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ザ ヒルクレスト ホテルの口コミ

3 out of 5
ザ ヒルクレスト ホテル
75 Cronton Lane, 0, Widnes, England

口コミ

7.6

良い

評価 10 - 579 件の口コミ中 164 件が非常に良い" "
評価 8 - 579 件の口コミ中 234 件が良い" "
評価 6 - 579 件の口コミ中 110 件が普通" "
評価 4 - 579 件の口コミ中 39 件が不満" "
評価 2 - 579 件の口コミ中 32 件が非常に不満" "

8.0/10

清潔度

8.4/10

スタッフとサービス

7.2/10

設備とサービス

7.2/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

6/10 (普通)

宿泊されたお客様

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
良い
リーズナブルで駐車場も広く良かったです　次回も利用します

2/10 (非常に不満)

Swerve

出張
This hotel has been done up nice rooms, went to get a drink from bar at 2130 to find it shut four to having lots of trouble in there drugs etc, went earlier next night to find it was completely shut even restaurant for a party event, the hotel feel unsafe as they have lots of residents there hanging around smoking weed arguing till early hours I even saw one of them letting a dog out there car boot for air then putting it back in the place felt like a ymca
2024 年 5 月に 2 泊滞在

8/10 (良い)

Keith

Very pleasant at Reception. Waitress service good. Lift antiquated and noisy
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Neil

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very polite and helpful, good facilities and food was good as well, well recommend for a stay.
2024 年 4 月に 2 泊滞在

4/10 (不満)

Peter

カップルで旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Staying for 1 night was plenty. The rooms have been modernised 3 years ago, however, there has been large omissions such as basic bathroom amenities which are tired and damaged. The shower failed to work at all, and when it did kick in, was happy to cover everyones temperature zone ranging from ice cold to burn your face off hot, and it does this all by itself. And dont think that even though you are on the top of the building that you wont get to hear the party, the walls are paper thin and the party will leave you tired with a disturbed nights sleep on an aging mattress. Breakfast. Not enough tables made up. No one on hand to clear tables and prep for more. The chef decided to dissappear with absolutely no food left at the self service servery for guests arrivjng, and this was not even 0845 yet. The reception and bar staff were welcoming and happy to help out and the standards of hygeine were as should be expected. Location is great too. Just be open minded when booking, its a clean room for the night.
2024 年 3 月に 1 泊滞在

8/10 (良い)

Nicholas

2024 年 2 月に 1 泊滞在

8/10 (良い)

Ann

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
All great mostly
I did originally like the non carpet floors but found it very noisy in the corridors with people walking and doors banging. I could hear the music from last night but that was not an issue . A full mirror in the bedroom would have been nice. Unusual I thought not to have one. Everywhere nice and clean and everything me very friendly of course :)
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Dale

家族旅行
良かった点 : スタッフとサービス
2024 年 2 月に 1 泊滞在

6/10 (普通)

Alison

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Stayed at this hotel before over the years, room was lovely, paid for a deluxe, shower in the bathroom was a disgrace, hardly any pressure, you had to hold it, mentioned when checking out and they said were aware already!!! Breakfast was disappointing, cold food, cold plates, had to ask for bread for toast. Think it might be used at present for homeless. Receptionist was lovely and friendly. Foyer area has had a refurbish and very nice.
2024 年 1 月に 2 泊滞在

8/10 (良い)

JANET

良かった点 : 清潔度、スタッフとサービス
2024 年 1 月に 2 泊滞在

8/10 (良い)

Gary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A very nice hotel with excellent facilities. Staff were very friendly and the food was lovely. The bedroom was ok but in need of redecoration and the restaurant was cold and not comfortable but would stay again
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Malaki

2023 年 12 月に 1 泊滞在

6/10 (普通)

Elizabeth

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Booked a Twin room,have normally stayed in a Double. The room was very small and the single beds were very small.!! Like Caravan single beds. Did not sleep well at all.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Ena

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A very friendly Hotel all staff couldn't do enough for you, the recent re- decoration is absolutely beautiful to both the rooms and passages.
2023 年 12 月に 1 泊滞在

8/10 (良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 7 泊滞在

8/10 (良い)

Simon

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent value for money
Lovely hotel and excellent value for money. Only issue was the shower was not working very well and we didn’t have to time to ask for it to be rectified.
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Ken

2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Malaki

2023 年 11 月に 1 泊滞在

2/10 (非常に不満)

Brandon

2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

suzanne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Reception staff were lovely and welcoming and just the best
2023 年 10 月に 1 泊滞在

2/10 (非常に不満)

Gemma

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is being used to hose students and homeless persons. When we arrived it was full of noisy students and we could see guests smoking out of their bedroom windows. In addition to this there were people with clear addiction issues at the property vomiting on it. We were travelling with two children and the hotel was not a safe place to take them. We had requested a slightly earlier check in (30 mins max) to allow us to get ready for a family funeral and were turned down. We did not even check in as this hotel was not suitable for habitation by paying guests.
2023 年 10 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Disappointing
room was not in good order. Only 1 bedside light worked . TV aerial not connected. Bathroom and shower were tatty and needed decorating. Drainage of shower was very poor . The lift button regularly failed to connect. Breakfast food was cold and not pleasant to eat.
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Eric

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
GREAT PLACE TO STAY
nice place, nice big bedrooms with brewing facilities but bathroom could do with a refurb but still enjoyed shower but it was from taps not a unit.great food loved it, good selection of drinks. very friendly and proffesional staff from the minute you get there to leaving, front desk to restuarant to domestics, defintly would stay there again and would recommend it
2023 年 9 月に 1 泊滞在

8/10 (良い)

