ロビー ラウンジ

シャングリ・ラ ラサ (拉萨香格里拉)の口コミ

4.5 out of 5
シャングリ・ラ ラサ (拉萨香格里拉)
19 Norbulingka Road, Lhasa, Tibet

口コミ

8.4

とても良い

評価 10 - 59 件の口コミ中 29 件が非常に良い" "
評価 8 - 59 件の口コミ中 19 件が良い" "
評価 6 - 59 件の口コミ中 6 件が普通" "
評価 4 - 59 件の口コミ中 3 件が不満" "
評価 2 - 59 件の口コミ中 2 件が非常に不満" "

9.0/10

清潔度

8.6/10

スタッフとサービス

8.8/10

設備とサービス

8.8/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

8/10 (良い)

Ngat Yuk

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
好是好就是有點舊了,早餐是非常不錯的,但是就價格來說還是偏貴
2023 年 10 月に 5 泊滞在

8/10 (良い)

Joseph

2023 年 8 月に 3 泊滞在

8/10 (良い)

Jing

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 9 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
总体不错,服务有待改进
普通服务员对客人的服务意识欠佳
2021 年 5 月に 2 泊滞在
市场传媒部からの返信 (投稿日 : 2021 年 7 月 5 日)
尊敬的宾客,非常感谢您选择拉萨香格里拉酒店,您的10分好评是我们下次的努力目标,并且我们会努力提高员工服务意识,加强员工培训,我们会继续保持优质的服务以及热情好客的香格里拉精神。期待您的再次光临,祝您旅途愉快!扎西德勒! 拉萨香格里拉大酒店市场传媒部

8/10 (良い)

ming kuen

家族旅行
服務水準問題
整體來說真的不是五星飯店服務水準,可能是淡季,職員非常少,,入住感覺真的不好,員工服務不專業,我曾入住過曼谷、台灣、北京、香格里拉酒店,拉薩這間是我不喜歡的
2019 年 12 月に 5 泊滞在
Media and marketing department からの返信 (投稿日 : 2020 年 1 月 27 日)
尊敬的宾客,您好,感谢您选择拉萨香格里拉大酒店并留下您的反馈。您的反馈能让我们了解客人的真实感受,从而不断提高我们的服务质量。对于您在酒店的不愉快经历,我们深感抱歉,酒店非常重视您的意见和建议,关于您提出的卫生问题,我们会有针对性的对员工进行培训,避免此类问题再次发生。同时,我们已在后台申请与您取得联系,如果方便的话,我们希望可以给您取得更进一步的联系。您的宝贵意见和建议将有助我们更好的为宾客提供服务,再次感激阁下的分享。希望能有幸再次为阁下服务,并看到我们服务的提升。祝好,拉萨香格里拉大酒店市场传媒部。

8/10 (良い)

DuckDuck、DuckDMacau

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
空間大,景觀好,員工有禮,整潔安靜。房間太悶,空氣不流通,要通知員工開窗,但開窗後卻很冷。房間有加濕器。
2019 年 10 月に 3 泊滞在
Public relation manager からの返信 (投稿日 : 2019 年 10 月 28 日)
敬爱的宾客, 您好, 感谢您选择拉萨香格里拉大酒店,并对我们酒店的精彩评论!我们十分高兴听到您在我们酒店过得愉快,我们酒店同事的服务能让您感到满意。拉萨香格里拉大酒店地理位置优越,位于城市地标建筑布达拉宫和罗布林卡之间,步行仅需20分钟左右即可到达布达拉宫,出行也是十分便利的。我们酒店致力于为客人提供优质的入住体验及便捷的服务,自助餐厅丰盛的早餐,客房温馨的布置,并配有免费高速的WiFi,藏式风格的设计,是您出行旅游的绝佳选择。酒店一楼有24小时免费弥散式供氧的氧吧和专业的医务室,可以有效的缓解客人初到高原带来的不适感。我们将继续保持优质的服务和热情好客的香格里拉精神。在此祝您生活愉快,期待能与您再次相遇在拉萨香格里拉! 祝好,拉萨香格里拉大酒店市场传媒部

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Dinner buffet is excellent. The room size is smaller comparing St Regis and steam sauna does not work.
2019 年 10 月に 1 泊滞在
Public relation centerからの返信 (投稿日 : 2019 年 10 月 16 日)
Dear Valued Guest, Thank you for choosing shangri-la hotel in Lhasa and your wonderful comments on our hotel! We are very glad to hear that you have enjoyed your stay in our hotel and you are satisfied with the service provided by our colleagues. Lhasa shangri-la hotel is located in a superior location, between the city landmark potala palace and norbulingka. It only takes about 20 minutes to reach potala palace on foot, and the travel is also very convenient. Our hotel is committed to provide guests with quality check-in experience and convenient service, buffet breakfast, warm room layout, and equipped with free high-speed WiFi, Tibetan style design, is the best choice for you to travel. On the first floor of the hotel, there is an oxygen bar providing free oxygen for 24 hours and a professional infirmary, which can effectively relieve the discomfort of the guests when they first arrive at the plateau. We will continue to maintain the quality of service and hospitality of the shangri-la spirit. Wish you a happy life, looking forward to meeting you again in Lhasa shangri-la! Good luck, marketing and media department, shangri-la hotel, Lhasa

10/10 (非常に良い)

