外観

ポルトベイ リベルダージの口コミ

5 out of 5
ポルトベイ リベルダージ
Rua Rosa Araújo, 8, Lisbon

口コミ

9.4

最高に素晴らしい

評価 10 - 1005 件の口コミ中 729 件が非常に良い" "
評価 8 - 1005 件の口コミ中 217 件が良い" "
評価 6 - 1005 件の口コミ中 36 件が普通" "
評価 4 - 1005 件の口コミ中 16 件が不満" "
評価 2 - 1005 件の口コミ中 7 件が非常に不満" "

9.6/10

清潔度

9.4/10

スタッフとサービス

9.2/10

設備とサービス

9.4/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

6/10 (普通)

宿泊されたお客様

2019 年 9 月に 3 泊滞在
Sílvia Rio - General Managerからの返信 (投稿日 : 2019 年 9 月 10 日)
Dear Guest, Thank you for rating PortoBay Liberdade. We are looking forward to welcoming you again in our hotel in the near future. Kindest regards,

10/10 (非常に良い)

SHIGERU

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
高評価な理由が分かるホテル
スタッフは皆親切です。到着時の750mlのボトルウォーターは毎回くれるとありがたいです。ドリップコーヒーマシーン(4つ無料)と電気ポット(紅茶のティパック3種類はいつも無料)が部屋にあるのは助かった。毎晩くれるチョコレートも有り難かった。バスタブもあり助かった。日本からきき湯を持って行った甲斐があった。一方で洗面の水はけだけが悪くて不便でした。プールの広さは良かった。最上階のバーにあるジャグジーには流石に入れない。プールの階にあると良かった。朝食が毎回変化がないのと(このクラスもホテルにしては)種類も少ないのは少々、残念でした。 空港からスーツケースなしで日曜日にタクシー代が9.2ユーロでしたが、ホテルに平日の午前10時に予約したら一律16ユーロと言われたので、メットでbetter taxiから予約して、だいたい8.5ユーロでした。 朝食時に忘れてしまった上着をエレベーターの前までスタッフの方々急いで追いかけて届けてくれました。とても嬉しかったです。 日中は隣のビルが工事中でうるさいが、それ以外は外の音も上階や隣の部屋の音もほとんどなく、持参した耳栓は不要でした。
2019 年 7 月に 5 泊滞在
Sílvia Rio - General Managerからの返信 (投稿日 : 2019 年 8 月 8 日)
Dear Guest, Thank you for taking the time to share your great experience in our hotel. I am very grateful for your wonderful description about all the services provided during your stay. I am also happy to read that you appreciated the coffee machine, the chocolate on the bed and the swimming pool. The entire team is devoted and constantly strives to exceed guests’ expectations and make them feel at home, therefore it is extremely rewarding to hear that these efforts are noticed. Concerning your comments about drainage, I apologize for any inconvenience and thank you for bringing them to my attention, it will be immediately corrected. Regarding the transportation service our staff at the reception always inform the price to our guest´s in advance, so they can make the decision of making a reservation with a private and personalized transfer or to reserve a normal taxi. All our team is looking forward to welcoming you again soon. Warm regards,

8/10 (良い)

中々

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
ポルトの同じランクのホテルと比べて、朝食は美味しかった。部屋の設備は揃っていましたが、経年劣化した部分あり。カーペットが特に劣化。総合評価、内装の更新は必要だが、部屋は広く、なにより静か、食事も美味しいのでオススメです。
2019 年 7 月に 2 泊滞在
Sílvia Rio - General Managerからの返信 (投稿日 : 2019 年 7 月 18 日)
Dear Guest, Thank you for providing your feedback after your stay with us. I am extremely happy to read that you found the breakfast to be delicious, and the room large. Thank you for recommending PortoBay Liberdade to other visitors. Regarding the carpet in the room, I am pleased to inform that we have been working on this matter and make some changes to improve them and make our guest´s stay comfortable. We hope to welcome you again in a nearby future! Sincerely,

