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ロイヤル ガーデン ホテル (帝苑時尚旅)の口コミ

5 out of 5
ロイヤル ガーデン ホテル (帝苑時尚旅)
2-24 Kensington High Street, London, England

口コミ

9.0

とても素晴らしい

評価 10 - 1117 件の口コミ中 759 件が非常に良い" "
評価 8 - 1117 件の口コミ中 219 件が良い" "
評価 6 - 1117 件の口コミ中 78 件が普通" "
評価 4 - 1117 件の口コミ中 37 件が不満" "
評価 2 - 1117 件の口コミ中 24 件が非常に不満" "

9.6/10

清潔度

9.2/10

スタッフとサービス

8.8/10

設備とサービス

9.0/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

KEIKO

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
数年間ほどリニューアルの為に閉まっていたのですが、また再開したとの事で泊まりました。 部屋が今まで以上に綺麗になり、スタッフも気持ちが良い対応で、もっと好きになりました。 最初に泊まったのは13年前。 それから折あるごとに泊まっていました。 これからもロンドンに滞在の時はこちらに泊まろうと思います。 ハイストリートケンジントンでのお買い物、ケンジントンガーデンでの散歩、少し足を伸ばせば自然史博物館やV&Aやデザインミュージアムにも行けます。 ホテル前はバス停なので便利です。
2024 年 3 月に 2 泊滞在
Davidからの返信 (投稿日 : 2024 年 3 月 14 日)
親愛なるKeiko様、お時間を割いて肯定的なレビューを残していただきありがとうございます。 ロンドンのロイヤル ガーデン ホテルでのご滞在が楽しい経験になったと伺い、大変嬉しく思います。 皆様の温かいお言葉に大変感謝しており、近い将来またお会いできることを楽しみにしております。 よろしくお願いします、デビッド。 ロイヤル ガーデン ホテル – ロンドンDear Keiko, thank you for taking the time to leave us a positive review. We're delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. Your kind words are greatly appreciated, and we look forward to welcoming you back in the near future. Warm regards, David. Royal Garden Hotel – London

8/10 (良い)

Moe

良かった点 : 清潔度、施設のコンディションと設備
Davidからの返信 (投稿日 : 2023 年 10 月 11 日)
Dear Moe, thank you for your positive review. We are happy to learn about you enjoying your stay with us. Kind regards, David

10/10 (非常に良い)

MITSUKO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 6 泊滞在
Davidからの返信 (投稿日 : 2023 年 9 月 15 日)
Dear Mitsuko, thank you for your great review. We are glad to know that you enjoyed your stay with us and we hope to have you back in the future. Kind regards, David

8/10 (良い)

YASUHIRO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 4 泊滞在
Davidからの返信 (投稿日 : 2023 年 8 月 11 日)
Dear Yusuhiro, thank you for your great review. We hope to welcome back you in the future. Kind regards, David

8/10 (良い)

RURIKO

家族旅行
スタッフで親切でない方が少ない。
2023 年 8 月に 1 泊滞在
Davidからの返信 (投稿日 : 2023 年 8 月 11 日)
Ruriko, thank you for giving us your feedback and staying with us. We apologize for your situation and will forward your concerns to the management. Kind regards, Davidルリコさん、この度はフィードバックをお寄せいただき、またご宿泊いただきまして誠にありがとうございます。 お客様の状況をお詫びし、懸念事項を管理者に転送します。 よろしくお願いします、デビッド

6/10 (普通)

Kanako

小さなお子様連れの家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
I very well understand why some people complained about the noise at this hotel. We had few unfortunate days of having very noisy neighbors blasting “It’s raining men” at 2am, and the facility is just so old it is not sound proof. You can literary hear everything your neighbor is saying and doing. Additionally the doors are so old it make a loud slamming sound when it closes. We were woken up everyday by a neighbor who always comes back around 1am. Because of jet lag, my 5 years old son couldn’t go back to sleep after that and was sleep deprived the whole trip. If you want good night sleep, I recommend staying somewhere else. It might have been a 5 star hotel in the past, but I would rank it 3 stars with everything becoming old and irrelevant. We enjoyed the restaurants though. The staffs at Origin Kensington were super friendly and we really had a great time there. Next time we will stay somewhere else and just come for meals.
2023 年 8 月に 3 泊滞在
Davidからの返信 (投稿日 : 2023 年 8 月 11 日)
Dear Kanako, Thank you for your honest review and feedback. We apologize for your situation with the guests nearby. Your concerns will be transferred to the management. We are pleased to hear that you enjoyed our restaurant and the staff's service. Kind regards, David