JS、Miami

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing experience. John was extreamly helpful and hospitable. He made check in a very pleasant experience and arranged amazing details for our friend who was having her birthday.
2019 年 9 月に 1 泊滞在
SLLS Communicationからの返信 (投稿日 : 2019 年 10 月 5 日)
Dear Valued Guest, Thank you for your choice Lhasa shangri-la hotel and your wonderful review of our hotel! We are very glad to hear that you have enjoyed your stay in our hotel and you are satisfied with the service provided by our colleagues. Lhasa shangri-la hotel is conveniently located between the city landmark potala palace and norbulingka. Our hotel is committed to providing guests with a quality stay experience and convenient service, and we will continue to maintain the quality service and hospitality of shangri-la. Wish you a happy life and looking forward to meeting you again in Lhasa shangri-la! Marketing and media department, shangri-la hotel, Lhasa

10/10 (非常に良い)

Roy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Vacation
2019 年 9 月に 3 泊滞在
SLLS communicationからの返信 (投稿日 : 2019 年 10 月 5 日)
Dear customers, Thank you for choosing Lhasa Shangri-La hotel and giving us a satisfactory remarks. We are very happy that you like our hotel, and we will continue to maintain the excellent service and hospitable Shangri-La spirit. It is worth mentioning that the oxygen bar in our hotel can relieve some discomfort when you first arrive at the plateau. I hope you can share our hotel with your friends. Wish you a pleasant journey and look forward to seeing you again! Marketing and media department, Shangri-La hotel, Lhasa

2/10 (非常に不満)

宿泊されたお客様

Due to lack of information from our side, about an extra visa for Tibet, I could not travel and lost a lot of money on my bookings! Thank you! I will not use your services again!
2019 年 8 月に 4 泊滞在
media and marketing department Lhasa からの返信 (投稿日 : 2020 年 1 月 16 日)
Dear guests, Thank you for choosing shangri-la hotel Lhasa and leaving your feedback. Your feedback can let us know the true feelings of customers, so as to continuously improve the quality of our service. We are very sorry for your travel trouble. And all the foreigner visitors are need visa to enter tibet. The hotel attaches great importance to your opinions and Suggestions. Meanwhile, your valuable comments and Suggestions will help us better serve our guests. Thank you again for your sharing. We hope to serve you again and see the improvement of our service. Best wishes, shangri-la hotel, Lhasa.

8/10 (良い)

HONG

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
香格里拉酒店集团的酒店,其品质要求比较均衡,虽然拉萨的香格里拉酒店也属于不错,但是还有进步的空间。
2019 年 6 月に 2 泊滞在
marketing and media Lhasa からの返信 (投稿日 : 2020 年 1 月 15 日)
尊敬的宾客,您好,感谢您选择我们拉萨香格里拉大酒店并给予支持和肯定。您对酒店设施及服务的满意是酒店全体员工工作的动力,让每位顾客都能感受到宾至如归的感觉是我们服务的最终目标。我们酒店地理位置非常独特,正是位于布达拉宫和罗布林卡风景区之间的。酒店早餐自助丰富多样,受到客人的一致好评,客房温馨的布置,并配有免费高速WiFi。我们酒店藏式风格装修设计,可以让每位客人感受到浓浓的藏文化元素,一楼提供免费供氧的氧吧,可以帮助客人缓解高原反应带来的不适。为您服务是我们的荣幸,拉萨香格里拉大酒店全体员工期待您的下次光临!祝好,拉萨香格里拉大酒店市场传媒部

10/10 (非常に良い)

viktor

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
best hotel in lhasa
bery nice, and very good staff , fluent english. so satisfy
2019 年 6 月に 1 泊滞在
Marketing and Media Department. からの返信 (投稿日 : 2019 年 6 月 26 日)
Dear Guest, Thank you for choosing Lhasa Shangri-La. We are very happy to see your favorable comments. It is our honor to accompany you on a pleasant trip to Lhasa. And we will continue to maintain the quality of service and hospitality of the Shangri-La spirit. Looking forward to your visit here, I wish you a pleasant journey! Lhasa Shangri-La hotel marketing media department!

10/10 (非常に良い)

Kim Fung

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The environment is really comfortable
2019 年 6 月に 1 泊滞在
marketing and media department, Shangri-La hotel, からの返信 (投稿日 : 2019 年 6 月 20 日)
Dear Valued Guest, Warm greetings from Shangri-La hotel, Lhasa! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our team were able to deliver to your expectations. You have been so generous in extending such nice score on our hotel both in terms of our services and products, which we truly value and appreciate very much as it is no doubt a great encouragement to each of us in our continuous efforts to improve and maintain our standards. Wish you a pleasant journey and look forward to seeing you again! Best wishes, marketing and media department, Shangri-La hotel, Lhasa