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 5 月に 3 泊滞在
Sílvia Rio - General Managerからの返信 (投稿日 : 2019 年 5 月 14 日)
Dear Guest, Thank you for rating PortoBay Liberdade. We are looking forward to welcoming you again in our hotel in the near future. Kindest regards,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
観光に便利な素晴らしいホテル
サービスが迅速、設備がきれい、ジム・プールの設備がよい
2019 年 3 月に 3 泊滞在
Sílvia Rio - General Managerからの返信 (投稿日 : 2019 年 3 月 24 日)
Dear Guest, Thank you for taking time to give us your feedback about your stay with us. It is a great pleasure to read that you enjoyed our gym and swimming pool. Thank you for your special reference to our service, Iam eager that you found it fast. Looking forward to welcoming you very soon in PortoBay Liberdade. Kindest Regards

8/10 (良い)

NorioMiyashita

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
日本の一流ホテルに比べて、清掃が不十分でない面もあったが、スタッフは非常に親切。特にコンシェルジュのレベルが高く、臨機応変で色々と観光の手助けをしてくれた。わずか四日間しか滞在しなかったが、アジア人は我々だけだった。
2019 年 3 月に 4 泊滞在
Sílvia Rio - General Managerからの返信 (投稿日 : 2019 年 3 月 18 日)
Dear Guest, Thank you for taking time to give us your feedback about your stay at PortoBay Liberdade, I am delighted to read your kind reference to our staff and specially to our concierge level of service. It is a great pleasure to know that they were able to give you the best recommendations of different attractions to enjoy your stay in the city. They are indeed always committed to try their best to make our guests happy! Regarding the cleaning reference I regret to read that it was not enough, although we take a good note of your comments. Looking forward to welcoming you again soon in PortoBay Liberdade. Kindest Regards

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
2019 年 1 月に 2 泊滞在
Sílvia Rio - General Managerからの返信 (投稿日 : 2019 年 1 月 14 日)
Dear Guest, Thank you for rating PortoBay Liberdade. We are looking forward to welcome you again in our hotel in the near future. Kindest regards,

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
観光に便利な場所ながら静かで過ごしやすい、いいホテル。バスタブ付きの部屋を選んだが、熱いお湯がたっぷり出て快適だった。地下にプールやサウナもあり街歩きの疲れを癒せる。レストランの朝食は人気のようだが、ディナーはお値段の割に残念な味。街中の食堂で活きのいい魚介を食べた方がいい。スタッフのサービスもよく総合で満足度の高いホテル
2018 年 12 月に 5 泊滞在
Sílvia Rio - General Managerからの返信 (投稿日 : 2019 年 1 月 19 日)
Dear Guest, I would like to thank you for sharing your comment about PortoBay Liberdade. I am very happy to read that you appreciated our hotel, our SPA and breakfast. I also would like to thank you for such a positive comment about all the services provided by our staff, we take good pride of it. Concerning our restaurant food, I regret to read that it was not up to your preference, as all our team is completely committed in advising the best options to our guests’ preferences and requests. We hope to have a chance to welcoming you once again in our hotel and help you with best choice in our Bistro4 restaurant. Kindest regards,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very comfort!!!!!
2018 年 11 月に 3 泊滞在
Sílvia Rio - General Managerからの返信 (投稿日 : 2018 年 12 月 2 日)
Dear Guest, Thank you for your comment about PortoBay Liberdade. Iam very happy to read that you found our hotel very confort. We are looking forward to welcome you again soon. Kindest regards,

10/10 (非常に良い)

Ichiro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2017 年 10 月に 2 泊滞在

10/10 (非常に良い)

Genki

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
設備の整った良いホテル
スタッフはフレンドリーで、部屋は清潔で設備も申し分ない。朝食もバラエティ豊か。バスタブやスリッパがあるのが日本人にとってはありがたい。 あえて言うなら、連泊する場合は、ボトルに入った水を毎日もらえれば助かる。
2017 年 6 月に 5 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
観光の中心ロシオ駅から徒歩圏内の便利で スタッフのホスピタリティがとても感じられる快適なホテル
観光の中心 ロシオ広場、駅に歩いて15分ほどの便利なロケーション、 駅に行く途中は両サイドに高級ブランド店が並びお買い物好きな方にはとても便利です。 すべてのスタッフがとても感じがよく 迅速に対応してくださいました。 朝食はお値段からして普通でしたが テラス席があり心地よく過ごせました。 客室も十分な広さで清潔感があり 総合的にコスパの良いホテルです。

10/10 (非常に良い)