10/10 (非常に良い)

KAZUMASA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful service and courtesy. The walles of the room may be a little bit thin, but the service by the staff is far more than make up for that. I am sure to choose here when I visit London next time.
2023 年 8 月に 3 泊滞在
vilmaからの返信 (投稿日 : 2023 年 8 月 7 日)
Dear Kazumasa,Thank you for your positive feedback and for staying with us.Kind regards,Vilma

8/10 (良い)

RURIKO

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
good!
2023 年 7 月に 1 泊滞在
Vilmaからの返信 (投稿日 : 2023 年 7 月 30 日)
Dear Ruriko,Thank you for giving us a good rate and for staying with us. We look forward for your next stay.Kind regards,Vilma

10/10 (非常に良い)

Yumi

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
従業員の方の対応が的確、正確で早い。皆さん本当に親切でぜひまたここを滞在の拠点にしたいと思います。特にコンシェルジュのジムさんの情報、アドバイスは素晴らしく紹介されたお店は全て正解!以上でした。おかげさまで10倍楽しい旅行になりました。
2023 年 6 月に 3 泊滞在
Vilmaからの返信 (投稿日 : 2023 年 6 月 21 日)
Dear Ms. Yumi,Thank you for your positive feedback and for staying with us. Kind regards,Vilma

6/10 (普通)

SEIKO

出張
良かった点 : 清潔度
The facility is old but the rooms are maintain quite well and kept clean. The walls are thin and you can hear noises leaking in from next door or outside. I stayed 4 nights for business this time, but I can't rest in the morning. I understand that housekeeping starts cleaning rooms after 9:00 a.m., but their talking was unusually loud and the doors were opening and closing so fast that I could not relax at all. Breakfast was also available for room service, which was very nice. 出張でロンドンには年数回来ますが、このホテルには戻らないと思います。お値段なり・・なのかもしれませんが。 今回4泊しましたが、9時を過ぎるとハウスキーピングの大きなしゃべり声、ドアの大きな音の開け閉め、わざと追い出しにかかっているのか、と思うほどうるさく全くリラックスができませんでした。 施設は古いなりにもきれいに整えられており、朝食がルームサービスに振り替えられたり、良い点もありましたが、とにかく壁が薄いためか両隣、廊下の音はだだ漏れです。
Davidからの返信 (投稿日 : 2023 年 6 月 3 日)
Dear Seiko, Thank you for your feedback. We are sorry to heard that you could not rest properly during the morning. Our more sincerest apologies about our colleagues from Housekeeping, I will transfer this issue with the managers from said department. However, we are happy to learn that you enjoyed our room dinning service. Thank you for staying with us. Kind regards, David

10/10 (非常に良い)

TAKAHIRO

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
非常に環境が良く、室内も清潔で快適でした。次回も是非利用させていただきます。ビジネス利用が多いためか入口は騒がしかったですが、部屋に入れば全く気になりません。
2023 年 3 月に 2 泊滞在
Debraからの返信 (投稿日 : 2023 年 3 月 27 日)
Dear Takahiro, thank you for your review. We were delighted to hear that you found your room clean and comfortable. We hope to welcome you back on a future occasion. Kind regards, Debra

10/10 (非常に良い)

Yamazaki

2023 年 3 月に 3 泊滞在
Debraからの返信 (投稿日 : 2023 年 4 月 17 日)
Dear Yamazaki, thank you for your 5/5 rating. We hope to welcome you back in the future. Kind regards, Debra

10/10 (非常に良い)

Maki

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 8 月に 1 泊滞在

10/10 (非常に良い)

