外観
利用可能日を確認

レジデンス・イン・ロンドン・ケンジントンの口コミ

4 out of 5
レジデンス・イン・ロンドン・ケンジントン
181-183 Warwick Road, London, England

口コミ

8.4

とても良い

評価 10 - 1004 件の口コミ中 473 件が非常に良い" "
評価 8 - 1004 件の口コミ中 311 件が良い" "
評価 6 - 1004 件の口コミ中 116 件が普通" "
評価 4 - 1004 件の口コミ中 57 件が不満" "
評価 2 - 1004 件の口コミ中 47 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

8.2/10

設備とサービス

8.2/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

6/10 (普通)

SEIYA

Good Breakfurst service
2024 年 4 月に 7 泊滞在

10/10 (非常に良い)

Yoshito

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
レジデンスインは最高‼︎
フロントでのチェックイン時にマリオット会員カードを提示したが、「番号が登録されていません」と言うので携帯で確認していたら、「やっぱりありました」ってそれからの態度が変わったのであまり気分が良くなかった。 エレベーター、ランドリーの一部は故障中だったが、それ以外の環境、サービスとも大変良かった。
2020 年 3 月に 2 泊滞在

8/10 (良い)

moto、日本　京都市

家族旅行
良かった点 : 清潔度
朝食の内容及び質ともにごく普通。 フロント横のエレベーターの数が少ない(２個)ため 殆ど階段を利用していた。幸い宿泊部屋は三階だったが。
2019 年 12 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、設備とサービス
朝食が種類が多い。部屋の設備が良かった。スタッフの人の感じが良かった。テスコが近い。部屋のWi-Fiが無料になったら嬉しい。
2019 年 12 月に 2 泊滞在

6/10 (普通)

Farooq

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Price was lower than other hotels around. Staff was very friendly especially restaurant staff for breakfast. Breakfast is the only thing they served and we felt were required to keep the price reasonable. Their 3 person accomodations with sofa bed in the kitchenette are was attractive as we were 3 persons. No direct transportation to central London where all attractions are. We ended up using Taxis which made the comparatively lower room rent balanced out at the expense of time required to travel.
2024 年 5 月に 8 泊滞在

6/10 (普通)

Yvette May Lin

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Master bedroom, the bed is placed very close to the cupboard. I have hurt myself many times as I walked towards the cupboard . Dryers in the basement need to be replaced. Clothes have taken a long time to dry or damp even after 2-3 cycles. Hours of operation for laundry needs to be 24 hours. Most of us are out during the day. By having laundry room closed at 11pm, this is not feasible at all. We stayed on the 4th floor. There is a particular housekeeping staff has a bad body odor. Every morning, we could smell her all the way to the elevator. It’s very unpleasant. Please advise all staffs to be hygienic. Wait time on elevator is incredibly slow. Breakfast time is 6.30-10.30 on weekdays. It needs to be extended to 11am. Customers are on vacation and don’t get up too early for breakfast. This is our second time staying at this property. On both times, we had requested for a 2 bedroom suite. On the first time our rooms are bigger. This time, the rooms seemed smaller. Honestly, I don’t think I’d stay here again. The main reason I picked this place is the laundry facility and free breakfast. Both did not meet my expectation.
2024 年 5 月に 7 泊滞在

8/10 (良い)

Bonnie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Rishavからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Bonnie,Thank you for your time to give us a feedback.Kind regards,Rishav

10/10 (非常に良い)

Patricia、Burnaby

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a great stay at the hotel as it is close to several tub stations and buses. They don't have on-site parking but you can reserve a spot at the Tesco supermarket (literally next door). The self service laundry was great but can get really busy...we had to do laundry past midnight as the machines were not available. Had issues when I asked for dishwasher tablets (house keeping had not left me any on some days) and a change of sheets for my baby's cot, no one came up and I had to walk up to the front desk or house keeping to directly ask. The hotel came with daily full english breakfast but if you go late, not much food is left. I do highly recommend to people who want space and the convenience of an apartment style hotel as I would stay again. Bonus, there is an amazon locker off to the side of the lobby but the reception would accept packages on your behalf if you let them know in advance.
2024 年 5 月に 11 泊滞在
Rishavからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Patricia,Thank you for your feedback. We really appreciate it and has been shared with the team.Kind regards,Rishav

10/10 (非常に良い)

Reza

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 5 泊滞在
Rishavからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Reza,Thank you for your time to give us a feedback.Kind regards,Rishav

10/10 (非常に良い)

MAHENDRA

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location and great staff.
2024 年 4 月に 6 泊滞在
Rishavからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Mahendra,Thank you for your feedback. We really appreciate it and has been shared with the team.Kind regards,Rishav