634526、東京

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
品格のある美しいホテル
街の繁華街から少し外れて道路を1本入ったところにあり、緑豊かで静か。 街の中心部の広場には徒歩10分程度で行けるので便利。 美しい建物で、ロビーなどの共有スペース、客室、アメニティ、サービス、それらすべてが上品で洗練されている。 高価ではあるが十分にその価値はあり。 静かに過ごしたい大人向けの素晴らしいホテル。

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
小ぢんまりしたおしゃれなホテル
リベルダーデ大通りから少しわき道に入ったところにある、おしゃれな5つ星ホテル。2年ほど前に開業したとのこと。周りの環境も静か。客室の広さや設備は平均的で可もなく不可もない。

10/10 (非常に良い)

Robin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly helpful staff, great location, wonderful experience
2024 年 4 月に 3 泊滞在
Silvia Rio - General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Guest, Thank you very much for taking the time to leave such a lovely review! We're thrilled to hear that you had a wonderful experience during your stay with us. It's fantastic to know that our friendly and helpful staff, as well as our great location, contributed to making your stay enjoyable. Providing exceptional service and creating memorable experiences for our guests are our top priorities.Your kind words mean a lot to us, and I'll be sure to pass on your compliments to our team. We're grateful for your recommendation and look forward to welcoming you back for another fantastic stay.Warm regards,Sílvia Rio - General Manager

8/10 (良い)

Monika Gabriele Deutz

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sehr freundliche Mitarbeiter
2024 年 4 月に 4 泊滞在
Silvia Rio - General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Guest, Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had another perfect experience during your recent stay at PortoBay Liberdade.Your kind words mean the world to us, and we are delighted that everything met your expectations. Providing exceptional service and ensuring our guests have a wonderful stay is our utmost priority, and it's fantastic to know that we succeeded in doing so.We truly appreciate your continued loyalty and look forward to welcoming you back to PortoBay Liberdade in the future. We can't wait to host you again soon.Best regards,Sílvia Rio - General Manager

10/10 (非常に良い)

Patricia J

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is excellent, and the staff couldn’t do enough for us. There was a bit of renovation work going on while we were there. The hotel is on the main Avenida Liberdade full of designer shops and located 20 minutes from Rossio Square. The breakfast was excellent with everything you could want including Spumante. The bartender in Aviator4 was very attentive and would help you out with anything to make our stay special (hi name is Jose Peralho) Our room was clean and had a small balcony great for catching the rays in the afternoon. I would recommend this hotel.
2024 年 4 月に 4 泊滞在
Sílvia Rio - General Manager からの返信 (投稿日 : 2024 年 4 月 24 日)
Dear valued guest,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and that our staff made it extra special for you.It's wonderful to know that you found our hotel to be excellent and that our team went above and beyond to ensure your comfort. We'll make sure to pass along your kind words to José Parelho at Aviator4.We're also pleased to hear that you enjoyed our central location on Avenida da Liberdade and that you found our breakfast to be excellent.Thank you for recommending our hotel! We look forward to welcoming you back for another enjoyable stay.Warm regards,Sílvia Rio - General Manager

10/10 (非常に良い)

Rafael

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Un hotel de 5 estrellas, nada más que agregar. Un precio justo por lo que recibes
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Tracy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved the property and the staff was fantastic. We would definitely return.
2024 年 4 月に 8 泊滞在
Silvia Rio - General Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Guest, Thank you so much for your kind words and for choosing to stay with us. We're thrilled to hear that you loved our property and that our staff made your experience fantastic. It's always our goal to provide exceptional service and to create memorable stays for our guests.We're delighted to hear that you would definitely return, and we can't wait to welcome you back!Looking forward to seeing you again soon!Warm regards,Sílvia Rio - General Manager

10/10 (非常に良い)

Ruben

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Struttura ben localizzata e facile da raggiungere .
2024 年 4 月に 2 泊滞在
Sílvia Rio – General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Guest, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel's structure well located and easy to reach. Providing convenience and accessibility to our guests is always a top priority for us.We appreciate your kind words and are thrilled to know that you had a positive experience with us.We would be honored to welcome you again.Warm regards,Sílvia Rio - General Manager

10/10 (非常に良い)

