Dear Taro,Thank you for the feedback. It’s always important to know our Guests opinion to maintain and improve our service every day.We're very glad to know that you enjoy our service in general. Our Guests' satisfaction is our main concern.Once again, we are delighted to learn that you enjoyed your stay with us and we look forward to welcoming you again in the near future.Kind regards,Marta Sousa Customer experience manager

お客様へ SHIMIZU,建設的なコメントとご評価をありがとうございます。私どもでのご滞在をお楽しみいただけたようで、大変嬉しく思っております。お客様のような厳しいお客様のおかげで、私たちはサービスを向上させ、期待以上のものを提供し続けることができるのです。またのお越しをお待ちしております。よろしくお願いいたします、Marta Sousaカスタマー・エクスペリエンス・マネージャー

Dear Guest, First we would like to apologize for not answering you in Japanese. Thank you so much for your constructive comments and review. It was a real pleasure to read your review and how much you have enjoyed your stay with us. We look forward to welcoming you again, hopefully soon. Kind regards, Ana Cláudia Branco - Real Experience Manager

Dear Guest, First we would like to apologise for not answering you in Japanese. Thank you for your feedback. We regret that your experience with us was not the great experience that we strive to provide to all of our Guests. We will continue trying to always provide a high-quality service in all areas and circumstances. We look forward to welcoming you again, hopefully soon. Best regards, Ana Cláudia Branco - Real Experience Manager

Dear Guest, First we would like to apologise for not answering you in Japanese. We sincerely regret that you do not feel satisfied with your stay at our Hotel but we will pass your comment on to the department heads and assure you that we will continue trying to always provide a high-quality service in all areas and circumstances. We look forward to welcoming you again, hopefully for an improved experience. Kind regards, Ana Cláudia Branco - Real Experience Manager

Dear Guest, We really appreciate your feedback and we are very happy to know that you enjoyed your experience with us. Our Guests' satisfaction is our main concern. We hope to have the pleasure of welcoming you again soon for another great experience at the Hotel Real Palácio. Best regards, Ana Cláudia Branco - Real Experience Manager

Dear Guest, First we would like to apologize for not answering you in Japanese. Thank you for your comments. It is always important to know our Guests' opinion to maintain and improve our service every day. We are happy to know that you enjoyed your stay with us and we look forward to welcoming you again, soon. Kind regards, Ana Cláudia Branco - Real Experience Manager

Dear Guest, First we would like to apologize for not answering you in Japonese. We regret that your stay at our hotel did not entirely correspond to your expectations and would like to thank you for your constructive comments and feedback. We are constantly reviewing, inspecting and carrying out maintenance work in order to keep everything in good, clean and safe conditions. Please be assured that your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can. Thank you so much for your review and we look forward to welcoming you again, hopefully soon. Kind regards, Ana Cláudia Branco - Real Experience Manager

Dear Guest, We really appreciate your feedback and we are happy to learn that you enjoyed your experience with us. Our guest`s satisfaction is extremely important to us. Therefore, we would like to assure you that we will do everything we can to improve continuously. We hope to have the great pleasure of welcoming you again soon. Best regards, Ana Cláudia Branco - Real Experience Manager

Dear Guest, First we would like to apologize for not answering you in Japanese. Thank you for your comments. It is always important to know our Guests' opinion to maintain and improve our service every day. We are happy to know that you enjoyed your stay with us and we look forward to welcoming you again, soon. Kind regards, Ana Cláudia Branco - Real Experience Manager

Dear Guest, First we would like to apologize for not answering you in Japanese. We really appreciate your feedback and we are very happy to know that you enjoyed your experience with us. Our Guests' satisfaction is our main concern. We hope to have the pleasure of welcoming you again soon for another great experience at the Hotel Real Palácio. Best regards, Ana Cláudia Branco - Real Experience Manager

Dear Guest, First we would like to apologize for not answering you in Japanese. Thank you for mentioning our location as one of our best assets. In fact, our Hotel is located near the metro station, the touristic bus stop and the El Corte Inglés shopping center. We're also very happy to know that you've had such an enjoyable stay and we look forward to welcoming you again. Kind regards, Ana Cláudia Branco - Real Experience Manager