8/10 (良い)

Rose、Ripley

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed our short stay at the Resident Inn. The staff were excellent and we liked our room. We would recommend this hotel and we would stay here again. The only negative I have was the view out of our window from the fourth floor and the early wake up with the cleaning team. Parking is available next door at Tesco and charging points for your electric vehicles.
2024 年 5 月に 1 泊滞在
Rishavからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Rose,Thank you for your feedback. We really appreciate it and has been shared with the team.Kind regards,Rishav

8/10 (良い)

WAI PING

2024 年 5 月に 5 泊滞在
Rishavからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Wai Ping,Thank you for your feedback. We really appreciate it and has been shared with the team.Kind regards,Rishav

10/10 (非常に良い)

Esther

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a wonderful stay. The room was comfortable and the breakfast was excellent.
2024 年 5 月に 8 泊滞在
Rishavからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Esther,Thank you for your feedback. We really appreciate it and has been shared with the team.Kind regards,Rishav

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hospitality, breakfast spread. Comfortable beds. Quiet rooms.
2024 年 5 月に 6 泊滞在
Rishavからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Michael,Thank you so much for taking time to review us.Your complement has been shared with the team and is happy to get your feedback.We look forward to welcoming you back. Kind regards,Rishav

10/10 (非常に良い)

Monique

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Mooie accommodatie, prachtige kamers met volledig uitgeruste keuken. Ideaal voor gezinnen. Heerlijk ontbijt en zeer behulpzaam personeel.
2024 年 5 月に 4 泊滞在
Rishavからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Monique,Thank you so much for taking time to review us.Your complement has been shared with the team and is happy to get your feedback.We look forward to welcoming you back. Kind regards,Rishav

10/10 (非常に良い)

richard

カップルで旅行
The staff was friendly and very attentive. The free laundry needs attention. The washers left things too wet for the dryers. I had too run the dryer through 3 cycles to finally get the load dry. It took 3 hours out of my time and multiple trips to get the job done. The other patrons had the same problem.
2024 年 5 月に 4 泊滞在
Rishavからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Richard,Thank you for your time reviewing us. Your complement has been shared with the team and the hotel management has been notified with the issue you had with the tumble dryer.We look forward to serving you soon here at The Residence Inn London Kensington.Kind regards,Rishav

10/10 (非常に良い)

Deborah

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel, pefect location. The 2 bedroom suite was exactly what we needed it. Breakfast was good but they ran out of cutlery and some food several times. I called the front desk for a set of sheets for the pull out sofa and they said it was going to $10 a day and I said nevermind. They checked and saw that I was an rewards member and decided not to charge me for them. That was the only questionable issue. Over all a great stay!!
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Sheila

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the big room, and the delicious breakfast including fresh fruit salad. All the staff I encountered were great. One front desk staffer remembered which room I was in after only 2 days, and the breakfast buffet staff including Gurpreet, Monika and Roberto gave a great start to our day. Our room was quiet, the bed was comfy, and the tiny dishwasher was a nice touch.
2024 年 4 月に 7 泊滞在

6/10 (普通)

Zeenat

家族旅行
良かった点 : スタッフとサービス、設備とサービス
Very small & congested room area
2024 年 4 月に 4 泊滞在

6/10 (普通)

Victoria

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Hotel was very busy. No hot water in shower, bathroom floor dirty. The room booked was not available & a comparable option was not provided. An upgraded room was available that we had to pay an extra 50 euro per night. Staff was very friendly but hotel felt very over used & crowded.
2024 年 4 月に 5 泊滞在

8/10 (良い)

Shannon、San Rafael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good- did not need handicapped room but fine. Sink in bathroom would not turn off & one light out. Breakfast was good- Ahmed was so nice and helpful. Reception always helpful and friendly. Good location.
2024 年 4 月に 3 泊滞在

4/10 (不満)

Andrew

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very disappointed with standard of decor and cleanliness. Staff were great.
2024 年 4 月に 2 泊滞在

8/10 (良い)

Carla、Albuquerque

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 7 泊滞在

10/10 (非常に良い)

Karin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This is a great location, buffet breakfast was very convenient , helpful staff.
2024 年 4 月に 6 泊滞在

8/10 (良い)

santiago

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is well located with easy access. The bathroom is a little small for 3 guests
2024 年 4 月に 5 泊滞在

10/10 (非常に良い)

Brett

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I have no idea how anyone could rate lower than 10/10 based on my experience. The staff was friendly, hotel clean, rooms spacious and well-appointed, and the location was flawless.
2024 年 4 月に 8 泊滞在

10/10 (非常に良い)