Julia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wir hatten ein Zimmer im 3. Stock zur Straße hin und dies sind doe schöneren Zimmer mit tollen Flügelfenstern und angenehmer Größe. Es gibt eine Nesspresso Maschine mit täglich neuen Kapseln. Das Frühstück war vielfältig und umfangreich. Die Bar auf der Dachterrasse war im März noch nicht offen, aber man konnte per Telefon Getränke an der Bar ordern. Der Spa Bereich ist für die Größe recht klein aber schön ausgestaltet. Die Pooltemperatur ist angenehm warm. ... es gibt nichts Negatives zu berichten. Ein absolut empfehlenswertes Hotel.
2024 年 3 月に 7 泊滞在
Sílvia Rio – General Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Guest, Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay in one of our third-floor rooms overlooking the street. It's wonderful to know that you found our rooms to be both comfortable and well-appointed, with amenities like the Nespresso machine and daily capsule replenishment adding to your overall satisfaction.We're delighted that you found our breakfast offerings to be varied and extensive, providing a delicious start to your day. While our rooftop bar wasn't open during your visit in March, we're glad you were still able to enjoy drinks from the bar by simply giving us a call.Your compliments regarding our spa area and pool are greatly appreciated. We strive to create relaxing and enjoyable spaces for our guests, and we're pleased to hear that you found them to be inviting.Thank you for recommending our hotel.It was our pleasure to host you, and we look forward to welcoming you back for another exceptional stay in the future.Warm regards,Sílvia Rio - General Manager

10/10 (非常に良い)

Denise

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had a fantastic 8 days at this hotel the staff were amazing so friendly
2024 年 3 月に 8 泊滞在
Sílvia Rio – General Managerからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Guest, Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic 8 days at PortoBay Liberdade and that our staff made such a positive impression on you.Creating a friendly and welcoming atmosphere is at the heart of what we do, and we're delighted that our team's dedication to exceptional service shone through during your stay. Your kind words mean the world to us and serve as a wonderful motivation for our staff to continue delivering memorable experiences to our guests.We're thrilled that you enjoyed your time with us, and we can't wait to welcome you back for another fantastic stay. Warm regards,Sílvia Rio - General Manager

10/10 (非常に良い)

Christian

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sehr gutes Hotel in Top Lage. Alles super.
2024 年 3 月に 2 泊滞在
Sílvia Rio - General Managerからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Guest, Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience at our hotel and that everything met your expectations.Your satisfaction is our top priority, and we're delighted that you found everything to be super during your stay. Should your travels bring you back to Lisbon, we would be honored to welcome you again for another fantastic experience.Warm regards,Sílvia Rio - General Manager

6/10 (普通)

Christopher、Crawley

Lovely hotel. Nice little gym. Let down by breakfast staff who look very unhappy and are reluctant to serve coffe or anything from the a la carte menu.
2024 年 3 月に 1 泊滞在
Silvia Rio - General Managerからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Guest, Thank you for sharing your feedback with us, and we're glad to hear that you found our hotel lovely and enjoyed our gym facilities. However, we're truly sorry to learn about your disappointing experience with our breakfast staff.Providing exceptional service, especially during breakfast, is a priority for us, and we apologize if we fell short of your expectations on this occasion. Rest assured, we take your comments seriously, and we will address this matter with our breakfast team to ensure that all guests receive prompt and courteous service.Your feedback is invaluable to us as it helps us identify areas for improvement. We sincerely appreciate your honest review and hope that you'll give us another chance to exceed your expectations on your next visit.We're committed to making your future stays with us enjoyable and memorable.Warm regards,Sílvia Rio - General Manager

10/10 (非常に良い)

David、New Westminster

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Sílvia Rio – General Managerからの返信 (投稿日 : 2024 年 2 月 24 日)
Dear Guest, Thank you for taking the time to leave us such a positive review! We're thrilled to hear that you enjoyed your stay with us and found our staff to be friendly.Your kind words serve as a great motivation for our team to continue delivering exceptional service. We're committed to maintaining our standards and ensuring that every guest has a memorable experience with us.We appreciate your support and hope to have the pleasure of welcoming you back soon!Warm regards,Sílvia Rio - General Manager

8/10 (良い)

alex、buffalo grove

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 9 泊滞在
Sílvia Rio - General Managerからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Guest,We would like to thank you for taking the time to rate PortoBay Liberdade.We are looking forward to welcoming you again in our hotel in the near future.Kindest regards,

10/10 (非常に良い)

