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クオリティ イン & スイーツ レネックサ - カンザス シティの口コミ

2.5 out of 5
クオリティ イン & スイーツ レネックサ - カンザス シティ
12601 W 96th Ter, Lenexa, KS

口コミ

7.4

良い

評価 10 - 506 件の口コミ中 131 件が非常に良い" "
評価 8 - 506 件の口コミ中 179 件が良い" "
評価 6 - 506 件の口コミ中 103 件が普通" "
評価 4 - 506 件の口コミ中 65 件が不満" "
評価 2 - 506 件の口コミ中 28 件が非常に不満" "

7.6/10

清潔度

8.0/10

スタッフとサービス

7.4/10

設備とサービス

7.0/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

6/10 (普通)

Lexi

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quite a rough area in my opinion.(homeless area, i arrived after dark) The room smelt of vinegar upon arrival. Bed was nice, plenty of pillows but the dumpster was so close I was woke up before the sun to the trash being collected by the city truck.(loud) Overall average hotel, breakfast was okay but the bottoms of my biscuits were burned.(had biscuits and gravy). I do appreciate that the staff was pleasant and hotel was clean.
2024 年 5 月に 1 泊滞在
jpからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for your time to share your experience with us . Sorry for any inconviences during your stay .

6/10 (普通)

Roman

出張, カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Very bad smell In hallway and very poor quality of breakfast
2024 年 4 月に 1 泊滞在
jpからの返信 (投稿日 : 2024 年 5 月 22 日)
Sorry that we did not meet your expetations.

10/10 (非常に良い)

Denina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
My son and I checked in pretty late for an appointment that we had the next morning. The lady at the desk was so sweet and kind when we checked in and even had a sense of humor which I like! My husband and I have owned a pest control company for over 20 years and the first thing I do when I go to any hotel is look for bedbugs. And there was absolutely nothing to be found but a very clean bed and perfectly white crisp sheets. The hotel was extremely clean and the beds were comfortable, and, I honestly honestly couldn’t find one thing wrong with the place! I would definitely stay there again. If I could rate more than five stars I would.
2024 年 5 月に 1 泊滞在
jpからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you very much .

10/10 (非常に良い)

Steven

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The lobby is clean and the parking was easy. It was a little difficult to find the hotel.
2024 年 4 月に 1 泊滞在
jpからの返信 (投稿日 : 2024 年 5 月 22 日)
Thanks a lot .

6/10 (普通)

tia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Way to loud in the lobby too many guests just standing around. I could barely hear the guy at the front desk. Trash and part of a necklace was found in 1 of our beds.
2024 年 4 月に 1 泊滞在
jpからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for your time to share your experience with us.

8/10 (良い)

Crystal

2024 年 3 月に 2 泊滞在
jpからの返信 (投稿日 : 2024 年 4 月 27 日)
We thank you for your business .

4/10 (不満)

ashley

気になった点 : 清潔度、施設のコンディションと設備
Not a good hotel at all. Customer service was good so that helped but the rest of the hotel was garbage. It was falling apart. Workout room treadmill couldn’t be used it as messed up and the electronic panel on the electrical kept fallling off. The bath had a bunch of hair in it. There was a strip where carpet met tile between bathroom and room that was missing and we kept cutting our toes on staples. It was overall not very clean, needing things fixed, and gross to stay in.
2024 年 3 月に 1 泊滞在
jpからの返信 (投稿日 : 2024 年 4 月 15 日)
Sorry that we did not meet your expetations.

10/10 (非常に良い)

Darla

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nicest hotel we've stayed at so far when we come to visit family!
2024 年 3 月に 3 泊滞在
jpからの返信 (投稿日 : 2024 年 4 月 15 日)
Thanks.

2/10 (非常に不満)

Phillip

カップルで旅行
気になった点 : スタッフとサービス
They told me that if I didn't pay 90.00 by 4 o'clock Thursday the 15th that the room would not be booked. So Saturday the 17th we booked at another hotel. Monday when we were home I noticed a change of 89.00 to my bank account from Quality Inn Lenexa. I called them and asked why I was charged for the room and they told me because I hadn't called and cancelled the room I was still charged the booking fee. The desk clerk told me to call back Tuesday the 20th before 9qm and talk to the manager. I called at 8 am and the manager said he was on the phone and would call me back ASAP. I called again at 9 am and the clerk said the manager was still on the phone and that he would call me back as soon as he could. The manager never called.
2024 年 2 月に 2 泊滞在
jpからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you and sorry for any inconviences.

10/10 (非常に良い)

Josue J

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms smells so clean.
2024 年 1 月に 4 泊滞在
jpからの返信 (投稿日 : 2024 年 4 月 15 日)
Thanks.

