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レッド カーペット イン & スイーツ ライマの口コミ

2.5 out of 5
レッド カーペット イン & スイーツ ライマ
1231 Neubrecht Road, Lima, OH

口コミ

4.0
評価 10 - 205 件の口コミ中 9 件が非常に良い" "
評価 8 - 205 件の口コミ中 19 件が良い" "
評価 6 - 205 件の口コミ中 28 件が普通" "
評価 4 - 205 件の口コミ中 38 件が不満" "
評価 2 - 205 件の口コミ中 111 件が非常に不満" "

4.0/10

清潔度

5.0/10

スタッフとサービス

4.0/10

設備とサービス

3.4/10

施設のコンディションと設備

4.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Darla

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was very nice and convenient. The only thing that was wrong was the ice machine didn't work.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Ewotch

2024 年 4 月に 1 泊滞在

2/10 (非常に不満)

Danielle

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I was charged in extra fee on top of the Vi paid for the room in your app.The owners are the workers argued with me for about 2 hours over it.It was the worst place i've ever been to my life
2024 年 4 月に 1 泊滞在

4/10 (不満)

Kathleen

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Ceilings and walls were stained. Bathroom counter stained. Bathroom light was extremely dim ( one bulb) and didn’t always work-thank goodness I carry a flashlight
2024 年 4 月に 2 泊滞在
Maríaからの返信 (投稿日 : 2024 年 5 月 3 日)
¡Nunca quise decepcionarte, Kathleen! Solicite considerar la preocupación por la limpieza como un caso fuera de lugar, ya que es uno de nuestros aspectos más destacados. Danos otra oportunidad de hospedarte pronto y nos aseguraremos de que experimentes la comodidad y hospitalidad por las que somos conocidos. Saludos, María

2/10 (非常に不満)

Waverly

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Did not receive the room we requested. Staff very unfriendly and not accommodating to request. Needed non smoking and got a smoking room. No water pressure in the shower. No continental breakfast, which is one of the reasons we choose the hotel. Will not book again.
2024 年 4 月に 2 泊滞在
Dewiからの返信 (投稿日 : 2024 年 5 月 3 日)
This is not the experience we would like you to have, Waverly! We are sorry to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not get repeated. Regards, Dewi

2/10 (非常に不満)

Johnathan

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Joeyからの返信 (投稿日 : 2024 年 5 月 3 日)
Hi, Johnathan! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Joey

8/10 (良い)

Zachary

The gentleman at the front desk was awesome.
2024 年 4 月に 1 泊滞在
Dewiからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for sharing your seamless experience, Zachary! We will look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Dewi

2/10 (非常に不満)

Kathrine

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
What we did like is the availability of the room and the fact that there were no bugs. However, when walking into the room, you are immediately met with a wall of smoke smell from cigarettes, and you walk into completely deplorable conditions of the room structures and non-working appliances such as lamps, windows, and open lighting with no coverings. The bed sheets were burnt, and the pillowcases had many stains. The remote for the TV was crusted in an unknown matter. The bathroom tub was the cleanest feature in the bathroom itself. I am highly surprised this place hasn't been visited by the health department or condemned for business until brought up to minimal standards. I have pictures if you would like to see them. It's sad that we spent almost half of the room cost on cleaning supplies, deodorants to cover up foul smells, dryer sheets to insert into air vents for smoke smell neutralization, and new sheets and blankets to sleep on a hard-as-a-rock, stained mattress. You can tell they are trying to work on the infrastructure, but they should probably be shut down until repairs can be completed and the whole indoor facility scrubbed and sanitized.
2024 年 4 月に 1 泊滞在
Joeyからの返信 (投稿日 : 2024 年 5 月 3 日)
We are sorry to hear about your experience, Kathrine! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon, and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey

10/10 (非常に良い)

Kendra

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
it was just very comfortable and just good
2024 年 3 月に 6 泊滞在
Joeyからの返信 (投稿日 : 2024 年 5 月 3 日)
Hi, Kendra! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey

6/10 (普通)

Amanda

出張
良かった点 : 客室の快適度
気になった点 : 清潔度
2024 年 1 月に 1 泊滞在
Ammyからの返信 (投稿日 : 2024 年 5 月 4 日)
Hi, Amanda! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 (非常に良い)

Rebecca

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Ammyからの返信 (投稿日 : 2024 年 5 月 4 日)
We appreciate your positive rating, Rebecca! We take pride in providing our guests with a great experience. Regards, Tim.