JAYME

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Sílvia Rio – General Managerからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Guest,We would like to thank you for taking the time to rate PortoBay Liberdade.We are looking forward to welcoming you again in our hotel in the near future.Kindest regards,

10/10 (非常に良い)

Odalys

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
very good hotel
2023 年 12 月に 3 泊滞在
Silvia Rio - General Managerからの返信 (投稿日 : 2024 年 1 月 7 日)
Dear Guest,Thank you for taking the time to share your feedback. We are delighted to hear that you had a very good experience at our hotel.Your positive comments are truly appreciated, and it's our goal to provide exceptional service and a comfortable stay for all our guests. We hope to have the pleasure of hosting you again in the future. Warm regards,Sílvia Rio - General Manager

10/10 (非常に良い)

Eleonore

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very friendly. Breakfast was great!
2023 年 12 月に 3 泊滞在
Sílvia Rio – General Managerからの返信 (投稿日 : 2023 年 12 月 31 日)
Dear Guest,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our staff very friendly and that you enjoyed the breakfast. Your kind words are truly appreciated, and it's wonderful to know that our team's efforts and the breakfast offerings contributed to your overall satisfaction.We value your feedback, and it inspires us to continue providing excellent service. If there's anything specific about the staff or breakfast that stood out to you, or if you have any suggestions for improvement, please feel free to let us know.We look forward to the opportunity to welcome you back for another great stay. Warm regards,

6/10 (普通)

Jens Nicolai

良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : 清潔度
To stjernet service bag fem stjernet facade
Checkede ind til en skraldespand med tidligere gæsters affald. Forsegling på complimentary vand flasker brudt og områder der ikke havde set en støveklud - længe. Afbestilte derpå rengøring. Blev låst ude af værelset og forstyrret selv om do not disturb skillet hang på døren. Vores complimentary vin og dessert i restauranten (til 8 dages ophold) fik vi hovent at vide kun gjaldt med er full meal - uden at det stod forståeligt beskrevet. Da dette blev påtalt slog de bare ud med armene og sagde sorry. Et hotel, der kun tænker på cashflow og som slåes af McDonalds på service - til gengæld var det dyrt.
2023 年 12 月に 9 泊滞在

10/10 (非常に良い)

Sangeetha

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff
2023 年 12 月に 1 泊滞在
Sílvia Rio - Diretora Geralからの返信 (投稿日 : 2023 年 12 月 31 日)
Dear Guest,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our staff very friendly. Your kind words are truly appreciated, and it's wonderful to know that our team's efforts contributed to your overall satisfaction.We value your feedback, and it inspires us to continue providing excellent service. If there's anything specific about the staff that stood out to you, or if you have any suggestions for improvement, please feel free to let us know.We look forward to the opportunity to welcome you back for another great stay. Warm regards,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Sílvia Rio – General Managerからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Guest,We would like to thank you for taking the time to rate PortoBay Liberdade.We are looking forward to welcoming you again in our hotel in the near future.Kindest regards,Sílvia Rio - General Manager

8/10 (良い)

Brian

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Sílvia Rio – General Managerからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Guest,We would like to thank you for taking the time to rate PortoBay Liberdade.We are looking forward to welcoming you again in our hotel in the near future.Kindest regards,Sílvia Rio - General Manager

10/10 (非常に良い)

Andrew

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 4 泊滞在
Sílvia Rio – General Managerからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Guest,We would like to thank you for taking the time to rate PortoBay Liberdade.We are looking forward to welcoming you again in our hotel in the near future.Kindest regards,Sílvia Rio - General Manager

8/10 (良い)

karen

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 12 月に 2 泊滞在
Sílvia Rio – General Managerからの返信 (投稿日 : 2023 年 12 月 9 日)
Dear Guest,We would like to thank you for taking the time to rate PortoBay Liberdade.We are looking forward to welcoming you again in our hotel in the near future.Kindest regards,Sílvia Rio - General Manager

10/10 (非常に良い)

Merry Grace

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Sílvia Rio – General Managerからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Guest,We would like to thank you for taking the time to rate PortoBay Liberdade.We are looking forward to welcoming you again in our hotel in the near future.Kindest regards,Sílvia Rio - General Manager

10/10 (非常に良い)

