ルーム クイーンベッド 2 台 バリアフリー 禁煙 | デスク、遮光カーテン、ベビーベッド (無料)、可動式ベッド

ハンプトン イン レキシントン サウス キーンランド / エアポートの口コミ

2.5 out of 5

口コミ

8.2

とても良い

評価 10 - 432 件の口コミ中 174 件が非常に良い" "
評価 8 - 432 件の口コミ中 159 件が良い" "
評価 6 - 432 件の口コミ中 56 件が普通" "
評価 4 - 432 件の口コミ中 21 件が不満" "
評価 2 - 432 件の口コミ中 22 件が非常に不満" "

8.6/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

8.2/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

6/10 (普通)

Da!!

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
オーバーブッキング
hotels.comで一週間前に予約して 夕方に電話で確認し 夜に到着したらオーバーブッキングで部屋が無かった。(予約されている事は確認できたので 他のホテルは探してくれた)

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

8/10 (良い)

Yuet Hing Ellis、Tung Chung

家族旅行
良かった点 : 清潔度、スタッフとサービス
No clothes hanger, tooth brush and paste, slippers etc
2024 年 5 月に 1 泊滞在

8/10 (良い)

Kevin

グループ旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Great staff, nice rooms. Guest Room doors close very loud and wake you several times during night as others go and come. Loved location
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Brian

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love it here
2024 年 4 月に 1 泊滞在

6/10 (普通)

Jeffrey、Mason

カップルで旅行
良かった点 : 清潔度、設備とサービス
No cups or glasses. No lids for coffee by front desk. Only one set of towels, had to ask for 2nd set. They offer free LYFT from airport but night clerk wasnt authorized to request it. Much of holltel is nice but could use newer touches.
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 6 日)
Hi Jeffrey, Thank you for taking time to share your feedback. We are sorry to hear that you experienced issues during your stay. I would be happy to chat more about this if you give the hotel a call. We hope to see you again one day to redeem ourselves with a much better stay. Take care, Kiersten

2/10 (非常に不満)

Amy

2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 6 日)
Hello, Thank you for rating your stay with us. We would love to hear more about why you gave us this rating. Feel free to call the hotel directly to discuss if you wish. Take care, Kiersten

8/10 (良い)

Glenn R

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
in town for pleasure, ate at three different restaurants across the street, found the location quite convenient for driving tours and getting out into the countryside
2024 年 2 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 6 日)
Hello, Thank you for taking time to share feedback about your experience. We are happy to see that you found our location very convenient and love that you were able to experience the best of Lexington! We hope to again see you one day. Take care, Kiersten

8/10 (良い)

Sarah

良かった点 : 清潔度、スタッフとサービス
They have the most awful pillows of any hotel I've ever been to! That's seriously my only complaint, but my goodness the pillows were so flat.
2024 年 2 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 6 日)
Hello, Thank you for your feedback about your stay with us. We are sorry to hear that you did not enjoy the pillows, but we are happy to share that we have replaced all guest room pillows since you stayed! We welcome you back for a better night's rest with our new pillows. Until next time, Kiersten

10/10 (非常に良い)

Debbie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 18 日)
Hello Debbie, We are delighted to hear that you enjoyed your stay with us! Our team works hard to create exceptional guest experiences. You are always welcome back if you find yourself in Lexington again. Take care, Kiersten

10/10 (非常に良い)

Elliott

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 18 日)
Hi Elliot, Thank you so much for taking a moment to share feedback about your stay with us! We are so happy to see a 10 out of 10 score; Our team works hard to deliver an exceptional guest experience and are so excited to see that hard work pay off. Feel free to stop by anytime you wish. Until next time, Kiersten

8/10 (良い)

Jonathan

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 24 日)
Hello, Thank you for your feedback! We are so happy to hear that you enjoyed your stay. You are always welcome back when you find yourself in Lexington! Thanks, Kiersten

10/10 (非常に良い)

Lori

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Coffee in the morning wasn't very hot but everything else was great. Thank you.
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 24 日)
Hello, Thank you so much for taking time to share your feedback. We are sorry to hear that the coffee wasn't very hot and will be sure to correct this issue. Otherwise, we are happy that you mostly enjoyed your stay! Thank you, Kiersten

8/10 (良い)

Stephen

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, very friendly staff, convenient parking, quiet.
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 24 日)
Hello, Thank you for your feedback about your stay in December. We are happy to hear that you enjoyed your time with us. See you next time, Kiersten

8/10 (良い)

Zachary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

David

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Tracie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property offers late check out for no additional fee. The desk clerk was super nice and helpful. The room was clean and comfortable. Will definitely stay here again if needed.
2023 年 12 月に 1 泊滞在

6/10 (普通)

John

良かった点 : 清潔度、スタッフとサービス
2023 年 11 月に 3 泊滞在

8/10 (良い)