Leo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent property. Enjoyed my time
2024 年 4 月に 3 泊滞在
Aleenaからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Leo,Thank you for your glowing review!We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel.We are looking forward to your return stay with us!Royal Garden HotelAleenaGuest Service Agent

10/10 (非常に良い)

Alisa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The suite was well worth it, gorgeous views and spacious.
2024 年 4 月に 3 泊滞在
Ovini - Guest Service Agent からの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Alisa, We're delighted to hear that you found our suite to be worth every penny! It's wonderful to know that you appreciated the gorgeous views and spacious accommodations. We strive to provide an exceptional experience for our guests, and we're thrilled that we succeeded during your stay. Thank you for your kind words, and we look forward to welcoming you back again in the future!Thank you

10/10 (非常に良い)

Stuart

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely staff and great location. The aircon needs upgrading.
2024 年 4 月に 1 泊滞在
Ovini – Guest Service Agent からの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Stuart,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, we want to hear more. We are looking forward to welcoming you back for another wonderful stay!Kind regards,

8/10 (良い)

Leslie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Would stay here again
2024 年 4 月に 3 泊滞在
Vilmaからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Ms. Leslie,Thank you for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 (非常に良い)

KEVIN CHARLES

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
ATTENDED A FUNCTION FOR THE UKCOA IN THE EVENING - FOOD WAS LUKE WARM - YORKSHIRE PUDDINGS & GRAVY WERE BROUGHT TO THE TABLE 15 MINUTES BEFORE THE MAIN COURSE WAS SERVED SO WERE COLD WHICH SPOILT THE MEAL.
2024 年 4 月に 1 泊滞在
David からの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Kevin, I want to express our sincere apologies for the concerns you raised in your recent review. Your comments are valuable to us, and we're working on addressing these concerns to ensure a more satisfying experience for our guests. Thank you for your feedback, and we look forward to the opportunity to serve you better in the future. Sincerely, David. Royal Garden Hotel – London

10/10 (非常に良い)

Nathan

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property was nice. It was in a nice area as well and very walkable to the underground. We had a problem with our air conditioning in the room and they were quick to get someone to look at it. They bathrooms were nice and the room was very clean.
2024 年 4 月に 3 泊滞在
Aleenaからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Nathan,Thank you for taking the time to leave us a positive review. We are delighted to hear that you enjoyed the convenience of our location, room and the clean bathroom during your stay at the Royal Garden Hotel. We are especially pleased to hear that our team was efficiently able to resolve any issues you faced. We will pass your praises to the relevant departments and they will be more than happy to hear your kind words. We are looking forward to your return stay with us!Royal Garden Hotel AleenaGuest Service Agent

8/10 (良い)

Tiong Keat

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very helpful staff. Some little things: Shower stall was too small and door didn’t close effectively TV remote didn’t work. Had it changed and still didn’t work. Eventually got it right. Decor on the common areas was ok, but I freely it could have been better.
2024 年 4 月に 6 泊滞在
Davidからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Tiong, thank you for taking the time to leave us a positive review. We're delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. I want to extend my sincere apologies for the challenges you encountered during your stay. Warm regards, David. Royal Garden Hotel – London.

8/10 (良い)

NORMAN

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was in a “Superior”” Rooms are very small and shower is smaller. Breakfast is ok
2024 年 4 月に 7 泊滞在
David からの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Norman, thank you for taking the time to leave us a positive review. We are sorry that the room did not meet your expectations. Thank you for your feedback. Warm regards, David. Royal Garden Hotel – London

10/10 (非常に良い)

Marcus

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent high quality hotel. Close to everything!!
2024 年 4 月に 2 泊滞在
Aleenaからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Marcus,Thank you for your glowing review!We are pleased to hear that you enjoyed the convenience of our location during your stay at the Royal Garden Hotel. We are looking forward to welcoming you back for another lovely stay!Royal Garden HotelAleenaGuest Service Agent

10/10 (非常に良い)