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Chinese service / Hong Kong prices
A good option for stays in Lhasa. Located in new Chinese area, but adjacent to Potala Palace. Hotel is in good condition. But prices are very high (think Hong Kong levels) but with service standards far below. Very few staff in hotel, and very few can speak even basic English. Horizon Club very poor value. One staff person only. Cannot speak any English. Very basic food offering. St Regis might be a better option? Certainly closer to Tibetan quarter.
2019 年 4 月に 4 泊滞在
Shangri-La,Lhasaからの返信 (投稿日 : 2019 年 5 月 24 日)
Dear guests, Thank you for choosing Shangri-la,Lhasa hotel and sharing your experience. Our hotel is prefectly located between the Summer Palace(Norbulingka)and Winter Palace(Potala) both palace were walking distance from hotel. As for the Horizon Lounge service you mentioned, we have timely shared it with our colleagues of relevant departments and the hotel management. We will take active measures to improve our language standards and the service quality. Thank you again for taking the time to give us valuable advice, we will make sure that this kinds of inconvenient will not happen for your next visit and hope you will not lose hope for us。Wish you have a healthy life and looking forward for your next visit again and give us an opportunity to serve you with more comfortable and pleasant check-in experience! Shangri-La,Lhasa Marketing media department!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 4 月に 3 泊滞在
Shangri-la hotel, Lhasaからの返信 (投稿日 : 2019 年 5 月 24 日)
Dear customers, Thank you for choosing Lhasa shangri-la! We are very glad to received full remark. Your satisfaction is the greatest recognition of our work. I hope you have a pleasant journey and look forward to seeing you again. Market and media department, shangri-la hotel, Lhasa

10/10 (非常に良い)

TSZ HO、Hong Kong

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
真正五星級酒店的服務
2019 年 3 月に 4 泊滞在
Marketing and Media Department Lhasa からの返信 (投稿日 : 2020 年 1 月 15 日)
尊敬的宾客,您好,感谢您选择我们拉萨香格里拉大酒店并给予支持和肯定。您对酒店设施及服务的满意是酒店全体员工工作的动力,让每位顾客都能感受到宾至如归的感觉是我们服务的最终目标。我们酒店地理位置非常独特,正是位于布达拉宫和罗布林卡风景区之间的。酒店早餐自助丰富多样,受到客人的一致好评,客房温馨的布置,并配有免费高速WiFi。我们酒店藏式风格装修设计,可以让每位客人感受到浓浓的藏文化元素,一楼提供免费供氧的氧吧,可以帮助客人缓解高原反应带来的不适。为您服务是我们的荣幸,拉萨香格里拉大酒店全体员工期待您的下次光临!祝好,拉萨香格里拉大酒店市场传媒部

10/10 (非常に良い)

Wai Yin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
大堂接待員十分友善,還替我們upgrade了房間,還幫了我們叫車。2樓的咖啡廳有小吃和沙拉,休閑很不錯,還有24小時的氧氣室,晚上有高山反應睡不著也不怕。
2019 年 1 月に 6 泊滞在
拉萨香格里拉大酒店市场传媒部からの返信 (投稿日 : 2020 年 1 月 15 日)
尊敬的宾客,您好,感谢您选择我们拉萨香格里拉大酒店并给予支持和肯定。您对酒店设施及服务的满意是酒店全体员工工作的动力,让每位顾客都能感受到宾至如归的感觉是我们服务的最终目标。我们酒店地理位置非常独特,正是位于布达拉宫和罗布林卡风景区之间的。酒店早餐自助丰富多样,受到客人的一致好评,客房温馨的布置,并配有免费高速WiFi。我们酒店藏式风格装修设计,可以让每位客人感受到浓浓的藏文化元素,一楼提供免费供氧的氧吧,可以帮助客人缓解高原反应带来的不适。为您服务是我们的荣幸,拉萨香格里拉大酒店全体员工期待您的下次光临!祝好,拉萨香格里拉大酒店市场传媒部

6/10 (普通)

C、Hong Kong

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
各樣設備都很好,特別是設有24小時氧吧。 可惜在不吸煙的房間經常聞到煙味。在控制除煙服務方面仍有改善空間,如果設有無煙房間樓層就更好了。
2018 年 12 月に 6 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Great reception Lily Yang, super friendly and helpful. The only thing is the room cleaning, not really thorough especially the bathtub... overall good hotel.
2018 年 12 月に 1 泊滞在
Marketing and media department, Shangri-La hotel, からの返信 (投稿日 : 2019 年 6 月 19 日)
Dear customers, Thank you for choosing Lhasa Shangri-La hotel and enjoying our hotel. Your satisfaction is the greatest recognition of our work. We are very happy to accompany you through a pleasant journey to the plateau. We will continue to maintain quality service, you can recommend our hotel to friends and relatives. Looking forward to your return to Lhasa and Shangri-La! Marketing and media department, Shangri-La hotel, Lhasa.

4/10 (不満)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2018 年 12 月に 3 泊滞在
media and marketing department Lhasaからの返信 (投稿日 : 2020 年 1 月 16 日)
Dear guests, thank you for choosing shangri-la hotel Lhasa and leaving your feedback. Your feedback can let us know the true feelings of customers, so as to continuously improve the quality of our service. We are very sorry for your unpleasant experience in the hotel. The hotel attaches great importance to your opinions and Suggestions. Meanwhile, we have applied for contact with you in the background. Your valuable comments and Suggestions will help us better serve our guests. Thank you again for your sharing. We hope to serve you again and see the improvement of our service. Best wishes, shangri-la hotel, Lhasa.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2018 年 12 月に 1 泊滞在
Marketing and media department, Shangri-La hotel, からの返信 (投稿日 : 2019 年 6 月 19 日)
Dear customers, Thank you for choosing Lhasa Shangri-La hotel and enjoying our hotel. Your satisfaction is the greatest recognition of our work. We are very happy to accompany you through a pleasant journey to the plateau. We will continue to maintain quality service, you can recommend our hotel to friends and relatives. Looking forward to your return to Lhasa and Shangri-La! Marketing and media department, Shangri-La hotel, Lhasa.

