スイート キングベッド 1 台 | セーフティボックス (室内)、遮光カーテン、防音設備、ベビーベッド (無料)
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ザ アイヴンズ オートグラフ コレクションの口コミ

5 out of 5
ザ アイヴンズ オートグラフ コレクション
Rua Capelo 5, Lisbon

口コミ

9.4

最高に素晴らしい

評価 10 - 50 件の口コミ中 42 件が非常に良い" "
評価 8 - 50 件の口コミ中 4 件が良い" "
評価 6 - 50 件の口コミ中 0 件が普通" "
評価 4 - 50 件の口コミ中 3 件が不満" "
評価 2 - 50 件の口コミ中 1 件が非常に不満" "

9.8/10

清潔度

9.4/10

スタッフとサービス

8.6/10

設備とサービス

9.8/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Candra、Hermitage

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I cannot say enough positive things about this hotel. It exceeded my expectations greatly. I spend much time researching hotels and areas and decided on The Ivens. My husband and I enjoyed the friendly staff, the gorgeous decor, the romantic ambiance of the bar and restaurants. There were plenty of options on cocktails, liquors, wines and the food was impeccable. The area was quiet, safe and walkable to many restaurants. The concierge was extremely helpful and gave us daily recommendations. The room was spacious, storage for luggage was wonderful and they left daily tips and treats in our room. If you are considering this hotel, look no further. When we return to Portugal again, it will certainly have our business. Thank you Ivens for a superb stay to celebrate our 5 year wedding anniversary.
2024 年 3 月に 6 泊滞在

10/10 (非常に良い)

Ricardo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel lindo e charmoso no Chiado !
Você de cara vê o atendimento pelo astral e gentileza dos recepcionistas.Te recebem com uma taça de espumante enquanto conferem a reserva .A arquitetura e a decoração são lindíssimas com um aroma delicioso! O Amenities são da Acqua do Parma azuis, Blue Mediterrâneo , essência maravilhosa. O ponto máximo é o café da manhã no belo restaurante Rocco , que funciona no jantar com dj e espetacular culinária italiana. Amei o serviço, Super indico e vou voltar .
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

ALFREDO

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfecta ubicación y de primera
Hotel perfecto en zona céntrica con los comercios y restaurantes muy cercanos . Muy elegante con un restaurant de primera .
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Rachel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing hotel, in great location!
The staff was incredible, we stayed here for NYE and couldn't have had a better time. Rocco the restaurant attached is also fantastic. Location is also amazing!
2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Robert

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 3 泊滞在

8/10 (良い)

Robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A good hotel in all respects with an outstanding restaurant.
2023 年 10 月に 4 泊滞在

10/10 (非常に良い)

Jeffrey、Larchmont

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff and nice rooms
2023 年 10 月に 4 泊滞在

10/10 (非常に良い)

Candace

2023 年 10 月に 3 泊滞在

10/10 (非常に良い)

Steve

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property and nice location
2023 年 9 月に 5 泊滞在

2/10 (非常に不満)

Sohail

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Terrible
2023 年 8 月に 4 泊滞在

10/10 (非常に良い)

Gabrielle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Séjour incroyable! L’hôtel est beau, propre et la chambre très confortable. Le personnel est très attentionné. Le bar et restaurant sont incroyables!
2023 年 8 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Exceptional hotel
The level of service started with emails a week before our arrival to finalize our transportation, sightseeing, and comfort requirements.
2023 年 7 月に 4 泊滞在

10/10 (非常に良い)

Linda

2023 年 7 月に 3 泊滞在

10/10 (非常に良い)

David、Boston

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was outstanding on every level from our room and the restaurant to the location. Bravo!!
2023 年 7 月に 3 泊滞在

10/10 (非常に良い)

Hailey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent stay
Beautiful hotel with great service. We will definitely stay here again when in Lisbon. The hotel is also in a very walkable area. we never had to take an uber anywhere.
2023 年 6 月に 2 泊滞在

8/10 (良い)

Delores

2023 年 6 月に 4 泊滞在

10/10 (非常に良い)

Tatiana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Impecável!
Atendimento impecável! Atenciosos antes mesmo da nossa chegada.
2023 年 4 月に 4 泊滞在

10/10 (非常に良い)

Alex

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely neighborhood and great service, a very charming hotel.
2023 年 2 月に 3 泊滞在

10/10 (非常に良い)

Fiona

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect city break hotel.
Great location, fabulous hotel.
2023 年 1 月に 3 泊滞在

10/10 (非常に良い)

Pierre

2023 年 1 月に 3 泊滞在

10/10 (非常に良い)

Nelia

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were very courteous knowledgeable and Place is clean.