8/10 (良い)

Reuben、Republic

Came up for the Super Bowl parade. Hotel was what you would want at this price-clean room, clean building. Bed could have been softer, but that’s a matter of preference. Staff was friendly and check-in was easy. Breakfast was decent, too.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Tiffany

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We enjoyed our stay for 2 nights for a volleyball tournament it was clean and comfortable
2024 年 2 月に 2 泊滞在

4/10 (不満)

Todd、Jeff City

家族旅行
The towels are very old. Bedding was not changed for a multi-night stay. Worst gravy I've ever seen at a hot breakfast and breakfast was broken down immediately leaving some guests without. The hot tub water was greenish and needed a change. Finally, the hotel was not very busy and the front desk put guests in adjacent rooms when they could have spread them out to lessen noise and disruption.
2024 年 2 月に 2 泊滞在

4/10 (不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Not the Best
We had gnats in our bathroom sink and bugs crawling on our mini fridge. There was no heat on when we checked into our room, so it was freezing.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Vincent

ペット同伴の旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff great facilities. No salt was laid and most of the parking lot wasn't plowed I got stuck for a second.
2024 年 1 月に 1 泊滞在

8/10 (良い)

William

良かった点 : スタッフとサービス
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Imunique

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Tonja

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Alex was working the front desk. He made sure he had every single thing we needed before we even asked. You have one WONDERFUL employee. He even remembered my name from last March. I cant wait to bring my boys back for spring break. This is now our go to hotel in KC. Thank You for a great NYE pretrip!
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

christina and Jesus

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
No Quality in Quality Inn
We checked in the place had a bad smell. We got to our room and found what appeared to be a dry blood stain on the pillow the door would not close. Then we found a sippy cup with rotten milk in it. So I went to the front desk and asked for a refund. He stated since I booked with a third party that I had to go through hotel.com to get my refund. I got ahold of hotel.com and Quality Inn lied to hotel.com and said they offered me another room and I denied. That never happend and Quality Inn refused to refund me. Stay here if you don't value your safety or health. You may end up with bed bugs just saying.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Anna

家族旅行
2023 年 12 月に 1 泊滞在

8/10 (良い)

Seth

家族旅行
About what you would expect for the price. Staff was nice.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Mike

2023 年 12 月に 1 泊滞在

8/10 (良い)

Amanda

2023 年 11 月に 2 泊滞在

8/10 (良い)

Javier

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在

4/10 (不満)

koudjo

気になった点 : 清潔度
2023 年 11 月に 2 泊滞在

2/10 (非常に不満)

Evelyn

2023 年 11 月に 2 泊滞在

8/10 (良い)

David

2023 年 11 月に 2 泊滞在

6/10 (普通)

Marietta

良かった点 : 清潔度、スタッフとサービス
Sheets were not very clean. Found blood on one of the pillows.
2023 年 11 月に 2 泊滞在

8/10 (良い)

Jerry

カップルで旅行
良かった点 : スタッフとサービス
Check-in was easy. Did not like the pillows.
2023 年 10 月に 1 泊滞在

8/10 (良い)

Luis m

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel limpio, muy tranquilo, fácil acceso
2023 年 10 月に 1 泊滞在

4/10 (不満)

Frances

気になった点 : スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
jpからの返信 (投稿日 : 2023 年 10 月 23 日)
Thanks a lot

10/10 (非常に良い)

Joshua

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Super friendly staff. Check in was a breeze. For the price, the hotel is a bit dated, this is a great hotel. Plus its close to plenty of dining and shopping.
2023 年 10 月に 1 泊滞在
jpからの返信 (投稿日 : 2023 年 10 月 23 日)
We thank you for your time to share your experience with us. Glad that you have enjoyes it. Hope see you again very soon !

4/10 (不満)

Betty

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2023 年 10 月に 1 泊滞在
jpからの返信 (投稿日 : 2023 年 10 月 23 日)
Thanks.

6/10 (普通)

Timothy

出張, カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
The hotel was clean and everything was fresh. Breakfast had a variety of options, but could have been better. However, the only big issue we had was the pool and hot tub. The overwhelming smell of bleach when you enter the area, it was a bleach smell not chlorine and after 10 minutes your eyes started to burn.
2023 年 10 月に 3 泊滞在
jpからの返信 (投稿日 : 2023 年 10 月 19 日)
Thanks a lot

8/10 (良い)

Brett

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Had everything we needed and breakfast was ok. Glad we got to us spa/pool! Thanks! ☺️
2023 年 10 月に 1 泊滞在
jpからの返信 (投稿日 : 2023 年 10 月 19 日)
Thanks a lot

10/10 (非常に良い)

Urhines

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The roads pulling into the parking lot is pretty bad on our cars.
2023 年 10 月に 1 泊滞在
jpからの返信 (投稿日 : 2023 年 10 月 19 日)
Thank you very much

8/10 (良い)

Suzanne

家族旅行
良かった点 : 清潔度、スタッフとサービス
We just stayed one night but we did appreciate the breakfast the next morning
2023 年 9 月に 1 泊滞在
jpからの返信 (投稿日 : 2023 年 10 月 19 日)
Thanks a lot

8/10 (良い)

Frank

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It’s what I’d expect. Nothing great or terrible. Would be happy to stay here again
2023 年 9 月に 2 泊滞在
jpからの返信 (投稿日 : 2023 年 10 月 19 日)
Thank you very much .