Trond、Stabekk

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Proxy to Hyde Park
2024 年 4 月に 3 泊滞在
Aleenaからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Trond,Thank you for taking the time to leave a positive review. We are thrilled to hear that you enjoyed the convenience of our location during your stay at the Royal Garden Hotel. We are looking forward to your return stay with us!Royal Garden HotelAleenaGuest Service Agent

6/10 (普通)

Christina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property and rooms are spacious and clean - I had a queen deluxe room and it was very big with lots of mirrors and good lighting. No coffee maker in the room - we stayed at this hotel last year and had one with teas, hot chocolate, coffee and biscuits. Not sure why this room didn't have it. Check in was slow because the hotel had system maintenance or something. Their systems were down. It was slower to check in, but the porter was great and brought our bags up for us which was nice. Parking is onsite and convenient. However, getting into the parking garage is VERY tight. if you're in SUV or a larger car, good luck. The ramp to the underground parking feels like 5 mins to drive down it goes so low. Park at your own risk. It's also very expensive for onsite parking, £45/night. The area is perfectly situated on Kensington High Street and you have access to the tube and amazing restaurants within minutes. We always stay in this area at the end of our England trips every year. Overall, will continue to stay here, but may also explore somewhere that has parking included in the pricing.
2024 年 4 月に 1 泊滞在
Davidからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Cristina, I'm deeply sorry for the issues you faced during your stay. We take your feedback seriously and are committed to addressing the issues you encountered during your stay at the Royal Garden Hotel in London. We hope you'll consider giving us another opportunity to provide you with a much-improved experience. Sincerely, David. Royal Garden Hotel – London

10/10 (非常に良い)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff very friendly, and keen to be helpful, hotel in a nice location and within easy walking distance from underground station. Room we stayed in very nice, clean and well equiped . We would definitely stay here again .
2024 年 4 月に 2 泊滞在
vilmaからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Mark,Thank you for taking the time in giving us an excellent reviews and for staying with us. We are happy to hear that you received a good service from our staff and you enjoyed the nice location of our hotel. We are looking forward to welcoming you back for your next stay.Kind regards,Vilma

10/10 (非常に良い)

Janine

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really pleasant hotel in a great location. Bedrooms pretty large especially by London standards. Very comfy beds and bedding. Friendly and fast check in. Would definitely stay again.
2024 年 4 月に 1 泊滞在
Aleenaからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Janine,Thank you for your glowing review!We are absolutely delighted to hear that you had a wonderful experience during your stay at the Royal Garden Hotel. We are especially pleased to hear that you enjoyed the convenience of our location, your room and the swift and friendly check-in. We will gladly pass your praises about the bed comfort and the bedding to our housekeeping team and they will be more than happy to hear your kind words.We are looking forward to your return stay with us!Royal Garden HotelAleenaGuest Service Agent

10/10 (非常に良い)

Margaret

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fabulous
2024 年 4 月に 5 泊滞在
Ovini - Guest Service Agent  からの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Margaret,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, we want to hear more.We are looking forward to welcoming you back for another wonderful stay!Kind regards,

10/10 (非常に良い)

Rajesh、Watchung

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, renovated spacious rooms.
2024 年 4 月に 4 泊滞在
Ovini - Guest Service Agent からの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Rajesh, Thank you for taking the time to leave us a positive review. We are delighted to hear that you enjoyed the location of our hotel and comfort of our room during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, we want to hear moreWe are looking forward to welcoming you back for another wonderful stay!Kind regards,

10/10 (非常に良い)

Paolo、Seattle

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic uograde. The Ms or Mrs i checked in with early am was terrific. Room gorgeous.
2024 年 4 月に 4 泊滞在
Aleenaからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Paolo,Thank you for taking the time to share your positive experience with us during your stay at the Royal Garden Hotel.We're thrilled to hear that you enjoyed your room upgrade and received a warm welcome from our reception team. Providing excellent customer service is a top priority for us, and we're glad to know that our team met your expectations.We look forward to welcoming you back for another enjoyable stay.Royal Garden HotelAleenaGuest Service Agent

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Vilmaからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear John,Thank you for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 (非常に良い)