10/10 (非常に良い)

Jocelyn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The decor of the hotel is very elegant. The staff was extremely friendly and accommodating. The hotel is perfectly located to all of Lisbon’s famous attractions. I would definitely stay here again when I travel back.

10/10 (非常に良い)

Avraham

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Luxury with a cherry on top
A m a z i n g!
2022 年 12 月に 4 泊滞在

10/10 (非常に良い)

Ignacio

2022 年 11 月に 1 泊滞在

10/10 (非常に良い)

DEREK

2022 年 9 月に 2 泊滞在

10/10 (非常に良い)

deepak

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent staff and clean rooms
2022 年 8 月に 3 泊滞在
Tomas Potierからの返信 (投稿日 : 2022 年 9 月 9 日)
Dear Deepak,Thank you for taking the time to review your stay with us! Thank you as well for the lovely words. We're very happy to see that you have enjoyed your time with us and we hope to see you again with us soon!Kind regards,Tomás PotierThe Ivens

10/10 (非常に良い)

Tayla

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Forget about the nice location and design (though they’re superb), it has the BEST shower! Restaurants are also great.
2022 年 8 月に 2 泊滞在
Tomas Potierからの返信 (投稿日 : 2022 年 9 月 9 日)
Dear Tayla,Thank you for taking the time to review your stay with us! Thank you as well for the lovely words. We're very happy to see that you have enjoyed your time with us and we hope to see you again with us soon!Kind regards,Tomás PotierThe Ivens

10/10 (非常に良い)

Georges

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Fantastic
2022 年 8 月に 4 泊滞在
Tomas Potierからの返信 (投稿日 : 2022 年 9 月 9 日)
Dear Georgres,Thank you for taking the time to review your stay with us! Thank you as well for the lovely words. We're very happy to see that you have enjoyed your time with us and we hope to see you again with us soon!Kind regards,Tomás PotierThe Ivens

10/10 (非常に良い)

Phoi Thi

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Happy place
Wonderful ladies trip in lisbon. Great location. Service was amazing. Love the jo Malone products. Everyone was happy with the hotel. Bar and restaurants are super.
2022 年 7 月に 3 泊滞在
Tomas Potierからの返信 (投稿日 : 2022 年 9 月 9 日)
Dear Phoi Thi,Thank you for taking the time to review your stay with us! Thank you as well for the lovely words. We're very happy to see that you have enjoyed your time with us and we hope to see you again with us soon!Kind regards,Tomás PotierThe Ivens

10/10 (非常に良い)

Felix

2022 年 6 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 5 月に 3 泊滞在

4/10 (不満)

Sacha

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Small rooms, front desk staff is very helpful but cleaning crew is quite problematic. They knock on door while do no disturb is on. We got several calls to our room , some quite late for no reason speaking in Portuguese and hung up. Breakfast is terrible, coffee is very bad. This hotel has potential but they are not a 5 star yet
2022 年 4 月に 1 泊滞在
Tomas Potierからの返信 (投稿日 : 2022 年 5 月 3 日)
Dear Sacha, Thank you for taking the time to review your stay. We're sorry that we fell short of your expectations on this occasion. Please do let us know if your travels ever bring you our way as we would love to have you again. Kind regards, Tomás Potier The Ivens Hotel

4/10 (不満)

Sacha

家族旅行
良かった点 : 清潔度
Rooms are small, friendly staff at front desk but rest seems disorganized. Very frequent room disturbance from knocking when do not disturb sign is on, calling the room in error (5 times), and door banging in the hallway. Our room got flooded due to plumbing issue, we’re moved to downgraded room with no city view. And don’t serve capsule coffee to customer in a 5 star hotel
2022 年 4 月に 4 泊滞在
Tomas Potierからの返信 (投稿日 : 2022 年 5 月 3 日)
Dear Sacha, Thank you for taking the time to review your stay. We're sorry that we fell short of your expectations on this occasion. Please do let us know if your travels ever bring you our way as we would love to have you again. Kind regards, Tomás Potier The Ivens Hotel