Dawn

2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Caroline

2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

Kristian

2023 年 8 月に 1 泊滞在

8/10 (良い)

Ian

2023 年 8 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
there were no towels for everyone, there was hair on the bed, the shower was very bad and the breakfast was very poor.
2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Tim

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在

6/10 (普通)

Shaun

出張
気になった点 : スタッフとサービス
Not a great place to stay, building works, unintrested staff and not exactly good value for money.
2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

Vicky

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在

8/10 (良い)

Jane

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 7 月に 2 泊滞在

2/10 (非常に不満)

G

2023 年 7 月に 2 泊滞在

6/10 (普通)

Ray

2023 年 7 月に 1 泊滞在

8/10 (良い)

Jonathan

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Food and service was excellent!
Very swish entrance, room was great, comfy enough, restaurant was surprisingly good, i enjoyed the open front to the restaurant giving very airy, almost al fresco dining. I was working nearby and thoroughly enjoyed my stay. Food and service was excellent!
2023 年 6 月に 6 泊滞在

8/10 (良い)

Steven

出張
良かった点 : スタッフとサービス、施設のコンディションと設備
Mr Potts
Nice to see the property being updated intetnally, my room was pleasant but uncomfortably warm saying that fan and aircon unit was provided. Shame the bathroom was dated. The new mini fridge in the unit was not very effective. The meal deal was great but breakfast was poor!. Overall not a bad stay but way overpriced.
2023 年 6 月に 1 泊滞在

6/10 (普通)

Anne

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Beds in rooms were awful. Hotel being renovated. Carpets were ripped up and renovation in rooms were very noisy early in the morning. Staff were very pleasant.
2023 年 5 月に 2 泊滞在

4/10 (不満)

Steven

出張
気になった点 : 清潔度
Poor
I have stayed in much better for less. Unfortunately I paid a premium but the property did not match my expectation. The breakfast was poor in fact very poor! limited choice. I wont be back. The room was ok , not the cleanest and I had no TV remote.
2023 年 3 月に 1 泊滞在

6/10 (普通)

Stuart、Windsor

カップルで旅行
Nice bar area. Basic rooms, they don’t look like they have been done up for a long time and some of the interior decor has long seen better days. Shower was awful and struggled to get pressure. Breakfast restaurant was freezing cold. Not great value
2023 年 2 月に 2 泊滞在

10/10 (非常に良い)

Colin

2023 年 2 月に 1 泊滞在

6/10 (普通)

Aoife

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Very nice staff and restaurant looked lovely. However, rooms are very run down - doors don’t close properly, the radiator can’t be turned off, there was a hole in bathroom door…general rooms in need of a update.
2023 年 2 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス
im led to believe it was once a great hotel, then it went downhill, it looks like they are trying to make it great again, it does need alot of work, the reception and bar areas are really nicely done, the rooms are clean and adequate, the staff are very helpfull and obliging, but theres something not quite right, managment maybe
2023 年 1 月に 1 泊滞在

2/10 (非常に不満)

James

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Paid £99 room 24 for the night, breakfast not included, the room was so tired and full of marks. We booked as a treat we got a stag room than couples room, had a velvet head board and it had finger marks from last guests in it awful wanted to go home it was filthy, oh but Reception looks fantastic but after you walk past and into rooms area it is so dirty and tired, we took pictures it was that rundown disgusting. No info whatsoever in room about restaurant when I ask reception where’s info she said we don’t put info in rooms as restaurant is a separate entity!! Hello! The big board on the roadside says Hillcreast and Restaurant, Lift did not work. Our room was next to stairs door every time someone walked through it banged!! Put a bloody hush bar on it even TLodge have these. What’s wrong with you guys where has the class gone , we stayed at Prem Lodge week before IT WAS so clean, oh it knocked spots off your filthy room half the price. You should not charge £99 it was only worth £50 with a explanation that you are getting an awful room in fact you should show people the room before they pay shame on you Hillcreast I took pictures and the are on my fb page your room should be closed down it was filthy and tired and you really did not give a toss, close the section down stop ripping nice couples off, revamp but not on the go, have a look at the pictures tired and dirty so disappointing stop selling 3rd class at first class price.
2023 年 1 月に 1 泊滞在

10/10 (非常に良い)

M D

2023 年 1 月に 1 泊滞在

6/10 (普通)

Sharon

家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス
On the outside the hotel looks amazing, the reception and restaurant to. The front of house staff were great, friendly and welcoming. Breakfast was lovely but the room it is in appears to be a little make shift, as if it is something they only thought about. The rooms and room areas we a lot different. The rooms were predominately clean and tidy, but with issues. The furniture is very dated, with draws that dont open properly and just looks very different to the polished reception. When we arrived they was a pile of dirty linen left on the floor in the hall way, and was still there the next day. Not a great look. At one point the lift was broken and they appeared to spend an amount of time looking for a member of staff to reset it, just ring a repair man! H&S would have been better served by a qualified elevator repair service than Joe from back of house. On one of the mornings it looked as if someone had been sick on the front steps and it took a little while for that to be cleaned. I think for £100 per night, they need to up their game a little. Would i stay there again, I dont know. I do need to finish that the staff were very good and approachable.
2023 年 1 月に 1 泊滞在

10/10 (非常に良い)

ANN

2023 年 1 月に 1 泊滞在

10/10 (非常に良い)

Bob

2023 年 1 月に 1 泊滞在

10/10 (非常に良い)

Kirstie

2023 年 1 月に 1 泊滞在

2/10 (非常に不満)

Andrea

良かった点 : 客室の快適度
気になった点 : 清潔度、スタッフとサービス
2022 年 12 月に 2 泊滞在