Ian

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a very pleasant stay at the Royal Garden Hotel. Modern and luxurious with helpful staff. Our room overlooked Kensington Gardens and we enjoyed the proximity to the park. Lots of options for food and close to the tube.
2024 年 4 月に 1 泊滞在
Aleenaからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Ian,We are delighted to hear that you had a pleasant stay and enjoyed the convenience of our location and the views from your room during your stay at the Royal Garden Hotel. We are especially pleased that you received a warm treatment from our team. I will gladly pass on your kind words to them, and they will be more than happy to hear them.We are looking forward to welcoming you back for another lovely!Kind regards,AleenaGuest Service Agent

10/10 (非常に良い)

Natasja

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Heel proper en netjes mooie ruime kamer.
2024 年 3 月に 2 泊滞在
vilmaからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Natasja,Thank you for taking the time in giving us an excellent review and for staying with us. We are happy to know that you found our room tidy and clean and also spacious.We are looking forward for your next stay.Kind regards,Vilma

8/10 (良い)

Dyonne

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We liked the location. The bathroom in our room was pristine. The staff was great. We didn’t like the TV. The remote control was well-used and it didn’t work properly. It would often get stuck on a command or channel and freeze. It also turned on intermittently throughout the day and night causing our sleep to be disturbed. Staff assisted us with installing a safe and tried to assist with showing us how to use the TV, but we didn’t want to change rooms. Again, the staff was amazing - very attentive.
2024 年 3 月に 3 泊滞在
Aleenaからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Dyonne,Thank you for taking the time to share your valuable feedback.We are delighted to hear that you enjoyed the location and facilities during your stay at the Royal Garden Hotel.We are especially pleased that you received a warm treatment from our team.However we are disappointed to hear that you had an unpleasant experience with the TV in your room. This is not something that normally occurs and we will escalate this with our maintenance team to have this further investigated in hopes of avoiding this from reoccurring. We are looking forward to your return stay with us!Kind regards,AleenaGuest Service Agent

10/10 (非常に良い)

Gurdeep

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a great stay. I would stay here again for future trips
2024 年 3 月に 2 泊滞在
Ovini - Guest Service Agent  からの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Gurdeep,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, please do not hesitate to contact us. We are looking forward to welcoming you back for another wonderful stay!Kind regards,

10/10 (非常に良い)

Peter

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sauberes Hotel mit freundlichem Personal, gute Lage am Hyde Park direkt am Kensington Palace. Zimmer: Unser Deluxe-Zweibettzimmer wurde aufgebettet, damit wir es als 3 Personen-Familie nutzen können. Das Zimmer war trotzdem noch sehr groß. Der vorhandene Schreibtisch war immer noch gut nutzbar und man konnte sich im Zimmer bewegen ohne sich gegenseitig auf die Füße zu treten. Das Zimmer war sauber und alle Einrichtungsgegenstände waren in Ordnung. Keine Abnutzungsspuren. Es gab eine Euro-Schuko-Steckdose. Das Bad mit Badewanne und Dusche war ebenfalls sehr sauber und ordentlich. Handtücher wurde unaufgefordert alle 2 Tage gewechselt. Unser Zimmer hatte die Fenster zur Rückseite des Hotels. Von daher war es nachts sehr ruhig. Einziger Kritikpunkt: Es gab im Zimmer keine Garderobe. Daher war das Abtrocknen lassen der nassen Regenjacken (ja, in London regnet es auch mal) nur im Bad möglich. Restaurant: Keine Aussage möglich, da wir wegen unseres Besuchsprogramms ohne Verpflegung gebucht hatten. Gegessen hatten wir meist unterwegs. Umgebung: Direkt vorm Hotel gibt es eine Bushaltestelle. Von dort gelangt man schnell in die Londoner Innenstadt. Wer lieber mit der Tube (Underground) fährt, erreicht die nächste Station ‚High Street Kensington‘ nach wenigen Minuten zu Fuß. Fußläufig sind auch einige Restaurants, Imbissläden, Lebensmittelgeschäfte und diverse Bekleidungsgeschäfte erreichbar. Zusammengefasst: Gutes Preis-Leistungsverhältnis.
2024 年 3 月に 5 泊滞在
Ovini - Guest Service Agent からの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Peter, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay at our hotel and found our staff to be friendly and accommodating.We're glad you appreciated the upgrade to our deluxe twin room, which provided ample space and comfort for your family of three. It's great to know that the room was clean, well-maintained, and equipped with the necessary amenities for a comfortable stay. We apologize for the inconvenience regarding the lack of a wardrobe in your room and will take your feedback into consideration for future improvements.We're pleased to hear that the location of our hotel met your needs, with convenient access to public transportation options and various dining and shopping establishments in the surrounding area.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back on your next visit to London! If you have any further feedback or inquiries, please don't hesitate to contact us.