10/10 (非常に良い)

Espen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Sentralt, flott Hotel med veldig gjestfrie personal
2022 年 3 月に 3 泊滞在
Tomásからの返信 (投稿日 : 2022 年 3 月 30 日)
Dear Espen, Thank you for taking the time to review your stay! We hope you have enjoyed it and we hope to see you again soon! Kind regards, Tomás Potier The Ivens Hotel

8/10 (良い)

Christopher

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Beautiful hotel, though the rooms are small
2022 年 3 月に 4 泊滞在
Tomásからの返信 (投稿日 : 2022 年 3 月 30 日)
Dear Christopher, Thank you for taking the time to review your stay! We hope you have enjoyed it and we hope to see you again soon! Kind regards, Tomás Potier The Ivens Hotel

10/10 (非常に良い)

Caio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Muito recomendado!
Hotel incrível. Super bonito e bem decorado com atendimento impecável. Recomendo.
2022 年 2 月に 1 泊滞在
Tomásからの返信 (投稿日 : 2022 年 2 月 28 日)
Caro Caio, Muito obrigado pelo feedback e pelas palavras! Esperamos vê-lo no futuro outra vez! Cumprimentos, Tomás Potier The Ivens Hotel

10/10 (非常に良い)

Benedicto

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We came to Lisbon for our honeymoon, and found the hospitality in Portugal to be top notch. The Ivens raised that bar even further. The staff were absolutely awesome and go out of their way to make you feel welcome and special, even remembering us by name. Housekeeping must clean the room at least 3 times a day, as it always felt like we had fresh towels being provided. As an added bonus, the location is awesome and you find yourself right in the middle of shops, bars, restaurants and the metro, comboio station Cais do Sodre. Could not recommend this hotel highly enough, and will most certainly only ever return here in the future. Antonio provided us with very personalised hospitality, and the stay at the Ivens will easily be our most memorable. If only all hotels could be like this!
2022 年 2 月に 8 泊滞在
Tomas Potierからの返信 (投稿日 : 2022 年 2 月 22 日)
Dear Benedicto, Thank you so much for your review and for all the kind words. It was great to read your experience and that everyone in the hotel was able to leave such good impressions and good memories with you. Please do let us know if your travels ever bring you our way as we would love to have you with us again! Kind regards, Tomas Potier

10/10 (非常に良い)

Vivek

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location. Wonderful ambience . delicious food. Attentive staff
2022 年 1 月に 2 泊滞在
Tomas Potierからの返信 (投稿日 : 2022 年 2 月 22 日)
Dear Vivek, Thank you for taking the time to review your stay with us! We're really happy to hear that you have enjoyed your time with us and we hope to have you with us again! Kind regards, Tomas Potier

10/10 (非常に良い)

Sam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 1 月に 1 泊滞在
Tomas Potierからの返信 (投稿日 : 2022 年 2 月 22 日)
Dear Sam, Thank you for the feedback! We hope you enjoyed your time with us and we hope to have you with us again soon! Kind regards, Tomás Potier

10/10 (非常に良い)

Brian

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful hotel- room was designed perfectly and was exceptionally clean. Loved the bar at Rocco- a must to start and/or end your night
2022 年 1 月に 2 泊滞在
Tomas Potierからの返信 (投稿日 : 2022 年 2 月 22 日)
Dear Brian, Tank you for your feedback! It was great to see that you have enjoyed your stay and that you were able to indulge yourself at Rocco. Please do let us know if your travels ever bring you our way in the future again! Kind regards, Tomás Potier

10/10 (非常に良い)

humaid

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 1 月に 4 泊滞在
Tomás Potierからの返信 (投稿日 : 2022 年 2 月 22 日)
Dear Humaid, Thank you so much for your feedback. We hope you enjoyed your time with us and we hope to have the chance to have you with us again in the future! Kind regards, Tomás Potier

10/10 (非常に良い)

Ilana

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The location was excellent, in walking distance to many shops, cafes and restaurants, as well as the river. There was a welcome glass of port and chocolate in my room when I arrived, and a lavender sachet next to my bed on my last night, which were both unexpected lovely surprises. The hotel staff was also very nice and helpful.
2021 年 12 月に 3 泊滞在
Tomás Potierからの返信 (投稿日 : 2022 年 2 月 22 日)
Dear Ilana, I hope this finds you well! Thank you so much for the kind words and we were so happy to read that you have enjoyed your time. We hope to see you again in the future! Thank you, Tomás Potier