Carol

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
There seemed to be a shortage of supplies day 1-5. Toilet paper, cups, pool towels, garbage bags. Housekeeping great though and responsive to needs as much as the could be. Desk staff nice. Like 24 hr coffee, tea, hot water
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Juan

良かった点 : 清潔度、設備とサービス
Very good excelente.
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Robert

出張
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Location in Lexington.
2023 年 11 月に 2 泊滞在

2/10 (非常に不満)

Jennifer

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Crazy uncomfortable stay
It was one of the worst hotel stay that we have had. The first room they put us in the door was missing on the entertainment center cabinet. There was four slices of pizza on the side of the cabinet behind the trashcan that must’ve gotten missed. The bed was made sloppy as if someone had laid in it. We initially thought, someone was staying in the room. Front desk wasn’t sure what happened. Went to put us in another room but had to get luggage out of old room. I had forgotten the room number. I had forgotten room number and so did the attendant. She then proceeded to knock on multiple doors to find my room . It was very bizarre and we would definitely not stay again.
2023 年 11 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 11 月 21 日)
Hello, Thank you so much for taking time to share feedback about your recent stay. I agree that your experience was bizarre and far from the normal experience that we strive to provide to our guests. This information has not been taken lightly and will be looked into with great detail. In the meantime, I would be happy to chat further if you would like; Feel free to reach out to me directly at the hotel. Thank you again and take care.-Kiersten

8/10 (良い)

Dan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice Clean place
2023 年 11 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 11 月 22 日)
Hello, We are happy to see that you enjoyed your stay and welcome you back anytime you would like! Take care, Kiersten

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
2023 年 10 月に 1 泊滞在

8/10 (良い)

Harold

Nice location. Lobby is a little small. Room temperature was hard to regulate. If you arrive late parking may be a challenge.
2023 年 10 月に 1 泊滞在

2/10 (非常に不満)

Chass

気になった点 : 客室の快適度
2023 年 9 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 10 月 1 日)
Hello, Thank you for sharing your feedback. We apologize that you had to experience our renovation as we know it is never convenient for anyone. Although necessary, we are excited to finish up as well so that we can get back to 100% service. We invite you back once it is complete so that we can make up for this experience. Sincerely, Kiersten

6/10 (普通)

Adam

良かった点 : スタッフとサービス
2023 年 9 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 9 月 30 日)
Hello, Thank you for rating your recent stay with us. We value all feedback from our guests. We apologize if the current renovation compromised your experience with us, but it will be finished up the first week of October. We invite you back once it is complete to experience our beautiful hotel at 100%. Sincerely, Kiersten

4/10 (不満)

hugo

出張
良かった点 : 客室の快適度
気になった点 : 清潔度、スタッフとサービス
Hotel en obra
El hotel lo están remodelando y está sucio y mucho ruido todo el día
2023 年 9 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 9 月 24 日)
Hello, Thank you for providing feedback about your recent stay. We apologize that you experienced us during our short renovation but hope that you will come back to visit when our hotel is back to 100% potential. You are always welcome back if you find yourself in Lexington again! Thanks, Kiersten

10/10 (非常に良い)

Carol

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 9 月 24 日)
Hello, Thank you for the wonderful rating! We value every opportunity that we have to make our guests stay exceptional. You are always welcome back if you are in Lexington again!Thanks, Kiersten

8/10 (良い)

William

2023 年 9 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 10 月 1 日)
Hello, Thank you for taking time to rate your stay with us. We value all guest feedback and will be happy to report this to our team. You are always welcome back when you find yourself in Lexington. Sincerely, Kiersten

8/10 (良い)

Jonathan C

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 3 泊滞在
GMからの返信 (投稿日 : 2023 年 9 月 24 日)
Hello, Thank you for taking your time to rate your stay! We are glad to see that you enjoyed your time with us. We hope to see you again one day in the future!Thanks, Kiersten

10/10 (非常に良い)

yi

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It is near the airport but still quite.
2023 年 8 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 9 月 24 日)
Hello, Thank you for the wonderful rating! It was a pleasure to take care of your lodging needs. We hope you visit us again soon! Thanks, Kiersten

10/10 (非常に良い)

Cathy

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff and great location.
2023 年 7 月に 4 泊滞在
GMからの返信 (投稿日 : 2023 年 9 月 24 日)
Hello, Thank you so much for taking your time to share your feedback. We are so glad to hear that your stay was exceptional. We strive to provide 100% to every guest. You are always welcome back if you find yourself in Lexington again! Thanks, Kiersten

10/10 (非常に良い)

Cathy

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Totally updated. Loved the friendly staff.
2023 年 7 月に 4 泊滞在
GMからの返信 (投稿日 : 2023 年 9 月 24 日)
Hello, Thank you for the amazing feedback about your time here with us! We are always happy to see that our guests enjoy their stay. We hope to one day see you again! Thanks, Kiersten

10/10 (非常に良い)

nicholas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice place to stay
2023 年 7 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 7 月 14 日)
Hello, We are delighted to see that you enjoyed you time here at the Hampton Inn Lexington South! You are always welcome back of you ever find yourself in Lexington again.Thank you, Kiersten

8/10 (良い)

Samantha

2023 年 6 月に 2 泊滞在
Kiersten からの返信 (投稿日 : 2023 年 7 月 6 日)
Hello, Thank you for taking your time to provide feedback about your recent stay with us! We are happy to see that you enjoyed your time here. You are always welcome back when you find yourself in Lexington.