Szymon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 4 泊滞在
Silvia Rio - General Managerからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Guest,We would like to thank you for taking the time to rate PortoBay Liberdade.We are looking forward to welcoming you again in our hotel in the near future.Kindest regards,Sílvia Rio - General Manager

10/10 (非常に良い)

PAULO

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Location
2023 年 11 月に 5 泊滞在
Silvia Rio - General Managerからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Guest,Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that you enjoyed your stay and that you plan to return. It's always our pleasure to provide exceptional experiences for our guests.We can't wait to welcome you back!Warmest regards,Sílvia Rio - General Manager

10/10 (非常に良い)

Deborah

2023 年 11 月に 2 泊滞在
Sílvia Rio – General Managerからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Guest,We would like to thank you for taking the time to rate PortoBay Liberdade.We are looking forward to welcoming you again in our hotel in the near future.Kindest regards,Sílvia Rio - General Manager

10/10 (非常に良い)

stefan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff, location, ambiance.
2023 年 11 月に 3 泊滞在
Silvia Rio - General Managerからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Guest,Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that you enjoyed your stay and that you plan to return. It's always our pleasure to provide exceptional experiences for our guests.We can't wait to welcome you back!Warmest regards,Sílvia Rio - General Manager

10/10 (非常に良い)

Iskander

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Sílvia Rio – General Managerからの返信 (投稿日 : 2023 年 11 月 27 日)
Dear Guest,We would like to thank you for taking the time to rate PortoBay Liberdade.We are looking forward to welcoming you again in our hotel in the near future.Kindest regards,Sílvia Rio - General Manager

10/10 (非常に良い)

Eileen

家族旅行
良かった点 : 清潔度、スタッフとサービス
A very convenient hotel that's away from the noise but still walkable to the tourist spots. Breakfast was absolutely phenomenal, definitely consider adding it on! All the staff we interacted with were so nice. We had a bit of a situation the night we stayed there and the staff that helped us were very professional, apologetic and rectified it immediately. My mother also left something in the first room and they helped us find it ASAP, it was such a relief. I would highly recommend staying here, the rooms are spacious and comfortable.
2023 年 11 月に 1 泊滞在
Sílvia Rio – General Managerからの返信 (投稿日 : 2023 年 11 月 21 日)
Dear Guest,We are genuinely grateful for the time you took to share your experience at our hotel. Your detailed and positive feedback brings immense joy to our team.We are thrilled to learn that you found our location convenient, away from the noise yet within walking distance to tourist spots. It's wonderful to hear that you enjoyed our phenomenal breakfast, and we appreciate your recommendation to add it on for future guests.Your kind words about our staff and their professionalism during the situation on the night of your stay are truly appreciated. We understand that unexpected situations can arise, and we are glad we could rectify it immediately to ensure your comfort. Additionally, we are pleased we could assist in locating your mother's belongings promptly, providing you with peace of mind.We look forward to the opportunity of hosting you again.Best Regards,

10/10 (非常に良い)

Daniel

2023 年 11 月に 3 泊滞在
Sílvia Rio – General Managerからの返信 (投稿日 : 2023 年 12 月 11 日)
Estimado Hóspede,Gostaríamos de agradecer o tempo despendido a dar-nos a sua avaliação sobre a sua experiência no nosso hotel. É com grande satisfação que tomamos conhecimento de que teve uma estada agradável na nossa companhia.Esperamos poder voltar a receber-la novamente.Atenciosamente,Sílvia Rio - Diretora Geral

8/10 (良い)

Christopher

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff very helpful. Ideal location. Fantastic breakfast. Clean rooms with rainfall showers. Negative bit - pool cold needs to be warmer as jacuzzi is very small and a lot of people want to use it. Mini room bar is chargeable but doesn’t state this in room or at reception. Be very careful!!
2023 年 11 月に 3 泊滞在
Silvia Rio - General Managerからの返信 (投稿日 : 2023 年 11 月 19 日)
Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff helpful, enjoyed the ideal location, and appreciated our fantastic breakfast. It's always encouraging to know when guests have had a positive experience.We also appreciate your constructive feedback regarding the pool temperature and the mini-bar charges. Your comments are valuable to us as we continually strive to enhance our guests' experiences.Regarding the pool temperature, we apologize for any inconvenience caused by the cooler water. We will certainly look into ways to address this concern and improve the overall experience for our guests.We apologize for any confusion regarding the mini-bar charges. We understand the importance of clear communication and will take steps to ensure that this information is prominently displayed in the rooms and communicated during the check-in process.Your satisfaction is our top priority, and we genuinely appreciate your insights. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,