10/10 (非常に良い)

Avraham

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing
Excellent service and simply impeccable!
2021 年 12 月に 2 泊滞在
Mariana Buiselからの返信 (投稿日 : 2021 年 12 月 7 日)
Good afternoon Avraham, Thank you for your kind feedback! It was great to have you with us and we hope you enjoyed exploring Lisbon. Kind regards, Mariana Buisel Operations Director

10/10 (非常に良い)

Brenda、Miami Beach

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing Experience! Beautiful Hotel, Super Clean, Great Location and the most Amazing Staff! We would definitely stay again at The Ivens Hotel when we go back to Lisbon!
2021 年 11 月に 2 泊滞在
Mariana Buiselからの返信 (投稿日 : 2021 年 12 月 3 日)
Good morning Brenda, Thank you so much for your kind review! We are really happy to hear you had a good time with us and we would love to have you back with us again soon! Kind regards, Mariana Buisel Operations Director

8/10 (良い)

Joshua

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2021 年 11 月に 2 泊滞在

4/10 (不満)

christel

出張
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、客室の快適度
Go for a drink, not to stay.
Reminds me of the Ian Schrager days of looks over function. Beautiful place, but slammed the cleaning lady against the closet because I opened the door and didnt know she was in there arranging. The bathroom has no place for toiletries you bring. Speaking of, they brought half of them day 2 and didn’t provide a complete set, lotion etc. on check in. The set up of the suit case is far away from the closet, there isn’t enough room to unpack everything if you are there for more than a 2 night stay, and everything just feels really cramped. Even though it’s November my room was always 22+ sometimes 23.5, and had to ask for help on that a few times. I had made a mistake on the reservation and had check in a day early. I booked 4 nights instead of 3. Most hotels will do you a solid on the courtesy removal if you stay multiple nights and they did not have to turn away guest, this wasn’t 100% occupied. They refused, so when I needed to extend my stay for 2 more nights I switched hotels. Staff was otherwise nice.
2021 年 11 月に 5 泊滞在
Mariana Buiselからの返信 (投稿日 : 2021 年 12 月 6 日)
Good morning Christel, Thank you for your feedback and for choosing to stay with us during your time in Lisbon! We would like to apologize for the issues you have faced during your time with us. It's certainly not the type of experience we strive to offer and we are sorry that we fell short of our goal on this occasion. . I have passed this review to our Housekeeping department for further training to be provided to avoid situations like this from happening again. We thank you as well for the comment about our staff and we are happy you have found our team to be helpfull and nice during your stay. We hope this didn't mar your stay in Lisbon and that you were able to enjoy our lovely city. If your travels ever bring you our way again we would love to have you again and show you the real Ivens experience so feel free to reach out to me personally. Thank you for your time and we hope to see you again! Kind regards, Mariana Buisel

10/10 (非常に良い)

Ashley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay in Lisbon
Super friendly staff and clean rooms! I love the overall aesthetic of the hotel as well the lobby is gorgeous and unique.
2021 年 10 月に 1 泊滞在
Mariana Buiselからの返信 (投稿日 : 2021 年 12 月 3 日)
Good morning Ashley, Thank you so much for the kind message! t was great to hear that you have enjoyed your stay with us. We hope to see you soon! Kind regards, Mariana Buisel Operations Director

10/10 (非常に良い)

Sebastien

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 10 月に 3 泊滞在

10/10 (非常に良い)

Mashael

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Super!
Super choice, super friendly and accommodating staff, super clean. My solo dinner dining experience was delightful. Definitely was the right choice as a first time visitor to Lisbon, they helped make me love the city even more!
2021 年 10 月に 6 泊滞在
The Ivens Teamからの返信 (投稿日 : 2021 年 10 月 11 日)
Dear Mr. Mashael, Greetings from Lisbon and thank you so much for your kind review. We are thrilled to have welcomed you into our newly open property and glad to know that you´ve enjoyed every part of it! We will share your comments with the team and hope to welcome you back in Lisbon ( and at The Ivens Hotel!) once again. Warmest Regards Vanessa