10/10 (非常に良い)

PC、Hong kong

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Convenient location, nice facilities and friendly staff.
2018 年 12 月に 5 泊滞在
Marketing and media department, Shangri-La hotel, からの返信 (投稿日 : 2019 年 6 月 19 日)
Dear customers, Thank you for choosing Lhasa Shangri-La hotel and enjoying our hotel. Your satisfaction is the greatest recognition of our work. We are very happy to accompany you through a pleasant journey to the plateau. We will continue to maintain quality service, you can recommend our hotel to friends and relatives. Looking forward to your return to Lhasa and Shangri-La! Marketing and media department, Shangri-La hotel, Lhasa.

10/10 (非常に良い)

FABIO CESAR

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Espetacular
Hotel espetacular! Localização, serviços e infraestrutura. O serviço do Horozon Club no final do dia é um grande diferencial. Vista do quarto ao Potala é incrível.
2018 年 11 月に 3 泊滞在
Marketing and media department, Shangri-La hotel, からの返信 (投稿日 : 2019 年 6 月 19 日)
Dear customers, Thank you for choosing Lhasa Shangri-La hotel and enjoying our hotel. Your satisfaction is the greatest recognition of our work. We are very happy to accompany you through a pleasant journey to the plateau. We will continue to maintain quality service, you can recommend our hotel to friends and relatives. Looking forward to your return to Lhasa and Shangri-La! Marketing and media department, Shangri-La hotel, Lhasa.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best hotel in Lhasa
Great stay, best hotel in Lhasa
2018 年 10 月に 4 泊滞在
Marketing and media department, Shangri-La hotel, からの返信 (投稿日 : 2019 年 6 月 19 日)
Dear customers, Thank you for choosing Lhasa Shangri-La hotel and enjoying our hotel. Your satisfaction is the greatest recognition of our work. We are very happy to accompany you through a pleasant journey to the plateau. We will continue to maintain quality service, you can recommend our hotel to friends and relatives. Looking forward to your return to Lhasa and Shangri-La! Marketing and media department, Shangri-La hotel, Lhasa.

10/10 (非常に良い)

宿泊されたお客様

2018 年 10 月に 2 泊滞在
Lhasa Shangri-La hotel marketing and media departmからの返信 (投稿日 : 2019 年 6 月 19 日)
Dear customer, Thank you for choosing Lhasa Shangri-La. We are very happy to see your satisfactory comments. We are also very glad that you like our front office service. It is our honor to accompany you to have a pleasant trip to Lhasa. And we will continue to maintain the quality of service and hospitality of the Shangri-La spirit. We are looking forward to your visit and wish you a pleasant journey. Lhasa Shangri-La hotel marketing and media department!

10/10 (非常に良い)

Lujing

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
很棒的体验
位置很好,房间可以看到布拉达宫,满月下,神圣又美丽
2018 年 10 月に 3 泊滞在
拉萨香格里拉大酒店市场传媒部からの返信 (投稿日 : 2020 年 1 月 17 日)
尊敬的宾客,您好,感谢您选择我们拉萨香格里拉大酒店并给予支持和肯定。您对酒店设施及服务的满意是酒店全体员工工作的动力,让每位顾客都能感受到宾至如归的感觉是我们服务的最终目标。我们酒店地理位置非常独特,正是位于布达拉宫和罗布林卡风景区之间的。酒店早餐自助丰富多样,受到客人的一致好评,客房温馨的布置,并配有免费高速WiFi。我们酒店藏式风格装修设计,可以让每位客人感受到浓浓的藏文化元素,一楼提供免费供氧的氧吧,可以帮助客人缓解高原反应带来的不适。为您服务是我们的荣幸,拉萨香格里拉大酒店全体员工期待您的下次光临!祝好,拉萨香格里拉大酒店市场传媒部

8/10 (良い)

Su

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
在拉萨算很好的酒店
酒店整体符合五星级标准,自助餐在西藏这地方已经算不错了,酒店客人还有折扣。去的时候酒店门口封路,到达的时候只好自己拖着大箱子走进去,好在离开的时候有车送到大路路口,可以步行到罗布林卡和布达拉宫,有的房间可以看到布达拉宫
2018 年 8 月に 1 泊滞在
拉萨香格里拉大酒店市场传媒部からの返信 (投稿日 : 2020 年 1 月 15 日)
尊敬的宾客,您好,感谢您选择我们拉萨香格里拉大酒店并给予支持和肯定。您对酒店设施及服务的满意是酒店全体员工工作的动力,让每位顾客都能感受到宾至如归的感觉是我们服务的最终目标。我们酒店地理位置非常独特,正是位于布达拉宫和罗布林卡风景区之间的。酒店早餐自助丰富多样,受到客人的一致好评,客房温馨的布置,并配有免费高速WiFi。我们酒店藏式风格装修设计,可以让每位客人感受到浓浓的藏文化元素,一楼提供免费供氧的氧吧,可以帮助客人缓解高原反应带来的不适。为您服务是我们的荣幸,拉萨香格里拉大酒店全体员工期待您的下次光临!祝好,拉萨香格里拉大酒店市场传媒部

10/10 (非常に良い)