2/10 (非常に不満)

Melvin

2023 年 11 月に 3 泊滞在
Ammyからの返信 (投稿日 : 2024 年 5 月 4 日)
Hi, Melvin! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 (非常に不満)

kier Johanies

気になった点 : 施設のコンディションと設備
2023 年 9 月に 3 泊滞在

4/10 (不満)

Donn

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bathroom needs major Reno absolutely terrible But it did have hot water Could only get one channel on tv Bed extremely hard and uncomfortable If it’s $50 a night, maybe But too expensive for what it is Stay at quality inn across road
2023 年 9 月に 1 泊滞在
Kemからの返信 (投稿日 : 2023 年 9 月 10 日)
Thank you for reviewing us and let’s know what need to updates , right now we are upgrading all room. In future it wasn’t problem .

6/10 (普通)

William

2023 年 7 月に 1 泊滞在
Ken からの返信 (投稿日 : 2023 年 8 月 28 日)
Thank you for review on us

2/10 (非常に不満)

James

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property is so dirty and feel unsafe. Look like they dont take care the property at all. In orbitz they put choices for breakfast and wifi for additional $5, but they don't have that service actually. so the staff asked us to call orbitz for $5 refund. I don't why the still put that choices of service in orbitz if they don't have it.
2023 年 7 月に 1 泊滞在
Kからの返信 (投稿日 : 2023 年 8 月 28 日)
Sorry for hear that, so you are unhappy to stay with us, we will look for you next visit to stay with us and satisfied. Thank you so much for the reviewing

8/10 (良い)

Kaylynn

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 6 月に 1 泊滞在
ken gandhiからの返信 (投稿日 : 2023 年 6 月 4 日)
thank you so much

10/10 (非常に良い)

Elvir

2023 年 4 月に 1 泊滞在
calabからの返信 (投稿日 : 2023 年 6 月 4 日)
thank you

8/10 (良い)

Harvey

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Parking lot needs repairs
2023 年 3 月に 1 泊滞在

4/10 (不満)

Ronald

出張
気になった点 : 清潔度、施設のコンディションと設備
Choose anywhere but here in Lima, place smells like an old bar that was smoked in for 50 years. Water temp continually went from hot to cold and there was just a piece of bare Sheetrock above the shower where the room above had leaked. The drawers looked like they hadn’t been cleaned from previous guest.
2023 年 2 月に 7 泊滞在

4/10 (不満)

Oscar、Troy

出張, カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The heater was not working properly it has 3 spots blowing air, 2 spots has flowing cold air and 1 spot just hot. She didn't offered other room even we asked her to give us a different one and she was very bad atvthe poit the she said if we don't like it we can go to a different hotel. that's I call very disappointing customer service, worst of the other ones that we pay less money to use.
2023 年 2 月に 1 泊滞在

2/10 (非常に不満)

William

2022 年 9 月に 3 泊滞在

4/10 (不満)

Kyle

気になった点 : 清潔度、施設のコンディションと設備
2022 年 9 月に 1 泊滞在

2/10 (非常に不満)

Oliver

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 8 月に 2 泊滞在

2/10 (非常に不満)

Felicia

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
For the Front desk workers to show respect for others
2022 年 6 月に 2 泊滞在

4/10 (不満)

John

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was run down . But I got a deal Lol
2022 年 6 月に 1 泊滞在

8/10 (良い)

Jeff

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 6 月に 1 泊滞在

10/10 (非常に良い)

Amanda

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice people ! Family owned and operated …. Owners super nice.
2022 年 6 月に 1 泊滞在

6/10 (普通)

Amy

気になった点 : スタッフとサービス
Manager was very rude and disrespectful. Pounded on our door after 11pm demanding $50 for our dogs when their listing stated dogs were welcome and nothing was said at check in and the animals declared. Will never return.
2022 年 5 月に 1 泊滞在

2/10 (非常に不満)

Milton

出張
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2022 年 3 月に 1 泊滞在
ken Gamdhiからの返信 (投稿日 : 2022 年 3 月 31 日)
Thank you for staying with us and sharing your positive comments regarding our location as well as your constructive feedback regarding how we can improve. I am incredibly sorry that you had noise in your room and that the team and I failed to meet your expectations. We will work diligently at improving.