Eleanor

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was close to very good restaurants. A little too far from Earls Court station but manageable to walk 😊
2024 年 4 月に 5 泊滞在

10/10 (非常に良い)

Jerome

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really enjoyed our stay, good hotel for our family of 4
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Allyn

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place
2024 年 3 月に 8 泊滞在

8/10 (良い)

sachin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The rooms were clean but a bit dated, could have been better. (Sofa, bathroom and room paint) The staff was superb and housekeeping was good too. Samiya and Sophie at the reception were a great help.
2024 年 4 月に 6 泊滞在

8/10 (良い)

Fauzia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
good place to stay, central , easy access to transport. Next to large grocery shop and the top rated Iranian food just across .. delicious
2024 年 4 月に 8 泊滞在

8/10 (良い)

Natalie Jane

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a great experience here at Residence Inn Kensington. We would definitely consider returning in the future! It was about a 13 minute walk to the nearest Underground station, so that was just something we had to account for in our travel times, but overall it wasn’t a make or break for us. We do wish the hotel had its own restaurant for dinners as opposed to take out from the Italian across the street for “room service.” It was a quiet neighborhood and a lot really enjoyed the area. Overall the accommodations, staff friendliness, and ease of our stay was great. Highly recommend.
2024 年 4 月に 6 泊滞在

6/10 (普通)

beatrice

小さなお子様連れの家族旅行
良かった点 : 清潔度
The location
2024 年 4 月に 12 泊滞在

10/10 (非常に良い)

Adriana

良かった点 : 施設のコンディションと設備
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Genevieve

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Kate

2024 年 4 月に 2 泊滞在

8/10 (良い)

Amelie

家族旅行
良かった点 : 清潔度、スタッフとサービス
The kitchen does not have basics such as oil and salt, we had to buy everything. Lucky us the Tesco is next door ! The sofa’s mattress was a way too much soft. The bathroom door was not closing properly. Generally speaking people are super kind
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Andre

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We want to give a big thank you to Cecilia ( breakfast) that was so nice and helpful with us every day !
2024 年 4 月に 8 泊滞在

10/10 (非常に良い)

IDIL

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My daughter and I enjoyed a very comfortable stay, benefiting from its proximity to public transport and rooms that are not only spacious by London standards but also very comfortable. The bathroom was spotlessly clean, and the breakfast was superb. A special thank you to Roberto, the host, for providing a dining experience comparable to a restaurant's. As a Human Resources Manager, I was particularly struck by the staff's approach and treatment. They were exceedingly polite and attentive, offering the comfort of a boutique hotel. The gym and complimentary laundry service were also excellent features. I will definitely consider this hotel as my first choice in the future. A big thank you to everyone else at the reception whose names I may not recall.
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Raquel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was very convenient location
2024 年 3 月に 5 泊滞在

10/10 (非常に良い)

Judith

2024 年 4 月に 5 泊滞在

10/10 (非常に良い)

Alexej

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Breakfast was great and the staff was very friendly and attentive, highly recommend this hotel.
2024 年 3 月に 5 泊滞在

10/10 (非常に良い)

Christopher

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Apartment was ideal and location great for commuting
2024 年 4 月に 4 泊滞在

8/10 (良い)

Sanjay

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good sized rooms, brilliant breakfast, toilet paper was like cardboard though!!
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Shannon Lee、north tonawanda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Outstanding service!! Cannot say enough about how well the staff did in exceeding our expectations at every opportunity. The ONLY complaint is the lift- undersized for the property, and with a disabled guest the stairs are not an option. Wasted quite a bit of time waiting and heard many complaints from other giests about the same.
2024 年 3 月に 6 泊滞在

8/10 (良い)

Diana

家族旅行
The property was convenient to the train and walkable to the attractions we were interested in.
2024 年 4 月に 3 泊滞在

8/10 (良い)

Christian、Köln

家族旅行
All in all it was Standard
2024 年 4 月に 5 泊滞在

8/10 (良い)

Harvinder

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 施設のコンディションと設備
Check in staff was unfriendly and was actually charged for room x 4 days to credit card by mistake….the staff didnt realise until this was pointed out. Room was a good size and the small kitchen was ideal for cooking but room needed a good hoover. The sofa bed was very comfortable for sleeping and sitting. Housekeeping staff were very accomodating. Laundry facilities very welcomed especially with a child. Breakfast was ok. Tesco nearby was a bonus. Hotel bit out of the way. Plenty of public transport available and was easy to get around.
2024 年 4 月に 4 泊滞在

8/10 (良い)

Kyle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 7 泊滞在

8/10 (良い)

Kai

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Sehr freundliches und kompetentes Personal.
2024 年 3 月に 5 泊滞在