Dear Guest, First we would like to apologize for not answering you in Japanese. We really appreciate your feedback and we are happy to learn that you enjoyed your experience with us. Our guest`s satisfaction is extremely important to us. Therefore, we would like to assure you that we will do everything we can to improve continuously. We hope to have the great pleasure of welcoming you again soon. Best regards, Ana Cláudia Branco - Real Experience Manager

Dear Guest, First we would like to apologize for not answering you in Japanese. Thank you for the feedback and for your constructive comments. It is always important to know our Guests' opinion in order to maintain and improve our service every day. We are happy to learn that you enjoyed your stay with us and we look forward to welcoming you again in the near future. Kind regards, Ana Cláudia Branco - Real Experience Manager

Dear Guest, First, i apologize for not answering in Japanese. It was a real pleasure to read your kind words. We try to offer a diversified selection at our Restaurant in order to suit the preferences and tastes of all our Guests. We look forward to welcoming you again to the our Hotel. Kind regards, Ana Cláudia Branco Real Experience Manager

Dear Guest, First, i apologize for not answering in Japanese. It is really gratifying to know how enjoyable your stay was and that you were pleased with our service quality. Thank you so much for your constructive comments and review. We look forward to welcoming you again, hopefully soon, to our Hotel. Kind regards, Ana Cláudia Branco Real Experience Manager

Dear Guest, First, i apologize for not answering in Japanese. It is really gratifying to know how enjoyable your stay was and that you were pleased with our service quality. Thank you so much for your constructive comments and review. We look forward to welcoming you again, hopefully soon, to our Hotel. Kind regards, Ana Cláudia Branco Real Experience Manager

Dear Guest, First we would like to apologize for no answering you in Japanese. Thank you for the feedback and for your constructive comments. It is always important to know our Guests' opinion in order to maintain and improve our service every day. We are happy to learn that you enjoyed your stay with us and we look forward to welcoming you again in the near future at the. Kind regards, Ana Cláudia Branco - Real Experience Manager

Dear Guest, We really appreciate your feedback and we are happy to learn that you enjoyed your experience with us. Our guest`s satisfaction is extremely important to us. Therefore, we would like to assure you that we will do everything we can to improve continuously. We hope to have the great pleasure of welcoming you again soon. Best regards, Ana Cláudia Branco - Real Experience Manager

Dear Guest, First we would like to apologize for not answering you in Japanese. We really appreciate your feedback and we are happy to learn that you enjoyed your experience with us. Our guest`s satisfaction is extremely important to us. Therefore, we would like to assure you that we will do everything we can to improve continuously. We hope to have the great pleasure of welcoming you again soon. Best regards, Ana Cláudia Branco - Real Experience Manager

Dear Guest, First we would like to apologize for not answring you in Japanese. We regret that your stay at our hotel did not entirely correspond to your expectations and would like to thank you for your constructive comments and feedback. We are constantly reviewing, inspecting and carrying out maintenance work in order to keep everything in good, clean and safe conditions. Please be assured that your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can. Thank you so much for your review and we look forward to welcoming you again, hopefully soon. Kind regards, Ana Cláudia Branco - Real Experience Manager

Dear Guest, We really appreciate your feedback and we are happy to learn that you enjoyed your experience with us. Our guest`s satisfaction is extremely important to us. Therefore, we would like to assure you that we will do everything we can to improve continuously. We hope to have the great pleasure of welcoming you again soon. Best regards, Ana Cláudia Branco - Real Experience Manager

Dear Guest, First, we would like to apologize for not answering in Japanese. We really appreciate your feedback and we are happy to learn that you enjoyed your experience with us. Our guest`s satisfaction is extremely important to us. Therefore, we would like to assure you that we will do everything we can to improve continuously. We hope to have the great pleasure of welcoming you again soon. Best regards, Ana Cláudia Branco – Real Experience Manager

Dear Guest, First, we would like to apologize for not answering in Japanese. It was a real pleasure to read your review and to learn how much you enjoyed your stay with us. Thank you so much for leaving us your great feedback. We look forward to welcoming you again, hopefully soon. Kind regards, Ana Cláudia Branco – Real Experience Manager

Dear Guest, We really appreciate your feedback and we are happy to learn that you enjoyed your experience with us. Our guest`s satisfaction is extremely important to us. Therefore, we would like to assure you that we will do everything we can to improve continuously. We hope to have the great pleasure of welcoming you again soon. Best regards, Ana Cláudia Branco - Real Experience Manager