Marc、Burlington, ON

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
An oasis at high altitude
We stayed at the Shangri La Lhasa on our recent trip to Tibet. It is located a bit out of the way in terms of sightseeing and restaurants, but the oxygen bar was so appreciated on our second night. The food in the hotel is a bit expensive, but the staff allowed us to create our own menu for snacks on the night of our arrival, and then provided us with a bit of a discount for our breakfast buffets. Very accommodating. The rooms are well appointed and very comfortable.
2018 年 7 月に 3 泊滞在
Marketing and media department, Shangri-La hotel, からの返信 (投稿日 : 2019 年 6 月 19 日)
Dear customers, Thank you for choosing Lhasa Shangri-La hotel and enjoying our hotel. Your satisfaction is the greatest recognition of our work. We are very happy to accompany you through a pleasant journey to the plateau. We will continue to maintain quality service, you can recommend our hotel to friends and relatives. Looking forward to your return to Lhasa and Shangri-La! Marketing and media department, Shangri-La hotel, Lhasa

4/10 (不満)

Soren

気になった点 : スタッフとサービス、客室の快適度
Only location was good. Hotel was dreadful
From the moment we checked in there were mistakes. We booked 2 rooms several month in advance. First they could not find more than 1 room. Despite request we were given 2 rooms on separate floors. Rooms were ok and large but old. Aircon could only heat and each day we had 26 degrees in the room to sleep in. When we told them room was too hot they told us just to open windows. Only you could not. Only housekeeping could open the windows. After asking for aircon 5 times we gave up! Staff spoke poor English and each day in restaurant we had to ask for the same thing 5 times before it arrived. I would not stay at this hotel. I would choose st regis nex time!!
Shangri-La Hotel Lhasaからの返信 (投稿日 : 2018 年 7 月 11 日)
Dear Valued Guest, Warm greetings from Shangri-La Hotel, Lhasa! Thank you for taking the time to share your comments on the recent visit. I am sorry to read that we have failed to provide you a truly Shangri-La experience and I would like to extend a sincere apology for all the inconvenience you have experienced regarding guestroom air condition and staff english skill issues. Your valuable comments have been addressed with our Engineering team here and immediate action to rectify the air conditioning system issue would become our priority. The unfortunate incidents happened during your stay has lead to our internal investigation to find out the root cause, and drive for quality improvement.Rest assured we have been proceeding English training to all our staffs, ensuring their effectiveness and professional performance. Dear guest, we are a learning organization that believes in quality and feedback like yours will definitely help us to improve in our service commitment to our guests. Once again I truly appreciated your choice to our hotel and look forward to an early opportunity to welcoming you back to our property. Should there be any requirement for your future visit in Lhasa, please do not hesitate to contact me directly as I would be more than happy to make arrangement for you personally and welcome you back in the nearest future.

2/10 (非常に不満)

Julie、Toronto

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
Terrible food and service
I would never stay here again - food was horrible, the service was subpar compared to St Regis in Lhasa.
2018 年 1 月に 1 泊滞在
Market and media department Shangri-La からの返信 (投稿日 : 2019 年 6 月 19 日)
Dear customer, Thank you for choosing Lhasa Shangri-La hotel and shared your stay experience. We truly apologized for the unpleasent stay experience you ancounter and we will make sure to make improve in every step. hope you will give a chance to servive you again. Your satisfaction with our service is a recognition of our work. I will share your comments with my colleagues and also problem relating the food items, we will take favourable training and action with our department,for sure this things will not happen again in future. We apology for the inconvenient. I wish you a happy, healthy life and look forward to meeting you again in Lhasa! Marketing and media department, Shangri-La hotel, Lhasa

8/10 (良い)

jenny、malaysia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
very comfortable and spacious
everything very good even so hospitable, made a birthday cake for my husband.
2017 年 12 月に 5 泊滞在
Skar Shiからの返信 (投稿日 : 2017 年 12 月 29 日)
Dear Jenny, Thank you very much for your recent visit with us. We highly appreciate you taking the time to share your feedback and we are pleased to learn that you enjoyed your birthday celebration with our team. On the same note, I would like to express my sincere apologies for not being able to meet expectations on this occasion on those areas mentioned. We have addressed your feedback with our management team and especially lack of English proficiency at certain level . We will work hard for further training and providing personalized experiences for all of our guests. Please kindly let us know when you plan on returning to Lhasa so that I can arrange a flawless stay for you. Look forward to welcoming you back again to Shangri-La Hotel, Lhasa. Tashi Delek! Skar Shi Communications

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
很好的酒店
房间整洁舒适,来拉萨好的选择。
2017 年 11 月に 1 泊滞在
尊敬的贵宾, 您好,感谢您选择下榻拉萨香格里拉大酒店。您的支持是我们不断前进的动力。我们衷心期待您的再次光临! 市场传媒部

8/10 (良い)

steve、Toronto

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Close to attractions of Lhasa. Hotel is very comfortable and my only complaint is that I asked for a non smoking room, but my room had an ash tray and matches. That’s not a non smoking room!
2017 年 11 月に 1 泊滞在
Skar Shiからの返信 (投稿日 : 2017 年 12 月 28 日)
Dear Steve, Thank you very much for your recent visit with us. We highly appreciate you taking the time to share your feedback. I would like to express my sincere apologies for not being able to meet your expectations on this occasion. We have addressed your feedback with our Management team and especially our Housekeeping Department. We will work hard for further training and providing personalized experiences for all of our guests. Please kindly let us know when you plan on returning to Lhasa so that I can arrange a flawless stay for you. Tashi Delek! Skar Shi Communications