2/10 (非常に不満)

Xavier

出張
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2022 年 1 月に 2 泊滞在
Kenからの返信 (投稿日 : 2022 年 1 月 25 日)
Thank you

6/10 (普通)

Jemecca

良かった点 : スタッフとサービス
2022 年 1 月に 3 泊滞在

4/10 (不満)

Joseph

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wont make that mistake again
Completely out dated and worn out. Was told there was truck parking and on arrival it was very very tight for big truck parking.
2021 年 9 月に 1 泊滞在
Ken Gandhiからの返信 (投稿日 : 2021 年 9 月 21 日)
Constructive criticism can be difficult to accept but your review honestly points out areas we are aware needs work. We appreciate you taking the time to share your thoughts and please know we are making an effort toward addressing these issues

8/10 (良い)

Norma

良かった点 : 客室の快適度
Ok but not great
Good place to stay for the night to rest but not spectacular, they were doing renovations, understandably a bit dirty in hall. Charges extra for pets, Hotels.com does not let you know ahead of time.
2021 年 9 月に 1 泊滞在
Stephanie Farmerからの返信 (投稿日 : 2021 年 9 月 12 日)
Thank you

2/10 (非常に不満)

Jessica

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 9 月に 3 泊滞在
Stephaniからの返信 (投稿日 : 2021 年 9 月 21 日)
Thank you for your visit. I'm sorry that your recent experience with us didn't warrant a higher rating. If there is any specific feedback you can provide to help us improve, we welcome your comments.

2/10 (非常に不満)

Ross

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I am still trying to get a refund as I did not check in I canceled my reservations they had told me there were no rooms available after confirming my reservation. I am currently trying to reset my password on my account so I can access the itinerary number since no one can help me with me without that. I Need to be refunded $80 For proof I never checked in is in to Red Roof Inn in elima Ohio. I'm trying to find any other details that would assist in this matter but I have no saved emails but I never checked in and I canceled via phone with your phone with the manager Ken of Red Roof Inn in Lima.
2021 年 6 月に 1 泊滞在

6/10 (普通)

Jacqueline

出張
気になった点 : 清潔度、施設のコンディションと設備
2021 年 8 月に 1 泊滞在
Keからの返信 (投稿日 : 2021 年 8 月 14 日)
Thank you very much for such glowing praise of our hotel. We are most pleased that your family was able to enjoy the full array of amenities that we believe define our hotel. I hope that your road back to us is a wonderful one for you and your family.

2/10 (非常に不満)

Jennifer

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel was very dirty. The shower had, are you ready for this, moldy peeling wallpaper in it. Carpet was filthy.
2021 年 8 月に 1 泊滞在
Ken Gandhiからの返信 (投稿日 : 2021 年 8 月 14 日)
We appreciate you taking the time to share your comments. It is my unwavering belief that when a business stops being challenged on all they do, their future is in peril. For this reason, thank you and rest assured we take your remarks very seriously.

4/10 (不満)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Know that it is in the process of being renovated. There is no continental breakfast or even coffee, although on the website it says there is. There is a Waffle House across the street.
2021 年 7 月に 1 泊滞在
Ken Gandhiからの返信 (投稿日 : 2021 年 7 月 28 日)
Thank you for your recent visit and for your willingness to share your important feedback with the online review community. A specific thanks as well for your laudatory remarks concerning our rooms. Please come back and continue to tell the world of how special our location truly is.

2/10 (非常に不満)

Kathy

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Horrible stay
The website says this is a really nice looking hotel. It also said there was a spa a bar and a restaurant at this hotel. There were none of their sales at this motel there’s a vacant lot right in front of this hotel that looks like homeless people live there because there’s trash everywhere. Room some of the sheds had burn holes in it. Above the bathtub there is peeling paint one of the worst hotels that I wrote all year for work and it was a very expensive hotel for what it was it was very late you had a sleeping room
2021 年 7 月に 3 泊滞在
ken gandhiからの返信 (投稿日 : 2021 年 8 月 15 日)
what you see in pics that property not belong to us , why you do show guest our hotel exterior and interior with guest room, then realize real thing , any way thanks for write the reviews on us.