8/10 (良い)

Caleb

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Not below average
Ok, there are probably worse hotels out there? Not too bad and Breakfast buffet was pretty good.
2023 年 9 月に 1 泊滞在
jpからの返信 (投稿日 : 2023 年 9 月 16 日)
Thank you for your time to share your experience with us.

8/10 (良い)

Patrick

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
jpからの返信 (投稿日 : 2023 年 9 月 16 日)
Thanks.

4/10 (不満)

Candice

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Everything was good until our 2 adult children came in to visit us and enjoy the hot tub for a little bit, which has never been an issue before. The desk worker told our kids that they could not visit us in the hot tub and when I went to ask why he was rude to me and said that it was common since due to it’s a liability because they are not a registered guest ! Just to go back to the hot tub afterwards and both people that was in there was not registered guest! I felt like I was being singled out after the fact and I will not be returning
2023 年 9 月に 1 泊滞在
jpからの返信 (投稿日 : 2023 年 9 月 16 日)
Thank you for your time to share your experience with us.

4/10 (不満)

Alexia

小さなお子様連れの家族旅行
気になった点 : 施設のコンディションと設備
Smells of weed in the lobby and hallway. Pubic hair in the shower. A bit grossed out.
2023 年 9 月に 1 泊滞在
jpからの返信 (投稿日 : 2023 年 9 月 4 日)
Sorry for any inconviences

8/10 (良い)

Lois

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Alex at the front desk was amazing!!!
2023 年 8 月に 3 泊滞在
jp[からの返信 (投稿日 : 2023 年 9 月 4 日)
Thanks.

8/10 (良い)

Lisa、Hutchinson

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
This location needs to clean more thoroughly. The microwave turntable had a lot of oil on it.
2023 年 8 月に 2 泊滞在
jpからの返信 (投稿日 : 2023 年 9 月 4 日)
Thanks.

2/10 (非常に不満)

Kathy

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Avoid this place at all costs, there are plenty of decent hotels on the same street. This hotel should be closed and possibly condemned. When we arrived at about 1 p.m., My husband went in to ask if we could check in early. The young man at the front desk informed him that we could but it would cost $7 per hour. So much for goodwill and customer service. The only good thing I can say about our stay is that we did not SEE any bed bugs, but I woke up with multiple itchy, red bumps on my legs so something happened. We reserved a suite, we got a room with a half-wall between a bed and a couch that was so dirty that I would not sit on it. The drawers had hair and spills in them, one lamp did not have a lightbulb, the furniture was crumbling and both of the fire extinguishers (one on the first floor and one on the second) had broken glass on their doors. A child could be cut if they touched this. There were 2 tiny bath towels in our room. One had brown stains on it and the other had large areas that were thinner than gauze--perhaps it was used to clean up bleach at some point? Whatever the cause neither towel should have been offered to guests. There were dirt smears on the wall, mold and peeling paint around the windows, and a stench in the room that made me check to see if someone left food to rot under the bed. Learn from my error and stay somewhere else.
jpからの返信 (投稿日 : 2023 年 9 月 4 日)
Thank yopu for your time to share your experience with us. Sorry that we did not meet your expetations.

8/10 (良い)

Christine

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Need real pillows on king bed, not half-size sofa size pillows, useless! Everything else was fine.
2023 年 7 月に 1 泊滞在
jpからの返信 (投稿日 : 2023 年 9 月 16 日)
Thanks for your feed back.

6/10 (普通)

宿泊されたお客様

グループ旅行
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Just so so
All of the front desk staff was very kind. Unfortunately we did have some issues. Upon opening our door the first light barely came on & could see by it. The AC was not turned on so it was hot & muggy in the room. The security latch was very loose, not secure. The sink handle came off & there was no hot water to the sink. The curtain rod came off when I tried to open it. Bed was comfortable but the pillows were squished to the size of toss pillows(glad I brought my own) Breakfast was just above basic. Waffles were like Styrofoam. Eggs were not fresh, they were round, preformed circles. Our room needed paint touched up in many places. Just seemed run down. The cleaning cart had a Target basket strapped to it (like the one you carry in the store). Could have been worse, but was expecting better
2023 年 7 月に 2 泊滞在
jpからの返信 (投稿日 : 2023 年 9 月 4 日)
Thanks.

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was comfortable and nice. Also definitely clean.
2023 年 7 月に 1 泊滞在
jpからの返信 (投稿日 : 2023 年 9 月 4 日)
Thank you for youre time to share your experience with us.

4/10 (不満)

Christina

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Food was cold and front desk man was rude!
2023 年 6 月に 2 泊滞在
jpからの返信 (投稿日 : 2023 年 9 月 4 日)
Sorry that we did not meet your expetations.

8/10 (良い)

Amanda、Windsor Heights

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Just what we needed while passing through town for a night.
2023 年 6 月に 1 泊滞在