10/10 (非常に良い)

Jimmy、Panama

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best hotel is Lhasa
Excellent hotel! I got sick because of te height and luckily they had a doctor available 24/7. The facilities and staff service are top notch, cannot complain. You know what you're getting with a Shangri-La and this one won't let you down trust me.
2017 年 5 月に 3 泊滞在
Shangri-La hotel, Lhasa Marketing and media departからの返信 (投稿日 : 2019 年 6 月 19 日)
Dear customer, Thank you for choosing Lhasa Shangri-La hotel and your excellent comments on our hotel! We are very glad to hear that you have enjoyed your stay in our hotel. Your satisfaction with our service is a recognition of our work. I will share your comments with my colleagues. We will continue to maintain the Shangri-La spirit of quality service and hospitality. I wish you a happy New Year and look forward to meeting you again in Lhasa! Shangri-La hotel, Lhasa Marketing and media department,

10/10 (非常に良い)

Bharat、Seattle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The oxygen lounge is fantastic
It is comfortable 5 star hotel at a decent location but the most important distinguishing feature is the Oxygen Lounge. It is a fantastic amenity and along with the cheerful and experienced doctor, it is a lifesaver for clueless low altitude people who fly in and over exert themselves.
Marketing and media department Shangri-La Lhasa!からの返信 (投稿日 : 2019 年 6 月 19 日)
Dear Valued Guest, Warm greetings from Shangri-La Lhasa! Thank you for providing the survey feedback on your recent stay. I was very delighted to read that our team was able to deliver to your expectations. You have been so generous in extending such nice words on our hotel both in terms of our services and products, which we truly value and appreciate very much as it is no doubt a great encouragement to each of us in our continuous efforts to improve and maintain our standards. We will be sharing your favorable comments with our colleagues which come as a result of their hard work. And hope you will help us to recommend our hotle to friends and family。 Looking forword to you visit again in Lhasa and Shangri-La,Wish you a happy and healthy life! Marketing and media department Shangri-La Lhasa!

8/10 (良い)

hans、baden österreich

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel gut zum rasten nach vielen kilometern
perfektes Service in der reception. essen so lala ....etwas ausserhalb Stadtzentrum trotzdem gut zum relaxen zimmersauberkeit etwas gering - alles in allem u empfehlen
Marketing and media department, Shangri-La hotel, からの返信 (投稿日 : 2019 年 6 月 19 日)
Dear Valued Guest, Warm greetings from Shangri-La Hotel, Lhasa! Thank you for taking the time to share your comments on the recent visit. We do value your opinion and guest feedback like yours are the very priority for us to improve our product and services. We have taken up all the points seriously,and immediate actions on your comments have been addressed with the team here. Rest assured we have learnt out of mis step and will avoid recurrence in the future. We look forward to welcoming you back to Shangri-La hotel Lhasa. Marketing and media department, Shangri-La hotel, Lhasa

6/10 (普通)

宿泊されたお客様

良かった点 : 客室の快適度
気になった点 : 清潔度
Nice but not maintained well
Room and facilities was nice but there was stained cushion and extremely dirty air humidifier, had to requesy for it changed.
Marketing and media department, Shangri-La hotel, からの返信 (投稿日 : 2019 年 6 月 19 日)
Dear Valued Guest, Warm greetings from Shangri-La Hotel, Lhasa! Thank you for taking the time to share your comments on the recent visit. We do value your opinion and guest feedback like yours are the very priority for us to improve our product and services. We have taken up all the points seriously,and immediate actions on your comments have been addressed with the team here. Rest assured we have learnt out of mistake and will avoid recurrence in the future. We look forward to welcoming you back to Shangri-La hotel Lhasa. Marketing and media department, Shangri-La hotel, Lhasa

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel in this city
I stayed there for 4 nights. A Great hotel in the city with good facilities, stuffs, foods and services. The hotel is very quite during the night. With Good in-room dining with affordable price. Good location with great SPA and an oxygen bar for free. Five star hotel. Will come again. That's all I got. Come and try try try try try try try.
marketing and media department, Shangri-La hotel, からの返信 (投稿日 : 2019 年 6 月 19 日)
Dear Guest, Warm greetings from Shangri-La hotel, Lhasa! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our team were able to deliver to your expectations. You have been so generous in extending such nice words on our hotel both in terms of our services and products, which we truly value and appreciate very much as it is no doubt a great encouragement to each of us in our continuous efforts to improve and maintain our standards. We will be sharing your favorable comments with our colleagues which come as a result of their hard work! Wish you a pleasant journey and look forward to seeing you again! Best wishes marketing and media department, Shangri-La hotel, Lhasa

8/10 (良い)

Heng

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Shangri-La,Lhasa Marketing media departmentからの返信 (投稿日 : 2019 年 6 月 19 日)
Dear guests, Thank you for choosing Shangri-la,Lhasa hotel and sharing your experience. Our hotel is prefectly located between the Summer Palace(Norbulingka)and Winter Palace(Potala) both palace were walking distance from hotel. Wish you have a healthy life and looking forward for your next visit again and give us an opportunity to serve you with more comfortable and pleasant check-in experience! Shangri-La,Lhasa Marketing media department