Dear Guest, First we would like to apologize for not answering you in Japanese. Thank you for taking the time to leave us your feedback. We are very glad to learn that you enjoyed our location. In fact, our hotel is located near the metro station, the touristic bus stop and the El Corte Inglés shopping center. We hope that you stay with our hotel again, hopefully soon. Kind regards, Ana Cláudia Branco - Real Experience Manager

Dear Guest, First of all, we wouldl like to apologize for not answering you in Japanese.Dear Guest, Thank you for your comments. It is always important to know our Guests' opinion to maintain and improve our service every day. We are happy to know that you enjoyed your stay with us and we look forward to welcoming you again, soon. Kind regards, Ana Cláudia Branco - Real Experience Manager

Dear Guest, First we would like to apologize for not answering you in Japanese. Your feedback is very important and appreciated, as it helps us achieving our aim of constantly improving our service according to our guests’ preferences and needs. We are happy that you enjoyed your stay with us and that you were pleased with our privileged location, but we regret that our breakfast selection did not correspond to your expectations. Please be assured that your comment will be passed on to our Executive Chef. We hope that we will be able to welcome you again to our Hotel. Please do not hesitate to contact us for any information or assistance you might require Best regards, Ana Cláudia Branco - Real Experience Manager

Dear Makram,We would like to thank you very much for the top rating you gave our hotel and our service. We look forward to welcoming you back soon with the usual quality of our Hotel.Best regards,Marta SousaGuest relations manager

Dear Mr. Rino,We would like to thank you very much for the top rating you gave our hotel and our service. We look forward to welcoming you again soon with the usual quality of our Hotel as well as any other Hotel of the Real Group.Best regards,Marta SousaGuest relations manager

Dear Nathalia,We are very happy to learn that you had such a great experience with us.Our teams' daily goal is to answer to our Guests' needs with kindness and professionalism.Your comment is very special to us because it shows that our goal was accomplished.We will continue to do all of our efforts to improve our service every day.We hope you stay with us again soon!Kind Regards,Marta SousaGuest relations manager

Dear Ashley,Thank you so much for taking the time to leave us your kind comments.Its a pleasure to learn that you loved our Hotel and to know that you had such a memorable and unique experience.Thank you for the description of our service. It will certainly be very helpful for our future Guests. We also thank you for bringing this to our attention, and we assure you that we will do everything we can to improve.We look forward to your next visit to our Hotel Real Palácio.Best Regards,Marta SousaGuest relations manager

Dear Mrs. Allegra,Thank you so much for your constructive comments and review. It was a real pleasure to read your review and how much you have enjoyed your stay with us.Only demanding Guests like you allow us to improve our service and continue to exceed expectations.We look forward to welcoming you again, hopefully soon.Kind regards,Marta SousaGuest relations manager

Dear Leila,Thank you for mentioning our location as one of our best assets.In fact, our Hotel is located near the metro station, the touristic bus stop and the El Corte Inglés shopping center. We're also very happy to know that you've had such an enjoyable stay and we look forward to welcoming you again.Kind regards,Marta SousaGuest relations manager

Cher Frnaçois,Nous apprécions beaucoup votre commentaire et l'excellente note donnée à notre hôtel et à notre service.Nous nous réjouissons de vous accueillir à nouveau au Real Palácio.Meilleures salutationsMarta SousaResponsable des relations avec les clients

Dear Rose,We sincerely regret that you do not feel satisfied with your stay at our Hotel, since the feedback we receive is usually extremely positive.We regret your experience has been so different but we will pass your score on to the department heads and assure you that we will continue trying to always provide a high-quality service in all areas and circumstances.We look forward to welcoming you again, hopefully for an improved experience.Kind regards,Marta SousaGuest relations manager

Dear Martin,Thank you so much for taking the time to leave us your kind comments.Its a pleasure to learn that you loved our Hotel and to know that you had such a memorable and unique experience.Thank you for the description of our service. It will certainly be very helpful for our future Guests.We look forward to your next visit to our Hotel.Best Regards,Marta SousaGuest relations manager