2/10 (非常に不満)

宿泊されたお客様

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My room head Brown water and mold not to mention the sink was falling of the wall and there was a hole in the shower wall, it also sounded like something was trying to get out of the wall.
2021 年 6 月に 1 泊滞在
ken Gandhiからの返信 (投稿日 : 2021 年 7 月 3 日)
Thank you for your review. As the owner of Red Carpet Inn & Suites it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve,but Extremely heavy Flow of the reservation at property because of Bike Races in Lima.but anyway so I will share your thoughts with our team to see how we can enhance our customer experience in the future. Respectfully, Red Carpet Inn & Suites

2/10 (非常に不満)

宿泊されたお客様

小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This was the worst place I've ever stayed but do to the event in the area there was no other place to stay. The place should really be inspected. All I could smell in my room was strong bleach. Holes in the ceiling and walls, the entire place is torn apart.
2021 年 6 月に 1 泊滞在
Melani Harkerからの返信 (投稿日 : 2021 年 7 月 2 日)
Thank you for your review. We are very concerned with the experience you describe. Your comments will be treated with top priority, as we owe our existence to how our clientele regard us. We will continue to do everything we can to provide satisfaction.

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
First off the camel hockey owner called me non stop from 8:30 pm wanting to know when we was checking in, the room smelled so bad of cigarettes we left door and windows open and left for a few hours ,the whole place was disgusting should be condemned !
2021 年 6 月に 1 泊滞在
Melani Harkerからの返信 (投稿日 : 2021 年 7 月 2 日)
Sorry for This Bed experience @ our promises. Please Lets know what Room you stayed and We look In to dipper and Try to avoid this Problem will repeated again for another our valuated guest. once again Sorry by Red Carpet Inn Managements.

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
There were cigarette burns in the furniture and the bedspread, and the air smelled like smoke and air freshener. The shower had been wall papered, but big pieces were peeling off. The plastic grill on the air conditioner was broken in several places and rattled annoyingly. The carpet felt sticky. How could anyone rate this place more than a 2?
2021 年 6 月に 1 泊滞在
Ken Gandhiからの返信 (投稿日 : 2021 年 6 月 15 日)
Thank you for your constructive criticism. We appreciate that you expected to enjoy a wonderful experience and apologize we fell short of your expectations. Please know we will address your complaint to ensure that what you experienced is not repeated. i need more information about you what Room you stayed with us. please Call us and lets Us Know and speak with Manager Ken Please

4/10 (不満)

宿泊されたお客様

ペット同伴の旅行, カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
shower knobs work properly and heat
2021 年 4 月に 2 泊滞在
Terry Harkerからの返信 (投稿日 : 2021 年 4 月 6 日)
Thank you for staying with us and sharing your positive comments regarding our location as well as your constructive feedback regarding how we can improve. I am incredibly sorry that you had noise in your room and that the team and I failed to meet your expectations. We will work diligently at improving.

2/10 (非常に不満)

Lakesha

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
HORRIBLE SERVICE & DISGUSTING ROOM
This place was horrible. The guy that checked my driver in was rude. My driver told him about how bad the room was and he did nothing about it not changing him to a different room. My driver slept in the chair, because the mattress had blood on it and the sheets looked dirty. The bathroom was nasty not cleaned. Horrible stay. This place should be shut down until it is inspected.
2021 年 2 月に 1 泊滞在
Ken Gandhiからの返信 (投稿日 : 2021 年 2 月 16 日)
Sorry about This , I think you explained here totally inappropriate , This property just completed renovation and in The Market, I need to more here from you Or Give us call please

10/10 (非常に良い)

宿泊されたお客様

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 12 月に 1 泊滞在
ken Gandhiからの返信 (投稿日 : 2020 年 12 月 17 日)
thank you so much

6/10 (普通)

Betty

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
I have stayed in a lot cleaner hotels it was really musty and definitely needed an upgrade. The staff was good
2020 年 10 月に 3 泊滞在
ken Gandhiからの返信 (投稿日 : 2020 年 10 月 6 日)
thank you for your feedback

2/10 (非常に不満)

Lora

2020 年 2 月に 4 泊滞在

2/10 (非常に不満)

Berry、Lima Ohio

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Horrific looking and disgusting. No fire extinguisher in the container. Ica machine was gross and not working. Duct tape holding light switch.
2019 年 11 月に 1 泊滞在
kenからの返信 (投稿日 : 2020 年 10 月 7 日)
thank your for your feedback, but just we did renovated property. now you can try again and hopefully you will give us higher ranking