8/10 (良い)

Blair

出張, 家族旅行
良かった点 : スタッフとサービス
The hotel could use some updating. Overall and okay place to stay for one night.
2023 年 7 月に 1 泊滞在
Kierstenからの返信 (投稿日 : 2023 年 7 月 6 日)
Hello, Thank you for your feedback about your stay with us. We love the opportunity to hear what our guests think about the experiences that we are providing. I have noted this feedback about needing an update and will share this with the appropriate team. We hope to see you again when you are in Lexington next!

10/10 (非常に良い)

Tommy

2023 年 6 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 6 月 23 日)
Hello, Thank you for taking time out of your day to provide feedback about your recent stay with us! We value our guests responses and are delighted to see that you enjoyed your time here with us. You are always welcome back to our hotel when you find yourself in Lexington. Sincerely, Kiersten

10/10 (非常に良い)

Christine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was a one man show but he was great!
2023 年 6 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 6 月 23 日)
Hello, Thank you for your feedback! We are glad to see that you had an exceptional experience at our hotel and welcome you back at any time. Sincerely, Kiersten

10/10 (非常に良い)

Donald

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
y
2023 年 6 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 6 月 23 日)
Hello, Thank you for the time that you took to provide us with feedback about your stay. We are happy that you enjoyed your time here with us and would love to have you back anytime you find yourself in Lexington. Sincerely, Kiersten

10/10 (非常に良い)

Terry

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean
2023 年 6 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 6 月 17 日)
Hello, Thank you so much for taking your time to give feedback about your recent stay. We are delighted to hear that you enjoyed your time here with us and invite you back when you are in Lexington next! Thank you, Kiersten

8/10 (良い)

Jason

2023 年 6 月に 3 泊滞在
GMからの返信 (投稿日 : 2023 年 6 月 17 日)
Hello, We appreciate the time that you took to provide us with your feedback. It is wonderful to see that you enjoyed your stay! Thank you, Kiersten

6/10 (普通)

Elizabeth

2023 年 6 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 6 月 17 日)
Hello, Thank you so much for your feedback. We are disappointed to see that we did not fulfil our goals to provide a great stay for you. Feel free to reach out further to chat about it if you wish. Thank you, Kiersten

2/10 (非常に不満)

Phillip

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 6 月 17 日)
Hello, Thank you for taking your time to provide feedback to us. We apologize that your stay did not go as planned. We would love an opportunity to make it up to you. Please feel free to reach out further if you wish to chat more. Thank you, Kiersten

10/10 (非常に良い)

Bruce

2023 年 5 月に 4 泊滞在
GMからの返信 (投稿日 : 2023 年 6 月 23 日)
Hello, We are delighted to see that you enjoyed your stay with us! Thank you for sharing your feedback. We welcome you back anytime you find yourself in Lexington again. Sincerely, Kiersten

6/10 (普通)

Gala

2023 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 6 月 17 日)
Hello, Thank you for your feedback. We apologize that your stay was not a 10 out of 10. We did not live up to our goal if this was the case. Please feel free to reach out further if you would like to talk more about it. Thank you, Kiersten

2/10 (非常に不満)

Brandon

I booked a room with Hampton through Expedia a week in advance. Upon arriving at the hotel I was informed that they had over-booked and did not have a room for me No alternative or refund was offered and I was forced to pay for a room at another establishment.
2023 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 6 月 17 日)
Hello, We thank you for the time that you took to provide feedback to us. We are saddened to hear that your stay was less than satisfactory. This is not our goal and we strive for exceptional experiences for our guests. If you ever find yourself back in Lexington we would love the opportunity to make this right. Thank you, Kiersten

8/10 (良い)

lindy

2023 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 6 月 17 日)
Hello, We appreciate the feedback about your recent stay. We are so glad to hear that you enjoyed your stay with us! We hope to see you back when you come through Lexington next. Thank you, Kiersten Fogleman

6/10 (普通)

Mark

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Everyone was very nice and helpful. The room was clean. The bed was way too soft and the floor was slanted. As you walked to the bathroom it dropped a good two inches on a slant. Probably won't stay there again.
2023 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 5 月 2 日)
Hello, Thank you so much for providing feedback about your recent stay! We will absolutely be looking into the issue that you experienced. We apologize that it impacted your stay negatively but hope that when you come to Lexington next, we can make it up to you. In the meantime, never hesitate to reach out to chat with us. Sincerely, Kiersten GM