10/10 (非常に良い)

Steve

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We loved everything about this hotel! We will definitely be back*****
2024 年 3 月に 1 泊滞在
Davidからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Steve, we're absolutely delighted to receive your positive review. We're thrilled to hear that you had a fantastic experience during your visit. Your kind words are greatly appreciated, and we look forward to welcoming you back in the near future. Warm regards, David. Royal Garden Hotel – London

10/10 (非常に良い)

Elaine、Glasgow

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
What I liked: Spaciousness and comfort of public areas Cleanliness Decor Friendliness and courtesy of staff Location - proximity to Kensington Palace gardens, museums, shops, restaurants and cafés Quality of live musical entertainment in Piano Bar (superb) Huge array of food and drink at breakfast; plethora of fresh fruit; delicious smoothies Quality of bed linen (so soft) and firmness of support from mattress What I disliked/was disappointed by: Lifts not working some of the time Limited non-shellfish fish, vegetarian and vegan options in Origin and Piano Bar Couldn't use my Silver Status food and drink discount in the Asian restaurant on site and in any case I was unable to reserve a table on a suitable day/time My room was so small that I had to ask for the glass table and chair to be removed in order to create space for my suitcase
2024 年 3 月に 3 泊滞在
Davidからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Elaine, thank you so much for your kind words and for choosing to stay at the Royal Garden. We're thrilled to hear that you had a fantastic experience during your visit. I want to extend my sincere apologies for the challenges you encountered during your stay. Your comments are valuable to us, and we're working on addressing these concerns to ensure a more satisfying experience for our guests. Sincerely, David. Royal Garden Hotel – London

10/10 (非常に良い)

ANDREW

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked the immediate proximity to Hyde Park. Although I book a standard room, I had a great view from the 8th floor all the way down Kensington High Street.
2024 年 3 月に 2 泊滞在
Ovini Guest Service Agent からの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Andrew,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, we want to hear more. We are looking forward to welcoming you back for another wonderful stay!Kind regards,

10/10 (非常に良い)

Sarah

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ask for a renovated room—they’re beautiful. Exceptional breakfast buffet was included in our stay. Amazing location a 5 min walk from a tube line and right beside gorgeous Kensington Gardens. High quality room amenities such as Walker’s biscuits and Cadbury hot chocolate. Very expensive area and very expensive restaurants on site.
2024 年 3 月に 3 泊滞在
Aleenaからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Ms. Sarah, Thank you for taking the time to leave us a positive review. It's wonderful to hear that you enjoyed your stay at the Royal Garden Hotel and appreciated the convenience of our location. We strive to offer high-quality amenities to enhance our guests' experiences, and we're glad that you enjoyed the treats. We will also pass your comments to our Food & Beverage team who can evaluate Thank you once again for your kind words, and we hope to welcome you back for another memorable stay in the future!Kind Regards, Aleena Waqar Guest Service Agent

10/10 (非常に良い)

Kristina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect for Royal Albert hall.
2024 年 3 月に 1 泊滞在
Aleenaからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Kristina,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel.We are looking forward to welcoming you back for another wonderful stay!Kind regards, AleenaGuest Service Agent

8/10 (良い)