Kjære Rune,Tusen takk for dine kommentarer om forholdene på hotellet vårt.Vi bestreber oss på å tilfredsstille våre gjesters behov og fremme deres komfort og velvære. Det er med spesiell takknemlighet at vi ser vårt mål realisert.Vi ser frem til å ønske deg velkommen til hotellet vårt igjen snartMed vennlig hilsen,Marta SousaAnsvarlig for gjesterelasjoner

Dear Mrs. Elaine,Thank you very much for your comments about our hotel, and we're very happy to hear that overall you enjoyed your stay with us.We endeavor to satisfy our guests' needs and promote their comfort and well-being. We would like to inform you that we have taken your comment into account and will do everything we can to improve and enhance your experience.We hope to welcome you back to our hotel soon.Best regards,Marta SousaGuest relations manager

Dear Mr. Noel,We sincerely regret that your experience was not the best one. Thank you for mentioning the commitment we make when a customer is dissatisfied with a situation.We hope that in spite those issues, we will still have you once more for an improved stay.Kind regards,Marta SousaGuest relations manager

Lieber Wolfgang,Vielen Dank, dass Sie unsere Lage als einen unserer besten Vorzüge erwähnen.In der Tat befindet sich unser Hotel in der Nähe der Metrostation, der Bushaltestelle für Touristen und des Einkaufszentrums El Corte Inglés. Es freut uns sehr, dass Sie einen so angenehmen Aufenthalt hatten und wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Marta SousaManagerin für Gästebetreuung

Dear Vanessa,Thank you so much for taking the time to leave us your kind comments.Its a pleasure to learn that you loved our Hotel and to know that you had such a memorable and unique experience.Thank you. It will certainly be very helpful for our future Guests.We look forward to your next visit to our Hotel.Best Regards,Marta SousaGuest relations manager

Dear Alex,Thank you for your feedback. We sincerely regret that your stay with us wasn't positive. We are very surprised that your score is not positive. Usually our guests praise our staff, the service and location. Kind Regards,Marta SousaGuest relations manager

Dear Mr. Linda,We regret that your stay at our hotel did not entirely correspond to your expectations and would like to thank you for your constructive comments and feedback. We are constantly reviewing, inspecting and carrying out maintenance work in order to keep everything in good, clean and safe conditions. Please be assured that your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can. Thank you so much for your review.Kind regards,Marta SousaGuest relations manager

Estimado Sr. EstebanMuchas gracias por su opinión, que merece toda nuestra atención y que sin duda nos ayudará en la mejora continua que tanto defendemos.Lamentamos que su estancia en nuestro hotel no haya cumplido con sus expectativas, ya que una de nuestras principales misiones es ofrecer experiencias únicas a nuestros huéspedes.Revisaremos los aspectos mencionados y le aseguramos que haremos todo lo posible para mejorarlos.Esperamos poder darle la bienvenida de nuevo en nuestro Hotel.Reciba un cordial saludo,Marta SousaResponsable de Relaciones con los Huéspedes

Dear Guest,Thank you for your comment and opinion.Feedback from our guests is very important to us.We regret that the facts you mentioned had a negative impact on your experience with us. These were certainly one-off situations that should not be repeated. However, we assure you that we will check the aspects mentioned and do everything we can to improve them.We look forward to seeing you again for a more positive experience.Best regards,Marta SousaGuest relations manager

Lieber Farhad,Wir fühlen uns geschmeichelt über Ihren Kommentar und wissen ihn sehr zu schätzen.Mit besonderer Wertschätzung nehmen wir zur Kenntnis, wie sehr Sie Ihren Aufenthalt in unserem Hotel genossen haben.Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen.Beste grüße,Marta SousaGuest Relations Manager

Cher Cedric,Merci beaucoup d'avoir pris le temps de nous laisser vos aimables commentaires.C'est un plaisir d'apprendre que vous avez aimé notre hôtel et de savoir que vous avez vécu une expérience mémorable et unique.Merci pour la description de notre service. Elle sera certainement très utile à nos futurs clients.Nous nous réjouissons de votre prochaine visite dans notre hôtel.Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,Marta SousaResponsable des relations avec les clients

Caro Sr. Ivanildo,Muito lhe agradecemos o seu comentário, assim como a pontuação máxima que atribuiu ao nosso Hotel e ao nosso serviço. Desejamos voltar a recebê-lo em breve com a qualidade habitual do nosso Hotel Real Palácio.Melhores cumprimentos,Marta SousaGuest relations manager