10/10 (非常に良い)

Mofei

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is located right next to the high fashion shopping district, this made shopping and going back to store the items before going out to eat/sightsee very convenient. Public transport is very close and also use Bolt for ride shade sharing or scooter/bike if that is what you like to do. The hotel room was very clean and bed was comfortable. I just wished the gym operated a little bit later. Overall, amazing and would definitely come back again.
2023 年 11 月に 2 泊滞在
Silvia Rio - General Managerからの返信 (投稿日 : 2023 年 11 月 21 日)
Dear Guest, We would like to express our sincere gratitude for taking the time to share your positive experience at our hotel. It warms our hearts to hear that you found our location convenient, enjoyed the phenomenal breakfast, and appreciated the spacious and comfortable rooms.We are thrilled that our staff made a positive impact on your stay, from their friendliness to their professionalism in handling any situations that arose. It's our commitment to ensure our guests feel well taken care of, and we're delighted to hear that we were able to rectify any issues promptly.Your recommendation means a lot to us, and we are glad to have had the opportunity to assist you in finding the misplaced item. Our team strives to create a seamless and enjoyable experience for our guests, and it's rewarding to know that we succeeded in meeting your expectations.We look forward to the pleasure of hosting you again in the future.Warmest Regards,

10/10 (非常に良い)

olga、Boca Raton

出張, カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great hotel and amenities! Location is perfect, we enjoyed breakfast and the lounge area. Hotel is quiet and perfect to relax after a long day.
2023 年 11 月に 4 泊滞在
Sílvia Rio – General Managerからの返信 (投稿日 : 2023 年 11 月 21 日)
Dear Guest, Thank you so much for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that you enjoyed your stay, found our amenities to your liking, and appreciated our perfect location.It's fantastic to know that you enjoyed the breakfast and the lounge area. We strive to create a comfortable and relaxing atmosphere for our guests, and we're delighted to hear that you found our hotel to be quiet and the perfect place to unwind after a long day.Your positive feedback is truly appreciated, and we are grateful for your kind words. Should you have any additional comments or if there's anything specific you would like to share, please feel free to reach out to us directly.We hope to welcome you back to our hotel in the future. Best Regards,

8/10 (良い)

Chantal

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff. Very nice room and accomodations
2023 年 11 月に 4 泊滞在
Sílvia Rio – General Managerからの返信 (投稿日 : 2023 年 11 月 21 日)
Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you had a positive experience and appreciated our friendly staff, as well as the nice room and accommodations.Creating a welcoming and comfortable environment for our guests is our top priority, and we're thrilled that our team and facilities met your expectations. Your kind words are truly appreciated and serve as motivation for our staff to continue providing excellent service.We hope to have the pleasure of welcoming you back to our hotel in the future. Best Regards,

8/10 (良い)

Luiz Otavio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
exceelente
equipe muito cordial, atendimento nota dez.
2023 年 11 月に 2 泊滞在
Sílvia Rio - Diretora Geralからの返信 (投稿日 : 2023 年 11 月 11 日)
Caro Hóspede, Gostaríamos de agradecer o tempo despendido a dar-nos a sua opinião sobre a sua experiência no nosso hotel. É com grande satisfação que tomamos conhecimento de que teve uma estada agradável na nossa companhia. Esperamos poder voltar a receber-vos novamente.Os melhores cumprimentos,

10/10 (非常に良い)

Corinne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2023 年 10 月に 2 泊滞在
Silvia Rio - General Managerからの返信 (投稿日 : 2023 年 10 月 30 日)
Dear Guest,We would like to thank you for taking the time to rate PortoBay Liberdade.We are looking forward to welcoming you again in our hotel in the near future.Kindest regards,Sílvia Rio - General Manager

10/10 (非常に良い)

Børre

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 7 泊滞在
Silvia Rio - General Managerからの返信 (投稿日 : 2023 年 10 月 30 日)
Dear Guest,We would like to thank you for taking the time to rate PortoBay Liberdade.We are looking forward to welcoming you again in our hotel in the near future.Kindest regards,Sílvia Rio - General Manager