Uwe

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Das Frühstücksbuffet ist in anderen Hotels dieser Preisklasse um einiges abwechslungsreicher und reichhaltiger.
2024 年 3 月に 6 泊滞在
Davidからの返信 (投稿日 : 2024 年 3 月 28 日)
Lieber Uwe, wir freuen uns sehr über deine positive Bewertung. Es freut uns ganz besonders, dass es Ihnen gefallen hatdas Frühstücksbuffet in unserem Restaurant Origin Kensington.Herzliche Grüße, David. Royal Garden Hotel – LondonDear Uwe, we're absolutely delighted to receive your positive review. We're especially pleased that you enjoyed the breakfast buffet in our restaurant Origin Kensington.Warm regards, David. Royal Garden Hotel – London

10/10 (非常に良い)

Alicia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and staff
2024 年 3 月に 1 泊滞在
vilmaからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Ms. Alicia,Thank you for taking the time in giving us a good review and for staying with us. We are happy to hear that you found great our staffs and the hotel location. We are looking forward for your next stay.Kind regards,Vilma

8/10 (良い)

Lorenzo

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
the room was cold at first and the air conditioning system didn't work. the staff was very nice and above all the breakfast was magnificent
2024 年 3 月に 3 泊滞在
Ovini- Guest Service Agentからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Lorenzo,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. We apologize for the initial discomfort caused by the cold room and malfunctioning air conditioning. Our team is grateful for your kind words regarding their service and delighted that you enjoyed our magnificent breakfast. Your feedback is crucial, and we're committed to addressing the air conditioning issue promptly. We hope to have the opportunity to welcome you back for a more comfortable stay!Kind regards,

10/10 (非常に良い)

Peter、Stockholm

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
vilmaからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Mr. Peter,Thank you for taking the time in giving us an excellent review and for stay with us. We are happy to welcoming you back for your next stay.Kind regards,Vilma

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Luxury and clean but way overpriced and poor service/staff
2024 年 2 月に 1 泊滞在
Aleenaからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Sir/Madam,Thank you very much for choosing Royal Garden Hotel for your recent trip.We appreciate the time you have taken to share your thoughts about your stay at our hotel. We are constantly striving to enhance our services, and your insights help us in our efforts to improve.We are disappointed to hear that you had an unpleasant experience with our staff. I will pass your feedback to our team in hopes to avoid this from occurring in the future. Please feel free to contact us for any further queries.We do hope that we will be able to welcome you back for a more pleasant stay.Kind regards,AleenaGuest Service Agent

8/10 (良い)

Jenny、San Francisco

2024 年 3 月に 5 泊滞在
Vilmaからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Jenny,Thank you for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 (非常に良い)

Doriana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good service and very clean
2024 年 3 月に 2 泊滞在
Davidからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Doriana, thank you for taking the time to leave us a positive review. We're delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. We can't wait to host you again on your next visit. Kind regards, David

10/10 (非常に良い)

Doriana

2024 年 3 月に 1 泊滞在
Ovini - Guest Service Agent からの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Doriana,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London.If there's anything specific you loved about your stay that you would like to share, please do not hesitate to let us know.We are looking forward to welcoming you back for another wonderful stay!Kind regards,

10/10 (非常に良い)

Sam

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I don't want anyone to know how awesome this hotel is, I loved it
2024 年 3 月に 2 泊滞在
Sakib - Guest Service Agentからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Sam,Thank you for your wonderful review! We're thrilled to hear that you loved your stay at our hotel. Your feedback means a lot to us, and we appreciate your kind words.We look forward to welcoming you back for another wonderful stay in the future.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm Regards

6/10 (普通)

Mark

出張
I was in room 729 and 728 was under construction, very noisy drilling !!
2024 年 3 月に 1 泊滞在
Sakib - Guest Service Agentからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Mark,Thank you for choosing to stay with us at The Royal Garden Hotel and for taking the time to share your feedback.We apologise for the inconvenience caused by the noise in the neighboring room during your stay.Your comfort is of the utmost importance to us, and we regret that this disruption affected your experience with us. Please be assured that we take your feedback seriously, and we will address this issue with our team to prevent similar occurrences in the future moving forward.We appreciate your understanding and hope to have the opportunity to provide you with a more peaceful and enjoyable stay during your next visit. If there's anything else we can assist you with, please don't hesitate to let us know.Warm Regards