8/10 (良い)

wai shing

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A hotel with the high ShangriLa standard
the room is spacious, but the setup is a bit weird. they line up 2 couch along the windows but does not offer a office chair and a office desk that allows one to do some work with my notebook. I had to move a big wooden box they lined in front of one of the beds as a chair for me to do some simple work on my notebook. I guess the hotel is trying to tailor to local chineses, thus the mattress is quite firm. they have a moisternizer next to the bed, but there is no instruction as to how to refill and i also noticed the water container is not regularly cleaned (can see some brown stains in the water container). I cannot appreciate why the hotel put that next to the bed as it can be quite noisy at night. The toilet is also spacious, but does not have a bathtub. the window is all locked and the room temp at night is quite high, my daughter has to remove the feather quilt and just use the quilt cover for the night. i dined in ShangPalace during my whole stay in the hotel. Dylan, the manager is a very nice guy to talk to. The food is very delicious and well prepared. Even deserts is prepared on the spot. I used the spa twice. Really relaxing, but the pool is closed for maintenance. The gym is well equiped but I dare not use it, worry that lack of oxygen during exercise. Finally, I found the oxygen bar is really good for me to recoup some rest as i could not really sleep at night.
Marketing and media department, Shangri-La hotel, からの返信 (投稿日 : 2019 年 6 月 19 日)
Dear Valued Guest, Warm greetings from Shangri-La Lhasa! Thank you for choosing Lhasa Shangri-La hotel and here I would like to extend a sincere apology for the inconvenience regarding the difficulties you have experienced during your stays. we sincerely apologize for the problem you mentioned,we had shared with our particular department in order to avoid such things in future. Hope you will give us another chance to serve you again with all our best for the better journey in coming future. Our hotel is mainly located between the summer and winter palace and also outing to market is widely preferable. Thank you again for your valuable advice, and we will try our best to maintain the Shangri-La spirit of high quality service and warm hospitality. Wish you a pleasant life journey and look forward to seeing you again! Best wishes, Marketing and media department, Shangri-La hotel, Lhasa

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
marketing and media department, Shangri-La hotel, からの返信 (投稿日 : 2019 年 6 月 19 日)
Dear Guest, Warm greetings from Shangri-La hotel, Lhasa! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our team were able to deliver to your expectations. You have been so generous in extending such nice words on our hotel both in terms of our services and products, which we truly value and appreciate very much as it is no doubt a great encouragement to each of us in our continuous efforts to improve and maintain our standards. We will be sharing your favorable comments with our colleagues which come as a result of their hard work! Wish you a pleasant journey and look forward to seeing you again! Best wishes marketing and media department, Shangri-La hotel, Lhasa

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
marketing and media department, Shangri-La hotel, からの返信 (投稿日 : 2019 年 6 月 19 日)
Dear guests, Thank you for choosing Lhasa Shangri-La hotel and leaving us a wonderful review. In order to relieve the discomfort caused by the high altitude in Lhasa, the oxygen bar on the first floor of Shangri-La provides oxygen for 24 hours, and the clinic is also available in hotel. Shangri-La is your home in Tibet. Thank you again for your valuable advice, and we will try our best to maintain the Shangri-La spirit of high quality service and warm hospitality. Wish you a pleasant journey and look forward to seeing you again! Best wishes, marketing and media department, Shangri-La hotel, Lhasa

10/10 (非常に良い)

David Wai Chun

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Centrally located luxury hotel
Centrally located luxury hotel, with an oxgyen chamber for those with altitude sickness. As a Golden Circle Jade member you get all breakfast for free too!
marketing and media department, Shangri-La hotel, からの返信 (投稿日 : 2019 年 6 月 19 日)
Dear guests, Thank you for choosing Lhasa Shangri-La hotel and leaving us a wonderful review. In order to relieve the discomfort caused by the high altitude in Lhasa, the oxygen bar on the first floor of Shangri-La provides oxygen for 24 hours, and the clinic is also available in hotel. Shangri-La is your home in Tibet. Thank you again for your valuable advice, and we will try our best to maintain the Shangri-La spirit of high quality service and warm hospitality. Wish you a pleasant journey and look forward to seeing you again! Best wishes, marketing and media department, Shangri-La hotel, Lhasa

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Recommended
Surprisinglg superior to the St Regis in terms of service staff and efficiency. The 24h oxygen room was a bonus. Room had a great view but not soundproof from the bar/restaurant so you could hear the band at night. Decor is a bit dated and buffet breakfast could use a refresh in offerings. Still it's comfy stay in Lhasa even if it's not the same class as the rest of the hotel chain's properties in bigger Asian cities
Marketing and media department, Shangri-La hotel, からの返信 (投稿日 : 2019 年 6 月 19 日)
Dear Valued Guest, Warm greetings from Shangri-La Hotel, Lhasa! Thank you for taking the time to share your comments on the recent visit. We do value your opinion and guest feedback like yours are the very priority for us to improve our product and services. We have taken up all the points seriously,and immediate actions on your comments have been addressed with the team here. Rest assured we have learnt out of mistake and will avoid recurrence in the future. We look forward to welcoming you back to Shangri-La hotel Lhasa. Marketing and media department, Shangri-La hotel, Lhasa.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
早餐太貴,¥199位未連稅
marketing and media department, Shangri-La hotel, からの返信 (投稿日 : 2019 年 6 月 19 日)
Dear guests, Thank you for choosing Lhasa Shangri-La hotel and leaving us a wonderful review. In order to relieve the discomfort caused by the high altitude in Lhasa, the oxygen bar on the first floor of Shangri-La provides oxygen for 24 hours, and the clinic is also available in hotel. Shangri-La is your home in Tibet. Thank you again for your valuable advice, and we will try our best to maintain the Shangri-La spirit of high quality service and warm hospitality. Wish you a pleasant journey and look forward to seeing you again! Best wishes, marketing and media department, Shangri-La hotel, Lhasa

