in minutes And a lovely walk along the water to the station was nice
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Rob, It sounds like you found the perfect spot for your needs! Being close to the O2 without spending a fortune is definitely a win. Plus, the ease of getting there with just one tube stop and enjoying a scenic walk along the water adds to the experience. It's great when everything falls into place for a convenient and enjoyable outing. We will be delighted to welcome you back in the future.

10/10 (非常に良い)

Amdadur

ペット同伴の旅行, 出張, カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent place to stay
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Amdadur, thank you for taking your time to leave an amazing review. We are delighted to hear that you had an excellent stay at Ark Canary Wharf. We are looking forward to welcoming you back in the future.

10/10 (非常に良い)

Patrick

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a lovely stay at this hotel. It was easy to get around London via the overground from here. Had a great view and I was surprised by the facilities in the room including a microwave, sink, and hob. We had a quick look around all of the extra facilities in the morning and played some games in the playroom downstairs which was very fun. The sauna and swimming pool also looked great. My only complaint is that we found an old towel that had been put in one of the cupboards and had been missed by the cleaning team. Not really a complaint, clearly the people before us did a better job hiding their towels than we did.
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Patrick, It sounds like you had a wonderful stay at the Ark Canary Wharf and made the most of the convenient location and the facilities available. Exploring London via the overground must have been a great experience, and we are glad to hear that you enjoyed the view and the surprises in your room, like the microwave, sink, and hob. It's always fun to discover extra amenities like the playroom and to take advantage of relaxing features like the sauna and swimming pool. I appreciate your understanding about the oversight with the old towel; it's understandable that small things like that can happen, and your lighthearted perspective is refreshing. If you ever decide to return, I'm sure the hotel staff would be more than happy to ensure everything is perfect for your stay.

6/10 (普通)

Kyle

出張, カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
The stay was okay although the room wasn’t particularly clean and very very small.
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Kyle, we are sorry to hear that your stay wasn't as comfortable as it could have been due to the cleanliness and size of the room. Your feedback is valuable, and I'll be sure to pass it along to the management team so they can address these issues. If you ever decide to stay with us again, we'll do our best to make sure your experience is much improved. Thank you for bringing this to our attention.

8/10 (良い)

Jessica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Angelosからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much

10/10 (非常に良い)

Stefan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were fantastic and the hotel was perfectly clean and quiet
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Stefan, It sounds like you had a wonderful experience with us! Our team works hard to ensure that our guests feel welcomed and taken care of, so we are delighted to hear that you found the staff fantastic. Additionally, maintaining a clean and quiet environment is a top priority for us, so we are glad to hear that this aspect of your stay met your expectations. We are looking forward to welcoming you back for another fantastic stay.

10/10 (非常に良い)

Michael

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice room lovely pool
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Michael, We are delighted to hear that you enjoyed your stay at Ark Canary Wharf. Thank you for taking your time to leave us an amazing feedback. We are looking forward to welcoming you back in the near future.

10/10 (非常に良い)

Novenia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s very quiet and clean
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Novenia, we are glad to hear that you found your stay peaceful and that the accommodations were clean. A quiet and clean environment can make all the difference in ensuring a comfortable stay. We're here to ensure you have a pleasant stay when you come back in the future.

10/10 (非常に良い)

Nova

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Angelosからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much

10/10 (非常に良い)

John

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nice
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear John, It's wonderful to hear that you had a nice stay! We are glad to hear that your experience was enjoyable. Our goal is to ensure that each guest has a memorable and satisfying experience. We are looking forward to welcoming you back in the future.

8/10 (良い)

Kristine

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Angelosからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much

10/10 (非常に良い)

Harrison

カップルで旅行
良かった点 : 施設のコンディションと設備
Peaceful and clean
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Harrison, It's great to hear that you found your stay peaceful and clean! A serene environment and cleanliness are essential for a comfortable and enjoyable experience. Your feedback helps us ensure that we continue to provide exceptional service. We are looking forward to welcoming you back in the future for another amazing stay.

8/10 (良い)

Dan

良かった点 : スタッフとサービス
2024 年 5 月に 2 泊滞在
Angelosからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much

10/10 (非常に良い)

Dilan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lady at the reception - didn’t get her name. Very lovely, kind and welcoming! Will definitely visit again.
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Dilan, It sounds like you had a wonderful interaction with the lady at the reception! Friendly and welcoming staff can truly enhance the overall experience of a stay. We'll make sure to pass along your kind words to our team. We look forward to welcoming you back for another visit in the future!

10/10 (非常に良い)

Lois

2024 年 5 月に 1 泊滞在

6/10 (普通)

Triston

出張
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
.
2024 年 5 月に 1 泊滞在
Angelosからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much

10/10 (非常に良い)

Libby

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful pool and facilities, very comfortable bed
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Libby, We're thrilled to hear that you enjoyed the beautiful pool and our other facilities. Comfortable beds are a priority for us, so we're delighted that you found yours cosy and conducive to a good night's sleep.We're always looking for ways to make our guests' experiences even better. We truly value your feedback and look forward to welcoming you back for another fantastic stay!

6/10 (普通)

Erlinda

気になった点 : 施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Angelosからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much

2/10 (非常に不満)

Kate

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Rose

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
All good
2024 年 4 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Rose, we are glad to hear that you had a great stay! If you ever need assistance in the future or if there's anything specific you'd like to share about your experience, feel free to reach out. We're here to help and ensure your stays are always enjoyable. We are looking forward to welcoming you back!

10/10 (非常に良い)

Miss Fouzia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Angelosからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much

10/10 (非常に良い)

Kelvin

2024 年 4 月に 2 泊滞在
Angelosからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much

8/10 (良い)

Chris、East Boldon

気になった点 : 清潔度
2024 年 4 月に 1 泊滞在
Angelosからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much

10/10 (非常に良い)

Robert

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really lovely room with a great view. Very friendly and welcoming staff, would definitely stay again.
2024 年 4 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Robert, We're thrilled to hear that you enjoyed your stay with us! It's wonderful to know that you found your room lovely, with a great view, and that our staff were friendly and welcoming. Your satisfaction is our top priority, and we're delighted that we could provide you with a positive experience. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future!

8/10 (良い)

Ivan

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I miss restaurant.
2024 年 4 月に 4 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 30 日)
We're glad to hear that you had a great stay with us! We understand that the absence of a restaurant may have been missed during your visit. Your feedback is valuable to us, and we appreciate you sharing your thoughts. We look forward to welcoming you back for another enjoyable stay in the future!

8/10 (良い)

Genevieve

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Own little studio. Very nice rooftop pool. Staff were lovely ! Great location with great transport links to central.
2024 年 4 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Genevieve, We're thrilled to hear that you enjoyed your stay in your own little studio and that you found our rooftop pool to be very nice. It's wonderful to know that our staff were lovely and that you appreciated our great location with convenient transport links to central areas. Your satisfaction is our priority, and we're delighted that we could provide you with a positive experience. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future!

10/10 (非常に良い)

Justyn

2024 年 4 月に 3 泊滞在
Angelosからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much

10/10 (非常に良い)

Maria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Angelosからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much