10/10 (非常に良い)

Christian、Baden-Baden

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lhasa mit seinen Bauten ist beeindruckend
3 Tage Lhasa auf eigene Faust. Hotel ist fast neu, zeigt aber nach 2 Jahren bereits deutliche Spuren der Abnutzung; das liegt wohl an den zahlreichen chinesischen Gästen...Mit dem Zug Z21 würde ich nicht wieder fahren, es sei denn man liebt den Duft von übergelaufenen Toiletten...Luxuszug war einmal
marketing and media department, Shangri-La hotel, からの返信 (投稿日 : 2019 年 6 月 19 日)
Dear guests, Thank you for choosing Lhasa Shangri-La hotel and leaving us a wonderful review. In order to relieve the discomfort caused by the high altitude in Lhasa, the oxygen bar on the first floor of Shangri-La provides oxygen for 24 hours, and the clinic is also available in hotel. Shangri-La is your home in Tibet. Thank you again for your valuable advice, and we will try our best to maintain the Shangri-La spirit of high quality service and warm hospitality. Wish you a pleasant journey and look forward to seeing you again! Best wishes, marketing and media department, Shangri-La hotel, Lhasa

8/10 (良い)

ANA

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
It was great until they charge me for the deposit, eventhough it was already paid
marketing and media department, Shangri-La hotel, からの返信 (投稿日 : 2019 年 6 月 19 日)
Dear guests, Thank you for choosing Lhasa Shangri-La hotel and leaving us a wonderful review. In order to relieve the discomfort caused by the high altitude in Lhasa, the oxygen bar on the first floor of Shangri-La provides oxygen for 24 hours, and the clinic is also available in hotel. Shangri-La is your home in Tibet. Thank you again for your valuable advice, and we will try our best to maintain the Shangri-La spirit of high quality service and warm hospitality. Wish you a pleasant journey and look forward to seeing you again! Best wishes, marketing and media department, Shangri-La hotel, Lhasa

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Much better than 3.5 stars
I chose the Shangri-la for the chain's reputation & my previous experiences with them, and I got most of what I was expecting. Comfortable & spacious room with a view of Potala Palace, nice amenities, nice service, very good fitness facilities and a great massage at the spa. English is not understood nor spoken by all the staff, so it can take time to get what you want, but it's not a major problem. Fitness facilities & spa were great and the "oxygen room", which is specifically designed to help adjust to the altitude of Lhasa, was a nice extra. Major sights are within walking distance. Gift shop has nice items but exponentially more expensive than similar things in the market. Overall, we had a great stay and would definitely return to the Shangri-la whenever possible.
Marketing and media department, Shangri-La hotel, からの返信 (投稿日 : 2019 年 6 月 19 日)
Dear Valued Guest, Warm greetings from Shangri-La Lhasa! Thank you for choosing Lhasa Shangri-La hotel and we are happy to read your comment of satisfaction feedback. Here I would like to extend a sincere apology for the inconvenience regarding the difficulties you have experienced during your stays. we sincerely apologized. And also problem regarding the staffs English speaking skill, we had shared with our particular department in order to avoid such things in future and we will take favourable training and action with our each department. Hope you will give us another chance to serve you again with all our best for the better journey in coming future. Our hotel is mainly located between the summer and winter palace and also outing to market is widely preferable. Thank you again for your valuable advice, and we will try our best to maintain the Shangri-La spirit of high quality service and warm hospitality. Wish you a pleasant life journey and look forward to seeing you again! Best wishes, Sincerely Marketing and media department, Shangri-La hotel, Lhasa

10/10 (非常に良い)

Jorge Eduardo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
marketing and media department, Shangri-La hotel, からの返信 (投稿日 : 2019 年 6 月 19 日)
Dear guests, Thank you for choosing Lhasa Shangri-La hotel and leaving us a wonderful review. In order to relieve the discomfort caused by the high altitude in Lhasa, the oxygen bar on the first floor of Shangri-La provides oxygen for 24 hours, and the clinic is also available in hotel. Shangri-La is your home in Tibet. Thank you again for your valuable advice, and we will try our best to maintain the Shangri-La spirit of high quality service and warm hospitality. Wish you a pleasant journey and look forward to seeing you again! Best wishes, marketing and media department, Shangri-La hotel, Lhasa

8/10 (良い)

Martina、Seattle

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Lovely hotel with many amenities
We spent five nights here. It is not close enough to walk to the old town but is a short cab ride away. The facilities are nice but the staff is seriously undertrained. Every request is a challenge, from making a phone call to ordering room service. The oxygen lounge was a welcome respite.
Lhasa Shangri-La hotel marketing and media departmからの返信 (投稿日 : 2019 年 6 月 19 日)
Dear customer, Thank you for choosing Lhasa Shangri-La. We are very happy to see your satisfactory comments. It is our honor to accompany you to have a pleasant trip to Lhasa. And we will continue to maintain the quality of service and hospitality of the Shangri-La spirit. We are looking forward to your visit and wish you a pleasant journey. Lhasa Shangri-La hotel marketing and media department!